Secrets Playa Mujeres Golf & Spa Resort

As a UVC member we are thrilled to see the expansion with World of Hyatt. Secrets Playa Mujeres is a smaller resort which is nice and it is absolutely beautiful. The beach is wonderful, the newly renovated spaces including the rooms are nicely done and the service is always warm and efficient. We enjoyed our stay and look forward to returning.

We had an Excellent stay. We were upgraded to the master suite upon arrival. Wow what a beautiful room. We had a beautiful view of the ocean. First day Marcela in Preferred Club lounge was amazing, always has a smile and kind words throughout our stay. She always makes our stay special. Martha at the Preferred Club Pool goes above and beyond also makes our stay very special doing lots of things throughout each day to make us feel special. David at the Cafe Market was excellent we had the best breakfast service from him and he took extra steps in his service to make us feel special. The omelette’s were absolutely delicious and all the food was fresh and tasty. Luis Preferred Club Breakfast and Lunch such a pleasure. He always goes out of his way to help us and give excellent service. All of the restaurants were excellent and the food was delicious. There were so many wonderful things and people during our stay we already made our reservation to return in September. If you’re looking for a place to relax, have fun and be pampered this is the place to feel like a king. During our stay the weather was absolutely beautiful. Looking forward to next time.

We stayed here 7-14 march staying in a preferred club ocean view room. Calling it an ocean view room was a 'stretch' but that is about my only negative comment- we had a super holiday. So much so - we've booked to go again next year as it ticked all the boxes for a 'fly and flop' holiday. Anything we asked for eg iron or extra hangers were sent up very quickly -i asked for a kettle so i could make tea in the morning but no kettles to be had so room service brought us hot water and tea bags every morning- thank you! Food wasn't bad (way better than secrets Jamaica ) - we ate at dreams a couple of times the Brazilian and the french - we didn't try the preferred restaurant for dinner as the food wasn't to my taste but everyone who we met who ate there said it was very good. We mixed up breakfast at the preferred club or the buffet as sometimes you just want to nip in and be out quickly. Buffet was ok - id like to have seen more choice of nuts and seeds to put on my yogurt and better choice of breads for toast but pastries were very good - very much geared up for American palate as obviously mainly Americans in hotel we didn't hear another English accent all week! I loved coco cafe great for coffees on the way back from gym. Gym had plenty of cardio- they could do with more lighter weights for us ladies as there were plenty of very heavy weights which is the same complaint i have at every hotel I stay at!! Us ladies lift too ! Sunrise yoga was fab what a great way to start the day !Such a lovely lady who took the class- i cant remember her name now - how quickly we forget We went to chichen itza- booked through the tour company at hotel - its a long day pick up at 630 am not back till 7. Not helped by fact we seemed to drop off lots of people in Cancun itself on way back which was annoying- we did complain but despite being told someone would get back to us no one did. WE both had a great massage in dreams spa as secrets spa still not open but the reception staff at spa in dreams could do with some customer service training one woman literally stood and watched me shower to ensure before i went into steam room- i felt i was back at school!. We thought service levels were very attentive- hotel got noticeably busier at weekend as i think the americans fly in for long weekends but we did not have any issue getting beds at preferred pool or on beach which was great! Looking forward to going next year already!

I came here with a dental group for a few days and i had the bestest time! It was my first time in mexico and at a resort. I wa soloed away by the food, the hospitality, and the amount there was to do! I really grew close with the staff at Secrets, specifically celeste, sue, and sena! They always greeted my boyfriend and ai when they saw us and encouraged us to come out of our comfort zones and try new activities we ended up loving! We had so much fun we actually booked an extra night the day before we had to leave! the entertainment each night was amazing, the daily texts about events throughout the day was super helpful from my concierge emilio, and the care the staff puts into making this resort perfect really does show. I will definitely be back especially to see my girls celeste, sue, and sena🤗🫶🏼🎉

We just returned home from a two week trip celebrating our anniversary and St Patrick’s Day☘️ I believe it was our 6th trip here. Ha, it’s just never long enough 😉 The new room updates look great and the new Preferred Lounge, Pool & Ki Ki Che Restaurant are a huge hit!! Just beautiful! The snacks in the lounge are definitely a step up! They are still working on the Spa and a new restaurant, but since we had access to Dreams, it didn’t feel like we were missing out at all. This is our favorite Secrets Resort. However, it’s not because of the beautiful views, wonderful food & drink or comfortable rooms. It’s because of the hard-working and friendly staff! They make this resort what it is and have become our family. If you are going soon, make sure you meet the staff, tip them well and let them do their magic. Here are a few of our favorites, but most of them are super GREAT!