Luxury Residences by Villa del Palmar Cancun

Just want to give a big shout to Cesar at the Caprichios restaurant, he was always going above and beyond making sure we were well taken care of and so attentive to all our needs. The resort itself was exactly what we were looking for in terms of family oriented resort. It was busy enough that you knew it was a great spot and big enough that you never had to fight over beach chairs. Only gripe for us would be that you use your wristband to get into your door but this new system was not that responsive. Took 10-15 seconds for our suite door to open. Food was great. Atmosphere was great. They run lots of programs during the day to keep you entertained - just the night of you're coming solo or not with a family you may find a little dull. Overall great experience, would definitely return just based on the service and the great staff at every restaurant. P.s. they do have a non mandatory sales presentation you can attend if you're looking for discounts on excursions. Be aware this is high pressure sales presentation.

Rafael made sure our first time at Villa was great, it was my daughter 18th and he arranged a set up with ballons, desserts, fresh fruit and a bottle of champagne to celebrate, everyone was welcoming throughout the resort and the food was amazing, we consider our self foodies and their steakhouse was top notch also the breakfast buffet with the fresh omelets and fresh chilaquiles, so Good

Lights were gone on 11/29 at night, and kept going out the next morning. This was a major inconvenience. We couldn't use any appliances in the room and water stream was very low. No communication from the resort whatsoever was received regarding this (why did it go out, when it would return). There are only 4 dining options. For lunch, only the snack bites and Mexican restaurant were open. Everything else was only open for dinner. The buffet was only available one night. We are fully vegetarian. So that leaves 3 options for dinner: Italian, Mexican, sports grill. This is repetitive. There was no entertainment in terms of nightly shows. There's no bakery/cafe. There's a starbucks where you have to pay extra. On the 2nd day, it was raining very heavy and my husband ran to get a table at the snack bar for my family of 6. I went to get my parents from the lobby in the meantime. One of the wait staff told my husband he needs to leave and can't hold up tables. My husband was upset and told him the rest of the family is coming and nobody else is here. We are planning to eat here. My child got a cut and we were on our way out to an excursion. I asked conceirge and front-desk for a band-aid. They said they don't have it and I have to go buy it at the market. This is a basic first aid item that should be available. My husband and I went to ask twice and both times were told no. The friendly bell boy went and asked and immediately they gave him two band-aids. We checked out on 12/1/2025. We made sure to empty out the room by 12 after telling front-desk step and still had our bracelets on. Our shuttle was due to come at 1. We went to grab lunch at the snack bar after emptying the room at 12. We were told we have to pay for the lunch and we paid $91 (overpriced for 2 french fries, 2 pina coladas, fruit plate, nachos, cheese pizza). We should not have had to pay for lunch if we paid for 5 days/4 nights. They took off the bracelets after our lunch. Overall, I was not happy with the lack of service, rudeness of some of the staff, no electricity, minimal vegetarian dining options, charging for lunch on check out date, no first-aid/band-aid and even toothpaste, and no entertainment. I wouldn't return or recommend this resort again. This is why I didn't sign up for the package even as an investment. All of these concerns were expressed to the front desk manager on duty on 12/1/2025 and he said there's nothing he can do. The general manager will call us. Still waiting for that call. We have stayed at a number of all inclusive resorts in different areas over the years and this was the worst experience. Do yourself a favor and go to Moon Palace. We stayed there in July and it was a much better experience with a lot of restaurants to choose from and a bakery in every lobby. Better pools, and spa was amazing too, and not overpriced like Villa del Palmar.

I am currently staying at this resort and happy to say that so far the stay has been very pleasant. However, I would not recommend to purchase the all inclusive. The food was not to my satisfaction as I found the food outside such as Puerto Santo and Puerto Madero to be more of my liking.. . they both were superb and exceeded my expectation. In fact, the service far exceeded my expectations. The food on the premises especially the seafood such as the salmon and shrimp were not to my liking with much to say they had no flavor. I would suggest to reserve a room but go out and explore the real food of Mexico. Don’t waste your money dining on the premises as it’s too expensive for what they serve. I’m extremely disappointed with the food especially but happy we didn’t purchase the all inclusive.

Here’s a polished and cohesive version of your review, keeping all your details and gratitude while smoothing the flow. If you’d like it shorter, more casual, or more formal, I can adjust it! We had a truly beautiful stay at Villa del Palmar Cancun—this was our first visit, and we definitely plan to come again. We loved exploring the stunning grounds, relaxing by the pools, and enjoying the beachfront. We also walked over to the neighboring Garza Blanca, which is absolutely gorgeous as well. Dining was another highlight of our stay. We ate at Legends, La Casona, Caprichos for breakfast, and the snack bar, and every meal was very good. A special thank-you to Efrain from the buffet for his attentive service; Enrique and Renan at the beach and pool area; Arturo and Tomas from Hiroshi at Garza Blanca; and Eunice for her warm welcome at the members reception. We also enjoyed a couples massage with hydrotherapy, which was amazing. Thank you to Angel, Layra (spelling may be off), and Elizabeth for making the experience so special. We originally planned for a 3-day all-inclusive, but ended up extending to 6 days, especially appreciating the option to dine at Garza Blanca’s restaurants. Overall, Villa del Palmar delivers a warm, relaxing, and memorable stay. We can’t wait to return!