Casa Velas Hotel Boutique & Spa

This boutique hotel lived up to its reputation of being a quiet oasis. The staff were always willing to assist you and always with a smile... in particular, Avalos and Ulises at the pool bar, and so many of the servers in Emiliano were very attentive. Concierge services were very helpful and a special mention for Miguel who assisted us on a number of occasions. The grounds are beautiful and well maintained. We found the selection of dining options on the menu of Emiliano a little bit restrictive. We would have liked to see a few more choices. If you choose to order a beef dish, we recommend requesting "rare" in order to get it medium or medium rare. The beef pieces were quite thin, not thick as we are used to getting in Canada. Tau Beach Club was another great venue to take advantage of. The infinity pool was a bit small as we were expecting it to be slightly larger. We dined there several times and our best meal was had there. Walking the beach was disappointing as in order to get to "soft" sand, you needed to go through a rocky patch, so water shoes are recommended. Also, if you choose to stay the whole day and then into dinner, please know that the showers provided for you do not have soap amenities except for the bathroom area. All in all, it was a truly relaxing experience. It met our expectations of a tranquil venue.

Casa Velas was a wonderful experience. We thoroughly enjoyed our stay. The service was fantastic- the restaurants, pool, front desk and house cleaners were all warm, friendly and on the ball. The hotel is the oerfect siE- it too big and jot too small. It is extremely clean and well maintained. The food was excellent and the meals were all made to order with very generous portions. The pool is large and gorgeous and so are the grounds. We loved going to Tau beach club. A quick hop in the shuttle and we were transported to a very nice and beautifully decorated club with a wonderful pool and beach cabanas. We felt so spoiled and cant wait to come back soon..

Adult only. Beautiful, peaceful, pampered experience. Amazing friendly and attentive staff. Have never experienced better service! Thank you Avalus, Ulises, Omar, Heraldo, Leonardo, Jesus and the others who's names I missed! Thank you all!

This is our new favorite spot we’ve been to. The staff is exceptional. Anything wet needed they did for us. We did a fishing trip and left the resort at 6:30 am. The day before we told them about the trip and they had breakfast and lunch packed for us. We can’t say enough great things. We already planned a return trip for October✌️

Our visit coincided with the cartel incidents, so let me start by saying how professional the front end staff were during a stressful time for all. The staff had to overnight at the property away from their families while tending to the needs of guests. Our stay was for 7 days, 2 of which were in a lockdown. Things changed for a couple of days…understandably, the food, service timings and atmosphere, so I won’t have that impact my comments. The resort is a well managed property. You can see it from all the points of guest contact, including the check in to the service and staffing levels. Although I had requested a king bed three times prior to arrival and was assured a note was on file, our master suite plus had 2 doubles which was disappointing. A double check revealed it couldn’t be changed…this was about the only hiccup. The food in the main restaurant was very good, especially the seafood. The Wine was plentiful and the desserts were solid. Breakfast very good, although allow more time for service. We had room service once and it arrived on time and nicely presented. We never had an issue getting pool space, so no need to reserve your lounger at 7am. The service was fantastic, whether you needed a towel, umbrella or a drink. The Tao Beach Club was where we gravitated for several meals. It is intimate, a very short walk (easier than a shuttle wait) and we found the food presentations and menu variations fantastic. Very fresh too. The service team there worked so well together that we enjoyed the interactions more than the larger resort dining room. Highly recommend. One surprise were the red flags everyday which prevented us from a swim in the ocean. The waters didn’t seem too bad, but with no lifeguards to be seen, I imagined those flags were up most days. The beach is a little rocky in parts and your beach walk will have you appreciate how intimate and perfect the Tao Club is compared to the massive neighboring hotels. My wife signed up for yoga and she had a private session as no one else attended. The fact it wasn’t cancelled was appreciated. I guess the final comments would about the property. It is spotless, both in the common areas, the rooms and the gardens. The atmosphere is peaceful, so you need to accept that and if you think it may be too quiet, and that isn’t your thing, well…it is quiet. Especially after the shut down incident, the resort occupancy was quite different from when we arrived. The vibe is different with so few people in and around the pool, restaurants etc. The Aqua Bar music is quieter and it feels much different than with a bit more hustle and bustle when more people are there. All in all, a well run resort that works hard to maintain their reputation. Having worked in hospitality for years, that isn’t an easy thing to do. Casa Velas has a head start in the caring people they have hired and trained to deliver memorable experiences for their guests.