Hilton Vallarta Riviera All-Inclusive Resort

We had a wonderful experience 👍🏽 The hotel has great food and atmosphere and the service is fantastic! Keila who works at the lobby bar and the Martini bar is one of the best in the hospitality industry. Having worked in management for many years I must say she is a true asset to your company. Will definitely recommend the Hilton to everyone visiting and looking forward to coming back . Please recognize Keila for her great service and we thank all the staff for making this a wonderful holiday. Thank you Rob and Padmini Zeleznikar

5 stars for staff! 2.5 stars for resort. Hilton Vallarta Riviera The staff here are genuinely wonderful—kind, responsive, and doing their absolute best. We came specifically to check out wedding venues, and every time I raised a concern, the staff moved quickly to help. Truly, they all deserve a raise. Unfortunately, the building itself needs serious work. Our room had multiple issues: the door broke, and at one point we returned from dinner to find it open and stuck. Maintenance came quickly, which we appreciated, but the room also had small marks and stains throughout, and the entire resort smelled musty. One night, after coming back from dinner, our room smelled strongly of paint thinner. We have no idea how or why that happened—especially while we were gone. The air wasn’t working properly to circulate the fumes, and although maintenance helped turn it on and sprayed room freshener to mask the smell, that was the point where we were ready to leave. The resort was extremely busy due to frequent conventions, which really changed the vibe. Some convention guests were particularly unsavory, and it was hard not to feel for the staff. If you’re visiting for a convention: please be kind to them. Food was just okay. I loved the breakfast quesadillas—though on my last morning, the cheese wasn’t even fully melted. I’ve stayed here before (about three years ago) and loved it, which makes this experience disappointing. This trip felt like a series of signs telling me not to return. Amazing staff, but the building and overall experience no longer match the Hilton standard.

Great experience . Over the TOP views . The entertainment staff of Bibi and Wiyo were so good and fun! Yoga and Spin with Wendy amazing . The food over the top. I will for sure return. Not to mention and the adventures close by!!

We had an amazing trip and would give it a 5/5 if not for the front lobby staff, room mix up and difficulty getting dinner reservations. However, everyone else, especially the servers were fantastic. Daniel, Juan and Jose at the pool were THE BEST. We would come back just because of them and how nice and fun they were. They took great care of us at the beachfront cabanas. Also, Omar in Sunan was an excellent server. That was our favorite restaurant. Overall, such a beautiful view and a relaxing but fun environment. Would go back!

For the money, this is one of the most consistently reliable venues in Puerto Vallarta I’ve found in the past 20 years I’ve been traveling here. It’s a bit corporate but standards are strong and, as every room is directly oceanfront, a bargain compared to other properties which up charge you for the privilege. Food is quite good and staff in the restaurants and bars exceptional. In the morning we were greeted by the beautiful Ana and Fidel, the nicest young man on the planet. Both provided outstanding service which was delivered in such a friendly manner. (If anyone ever got mad at Fidel, I would personally bust their chops!) At the pool, both Juan and Daniel were so gracious and friendly, delivering food and beverages with a smile. They both have a wonderful service style and made us feel so welcome! At night , in La Luce, Gabriel and Ian ( who both look like they just walked off the fashion runway in Milan!) we’re exceptional, assisting with menu choices and making sure our experience was outstanding. I can’t say enough about this property! My review is so based on the service their exceptional employees provided. But please remember to tip them! Though this is an all exclusive property, they still depend on your gratitude! I also have to give a shout out to room service. Food was excellent and, again, served with an amazing attitude. A special thanks to Richard, who handled my morning order with aplomb. He was my favorite man to wake up to each morning!!