Hilton Vallarta Riviera All-Inclusive Resort

At Vela Buffet, Ricardo and Mario were amazing. From day one, they remembered our names and always made us feel welcome. They checked on us often and were genuinely friendly every time we saw them. I had a sore throat during our trip, and Ricardo brought me hot tea & honey, which was such a thoughtful gesture. Even when we weren’t sitting in their section, they would still come over to greet us and ask if we needed anything. The bartenders & pool staff were just as incredible. At the rooftop bar, Jorge, Fernando, and Isay always greeted us with big smiles and remembered us every time we visited. At the pool bar, Carlos, Alberto, and Ricardo made us feel right at home, while Omar and Daniel did an excellent job checking on our group throughout the day. What stood out most was how personal the service felt. Everyone took the time to get to know us, remember our names, chat with us, and even remember exactly what drinks we liked. We shared so many laughs with them throughout our stay and genuinely looked forward to seeing them each day. Their kindness, attention, and genuine hospitality played a huge role in making our trip so special. If you’re staying at this resort, be sure to say hello. They are an incredible team and a big reason why we had such a wonderful experience.

Victor was our server, and he was very attentive and friendly

Husband and I thoroughly enjoyed our dinner from La Luce. Every single food was AMAZING; we literally couldn’t stop eating. Highly recommend frutti mare and caprese salad as well as the La Luce pizza. Gilberto and Exael who were our servers regularly checked in with us. Especially Gilberto! While he was professional, he was so nice, helpful, and friendly. This is our second all-inclusive place in the past two weeks, so we’ve gone to a lot of restaurants in all-inclusive, but this wad absolutely the best dining experience. The food and Gilberto made the night extraordinary. So thankful to have been served by Gilberto who is genuinely kind and helpful! We would recommend this place over any other restaurants in Hilton PV.

Staff have been amazing. Service is excellent. View is beautiful and the food has been great.

Overall, our stay was a 10 out of 10! Jorge, Pedro, and Alex were the best waiters at Bella Buffet. We stayed for five days, and Jorge always remembered our preferred drink orders, which made us feel so welcomed and appreciated. The Hilton Puerto Vallarta has been one of the best hotel experiences we’ve had in quite some time. We’ve visited Puerto Vallarta about four times, and the Hilton tops all the other hotels we’ve stayed at. From the delicious food and amazing atmosphere to the beautiful beach and excellent service, everything was absolutely wonderful. To top it all off, our spa experience on the last day was absolutely amazing and the perfect way to end our vacation. We will definitely be returning to this Hotel.