Hilton Vallarta Riviera All-Inclusive Resort

I visited the Hilton Puerto Vallarta with my husband and children 9 and 13 . The food and food service was awesome. We particularly loved Cocomar and Maxal - shout out to Exael at Maxal and his friend who makes fresh guacamole at your table. Go here for a special Margherita - a new flavour each and every day …. The Hibiscus one is to die for and I don’t like Margheritas that much !! Cocomar by day is sensational the fish tacos are fresh and light. In other areas the resort is excellent Natalia the Cabana reservation girl - who will also organise spa trips. Gabriella and Victoria at the Eforea Spa. Darius the Gym guy - I’m sure I spelt his name wrong - always full or energy and amazing aqua training skills. Karen scott the visiting Palates instructor and Jorge and the Enclave staff for amazing omelette every morning . We will be back and bring more family next time.

This was our first time staying at Hilton Puerto Vallarta Resort, but unfortunately I think it will also be our last. First, I’d like to say, the staff are wonderful. Everyone is friendly and go out of there way to make your stay as comfortable as possible. I always leave tips to show appreciation for their hard work. Also, for an all-inclusive resort, their food, I would say, is above average. If you stay there, I would recommend the Mexican and Asian fusion restaurants. Quick tip: make an appointment if you want to eat at a certain restaurant. They’ll turn you away if they’re fully booked. The rooms are okay. You can tell they have been recently renovated. The only issues I have with the rooms are: 1) the AC thermostat does not adjust to ANY temperature you set it to. It’s either on or off, it will not auto shut off if you set it to your desired temperature. 2) The bathrooms make you feel like you’re in a fish bowl. There are glass walls everywhere, separating the shower and toilet. And the annoyingly bright “night light” that you can’t turn off. The bigger issue I have with this resort is summed up with one word: “Layout”. The layout of this hotel is terrible, both the beach/pool areas and the hotel buildings. The beach itself is very narrow, and there are only two stairs that lead down to the actual beach. There are no beach chairs on the actual beach. All of the chairs and cabanas are all crammed around the pools and in whatever space they can find. There’s no personal quiet space, and barely any space to walk around. There are people around you ALL the time. We found it hard to relax in such settings. The resort has 3 buildings, the north tower, the south tower, and the middle/main tower. The hotel buildings had the same “feel”, everything crammed and no space to move. You feel this once you arrive in the lobby, which has an open bar, seating area/balcony area, a café, and the reception counters. A very crowded and noisy(at times) area. If you’re staying in the north tower, make sure they don’t give you a room on the 4th floor, because in order for guests to get to the elevators in the north tower from the lobby, they have to walk through a long corridor, which is basically where the rooms are. This can get really noisy if you can imagine. The restaurants and lounges are located throughout the 3 towers, which is really confusing & inconvenient. We never really felt comfortable during our time there, so we won’t be back unfortunately.

It's our first day and everything has been fantastic. The highlight of the day was our meal at Maxcel and our server Excel. Great time. Highly recommend.

Property is about 10 km south of PV itself, a short taxi or Uber ride. Outstanding staff--all were friendly, helpful, and efficient. Multiple restaurants--food quality and service was top-notch (our favorite venues were La Luce, Auma, Sunan, and Vela Food Hall). Beautiful beach, and very safe for swimming. All rooms are oceanview, and we really enjoyed sitting on our balcony for morning coffee.

We had a wonderful experience 👍🏽 The hotel has great food and atmosphere and the service is fantastic! Keila who works at the lobby bar and the Martini bar is one of the best in the hospitality industry. Having worked in management for many years I must say she is a true asset to your company. Will definitely recommend the Hilton to everyone visiting and looking forward to coming back . Please recognize Keila for her great service and we thank all the staff for making this a wonderful holiday. Thank you Rob and Padmini Zeleznikar