Hilton Vallarta Riviera All-Inclusive Resort

Just returned from a trip between Christmas and New Year's with my family of 4 (2 boys aged 9 and 12). Booked a last minute trip with Westjet Vacations on Travel Tuesday which was a fairly good deal given the time of year. All in all it was a good stay for what we paid relative to our last 2 AI trips to PV area (both at the Dreams Bahia Mita). Our package included a Premium room which was on the top floor (14th) of the hotel. The view from the balcony was spectacular of the entire bay and that was a real treat to be able to enjoy it every morning and every night. We saw whales daily, and even manta rays underneath the water just beyond the hotel beach. The room itself was roomy, and decorated simply (which I preferred). We heard some people complaining to the front desk that their rooms were loud or humid - up high we heard nothing and yes, it's humid if you leave the balcony doors open since it's right on the water! But once the doors are closed the AC does the job. The highlight of the hotel was the swimmable beach. It was like a pool, gentle and refreshing. Beach side service was also prompt and attentive. Chairs can be hard to get by the pools, but they seemed to always have enough chairs on the beach. The resort was very full when we were there but we knew that would be the case traveling over the holidays. We expected the elevators up to our room to be milk runs but actually that was fine too. As some have mentioned, the variety of food (at breakfast and for lunch) is not as wide as at other resorts but everything that we did eat was delicious. The lunch restaurant Cocomar (seafood) was great but way too busy, and they needed another option (although they did do poolside burgers etc). We also would have preferred more grab and go cafe and coffee options for the morning like we had at Dreams BH. If you ordered real cocktails (ie not slushy drinks pool side) they were also great (Negronis, French 75, chocolate martinis etc). The app was not dependable for dinner reservations but when we talked to concierge the reservations never seemed to be a problem. The level of service throughout the resort was a lot better than at Dreams. Our room was cleaned promptly every day. A disappointment for us was that the Family Lounge (foosball, video games) could only be used by the kids when parents were there unless all the kids in your party were 12 or over. The nightly entertainment was average, but they did put on a big party for New Years including an amazing fireworks show virtually right in front of our balcony. All in all it was a good stay for the price we paid.

HORRIBLE currently here as we speak… and DO NOT STAY HERE We were extremely excited for our first trip to Puerto Vallarta, especially since we are loyal Hilton guests and frequently stay at Hilton properties. Unfortunately, this has been one of the worst resort experiences we have ever had. We have been staying at this resort since the 30th and have not had one good meal. Every meal has been cold, stale, or visibly old. Breakfast is something we now dread — the food is consistently cold, unappetizing, and poorly maintained. Sleep quality has also been very poor. The rooms are not restful, and between the overall discomfort and lack of attention to guest needs, getting proper sleep has been difficult throughout our stay. The cleanliness of the room is terrible, the rooms are still dirty even after housekeeping comes in. This was not an inexpensive trip. We paid a significant amount of money for six people across three rooms, and the value simply is not there. The resort frequently runs out of basic items, including food options, snacks, and even toiletries. For an all-inclusive resort — and especially one under the Hilton name — this is unacceptable. The staff appears extremely overworked and disengaged. Very few employees smile or appear welcoming, which creates an uncomfortable and uninviting atmosphere. Customer service is severely lacking — most questions are met with “no,” and every staff member provides different information, leading to constant miscommunication and frustration. One employee, Alexandra, has been genuinely kind and has tried to help improve our stay, but she is clearly limited in what she is able to do. Unfortunately, one helpful person cannot compensate for poor management and lack of organization overall. We expected a relaxing, high-quality Hilton experience and instead have felt stressed, disappointed, and unheard. This resort does not meet Hilton standards, and we would not recommend it to anyone. do better Hilton and especially this staff at this hotel… please stay elsewhere!

Overall this was a really good resort and I’ll explain. Food was definitely good. Somepippe complain but that always happens. We had no issues. The Italian restaurant was fantastic. The sushi was mediocre at best. Buffets and Breakfasts were excellent. It’s a smaller resort so only a couple pools which were louder with entertainment or kids but that’s ok. We would sit further away from the pools in loungers overlooking the beach and the ocean. Excellent spot. The good. Overall a clean resort, good food, good accessibility to loungers, etc. loved how close the actual resort building is to the ocean. Service overall really good a as well. The wait staff around loungers is fantastic. Things to know / improvements. The resort faces north and it’s a tall condo style. So depending where you sit you might Not get a whole bunch of sun. Usually the sun won’t turn the corner around the building until 1130 or noon. The reserving of restaurants can be a pain but since we had three rooms booked for family it was painful in the app since it would t let us book more than 4 people Per reservation even though we had 3 separate rooms. My biggest issue was the humidity in the rooms. All three of our rooms were very humid. Thermostats would show 80% to 90% humidity. Even though the AC is going it wouldn’t bring it down. As we walked into room you could Smell the musty dampness and all our clothes and sheets always felt damp. This was all 3 rooms not just the one. Overall we are in mexico so expectations drop a bit. I would definitely recommend the resort. Managed well. Staff seem happy to be there and the service was with a smile.

Lovely time, the staff truly make the experience. All rooms face the ocean which is amazing, rooms are standard, nothing fancy but no complaints. I was only there for 4 nights but we loved the beach especially Daniel and Omar. We managed to get chairs at the beach every day. Sushi restaurant was good also enjoyed Italian. Buffet was classic all inclusive thing fancy. Enjoyed the Mexican at the smaller restaurant on the beach level. Also a shout out to Diego, Malquinones, Ceferino and Jaqueline.

The service is good. Ricardo Vellez the server was friendly and helpful. Rooms are not very clean and had smelly washrooms.