Hilton Vallarta Riviera All-Inclusive Resort

I stayed at this property with my wife and our two daughters from July 7–11. I rarely leave reviews—whether for hotels or restaurants—but this experience was disappointing enough that I felt Hilton should know. In my opinion, this property no longer delivers the quality or experience that Hilton markets. My first issue was at check-in. I booked this stay using Hilton Honors points in March 2026. When I arrived, I was told that Hilton had changed its points policy in April 2026 and that I would have to pay an additional $90 per child, per night. I don't understand how a policy change made after my reservation could apply to an existing booking without any prior notification. In fact, before our trip I specifically called the hotel because the redemption seemed unusually good, and I was assured that there would be no additional charges at check-in. Fortunately, management ultimately waived the fees, and I appreciate that gesture, but the entire situation created unnecessary stress and confusion at the start of our vacation. The second issue was far more concerning. The hotel experienced multiple power outages during our stay. During one of them, I was in an elevator with my 9-year-old daughter when the power suddenly went out. It was a frightening experience for both of us, especially for her. No guest should have to go through something like that. Another disappointment was the condition of our bathroom. The shower drain barely worked, causing water to pool around our feet within just a few minutes. It's unpleasant and simply not what I expect from a Hilton-branded all-inclusive resort. I was also surprised that most of the restaurants were not properly air-conditioned. We had dinner twice at the Italian restaurant, and it was uncomfortably warm because the air conditioning could barely keep up. Dining should be part of the resort experience, not something guests endure because the facilities aren't adequately maintained. There were several other small issues throughout our stay that, taken together, made this feel more like a tired, aging property than a four-star resort. Unfortunately, this experience has made me seriously question whether I'll continue choosing Hilton for future vacations. I do want to end on a positive note. Every staff member we interacted with was friendly, professional, and genuinely helpful. They were the highlight of our stay, and I have nothing but appreciation for their efforts. I also thank the management team for waiving the unexpected charges for my children. My disappointment isn't with the employees—it's with the condition of the property itself. Hilton's name sets certain expectations, and unfortunately, this resort didn't come close to meeting them.

We got to the hotel early, were given our wristbands, and told they would work for the property until our rooms were ready at 3p. The wristbands wouldn’t get me into the gym and the restaurant wouldn’t let us eat because we didn’t have a room number. When I went back to the lobby to check in at 3p, the wait was over an hour to check into the room. We normally don’t stay at all inclusive places, but thought we would give it a try. That being said, after checkin, we couldn’t ask for a better experience. The food was excellent, the service was prompt, and the rooms were impeccable with a great view. The star of the show was breakfast at Vela with our staff Esmeralda, Adrian, and Fiedel giving us the best service of the whole trip. We wanted to try breakfast at SeaSalt, but despite the app saying they open at 7a, they didn’t open until 9a. That being said, Vela was a great breakfast buffet and with great service.

Beautiful location, excellent facilities, terrific service! The staff were consistently fantastic throughout our entire stay, especially Rosario and Jose. We look forward to coming back!

Great place to stay with family

Wonderful place with outstanding people. Everyday we ate breakfast with Esmeralda, Adrian, Fidel, and Marlen, who provided nothing but 5 star service.