Velas Vallarta

Jacinto was an amazing server, very in tentative and kind!

Had a wonderful and relaxing time with my family at Velas Vallarta. The resort was beautiful, the daytime activities and evening entertainment were fun, and the rooms were spacious and clean. But far and away the best thing that Velas Vallarta has going for it is the service, especially at Restaurant Andrea. Every day everyone on the staff was friendly and accommodating, but two of them stood out and were just amazing: Edgar in the morning, and Marcelino in the evening. I cannot say how much the experience was improved by them. Edgar was so kind and was a delight to speak with. Even in the days when I wasn't seated in his area he went out of his way to say hello, and he would chat with me in the days I was. He even offered to help me practice my Spanish - I wish I knew more words so I could have been as engaging as he was! The last day we had a nice chat and he even brought out a little cake as a surprise. (I found out later he brought one to my parents too when they went for breakfast after me!) He was absolutely a highlight of the trip. And so was Marcelino! Marcelino was so nice to me and to my family. He was funny, engaging, and friendly. We had a baby in our group, and on the nights we were at the restaurant with the baby, Marcelino was so good to him. Making the baby laugh, and even bringing us a bowl of berries when we told him they were the baby's favourite food. Marcelino would also say hello to us even if we weren't dining in his area, and would have a little chat with us. He truly went above and beyond to make us all feel welcome. Both men did - I can't sing their praises enough!

What an amazing trip. Staying at Velas Resort was the best decision we could have made. Location is great (without seasonal beach front river water, it would have been exceptional)!! The pools, grounds, activities excellent!!! 5 Star restaurant!!!! We miss Edgar & Jorge so much. Thank you guys for making our stay so memorable. Genuinely kind the entire staff was world class❣️💯💯💯 All inclusive is the way to go! Room service 💯 Atmosphere 💯 Value 💯 worth every peso Cleanliness 💯 Noise 💯 (the storms were even beautiful) Activities 💯 5mins from Marina 💯 8-10mins from the mall 💯

We had a fantastic week. We enjoyed the all inclusive meals, beverages and entertainment. The pool was fantastic, arts and crafts, yoga, evening entertainment and pool exercises. The staff was great and our room was so comfortable. Everything was clean and well attended. Edgar Jorge was one of many wonderful servers at Restaurante Andrea.

Our Family's vacation at the Velas Resort, Puerto Vallarta, was glorious! And while it is difficult to know who or what should be complimented first, here goes! Our first wonderful interaction was with Mr. Jesus Barretto at the Front Desk. The courtesy and generous attention that Jesus extended to our Family and friends was outstanding and provided such a warm and caring welcome. Next, each night at dinner Marsilino and Julio treated our group of 7 like Royalty. We consistently received special treatment, and the extra time and special service that Marselino always provided to our group was above and beyond any reasonable expectations. Beatriz and Azul at the Concierge Desk were so very helpful with keeping our group members smoothly on the go during our vacation. No matter the activity or issue we presented to Beatriz, she always handled our matters with sensitivity and sincere effort. Jesus, Julio, Marcelino, and Beatriz have guaranteed that each year we will be returning to Velas. Our accommodations and the Resort's grounds were splendid. Finally, I want to extend my sincere thanks to Juan Carlos Lopez who keeps this Velas Resort running at such an extremely high level of excellence!