Velas Vallarta

We had a fantastic week. We enjoyed the all inclusive meals, beverages and entertainment. The pool was fantastic, arts and crafts, yoga, evening entertainment and pool exercises. The staff was great and our room was so comfortable. Everything was clean and well attended. Edgar Jorge was one of many wonderful servers at Restaurante Andrea.

Our Family's vacation at the Velas Resort, Puerto Vallarta, was glorious! And while it is difficult to know who or what should be complimented first, here goes! Our first wonderful interaction was with Mr. Jesus Barretto at the Front Desk. The courtesy and generous attention that Jesus extended to our Family and friends was outstanding and provided such a warm and caring welcome. Next, each night at dinner Marsilino and Julio treated our group of 7 like Royalty. We consistently received special treatment, and the extra time and special service that Marselino always provided to our group was above and beyond any reasonable expectations. Beatriz and Azul at the Concierge Desk were so very helpful with keeping our group members smoothly on the go during our vacation. No matter the activity or issue we presented to Beatriz, she always handled our matters with sensitivity and sincere effort. Jesus, Julio, Marcelino, and Beatriz have guaranteed that each year we will be returning to Velas. Our accommodations and the Resort's grounds were splendid. Finally, I want to extend my sincere thanks to Juan Carlos Lopez who keeps this Velas Resort running at such an extremely high level of excellence!

We brought our kids here for their first time in Mexico, and after staying at Velas Vallartas, they can't wait to come back! We booked the all-inclusive option with a two-bedroom suite through Costco. Our ground transportation was arranged with Grey Line through the Costco package, and that was a much better experience than dodging the timeshare salespeople at the airport. The resort is very close to the airport, and you'll see the planes arriving and departing over the water. We didn't find them to be too loud or disruptive. The hotel is lovely, and the grounds are very well maintained. We enjoyed having the balcony in the evenings, and the rooms were spacious and comfortable. We went in August and while it was hot, the air conditioning worked very well inside the rooms. The grounds are very well maintained, and our kids really loved seeing all of the animals onsite (koi ponds, iguanas, peacocks, even a falconer with a hawk that kept the "nuisance" birds away.) Our kids were a little older for some of the Kids Club activities, but it was clear that there were a lot of good choices (smoothie making class, dance sessions, an afternoon show of The Little Mermaid, and a bird show with macaws and cockatoos). All-inclusive was the way to go, especially with kids. They really loved the fun of ordering room service, poolside snacks, getting beverages at the swim-up bar, and their daily visits to the ice cream counter (the mango and passionfruit sorbets were fantastic). There are plenty of food options between the two restaurants, and many kid-friendly foods too. There is a pizza shop, and a burger bar by the pool. The service everywhere was great, but we were especially impressed by Alan and Edgar, who were our servers at Andrea. We went there most days for breakfast, and they were so attentive and thoughtful. Every day they made us a fruit plate (even though it was part of the buffet), and when my daughter said she'd always wanted to try guava, they brought her a whole bowl. When we were done with breakfast, they made us coffees to go. On our last day, they brought us a tres leches cake, which was such a sweet sendoff. Alan and Edgar really elevated our experience at Velas Vallartas. Overall, this is a great family-friendly place (but also great for adults).

My wife and I celebrated our 20th anniversary here this past week. We were a little bummed that we did not see Marcelino at the pool! He is our favorite server and truly is one of the reasons why we love coming to Velas. We found him though at Andreas restaurant and still got exceptional service from him. We hope to see him back at the poolside on our next visit! However, we were in GREAT hands with Antonio and Luis at the swim up bar! These guys were fast and brought smiles to everyone they worked with! Also want to shout out the room cleaners and rest of the staff who just make Vellas feel like a 2nd home. Thanks Velas for a wonderful stay!!

My husband and I stayed at Velas Vallarta for our anniversary, and we had an amazing time. When we arrived, the hotel surprised us with a bottle of wine and chocolate-covered strawberries for our anniversary, which was such a thoughtful gesture and a great way to start our vacation. The resort is beautiful. Everywhere you look there are lush tropical plants, and it really feels like you're in paradise. There are three pools, including one with a swim-up bar, and we never felt like they were overcrowded. One of my favorite parts of the trip was our beachfront couples massage. Listening to the waves while getting a massage was so relaxing, and I would absolutely recommend it. The food was another highlight for us. We ate at the buffet every morning and several evenings, and we also ordered from the menu. Everything we had was fresh and delicious, and there was plenty of variety. The staff throughout the resort was incredibly friendly and attentive, and we always felt well taken care of. There were activities going on throughout the day, so whether you wanted to stay busy or just relax by the pool, there was always something to do. I could also see why this resort is popular with both couples and families. The only small downside was that some of the activities were held in the main lobby, which isn't air-conditioned. It wasn't a huge issue because they had fans running, but it did get a little warm at times. We loved our stay so much that we're already talking about coming back next year, this time with our kids. I can't wait for them to experience this beautiful resort for themselves.