Velas Vallarta

My original reservation at Velas Resort was from June 19–24. After my flight was canceled and rebooked for June 21, I contacted the resort in advance and was told they would accommodate an extended stay through June 26. However, upon arrival, the resort did not honor this arrangement. Additionally, I experienced service issues during my stay. On the first day, my son waited over 35minutes for food at Ribera Restaurant. While other guests that arrived later received their food before my son. Later, during an oceanfront event, I observed an employee distributing drinks while bypassing me and instead serving a nearby Caucasian family, which raised concerns about unequal treatment. Due to these experiences, I chose to rely on room service for the remainder of my stay to avoid further discomfort.

The hotel was incredible. The staff was friendly, the food was delicious, and the place was clean.

You can tell this is an established resort, the grounds are lush and beautiful. There are koi ponds and streams, iguanas, peacocks and seabirds. The beach access is easy, but we spent most of our time enjoying the amenities. We were here as all-inclusive guests and we were very satisfied with the experience! The food was very good, and our picky kids did not have any issue finding things to eat. The drinks were not stingy and the very kind and considerate staff were always ready to supply more libations. The pool (and swim up bar) are the stars of the show, make sure you bring your sunscreen! We were able to explore the marina and downtown PV easily. The rooms were just what I wanted, and the overall feel of Vales Vallarta is welcoming and accommodating. We felt very satisfied with the value and left feeling relaxed and glad we came. I know we'll be back....

This is our review of our all-inclusive stay at Velas Vallarta from 26 May 2026 to 2 June 2026 with a two bedroom apartment. From day 1, when we arrived at Velas Vallarta, we were greeted by the reception with a smile and recognition. We have been there so many times that we have developed relationships with members of the staff. As we were checking in, we saw our friend Rafael from the excursion booking center, and he immediately said, "Friends, welcome home". He is always the first face that I look for upon entering the building. So we give a special shout-out to our friend and brother, Rafael. If you want full knowledge of where to go and things to see, look no further. Thank you, Rafael! At the pool, we saw our friend Antonio, the bar tender at the pool bar. He welcomed us and remembered us from our previous visits. Antonio will make you any cocktail that you want. He is kind and can multitask like no other. You will not have to wait for a cocktail with Antonio behind the bar. As we spent our entire stay at the pool this trip, we were looking for our friend and my brother Marcelino. We learned that he was now working at the Andrea as a server. So we typically have dinner at the Andrea and breakfast and lunch at the Ribera. We made reservations and requested Marcelino as our server. We greeted each other with open arms and hugs. Marcelino always listens with the most attentive ears to us and even more our 11-year-old daughter. Her conversation with him is like a grandfather talking to his granddaughter. Marcelino was great at his service at dinner, just as he was great working poolside as a server. He is fun, kind, loving, and overall a consummate professional in whatever job he is working. We truly miss him and his character out there at the pool, and it would be great to have him back at pool service again. He truly makes your day because of his character, work ethic, and professionalism. We also want to give a shout-out to Raul at the Andrea. He is a fantastic server, and he also waited on us this visit. Marcelino and Raul always carried our plates back from the buffet and provided outstanding service at dinner during our stay. During our stay we absolutely loved dining at the Ribera as it has the best view and breeze from the Bay. We were always greeted with smiles and conversation with the manager Christina and her staff. We really appreciated the service from Rogelio at the Ribera. This man can read the room! A true down to earth guy that was our waiter several times during our stay. He always had a great smile and like to tell us things to brighten our day and meal as we dined. Last but not least, the most important person of all was our housekeeper Ariana Lopez. She always made sure that our room was spotless and kept our fridge full. She was always kind and always greeted us like family. Velas is our home away from home. I have never met more kind people in my life. We give this resort five stars. I have been a member at this resort for 10 years now and I love to keep coming back to visit and see my friends that work at Velas.

Vellas Vallarta is a perfect resort for families. I attended with three generations and we all enjoyed it. We selected this resort because it was a short drive from the airport, had family-friendly activities and was a relatively small property as compared to some other all-inclusives. We found all those qualities helpful when traveling with small children. There were mainly couples of all ages at the resort, far more than families with young children like ours. The resort is meticulously clean and maintained with lush vegetation and a couple of iguanas and peacocks in residence. There were plenty of shaded areas at the pools. The grandkids enjoyed the kids-club activities which gave them something to do when they needed a break from the sun and water. The staff are exceptional. Without exception they were friendly and helpful. The service was really top-notch. There are activities and entertainment provided throughout the day and evening. If you want a large raucous party scene or a sprawling property with lots of restaurants etc. this will not be a good fit. If you are a foodie you may be disappointed. It’s easy to uber or taxi around to see the surrounding areas. We enjoyed a snorkeling excursion as well as exploring the town on our own. We were so pleased we will likely make this a yearly family event.