Velas Vallarta

Had an amazing time as always at Velas Vallarta. The customer service is outstanding; the resort is super clean and offered plenty for our family to do. Marcelino took amazing care for us at the Andrea Restaurant, but we have had him at the pool in years past, and I prefer to have him take care of us at the pool. He is the best!

We spent 10 days at Las Velas Puerto Vallarta and had a wonderful family vacation. The greatest strength of this resort is, without a doubt, its people. From the moment we arrived, we felt genuinely cared for. A very special thank you to Cristina, the manager at La Riviera (breakfast and lunch). She is the definition of hospitality—warm, kind, attentive, and always making every guest feel welcome. She spoiled us every day and consistently went above and beyond to make our meals feel special. She is a true asset to Las Velas. We would also like to recognize Fernanda and Keyri at La Riviera, and Giovanni and Cristina with the pool service. Giovanni especially impressed us by remembering our favorite drinks after just a couple of days and bringing them to us before we even had to ask. It’s those little details that make a vacation memorable. The resort is beautifully maintained. Every morning the staff is out pressure washing, cleaning, and taking pride in keeping the property looking its best. The suites are spacious and comfortable, and the mix of hotel guests, owners, and local visitors gives the resort a unique and authentic atmosphere. This is an excellent family resort. Our 13-year-old daughter quickly made friends and spent hours enjoying the pool, the swim-up bar mocktails, and pool volleyball. For guests staying longer than a week, the dining options become somewhat repetitive. While both restaurants offer themed dinners, the themes repeat frequently during the same week, making the menu feel repetitive on longer stays. We also noticed that several lunch dishes were consistently over-seasoned and quite salty during this visit. Another concern is beach safety. Due to recent heavy rains, crocodiles have been displaced from nearby rivers into the ocean. Tragically, a visitor was killed just a couple of hotels away shortly before our stay. While warning signs exist, they are small and easy to overlook. Given the number of families with young children, I believe the hotels should communicate this risk much more proactively. I found myself warning several families heading toward the water because they had no idea of the potential danger. Finally, the only disappointing experience during an otherwise excellent vacation involved the pool manager, Ramon Marquez. A lounge chair had been reserved with nothing but a towel for approximately seven hours. After waiting several hours and seeing that no one returned, I moved only the unattended towel so a family with a four-month-old baby could use the shaded chair. Rather than simply resolving the situation by providing the returning guest with another towel, I was confronted in an unnecessarily argumentative and unprofessional manner. It was completely inconsistent with the outstanding hospitality shown by every other employee we encountered during our stay. Overall, we had a fantastic vacation, and it was the exceptional staff that made it so memorable. We would gladly return.

Everything was impeccible from the friendly staff, especially the waiters that were so gracious and hard working by the pools and bar in the heat and humity. I would recommend Velas Vallarta. The all inclusive meals were excellent. The only thing that was disappointing was you could not swim in the ocean due to pollution and crocodiles.

My original reservation at Velas Resort was from June 19–24. After my flight was canceled and rebooked for June 21, I contacted the resort in advance and was told they would accommodate an extended stay through June 26. However, upon arrival, the resort did not honor this arrangement. Additionally, I experienced service issues during my stay. On the first day, my son waited over 35minutes for food at Ribera Restaurant. While other guests that arrived later received their food before my son. Later, during an oceanfront event, I observed an employee distributing drinks while bypassing me and instead serving a nearby Caucasian family, which raised concerns about unequal treatment. Due to these experiences, I chose to rely on room service for the remainder of my stay to avoid further discomfort.

The hotel was incredible. The staff was friendly, the food was delicious, and the place was clean.