Excellence Punta Cana

Relaxing, fun. Great staff that seemed to want to be there. Spa team and treatments are fantastic. Highly recommend!

We stayed in the Excellence Club Junior Suite with Private Pool at Excellence Punta Cana for a week. For the roughly $4,500 room only price tag, and about $7,100 total once flights and transfers were included, we expected more from the upgraded experience. As Excellence Club guests, the main benefit seemed to be access to a few additional amenities. Beyond that, there did not seem to be much real priority or elevated service. There were no general restaurant reservations or meaningful priority perks, aside from accommodations for a special occasion we were celebrating. For a next-tier room category, we expected better room quality and a more noticeable upgrade, but the experience mostly fell flat. The room itself was disappointing for the price. There were multiple cracks in the walls and ceilings, and the private pool attached to our room had cracks and stains. The bathroom setup was also not very private. Your partner will hear absolutely everything happening in that bathroom, which is not ideal for a premium, romantic suite. We also had a leak from the ceiling in our room. Instead of offering to move us or making it feel like a priority, we had to deal with maintenance coming into the room to work on the leak. Additional leak-related repair work was also being done outside our room on the other side of the wall, including hammering that went on for hours. We also experienced several power outages during our stay. Combined with the room issues, maintenance disruptions, and lack of meaningful Excellence Club priority, it added to the disappointment. For comparison, we stayed at Royalton Negril in Diamond Club about seven years ago for around $6,000 for a family of four. We did fly Spirit for that trip, which was cheaper than the Delta flights we took to Punta Cana, but Royalton still delivered a better upgraded-club experience in both my wife’s and my opinion. We also did a Virgin Voyages cruise for about $7,300, with gratuities included. Since we did not have to fly, the total cost was very close to this Excellence trip once flights, transfers, and tipping were factored in. The Virgin Voyages experience was leagues better. Our butler handled every need, arrival and departure were coordinated, and the facilities and food were much better. Excellence Punta Cana is still a beautiful resort, but it is definitely showing its age. We enjoyed parts of the trip, but the Excellence Club upgrade did not feel worth the added cost.

From start to finish the trip was amazing. The staff was amazing always happy to go above and beyond for anything you need. We had a swim up pool and it was better than expected. It has plenty of outdoor room and privacy.

Had a great time with a friend! The beach was warm and the weather was great.

The staff are amazing and friendly. They’re always willing to help and make the experience great. The food is not always the best, but there are restaurants that are amazing. The grill and Chez Isabelle are the best restaurants. This resort is great for relaxing and for being all inclusive.