Excellence Punta Cana

We had a nice vacation, the resort is beautiful, the grounds are kept up very nicely. The food at all the restaurants was very good. There could have been more games, during the day. The room was nice, functional. The pools were well maintained and clean. We were very disappointed the days the owners were there because they wanted the place very quiet, so no games or music. This is a message to the owners, “You don’t get it! People want to play, have fun, and listen to music, this isn’t church! I hope the owners see this because we won’t be back if you continue to do this.”

This was our first time going to an all-inclusive resort, and we could not have been happier with our experience. It was very clean and well maintained, the resort and the grounds were beautiful, and all of the staff were so friendly and attentive. The pool and beach areas were exactly the type of Caribbean vibe we were hoping for for our vacation. There was a good mix of guests present, from honeymooners, to girls trips, or friend groups. There was also a nice variety of dining options and bars. I would love to come back!

We returned to Excellence Resort after three years and unfortunately noticed a clear decline. The property is still beautiful, and the staff remain friendly and attentive, but the food quality has taken a noticeable step down—it often felt like they were working with lower-quality ingredients. My wife and I don’t drink, and during our last stay that wasn’t an issue at all—there were plenty of non-alcoholic options available at every restaurant. This time, it was very inconsistent and limited. Entertainment and activities also seem to have been scaled back. Previously, we enjoyed things like a cigar rolling workshop, which is no longer offered. We did try a pottery class and an amber jewelry class, but both felt rushed and lacked the same level of care. Overall, it feels like new management may be cutting corners, and the experience just isn’t what it used to be.

Overall, we had a pleasant and enjoyable stay. We pre-arranged a car through the hotel, and the process was seamless—after clearing customs, we checked in at the designated counter and were quickly escorted to our vehicle. The room was clean, and the minibar was restocked twice a day (morning and afternoon). As for the all-inclusive dining, it was unfortunately average, and neither the food nor the service stood out. However, the steakhouse and the Mexican restaurant became our favorites. Service in the restaurants varied significantly depending on the staff; at times, we had to be quite patient waiting for our first round of drinks. It’s best to keep your expectations modest regarding the service speed. We visit different resorts every year, and while our stay was fine, we likely won't be returning to this one because the cost performance.

We will definitely go back here. I've been to about 10 different resorts, in different countries and different brands, this one is in my top 3. Great layout with plenty of green everywhere, not just cement blocks right next to one another, nice and well maintained pools, nice rooms, plenty of bars. The only things I didn't like were the beds (worn out memory foam, leading to back pain) and the evening live entertainment - that was of truly disappointing quality. The restaurants were maybe slightly above average compared to other resorts, they could use more variety and overall quality could be slightly better.