Excellence Punta Cana

We had a magnificent vacation! Juan Carlos at the Excellence Club beach far exceeded our expectations and so did two servers named Fadimil and Rafael. Chez Isablelle was our favorite restaurant. Most importantly, please remember to bring cash to tip the Extraordinary bartenders and servers. They work so hard and brought smiles to our faces all day long. The staff are so friendly. They treated us like royalty. We think that a brick oven pizza bar by the Excellence Club beach would be an excellent addition. I didn't like the lime scent of all of the toiletries (lemon or vanilla would be better) and I didn't like the Chardonnay from Chili. A buttery, oaky Chardonnay from California would be fabulous. Most importantly, please bring cash to tip the bartenders and servers. They so deserve it!

Juan Carlos Is Truly the Heart of This Resort We have been coming to this resort since 2005, and while the resort itself is what originally drew us here, the staff is absolutely the reason we continue to come back. No one represents that better than Juan Carlos. Juan has been here for 16 years, and he has been one of our favorite people for as long as we can remember. Every single time we return, seeing Juan feels like seeing family. He remembers us, genuinely cares about us, and always goes above and beyond to make sure our trip is incredible. This visit was no different. He helped us with so many things throughout our stay, many of which he certainly did not have to do. If there was something we needed, Juan found a way to make it happen. What makes Juan so special is that his level of service never feels forced or like he is simply doing his job. He genuinely cares. He notices the little things, anticipates what guests need, solves problems, and makes people feel important and welcome. After 16 years of dedication, experience, and the relationships he has built with returning guests, I truly do not understand how this man is not in management already. If anyone deserves to be recognized and promoted, it is Juan Carlos. He represents exactly what you want in someone leading and teaching other employees what exceptional hospitality should look like. Benjamin was another highlight of our trip. He is newer, but we absolutely loved him and actually found ourselves following him to the different restaurants because we wanted him as our server. He is friendly, attentive, fun, and made every meal more enjoyable. He is definitely someone we will be looking for when we return. After coming here for more than 20 years, we have seen a lot of changes, but one thing remains true: beautiful resorts can be found in many places, but exceptional people cannot. The resort draws us in, but people like Juan Carlos and Benjamin are why we keep coming back. Juan, thank you for taking care of us year after year and for always making us feel like family. Sixteen years of giving guests this level of service deserves recognition. We hope the people in charge realize what an incredible asset they have in you because we certainly do. And seriously… give this man a promotion already!

Hotel is average, with beautiful gardens but very rough seas , could not go in the water the entire time we were there. Going to the pool everyday to cool off.

A great place to relax and unwind with lots of facilities to enjoy during your stay. Our stay for the week was perfect.

I was sexually harassed by one of the male workers on the property. I would NOT recommend going here.