Excellence Punta Cana

This was an amazing trip! SUPER EXCELLENTE! This was our honeymoon and we had the best trip of our lives. We definitely would come back.

My husband and I stayed at excellence Punta Cana for our honeymoon. I 100% recommend the club because Magna was our favorite restaurant and you can only eat there with club. The food was delicious, the staff was very friendly, facilities and pools were very clean, and the views are gorgeous! I say all of that to say that I’m very disappointed in the security/concierge services. During our stay, we had a credit card stolen on the 4th day of our trip with charges to the card made. Security, who did not speak English, came to our room with concierge, and it was a back-and-forth of translating. They’ve been proceeded to search our entire room. We continued to follow up every day only to be pushed off until the day we left. Staff told us that they would follow up once the investigation was closed… It is now weeks later, and we still have not Heard a word. I have emailed multiple times without a response, and every time I call the resort, I am transferred to guest services and the line goes dead. After speaking with multiple other people who this has happened to, I truthfully believe that this is some sort of scam that the resort is running and just happens to be getting away with. I will not say that we did not have a great time. We absolutely did! I 100% recommend this resort, but I do recommend taking all of your belongings with you. I would not trust the safe, as there is a bypass code on all of them and I have heard stories from other guests who have had belongings stolen from the safe.

Excellence Punta Cana is a true slice of paradise. The property itself is gorgeous and so relaxing, but what really made our honeymoon perfect was the staff. Every single person we encountered was warm, friendly, and incredibly attentive. A few standouts we have to mention: Darling was an absolute gem. Jonathan took wonderful care of us at both Lobster House and Las Olas. Adam made our meals at The Kitchen Table and The Grill memorable. Elizabeth at Agave was lovely. And Jorge and Christian at the private cabanas went above and beyond both times we booked one. We loved this place and can’t wait to come back in January. Thank you to the entire team for making our trip unforgettable.

Everything was great. Nice staff, very friendly, most of the food was quite good. Would recommend.

Overall amazing experience. The hospitality was amazing