Excellence Punta Cana

My husband and I just finished our trip to Excellence Punta Cana. Our trip was one to celebrate our anniversary and my birthday. We mentioned it was our anniversary upon making our reservation. Unfortunately, due to an issue with our flight, our arrival was delayed by two days, but luckily we could add two days onto the end of our trip (at our expense, the resort couldn’t just move the reservation by two days, unfortunately). Upon arrival, we didn’t receive the “welcome letter”, champagne in the room, flowers/fruit, etc on arrival, my guess is that the delayed arrival caused that confusion. There were other things that were to be included in the “Excellence Club” and/or Signature Anniversary Package as mentioned on their website that didn’t come to fruition, however there were little things that made this an unforgettable experience. The joy was in the small details and the staff. I randomly came back to our room on my birthday to find a small personal birthday cake for us to share (I still don’t know how that happened). The housekeeping staff provided turndown service for the latter half of our trip and they made cute towel art pieces like swans and a set of lips - so cute! We visited the spa for a couple’s massage and hydrotherapy and both were amazing experiences. Gabriel was our hydrotherapy guide and he was kind, patient, and never made us feel “less than”. He made the experience phenomenal! I cannot remember the massage therapists’ names, but they were both very good. The massages were relaxing and tailored to our specific needs. The wait staff - top notch! We had Denny (aka Denny Boy) a couple of times and he really made great experiences for both of those dinners. After he was having some much deserved time off, Maurani took care of us, and he was great! We intentionally went to where we knew these two could take care of us, because we knew they would! They took time to talk to us, learn our names, what we liked to eat/drink, and would anticipate our needs before we even could! The cream of the crop was our beach concierge, Juan Carlos. I cannot express how amazing he is! He made our stay worthwhile! He made sure we had a lounger that was shaded for the better part of the day since I am fair skinned and burn easily even with sunscreen. He kept our drinks at the ready all day, kept water coming so we were hydrated, and even made us a nice design wishing us a great last day, along with a bottle of champagne to drink and celebrate our anniversary and final day with him. You can tell he truly cares about his clients and I didn’t once feel that we were a burden to him or that he was just working for a tip-he truly cares! The entire staff was friendly and I wish I had every name to mention in this review because they each deserve kudos for what they do. They work harder than most people we encounter in any service industry here in the US. I can’t imagine vacationing another way now because the staff at Excellence Punta Cana made us feel like royalty, loved and pampered day in and day out the entire stay! Thank you!

Juan Carlos on the beach went above and beyond to make our daily beach time relaxing and inviting. Truly a one of a kind experience we’ve had!

We had the most amazing vacation at Excellence Punta Cana. The resort is absolutely stunning, clean, and easy to navigate. The grounds are kept beautifully and there are gardens you can walk and see birds of paradise. Our room had everything we could need and the house keeping staff kept everything beautifully. The food was absolutely fantastic! We didn’t have a bad meal all week. Plata and RRRRRRRONNIE (Ronnie with seven R’s) made every dining experience memorable and fun. They were wonderful servers and I will miss chatting with them everyday. Even the food at the breakfast buffet was so delicious and Danny provided us excellent service. Ricardo, Henry, Cristian at the Magna club bar make THE MOST AMAZING COCKTAILS! They were very friendly and fun to chat with. Luis and Soriano at the pool bar made us delicious Coco Locos and Caribbean Sensations! We did the excellence club and it was definitely worth it. Beautiful pools and beach set up. The beach staff, Jorge and Juan Carlos made sure we had everything we needed. Definitely check out the hydrotherapy at the spa. Miguel made it the most relaxing experience. All of this to say from start to finish this resort completely exceeded my expectations. I’ve stayed a a number of all inclusives and nothing has come close to how amazing Excellence Puna Cana is! Every employee here went above and beyond to make our stay comfortable, memorable and fun.

Stayed for 7 days, 6 nights with my wife for our Anniversary. The staff was absolutely incredible, friendly and made this such an enjoyable experience. Highlights of the trip: -Sun beds at the Excellence Club beach area. Always were clean and maintained, we never had to wait for a drink. Jorge and Juan Carlos (pictured) took care of us all week and were a delight. - Ronnie (with seven “R”s) at Oregano for lunch was quick, attentive and so nice to chat with -Plata at the Lobster House arranged a special meal with champagne service at the table. - Ricardo at the Excellence Club Bar is a master mixologist. Really took his time to show the guests what went into making special drinks and his tools were fun and interesting (smokers, bubble guns, shaved ice by hand) ——————————- We stayed in Room 11105 which was a Honeymoon suite. The room was incredible. There was a living room/day room when you walked in with access to a balcony sun bed. Then behind a sliding door was the bed, shower and jacuzzi tub. Turn down service was quick and we always had plenty of towels and drinks in the mini bar. WiFi on the resort was fast and reliable. ———————————— We also used the spa. The hydrotherapy session included with the excellence club was a fun 30 minute experience worth utilizing. Tips for the trip: - Lunch at the restaurants Oregano and Grill were a really nice experience. Las Olas is good if you want a quick bite but I would take the chance to get lunch at those restaurants. - The Pool Bar has good drinks and gets a little more lively later in the day 4pm-close - Room Service arrived hot and within 30 minutes both times we ordered it. -Aroma coffee has grab and go sandwiches throughout the day which we found reliable for a quick bite when at the beach. - There are options to upgrade your experience or do add-ons. We had dinner on the beach which was nice, but, this resort truly goes above and beyond in everything they do and what is included with your stay is a truly amazing experience. - Tip the Workers. They are some of the friendliest people you will meet in the Caribbean. No one ever made us feel like they expected a tip, but, you will feel compelled to take care of these people when you see how friendly and quick they are with service. - Take an hour to walk through the gardens, we saw parrots, egrets and all types of beautiful water birds which made this place feel so special. We truly cannot thank the staff enough for their hospitality. We already want to come back for another stay and have shared our experience with family and friends. If you’re looking for a relaxing experience with your loved ones or friends, this is the place to travel in the Dominican Republic.

Great experience from beginning to end. Airport transfers were timely and well done. Resort was beautiful with tons of amenities. No hidden fees and unbelievable service from rooms to entertainment. We travel frequently and this was honestly one of the best experiences we have ever had!! p.s. Spice restaurant is amazing!