Excellence Punta Cana

Please get someone besides Hector to check you in at the Club Lounge. We did not have a good experience with him. I noted on my reservation that we would be celebrating our anniversary. We also told Hector it was our anniversary but we received NOTHING and it was not even acknowledged in any way. The past two years it has been acknowledged. He told us three times about the dress codes for the restaurants after we told him it was our third trip to Punta Cana. After three visits you know this. He also told us that the room we had requested was not available but they were putting us in another which would be the same category and that we wouldn’t be charged for that! Did he think he was doing me a favor?!?! Have to give a big shout out to Joy Boy and Altagracia! They are always there to take care of you and provide a great experience! We will definitely go back because we love Punta Cana and the people!

I just got home yesterday from Excellence Punta Cana and I cannot say enough good things about the resort. From check in to check out my expectations were blown away. My wife and I have stayed at over 20 different properties in Mexico and the Caribbean, but this was our first time at an Excellence property. I have to admit it is my new favorite. Our room was in the excellence club area. When we checked in we had been traveling for almost 12 hours, and I was expecting the long check in with a sales pitch to join the "owners club" like at a bunch of other properties. Instead, check in took all of about 4 minutes and we were escorted to our suite. After a longer day than originally planned, that was such a welcome relief. Since we were there during our wedding anniversary, they threw in a free romantic dinner AND a free romantic breakfast in bed. No one at the property ever tried to upsell us, try to sell us massage packages or excursions, or asked us to attend any type of activity that we didn't ask about first. We really appreciated that. Our room was a private pool suite, but was shockingly affordable. Our first day was spent on the beach and at the Excellence Club pool. Both were amazing, and our server Hendrix was so friendly and fun. He really made it feel like we were more than just guests, which was very appreciated. Our bartender Wilson was super fun and could mix up anything we asked for, even off menu and unique shots. When we got back to the room we were greeted with rose petals and a bottle of wine, again at no extra charge. The rest of the trip followed the same basic schedule. At night they had many different activities including bingo, magic shows, music, and dancing. There was always something to do. During our stay my wife got a massage and facial, and I got a hair cut and beard trim. Those are the only things we did that cost extra money, but they were both FANTASTIC. The spa is top notch and the staff was superb. Again, no one tried to upsell us on anything or add any extra services. The spa is next to the "shopping area" and even the staff there didn't try to get us into the shops or sell us anything at all. Quite refreshing actually. My only critique is the food in some of the restaurants was a little bland, but I'm at the age where I pretty much use salt and tobasco as a crutch at most restaurants anyways, so take that as you will. I have stayed at many other "top" level luxury resorts, but I can honestly say this one is my new favorite. The staff is the best I've had the pleasure to interact with, the whole property is beautiful and well kept, and the price was unbeatable for its category. We were honestly sad to leave, but we will be back. I honestly recommend this place to enough people now that I'm back home. Thanks to all the wonderful staff, especially Hendrix. You're the man, buddy!

Excellence was a great choice for an All Inclusive. The food was the best I’ve had at any AI I’ve stayed at. The staff was beyond helpful and catered to everything we needed. The resort was very clean and well kept. There wasn’t anywhere where we felt like it was crowded. We will definitely be back!

We stayed here for ten days, meeting up with some family to make a group of 6. This hotel is incredible - photos don’t do it justice; the facilities are beautiful and right on the beach. We stayed in an Excellence Club level room meaning we got access to the two exclusive pools, but we also spent plenty of time in the main pool enjoying the swim up bar. All the drinks were fantastic, and each bar has a different Mamajuana which is really fun. The food was also fantastic, we enjoyed every meal. If you stay here, take some time to visit the Miile spa. It’s well worth the price point, it’s beautiful inside, luxurious spa products, and caring staff. What really makes this hotel is the staff. They get it so, so right - from little touches like housekeeping leaving us some desserts, to the effort made to bring a cake for my husband’s birthday. I want to say a huge thank you to all the staff. Josias who checked us in was great and so was our bellboy, Pedro. Juan made sure we were able to get tables together for dinner (as a group of 6), and Willy was always available on front desk to help out. Adarlin, the waiter, remembered how we like our coffee every morning and was so cheerful and friendly. Jorgi “Kawasaki” was unforgettable - you have to experience the Spice Interactive because he is brilliant! Thank you also to Katty at Aroma for making me such lovely ice cream sundaes. We are already planning our next trip - such a special place.

Entertainment team Dominican night was AMAZINGGGGGGGG!!!!!! In staying with my wife!!! And enjoy pool, beache!!! 10/10