Excellence Punta Cana

I had an absolutely amazing stay at Excellence Punta Cana! From the moment I arrived, the staff was incredibly friendly, kind, attentive, and welcoming. Everyone went above and beyond to make sure I was comfortable and having a great time. The food was honestly one of my favorite parts of the resort. I tried several of the restaurants, and every single one was delicious. There was so much variety, and I was impressed by the quality of the food throughout my stay. The pools were beautiful and well-maintained, the resort itself was gorgeous, and there was always something to enjoy. Most importantly, I truly felt taken care of throughout my entire stay. Overall, I had such a wonderful and relaxing experience at Excellence Punta Cana. The amazing staff, great food, beautiful property, and overall atmosphere made this trip so memorable. I would absolutely come back and highly recommend it!

Highly recommend Excellence Punta Cana! The rooms were nice and clean, the amenities were fantastic and the staff couldn’t have been friendlier. The food at the restaurants took a little long to come out sometimes and wasn’t always as described, but the hibachi experience at the Spice restaurant surpassed all expectations. We can’t wait to come back!

Upon arrival it was immediately beautiful and very attentive! We were greeted with champagne and our luggage arrived at our room. The atmosphere was beautiful and throughout the stay, everyone was very friendly and helpful! Would highly recommend for an all adult all inclusive resort!

We had a wonderful stay at the Excellence in Punta Cana! The staff and level of service was 10/10 everywhere we visited.

My wife and I spent eleven days at this beautiful resort. Seven days planned, four unplanned thanks to Westjet going on strike ! All I can say is this is one of the best resorts we have stayed at in the Caribbean. We have been to many over the years, as you would expect some excellent and some not so good. This is the flagship of the Excellence brand, and it is incredible that they have been able to maintain such a high standard for all of twenty six years. although it was renovated and reopened in 2017. This resort is immaculate and the maintenance and support staff do an amazing job keeping this resort beautiful. We booked a Ocean View in the Club section of the resort. The room was lovely and was well appointed. The fridge was stocked full every day. Double sink in the bathroom and the shower was outstanding. The room was cleaned every day and turndown was available as needed. The room was cleaned to a high standard no issues.The room overlooked the quiet pool and it was never too busy. There were plenty of beds and umbrellas to keep you shaded if required. The concierge in the early morning placed towels and it was first come first served. We spent all our time on the beach and the concierge looked after us every day. They also have Bali beds which makes it really comfortable. There was also beach staff coming by regularly to keep you hydrated. The ocean here is a little rough, so if you are a weak swimmer it may be a little bit of a struggle, There are lifeguards on duty every day, just in case. Sargassum seaweed was present most of the time but the beach staff did a good job of cleaning it everyday. On one occasion I was going to put some towels down for the day, the bed which we normally liked along with others were a little messed up from a party the night before. No big deal I thought, good for those guys enjoying the moment. Along came a manager and asked if everything was ok, I said no worries we will come back later as it was no big deal, when we returned after breakfast we were met by the beach concierge and we were told we were to have a private cabana for the day, along with Champagne. I was taken back a little as I did not complain or make a fuss to anyone, but the gesture was very much appreciated. All I could think was outstanding customer care !! You do not need to make reservations for the restaurants, which was great. The longest we waited was about thirty minutes. We ate at the Steak house, the French and Lobster restaurants all of which we enjoyed. The Magna restaurant was perfect for breakfast and dinner, and available for Club members. All the staff in the above restaurants were outstanding, very attentive and polite. The coffee shop opens at 0700 on the dot. i was greeted by Katy every morning with a smile and after the second day, my coffee was waiting for me every day after, thank you :). Have to mention the Excellence Club staff also, they were outstanding. On the morning of our departure I got the message that our return flight had been cancelled. Proceeded to the Club lounge to explain out predicament , and they were amazing. As we did not know our return date, they made arrangements for us to go day to day extending our vacation as needed totally making the decision stress free. We also met with the resort Assistant General manager Yulissa Mari , whom assured us that we would be looked after. Yulissa made a point of interacting with us almost every day. I let it be known to her that this property needed to be known for one of the best experiences we have ever had. Customer care along with customer service, and overall property image was outstanding. Sorry I can`t remember all the names of the staff that we interacted with, but thank you all. We will return to this resort with hesitation !!