Excellence Punta Cana

Terrific customer service, delicious food with many options. Beautiful beach and pool. Our fourth time coming here and every day was a treat. Best staff members: Ingrid at the Excellence Club Desk and Ronny at Chez Isabel and Oregano. Thank you for a wonderful vacation

Beautiful resort ruined by a dishonest activity planner named (( Jwan )) Excellence Punta Cana is a beautiful resort, but we barely enjoyed it because of one man — the official activity planner named Jwan (the older guy at the activity desk in the lobby). We trusted him because he works for the resort and sits at the official desk. We asked about zipline + mud buggy and he told us the VIP package is $250, but he would give us that same VIP experience for $129, including photos, with only a few people in the group. He lied about every single thing. Other guests on the exact same trip paid only $99. We got hit with an extra $50 for the mud buggy and another $55 for photos that he swore were included. There were more than 20 people. It was nowhere near VIP. When we went back the next day and called him out, he denied everything he had said the day before like nothing happened. We canceled the other activities we booked with him and he refused to give us our money back. I told him to his face that I was going to write this review and he didn’t care at all. This man is a complete liar who takes advantage of guests who trust the resort’s official desk. Do not book anything with him. He will overcharge you, lie about what’s included, and then act like he never said any of it. Just because he sits at the official desk does not mean he is honest. Compare prices yourself or book elsewhere.

A good experience, however we and many other guests had no water in our rooms for a complete day on 21 July until 18:30, extremely inconvenient without and compensation! There was no communication, verbal or text or phone call!

Excellent service from the beginning till the end of the trip. I am already planning my next getaway to stay at this resort. I also highly recommend it to friends and family members.

This was a fantastic resort. The staff was friendly, everyone said hi when they walked by. The bars and food were great. The Buffett has everything you can think of. The pools were great. Only one swim up bar but it was good. Best part was it was not over crowded. Entertainment was excellent. The excellent club bar was fantastic. The drinks the bar tenders made were out of this world! We made a lot of friends and had a great time. We will be back!