Excellence Punta Cana

The resort itself was wonderful! Service was incredible, the vibe was fun and felt like a family atmosphere among staff. If you are looking for an ocean experience, the ocean itself is angry most of the time and red flagged. We had plenty of fun lounging, being in the pool, eating and drinking. I was overcharged on my credit card when I arrived home. I would encourage cash transactions for excursions and the stores on site. Do not do the snorkeling excursion, it was awful. We were told 35 minutes to get to the water, we were on the van almost 2 hours. The water was to be "clear and calm" it was gross, rough and not clear. NOTHING to see as far as fish and coral and water was about 30-40 feet deep. My goggles leaked the whole time. The music was extremely loud and super vulgar on the boat. They park the boat beside other boats and people come on and off your boat for hours. They then took us to swim in shallow water, most of us couldn't touch and it was gross. Dolphins are caged out in the ocean, it was sad. The area for them to swim was smaller than the resort pool. When the excursion was over, no one directed us where to go. Thankfully, we were with a couple who was fluent in Spanish and they helped us. I attempted for 2 days to talk with a manager at the resort about my experience, a manager never came. This was the only downside of the trip. The older gentleman at the excursion desk called me and my friend liars when we tried to talk to him about our experience. So aside from the snorkeling mess, it was a wonderful experience.

We had a fantastic time with our friends. Food, Entertainment, and Pool were all fantastic. The main issue that we and I friends had was they had too many open air restaurants and the temp was a bit stuffy for eating. The room A/C units barely kept the rooms cool enough to be enjoyable. Staff did provide a fan, which fixed the issue.

Had a great time at Excellence Pu ta Cana on our Honeymoon. Great service and friendly staff. Food was very good. Paid for a swim up suite but wouldn’t consider sweet to be that at all. Not comparable to other swim up suites. Loved the botanical gardens. Wish we would have had a heads up that the ocean is always a red flag here, but the beach is extremely private and clean. Overall would recommend this to our friends.

This stay was an awesome experience. My (now fiancé) and I had a great time. Drinks and food were good. Service was excellent. Views were amazing. Thank you!

This by far has to be best trip I’ve been to. Immaculate customer service, and everything was beautiful and delicious 😋♥️