Excellence Punta Cana

We are celebrating our 25th wedding anniversary in the tropical paradise of the DR. I can't say enough wonderful things about our first international trip. The Excellance Punta Cana is amazing. The property is luxurious yet comfortable and homey. The staff is amazing. They serve morning, noon and night and wear many hats but always seem to give with hearts of great joy in their service. The people here make this place truly great, From our first meeting with Santos who greeted us with cold towels, champagne, took our first picture and took us and our luggage to our room and then delivered a Bird of Paradise flower to our room the next day, to Alexander at the front desk, who is totally amazing, who when he heard is was our anniversary had a anniversary banner and a towel rose sculpture delivered to our room and knowing we were starving from traveling all day took us to a restaurant for lunch. Each day he greets us with a friendly smile and great conversation. The restaurants are abundant with a greet selection to choose from. Eat comfort food (burgers, tacos, fried chicken, pizza) by the beach or enjoy the French, Italian or Asian restaurants. Plenty to eat and drink whenever you want it. And again the service is wonderful. Saudy, Jeffiery, and Donvinson went over and above. Great entertainment at night. Lots of fun to be had. Jonathan works hard to help get the guest involved. He is very kind and my husband enjoyed talking baseball with him. He does a great job with the disco. Do as much or as little as you want. My husband enjoyed an fresh expresso made for him each morning. I had an amazing spa experience with the hydro therapy and massage. Top notch!! I am already looking forward to coming back after the property is renovated this fall. Not that it needs it since it is beautiful. We had no problems with the language barrier since everyone here speaks English at some level, and kindness goes a long way regardless. We also didn't get one bug bite even walking by the beach at night, I highly recommend bring plenty of ones and fives to tip the wonderful Staff that works diligently to make your stay the very best. They work very long hours and make very little money and even live many miles and hours from their families. So a tip goes far. This trip was worth every penny. Love the DR!!!!

This place is amazing! The people who work here are TRULY amazing; each and every single person! Arrived hot and sticky and Abraham made my welcome to the resort AMAZING! Abraham made it a point to always make sure we were well taken care of and that we were happy! Another employee that was truly out of this world was FAMILIA. He was so sweet and accommodating of each of our requests! This resort was beautiful and just perfect in every sense of the word! Any other hotel or resort we visit from here on, will have a very hard time trying to beat our Excellence! THANK YOU - my 25th wedding anniversary will always be so memorable because of every single person at this resort!

I highly recommend staying at this property if you are traveling to the Dominican Republic. My wife and I stayed here with another couple and our entire trip exceeded my expectations. I'm always skeptical about all inclusive resorts and the quality of the amenities, service, etc. once you're on property, but our stay here has changed my opinion. The service is what stands out the most, especially the person who was restocking our minibar (Luis Guerrero), he was always friendly and was more than generous when we had requests for more alcohol, waters, etc. I would've given this property 5-stars had we not had a bad outcome with the cigar shop guy. If you're going to buy cigars make sure you either buy one of his cigars with a price label, or if you're buying a local cigar make sure you get the price in American dollars before you have him ring you up. This was my mistake, and I paid for two cigars that turned out to be $75 a piece when I got the final bill. The very next day I sent my wife in to ask him how much the local cigars cost and he told her they were $30 a piece, and the ones that I had bought were rare cigars with the higher price point. He's full of crap.

My boyfriend and I visited the wonderful Excellence Punta Cana Resort just a few months ago! Between the beautiful views of the Dominican Republic and wonderful staff we encountered, this is a trip we'll never forget! One person in particular I'd love to mention and give my immense gratitude to would have to be Joel Villanueva! I have never received such great customer service before until I had the pleasure of meeting Mr. Villanueva! Joel is such a kind, attentive, and diligent worker. He never hesitated to answer all my seemingly endless questions and always had a warm smile on his face! And he is someone that we look forward to seeing on our next trip back sometime next spring!

Overall the resort was good and we had a good and relaxing time. The problem was on the first day when we arrived and they did not have available the premium room (honeymoon suite) we paid for. It was not until the next day that they revealed that they double-booked for that night, and so we were out of luck. They put is in a lower-tier room and offered resort credit of $140 . . . which is not worth much at an all-inclusive resort. Management and the booking company (Air Transat) never made any attempt to address the situation despite assurances they would. In the end our travel agent (CAA) actually dealt with this. If you travel, this stuff happens. But, you expect some sort of reasonable compensation or consideration when it does. The resort did not deliver on that.