Paradisus Palma Real Golf & Spa Resort

As we stayed in Paradisus adults only in Cancun and LOVED the experience, we just booked the trip to this same Paradisus chain in Punta Cana without further thinking expecting to have the same kind of experience. We stayed in Paradisus Palma Real in June and we were full of expectations for this trip because it was the first one as a family with our new baby. The trip started awesome with the room upgrade that I got from Melia rewards as it was recently my birthday, they did as they promised and the room upgrade was great with ocean view and a huge balcony. They also assigned us a lovely concierge (Ross) that made all our restaurant reservations and was always very helpful and is for sure an amazing woman! Our room had a terrible problem with the bath tub that every time was used licked water to the entire floor - and we had to use it every day to bath the baby. We had to cover the entire floor with pool towels because it was a high amount of water washing the entire bedroom floor. Maintenance went several times but haven't fixed the problem. But this was not what bothered us, it was a 100% the fact that mostly every employee in this resort expects tips for everything including mainly the restaurants that are supposed to be "all inclusive". Expectation is one thing and understandable, but when they look at you with bad faces when you are not tipping or treat you badly because of it, it completely ruins your trip and your experience! We stayed for an entire week and by the 4th day, we withdraw some money at the ATM to tip, paying a lot of taxes to convert, etc but surprise... they dislike their money and value only dollars! It was quite shocking to us because we are from Brazil and can't tip like an American and were not carrying a currency that is not ours - so if you come here, come with Dollars to feel welcome, now you know ;) The managers of the restaurants also ask you to review the restaurant you ate in Tripadvisor and also in Google and ask to mention the manager of it and the person responsible for your table and before you leave they ask you to show them to see if you did... so awkward, in some restaurants they also have a QR code to link you directly to the page to review make your life easier haha By the last days we were feeling so discomfortable with the tipping demand that we decided to dinner at the buffet - and another bad surprise was that they were remodeling the restaurant where the buffet is and transfer the dinners to another small restaurant that didn't have the same buffet presentation and variety of food. A very small place with just a few options in chafing dishes, so lame. We were also convinced to attend a meeting where they try to sell in all the ways a membership called The Circle and doesn't matter if you say no, they try to pretty much make a brain wash to convince you to buy it. There's a very rude woman that is the manager that tries the last word before you be able to finally leave. Its funny to see how she is all smiles in the beginning and how she ends like "you are dumb to not get this amaaaazing opportunity" and stare at you with that judging face... we didn't pay cheap for this resort and we were full of expectations to celebrate a nice moment of our life. We for sure had great moments and found our way to make the best of this trip, the resort is beautiful, the food is great and we met some other awesome employees despite the ones with angry faces by not being tipped, but the bad points will be considered to not chose Paradisus anymore for our next big travel but a place where we will feel really welcome.

our first day was a disapointment because our air conditioner was not working and our safe did not work. we were told we could not leave the room and waited for hours for maintinace to repair. Waited the remainder of the day for that to be done. The staff by the pool was not at all attentive, they all stood at thier stations out of the sun and seemed to argure who was supposed to serve us, we got tired of that and just got up from the pool and the beach to get drinks ourselves.

Hope they will keep their quality. The concierge Eduardo very good guy, he knows his job. We liked this hotel.

Paradisus is a VERY beautiful and clean resort providing EXCELLENT service to their guests! Ask for Jimbert and/or Felix!! You will not be disappointed☺️.

Excellent service , the staff are so friendly, Victor , Jose and Felix are great entertainers,(love you guys )coroline is one of the helpers that make it easy to solve any problem , Victor the bartender is a great guy , he made our days very hydrated With his taste smoothies and bottles of water , we highly recommend ,, my friend Blanca and myself spent wonderful time at Paradisus Palma resort