Paradisus Palma Real Golf & Spa Resort

lovely hotel, amazing rooms, good service, many food and drink options, amazing live entertainment, great pools and bars

Sooooooo disappointing Food below average at best. Dry overcooked Even the fruit was overripe. Rooms- we got the 2 bedroom suite because we’re a big family. The room is big but dark and feels cramped because of that We got a parking lot view without any option to ask or book anything else which is so disappointing since you come here for the ocean view or any other view except the road hiding behind some palm tree ( well you can’t hide our disappointment from this place) Oceans view isn’t even an option at this hotel for the larger rooms. Usually when I come to a beach vacation you get that feeling where you can fill your body with air and take a deep breath here I feel suffocated. You know how the little things at hotel like this can make all the difference Even the toilet paper here is cheap On top of it all it’s a scented one, how incredible inconsiderate of them to do that Many people are so sensitive to this chemicals scents. I hate that scented toilet paper personally What the pictures don’t bring across is how suffocating the rooms feel I’ve been to enough all inclusive hotels to say that The staff here is kind, but half the time no where to be found. Whether at dinner or at the pool side. The restaurants are just not good You know how you always get the same food at all these all inclusive, well here you just get bad all the same food 😩. As I’m writing this review we’re still here and I will say this I really needed this vacation and was really looking forward to it Now I just want to go back home At least I get a garden view For the price we paid, just go to Hyatt Ziva instead, we were there a few years ago It’s just soooooo much better Unfortunately this year we booked last minute and it was already sold out. Or go to Garza Blanca in Cancun if you’re looking for a beach vacation- amazing hotel great food and an amazing staff, if they’re not understaffed (which has happened to us before)

Guillermo was our consierge and he was excellent with communication and explaining any questions we had. Very friendly and informative 5 stars for Guillermo

I really wish that the hotel had let us know before reserving that the main buffet and another restaurant would be closed for renovations during our stay. Not only did that push all breakfasts and lunches to a much smaller area, but it put more strain on the reservations at the other restaurants. As you cant reserve these restaurants over the phone or on their app, that means trying to get the tablet based system working, or else you have to book at a stand in person at some relatively compressed time. When we had two days of excursions that kept us away from the hotel during these hours, the staff just shrugged when we asked how we could reserve dinner. The beach was basically unswimmable (due to the seaweed, which is honestly not their fault), the overall maintenance of the hotel was pretty lacking, and the service was not great (we typically had to go find bottles of water on our own to refill our glasses during dinner). This was our first experience at a resort in the Dominican Republic, so I'm not sure if this is typical of other DR resorts, but it was a very different experience compared to where we've gone in the Cancun area.

I rarely write negative reviews, but unfortunately I feel the Paradisus Palma Real by Meliá deserves one. We stayed over Christmas, and while there were a few highlights, they weren’t enough to outweigh the overall experience. I’ll start with the positives. Our room was spotless, comfortable, and a welcome retreat after long days around the resort. The spa was another standout, with attentive staff, skilled therapists, and a relaxing atmosphere that met expectations. Unfortunately, the rest of the experience fell well short. Check-in was disorganized from the start, and we were immediately met with an aggressive upsell at the front desk rather than a warm welcome. The porters seemed unsure of where to direct us, and important information about the resort and our stay wasn’t communicated clearly. The service throughout the property was the biggest disappointment. While there were a few friendly employees, many staff members seemed annoyed whenever we asked a question or requested assistance, as though we were inconveniencing them. That’s simply not the level of hospitality I expect from a resort in this price range. The dining was another weak point. Most of the food was mediocre at best. If you do stay here, I’d recommend skipping the Italian restaurant and opting for the Dominican restaurants instead, which were noticeably better. Overall, I left disappointed. Aside from the room and the spa, the resort failed to deliver the level of service and quality that its reputation and price suggest. There are far better options in Punta Cana, and I would recommend spending your money elsewhere.