Paradisus Palma Real Golf & Spa Resort

Unfortunately, we will not be returning to this resort. We booked a Reserve room which included our own personal concierge — Ricardo. Ricardo started off friendly, however, we quickly realized he was all talk and no action (worse than a used car salesman if you get my drift). Ricardo struggled to provide the bare minimum such as booking our dinner reservations. My husband and I would have had a better experience had we not been assigned to Ricardo. Instead of being helpful he added stress and frustration to our vacation/my birthday trip. He even took it upon himself to make decisions for us without consulting us first. And instead of taking accountability, we were met with excuses and he played the victim. Also, the female staff at the Santé restaurant exclusively for the Reserve guests, were standoffish and could not be bothered to bring guests menus or take our order until we asked and instead were standing around. On a positive note, the food at this resort was very good overall! The pool staff were attentive and were working hard behind the bar! The dining at the restaurants at this resort were 4-5 stars, the staff overall were 3-4 stars.

The service and food at this hotel were a true 5- Star experience for us. My wife and I have experienced many 5-star all-inclusives and this hotel ranks right there in our top 3. The people that work there are simply beautiful and amazing people! They go out of their way to make you happy. Basilio our concierge and Junior one of the Reserve bartenders deserve the upmost praise for taking care of us all week. These guys are second to none in what they do!

Angela was really helpful, booked our dinner reservations for us. Informed us of all the different activities. Answered all our questions, loved having her as our concierge!

Friendly staff. I thought they would have more options for beach activities – things to check out for the beach or games to check out for the rooms. They had very few activities at all. Variety of food was good. We were put in a room that was not quite ready for people and some of the things were not working yet. It was a long walk from the main eating area.

Food selection and especially service (e.g. by Marta, Melvin, Alexandra) were the highlights. Concierge staff (Samuel) care was also very good The first floor room we asked to move into due to mobility issues, after finding out too late we were assigned a 3rd floor room with only stairs access was problematic regarding lack of proper preparation and post-inspection, but maintenance team was mostly attentive (Antony was particularly responsive). For an all-inclusive resort, especially one that hosts families with children, it was quite surprising that there seemed to be very few activities offered (for adults or children), or games and pool toys to check out. Resort is fairly large and our room far from central area with restaurants/food service proved to be a problem combination of the heat and high humidity for us in July.