Paradisus Palma Real Golf & Spa Resort

We just spent one week at PalmaReal resort amazing Staff beautiful hotel, food is great entertainment is fun every night something new , drinks everything is incredible. Service is amazing beautiful beach.

We stayed at this resort from April 15–19 2026 and unfortunately had a concerning experience. On April 17, $100 was taken from our in-room safe. We immediately reported it to the front desk, and a team was sent to investigate. However, we were later told that, according to their records, the safe had remained locked and therefore no theft had occurred. What was frustrating is that our claim was essentially dismissed, leaving us without any resolution. After this incident, I looked through other guest reviews and noticed several similar reports about missing money from safes, which raised additional concerns. I recommend that future guests be extra cautious with valuables and not rely solely on the in-room safe. Based on our experience, issues like this may not be acknowledged or resolved. This is a picture of "Angel" processing our report which got us no where :(

My family and I had a wonderful time at Paradisus Palma Real. It was perfect - from the service, the food, the staff. We were relaxed all week and our baby had the best time!

The hotel had several issues that were not addressed properly. No hot water for 4 out of the 5 day stay. We called about this issue several times and the front desk/technician were not able to fix and did not provide any kinda of resolution. Mold in the toothbrushes the hotel provided. Really bad service at the hotel with several example (no one to give utensils, no one to take our order in dine in restaurants, no one to provide drinks, all the tables being dirty, dirty plates and cracked glasses, etc.). Food was subpar including the dine in restaurants. This is not a 5 star hotel

The hotel is lovely, the beach was great. Food was good but make sure to make reservations as far ahead of time as possible for availability. There were fun daytime activities (yoga, pilates, dancing, hat making, Dominican doll painting, etc). Nighttime entertainment was mediocre (mostly music and dance shows- one night had a circus-like performance)- seating is not great for watching the shows and quality of the performances were just ok. The biggest negative I had is that I paid for the Kana Beach Club Experience, that was supposed to include reserved Bali Beds and food and beverage service. However, no one at the hotel was ever able to help me use this service I paid for. There was never anyone at the kiosk where they told me to check in for the service and find out what day I could use the service (apparently I wouldn't get to choose for myself). I spoke with the concierge and the front desk a few times during my stay and was not able to make any progress in using this service. Everyone was very kind and seemed like they wanted to help, but never did actually help. In the end, it was not a big deal and I thoroughly enjoyed my stay. But I would like a refund of the money I spent on a service I did not receive. I was told by the concierge and again at check-out that I would be refunded but have not heard back. Pro-tip: Bring an insulated water bottle!!! You can get it filled with ice once or twice a day and keep cold water on hand all day.