Paradisus Palma Real Golf & Spa Resort

I really wish that the hotel had let us know before reserving that the main buffet and another restaurant would be closed for renovations during our stay. Not only did that push all breakfasts and lunches to a much smaller area, but it put more strain on the reservations at the other restaurants. As you cant reserve these restaurants over the phone or on their app, that means trying to get the tablet based system working, or else you have to book at a stand in person at some relatively compressed time. When we had two days of excursions that kept us away from the hotel during these hours, the staff just shrugged when we asked how we could reserve dinner. The beach was basically unswimmable (due to the seaweed, which is honestly not their fault), the overall maintenance of the hotel was pretty lacking, and the service was not great (we typically had to go find bottles of water on our own to refill our glasses during dinner). This was our first experience at a resort in the Dominican Republic, so I'm not sure if this is typical of other DR resorts, but it was a very different experience compared to where we've gone in the Cancun area.

Excelent experience with my wife. In the place we have a concierge Ricardo and he’s very present Every day to help us!

I rarely write negative reviews, but unfortunately I feel the Paradisus Palma Real by Meliá deserves one. We stayed over Christmas, and while there were a few highlights, they weren’t enough to outweigh the overall experience. I’ll start with the positives. Our room was spotless, comfortable, and a welcome retreat after long days around the resort. The spa was another standout, with attentive staff, skilled therapists, and a relaxing atmosphere that met expectations. Unfortunately, the rest of the experience fell well short. Check-in was disorganized from the start, and we were immediately met with an aggressive upsell at the front desk rather than a warm welcome. The porters seemed unsure of where to direct us, and important information about the resort and our stay wasn’t communicated clearly. The service throughout the property was the biggest disappointment. While there were a few friendly employees, many staff members seemed annoyed whenever we asked a question or requested assistance, as though we were inconveniencing them. That’s simply not the level of hospitality I expect from a resort in this price range. The dining was another weak point. Most of the food was mediocre at best. If you do stay here, I’d recommend skipping the Italian restaurant and opting for the Dominican restaurants instead, which were noticeably better. Overall, I left disappointed. Aside from the room and the spa, the resort failed to deliver the level of service and quality that its reputation and price suggest. There are far better options in Punta Cana, and I would recommend spending your money elsewhere.

Amazing. Ricardo was the best butler we could imagine and deserves a raise asap. Could not ask for a better worker. Deserves a bonus for how great our stay was

A complete luxury experience. Staff, top tier spirits, ambiance, spa, and restaurants. It's a must visit!