Paradisus Palma Real Golf & Spa Resort

The resort itself is beautiful. The beach is kept clean. The food was really good at the restaurants and the buffet. However all of this was negated because this property has roaches. Not large water bugs but actual roaches 🪳🪳🪳🪳. I saw another review showing this and should have viewed it before staying. We were so paranoid we would bring back roaches with us we shook everything out before leaving the property. We addressed it with the front desk who then directed us to guest services. All they did was have the room cleaned again and sprayed. No compensation. We emailed their customer care team after the trip. They first needed proof which thankfully we took a video and photo of the first roach we saw. They then said there was no record of the incident at the hotel and denied any compensation since in their words this is typical for tropical places. Untrue I’ve never encountered roaches in any resort I’ve stayed at! They then researched more and found I did report the incident but said my reservation was under some type of complimentary stay. I then said this is false I paid nearly $4000 for my 2 rooms and at this point I feel like you all are making up excuses to not compensate me. They then came back and said sorry again you are correct. There final decision was to give me an upgrade for a future reservation. If you think I will ever stay at another Melia property you are sadly mistaken! This was the first and absolutely the last time! This brand is not trustworthy. Nobody spends thousands to share a room with roaches! This site won’t allow me to upload my video unfortunately.

Mina Restaurant Excellent service, great atmosphere, food, and drinks. Our waitress, Yuderquis, was very friendly and helpful; without a doubt, the best service during our stay. The service in general was wonderful.

it was very nice with the beach right next to us, restaurants were nice especially the Japanese one tokimeku I believe and the waiters luis arias and Jose nuñez were very attentive and helpful

Excellent stay in an amazing resort with outstanding service staff. Quality of facilities, food and beverage options. Amenities are diverse for all type of guests. Special mention to our concierge Angela, and great service of Yanira, María and Rosana at Lunch Box.

Great resort! The pools were great! The night activities were amazing and different each night