Paradisus Palma Real Golf & Spa Resort

The resort is beautiful, nicely laid out, with modern décor and well-maintained facilities. The room smelled moldy despite the A/C running constantly, possibly due to the year-round humidity. The check-in process was slow, and the reception hall was not air-conditioned.

Made it to this resort by the grace of God! Our driver with Otium tours was driving like a bat out of hell! When we got to the resort, I mean the views are absolutely breathtaking. We got to our room that faced one of the pools. It was nice. We laid down and immediately felt the hard mattresses and flat pillows. We turned on the TV to find only 3 stations in English. No worries figured it was a smart TV and could cast streaming platforms. Wrong! We tried calling concierge only to find out you need to download WhatsApp to communicate with hotel staff. We text twice to receive face towels and after 20 minutes my mom had to go down to the lobby to request. They claimed the worker should’ve been there to drop it off. We explained they never showed up. Went to lunch box (buffet style for breakfast, lunch, and dinner) service was inconsistent. The staff genuinely looked like they did not want to be there, never greeted with smiles. The food was mediocre (who likes runny scrambled eggs, if you do then you’ll have a ball). The main pool was amazing and had plenty of cabanas to lounge on. I would say the male workers made it a bit creepy. Some would approach you and not really say anything only to find out they were selling coconuts. And they didn’t approach each cabana, it was weird. Overall, hotel infrastructure and design 10/10 service and staff 2/10 amenities 4/10

Mirella and Irvin were the best made our vacation the best it could be! We love them so much! Our trip wouldn’t have been what it was without them!!

Excellent service, great staff and our Concierge Angela help us to make reservations and enjoy our vacations at the Resort

We had a great experience from check-in through check-out. The staff was cordial and very professional. The food was excellent at several of the restaurants. I also had the chance to meet the management team, and it’s clear they uphold high quality standards for every guest. I’m very pleased with our stay and will definitely recommend this resort to friends and family.