Paradisus Palma Real Golf & Spa Resort

I contacted the resort ahead of time after hearing concerns about service and difficulty getting restaurant reservations. I was seriously considering canceling and booking elsewhere, but I was assured that everything would be taken care of for both our group and our in-laws. Unfortunately, that was not the case. Reservations were made for us but not for our in-laws, and by the time we realized this, nothing else was available. As a result, we weren’t able to use the reservations at all, which was extremely frustrating and disappointing. We also had a concierge assigned to us, but despite multiple requests, not a single one was followed through on. This added to the overall lack of service we experienced throughout our stay. We even booked a spa service at check-in, but when we arrived for our appointment, there was no record of our reservation. That was another frustrating example of the lack of organization and communication. For the amount we spent, the experience was nowhere near worth it. In addition to the reservation issues, the service overall was very poor, and the food at the buffet was especially disappointing. The only highlight of our trip was the beach experience, which was excellent. If it weren’t for that, the trip would have been a complete disappointment.

What an amazing experience! The resort is BEAUTIFUL, but the staff is what really makes this place. From Dana, Pollito, and Henry in activities, to Victor, Luis, Dilania, Luisa, Jorge, Jonathan, and Jayson at the bar, Alan our concierge, to everyone at the restaurants, all of housekeeping, spa workers, reception, every staff member we encountered was truly the best. The rooms are spacious and gorgeous, the facilities are great, but again, the staff here are all angels. 10/10 experience and we will definitely be returning!!

We absolutely loved our stay at Paradisus Palma Real. From the very moment we set foot on the property we were well attended to and so impressed by the grounds and hotel aesthetic. We booked on the Reserve side which meant we had a separate reception where we were welcomed with a glass of bubbly, as well as a small buffet for if you’re feeling peckish. We were able to access all the hotel facilities whilst we waited for our room, including the restaurants etc. I would definitely recommend booking the Reserve side if you are an Adults Only party. The pools and beach area was fabulous, as well as access to Santé (adults only restaurant). However, in general the hotel did not feel overcrowded or too “childish” though there were families. And though it felt exclusive, it did not feel exclusionary which I personally liked. The on the beach location was incredible, I would not want to go without it, the beach itself is gorgeous and well maintained, with plenty of sun loungers and beds. The food at the hotel in general was of a decent standard, I particularly liked the buffet and à la carte at Santé, as well as Flora. Overall nothing to scream home about but decent enough with decent quality. We also took full advantage of the Nespresso spot and the cafeteria upstairs. Another nice touch was a bbq by the Reserve pools during the day, with freshly grilled meat and even lobster! They would also have live musical entertainment. I was in love with their piña colada slushies and had plenty of those by the hand of Gilberto at the beach bar. In general they are quick with the beverage service which is great. One small note is the bars could be open a little later on the beach/by the pools. The entertainment options at the hotel were very varied and unique! Our favourites were the Aerial yoga and the bike ride around the Melia grounds, genuinely loved both! I wish the aerial class could be a bit longer. We also enjoyed the Pole class. Sadly we didn’t get a chance to try the coconut oil making or the coffee making but I know those would be so fun, particularly due to the staff facilitating. We also missed the catamaran tour - they need to do it more often! The nightly entertainment was also cute and fun, it got everyone engaged and dancing. In general there’s a lot of dancing a good vibes throughout the day/evening which we loved. There are so many to name but the staff do an amazing job at keeping good vibes and friendliness throughout the resort, big gracias to Fernando, Johan, Carlos and the rest of the entertainment team, including the boys in blue! In general the rooms were a very good size and very clean from the start, they have all the amenities you would need. They do a turndown service which was a nice touch. The beds are relatively comfortable and other than hearing the occasional other guest, we felt like it was quiet at night. We did find that the daily cleaning could be more thorough however, it seemed they would dispose of the bins and then do a quick sweep of the place. We understand the cleaning staff work very hard and have a lot of rooms to clean, but a slightly more thorough clean would’ve been appreciated where possible. The general resort however is spotless and smells lovely as soon as you arrive (this includes the pools/beach/restaurants). You can tell they work very hard to maintain it. We were introduced to our Concierge Eriol at check in, he was very friendly from the start, gave us a tour of the hotel and Reserve area. He gave us his number so we could WhatsApp him with any questions, and quickly asked us to tell him which restaurants we would like to book for the evenings we were there. He also sent us a list of the daily activities going on in the hotel which was very helpful and was always on hand to answer any doubts. Additionally he surprised us with a bottle of wine during our stay to our room. The hotel provide a courtesy room for guests who are leaving on the final day post check out but this was fully booked when we needed it. However, Eriol was able to book us individual courtesy rooms in the spa instead which was extremely helpful. He’s a great concierge, thank you Eriol! As said, our overall stay was amazing, we did not want to leave! It is a very well set up resort, with great attention to detail, very clean, stunning location with very friendly and helpful staff. Considering the price compared to others, it was definitely worth it. Our own paradise in the paradise that is DR. Thank you again! P.s. for those complaining about staff not speaking English, you’re in a Spanish speaking country and I guarantee they are trying their best - get over yourselves!

Very satisfied with the staff and the front desk couldn't ask for more. The restaurant were amazing and the servers. Food was amazing.

Really nice resort. Beach is excellent. We stayed in Reserve. This is a must to get dinner reservations