Paradisus Palma Real Golf & Spa Resort

This was one of the most disappointing family vacations we have ever taken. We stayed at Paradisus Palma Real for 7 days and expected a luxury all-inclusive experience, but the resort did not live up to the price we paid. My son became sick on the second day of our trip and was sick for about 3 days. On our last day, both my daughter and I also became sick, which completely ruined the end of our vacation. Mostly caused by the food they offered, but having multiple family members become ill during the trip was extremely frustrating. The buffet food was almost the same every day, with very little variety. We were especially disappointed that seafood such as lobster and crab cost extra, even at a resort that advertises itself as a luxury all-inclusive destination. Getting transportation around the resort was another major problem. Asking for a ride to activities often felt like you were asking the drivers to take an eight-hour trip instead of a short ride. Long waits and an unwilling attitude made getting around the resort stressful. The night staff at the front desk were some of the least helpful employees we encountered. Several interactions felt rude and unprofessional, which made it difficult to get assistance when we needed it. Restaurant reservations were also frustrating, with some restaurants unavailable or fully booked. Combined with the transportation issues, repetitive food, poor service, and our family getting sick during the trip, this vacation fell far below our expectations. For the amount of money we spent, we expected much better service, food, and overall experience. We left feeling disappointed and would not return.

The resort is beautiful, nicely laid out, with modern décor and well-maintained facilities. The room smelled moldy despite the A/C running constantly, possibly due to the year-round humidity. The check-in process was slow, and the reception hall was not air-conditioned.

Made it to this resort by the grace of God! Our driver with Otium tours was driving like a bat out of hell! When we got to the resort, I mean the views are absolutely breathtaking. We got to our room that faced one of the pools. It was nice. We laid down and immediately felt the hard mattresses and flat pillows. We turned on the TV to find only 3 stations in English. No worries figured it was a smart TV and could cast streaming platforms. Wrong! We tried calling concierge only to find out you need to download WhatsApp to communicate with hotel staff. We text twice to receive face towels and after 20 minutes my mom had to go down to the lobby to request. They claimed the worker should’ve been there to drop it off. We explained they never showed up. Went to lunch box (buffet style for breakfast, lunch, and dinner) service was inconsistent. The staff genuinely looked like they did not want to be there, never greeted with smiles. The food was mediocre (who likes runny scrambled eggs, if you do then you’ll have a ball). The main pool was amazing and had plenty of cabanas to lounge on. I would say the male workers made it a bit creepy. Some would approach you and not really say anything only to find out they were selling coconuts. And they didn’t approach each cabana, it was weird. Overall, hotel infrastructure and design 10/10 service and staff 2/10 amenities 4/10

Mirella and Irvin were the best made our vacation the best it could be! We love them so much! Our trip wouldn’t have been what it was without them!!

Excellent service, great staff and our Concierge Angela help us to make reservations and enjoy our vacations at the Resort