Paradisus Palma Real Golf & Spa Resort

We came to celebrate my father’s 80th birthday and unfortunately left feeling let down at nearly every turn. The resort credit coupons included with our package are misleading — you can’t actually use them without spending significantly more, which is never disclosed at booking. When we tried to apply them at the Italian restaurant, staff couldn’t process them on the spot. A team member named Jonathan promised to have the credits applied to our room the next morning. They weren’t, and we spent 20 minutes at the front desk being questioned about it before anyone helped us. The wristband tiering system creates a very transactional, unwelcoming atmosphere, and the constant emphasis on tipping added to the stress of what was supposed to be a relaxing family celebration. The in-room phones didn’t work at all, meaning every request required a trip to the lobby. Most disappointing of all — despite making it known this was a milestone birthday, nothing was done to acknowledge my father’s 80th. Not even a small gesture. We’re unlikely to return to a Meliá property. I hope management takes this feedback seriously.

Rafael was the best beach attendant we’ve had! He took such great care of us the entire time!

Our experience was amazing, since we arrived to the Resort till we check-out, we appreciate all the great customer service we received from all the personal special from Guillermo, the concierge, He's help was extremely professional at all the time, we received excellent service, food was great, activities was extreme, Bar at the pool the best, the bartender Arisleida Wow the best, it was one of our best vacation.

Stayed May 20-27, 2026. Check-in: Was quick and easy. Don't know if they have welcome drinks but we did not get one. As soon as we turned from check-in we were stopped by someone who said he would take us to our room and show us around. We walked down the lobby stairs to ground floor. First place we stopped at was The Winery. He said we did not have access to that but would give us a pass to go. Ok great. Showed us the other restaurants and buffet. Very easy layout. Outside the buffet is signup desk for dinners. We were able to book 4 nights and could return the next night to book another. He continued to walk us around all while telling us he wanted us to come to a meeting. After 3 or 4 times of him saying this I said thank you but we are not interested in timeshare. He said no, no it's not timeshare, it's about the Melia brand. We didn't acknowledge it one way or the other. He was so busy pushing whatever he was trying to push he brought us alllllll the way to the other end of the resort to the wrong bldg. We were supposed to be in the Adults only section. It was hot and we were not impressed. Along the way we told him we were there for our son's 25th bday. He noted it and said he would send a cake. He Asked our son what he liked to drink, noted that. Long story short, he did not send a cake or rum on my son's bday or a pass to The Winery. I guess he was not happy we said no to his meeting. Heard from him once more and never again. Very unprofessional to offer the pass and say he would have a cake and rum and then not do it. Restaurants: All restaurants we found were very good. Food was tasty, nice selections. We went to the steakhouse twice and ordered all different items and it was all delish. Buffet: The breakfast and lunch buffets have a big and varied selection. The problem is with the food temperature. Hot food was lukewarm at best, every day. This could potentially be a health hazard so I hope management takes note if they read this. One big issue I had was with the cats that are allowed to roam free in and around the buffet. One cat looks very sickly. Another thing is that a guest brought in her dog, carrying him, while getting food. I did tell two of the ladies at the sign in desk who were shocked and one immediately went looking for her and the dog but unfortunately didn't find her. The dog owner did come out later holding her dog and plate of food and sat down to eat. Not one employee asked her to take the dog out. On another note, I'd like to thank Yamira (I hope I got that right) and her coworkers who were so kind to have a cake and champagne and sang Happy Birthday for my son at his birthday breakfast. It was just a wonderful gesture. Thank you ladies so much!! 💛 Entertainment: This is where the resort loses points unfortunately. It's just lackluster. They have a great space there at the plaza or upstairs in the lobby to have dancing for the guests. instead everyone just sits and listens to the repetitive music that seems to mostly be prerecorded and replayed. We took the trolley over to the casino in the Melia Caribe and the place was alive with music, shows, people dancing and socializing. It was amazing. Beach: Beautiful. There was seaweed this week but it was cleaned up every morning. One day was perfect with zero seaweed. There are sooooo many loungers and palapas and that's appreciated. Beach service lacked most days with no one working but it wasn't a big deal as it was quick to get our own. I will mention, we found long rusty nails in the sand one day.. 4 of them, maybe 3 inches long. We brought them to the attention of security and the lifeguard. Stay alert. Room: We had a nice two bed room in the Adult section. It was a ground floor room facing the garden and pool. Overall, we had a really nice relaxing week celebrating our son's birthday.

Needs improvment in the service department. Also the rooms are starting to show lack of maintenance.