Paradisus Palma Real Golf & Spa Resort

Just got back from 5 nights at Paradisus Palma Real Golf & Spa in Punta Cana and wanted to share my honest thoughts. The resort is beautiful—clean, well-maintained, and the grounds look fantastic. We stayed in the Reserve section, and our room had a great view with a really comfortable bed. The hybrid cabana-style huts on the beach there are excellent. The pools were also very good. Housekeeping was outstanding. The rooms were cleaned with genuine care every day, complete with nightly turndown service. The concierge, Christian, was fantastic—he introduced us to the hydrotherapy at Zel Spa, booked our massages and all dinner reservations, and kept us updated on resort activities. We also really liked the restaurant manager, Hector. He’s a friendly young guy from Spain doing his hospitality management internship there until September. We had some nice conversations with him and he even gave us recommendations for northern Spain for our next trip. Food was definitely the weakest part for us. Flora was pretty bad, Santi was gross, Tokimeku Hibachi didn’t work, and Blue Agave was just average. Mina had some winners—the picanha and fried artichoke were good—but the strip steak was disappointing. Breakfast and lunch at Santi and the main buffet were mediocre overall, though the fruit was solid and the coffee was excellent. Snacks between meals were basically nonexistent, and room service was rough (we waited two hours and called three times just for ice before giving up). The Nespresso gelato was one of the few treats. Our favorite waiter was Gustavo at Santi for breakfast and lunch—super friendly, prompt service, and he makes the best iced coffee I’ve ever had. A couple of notes: If you don’t speak Spanish, you might run into some language barriers with staff. Also, don’t make my mistake and fall asleep on the balcony—my wife counted over 70 mosquito bites on my legs and feet the next morning. Overall, the resort is gorgeous and everything else was solid, but the food is a big part of the experience and it fell short for us. Not sure if we’d return, but it was still a nice trip.

Amazing place with amazing staff! Fast staff take care of you and make sure you are comfortable and fun! Carlos from the entertainment staff, Roovel from bar staff, and Ramone from beach service staff are just a few names of many who took great care and made fond memories with! Would 10/10 recommend and would come back. Rooms5.0Service5.0Location5.0

We had an enjoyable time staying at the Reserve at Paradisus Palma Real. Visited with my partner, sister and mother, and thought it was a strong choice for us. Pros included nicely renovated room, beachfront property, nice restaurants / restaurant selection, good drinks, and ample pool/beach seating. We enjoyed the evening entertainment that took place every night in the lobby area or the main patio. While not the best all inclusive out there, giving it five stars because it provided a lot of value for the price. Cons included somewhat inattentive service at times (waiters were slower / less friendly than at other Paradisus properties). Restaurants were not open every day and reservations proved tricky to book. On whether to book the reserve, would say the main benefit was having access to the cabanas on the beach. Those were very comfortable and had bar service. Unless you really appreciate that, probably not worth the price difference as the pools are comparable, the rooms similar, and the concierge was useless at best--while well intentioned, Kelvin seemed unable to promptly make restaurant reservations, get the minibar stocked, get the room cleaned at specific times, etc. He was very good at saying yes but didn't seem to have the authority to get anything done. On a final note, "buyer beware" against the Circle / Club Melia time share. My parents bought it 10+ years ago and today has zero value. They sell you a long list of benefits but they're difficult to use, steeply devalue over time, and in hindsight was 100% not worth it. Laura at Circle was also rude and unhelpful--laying out supposed benefits that proved to be false. Would strongly, strongly advise against the program.

Melqui at blue agave was very kind and accommodating. Great food and recommendations!

Had a great time with my family eating at Blue Agave. Melqui took great care of us! Great server, very nice and attentive.