Paradisus Palma Real Golf & Spa Resort

Excellent experience. Nice rooms and service in general.

The staff for the most part is lazy, rude, not helpful, poor communication. We were waiting to be picked up for an excursion at the front of the hotel and one of the staff members told us we have to be at a different location to get picked up. The van to pick us up was a no show, we called the vendor and they informed us that we should have stayed at the front lobby and the staff brought us to the wrong place. We almost missed out on our excursion. A lot of the tables were missing glasses, spoons and forks. Service was very inconsistent. The person servicing the pool by our room was never there. The drinks were terrible and had a medicine after taste, the sheets were itchy, very few people spoke English, no exchange for USD (the ppl at the airport said the hotel would have), the music OMG terrible. Mostly old school bachata. If you are looking to be ignored, confused and to just sleep most of the day go there. If you are looking for a good time with great and friendly staff go somewhere else.

Excellent service, everything was as good as i imagine

Met all of our expectations and more. Came with the family to relax and left very impressed. Our kid had a blast; they really enjoyed the swim-up pool, the kidsdom, AquaZone, fun republic, and most importantly the food. The food was great as well for us adults. This is one resort we might return to. The place was pristine daily. Our buffet server Yefreisy was excellent - welcoming us everyday. I’m so happy I chose this place for my partner’s birthday.

Amazing service. Incredible staff Jimbert and Maria