Paradisus Palma Real Golf & Spa Resort

The hotel had several issues that were not addressed properly. No hot water for 4 out of the 5 day stay. We called about this issue several times and the front desk/technician were not able to fix and did not provide any kinda of resolution. Mold in the toothbrushes the hotel provided. Really bad service at the hotel with several example (no one to give utensils, no one to take our order in dine in restaurants, no one to provide drinks, all the tables being dirty, dirty plates and cracked glasses, etc.). Food was subpar including the dine in restaurants. This is not a 5 star hotel

The hotel is lovely, the beach was great. Food was good but make sure to make reservations as far ahead of time as possible for availability. There were fun daytime activities (yoga, pilates, dancing, hat making, Dominican doll painting, etc). Nighttime entertainment was mediocre (mostly music and dance shows- one night had a circus-like performance)- seating is not great for watching the shows and quality of the performances were just ok. The biggest negative I had is that I paid for the Kana Beach Club Experience, that was supposed to include reserved Bali Beds and food and beverage service. However, no one at the hotel was ever able to help me use this service I paid for. There was never anyone at the kiosk where they told me to check in for the service and find out what day I could use the service (apparently I wouldn't get to choose for myself). I spoke with the concierge and the front desk a few times during my stay and was not able to make any progress in using this service. Everyone was very kind and seemed like they wanted to help, but never did actually help. In the end, it was not a big deal and I thoroughly enjoyed my stay. But I would like a refund of the money I spent on a service I did not receive. I was told by the concierge and again at check-out that I would be refunded but have not heard back. Pro-tip: Bring an insulated water bottle!!! You can get it filled with ice once or twice a day and keep cold water on hand all day.

I celebrated my 50th birthday there and it was they went above and beyond to make my birthday the most amazing birthday ever and memorable. Antonia one of the waitresses did an amazing surprise at the beach with the other five coworkers that made me feel like never before. I highly recommend this resort and any other Malias hotels.

Luis was awesome! Very attentive and friendly, great service!!

We wanted to celebrate my 70th birthday on the beach with an ocean front room with my immediate family.