Paradisus Palma Real Golf & Spa Resort in Punta Cana, Dominican Republic
The Paradisus Palma Real is located on the beachfront of the idyllic Bavaro Beach, one of the most beautiful beaches in the world, in Punta Cana (Dominican Republic). The natural beauty of the setting, the stunning tropical gardens, a climate of eternal summer all year round unite with a passion for service in this luxurious hotel to allow Paradisus Palma Real to offer guests the most magical moments and unforgettable experiences.
Paradisus Palma Real is a deluxe luxury all inclusive hotel in Punta Cana providing a YHI Wellness Center, Royal Service, fine dining, 3 pools, casino and other services. The Paradisus Palma Real is a luxurious all inclusive resort, ideal for couples and adults travelers. In each and every one of the guestrooms even the smallest details have been carefully designed to offer a personalized experience and guarantee your full satisfaction.
For adult guests over 18 years of age, select the luxurious Royal Service Exclusive VIP section and enjoy superior comfort and extra privacy to create a unique vacation experience.
Location of Paradisus Palma Real Golf & Spa Resort
Playa de Bavaro, Punta Cana, Dominican Republic
Nearest Airport: PUJ
Amenities for Paradisus Palma Real Golf & Spa Resort
- General Information
- 554 Suites
- 24-Hour Room Service
- On-Site Amenities
- Spa on Property
- Spa Services
- Fitness Center
- Tennis Courts
- Outdoor Pools
- In-Room Amenities
- Air Conditioning
- In-Room Safes
- Flat-Screen Televisions
- Complimentary WiFi
- Wine Tasting
- Scuba Diving
- Beach Volleyball
- Paddle Tennis
- Art Classes
- Horseback Riding
- Dance Lessons
- Teen Activities
- Children's Programs
- All Inclusive
- Spa & Wellness
Reviews for Paradisus Palma Real Golf & Spa Resort
This was our second time in Punta Cana. The year before we stayed at Melia Level and since the experience was so wonderful, we tried this one because rooms were closer to the beach. I rated TERRIBLE since the scam of the people working at Melia Club. To sale you the membership, these people will come up with any type of lies, from free weeks on any "Melia resort" (then it will be only RCI properties which are terribles) to promise big discounts in Melia hotels if you become a member. Because we travel a lot in Europe, we thought that was a good idea but there is no a such discount. Expedia gives you a considerable better price. Their A1plus customer service like reward points is another lie. it has been more than 6 months and messages rewards and stay still do not reflect on our account. Victor and Jorge from Melia Club are the worse, they lied you and then never answer calls or emails, their supervisor even bother to contact us after repeated complaints. The resort is good, our rooms were confortable and clean, housekeeping did response to all our requests. The staff was super friendly and professional except the front desk which was rude and distance. The personnel at the buffet was incredible. Specialist restaurants were ok, although the food was not big deal. Hence the staff and the resort were OK, I don't think so to go come.
luckyd2003 - Surfside, Florida
First time to DR and Paradisus Palma Real. Previous stays at other Melia properties were very good, so felt comfortable about selecting Paradisus for our family vacation. Also, first time going to an all-inclusive resort for a family vacation. With all kids in college and on spring break, wanted a resort that would allow them to eat and drink what they want, when the wanted. We booked three rooms - a one bedroom and two junior suites, one of which connected to the one bedroom. The resort property is kept quite beautiful with numerous landscapers pruning and cleaning. The rooms are generous in size, although some rooms could use updating. Also, water pressure seems to be an issue as it took one hour to fill the jacuzzi bathtub. When we checked in, receptionist offered an upgrade to enhance our vacation experience for a fee of $70 per person per day. We were advised that the upgrade allowed us full access to the Reserve Restaurants, bars, and facilities, top shelf alcohol, private beach access, and a concierge to arrange for our dinner and activity reservations. I fell for it - what a mistake!!!! Concierge annoyed me to no end. After a 7 minute scurry tour, my concierge tells me the first reservation he wants to make for me is to speak to someone about Melia's VIP vacations. Told him I wasn't interested but he pestered me for the next three days about scheduling a meeting. My wife and I told him the various restaurants we wanted reservations to, along with time frame for our reservations. Everyday was a new adventure in excuses and directing me to another restaurant instead of the one we requested. We were constantly advised to be on time as the resort was very busy, yet when we showed up for our reservation, half the tables were empty. 7PM reservation requests invariable became 8:30 or 9PM reservations - it seems as if the concierge was trying to get us to give up and go eat at the buffet. Asked for top shelf vodka at the Fuego Bar, and the bar by the Sushi Restaurant only to be told that I would have to pay extra for top-shelf. Incredible since all other bars provided top shelf vodka when asked. When I asked why I needed to pay extra after paying for the upgrade, but apparently the upgrade only works at some (NOT ALL) bars. Lastly, concierge raved about going to their top restaurant - Passion, which you have to pay a $70 per person supplement. I told him I would only consider it if I could use some of the numerous useless resort credits I received upon check-in. He assured me that they could be used, but I needed to meet with him and the Passion restaurant rep to make the reservation. The young restaurant rep was beyond arrogant. I understood the concierge had already discussed my reservations request, apparently not. I told the lady that I was interested in making two reservations so I could use the two resort credit I had received. Rolling her eyes, she tells me I could not use the credits, and gave numerous nonsensical reasons why I needed to pay full price. I got up and simply walked away. If the restaurant rep worked for me I would have fired her on the spot. I received $3000 in resort credits when I checked in - don't bother to try and use them. For example - wine credits are only good for bottles over $100. Mediocre wine retailing for $24 in the US are available for sale at Paradisus for $135. I'm use to 100 - 300% mark-up in restaurants, but not 400 - 500% from a wine shop. Casino Credits - you can only use 1 a day - I was there for a week and they gave me 20 of them. Spa credit, room upgrade - every attempt to use was met with reasons why I could not. Maid staff came daily to clean, yet rarely left sufficient fresh towels, and never any wash towels. We had to find someone everyday and ask for them. Do not disturb signs apparently don't apply to maid staff since they simply knocked once and walked-in. Aside from grounds keepers, there are simply not enough staff to provide proper customer service to guests. Unless you like to eat breakfast at 6AM when on vacation, hard to find a table most mornings in the buffet as limited wait staff struggle to clean tables and set for next guests. On two occasions during the week was told there was a backlog delay, and it would take up to an hour for a simple hamburger to be prepared from time we ordered. Considering how much was spent, including the upgrade and terrible service, I simply don't see value for the money spent. However, if you decided to go to Paradisus, look for Rosa who is incredibly hard working and polite bartender - the star of the week. When the resort ran out of tonic water on our second day, with no new shipments expected for a week, she was kind enough to bring some from home so my wife could enjoy a proper gin & tonic!!!!!
Lbsevp - New York City, New York
Beautiful resort on a beautiful beach.Rooms were clean. Beautiful landscaping and gardens. Excellent service from Nathaniel Fernandez while on the beach and at the pool! Always friendly with a smile and fast with the drinks!
I don't have a lot to say, because I think there were very clear highlights, but there was also some pretty strong low points. Overall the low points was the food and the beach tourist trap hounds. Unless you paid to eat a premium meal by a former Michelin Star chef, you are going to get a very sub standard of food. The beaches are crawling with these people who will offer anything from parasailing to narcotics. That was a considerable put off when all you want to do was wade in the beautiful warm waters. High points were the pools, bars and the butler service. We had a guy name Fermin and this guy went 10 times above the call of duty to take care of us within his ability. I will always remember the very nice setup he would always have ready for us at the end of the day and how he hustled everywhere to get whatever was needed to help my disabled wife. You can check it out and it may be a decent experience, but I would strongly suggest you check all options out if you're going to visit. What you may get out of it, maybe considerably different from us!
We went to DR for first time and took a long time deciding where to stay. We went through Delta Vacations. We enjoyed our family time and the beauty around us but would not return to this property. We have been to other places with far superior service and room quality. After a couple of days we reset service expectations (lowered) and did not let it spoil our time. When you spend this much for an all inclusive family vacation a certain level of service is not an unreasonable expectation. The grounds of the resort, beach, pool, public areas are gorgeous! Room was in need of maintenance. Just old, lumpy pillows, worn robes, cracks, fussy toilet etc. One bedroom: "fully stocked" kitchen??? Completely empty not so much as a spoon. Fully stocked minibar???? We had water, juice, a few beers and a few sodas. Only day we got any snacks was when in room when person stocking arrived. By the way they still came in when do not disturb sign was on the door. Things to know * get to beach/pool by 6-7 if you want to claim a hut or chairs with any shade * no food service to beach or pool * towels "out" by noon one day, 3:30 another, always by 5. M-F towel girl scowled at you when asking for towels * at least some of the sales people on beach also work for the company selling excursions on resort property. Parasailing for 2 costs between $65 and 95 depending on who you speak to * dinner reservation system is a joke. Make you stress over getting into restaurants and when you do they are 1/2 empty? * took 4 calls to get more towels in room Staff in main buffet really hustled, it did not mean you got what you needed or a friendly hello by many but they did work hard. We had children with us so "royal service" was not an option. We managed to hold our ground and skip the timeshare presentation. If you are accustomed to poolside dining, friendly staff who are not trying to sell you anything and a guest focused resort you may want to go elsewhere.
easthamcapecod - Minneapolis, Minnesota