Paradisus Palma Real Golf & Spa Resort

This is the second time in the Paradisus Palma Real the hotel in general is very good, clean, nice rooms and great ambience. We had the riyal service where you have a personal butler which was useful as he helped to make reservations in the various restaurants. We tried the Japanese and the steakhouse both where ok but as a rule if you are foodie you will always be disappointed in an all inclusive. Pool area is huge and plenty of activities recommended and will come back as this probably is the best or second best all inclusive in Punta Cana.

Our butler Argensis made all our reservations and did everything we asked him to do. He surprised us one day when he had the jacuzzi ready for us with a bottle on wine and rose petals and candles. Nice touch. Wanda made the best rum drinks. Pedro was absolutely the best. Everyday he went above and beyond to make sure we had a bali bed by the pool and on the beach. Every morning he greeted us with his great personality. He made us feel very comfortable and very welcomed. We considered him our little angel. He is the best. A big Thank you to Miguel for chaning our dinner reservations at the last minute for us.

We just got back from a week in Punta Cana. This resort is beautiful! For the most part the staff were all very friendly. Our butler, Fermin Mota was amazing!!! Each night he would leave us trays of fruit, cheese or chocolate covered strawberries. He even did a great job one night for a special request. He left rose petals on the floor, drew a bubble bath with rose petals and wine. It was a perfect ending to a great day!! I would definatly recommend this resort to any of our family or friends!!

So to make a very long story short, we accidentally booked The Reserve at Paradisus PUNTA CANA (not this resort, where all of our friends were staying). The Palma Real staff worked with us so hard to get us into their hotel even though the management is not the same and they had no rooms available. They let us stay in our friends room the first night, then they found us our own room the next day because of a no-show. Since the other hotel could not offer a refund, our stay at Palma Real should have cost us several thousand dollars but Glenys Martinez at the front desk made calls and somehow transferred the reservation FOR FREE. On top of all this the resort was amazing, much better than other resorts we have stayed at. The rooms are apartment size. Absolutely recommend.

We just got back from the DR and as someone who is spoiled in travel, this resort is really incredible. We stayed in "The Reserves" and had a beautiful balcony view of the beach and ocean. We had our own dining and pool areas though we could enjoy all. The food was excellent especially for an all inclusive and the people that are employed there are very special and professional. To point out that our butler, Francis Newton, was wonderful is an understatement! He excels in service, accommodating our requests, and is expedient above and beyond anything we anticipated. Our reservations for dinner, room requests, and questions were always met with gracious, courteousness, and of course, his smile! He surprised us with a pre-drawn bubble bath upon two occasions and also left small afternoon fruit plate for each of us. They were amazing as we had just gotten back from an excursion. Above and beyond service! He is a very astute service member, He is anticipatory in meeting needs, wants, and requests. We had real AC issues and he stayed on it until resolved to our satisfaction. Our daily maid service left something to be desired but, this was addressed and resolved by Francis. He is a truly outstanding member of your team and I wish he was with us! We had an outstanding time at the Reserve and encompassing resort and were always met with warmth and smiles.......outstanding destination.