Paradisus Palma Real Golf & Spa Resort

Great service, clean, good vibes

Sarah gave us a sangria that was delicious. She brought it to our table with a smile, and it went well with our lunch.

Great time! We will be back next year🙂

Our stay was enjoyable. Overall, we had a wonderful experience, and the resort location and staff was amazing. A very special thank you to our concierge ~Eriol Alix , truly made our stay exceptional for first week. He always responded very quickly whenever we texted him, took great care of us. He followed up on every request, made sure everything was taken care of, and checked that everything was perfect throughout our stay.

CURRENTLY AT THE RESORT — MANAGEMENT, PLEASE ADDRESS THIS IMMEDIATELY I am writing this review while I am still a guest at the resort, after midnight, because I have been unable to get anyone to resolve a basic issue in our room. Our air conditioning is not working. I have contacted the resort FIVE times about this. Each time, I have been told that someone is coming. I even physically went to the front desk and was assured that someone would be sent to our room. No one has come. It is now after midnight, and my two young children have finally fallen asleep sweating in a hot room. To make this even more upsetting, TODAY IS THEIR BIRTHDAY. We came here to celebrate them, and instead they are likely going to start their birthday exhausted because the hotel has failed for hours to address a nonfunctioning A/C despite five requests for help. This is completely unacceptable for a resort at this price point. Unfortunately, the room itself was disappointing from the moment we arrived. There are stains on the carpet, and the room has a damp, musty smell as though it desperately needs a dehumidifier. It does not feel clean or well maintained. There is also a major issue with dining for arriving guests. We arrived in the evening and were told we could not make restaurant reservations until the following morning, leaving the buffet as essentially our only option. The buffet experience was terrible—the food was cold and the quality was extremely disappointing. I am not someone who expects perfection. I expect problems to occasionally happen at hotels. What matters is how a resort responds when there is a problem. Five requests, a personal visit to the front desk, repeated promises that someone is coming, and still leaving a family with young children in a hot room after midnight is not acceptable customer service. I am asking resort management to contact me and make this right immediately while we are still here. I do not want an apology after we leave. I want the resort to address the room and A/C situation now and give my children the birthday experience we came here for. At this point, this has been an extremely disappointing start to our stay, and unless management intervenes, I cannot imagine returning or recommending this resort. I will also be documenting our experience on the other major travel and review platforms.