Paradisus Palma Real Golf & Spa Resort

I had a very disappointing experience at this hotel. The biggest issue was the lack of help from the staff when it came to a refund for an incorrect/undeserved charge. Despite explaining the situation multiple times, the staff was unhelpful, dismissive, and showed no interest in resolving the problem. This really ruined my experience. Now I am filing a case with the PayPal to resolve the issue. Customer service was extremely poor, and I felt ignored rather than supported. For a hotel, this level of service is unacceptable. I would not recommend staying here, especially if you expect fair treatment or assistance when issues arise. Also, I visited multiple times over the last couple of years and I noticed that Food and Room service quality have gone down so much. Please Skip this HOTEL if you want a nice vacation.

Excellent service from staff and fun filled activities the service was top notch being our first vacation spot

Me and my wife had a wonderful time in punta Cana at the pardisu Palma real resort the service was outstanding our concierge Gustavo the staff at the beach Rafael Martin and Gilberto were top notch

We are staying at Paradisus Palma Real for our honeymoon and birthday celebration, and even before our arrival the service has been outstanding. I would like to especially thank Liyary Reynoso, E-Concierge, for the kindness, patience, and excellent communication. Liyary helped us with honeymoon and birthday arrangements and made the entire process very easy and stress-free. The attention to detail and warm approach truly made us feel welcome and valued. This level of care and professionalism means so much to us and has made us even more excited for our stay. Thank you, Liyary, for going above and beyond. We truly appreciate the wonderful service and support. Highly recommend this resort and the amazing team behind it.

Alam was a great help with our needs and when there was a issue he resolved it