Paradisus Palma Real Golf & Spa Resort

Cesar and Ivelicce were our servers at lunch and they were fabulous. They were fun and very attentive. The food was great too!

The hotel was beautiful and everyone was very kind and accommodating. The kidsdom kids club was great. The teachers were very sweet and empathetic and my daughter loved it and never wanted to leave! She rated it as infinity out of ten!

This all inclusive does not tell you that they only offer one place to eat for breakfast and lunch daily and it is the same food everyday. Also, for dinner you must make reservations which are made for two nights at a time. We knew when arriving we would not get a dinner reservation. The next morning we attempted to but they were sold out of all the restaurants. Some only took a max of 34 people for the entire evening. We ended up getting staff to book us at Flora, which is an adults only restaurant for us and our 3 children. We arrived and there were only 2 families there in the entire restaurant but they were “sold out.” They do not offer enough restaurants for how many guests they take, and they know this. Customer service was beyond terrible. We attempted to purchase sunscreen at the gift shop, and were told they did not have change to break a bill and told us we had to go to customer service. I advised the staff that this was their job and they needed to get change in order to operate their business. The room was decent. Housekeeping comes really late in the day. Our patio table was cracked. Maintenance was terrible. I would Save yourself the headache and go elsewhere.

Not the first time here , the place in really good and Christopher was amazing in taking care of the dinner reservations and room amenities. The best .

The service was so bad it overshadowed the beauty of the place. It was clean and the food was terrible. It was cheap but the service was terrible.