Paradisus Palma Real Golf & Spa Resort

Overall our stay was Excellent! Staff was incredible! Everyone was very kind and attentive. The grounds were very clean. The greenery was breathtaking. The room was spacious and the beds and pillows were very comfortable. The pools were clean. Bars were easy to get to and quick to serve. We had a wonderful time learning to dance. Most of the food was amazing, well seasoned. Favorites were the lunch buffet, Blue Agave (Mexican dinner) and Mascalzone (Italian dinner). Evening entertainment was fun. Spa services were very relaxing and thorough. Would have loved a steam room and hydrotherapy, but again staff was top notch. Golf was very reasonable in price (50% off). Course was in great shape, beautifully maintained. Staff there was fantastic too. We’d love to return and highly recommend.

This was one of the most disappointing family vacations we have ever taken. We stayed at Paradisus Palma Real for 7 days and expected a luxury all-inclusive experience, but the resort did not live up to the price we paid. My son became sick on the second day of our trip and was sick for about 3 days. On our last day, both my daughter and I also became sick, which completely ruined the end of our vacation. Mostly caused by the food they offered, but having multiple family members become ill during the trip was extremely frustrating. The buffet food was almost the same every day, with very little variety. We were especially disappointed that seafood such as lobster and crab cost extra, even at a resort that advertises itself as a luxury all-inclusive destination. Getting transportation around the resort was another major problem. Asking for a ride to activities often felt like you were asking the drivers to take an eight-hour trip instead of a short ride. Long waits and an unwilling attitude made getting around the resort stressful. The night staff at the front desk were some of the least helpful employees we encountered. Several interactions felt rude and unprofessional, which made it difficult to get assistance when we needed it. Restaurant reservations were also frustrating, with some restaurants unavailable or fully booked. Combined with the transportation issues, repetitive food, poor service, and our family getting sick during the trip, this vacation fell far below our expectations. For the amount of money we spent, we expected much better service, food, and overall experience. We left feeling disappointed and would not return.

My wife and I went here on our 30th wedding anniversary. We have been here a few times over the years because we are members. There have been recent renovations to the resort and it is looking wonderful. Our concierge, Juan Castillo, took very good care of us. He was very attentive to our needs. He made our anniversary dinner special by speaking to the staff at the restaurant, The Winery and making sure we were happy and well taken care of. They even gave us a nice cake. Thank you Juan. He made reservations at restaurants for us for dinners of which our two favorites were Blue Agave mexican and Tokimeku hibachi. All around he was very helpful. We were at the Reserve beach which was nice and private. Raphael took care of us and was very attentive in getting us drinks. Kudos to Raphael. The resort is large and very well maintained. Everyone is friendly and always saying hello. Danny over in the excursion desk out by the pool was nice and helped us book a couple excursions. Overall it was one of the best trips ever. The only negative that I could say is that there was no water activities such as kayaking or paddle boards or water bikes. We want to bring our whole family with us next year since we loved it so much but are concerned that the kids who are aged 25 to 40 years old and grandkids could get a little bored.

The resort is beautiful, nicely laid out, with modern décor and well-maintained facilities. The room smelled moldy despite the A/C running constantly, possibly due to the year-round humidity. The check-in process was slow, and the reception hall was not air-conditioned.

Made it to this resort by the grace of God! Our driver with Otium tours was driving like a bat out of hell! When we got to the resort, I mean the views are absolutely breathtaking. We got to our room that faced one of the pools. It was nice. We laid down and immediately felt the hard mattresses and flat pillows. We turned on the TV to find only 3 stations in English. No worries figured it was a smart TV and could cast streaming platforms. Wrong! We tried calling concierge only to find out you need to download WhatsApp to communicate with hotel staff. We text twice to receive face towels and after 20 minutes my mom had to go down to the lobby to request. They claimed the worker should’ve been there to drop it off. We explained they never showed up. Went to lunch box (buffet style for breakfast, lunch, and dinner) service was inconsistent. The staff genuinely looked like they did not want to be there, never greeted with smiles. The food was mediocre (who likes runny scrambled eggs, if you do then you’ll have a ball). The main pool was amazing and had plenty of cabanas to lounge on. I would say the male workers made it a bit creepy. Some would approach you and not really say anything only to find out they were selling coconuts. And they didn’t approach each cabana, it was weird. Overall, hotel infrastructure and design 10/10 service and staff 2/10 amenities 4/10