Paradisus Palma Real Golf & Spa Resort

We have been to 10+ all inclusive resorts and this was the best one by far. The Reserve, adult section was so worth the money. The food is amazing and many options. The beach is beautiful and the Reserve area has full beds. Rafael was our beach guy and he was outstanding. Our butler, Harry was great as he coordinated dinners and activities. We had a great server for the New Years Eve party but I can’t remember his name. He took care of table 127. Although it was a 5 overall, it would be nice to see workout classes like HIT. We will be back.

Hotel, staff, facilities, food, casino of the charts. Went golfing this year and it was amazingz. Anayely, Melvin, Jose at the front, Vanessa at the pool bar are like family

Family trip in the middle of busy holiday season. The good: pools and beach very nice. Clean and a lot of space. Food decent no issues. The not so great, our concierge did nothing, I mean absolutely nothing. Would not respond to texts and was not able to book dinner reservations. I don’t want to even give his name I saw him once at check in. We managed on our own. The beach lounges, get rid of the old broken ones! Clean up the seating area on the beach. No reason why the broken furniture should be there. A bit annoying that the decent seating has an extra charge. I think we paid enough! Room, toss up, bathroom beautiful, living room very nice. But the bed, where are the decent linens and what is going on with the cheap pillows? It’s the little things that matter when traveling. Also, no turndown service, and if you want something get ready to wait. The phone keeps you on hold. Overall very beautiful place and one of the nicest resorts in the area. I still recommend despite these issues. Pretty decent activities, fun and lovely, if you want music main pool, for peace try one of the many pools connecting to the rooms. Very calming. Happy travels! Room recommendations, I think one of the swim out would be ideal. We usually upgrade but not this time.

Firstly, Laura Correa,the associate Director from Spain, what a breath of professionalism in this hotel and a credit to Melia who hopefully will recognise this. We are presently in an ocean front suite in the Reserve adults only. The dedicated restaurant Sante for the Reserve, the buffets have limited choice, the al carte is generally served tepid and its a miracle if the staff ever get your order right on the first attempt, an affliction which is carried through in most of the restaurants. A little off putting the chef was serving the food without wearing any hygienic disposable gloves. Generally, the quality of the food is very average or poor to the point we had to use the main hotels buffet restaurant, the Lunchbox, which is more varied but self service and doesn't offer the calm of the Reserve, more of a holiday camp feeding frenzy ! Check regularly the room charges, where extra bottles of wine appear you never ordered ! I hasten to add we are extremely well travelled and sadly this hotel does not deliver on the quality. Despite informing the hotel of my wife's nut allergy, she still was given nuts so beware !!

We had a great trip… service, food, room, beach and top shelf cocktails all perfect. We had Gustavo as our concierge and he is fantastic. He went out of his way for us many times. I recommend you ask for him in the future.