Paradisus Palma Real Golf & Spa Resort

Poor communication Slow and delayed process for asking any help for anything. Language is big issue there. Almost no one speaks English. We asked for a birthday cake and they couldn't even arrange that after hours of phone call and email prior to the trip and the day of the restaurant reservation. Just don't ex6any 5 star hotel customer service.

Memorable trip, amazing food, perfect company, the place was so beautiful a trip that will think to come back😊

We had a great time at Paradisus!! Our concierge Chris was great - very responsive and helpful. Bartenders Jose, Victor, and Eddy also helped us have a wonderful trip. Nice resort, good food, beautiful beach. Would love to go back!

Just returned from a 4 night stay where we played 5 rounds at Cocotal golf club and stayed at the Paradius Palma Real. It was a really solid stay with a really nice sized room. The patio or sliding door didn’t lock which isn’t ideal and we requested it to be fixed 3 times without any luck. Not sure what happened at all but what can you do. Also never received an extra pillow that was requested 3 times as well. Minibar was stocked and room cleaned well. Food was pretty good. Mexican was outstanding but they need more servers as mine was very busy as it took 45 minutes to get a beer with my meal. Steakhouse was disappointing as we had a late reservation and the steak was just ok. Great service though. Pools were outstanding but tough to find a chair as people reserve them and never seem to use them. Not a huge deal as we were on the course moat of the day. Bellmen were super helpful and always willing to assist. Service at the bars was very slow and understaffed. Buffet was good, good service and friendly but it’s a buffet right. All in all a really solid resort considering the challenges we faced. I am a positive dude and don’t let things damper my trip. Hopefully we some tweaks this place could be great. Resolving hotel issues and guest requests should be priority number one. Golf was solid as well. Will review the course as well. Casino was full of high school kids vaping and smoking away. Couldn’t get a seat at any of the tables.

Best service from Arisleida and Alberto at 90 Degrees Adult pool!