Paradisus Palma Real Golf & Spa Resort

Food selection and especially service (e.g. by Marta, Melvin, Alexandra) were the highlights. Concierge staff (Samuel) care was also very good The first floor room we asked to move into due to mobility issues, after finding out too late we were assigned a 3rd floor room with only stairs access was problematic regarding lack of proper preparation and post-inspection, but maintenance team was mostly attentive (Antony was particularly responsive). For an all-inclusive resort, especially one that hosts families with children, it was quite surprising that there seemed to be very few activities offered (for adults or children), or games and pool toys to check out. Resort is fairly large and our room far from central area with restaurants/food service proved to be a problem combination of the heat and high humidity for us in July.

Very good, and very polite people

Our concierge, Guillermo, was heaven sent. He is the reason we want to come back next year. The service everywhere was amazing, and overall there was so much to do!

Just got back from 5 nights at Paradisus Palma Real Golf & Spa in Punta Cana and wanted to share my honest thoughts. The resort is beautiful—clean, well-maintained, and the grounds look fantastic. We stayed in the Reserve section, and our room had a great view with a really comfortable bed. The hybrid cabana-style huts on the beach there are excellent. The pools were also very good. Housekeeping was outstanding. The rooms were cleaned with genuine care every day, complete with nightly turndown service. The concierge, Christian, was fantastic—he introduced us to the hydrotherapy at Zel Spa, booked our massages and all dinner reservations, and kept us updated on resort activities. We also really liked the restaurant manager, Hector. He’s a friendly young guy from Spain doing his hospitality management internship there until September. We had some nice conversations with him and he even gave us recommendations for northern Spain for our next trip. Food was definitely the weakest part for us. Flora was pretty bad, Santi was gross, Tokimeku Hibachi didn’t work, and Blue Agave was just average. Mina had some winners—the picanha and fried artichoke were good—but the strip steak was disappointing. Breakfast and lunch at Santi and the main buffet were mediocre overall, though the fruit was solid and the coffee was excellent. Snacks between meals were basically nonexistent, and room service was rough (we waited two hours and called three times just for ice before giving up). The Nespresso gelato was one of the few treats. Our favorite waiter was Gustavo at Santi for breakfast and lunch—super friendly, prompt service, and he makes the best iced coffee I’ve ever had. A couple of notes: If you don’t speak Spanish, you might run into some language barriers with staff. Also, don’t make my mistake and fall asleep on the balcony—my wife counted over 70 mosquito bites on my legs and feet the next morning. Overall, the resort is gorgeous and everything else was solid, but the food is a big part of the experience and it fell short for us. Not sure if we’d return, but it was still a nice trip.

Amazing place with amazing staff! Fast staff take care of you and make sure you are comfortable and fun! Carlos from the entertainment staff, Roovel from bar staff, and Ramone from beach service staff are just a few names of many who took great care and made fond memories with! Would 10/10 recommend and would come back. Rooms5.0Service5.0Location5.0