Paradisus Palma Real Golf & Spa Resort

From the moment of arrival everything was amazing. Maria at the concierge desk was able to secure restaurant reservations for a family of 10. Then Sujiedy from the kids club was extraordinary she made my son’s 5th birthday so special. Can’t say enough about the service levels at the resort. The room and resort were well kept and very clean. Would definitely come back

Overall our stay was Excellent! Staff was incredible! Everyone was very kind and attentive. The grounds were very clean. The greenery was breathtaking. The room was spacious and the beds and pillows were very comfortable. The pools were clean. Bars were easy to get to and quick to serve. We had a wonderful time learning to dance. Most of the food was amazing, well seasoned. Favorites were the lunch buffet, Blue Agave (Mexican dinner) and Mascalzone (Italian dinner). Evening entertainment was fun. Spa services were very relaxing and thorough. Would have loved a steam room and hydrotherapy, but again staff was top notch. Golf was very reasonable in price (50% off). Course was in great shape, beautifully maintained. Staff there was fantastic too. We’d love to return and highly recommend.

I loved our stay at Palma Real Punta Cana, the entire experience and ambience was upscale and elegant. It was my birthday weekend and I loved how they helped me celebrate! The whole staff’s amazing, especially Angela from Guest Services, she did an incredible job making everything feel so special…like I was at home with family. 10/10 Me encantó nuestra estancia en Palma Real Punta Cana, la experiencia y el ambiente era exclusivo y elegante, era mi cumpleaños y me encantó cómo me ayudaron a celebrar! Todo el personal es increíble, especialmente Angela de Guest Services, hizo un trabajo increíble haciendo que todo se sintiera tan especial… como si estuviera en casa con familia. 10/10

This was one of the most disappointing family vacations we have ever taken. We stayed at Paradisus Palma Real for 7 days and expected a luxury all-inclusive experience, but the resort did not live up to the price we paid. My son became sick on the second day of our trip and was sick for about 3 days. On our last day, both my daughter and I also became sick, which completely ruined the end of our vacation. Mostly caused by the food they offered, but having multiple family members become ill during the trip was extremely frustrating. The buffet food was almost the same every day, with very little variety. We were especially disappointed that seafood such as lobster and crab cost extra, even at a resort that advertises itself as a luxury all-inclusive destination. Getting transportation around the resort was another major problem. Asking for a ride to activities often felt like you were asking the drivers to take an eight-hour trip instead of a short ride. Long waits and an unwilling attitude made getting around the resort stressful. The night staff at the front desk were some of the least helpful employees we encountered. Several interactions felt rude and unprofessional, which made it difficult to get assistance when we needed it. Restaurant reservations were also frustrating, with some restaurants unavailable or fully booked. Combined with the transportation issues, repetitive food, poor service, and our family getting sick during the trip, this vacation fell far below our expectations. For the amount of money we spent, we expected much better service, food, and overall experience. We left feeling disappointed and would not return.

My wife and I went here on our 30th wedding anniversary. We have been here a few times over the years because we are members. There have been recent renovations to the resort and it is looking wonderful. Our concierge, Juan Castillo, took very good care of us. He was very attentive to our needs. He made our anniversary dinner special by speaking to the staff at the restaurant, The Winery and making sure we were happy and well taken care of. They even gave us a nice cake. Thank you Juan. He made reservations at restaurants for us for dinners of which our two favorites were Blue Agave mexican and Tokimeku hibachi. All around he was very helpful. We were at the Reserve beach which was nice and private. Raphael took care of us and was very attentive in getting us drinks. Kudos to Raphael. The resort is large and very well maintained. Everyone is friendly and always saying hello. Danny over in the excursion desk out by the pool was nice and helped us book a couple excursions. Overall it was one of the best trips ever. The only negative that I could say is that there was no water activities such as kayaking or paddle boards or water bikes. We want to bring our whole family with us next year since we loved it so much but are concerned that the kids who are aged 25 to 40 years old and grandkids could get a little bored.