Paradisus Palma Real Golf & Spa Resort

Family trip in the middle of busy holiday season. The good: pools and beach very nice. Clean and a lot of space. Food decent no issues. The not so great, our concierge did nothing, I mean absolutely nothing. Would not respond to texts and was not able to book dinner reservations. I don’t want to even give his name I saw him once at check in. We managed on our own. The beach lounges, get rid of the old broken ones! Clean up the seating area on the beach. No reason why the broken furniture should be there. A bit annoying that the decent seating has an extra charge. I think we paid enough! Room, toss up, bathroom beautiful, living room very nice. But the bed, where are the decent linens and what is going on with the cheap pillows? It’s the little things that matter when traveling. Also, no turndown service, and if you want something get ready to wait. The phone keeps you on hold. Overall very beautiful place and one of the nicest resorts in the area. I still recommend despite these issues. Pretty decent activities, fun and lovely, if you want music main pool, for peace try one of the many pools connecting to the rooms. Very calming. Happy travels! Room recommendations, I think one of the swim out would be ideal. We usually upgrade but not this time.

Firstly, Laura Correa,the associate Director from Spain, what a breath of professionalism in this hotel and a credit to Melia who hopefully will recognise this. We are presently in an ocean front suite in the Reserve adults only. The dedicated restaurant Sante for the Reserve, the buffets have limited choice, the al carte is generally served tepid and its a miracle if the staff ever get your order right on the first attempt, an affliction which is carried through in most of the restaurants. A little off putting the chef was serving the food without wearing any hygienic disposable gloves. Generally, the quality of the food is very average or poor to the point we had to use the main hotels buffet restaurant, the Lunchbox, which is more varied but self service and doesn't offer the calm of the Reserve, more of a holiday camp feeding frenzy ! Check regularly the room charges, where extra bottles of wine appear you never ordered ! I hasten to add we are extremely well travelled and sadly this hotel does not deliver on the quality. Despite informing the hotel of my wife's nut allergy, she still was given nuts so beware !!

We had a great trip… service, food, room, beach and top shelf cocktails all perfect. We had Gustavo as our concierge and he is fantastic. He went out of his way for us many times. I recommend you ask for him in the future.

As a first timer, I am super happy and impressed with my experience at this resort. This is a TOP NOTCH resort with gorgeous lobby, lush landscaping, amazing pools, and wonderful staff. There is a great community vibe where you won't feel alone and at the same time you can find your own space and nook to allow a quieter relaxation and reflection as needed. The walks around the property are priceless and the views are stunning. THANK YOU to the amazing hotel teams for all that you do and for giving us this truly memorable experience. Don't overthink this - consider Paradisus Palma Real for your next vacation!!

We came here to celebrate our 25th wedding anniversary and the staff surprised us with wine, cake, balloons and a filled bubble bath with rose petals on the day of our anniversary which was a lovely touch. The service was a bit hit and miss during our stay. Restaurants Flora was excellent Blue Agave was great but the margarita cocktails were terrible and we sent them back Kanna was dreadful. The staff were rude and the the service was terrible. They only had one vegetarian option and I was told it wasn't available. They served me guacamole covered with pork. The lunch box -lots of variety and plenty of vegetarian options. Sometimes the food was cold due to it being a buffet. Sante - nice to be in an adult only restaurant. Smaller and more intimate but less choice. Tokimeku - fun experience but very poor vegetarian option. My rice was cooked in the same place as the rice with meat. Mascalzone - good We were staying in the Reserve which was adults only and it had reserved sun loungers on the beach with waiter service and several adult only pools. Included in the price was a boat trip to a beach to do yoga. It was a fun trip but we weren't told about the swimming part of the trip so we were only in our sports gear and didn't have swim suits . Our concierge was great and booked all of our evening restaurants. The whole resort was very clean. The trips offered through the hotel weren't great and we booked better trips through TripAdvisor. The cocktails throughout the resort were not good and the only one which was drinkable was the piña colada. The beach was lovely and there was not much seaweed. Overall we had a lovely week here.