Paradisus Palma Real Golf & Spa Resort

One of our best family trips. Resort was beautiful. Staff was amazing( happy and friendly) Harry is one of the best GM's in the resort business.

Check in smooth room ready at 3 Bracelet key for doors Went for lunch (opens 12:30pm) Lunch options are good Meats pastas burgers salads Sushi Soups Cold cuts stations Fruits etc Ice cream varieties Beach Towels always available to need for return old for new towels games Always a guard or 2 around and on the beach felt safe no issues Water is clean as expected not disappointed with the beach Sand cleaned early am barely any seaweed Dinners (a bit tricky) but manageable Have to be booking with guest services or safer quicker option with display monitor self booking Only lets you book 2 days out, best option if u want specific time or restaurant Drinks are good at various bars can ask for mostly whatever you want (top shelf xtra if you not reserve) Entertainment was on a weaker(ish) side Some activities for kids no worries there Breakfast plenty of good options Nespresso coffee lounge extra bonus Egg station etc Grounds are very well maintained People are friendly Been to may resort with kids in past 7 years No issues Overall I’d recommend the resort Don’t stress Enjoy vacation

Gilberto is the best! Super friendly bar tenders, mid food staff (other than Gabriel at the Mediterranean restaurant he was very excellent) and clean rooms, but Gilberto really made the trip with outstanding service!

We were on adult only side and had a great time . Aris who was serving drinks in the swim up pool for adults was very friendly and made sure we all had drinks fast when we asked for it.

We have been coming to Palma Real since it opened. We visit a few times each year with our family and our employees, and during the first year after opening the hotel was truly special. The service was kind and attentive, the staff felt genuine, the food was fresh and high quality, and the rooms were always clean and ready—everything felt like a real top hotel. But honestly, it’s not like that anymore. And it’s been really disappointing to see how much things have changed. Room check-in delays and missing items We also had issues with our room and check-in. On our second stay this year, the room was not prepared for our arrival, and the check-in process had constant delays. We requested an extra bed for our child, and it took many hours and requests to five different people. We finally received the bed at 9:00 PM, but it came without pillows and without a cover. The room was also missing basic things like robes, slippers, an iron, and lotions. Lack of entertainment Another big change we noticed is the lack of entertainment and weekly repetitive of the same entrainment. In the past, there was more to do and more atmosphere. This time, it felt quite limited and not what we expected from the hotel. Evening dinner reservations are very difficult We also found it extremely difficult to reserve evening diners. Availability to book restaurants for dinner was very limited, and it was hard to get reservations—even when we tried ahead of time. Food concerns One of the problem for us recently has been the food as well. Several times it didn’t seem fresh, and we noticed it with items that had a bad smell (especially fish). We mentioned this to the chef, and we were really concerned about guests getting sick. We also noticed that some food (like chicken and beef) seemed old and dry, and then it was mixed back into sauce to make it look and taste “okay” again. The situation that made us most uncomfortable was what we saw in front of us. The chef took shrimp that didn’t look the same, quickly toasted them in sauce, and mixed them with other shrimp, then seemed to look around to make sure no one noticed. When he saw me, he quickly disappeared. I’m sharing this because food should not be handled in a way that could affect guests’ health. I’m writing because I genuinely want Palma Real to return to the level it used to be. It’s hard to explain how disappointing this experience has become, especially since we used to really love staying here.