Paradisus Palma Real Golf & Spa Resort

⭐️⭐️⭐️⭐️⭐️ A Wonderful Family Experience at Paradisus Palma Real, Punta Cana Our family of 7 recently stayed at Paradisus Palma Real in Punta Cana, Dominican Republic, and overall, we had an amazing experience. From the moment we arrived, the property was beautiful, welcoming, and felt very safe. There were security guards throughout the plaza and beach area, both day and night, which gave us great peace of mind. 🧳 Luggage Carriers & Shuttle Drivers We were warmly greeted by so many wonderful employees, especially Omar, who helped take our luggage to our rooms. Omar and Daniel went above and beyond during our stay. They would take my sister and me to the hotel next door to go dancing and would pick us up when we were ready.  We always felt completely safe with them. They were respectful, professional, friendly, and always had a smile on their faces. We truly appreciated everything they did for us. 🛏️ Our Rooms We reserved three rooms, but unfortunately, due to availability, they were located far apart from one another. It did make it a little more difficult for our family to meet up, but we managed. The rooms were clean and, thankfully, did not have a damp or moldy smell. My mom and I stayed in room #9210. The toilet area was not completely enclosed because the glass between the wall and the door was missing. The shower was also not completely enclosed, and some water escaped underneath. It wasn't a major issue for us—we simply placed a towel down to catch the water. 🍽️ Restaurants & Exceptional Hospitality We were told that restaurant reservations could be made one day in advance. On our first night, we tried Flora, the Dominican restaurant, and had a wonderful experience. The food was delicious! On our second night, we had dinner at Blue Agave, the Mexican restaurant. While it wasn't our favorite dining experience, the food was tasty. Unfortunately, my mom became very sick later that evening after eating the queso fundido with chorizo. The next day, she was so sick that she couldn't even get out of bed. Thankfully, the hotel has an on-site doctor, who came directly to our room to check on her. Our family had an excursion planned for the following day, but my mom didn't feel comfortable leaving the room. She also didn't want anyone to stay behind to take care of her, so we asked if there was someone who could check on her while we were gone. That's when I met Angela from Concierge, and I will never forget her kindness. Although this was not normally a service the hotel provided, Angela told me that she would personally check on my mom twice a day while we were away to make sure she was okay. I gave her two phone numbers where she could reach us, and she kept us updated throughout the day. But she didn't stop there. The next day, Angela asked one of the chefs, Hugo, if he could prepare a healthy chicken soup for my mom. He did so without hesitation—and continued making it for her for two days. He even found my mom at the buffet while we were having dinner and brought her the soup. When my mom started feeling better, Angela saw her and greeted her with the warmest hug. At that moment, it truly felt like we were at home and not in a hotel. That kind of compassion and personal care is something our family will never forget. 🏖️ Beach & Pool There was some sargassum on the beach during our stay, but it definitely didn't stop us from enjoying the water. The hotel works hard to keep the beach as clean as possible, and we appreciated their efforts. There were plenty of lounge chairs available at both the beach and pool. A special thank-you to Victor and Luis, the pool bartenders! They always greeted us with smiles and made some of the best drinks. They were friendly, welcoming, and helped make our pool days even more enjoyable. 🍳 Buffet The buffet was phenomenal! There were so many options to choose from, and the food was delicious. The waitstaff was wonderful, but one person who really stood out to our family was Viviany. She was incredibly helpful from the very beginning and always had a smile on her face. On our first night, we didn't have a restaurant reservation, but Viviany went out of her way to help us get into Flora. Throughout our entire stay, she treated us like family. We truly appreciated her kindness and dedication. 🎶 Entertainment & Activities There was something different happening every day and night, so we were never bored. On our third day, four members of our family participated in the bike tour around the hotel property. The tour was led by Feliz, also known as "Pollito." He did a great job explaining the different areas and places we stopped along the way. We also saw Feliz during the evening entertainment, where he was one of the dancers and did a fantastic job getting everyone up and dancing. He was very friendly, energetic, and pleasant. ❤️ Overall Experience Overall, Paradisus Palma Real was one of the best hotels our family has ever stayed at. Of course, there were a few minor issues, but they were overshadowed by the incredible hospitality and kindness we experienced throughout our stay. What truly made this vacation special were the employees. Omar, Daniel, Angela, Hugo, Viviany, Victor, Luis, Feliz ("Pollito"), and all of the other employees who worked so hard during our stay—thank you! The way Angela and Hugo cared for my mom when she was sick meant so much to our entire family. They didn't just do their jobs; they showed genuine compassion and treated us like family. We arrived as a family of 7 looking forward to a vacation, and we left feeling like Paradisus Palma Real had become our second home. We can't wait to return! Thank you to every employee at Paradisus Palma Real. You all work incredibly hard, and please know that your efforts are truly appreciated. You helped make our family vacation one that we will always remember. ❤️🌴🇩🇴 Until next time, Paradisus Palma Real! We will definitely be back!

I had a fantastic time at the Palma Real, even better than I thought I might. It felt like paradise. I took painting classes, learned how to make coconut oil, and watched a circus show. I loved the many activities available. My room was gorgeous and clean, and the food was really good. Every staff member was welcoming and helpful. My concierge, Basilio, was so helpful in booking reservations and making sure my stay went well. Dilania, a server at the outdoor pool bars, was also great. She was personable, continually checked in to see if I needed anything, and was simply a friendly face for me as a solo traveler. Thank you for being so great, Dilania!

Great service, clean, good vibes

Sarah gave us a sangria that was delicious. She brought it to our table with a smile, and it went well with our lunch.

Great time! We will be back next year🙂