Paradisus Palma Real Golf & Spa Resort

Amazing anniversary weekend at the Reserve. Huge thank you to Eriol (concierge) Rafael (beach), Eddy (bartender), and Gladys (massage) for making it an amazing experience!

Great to experience from Angela. She go above and beyond for us. I will recommend this to all my friends and family. This trip was everything to us.

Very Special! We had an amazing experience at this resort! Everything was beautiful and clean, the food was delicious, and the staff was incredibly friendly and welcoming. The entertainment team made our stay so much fun and truly made us feel at home. We would definitely come back and highly recommend it! ⭐️⭐️⭐️⭐️⭐️

Overall, you generally get what you pay for, although I found it somewhat overpriced for a five-star hotel. Being a five-star property is not just about impressive buildings and attractive amenities; it is also about consistently delivering the standards and level of service that guests are promised. A five-star hotel charging premium rates has a fundamental obligation to provide accommodations free from pest infestations. The presence of cockroaches in the room falls well below the standards of cleanliness, hygiene, and guest care that such a property is expected to uphold.

I gave the resort 4 stars because, at the beginning of my stay, there was a cardiology congress going on, and the restaurants and bars were extremely busy. It honestly felt like the staff were more focused on the conference guests, and sometimes those of us who were there on vacation were overlooked. But what really changed the experience for me was the entertainment team! Victor and Junior were amazing and made my stay so much more fun. Their energy and personality really made a difference and helped me enjoy the trip so much more. A big thank you to Maria, Juan from Bonao, and Santos from Concierge as well. They were all so helpful and made everything easier during my stay. Overall, I had a really good time. The beginning was a little frustrating, but the amazing entertainment team and the people who went out of their way to help definitely made up for it