Paradisus Palma Real Golf & Spa Resort

We booked 9 nights for 7 people in 3 junior suites (one deluxe as required by booking agent). When we arrived, I was informed the 3 rooms were in 3 different parts of the resort. However, if I wanted to upgrade, we could all be located in the same or near buildings. I agreed to upgrade. The rooms turned out to be on the 3rd floor with no elevator access. My wife and I are 75 years old and do not do stairs very well. After 3 hours and much discussion, we were offered 3 adjacent (downgraded) rooms very near an elevator in a different building. I'm not sure why we were not offered these rooms in the beginning. I believe the hotel just wanted to upsell higher cost rooms. BTW, I have yet to receive the refund for the original prepaid higher cost suites. When we first arrived at check in, I mentioned to the agent that we needed a dinner reservation for that night. The agent said it would be no problem, and we would make the reservation after checking in. However, 3 hours later (after checking in) I was informed it was too late to make a reservation and would have to eat at the buffet. I insisted we wanted to eat in a proper restaurant. Again, after much discussion, we were offered split reservations in 2 different restaurants. 3 of us ate in one restaurant, and 4 of us in another. The most frustrating thing was that both restaurants were 90% empty and either could have easily accommodated our group of 7. I believe the reservation staff was simply trying to make a point. Fortunately, this is where Angela Concierge came to the rescue. Angela came to our table at the restaurant the first night and offered to make reservations for the remaining 8 nights. She did in fact make all our reservations as promised. Angela checked with us regularly to be sure all was good, I am grateful to Angela for saving our vacation. I would also add that throughout the stay, the entire wait staff was outstanding. Special thanks to Anthony (Ginger bar) and Louisa (Pool bar).

Best part of the hotel is closed for renovations and it was not menrion anywhere on the website. There is no hot water even after bringing it up with the reception yesterday and today.

I arrived 2 days ago and there has been NO hot water since check-in. I reported it to reception but the issue is still not fixed. It is impossible to take a shower. Very disappointing. Also half of the hotel is closed for renovations, the best part

We enjoyed our stay at the resort. Everyone was super friendly. The weather was great and the location is beautiful!

Incredible experience! The people and service were so friendly, especially the entertainment staff like Feliz, José, and Víctor. They were all so kind and created a great atmosphere. They were wonderful to everyone and made sure everyone had a great time, both day and night.