Paradisus Palma Real Golf & Spa Resort

The positive: The hotel is very large, with immaculate grounds and excellent presentation. Overall, the staff are very friendly and ready to help. We stayed in the adults-only section, The Reserve, which has several pristine pools. It was generally much quieter than the rest of the resort and was always clean. One of the advantages of being in that location is the assignment of a personal concierge. We were fortunate enough to work with Christopher Rivera, a shining star! He took care of our room issues (see below), booked our restaurant meals, and generally filled in a few gaps. He was unfailingly cheery, communicative, and very professional. I cannot say enough about what he added to our holiday. The beach is walkable white sand, and there seem to be plenty of loungers for everyone. I’m sure the swimming is fine, but it was very windy during our stay and the water was rough. The food is good and varies from restaurant to restaurant. Of the ones we tried, Mina (the steakhouse) was our favourite. There is a large three-meals-per-day buffet available to all guests, offering more options than you could possibly desire. And in The Reserve, there is a private breakfast and lunch buffet area around the pool which offered a smaller, quieter, but delicious option. There is no evening “show” at this resort, but there is usually some form of musical entertainment. Unfortunately, bad weather can cancel those events as they take place in an open-air location. A shout-out to Luis and his crew at the sports bar, too. They always managed to find the Blue Jays games for us on at least one of the tv’s. The negative: It’s possible that our room was unique, but the door lock, safe, refrigerator, and hot water in our room all required some maintenance/attention when we arrived. The rooms are large and clean, with all the amenities you might expect. One of the beds in our room appeared to be quite new and firm, the other less so. These inconsistencies lead me to suggest this is a solid 4-star resort rather than a 5. Also, a word of warning – the bathrooms have no walls. The bathroom area is separated from the main room by a gauzy curtain. The sinks and tub sit in the open, with a glass-doored shower and a toilet with a door alongside. If you are travelling with a friend, colleague, or family member with whom you do not wish to share so openly, this hotel is not for you. There are also sound and light issues if one person gets up through the night. There is also no place to easily change money on site (although many guests ask). One has to take a cart over to the nearby casino in order to exchange money in its secure area. Finally – and this is regarding Air Canada Vacations rather than the resort – the ACV rep was entirely absent throughout our stay. He didn’t show up for the arrival briefing, and he didn’t respond to texts. I ended up having to contact head office for basic departure information. We were told by some of the other travel reps that this was not the first time this had happened. ACV needs to do better by its customers in that regard.

Exceptionnal services from Antonia on the beach. She is a lovely person and so kindness. At the Lunch Box, Jeason and Edisson made everything for your satisfaction.

Amazing experience as always at this beautiful hotel. Stayed in a beachfront suite in the reserve on 3rd floor. Staff is amazing. I incredibly attentive and takes the time to remember your name and preferences. Special shoutout to Yuderi in the beach area who has made each of my 3 stays incredible. Remembers his guests each time and is a very special human being - look forward to seeing you next time bro. Raphael is equally incredible and took extra steps to save me great ocean seats every morning and remembered my drink preferences every day - really appreciate the hospitality and warmth. Junior at the reserve bar next to the beach and Pedro at the reserve bar on the beach also killed it and really appreciated the hospitality and attention to details. Warmth and familiarity really go a long way from guys like you when on vacation - thanks for making it a memorable experience.

Great Staff, large portions, large menu. Staff is attentive, menu items varied, portions are very large. Slightly salty.

Went with my husband & 1 child for spring break. We are Circle Melia members. While the hotel is very pretty from the outside and right on the beach, which is gorgeous, unfortunately our room and concierge service was awful. The room (Junior Suite oceanfront) was very old and in desperate need of refurbishing. Room was clean but super old and parts were really gross and absolutely need replacing (see pics). I did report that to management. Apparently, they told us that most of the rooms in the hotel have been refurbished but not our building! The concierge was the worst I've experienced with Melia. The job is make sure we have all our reservations for dinner and to ask us what we need and to make our stay as enjoyable as possible. It was the complete opposite of that. I had to go into the Circle office to confirm the remainder of our dinner reservations and a birthday cake for my husband as our concierge did nothing as far as I can tell. We were not informed of the Circle activities (that are included in our cost) until 2 days into the trip and only after I asked. We only got to do one activity, and the concierge did not tell us where to go at the sister hotel where it was so we had to ask upon arrival and we were late. I had to go back and forth on What's App texting needlessly (Melia's preferred system of communication for the concierge) to get confirmations done for dinners when I'm supposed to be relaxing by the pool. The room didn't have the bed we asked for (king) and it didn't have the welcome package in the room. Nothing special for our child. Nothing special at all for the price! We got the economy service and a terrible room for a first class price. We will likely not be returning to this hotel.