Paradisus Palma Real Golf & Spa Resort

We were on adult only side and had a great time . Aris who was serving drinks in the swim up pool for adults was very friendly and made sure we all had drinks fast when we asked for it.

We have been coming to Palma Real since it opened. We visit a few times each year with our family and our employees, and during the first year after opening the hotel was truly special. The service was kind and attentive, the staff felt genuine, the food was fresh and high quality, and the rooms were always clean and ready—everything felt like a real top hotel. But honestly, it’s not like that anymore. And it’s been really disappointing to see how much things have changed. Room check-in delays and missing items We also had issues with our room and check-in. On our second stay this year, the room was not prepared for our arrival, and the check-in process had constant delays. We requested an extra bed for our child, and it took many hours and requests to five different people. We finally received the bed at 9:00 PM, but it came without pillows and without a cover. The room was also missing basic things like robes, slippers, an iron, and lotions. Lack of entertainment Another big change we noticed is the lack of entertainment and weekly repetitive of the same entrainment. In the past, there was more to do and more atmosphere. This time, it felt quite limited and not what we expected from the hotel. Evening dinner reservations are very difficult We also found it extremely difficult to reserve evening diners. Availability to book restaurants for dinner was very limited, and it was hard to get reservations—even when we tried ahead of time. Food concerns One of the problem for us recently has been the food as well. Several times it didn’t seem fresh, and we noticed it with items that had a bad smell (especially fish). We mentioned this to the chef, and we were really concerned about guests getting sick. We also noticed that some food (like chicken and beef) seemed old and dry, and then it was mixed back into sauce to make it look and taste “okay” again. The situation that made us most uncomfortable was what we saw in front of us. The chef took shrimp that didn’t look the same, quickly toasted them in sauce, and mixed them with other shrimp, then seemed to look around to make sure no one noticed. When he saw me, he quickly disappeared. I’m sharing this because food should not be handled in a way that could affect guests’ health. I’m writing because I genuinely want Palma Real to return to the level it used to be. It’s hard to explain how disappointing this experience has become, especially since we used to really love staying here.

this is a gorgeous place to choose for our honeymoon! we will definitely will be back or using melia again!

Great customer service Great value for price. Will come again!

I contacted the resort ahead of time after hearing concerns about service and difficulty getting restaurant reservations. I was seriously considering canceling and booking elsewhere, but I was assured that everything would be taken care of for both our group and our in-laws. Unfortunately, that was not the case. Reservations were made for us but not for our in-laws, and by the time we realized this, nothing else was available. As a result, we weren’t able to use the reservations at all, which was extremely frustrating and disappointing. We also had a concierge assigned to us, but despite multiple requests, not a single one was followed through on. This added to the overall lack of service we experienced throughout our stay. We even booked a spa service at check-in, but when we arrived for our appointment, there was no record of our reservation. That was another frustrating example of the lack of organization and communication. For the amount we spent, the experience was nowhere near worth it. In addition to the reservation issues, the service overall was very poor, and the food at the buffet was especially disappointing. The only highlight of our trip was the beach experience, which was excellent. If it weren’t for that, the trip would have been a complete disappointment.