Paradisus Palma Real Golf & Spa Resort

I stayed at Paradisus Palma Real with my family, and I would absolutely not recommend this resort. Food quality: The overall quality of the food was awful. We found limited options that were appealing to both adults and kids, and the dining experiences did not meet even basic expectations for a family-friendly resort. Housekeeping and cleanliness: Our room was only cleaned once during the entire 7-day stay. This lack of daily housekeeping made the stay feel neglected and uncomfortable for a family vacation. Restaurant reservations and service: We were told we would have reservations at multiple restaurants in advance. On the evenings we were counting on those reservations, we often had none, leaving us with inconvenient dinner plans and frustrated kids. Billing and transparency: We experienced significant overcharging at checkout. My husband was told the charge was 10,000 DOP, but the final bill looked like it was around 100,000 DOP. When I requested an itemized receipt, staff were dismissive and refused to provide the detailed breakdown. I’ve tried messaging on WhatsApp and calling, but there has been no response. Communication and responsiveness: Across multiple channels, including WhatsApp and phone calls, we received little to no help or acknowledgment, which only added to our frustration and disappointment. Overall, the experience was far below what we expect from a resort advertised to families. Given the severe gaps in cleanliness, food quality, dining planning, and billing transparency, I cannot recommend Paradisus Palma Real to other families looking for a smooth, enjoyable vacation.

Outstanding service at the Italian restaurant! During our stay at the Paradisus Palma Real, we had the pleasure of dining at the Italian restaurant, and it was one of the highlights of our trip. We would especially like to recognize Yeensen, who provided exceptional service throughout the evening. He was professional, attentive, friendly, and always willing to help, making us feel truly welcome. His attention to detail and genuine hospitality made our dining experience even more enjoyable. We would also like to thank Milton, the restaurant supervisor, for his professionalism and for ensuring that everything ran smoothly. His presence and dedication to guest satisfaction were evident throughout our visit. Both Yeensen and Milton are true assets to the resort. Their outstanding service reflects the high standards of hospitality at Paradisus Palma Real. We highly recommend the Italian restaurant and look forward to returning in the future. Thank you for making our evening so special!

The resort is an older resort, however the room on the Reserve side “adults only” has been renovated and was pretty nice in the inside. However the food was not good at all, only decent meal we got was the beach dinner we purchased for one evening. We experienced water issues daily and on our last day the water was off from 6;00 am- 8:00 am causing us to be late for our scheduled taxi ride for the airport. The staff and management was aware of our issues we experienced and didn’t offer any resolution or discounts for the inconvenience. This was one birthday trip I will never forget. Staff was friendly however be aware not much activities to do on site.

From the moment of arrival everything was amazing. Maria at the concierge desk was able to secure restaurant reservations for a family of 10. Then Sujiedy from the kids club was extraordinary she made my son’s 5th birthday so special. Can’t say enough about the service levels at the resort. The room and resort were well kept and very clean. Would definitely come back

Overall our stay was Excellent! Staff was incredible! Everyone was very kind and attentive. The grounds were very clean. The greenery was breathtaking. The room was spacious and the beds and pillows were very comfortable. The pools were clean. Bars were easy to get to and quick to serve. We had a wonderful time learning to dance. Most of the food was amazing, well seasoned. Favorites were the lunch buffet, Blue Agave (Mexican dinner) and Mascalzone (Italian dinner). Evening entertainment was fun. Spa services were very relaxing and thorough. Would have loved a steam room and hydrotherapy, but again staff was top notch. Golf was very reasonable in price (50% off). Course was in great shape, beautifully maintained. Staff there was fantastic too. We’d love to return and highly recommend.