Paradisus Palma Real Golf & Spa Resort

We had a wonderful stay at Paradisus Palma Royale. We stayed in a Reserve reservation for adults only and had Christopher as our personal concierge. Christopher was professional, kind, and available for anything we needed inclusive of dinner reservations, check in and checkout processes, and just general questions as needed! We’d love to stay again and would love to have Chris as our “spiritual guide” once again!

What a great first visit to the Dominican Republic! Paradisus Palma Real Golf & Spa Resort is a beautiful resort with tons of included activities. To name a few we did: exercises on the beach or in the pool, dance lessons, wine tasting, rum tasting, mamajuana tasting (!!!!!), local art and craft activities/history lessons (statue painting, hat painting, Larimar polishing). Our room had a bit of a leak under the tub but they fixed it relatively swiftly and thanked us for our inconvenience with a bottle of champagne and a tray of sweet treats in our room. We paid for messages at the spa which are def a bit high priced but a nice way to spend time. The best upgrade we made to our trip however was splurging on the concierge. Adriel was a great host and kept us updated on all the activities on the resort as well as booking all of our dinners at the restaurants. If we wanted anything or had any questions he was just a message away. We also celebrated my birthday while we were there and Adriel set up with the restaurant we at at that evening to make me a cake and sing to me. It was very special and such a sweet gesture. We had a great time and hope we can come back soon!

Paradisus Punta Cana is an amazing all inclusive resort. The accommodations are top notch. All the staff are friendly and super helpful. We were lucky enough to have Jaleidi Sims for our concierge. She was very attentive and able to get our family into their restaurants each night we were there. We were celebrating an occasion and Yaleidi made sure to recognize it with decorating our room. The resort is beautiful and feels first class. The restaurant service, food, and ambience all felt upscale. The pools, and pool side service were great. The beach and the set up with the thatch umbrellas were perfect too. We plan to go back next year.

Upon check in I noticed that room had some issues including bathroom door not able to close , refrigerator was not working and air conditioning shutting off every 5 minutes. Discussed with front desk and they kind of just made a face they did not want to be bothered. Non of this was resolved so I just let it be at this point. Went to Italian restaurant the first night. The food was horrible and honestly un edible including the appetizers and main entrees and because I tried some of food I had to run to the toilet soon afterwards on multiple occasions. I do not understand why the service to get food took so long because it seemed as thought whatever they were servicing was either defrosted or taken out of refrigerator and put in microwave for a bit. ( Un acceptable ). Tried making reservations for other restaurants - nothing available. Again do not understand . The place looked like a ghost town. Able to get a cancelled reservation for hibachi where about 30 people were placed tightly around the table. Again food was horrible. When you order a drink at pool side bar they give you a dirty look. If no reservations are available then your only option is the buffet and that gets boring after a while and overall was mediocre. I did not choose this resort. It was chosen for the occasion that was being celebrated. Did not care care of nightly entertainment. The sports bar did not have any event that I would have wanted to watch. Beach a lot of seaweed. No non motorized water activities included. Every resort I have been to includes this. Enjoyed the coffee shop and desserts and some of the staff was friendly and accommodating however overall I would not recommend this resort.

Our family of seven (5 adults, 2 children) recently stayed here. While the resort is physically beautiful and clean, we likely won't return due to the restrictive dining and service structure. We found that many areas and restaurants were reserved exclusively for "Elite" members or adults, which wasn't clearly communicated on the website. Having stayed at a high-end resort in Mexico this past January where amenities and food were abundant and accessible, this experience felt noticeably lacking in comparison. The Highlights: Concierge Service: Our concierge, Andres, was a standout. Having him assigned to us to handle dinner reservations was a fantastic, unexpected perk. Cabana Service: The cabana servers were attentive and it was nice to have a guaranteed front-row seat at the beach. Accommodations: The updated Swim-Up Master Suite was spacious, clean, and perfect for our family. The private bar hut for the swim-up pool was a great touch. The Grounds: The resort is gorgeous and the beach is beautiful. While the water was a bit murky during our stay, I suspect it was a weather-related fluke. The Downside: Food & Drink Access: There is a significant lack of "quick bite" options. With only one buffet open for breakfast and lunch, and no easy way to grab food for the beach, we felt limited. We were even turned away from a beach grill at the sister property. Beach Service: Drink service on the beach was nearly non-existent. We rarely saw servers and had to flag people down ourselves, which eventually led us to pay for cabanas just to receive attentive service. Family Suitability: The family beach area is quite small, and there isn't a proper pool for children beyond a tiny wading pool. Facilities: The bathrooms near the main pool were consistently clogged throughout our stay. Inauthentic Interactions: While most staff were nice, the service on our final day felt disingenuous. The servers at the buffet became overly affectionate (hugs and warm greetings) only to request our room number and email addresses for reviews.