Paradisus Palma Real Golf & Spa Resort

Great hotel! The staff is very attentive and caring!

Not the greatest start to the holiday. Had requested interconnecting rooms as travelling with my kids. However neither the hotel nor BA confirmed that this was only possible if you booked two different class of rooms. After a 40 mins rooms close by were allocated to us. Unfortunately, the room allocated to us was damp, the shower didn’t work, the fridge leaked all over the floor. Not what you expect from a 5* hotel. We had to go to reception at 6.30am to try and get this resolved. The hotel understood our frustration and provided an apology and new rooms. The new suites were lovely until the shower completely flooded into the living room on first use. Took an hour and multiple phone calls for someone to come and clean up. The hotel team have been receptive to the feedback and Juan and Salvador from guest experience have acknowledged we have not had the best Meliá experience. After these initial issues all the team we have interacted with have been lovely. A big shout out to Dilania who is the friendliest pool side server and has made being poolside fun! Angela, one of the concierges has been amazing. Always happy to help and get things done. Really efficient and professional. Overall cannot fault the welcome from the Dominican, the hotel and the white sand. Point to note…things get done just not at speed 😂

Unfortunately, we will not be returning to this resort. We booked a Reserve room which included our own personal concierge — Ricardo. Ricardo started off friendly, however, we quickly realized he was all talk and no action (worse than a used car salesman if you get my drift). Ricardo struggled to provide the bare minimum such as booking our dinner reservations. My husband and I would have had a better experience had we not been assigned to Ricardo. Instead of being helpful he added stress and frustration to our vacation/my birthday trip. He even took it upon himself to make decisions for us without consulting us first. And instead of taking accountability, we were met with excuses and he played the victim. Also, the female staff at the Santé restaurant exclusively for the Reserve guests, were standoffish and could not be bothered to bring guests menus or take our order until we asked and instead were standing around. On a positive note, the food at this resort was very good overall! The pool staff were attentive and were working hard behind the bar! The dining at the restaurants at this resort were 4-5 stars, the staff overall were 3-4 stars.

The service and food at this hotel were a true 5- Star experience for us. My wife and I have experienced many 5-star all-inclusives and this hotel ranks right there in our top 3. The people that work there are simply beautiful and amazing people! They go out of their way to make you happy. Basilio our concierge and Junior one of the Reserve bartenders deserve the upmost praise for taking care of us all week. These guys are second to none in what they do!

Angela was really helpful, booked our dinner reservations for us. Informed us of all the different activities. Answered all our questions, loved having her as our concierge!