Paradisus Palma Real Golf & Spa Resort

We had an awesome family vacation. My beautiful trail blazing sister arranged everything. What we didn’t anticipate was the concierge that was assigned to us: Alam Molina. This young man’s disposition of humility and kindness was evident in every interaction exchanged with us. The Paradisus experience was elevated because of Alam Molina. His gestures of kindness brought laughter to my mom and myself. Alam’s thoughtfulness added detail to the birthday celebration for my brother in law. We are delighted to have met Alam Molina. Thank you, Sincerely, Ms. Rosario

This was my first all-inclusive experience, for six nights from December 7th through 13th. I booked a garden view Reserve suite. The resort was very clean and the staff was fantastic. Alam, our concierge/assistant, was always timely in answering our questions and lining up dinners. We went to a different restaurant each night and enjoyed them all. We personally skipped breakfast each day but our friends enjoyed the lunchbox (buffet). Lunch at the lunchbox and Santé were ehh, but Kanna was the best of the three. Our room was clean but always two or three degrees too warm. The humidity was always a little too high, so nothing would dry in our room (beach towels, etc.). Overall, a good experience and I feel like I got my money's worth at black friday prices.

⭐⭐⭐⭐⭐ After staying at three different resorts, I feel like I actually have a solid point of comparison and this one was by far the best experience overall. The service was fantastic from start to finish. Every single person I encountered was professional, warm, and genuinely attentive. The property itself feels very peaceful, with greenery everywhere, which made it easy to fully relax. I upgraded to The Reserve and it was absolutely worth it. Our butler, Yaleidi, was incredible. She checked in on us daily, helped secure dinner reservations, and made sure everything ran smoothly throughout our stay. Compared to other butler experiences I’ve had, she’s a true 10 out of 10. The gym was excellent, fully stocked with weights, water, and towels. Those things may sound basic, but they are often missing at other resorts and here everything was consistently well maintained. I also never had trouble finding space at the pool or the beach, which made the experience feel calm and unhurried. In the evenings, there was always something happening, including live bands and relaxing aromatics, which added a nice touch without feeling over the top. Overall, this was such a fantastic stay. Thoughtful service, beautiful surroundings, and a well run resort. I would absolutely come back and would recommend it without hesitation.

- English proficiency lacking - Insufficient hospitality training - Staff was inattentive (or out right ignoring) - Food was horrible, keeping in mind that all inclusive resorts typically don't have the best food Extremely bad service bordering on racism. Constant micro aggresions which we noticed was an apparent disdain for my family being here which even both my kids noticed. This was for approx 90% of the staff. There were a few above and beyond, particularly since I made it a habit to drop tips constantly as most did not tip at all. You can tell more trained staff weren't like this, but majority of the staff didn't seem to want us there. I had iitially chalked this up to lack of english proficiency but you could tell there was an issue after a few days. I wouldn't go here if you're not of hispanic descent and speak spanish, and avoid altogether if you're of asian descent. --Check in process-- I tip a $20 to the front desk just for a smooth check in, the staff appreciated it, but told me the room wasn't ready since I came early. Ate lunch, came back, we're still waiting for the cleaning staff to clean our room and told several times, another 15 min, another 30min, etc.... After several hours, and about an hour and half past check in time, and all other check in patrons serviced, we're still waiting in the lobby... At some point the hotel manager noticed we're still waiting and walks up to help us. They gave us a room upgrade, which was really nice and it off set the waiting. If this was the only issue, I would have just considered this as a fluke incident and the hotel made it right.... but not the only issue... --Room-- Room was really modern and nice looking. We were upgraded to the master suite which has a separate bedroom and livingkitchen area. Window was broken and does not lock. There were holes in the window frame which mosquitos could come through, no real fix by the hotel after reporting, so I plugged up the holes with bunches of tissue to prevent any mosquitos from coming in. Phone also broke after the first night, no one fixed the window or the phone for the remainder of the trip. Safe lock was a bit strange and the numbers had to be extremely hard or the numbers wouldn't register. --Food-- Horrendous food. Ate mostly the buffet, but the food was re-used from previous service. You can easily tell, e.g. pork chops which were cooked during previous service were now bathed in BBQ sauce but it couldn't hide the dry cook taste from previous service. Room service food, for chick nuggestries - the nuggets you can easily tell were re-used from dinner and rock hard. Asian restaurant was a very strange fusion. Walked out without even ordering to avoid wasting time. Avoid anything on tap, the water, soda, lemonade, etc on tap was disgusting and we started asking for bottles. --BeachPoolAmenities -- Amazing location.... the beach and pool is the true gem of the resort and sets the atmosphere. The pool and beach were pretty empty, i have no clue where everyone was as the pooleach was nearly empty and there is almost no other attractions there. Cabanas were extra charge requiring a package or bottle service, I ordered a cabana daily for the full days I was there. Lifeguards are non existent, on their phone or taking care of other matters. It seemed like they there for show than they are for true emergency services. No other real amentities. The kids room, is really a baby oddler room. There's one play area, with a bar and one pool table but no other true amentities - this was fine by me as I was looking for a beach resort. Just another note, there is very limited space with AC available. --Staff Service-- Most tips were not appreciated or acknowledged to provide a basic level of service. I don't care if the staff doesn't come up and thank you for tipping, but I would have appreciated a basic level of service from a higher end resort. There were a few gems staff members who were appreciative and actually provided service, I made it habit to be serviced by them, but most just took the tip, and continued to ignore you. For those that did provide better service, making sure I had bottles of watersoda instead of the flat tasteless tap drinks, or my bottle services for the cabana, I kept tipping constantly to keep their attention. Most staff ignored to service us (or technically the asian guests) intentionally at times. Even on the day of check out the coffee cafe, the staf went around and checked for drinks of all guests except the 2 asian families sitting there. The resort here needs more english proficient staff, hospitality training, and drum out the racist under tone from most of the staff. They also need to tell their staff to stop playing on their phones all day. As a wrap up, I would not ever return to this resort or the hotel chain.

Our family trip was amazing. Atmosphere was great. Staff was overall attentive. We stayed at the adults only side, beach was clean. The actual beach did not have any rocks, smooth ocean floor. Food was superb. However, what made the vacation amazing was our concierge Alam Molina. He created a group chat for the family to keep in touch. He even helped us celebrate a very special family event. Top service, this is exactly the vacation we needed.