Paradisus Palma Real Golf & Spa Resort

CURRENTLY AT THE RESORT — MANAGEMENT, PLEASE ADDRESS THIS IMMEDIATELY I am writing this review while I am still a guest at the resort, after midnight, because I have been unable to get anyone to resolve a basic issue in our room. Our air conditioning is not working. I have contacted the resort FIVE times about this. Each time, I have been told that someone is coming. I even physically went to the front desk and was assured that someone would be sent to our room. No one has come. It is now after midnight, and my two young children have finally fallen asleep sweating in a hot room. To make this even more upsetting, TODAY IS THEIR BIRTHDAY. We came here to celebrate them, and instead they are likely going to start their birthday exhausted because the hotel has failed for hours to address a nonfunctioning A/C despite five requests for help. This is completely unacceptable for a resort at this price point. Unfortunately, the room itself was disappointing from the moment we arrived. There are stains on the carpet, and the room has a damp, musty smell as though it desperately needs a dehumidifier. It does not feel clean or well maintained. There is also a major issue with dining for arriving guests. We arrived in the evening and were told we could not make restaurant reservations until the following morning, leaving the buffet as essentially our only option. The buffet experience was terrible—the food was cold and the quality was extremely disappointing. I am not someone who expects perfection. I expect problems to occasionally happen at hotels. What matters is how a resort responds when there is a problem. Five requests, a personal visit to the front desk, repeated promises that someone is coming, and still leaving a family with young children in a hot room after midnight is not acceptable customer service. I am asking resort management to contact me and make this right immediately while we are still here. I do not want an apology after we leave. I want the resort to address the room and A/C situation now and give my children the birthday experience we came here for. At this point, this has been an extremely disappointing start to our stay, and unless management intervenes, I cannot imagine returning or recommending this resort. I will also be documenting our experience on the other major travel and review platforms.

The resort is a lovely escape. The service is good-everyone is friendly and helpful. Francis (who works at the beach and the pool) was very accommodating. Luis and Ricky at the restaurants were super helpful with allergies and making sure our experience was excellent. Yronelis at the spa gave me two of the best massages I’ve had-and was able to alleviate a lot of hip pain following two surgeries. The room was kept stocked and was cleaned daily with attention to detail. We are enjoying our stay tremendously!

One of the nicest resorts we have stayed at. We did the all adult side and our personal concierge Yinesca Ramírez, was absolutely amazing. She treated us like royalty. Loved all the restaurants ~ to our surprise Mediterranean was our favorite. The beach bar was amazing service!!! The guys were fun and waited on us again like royalty. Only complaint was the seaweed in the water - we love clear waters but they do a great job keeping it off the beach. Had the biggest lobster tail ever. Bartender inside the whiskey bar (see photo) is incredible. Nightly entertainment was so good. Very nice place !!! Our room was amazing - 8302 Welcome to paradisus palma Real!!

A bad experience; despite having visited this resort on several occasions, the service this time fell short our expectations—ranging from good service provided by some staff members to very basic service from others. The two rooms we occupied had damaged items that we reported without receiving any resolution; furthermore, the rooms emitted a foul odor—apparently coming from the bathroom drains—among other issues that would be too numerous to detail here.

Good service, Food 🥘. All services are good 👍🏽