Paradisus Punta Cana Resort

This place was a huge disappointment. The food and service are generally awful. There is a ridiculous process for booking restaurants the is mind bogglingly archaic and often ineffective even after you labor through it. Why they don't let you book reservations online is a mystery. Anyway, don't go here. Just go to Moon Palace, which sets the standard for all inclusive.

Amazing family trip at the paradisus. A big thank you to Emmanuel from the family concierge, Grisey, Laura, Graciela, Itza, Arlette, the chefs Roberto, Solverio, Rosa, Jesica and Cocina from Celsius and Selina from the Lunchbox who were so accommodating to our specific dietary requirements, especially being a party of over 15!! All food was delicious and enjoyed by all. Finally, Michelle and Jocelyn from the activities team who brought lots of entertainment and fun to all kids!

The resort is gorgeous and the service is exceptional. We were in the junior executive suites with a swimming pool and a bar. Blue Agave is an amazing restaurant with great food and even better service. Antonio, our concierge, by far exceeded our expectations. He made sure every little detail was covered and that we were happy all the time. His customer service is unmatched.

Disappointed, I went there to celebrate my grandma’s 90 birthday and they didn’t care. My room wasn’t ready Customer service is bad it felt like they only care about the people with membership.

We stayed at Paradisus Grand Cana All Suites and I feel compelled to share a very disappointing experience. We fully paid for three rooms in advance, in November 2024, but our stay only happened now, 9 months later. After more than 12 hours of travel, we arrived at 11 PM exhausted and hungry — with two seniors over 75 years old and three children — and were forced to wait over two hours to check in. There were no other guests checking in at that time, which made the delay even more frustrating and difficult to understand. They kept our passports at the front desk and told us we could eat at a restaurant that was already closed. We only received our rooms after 1 AM, and were told they were “doing us a favor” — even though we had paid for everything 9 months in advance. The issue was that we were asked to present the exact same card used for the original payment, which obviously no longer exists. In Argentina, Banco Macro acquired Banco Itaú, and all cards were reissued under the new bank’s name. We explained this, presented the new card, and offered to show full bank statements clearly proving the payment was made in December — but this was not accepted. We also offered to leave a different card as a guarantee for any consumption during our stay, but again, it was all refused. The only thing they insisted on was the original card, which had been replaced 9 months ago by the issuing bank itself. Despite all our efforts and explanations, we were treated with suspicion, and this was not only humiliating but deeply inhumane — especially considering our travel group included elderly people and young children who had just endured a long, exhausting journey. I would sincerely appreciate it if the “fraud expert” at Meliá could personally contact me and explain what kind of fraud they believe could possibly occur nine months after a full, traceable payment. I am awaiting this explanation directly and formally, given the seriousness and absurdity of the situation. I believe your guests deserve to be treated with respect and common sense, particularly when everything has been paid, documented, and explained in good faith.