Zel Punta Cana

We really liked how quiet and relaxing the resort was. We had a swim-up suite and loved every minute of it! Even though it only has two a la carte restaurants, the buffett definetely makes up for it. Mari at Prada for the breakfast buffett always made sure we had coffee and asked if she could get us anything else that we needed. Huge variety of food in the buffett for dinner. Sharoski in the evening meal at Prada was always friendly and took care of us as well. The staff at the resort was very friendly. Ricky, our concierge very helpful and attentive to our needs. So was Rosemary and Romana. We really enjoyed the crafts activities and the merengue dance lesson. Natalia was a great dance teacher and a crafts instructor as well. Yajaira at Cafe De Finca made the best cappuccino and iced lattes for my wife. Milluvia at the Parda Bar always took care of us as well. Carina at the AUA Spa was excellent. Last but not least, Eladio at Tacorini really took care of us by rushing a lunch order so we could eat before we departed for the airport.

Travelled with sisters to Zel. Staff is very friendly. You do need to take a trolley to beach and for nightly activities. Rooms are big and beautiful. Jacuzzi tub on balcony only fills with cold water. Food at buffet lacked selection and was cold. The food at the à la carts was very good.

I had an amazing time at the Zel. The food, the drinks, the service, we were treated like royalties. I have never had better service in my life. I would recommend this place to anyone with no reservation. The food at the Mexican restaurant was just delicious. Had ceviche all week with tacos.

The staff was friendly. No one speaks English very well. The food was as you would expect at an all inclusive on a 3rd world island. Not bad but not excellent. There are no staff around the pools. I’d have liked to have people filling drinks but really that’s my only complaint. It was a great spot for a quick vacation.

We stayed at the Zel last January when they were newly reopened. We returned this year hoping things would improve, as the resort had time to work out the kinks. The rooms and grounds remain top-notch and are truly a highlight. Last year, drink service was available in the lobby during the evenings and regularly by the pool. This year, we experienced pool service on only one day and none in the evenings. While the bar itself isn’t far, this level of service does not align with a property advertised as a five-star resort, and it impacted our overall rating. The food experience has unfortunately not improved. The buffet remains much the same as last year — food was often cold, soggy, and lacking flavor. Options at both the buffet and à la carte restaurants were even more limited than during our previous stay, which was disappointing, as this was an area we had hoped would improve. This resort has a lot of potential to truly be a five-star destination, but it continues to fall short in several key areas. Sadly, we will not be returning for a third year.