Zel Punta Cana

I’ve visited a few all-inclusive resorts, and this one is absolutely the best thus far. The restaurant options were impressive, the buffet was always clean, well-presented and offered tons of options. The rooms were cleaned daily, the staff was welcoming and attentive, the tennis/pickleball center was well-designed and included a gym to warm up, refreshments, pro shop and very nice, newly painted courts. The coffee shop offered lattes that hit the spot every morning. The overall layout of the entire resort offered tons of privacy, relaxing spaces and just an overall elegant vibe. If you’re looking for an above average all-inclusive resort, with more than just a good buffet, this is the destination. Luxurious, relaxing, well-appointed, very clean and elegance describe our experience!

extremely nice service Emanuel is the best . He is really friendly and made our vacation very enjoyable.

Ricaldo at the beach bar is amazing really good service excellent employee in general 5 Star would leave more if i could

The look and feel of the rooms was nice and the hotel looks immaculate and has great atmosphere of relaxation. Lots of the staff is extremely helpful and thoughtful. There are not enough bars, and in particular not enough bartenders to sufficiently serve drinks particularly at the pool area. The food is not good, flat out, room service is inedible and often the descriptions are completely off base for what you expect. I would recommend this place If you are not very big drinkers, and for extremely fit people it would be a good idea the fitness classes and wellness areas in general are quite nice not ample but nice, the daily activities are also great for couples, But if you care about quality food, and consistency this is not the place I would go.

My room was not clean upon arrival there was hair in my shower and on the sink. Room service order takers were rude and the menu was very limited. Room service food was absolutely awful. No nightlife, the DJ was wack, the pool was falling apart. Most of the staff was very unpleasant!!!! Romina was nice.