Zel Punta Cana

We had an amazing week at Zel. So relaxing and so much is offered. My personal favourite was the Sangria making class as well as the espresso machine painting. The sunset cycling was also so beautiful. I’d like to point out a few individuals that really made our week that much better. Jairo - always happy and with a positive attitude. Thank you for being such a great server! We loved your singing too!! Francisco, Ricardo (from the beach club), Jazmin, Carlos and Dandi. Gracias a todos!!! Food was great. The seafood paella at Tacorini for lunch was our favourite. The beach was wonderful! The bar service was on point too. My only complaint about the beach was the vendors who are there all day unfortunately. The fun republic was such a nice touch. Great for families as there is mini golf and a playground all included! Ice cream, churros, night shows, all in one place at no extra cost. I would 1000% recommend this hotel and hope to be back in the near future. Thank you Zel!!!

We thoroughly enjoyed our stay at Zel. Everything was perfect, and the staff were exceptionally kind, friendly, and helpful. They made our experience even more memorable, especially Nisa. From the day we arrived until our departure, she went above and beyond to assist us with everything we needed. Her professionalism, warmth, and dedication truly made our stay even more enjoyable. Thank you to Nisa and the entire team for such a wonderful experience.

It’s a long review coz it was really a mixed bag for me! The Room & Amenities: 5/5 The room was spacious and well-appointed with comfortable beds, a great living space, and a large bathroom with excellent amenities (including a coffee machine, hair dryer, and clothes steamer). I loved the addition of a ceiling fan! The AC was locked at a minimum of 21°C, but the combination of the AC and the ceiling fan kept the room perfectly cool even in mid-30s temperatures—a smart way to save energy. Having a jacuzzi on the balcony was also a really nice touch. Breakfast & Activities: 5/5 The breakfast spread was fantastic—because who doesn’t want to start their vacation with mimosas and champagne? 😁 The hotel also excels at planning daily activities. I took part in a fun sangria-making class, a beautiful sound meditation, and a surprisingly great disco party hosted by the resort. Service & Concierge: 2/5 At check-in, you are assigned a personal concierge for your stay. Mine was a nice guy, but he seemed constantly distracted and lost. His property tour lasted about five minutes, leaving me completely blank on where things were. Communication was poor: he didn't give me his WhatsApp number until a day later. He was also a bit condescending when I asked about the wine restaurant, claiming wines were "cheap, like $400-$500 USD" (I later found bottles starting at $35). He also promised to arrange a complimentary bottle of white wine and set up my balcony jacuzzi, but completely failed to deliver. I don't expect freebies, but please don't promise things you won't do. Food (Outside of Breakfast): 2/5 Aside from breakfast, the dining was a letdown. Asian Restaurant: The live food station looked great, but the food was incredibly bland. Everyone around us was begging for chili or soy sauce. The service was painstakingly slow—one very nice, but terribly overworked server was handling at least 30 people. Many guests left without getting their desserts. Greek Restaurant: The lunch "buffet" consisted of exactly three items (rice and two chicken dishes). The a la carte menu was extremely limited and not very tasty. Other guests I spoke with agreed the food was lacking. Dinner Buffet: I planned to eat at the standard buffet one night, only to find out it had been moved to a sister property. No one told me, and there was no signage. Housekeeping & Coordination: 1/5 Communication is a massive challenge here. I requested a 1:00 PM late checkout through my concierge, who said "done." On checkout day, I got a call at 11:45 AM asking when I was leaving, meaning he never communicated it. Worse, after re-confirming my late checkout, my privacy was breached twice while my "Do Not Disturb" light was clearly on. First, someone came to the door at 12:15 PM to check if I had vacated. Then, at 12:30 PM, there was a knock and someone just walked right in while I was still half-dressed and getting ready to leave! There is zero coordination. Housekeeping is also minimal. They claim to clean between 9 AM and 5 PM, but my room wasn't touched until I left for dinner. Even then, my bed was just tucked in, trash wasn't emptied, used towels were taken but not replaced, etc. The staff genuinely seems overworked. Final Verdict: Zel has a beautiful hard product and great daytime activities, but the communication, dining quality, and overall service severely hold it back from being a premium experience.

Excellent experience!! Everyone was so nice and accommodating. SPA was fantastic and the activities were excellent.

We spend a beautiful vacation. The stuff super nice . We enjoyed very much . The bartender victor at voltage and the the activity teams are amazing thanks guys to make us spend a beautiful vacation will return no questions about it