Zel Punta Cana
Punta Cana, Dominican Republic
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About the Hotel
At Zel Punta Cana, your well-being is our priority. Under the Caribbean sun and just steps from the crystal-clear waters of Playa Bávaro, this all-inclusive resort is inspired by the energy of the Mediterranean lifestyle, in partnership with Spanish tennis legend Rafa Nadal. With architecture designed around open spaces, the resort offers swim-up suites, pools, a beach club, a concept store and includes up to seven restaurants that blend the best of Mediterranean and Caribbean cuisine into your experience. Run along the beach with friends, relax by the pool with a specialty coffee, join a HIT or energetic fitness class, or enjoy a sunset drink at our beach club. Here, everything flows: relax, activate your body, nourish your mind, and live to the rhythm of your own well-being, in your home in the Caribbean.
Location
Zel Punta Cana
Av. Alemania
Punta Cana, Dominican Republic
23000
Nearest Airport: PUJ
Features and Amenities
- General Information
- Pet Friendly
- Connecting/Adjoining Rooms
- Handicap Accessible Rooms
- Dining
- Swim-Up Bar
- Bar
- Room Service
- Snack Bar
- Beach Waiter Service
- Pool Waiter Service
- Restaurants
- On-Site Amenities
- Salon
- Concierge
- Spa on Property
- Laundry Service
- Fitness Center
- WiFi
- Game Room
- Currency Exchange Service
- Sauna
- Live Entertainment
- Garden
- Terrace
- Boutique
- Golf Course
- Tennis Courts
- 24-Hour Front Desk
- Steam Room
- In-Room Amenities
- Private Patios or Balconies
- Turndown Service
- Air Conditioning
- Ceiling Fans
- In-Room Safes
- Mini Bar
- Flat-Screen Televisions
- Coffee & Tea Facilities
- Activities
- Cultural Classes
- Excursions
- Tennis
- Pilates
- Scuba Diving
- Snorkeling
- Yoga
- Beach Volleyball
- Table Tennis
- Horseback Riding
- Golf
- Dance Lessons
- Aqua Fitness
- Family
- Children's Programs
- Cribs
- Babysitting
- Children's Amenities
- Teen Activities
- Nearby
- Beaches
- Interests
- All Inclusive
- Beach
- Golf
- Hotels
- Water Park Onsite
Reviews for Zel Punta Cana
Something I have to say
Well, the room is big and the resort is beautiful with lots of trees. BUT.... - the food quality is below the average, often seeing the hair in the food, meat was not fully cooked and toast, harsh brown, pancake & waffle was overcooked - NO Front Desk, communicate with staff by using WhatsApp, lack of communication and no immediate attention on certain needs. Even with personal consierge services - Lack of training for the room services team. No replacement or refill for toilet paper, tissue box, shampoo and bodywash even when we indicated the change or refill needed.
mrryan2011 - Toronto, Canada
Great stay at beautiful new hotel
My family had a lovely 5 night stay at Zel Punta Cana. We loved the low key atmosphere. It never felt crowded and was not noisy. They have beautiful pools, easy access to a lovely beach. The beach bar/restaurant was great. The buffet was different and well prepared for each meal in the Parda. We had 2 swim up suites which were fantastic. Clean and well maintained. The all inclusive nature of our trip was fantastic. They had great exercise and craft classes. There was always a lot of staff around. Everyone was friendly and helpful. We had a great time.
Anne B - Middleton, Wisconsin
Disappointing drop in service - club Melia members beware…this is our third visit to Zel in 6 years - previously called
The services that used to be included (access to Palma real, tennis, small boats/paddle boards) are no longer available. Everything is for a fee. There are no reservations at the Palma real hotel so you are left eating at the buffet or just at Zel restaurants. You can’t even go on the main beach as Zel has its own area now. Buyer beware, we are very disappointed this trip!!
Departure552587
Our stay at Zel
do not go there if food is important to you.. we did not get sick but the food was UNACCEPTABLE.. We literaly could not eat there.. horrible. Nadal's name is associated with this. i know he is not involved but he is an owner. GROUNDS ARE GREAT. DO NOT GO IF YOU DONT SPEAK FLUENT SPANISH. MOST OF THE STAFF DO NOT SPEAK ENGLISH.
shelly b
Zel Punta Cana - family of 4 winter break - HORRIBLE EXPERIENCE. Do NOT go
The food was absolutely horrible, and the staff was not accommodating in the least. The property itself is beautiful--the all-suite rooms are spacious and gorgeous and the beach is nice, but it is NOT close (you have to take a shuttle or about a 12-15-minute walk). Overall, the staff was not friendly or professional AT ALL (other than a few great employees, but they were few and far between). The overall vibe is not welcoming, relaxing, or catering to the guests in any way.
Navigate752912
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