Zel Punta Cana

From the moment we arrived to the moment we left, we didn't have a single stressful or annoying moment. Everything was great. The room was very beautiful and new, with a lot of space and comfort. The people that work there are always friendly and happy to help. Every single plate of food we had was amazing. The only bad thing is that we have to leave! Special shout out to Andres Balbuena and Warner, people that work at the reception that made everything to make sure that our stay was pleasant. Last thing, the beach bar is simply amazing. The service is great, the food comes super fast (seriously, it took less than 5 minutes between the order and receiving the starters and no more than 10 minutes for the main) and the waiters are always dancing and smiling around. Overall very good vibes at Zel! Already booking my return!

Pay the money for the swim up rooms. Worth every penny. Your own private cabana, two lawn chairs and steps into the pool and a private patio. The rooms are decorated so cute and the bed annd pillows are comfy.

Good overall, still room for improvement in the level of service. The waiters were nice and helpful, but often things took a long time or they forgot about them and we had to remind them of our order. The area is really beautiful and spectacular. A short distance to the beach and the walking route there is also pretty.

I loved this resort! The staff were so kind, the food was delicious and the amenities offered - gym, spa and different pools were perfect. The resort is also only a 15 minute walk and 5 minute shuttle to the beach. The all inclusive resort is meant more for older kids in their twenties and for couples to relax. It’s not really designed for kids as there’s mostly pools and no kiddie rides or entertainment.

We had a really good holiday at Zel, but it does have some shortcomings, with the main one being the food… The resort itself is lovely. Great pools and looks lovely. There is always a cabana or chair free (no extra charge for the cabanas). Buggies take you to the beach or fun republic. They are regular and quick. Fun republic is great too, with butlins style entertainment, a really good ropes course and high quality mini golf. The beach is nice too (have nets so no seaweed), having walked along the beach, it is pretty much the nicest part. Only problem is there are not enough chairs and definitely not enough parasols. They are usually all gone or reserved by towel hogs by 9am. Room - we stayed in a standard suite - amazing room. Huge, comfy bed, lovely balcony. Nothing but positives. Includes multiple usb sockets, well stocked mini bar, nice bathroom. Balcony has a hot tub and comfy quality chairs. if you can afford it I would definitely recommend upgrading to a swim up room - they are great with lovely pool access, cabanas, and loungers. Food - is not great. The buffet breakfast - omelet, fruit, pastries and yoghurt are good. The rest is Luke warm at best, soggy and not very nice. Lunch and dinner are pretty much the same, with only the salad, bread and pizza any good - I am unsure why don’t they use proper hotplates and chafers after everyone gives the Same feedback? Albeit I found the desserts reasonable for an AI hotel. Tacorini is reasonable for lunch, but the dinner menu is limited and not very good. Nokyo is ok, but not great. The teppan is terrible - worst I’ve had… was just special fried rice. Steak restaurant was the best. Steaks and prawns were nice, but the side I was served was microwaved rice! Entertainment - the resort is a bit confused. There is not enough wellness going on - wanted to do more Pilates every morning (as was really good) but only happens a couple of times a week! Nightlife was limited, which was fine for us, but would have been nice to have a few more bands. Bars - drinks were good. Only problem is there is only really one bar, meaning a 10 min queue for Drink is not unusual. The resort is linked to the Nadal centre, which was a big reason for us booking the resort, as wanted to play padel and some tennis, however you have to pay full price to use the courts or have lessons, which is a lot ($90 for a lesson). Also no way of organising games with other guests and staff won’t help with this. Service- sometimes good (mainly at the bar and tacorini). Often very transactional, and not too friendly. Was a nightmare trying to get anything in the buffet such as cutlery or a drink . The concierge is a bit gimmicky, would have been happy with a functioning app where I can book my own restaurants etc. tried to email the hotel in advance of my stay, no reply to multiple emails. As above, had a lovely holiday. Resort is great, rooms are great. I can put up with below par service, but the food would stop us coming back.would recommend if food isn’t important to you.