Zel Punta Cana

Great customer service and awesome vibes. I wanted a laid-back feel and spa experience. The spa was everything...best massage I've ever had. 👌🏿

We stayed for a few nights at the end of November. We usually stay at secrets, excellence or zilara. We like adult only resorts, but we wanted a few extra nights at somewhere less expensive, so we chose Zel. Overall, I really liked this resort. The master suite was really nice and newly renovated, the pool area wad so lush and spacious, it was an absolute stand out and the hotel was pretty chill, even with kids. I think if you are a solo traveller looking for quiet, this might be your spot. The pool is not only very lush, but the seating is ample and spaced far apart. If you are getting a swim out, shoot for buildings 1-4, it’s a way better setup and gets later day sun. They may have missed an opportunity here. If they upped their food and switched to adults only, they would have all the ingredients for a top luxury resort. Food in the restaurants was pretty good except for the buffet where everything tasted like day old leftovers. Also, they could benefit from another restaurant option at dinner. I couldn’t see staying here for a whole week with only 2 dinner restaurants and the buffet. I was surprised to see grey goose vodka and other premium liquors at the resort. The resort is located on the same property as the paradisus and melia. You can’t use their facilities, but the grounds throughout are so well done. There is a trolley to take you to the beach, which is frequent and not a problem at all The beach is nice, but the area the beach is in is a little chaotic. Lots of people and lots of boats. The only real downside of the beach is that you might not get a seat. You take the trolley ride and then, no seat. We thought the service was quite good. We didn’t try the spa or the activities. I would go back

Our trip was perfect, we were on our honeymoon and wanted to relax, which is exactly what we did. The service and facilities were perfect! Super friendly and helpful staff, clean space, spacious room, very good drinks and restaurants too, plus the hotel is beautiful! A perfect place for couples who want to relax.

Our room had a bad odor. I later figured out it was the mattress. The room has a jacuzzi in the room and one the balcony so I assume the bed gets wet alot and it's just not properly maintained. So just make sure you check out your room before you settle in. This was my first trip to DR and I would say it was a nice secure resort. Food was not great but I think that's typical for this all inclusives.

Overall great experience. The weather was beautiful. The accommodations and activities at the resort were just what I needed to rest and refuel. There are many choices for food, and the staff go above and beyond when it comes to service. Be sure to check out the spa and ask for Ricardo at the beach. He will ensure that you have everything you need to relax.