Zel Punta Cana

Zel Punta Cana is really amazing. I love the small Hotel and the privacy and also the floating in the Pool with its hidden corners everywhere. The Beach is nice. But there should be more sunbeds. The Restaurants are really good. My Partner loved the Steak House Volcano. The main buffet was Always really healthy. Pur favourite snackbar was Tacorini. Eddy and Luis are always a Great Team with their Service. My Favourite Part are the art classes. Love that! I really have to Thank Romina. She organised everything for my Partners Birthday with cake and decoration and reservation. She texted me all the time if everything was alright and send me photos for the cake options. She was so Kind and helpful. She also informed me about the activities at my Partners Birthday. The Beach Party was a blast. We really enjoy our stay here!

1.) The second I got to the room, I noticed 2 of the wine glasses had red lipstick on them, also one of the cokes in the fridge was half empty, I complaint to one of the 7 managers and he offered a bottle of wine, it never arrived . 2) Then the next day same thing happened, ordered a drink at the restaurant by the pool, it had RED STICKY lipstick on it, was so disgusting because I felt it in my lips! 3) they can’t hold a reservation to save their life’s , everything takes for ever an the service is horrible. I went to have a good time, and have a relaxed vacation but I ended up having to do most of the work. None cares about anything. None is on top of anything really. Horrible HORRIBLE experience. The ONLY good thing I want to add is that we needed a vegetarian dinner for 5 of our 10 guests and the chef of the buffet, help us out big time. I would only recommend this place if you only care about nice facilities. Other than that do yourself a favor and find a different place to go.

PROs: Lovely property, friendly staff, and mostly positive dining experiences. CON: When my brother and I made our reservation on the hotel website, we chose category called "Swim-up Suite; 2 beds." When submitting the reservation, I added a note saying "need 2 beds please." A few days before arriving, I received a communication from the hotel asking how many beds we wanted, to which I replied. Upon check-in, we were told the Swim-up Suites only come with one King bed. I gave my brother the king bed and I spent my vacation sleeping on a crappy sofabed.

We stayed at Zel Punta Cana from January 5th to January 12th. Despite the modern look of the hotel and the fact that it is well maintained but there are some caveats that I am going to detail below hoping that I will help others in their decision to vacation here. Pros: • Resort is beautiful, and it has a Mediterranean vibe rather than Dominican. • A lot of pools, gardens and vegetations are well maintained • Lot of chairs available at the pool at any time • Room was absolutely fantastic being a suite, There are actually two rooms separated by sliding wooden door. Each room has its own TV wall mounted. The bathroom is huge. This rooms are probably some of the best I have seen (I would rate them 5 out of 5) • The balcony is also huge having two lounge chairs a table and a jacuzzi tub • Beach is also very nice with white sand • Check out and check in process is seamless. They could both be done from the phone. Cons: • Despite the modern look of Pardo restaurant (the designated buffet) the food is underwhelming and that was one of the things that bothered us the most. Foremost, the space where the food is kept is very small and that probably influences the variety of food that is available. There is no fresh beef, pork, fish that could be cooked on the spot which are plenty available at other resorts. The only thing that they cook ad-hoc is omelettes and pasta. They also have a stone oven where they can cook pizza. Out of all the resorts we have been to this is definitely the worst in terms of food selection and it is unfortunate (2 out of 5). • Another issue that I have noticed pertains to logistics. They seem to run out of beverages very often. For instance, on January 9th , to give just one example, the bar on the beach did not have Aperol nor Mimosas at 9:00 in the morning. I could understand if you run out of things toward the end of the day but not at the start. (3 out of 5) • Entertainment is very weak and it happens in the Pardo restaurant area at night (2 out of 5). • Service is hit and miss and that is surprising considering that they do not seem to have a lot of people on premises. However, we did have some good service from Alex, Francisco and Sulady but I wish there were more people like them. • A la carte restaurants could be booked but Japanese experience was lacklustre as the food was not great at all. The Steakhouse restaurant was good, we booked it twice but expect to be there for 2-3 hours. I am not sure why it takes so long to have a steak. Upon checking with other tourists, which we befriended during our stay, they had the same complaint about long wait times. • There are not a lot of beach chairs available as the section reserved for Zel is very small. Make sure you wake up in the morning and reserve your chair if you want to stay by the ocean. • Last thing, this hotel does not have direct access to the beach but they do provide shuttles that come on demand which is nice One tip for people staying at this hotel is that you could visit Paradisus Palma Real and Melias where there is entertainment at night. There are shuttles available that will haul you back and forth.

Zel punta cana is a fresh new concept hotel. The hotel has been fully renovated. My husband and I were there new year day for 4 days it was great not enough time we are already looking to go back for more days. Restaurants food was fresh. Cleaniess of the hotel was on point. The hotel had plenty to do from class to fitness and spa treatments. They also now have a night club onsite. One last thing ofcourse the amazing staff that goes above and beyond to make you feel at home Angela Mercedes thank you so much we appreciate all your wonderful service during our stay which makes a difference. Customer service is TOP notch here the staff is hard working and they really enjoy what they do. Thank you to Leticia Martínez Eladio minier Óscar de la piscina Juan francisco de bares Jose Vázquez Yefre Belisario Also roomservice and maid were great we stay in 3003. We will be back soon. Thank you ZEl. The Figueroa