Zel Punta Cana

The stay was amazing and Butler Service (Andres) was nothing less than SPECTACULAR!!!). Excellent stay and really enjoyed the experience.

am writing to formally express my disappointment with my recent stay. While there were a few positive aspects—such as the quality of the food and the overall ambiance—my experience was ultimately overshadowed by multiple service failures and unmet expectations. First, although the property advertises itself as pet-friendly, I was denied access to certain restaurants with my service dog. This is unacceptable, as my dog is well-trained, fully documented, and behaved appropriately at all times. This inconsistency in policy was both frustrating and misleading. Additionally, I paid in advance for specific add-ons, including in-room flowers/roses and pet accommodations. Upon arrival, none of these were prepared. I had to follow up several times before receiving any response, and even then, the pet package was incomplete—only a bed was provided, despite other items being advertised. Cleanliness and maintenance were also major concerns. The pools were not properly maintained, and during my stay, I suffered multiple bites that appeared consistent with bed bugs, resulting in significant skin irritation. This is a serious issue that should be addressed immediately. Furthermore, the spa experience did not meet even basic expectations, especially given the high cost. The 80-minute session was poorly managed, and access to facilities such as the jacuzzi—expected to be included—was not properly provided or communicated. The massage itself was subpar and did not reflect the premium pricing. Overall, the lack of preparation, inconsistent policies, and poor service significantly impacted my stay. For a property of this standard, these issues are unacceptable. I expect this feedback to be taken seriously and would appreciate a response addressing these concerns, as well as consideration for appropriate compensation.

The best resort is you’re looking to relax and have a great time!! Staff were attentive, food was awesome, and rooms were incredible. Definitely recommend

The arrival and meeting with Andreas, our personalized host made this trip amazing. He guided us throughout the week with activities and food reservations and set our week up for us. Great service, amazing food and the cost for the whole experience was definitely worth it. I will be exploring more Melia properties in the future because of this experience.

Zel is a standout resort that truly delivers on every aspect of wellness and fitness. It creates an environment that encourages both relaxation and active living. For anyone seeking a peaceful, rejuvenating escape with a focus on well-being, Zel is an exceptional choice. The tranquil atmosphere, attentive service, and beautifully designed surroundings make it feel more like a wellness retreat than a traditional resort. We would highly recommend Zel to anyone looking to unwind, recharge, and enjoy a balanced vacation that blends comfort, fitness, and serenity.