Zel Punta Cana

Zel, was amazing. Everyone was so friendly. The resort is in tip top shape. Definitely worth visiting. Plenty of activities for everyone to do.

We were there mid June 2026. The hotel is beautiful, set amongst an array of bushes and palm trees. The paths wind from hotel to pool with plenty of nature all around you. Our room was perfect for us with sliding doors separating the master bedroom from the living/dining room and bathroom which had 2 entrances. The fridge was stocked daily with drinks and the room service was always good. We had a swim up suite so we spent most of our time in the water there and not at the main pools(although they were nice and had plenty of places to get out of the sun. The beach could have been a better experience because the lack of loungers with umbrellas. If you have kids the Fun republic was a quick golf carts ride away and the water park was blast! Walking the grounds you’ll find some ponds with plenty of fish, turtles and birds. Not to mention the large Iguanas that hang out on the shores. People were awesome, drinks were cold, flowing and the food was all I could ask for, no complaints. 10/10 would recommend!

We stayed for 4 nights, The service was incredible. The workers were very happy, excited, and helpful. They didn’t hesitate to help us or give us what we needed. The environment itself was very relaxing, clean, and nice. You could tell the hotel was newer so the facilities were all very nice. They had little crafts twice a day and little activities which we did some and had fun with! The food was definitely good, especially for an all inclusive resort. Volcán was our favorite. A few shout outs: Nisa helped us to our room and was so sweet the whole time. Jasmell was also nice and helpful. She helped me plan activities to do. There were so many more workers who went above and beyond and I wish I had gotten their names. If we returned to the Dominican Republic we would definitely stay again.

Overall, the resort itself was beautiful, peaceful, and very stylish, so I would give it almost full marks. The rooms were a bit impractical. We were given twin beds for single use, and although the living area looked nice, it was not very comfortable or functional. The TVs were also disappointing. There were only channels of little interest and no Netflix or Smart TV functions. Having two TVs was therefore of little value. The service was often too casual and informal. I would have expected more professionalism and a more proactive approach. Requests such as refilling the minibar and other services were often only fulfilled after repeated reminders. Service in the restaurants was sometimes unfriendly and slow. We frequently had to wait a long time before even being able to order drinks. In addition, items we wanted were often unavailable. The buffet food was average and lacked variety. International dishes such as pasta were not particularly good, and some ingredients seemed to be of rather low quality. A recurring impression was that several staff members were standing around, but nobody seemed especially motivated to help. The overall wellbeing concept is excellent in theory, but the execution was disappointing. For example, we would have loved to play some padel matches, but the reception staff showed little interest in helping. More generally, the resort did not make enough use of the excellent Rafa Nadal Tennis Centre facilities. Finally, when we were leaving, we called for luggage assistance, but nobody came, so we ended up carrying our luggage to the lobby ourselves. Conclusion: Beautiful resort with great facilities, but the staff seemed insufficiently trained, not very motivated, and lacking professionalism.

It was pleasant, room service is very bad, waiting for water several days. Room was not clean at all, bathroom filthy, stains all over the place.