Zel Punta Cana

The look and feel of the rooms was nice and the hotel looks immaculate and has great atmosphere of relaxation. Lots of the staff is extremely helpful and thoughtful. There are not enough bars, and in particular not enough bartenders to sufficiently serve drinks particularly at the pool area. The food is not good, flat out, room service is inedible and often the descriptions are completely off base for what you expect. I would recommend this place If you are not very big drinkers, and for extremely fit people it would be a good idea the fitness classes and wellness areas in general are quite nice not ample but nice, the daily activities are also great for couples, But if you care about quality food, and consistency this is not the place I would go.

My room was not clean upon arrival there was hair in my shower and on the sink. Room service order takers were rude and the menu was very limited. Room service food was absolutely awful. No nightlife, the DJ was wack, the pool was falling apart. Most of the staff was very unpleasant!!!! Romina was nice.

Very good service extremely nice service Ricaldo is the best . He is really nice very good service all the time. 5 stars for this guy

We had an amazing week at Zel. So relaxing and so much is offered. My personal favourite was the Sangria making class as well as the espresso machine painting. The sunset cycling was also so beautiful. I’d like to point out a few individuals that really made our week that much better. Jairo - always happy and with a positive attitude. Thank you for being such a great server! We loved your singing too!! Francisco, Ricardo (from the beach club), Jazmin, Carlos and Dandi. Gracias a todos!!! Food was great. The seafood paella at Tacorini for lunch was our favourite. The beach was wonderful! The bar service was on point too. My only complaint about the beach was the vendors who are there all day unfortunately. The fun republic was such a nice touch. Great for families as there is mini golf and a playground all included! Ice cream, churros, night shows, all in one place at no extra cost. I would 1000% recommend this hotel and hope to be back in the near future. Thank you Zel!!!

We thoroughly enjoyed our stay at Zel. Everything was perfect, and the staff were exceptionally kind, friendly, and helpful. They made our experience even more memorable, especially Nisa. From the day we arrived until our departure, she went above and beyond to assist us with everything we needed. Her professionalism, warmth, and dedication truly made our stay even more enjoyable. Thank you to Nisa and the entire team for such a wonderful experience.