Zel Punta Cana

The welcoming and service throughout our stay was superb. Juan Bautista, our welcome supervisor did an excellent job making sure that our stay was a pleasant one and exceeding our expectations. Food and restaurants were also far better than we expected. The art crafting activities were also great tokens and relaxing experience which turned into great souvenirs to keep from out unforgettable weekend. The private beach club is also very nice and appetizers are outstanding. Highly recommnded place to stay if you look for a quiet, relaxing, beatifully appointed accomodation with great service at a reasonable price.

​I really wanted to love this place. My friends and I were so impressed when we first walked into our rooms—they are stunning and well-designed. Unfortunately, that’s where the "vacation" feeling ended. ​The service throughout the resort was consistently awful. We waited forever at the bar for basic drinks, and the food quality was well below and was cold or was not enough for the guests what you’d expect for the price. It’s a shame because the physical property is gorgeous, but the service and hospitality are lacking. I wouldn't recommend this for a group getaway, the resorts is gorgeous but poorly managed, For a resort at this price point, you expect a certain level of hospitality that just wasn't there If you only care about a nice room to sleep in, you’ll be fine, but don't expect a luxury "resort" experience when it comes to dining or service

Service was good but Wasn’t much to do. No entertainment. Hotel room was kind of dirty upon check in. Food wasn’t great. Not on beach, no gift shop.

Amazing hotel, lovely friendly staff. Jose Miguel was a pleasure to deal with, along with plenty of the day to day staff including Alvaro, Stephanie, Yajaira & Marc. The activities are lovely to keep you busy throughout the day. The food was very good quality in general when compared to many other all inclusive hotels. It is also a lovely walk to the beach or if you prefer you can get the hotel's prompt buggy service directly there. All in all, I would thoroughly recommend the hotel and I will most certainly be returning in the future!

Great stay at a beautiful resort with some really good service from the staff!!!!!! Go to the beach the beach and talk to Ricardo, he’s the best!!!! He’ll get you everything you need!