Zel Punta Cana

Arrived to a tropical paradise at Zel All Suites, a boutique resort. Check in was fast & efficient, received bracelet which are also serves as your room key. We were escorted to our room by the young lady who checked us in & she explained the features. We chose a lovely swim-up suite with direct pool access, a good sized patio, a large palapas and 2 lounge chairs outside. The area was very private. If you can upgrade, I would highly recommend the swim up suite that has a comfy King sized bed, 2 TV's, a living area, a safe, a mini bar and large bathroom with seperate shower & lavatory. Note: The closets don't have doors or drawers, just some shelves and only one area for long outfits, if you need more room there is a main closet to put longer clothing. Zel is not ocean front, thus if you decide to go to the beach, outside of the lobby area you hop on a 10 seater golf cart shuttle & you are whisked away to Bavaro Beach...it's a 10 minute walk to the beach otherwise. Provided are lounge chairs & umbrellas. There is a restaurant on the beach where you can get lunch. The sand is very soft, it is cleaned each day, the water in April was warm and the waves were mild. However, Zel could use way more beach chairs for guests and umbrellas were lacking for those seeking some shade on the beach. There are plenty of seating at the resort (loungers, palapas, umbrellas, etc) The restaurants were excellent and not difficult to make a reservation in April as the resort was not full. We really enjoyed Tacorini restaurant was great for lunch & dinner. The Nokio Asian restaurant was also very nice, you choose do a la carte or teppenyakki and the steakhouse Vulcan was good, my steak was warm so I sent it back to make sure it was 'hot'. Just one concern, the wait staff need better training...they work hard but sometimes spend more time talking amongst themselves than serving the guests at times! The gym had the necessary equipment to work out, yoga classes, running paths, Rafa Nadal tennis, there is a wondeful spa sevices that patrons can use. Overall, a wonderful experience, would highly recommend.

Super friendly staff and great resort, i had a great time and look forward to coming again. Only thing needed is a sports bar

Rooms are very large, well maintained, and include a spacious balcony. The pool walk-out rooms feel very private, especially with the long lazy river-style pools. The buffet at breakfast and supper is good, but not great. The selection is smaller, which reflects the resort’s size (about 190 rooms). Overall, the food is good. The beach is one of the nicest we’ve seen—little to no seaweed, white sand, great depth, and perfect for long walks. The Zel beach area is spacious, and the beach grill is very nice. However, there are not enough lounge chairs or shade umbrellas, and some are broken and need to be cleaned up or replaced. There are frequent “chair wars,” with guests competing for limited spots. Many guests are forced to lay towels directly on the sand in full sun—an easy fix for the resort. Bali beds are available on the beach for $100 USD, while they are free at the pool. À la carte dining is very good. However, the touchscreen system for dinner reservations is frustrating. We couldn’t get the reservation we wanted until we texted the concierge. QR code menus are also inconvenient—the app is slow to navigate and makes it difficult to review options. Paper menus would be much better. The walk to the beach is about 10 minutes (approximately 0.7 km) in full sun, while the shuttle ride is under 5 minutes. Golf carts run very frequently. Overall, it’s a nice, quiet, small resort with beautiful, lush grounds and relaxing lazy river pools—great for walking around. There are also plenty of tennis and pickleball courts. The staff are very good overall, with some exceptional team members: Rosemarie (reception), Oscar (beach waiter), Baby (beach restaurant server), Mary (breakfast buffet), Gregory (Volcan restaurant), and the very “happy chappy” at Nokyo restaurant, sorry his name escapes me.

We had such a wonderful experience at Zel All-Inclusive Punta Cana! This was a family trip with my mom and my daughter, and it turned out to be one of the best hotels we’ve ever stayed at. Check-in was quick, and the staff was very friendly and welcoming. The beach and pool were both amazing, very clean, and well maintained. We got to participate in a few, like candle making, tote painting, Dominican Night, and our favorite bingo night! A special thank you to Yunior, who helped us during check-in. He went above and beyond by making our dinner reservations and checking in on us to make sure we had everything we needed. Overall, this is a fantastic place to stay. From the food, to the amenities, to the incredible staff, everything exceeded our expectations. Highly recommend for families or anyone looking for a relaxing and fun getaway!

Zel Punta Cana is great. Service is amazing and very attentive. The hotel rooms are very spacious. The food has all been amazing. Definitely need to give yourself Enough time to check out each restaurant. There’s service on the beach with servers who bring you any drink you want! Ricardo at the beach is very attentive and very friendly. Jose is great too, helped us with our bags! Everyone has been super helpful and nice. Highly recommend this place and hope to return soon!