Zel Punta Cana

It was a wonderful experience. The staff was friendly and very inviting the people that did the activities were amazing, especially Jasmel, suri Carlos y Danyi

Friendly service Clean resort Good food Beach club 10/10 Drinks were also amazing The painting activities were nice also

Zel Punta Cana is genuinely beautiful — the design, the atmosphere, the activities and programming are all exceptional. On paper, this place has everything. But I’ll be honest: our stay had some serious operational hiccups that nearly sent us packing. We found contact lenses in our room left by a previous guest. Our fridge arrived full of half-empty bottles — clearly never cleaned or restocked between stays. When we raised concerns, most staff were polite and well-meaning, but completely lost when it came to actually resolving anything. The spa experience in particular was deeply disappointing, and the handling of our complaints there made things worse, not better. We were genuinely preparing to change hotels and file formal complaints. Then Alexis Lopez stepped in. Alexis is the Guest Experience Manager, and I truly believe he is the reason this property has any goodwill at all. He didn’t just fix our issues — he took personal ownership, followed through on every single thing he said he would, and turned what was heading toward a disaster into one of the most memorable stays we’ve had. He was calm, warm, resourceful, and relentless in making it right. No excuses. No runaround. Just results. As a business owner myself, I can tell you: people like Alexis are rare. He is the kind of person you build a team around. I genuinely hope ownership reads this and recognizes what they have in him — because he is carrying an enormous amount of this property’s guest experience on his shoulders, and doing it with grace. Would I return? Yes — because I now know who to call if anything goes wrong. Zel has real potential. The bones are incredible. But the gap between the beauty of this property and the execution of its frontline service is significant, and the only thing bridging it right now is Alexis Lopez. Give that man a promotion. Immediately.

If you’re looking for a chill, boutique like resort, this is the place for you. It’s chic and decorated in a very modern way. Food: buffet open 3 times a day. We had breakfast and dinner. Both times have many options, from omelette stations to oatmeal or deli meat if that’s your jam. There’s jam too lol Volcan: steak house. Honestly surprised. The past resorts had mediocre food but this was actually good. Appetizers and dinner was solid. My mom got the meat platter and said the ribs were the best, then chicken and then the steak was kinda dry and tough. My salmon was ok. Portions are large so come hungry. Tacorini: appetizer was strange, goat cheese with bread and my mom had a salad which was ok. But dinner was great. She had a gyro and I had falafel tacos. Both excellent. Side of rice and potatoes also great. Idk why they require reservation because the place was empty lol we came back another time and it was great again. We got the same meals. Asian: we did the hibachi style dinner. Comes with sushi and then fried rice with meat cooked in front of you. Very very flavorful! Honestly so surprised. Food overall was great. Beach club: Ricardo was great! I wish it had more umbrellas, we were lucky and got some cuz the sun and I are in a battle and let’s just say if lose every time. They had the cabanas but they cost $100 which is steep. Comes with beer or champagne. They have a restaurant here that had decent food too. Had the Cesar salad with chicken and I was surprised. Maybe I was hungry but it was pretty good for resort food. Mom had the fish of the day with potatoes. She said it was kinda cold and too salty but she thinks everything is too salty lol Music: finally a resort that plays Spanish music and not English music. If I wanted English music I’d stay in Chicago. (Only the beach club while they’re open played Spanish music) Who’s still reading this? lol Room: very spacious. Kinda oddly designed. But the AC worked and it was clean. Only had two small garbage cans which seems like a weird compliant but I guess I generate a lot of garbage lol Issue: water started dripping for the ceiling above the bathtub at like 4:30am. No one came to check it out despite calling twice. I had to walk down there myself and the guy up front was hesitant to give us a new room. Said that system won’t let him see what’s open till 8. Magically he found something and told us to pack our stuff. New room was fine. Same layout and a bit closer. Arianna from guest services was great about reaching out and offering to rectify the situation. We’d come back but probably bring our own umbrellas lol

Beautiful property. Loved our suite and all inclusive format . Attentive service in all restaurants . Also beach facility wonderful . Food very good and plentiful and lots of choices