Zel Punta Cana

We travelled to the Zel from Windsor, ON with Air Transat on Feb 06, 2026. The flight was uneventful, albeit late. I won’t go into all of the issues that occurred when we arrived at the hotel; however, we went through Plan A, then Plan B, then Plan C, and finally got it right on Plan D. Things happen that are beyond the scope of all involved but the mark of a good management team such as the one that Alexis Lopez headed up is to keep going until everyone is satisfied. Alexis and his team were in constant contact with us during the process to get it right. We were thankful for that. This well-laid-out garden venue hotel is not for the rock & roll crowd and could have been called the Zen Paradiso. We were in a gorgeous Master Suite with a garden view. Nothing was lacking in the room. There were plenty of comfortable cabanas scattered around the meandering pool area. Lots of elbow space. We did not feel crowded—great food and service. The staff, including the cleaning staff, seemed to be happy and willing to help. It is a great hotel for a relaxing recharge holiday.

We were very happy staying at Zel for the first 9 nights. Unfortunately, the last 3 nights were a nightmare. 3 of 4 family members needed doctor’s attention, my daughter (5) was hospitalized for 2 nights due to food/ water/ beverage poisoning. We did not get a proper hotel doctor examination and advice - the hotel does not have one which would be more equipped for such cases and wouldn’t simply point us toward a hospital. Also we felt sick at the time of check out and no solution (at least late check out) was offered to us. We were in big distress because of that in addition to the medical emergency. On the bright site - I loved the sport activities, art workshops, the spa, hotel garden and pool. The hotel offers an amazing activity program for the whole family.

Our family of 14 felt ZEL Punta Cana was an amazing discovery! It hit on all marks for us—food, pools, rooms, staff, atmosphere, etc. Raphy was especially great!

The stay was amazing. The room was pretty big and really pretty and the beds were comfortable. The drinks and the foods were also good. The staff is very nice and warned us about all the activities.

Excellent value for money. Staff helpful, kind and respectful and can't do enough to help. Suite was out of this world. Fantastic yoga / fitness classes and cultural craft activities throughout the day. Excellent restaurants. Possibly best beach bar and sunlounge area on Bavaro Beach (in our opinion). Peaceful nature area where you can sit next to the Iguanas. Beautiful pools; plenty of bali beds, sun loungers and quiet spots. Landscaping beautiful. Excellent fitness and health and wellbeing programme with some of the best yoga classes we've ever attended whilst away. So many more positives with all inclusive such as access to 'Fun Republic' - Highly recommend this hotel