Zel Punta Cana

Save your money and don’t go here! This review is for travelers from the U.S. This resort has so many issues that I don’t even know where to start. First of all, there is absolutely no customer service. Many of the workers don’t speak English and have poor attitudes. They don’t even know basic words like spoon or fork. The staff also seem poorly trained, and it shows in the level of service. Nobody comes back to check on your table or asks if you need anything. If you order coffee at breakfast, don’t be surprised if it arrives after you’ve already finished eating. Housekeeping is another major problem. They don’t clean the rooms, even after requesting it multiple times.The food is below average. The buffet serves the same food every day, and there are flies sitting on it. The steakhouse was especially disappointing. The quality of the food was very poor. The meat was bitter, and we left most of our meal untouched because it was simply not edible. The lobby is an open-air space, which means it’s around 85°F and very humid at night. There are ceiling fans, but most of them don’t work. We asked the staff to turn them on, and they completely ignored us. The air conditioning in the rooms won’t cool below 70°F, which is uncomfortable if you’re used to sleeping in a cooler room. The bed sheets and towels aren’t white and have a very rough texture. The minibar is below average, and the shampoo and conditioner are so watered down they’re almost useless. There isn’t even a store on the property, so if you need anything, you have to walk to the resort next door. This resort has so many problems far too many to justify the price. Coming here was a huge mistake.

I highly recommend Zel Punta Cana. They offer wonderful activities that are focused on health and wellness. The food was delicious and our room was excellent. Staff was friendly and helpful.

It wasn’t the greatest or the worst. I enjoyed the views. I like the materials of the building, wood and stone. I already talked about what I didn’t like or noticed previously.

We had a wonder time at Zel Punta Cana ! The food was amazing and the staff was very welcoming. One of the staff members, Suris, was a stand out ! We met her leading some of the art classes and she tended to us for most of our trip. The resort itself is wonderful with all of the pools and easy accessible beach. I would for sure come back here for another vacation!

Julio from hibachi was wonderful ! My first hibachi experience and I loved it. He brought energy and fun to the table and he made the food with love and you can tell !! I loved it, 10/10!