Zel Punta Cana

No reception when arrived, Sit on a couch for 15 to 20 mins waiting for someone to come with iPad ask you questions then check you in. We had an early flight so room wasn’t ready till 3:30. They send you an Room is stunning master suite. I would say for all inclusive it’s the nicest we been in 5/5 for room. Making reservations was easy we did the next day on the computer by the buffet. Restaurants are a hit and miss. Food at buffet Luke warm unless you’re getting something made. Beach restaurant cold fries lukewarm burger. There’s plenty to eat but not always hot. 2/5. I had a-lot better for what we paid. The restaurant that gets a 4/5 is the steakhouse and Mexican at lunch. Beach disappointed the water is a pretty blue but going in its not clear water, seaweed floating everywhere. I like to see the bottom. If you want a chair with umbrella be at the beach by NINE AM or there’s none. 3/5 Pools are nice, they have lots but not much going on just some back ground music. Main pool is deep. They have a swim up bar but no one there. You have to wave them down to be served. Same thing as beach no chairs only have 16 lounge chairs and umbrellas around main pool. Want a chair at main pool be there by 9:30 or there’s none. Rate 3/5. The staff are friendly but no tip not great service. Very slow at all restaurants. Bring lots of money. One more thing I don’t know why this isn’t a adults only resort. Nothing against kids but really. Bringing kids to a peaceful resort nothing to do really.. NO water activities. Unless you pay. No kids club. So be prepared for lots of screaming or throwing football in pool. So over all I’m not going to a resort for the room. Would I return here no. Painting activities were fun but packed because there’s nothing else to do. No night entertainment, had to take ride to fun republic.

We were at Zel hotel for my birthday and every one was amazing specially Raphy and willlanda great , we enjoyed a lot we will back for my next birthday next year and i want Raphy as my butler or concierge

Zel is such a beautiful property, and it has exactly the kind of warm, relaxed atmosphere I love. The natural textures and understated elegance feel effortlessly stylish without ever becoming too polished or impersonal. The grounds are expansive and beautifully surrounded by greenery, with lots of quiet little corners where you can escape and find your own private spot to unwind. The pool area is especially lovely and makes it easy to settle into a slower pace. The spa is another highlight, with a spacious, beautifully designed water-ritual area that feels incredibly peaceful and restorative. It’s available at an additional cost, but it’s a lovely way to make the stay feel even more special.

I absolutely love the resort I had a fun time and enjoyed the food especially the chef. AndreinaVK Cuello she made the trip special!!!!

Untrained staff ! Be very careful when choosing this hotel. That was not a 5 star hotel at all. And do not use their shuttle service because they work with Otium Tour who are professional scammers.