Zel Punta Cana

Had the best time at Zel Punta Cana! Still here enjoying with my family of 6! Ricardo is the absolute best for service anywhere onsite, main pool, your pool, he’s takes care of all your needs with a smile. For butlers, request Raphy, both have made this trip the most memorable. 5 stars all the way

Overall, one of the best all-inclusive experiences we have had. Service was very good. Food at the restaurants & buffets were very good. Bartenders served great drinks. The resort is not directly on the beach but getting there isn't a problem. They have people waiting to take you via golf cart which is kind of fun. The resort and rooms are beautiful and well kept. We had the master suite walk up and it was worth every dollar. Butler was great. The only thing we had a complaint about was the room service. We only ordered once but it was slow & the order came incorrect. Other than that, all the restaurants were very good. Breakfast buffet had everything you need, omelet & waffle stations. There is no store onsite so if you need any toiletries or minor things you can ask front desk or your butler, and they will actually go get what you need which is very nice. We would come back. 9/10 for sure.

It was a beautiful place, smaller and intimate compared to other similar resorts. The service was a delight. A special thanks to Jose Sonrisa, a very attentive chef at Parda buffet that could do anything to please your needs. The bartender “Negroni” at silvestre bar was super! He was so nice and attentive that he prepared our favorite drinks without we even ask him on the second day there. He was very professional and make delicious and various drinks! The only thing that the hotel doesn’t have is drinks made out of real fruit, but other than that great licor selection, including the traditional mamajuana; licor 43, campari, gin, absolut vodka, whiskeys etc, Coconut water from the fruit was $8 if you want; that fact I didnt like it. Oh and Johanna the receptionist, she is so kind and always smiling, super nice! Also can prepare great drinks! In general, employees was always please to meet your needs, the hotel is super clean, well maintained, there are huge gardens and plenty swimming pools. The room was nice Mediterranean decor vibes , it seemed new, super spacious and clean. I didnt like the fact we couldn’t take a bottle of wine to our room and the beer in the mini fridge couldn’t get cold enough. The beach is in front of the property , but since is soooo big they provide a “train” to the beach, with no waiting time at all. We ate great shrimp, pasta, fish and meat (at silvestre). The food is not suuuper varied but is decent and good quality. If you are super picky about that go to a more fancier hotel. Because IMO Zel offers great value x money ; it was super honest and fair. Ohh I didnt appreciate that they have the most beautiful and professional tennis courts in partnership with Rafa Nadal academy, but you have to pay around $40 to play per hour. I brought my rackets and we ended up in a neighbor hotel from same melia group that has old and free courts if you want to play. Other than that, I recommend and will be back!

The resort is great, amazing staff and perfect for relaxation. I stayed in the master suite with the swim up pool, which was very nice. Staff will serve you drinks at the pool and it made for enjoyable quiet time. However, the food at this resort is terrible. Food items are not kept at the right temperature. Hot plates are not kept warm. Yogurts are left out not refrigerated, just sitting on top of ice. There are limited options. Juices left out at the bar are not refrigerated so it becomes rancid and then served in a mixed drink. It has the potential to be amazing, with just an adjustment of the menu.

I love everything about this resort. The staff was very attentive and the room was clean and big. The only minor issue is that the Buffy was close during the lunch and dinner