Zel Punta Cana

I can’t say the service here was bad because there was no service at all. I think I’d get better customer service at Walmart. At the beach, you will not be served or even asked if you want water let alone drinks. The tables by the beach chairs are filthy and nobody comes around to clean them. There is only a limited amount of umbrellas so you just gotta hope you’re lucky to get one. The service at the bar sucks, they ignore you to continue chatting. Restaurants actually have good amount of staff but only ONE person will be serving the entire restaurant and buffet area. Including cleaning the tables after you’re done. The rest are just chatting in a corner. At the taco restaurant my husband got his food and I was still waiting. After 35 minutes I asked where it was and THEN they fired up my food. The restaurant only had 2 other tables… and people who sat after us got served the same food I ordered. And of course still no one apologized. At the beach club we never got the 3rd food option we ordered. We were sitting there just relaxing for a whole hour after eating with some hope that maybe we’ll get our food but nope. And in the meantime no one asked if we want drinks or refills of water. Our last night we waited 1 hour and 20 mins for our food. People were leaving without getting food because it was that bad. Not once did anyone come and apologize or explain why the wait was so long even after I asked where the food was after 45 mins. Entire hotel does not have a single GF dessert. In 2026 where everyone has a sensitivity to something, they have zero training on it. If you’re gluten free and get severely sick, do not come here. No one is knowledgeable or tries to understand you. Nobody speaks English and the ones that do, it’s very little. I asked for a band aid at the front desk after an evening at the other hotel where I cut my foot and they said they didn’t have any. How do you not have a first aid kit there? And she did not even try to go find one so I just to suck it up. The next day I got it by the pool. At the coffee bar, when she runs of out almond milk, she just tells you to go fetch it yourself from the buffet. WHICH WAS CLOSED BY THEN. Also there is no iced coffee and there is only sugar as a sweetener. I will however give them credit. I really enjoyed the painting activities and Pilates and yoga they offered. The food at the restaurants was also actually good minus the buffet. Oh also plumbing was not good. Our toilet in the bathroom hardly flushed and a lot of them behaved that way in the public lobby bathroom too. Overall if the service here was BARE MINIMUM, I’d consider going back. It was very quiet and calm and the beach was very nice. Shame.

Great service, hospitality was amazing! Definitely recommend this restaurant Volcán. Quality food and steak! Coming from a true New Yorker! Juan, Jose and Inocencia were great servers! Thank you!

Amazing experience! The service made it feel like we had the place all to ourselves we had the pleasure of being served by Juan and Victoriana, Inocencia and Yefry! The beef and cheese croquettes at the steakhouse were delicious!

My stay at the Zel was fantastic! A big thank you to Viviana, Marie, Rainieri

Today writing review for our vacation at ZEL PUNTA CANA. It's a calm and relax place not for party people. A place to enjoy the beach and the pool with a wonderful staff. We have Aero Sanchez as a waiter morning and night he have a a great customer service all the time, really polite and fun. At the breakfast also we met with Francisco Diaz a friendly waiter at the buffet PARDA. We also met Jose Vasquez he took care of us all the time and was always making our days surprising. He is a great guy going from a restaurant to another. Wr met also Stephany and Maria and Pedro also waiter/ waitress always there with a smile to serve us really well. E general our stay was really good. We went to Zel for our 10 anniversary and we enjoyed our stay. The room was a junior suite , it s a big room. Here the cleaner of the room don t make little design with the towels. Normally I love ❤️ when I go on vacation and enter the room and have a towel animal / doll on the bed with flowers. Al our stay we tip really often and we had good service. We got the chance to visit and est to Paradisus Palma Real it was a huge buffet. Our stay was really well. Thank you to all the amazing staff over there. If you search for a calm place to stay it is the place. If you are looking to party and have party animation, you should look for another place. Us we was looking for a quiet place. We we t to gym and relax. Alfonso and Nadyah Thank you God bless you