Zel Punta Cana

Nothing to do Horrible food Dirty pools My representative was no help at all , only wanted to upsell me Room service took 3 hrs to bring me ice , at that point I was sleeping already I got scammed on the beach by the excursions sellers , the resort saids they have nothing to do with them but resort employees are laughing & talking with them ? Makes no sense feels like they’re in on the scam with excursions

It was excellent conference/vacation. Staff did really good job. Food in restaurants need to improve bit more. Tast and the verities should be improved. Volcan food was cold and Nokyo, need to improve the taste.

It was a wonderful experience. The staff was friendly and very inviting the people that did the activities were amazing, especially Jasmel, suri Carlos y Danyi

Friendly service Clean resort Good food Beach club 10/10 Drinks were also amazing The painting activities were nice also

Zel Punta Cana is genuinely beautiful — the design, the atmosphere, the activities and programming are all exceptional. On paper, this place has everything. But I’ll be honest: our stay had some serious operational hiccups that nearly sent us packing. We found contact lenses in our room left by a previous guest. Our fridge arrived full of half-empty bottles — clearly never cleaned or restocked between stays. When we raised concerns, most staff were polite and well-meaning, but completely lost when it came to actually resolving anything. The spa experience in particular was deeply disappointing, and the handling of our complaints there made things worse, not better. We were genuinely preparing to change hotels and file formal complaints. Then Alexis Lopez stepped in. Alexis is the Guest Experience Manager, and I truly believe he is the reason this property has any goodwill at all. He didn’t just fix our issues — he took personal ownership, followed through on every single thing he said he would, and turned what was heading toward a disaster into one of the most memorable stays we’ve had. He was calm, warm, resourceful, and relentless in making it right. No excuses. No runaround. Just results. As a business owner myself, I can tell you: people like Alexis are rare. He is the kind of person you build a team around. I genuinely hope ownership reads this and recognizes what they have in him — because he is carrying an enormous amount of this property’s guest experience on his shoulders, and doing it with grace. Would I return? Yes — because I now know who to call if anything goes wrong. Zel has real potential. The bones are incredible. But the gap between the beauty of this property and the execution of its frontline service is significant, and the only thing bridging it right now is Alexis Lopez. Give that man a promotion. Immediately.