Zel Punta Cana

Ricardo at Neguri beaxh club in the ZEL Punta Cana hotel was absolutely outstanding. From the moment we arrived, he made us feel genuinely welcomed and taken care of. His service was warm, attentive, and incredibly professional — the perfect balance of friendly and polished.

Ricardo was truly the best part of our stay at Melia. From the moment we arrived at the beach each day, he anticipated everything we needed before we even asked. His energy, professionalism, and genuine kindness made such a difference in our experience. He wasn’t just a beach attendant — he elevated our entire trip. Attentive without being intrusive, always smiling, and consistently going above and beyond. It’s rare to encounter someone who takes so much pride in what they do, and it absolutely shows. Thank you, Ricardo, for making our vacation so special. Melia is lucky to have you! VIP

This resort probably has the best food in all of punta cana. We had a wonderful time despite the weather being rainy. It’s a boutique resort which makes it much smaller but works out perfectly for rest and relaxation. If you’re looking to party and socialize with other guests, this is not the place. If you’re here to enjoy your vacation with your partner, family, or a group of friends this is the best place for you. The resort is gorgeous! The beach club was my favourite spot! You have to take a shuttle but i’ve never waited more than 7 mins for one. Service is fantastic! Yunior who was our main contact for anything we ever need was available and a whatsapp message away. He really took good care of us, and even made sure we were contacted for all of our inquiries. He also knew to remind me about any reservations we made (he also helped us with that). He also checked in on us regularly. We are also in the process of booking our wedding here!

Very nice hotel and amenities. Clean and recently renovated. Pool is very large and has rivers that extend to both sides of the property so you don’t have to walk much to get to it. People are very nice, from the staff to the guests. I loved that it wasn’t too crowded. The concierge people are very helpful, ours even offered to do the restaurant reservations for us. There are shuttles that take you to the beach in less than 5 min and the are always available. At the beach , staff are very friendly and helpful. Ricardo offered wonderful service and was always checking on us to see if we needed anything else. Food at the restaurants had a Dominican touch to all meals, and reservations are easy to make. They also have a mini shopping center you can go to via a shuttle, and it has a little adventure park for the kids, but the show at night is great for everyone, it was Cirque du Soleil style. Amazing! Overall, we had a great time and would recommend

My husband and I stayed and it was our first time to the Dominican. We loved everything from the moment we were greeted until we left. The grounds, pools, room, food, staff were all top notch! We will be back.