Zel Punta Cana

I really loved my experience at Zel puta cana great atmosphere I love the food service at the restaurant and breakfast, lunch and dinner service and I loved the pool side bar experience I had a lovely time and I had great service from Ricardo ciprian

1000% would not recommend! The worst service, nonexistent food options, and EXTREME safety concerns. I booked Zel Punta Cana for my 30th birthday, and it turned into the worst and scariest vacation I’ve ever had. • A staff member walked directly into our room at 11:30 PM without knocking or ringing the bell. He made it several steps inside before noticing me and leaving. Hotel’s “explanation” later was that he was delivering soap — but he had nothing in his hands and never knocked. • We tried to report this to the front desk immediately, but they didn’t answer the phone. We called our credit company who also tried to get into contact with them and they couldn’t either. We even called the credit card company again in the morning and still they couldn’t reach the property then either. When we finally were able to report it (at 12pm the next day) the supervisor smirked, security brushed it off, and we were later told we could not have access to our new room unless we signed a contract waiving our right to post negative reviews or hold the hotel accountable. They attempted to coerce my friend after a day of drinking into signing this at 8:30 PM. • Doors in multiple rooms didn’t close properly, showers clogged, and every room we checked into had its patio doors wide open. • Service was apathetic at best, and we felt unsafe the entire time. Instead of enjoying a milestone birthday, I spent my trip scared, isolated, and pressured into signing away my rights. This property is not safe and does not take guest security seriously.

Great service by the staff super friendly and nice very attentive great pull side service by Ricardo and gabrial they took great care of us.

From the moment we arrived at Zel Punta Cana, we felt an immediate sense of relaxation. We were warmly welcomed, and throughout our 5-night stay, the exceptional service from our concierge, Ericson, along with the attentive and friendly staff, made the entire experience truly memorable from start to finish. The A La Carte restaurants are amazing and have great food and great service. Truly a relaxing stay at Zel Punta Cana.

Upfront disclosure I was here for work trip so company paid the bill so I can’t comment on the price/value. The room was very clean, nice and spacious. There were two jacuzzi tubs in my room, one inside and one of the terrace. Mini bar and coffee maker. The room decor was a bit of combo of Caribbean and vintage. There was even a record player in the room which was cool. Good shower pressure. Comfortable bed. The grounds were very nice. Many pools to choose from. They did play loud music all day and into the night which kind of killed some of the tranquil vibe I prefer. They have a beach club but it’s a 15 minute walk or short ride on hotel golf cart. Staff were cool. Now about the food. It was really disappointing. That much variety. Most of it was underwhelming. Ordering room service from a very limited menu and never getting what was described on the menu. There was something always missing. I can’t really say I had one meal during my week stay that I was happy about. Since I was here working I can’t comment on any activities. They do have a nice looking spa and gym on grounds with a few activities planned each day.