Zel Punta Cana

Hotel and grounds are beautiful. Very relaxing vacation. Only downfall is the food in the buffet was warm to cold never hot unless you had it cooked in front of you.

Very beautiful and maintain resort Friendly staff My c/in by Alejandra was great 👍 very professional and very nice person Amazing and fanatics beach Beach 🏖️ bar was great everything on the grill Good cold beer 🍻 and many different drinks 🍹 Buffet in main building should have little more different food station, and smoothies Pools very clean and nice Bar by the pool great food and service Rooms are amazing very big Overall amazing stay

Wonderful experience. The grounds and buildings are beautifully designed, with every detail well thought-out. The rooms feel quite private, and there is a sense of space in general. There are other people around but it never feels crowded. The beach is a pleasant 15-minute walk away, with a shuttle for those who need it. Pretty much the only negative point is people saving chairs with towels and disappearing for hours, but that is unfortunately just bog-standard human behavior. Food was quite good and we actually often preferred the buffet to the official restaurants, with occasionally uneven cooking the only flaw.

Large rooms (all suites), great food (all inclusive), friendly staff and beautiful grounds. It's also quieter than most hotels since there are few children and is smaller than many of the very large nearby hotels. Highly recommend

We are here right now January 30th, 3rd day of 14 staying in a Zel Master suite ground floor. The room is awesome and we have a great large lanai with plenty of lounging options. The check in was great after a 2 hour wait outside in all the lovely exhaust fumes waiting for the Air Canada Vacations bus at the airport. Take a cab instead. The buffet is adequate. We have tried 2 of three restaurants the steakhouse and Japanese and it was good. If you want better wine you have to pay. All the staff here have treated us great. The biggest disappointment is the beach situation. The actual beach is fantastic. It is a short 15 minute walk or wait for the shuttle outside the front door. The hotel has a small designated beach area with limited loungers and very limited small umbrellas. The issue is that if you are not down at that beach by sunrise you will not get a seat. Poor system which only favors those that think they are entitled by placing an object on a chair and claiming it as their own while going back to their rooms or to have breakfast. I witnessed an argument between two men one with a baseball hat on backwards that apparently reserved his 2 chairs with towels and admitted he put them there 3 hours earlier and went for breakfast. I guess one could rent a day bed for 80 USD. Anyway if you like the beach you will be disappointed especially if you are a senior and cannot find a chair to use. Also, there were 4 people with wheelchairs that had an awful time accessing the beach. There are rubber roll outs that have been invented and should be available for these folks. The pool areas are very quiet and plenty of loungers so that is an option for some. When you pay over $11,000 for a two week stay you should have access to a beach lounger and umbrella. If this property spends a few bucks and addresses this issue I might return.