Zel Punta Cana

We spend a beautiful vacation. The stuff super nice . We enjoyed very much . The bartender victor at voltage and the the activity teams are amazing thanks guys to make us spend a beautiful vacation will return no questions about it

I would like to give an special shout out to Alejandro in the reception team and Willanda with the Food & Service team for the amazing hospitality and great service. They were very attentive and so the rest of the personnel. Thank you all for your hard work and dedication to make sure we had an amazing time.

Absolutely love it. Beautiful room snd grounds. Engaging and wonderful staff. Halfway through my week here. Good food choices and smiles all around. Tennis instructor was a gem. Mind you, I was after peaceful understated elegance. Not a party destination. Just enough quiet children and dogs around to be fun to observe but not disruptive. The spa staff was great. I’ll be booking another visit there before I leave. The pools and gardens are immaculate and so spread out that it hardly seems like there are many other guests, but they’re there. My swim up suite provides a semi secluded lounge and palapa. I know there are regular balcony rooms and non pool facing rooms also. For me this was the best choice. My concierge was fun to work with to set up meals and activities, though I could have managed it was nice to have that personal touch. Guests from many nations made my visit special. Staff mostly speaks English but knowing Spanish is s plus. I read some negative (picky) reviews before arriving and I don’t know what those people are talking about. To be real, I don’t think there are any wedding parties or family reunions here right now, and those groups tend to be disruptive to others in my personal experience in resorts anywhere. Lucky I suppose that I avoided them. To be specific, the trams to the beach were always there in 5 or 10 minutes. I always found tasty menu items and when hungry for more I just ordered more. Staff was SO engaging and friendly. I am already planning my next trip here!

This was the worse vacation I have ever experienced, some due to the hotel but some to lastminute.com also. I will breakdown the positives and negatives for an easy read: Positives Beautiful grounds well kept, also exercise facilities good but not early enough if you want to exercise before breakfast and still get out and about early. Rooms good size Entertainment was good, the dancers and the band were excellent and audience precipitation was encouraged. Beach bar is about a ten minute walk or you could get a free trolly there. The beach bar was very nice with lots of sunbeds and a good atmosphere. Only downside, you had to download the menu on your phone to see what the menu said. We got the waiter to do this as I do not have the space on my phone to do this, and I hate that. Negatives Bar services sometimes were very slow, unless you were Spanish speaking they seemed to ignore you, even when you were at the bar before others even approached the bar Buffet food was often cold, as they were not keeping meats warm. My husband got food poisoning and had to go to the hospital for ant-biotics. They told him fish will cause this type of sickness and diahoreah. This was at the Japanese restaurant, they have too many 'themed' restaurants' and need to concentrate on the quality Other Comments The hotel will not acknowledge responsibility for this, even though they paid for a medical person to assess my husband and suggest he went to the UK version of A&E. Very expensive, luckily we had insurance. t was my first time in Punta Cana and my last, I have been all around the world and will never return there again after this awful experience. I had lunch before we went back home and was sick on the plane home from Salmonella confirmed in the UK by my doctors and they still do not take responbility according to lastminte.com to any liability. Some of the pools had a green rim around them

Excellent experience with all services great employees and high quality food, beverages and all other services like the yoga and the bingo