Zel Punta Cana

If you’re looking for a chill, boutique like resort, this is the place for you. It’s chic and decorated in a very modern way. Food: buffet open 3 times a day. We had breakfast and dinner. Both times have many options, from omelette stations to oatmeal or deli meat if that’s your jam. There’s jam too lol Volcan: steak house. Honestly surprised. The past resorts had mediocre food but this was actually good. Appetizers and dinner was solid. My mom got the meat platter and said the ribs were the best, then chicken and then the steak was kinda dry and tough. My salmon was ok. Portions are large so come hungry. Tacorini: appetizer was strange, goat cheese with bread and my mom had a salad which was ok. But dinner was great. She had a gyro and I had falafel tacos. Both excellent. Side of rice and potatoes also great. Idk why they require reservation because the place was empty lol we came back another time and it was great again. We got the same meals. Asian: we did the hibachi style dinner. Comes with sushi and then fried rice with meat cooked in front of you. Very very flavorful! Honestly so surprised. Food overall was great. Beach club: Ricardo was great! I wish it had more umbrellas, we were lucky and got some cuz the sun and I are in a battle and let’s just say if lose every time. They had the cabanas but they cost $100 which is steep. Comes with beer or champagne. They have a restaurant here that had decent food too. Had the Cesar salad with chicken and I was surprised. Maybe I was hungry but it was pretty good for resort food. Mom had the fish of the day with potatoes. She said it was kinda cold and too salty but she thinks everything is too salty lol Music: finally a resort that plays Spanish music and not English music. If I wanted English music I’d stay in Chicago. (Only the beach club while they’re open played Spanish music) Who’s still reading this? lol Room: very spacious. Kinda oddly designed. But the AC worked and it was clean. Only had two small garbage cans which seems like a weird compliant but I guess I generate a lot of garbage lol Issue: water started dripping for the ceiling above the bathtub at like 4:30am. No one came to check it out despite calling twice. I had to walk down there myself and the guy up front was hesitant to give us a new room. Said that system won’t let him see what’s open till 8. Magically he found something and told us to pack our stuff. New room was fine. Same layout and a bit closer. Arianna from guest services was great about reaching out and offering to rectify the situation. We’d come back but probably bring our own umbrellas lol

Beautiful property. Loved our suite and all inclusive format . Attentive service in all restaurants . Also beach facility wonderful . Food very good and plentiful and lots of choices

I can’t say the service here was bad because there was no service at all. I think I’d get better customer service at Walmart. At the beach, you will not be served or even asked if you want water let alone drinks. The tables by the beach chairs are filthy and nobody comes around to clean them. There is only a limited amount of umbrellas so you just gotta hope you’re lucky to get one. The service at the bar sucks, they ignore you to continue chatting. Restaurants actually have good amount of staff but only ONE person will be serving the entire restaurant and buffet area. Including cleaning the tables after you’re done. The rest are just chatting in a corner. At the taco restaurant my husband got his food and I was still waiting. After 35 minutes I asked where it was and THEN they fired up my food. The restaurant only had 2 other tables… and people who sat after us got served the same food I ordered. And of course still no one apologized. At the beach club we never got the 3rd food option we ordered. We were sitting there just relaxing for a whole hour after eating with some hope that maybe we’ll get our food but nope. And in the meantime no one asked if we want drinks or refills of water. Our last night we waited 1 hour and 20 mins for our food. People were leaving without getting food because it was that bad. Not once did anyone come and apologize or explain why the wait was so long even after I asked where the food was after 45 mins. Entire hotel does not have a single GF dessert. In 2026 where everyone has a sensitivity to something, they have zero training on it. If you’re gluten free and get severely sick, do not come here. No one is knowledgeable or tries to understand you. Nobody speaks English and the ones that do, it’s very little. I asked for a band aid at the front desk after an evening at the other hotel where I cut my foot and they said they didn’t have any. How do you not have a first aid kit there? And she did not even try to go find one so I just to suck it up. The next day I got it by the pool. At the coffee bar, when she runs of out almond milk, she just tells you to go fetch it yourself from the buffet. WHICH WAS CLOSED BY THEN. Also there is no iced coffee and there is only sugar as a sweetener. I will however give them credit. I really enjoyed the painting activities and Pilates and yoga they offered. The food at the restaurants was also actually good minus the buffet. Oh also plumbing was not good. Our toilet in the bathroom hardly flushed and a lot of them behaved that way in the public lobby bathroom too. Overall if the service here was BARE MINIMUM, I’d consider going back. It was very quiet and calm and the beach was very nice. Shame.

Great service, hospitality was amazing! Definitely recommend this restaurant Volcán. Quality food and steak! Coming from a true New Yorker! Juan, Jose and Inocencia were great servers! Thank you!

Amazing experience! The service made it feel like we had the place all to ourselves we had the pleasure of being served by Juan and Victoriana, Inocencia and Yefry! The beef and cheese croquettes at the steakhouse were delicious!