Zel Punta Cana

The hotel promised all inclusive but once you get to the hotel, you gotta pay extra if you want premium drinks Food is really limited to me it was a waste of money.

Great for the price Buffet is small but excellent for breakfast Volcan and Tocarini were great Buffet lunch and dinner) and Nokyo were just ok Staff didn’t setup my golf like they said they did via email before trip . I was left without a tee time on my 40th Birthday. I was able to be squeezed in a later tee time but the entire situation was frustrating and disappointing. Spa was great but a bit pricey

Beach club Neguri Melia Zel Punta Cana best service by Ricardo !

I would rate our experience at Zel 5 out of 10. The place looks amazing, and you have done an excellent job with the decoration. I am a German living in NYC, and I have a fluent command of both English and German. However, it was very difficult for me to interact with the recieving female staff because the only language she seemed to understand was Spanish. I booked 4 nights and 5 days and traveled with a baby. The receptionist who welcomed us at the front desk did not explain anything about the activities available at the hotel. She also did not take us around to introduce the hotel, the restaurants, or the beach club. We were simply handed a brochure, our luggage was taken to the room, and that was it. The pool and towel system was also unclear. We spent about 30 minutes trying to figure out where guests were getting their towels, because everything seemed occupied. Some guests told us they had simply found towels on a bench by the pool. It would be much better if someone provided a guided introduction in English explaining these things. Moreover, there are too few bars for a hotel of this size, and you often have to wait a long time to get a drink. That said, the bar staff were professional and made very good drinks, which I appreciated. The waiting staff were also very kind and polite. Communication could have been better, but I understand the challenge. However, the reception staff not being able to speak English is simply unacceptable. If the hotel is designed primarily for Spanish-speaking customers, I could understand, but the majority of guests seemed to be from North America and Europe. The food was another issue. Parda offered essentially the same breakfast, lunch, and dinner every day with only slight changes. This may be acceptable for one or two nights, but it became quite repetitive for a longer stay. Despite the challenges and limited availability, we managed to reserve seats at the restaurants. The Japanese restaurant was amazing. The food at Tacorini was also excellent, but unfortunately the mosquitoes were unbearable. My family and I do an all-inclusive trip once a year. From Constance Halaveli in the Maldives to Secrets The Vine in Cancun, this has been one of the less impressive resorts we have visited in terms of communication and the quality of food and beverages. I hope this feedback helps improve your services. I do hope the things I mentioned get better, and I look forward to giving a 10/10 rating in the future. If nothing

Zel was an unexpected surprise! The restaurants were delicious and fun, but the BEST part was Ricardo who took great care of us at the beach! His communication and attentiveness was top tier!