Zoetry Agua Punta Cana

This hotel was great for first couple of days. The workers are great, the food good and the workers do really make this place. BUT BEWARE, THIS HOTEL IS NOT ADULT ONLY. we have been driven from the main pool, where the swim up bar is ,by families with children, no room for us. Today we have had to go to the beach, there is a family with 5 children who seem to think they own the place, they are spread out on all the sunbeds with shades, they crowd the bar and a lot of the couples here cannot use this pool anymore if they want to be quiet and romantic. Maybe it’s because it’s Easter but they are a nightmare, I would put photos on here but yesterday was accused by the father of taking photos of his children, I showed management my photos and proved that I was taking normal holiday photos but no children. I asked management to call the police but they wouldn’t. I have read other reviews where the management are not bothered and I believe this. I wanted to change hotels but nobody would help. It’s disgusting that if we want to go where we were the first days and where lots of adults were and where we made friends it is now full of children. There are other pools but no sun beds now , never again and this was sold to us as adult only so will be taking this further. Do not believe that you’re going to have a nice adult time. I will update this review with more details when I get home. Please feel free to dm me as usual with any questions. The hotel will come back with excuses but don’t listen, they have attitude and in all my years of travelling have never felt so upset, even crying, which I never do, plus they seem to accept that the family are right and couples are less important, couldn’t use swim up bar yesterday as all of the seats were taken by children in the water and to order a drink from the bar we had to move the push chair, THINK TWICE BEFORE BOOKING.

Very relaxing resort for my wife and myself. The staff was very friendly and helpful from the time you arrived until the time you left. The ground were very tropical and pristine. The rooms were remodeled the last few months. We book a Romantic Terrance room, which was one that over looked the length of lazy river pool to the ocean. After going around the resort all room over looked one of the pools. We had Room 252 if you are looking for a great room view. The balcony for the room had a day bed and table with chairs. This is a place to relax near the edge of the pool or on the beach with a thatch umbrella and chairs. Pool bar and servers help you all day long. Good top shelf service and drinks. We went horseback riding on beach which was included as part of the activities of the resort. They had pottery making, painting, pool cycling, yoga and spa. This resort is about 50 minutes from the airport and the last resort long the beach. That means you can walk over a mile on the beach with nothing but ocean and palm tress. The beach sand is very nice. The only down side was the noseeums which bit my wife one evening but not me. Make sure to bring bug repellent. The resort sprays daily so they are doing all they can.

Great hotel, if you are looking for a more quiet hotel and private beach vibe then this is the hotel for you. Takes a little longer to get there from the airport but worth it.

Reposeful, Languid, and Indulgent, three words to describe our experience. Special thanks go out to Alejandra and Wilca who kept the margaritas flowing at the beach, always with a beautiful smile and warm greetings, to Gabriel for making the best ginger mojitos, to José (J.J.) for going out of his way to help us with our commute to the airport, to Simon for delivering our room service breakfast every morning while carrying the heavy tray all the way to our beachfront on his shoulder, with courtesy, a smile, and a buenas dia. And finally Emmanuel, who greeted and escorted us to our room with a joie de vivre that couldn’t have been more genuine. Way to go. The staff makes all the difference. And I almost forgot, Martha did a phenomenal job cleaning our room every day, she communicated with us to accommodate the cleaning at the time that best suited, with a pure smile and a hola, genuinely seemed to enjoy her work. There must be something in the water, or perhaps the culture, at this resort. Amazing all-around. It should also be noted that the beach is quiet, such a great location, the staff keep it clean, pick up the weeds with pitch forks and trim the hedges manually, keeping it quiet and serene. Super!

My only hesitation in writing this review is that I might price myself out of our next vacation when others read about this - we will be back. This is a level of luxury we've never experienced before in our trips to all-inclusive resorts (a dozen or more). It's also without a doubt the healthiest trip I've taken. The food is beautifully prepared and presented, the gym facilities recently upgraded, and the beach is spectacular. In addition to all this, the guest services are beyond compare, starting with "welcome home" as we arrived. Our concierge, Alejandro, checked in regularly, without being intrusive, and when we did have a need, went above and beyond to see that we were well looked after. We were greeted by name at whatever restaurant we were in (there are several, all very good, and no reservations required), and inevitably returned from supper to find our bed turned down. We're leaving today but already have given neighbours our recommendation. And as mentioned above, we will be back. Denise and Phil