Zoetry Agua Punta Cana

We had a wonderful stay overall and made some truly beautiful memories here. The resort itself is stunning, very well maintained, and our room was beautiful and comfortable. ❤️ What really made our stay special, however, were some of the amazing people working here. Leidy was the absolute highlight of our trip! ❤️ She is incredibly warm, attentive and professional and genuinely made us feel special. She remembered the little things, always welcomed us with a smile and provided exceptional service. She truly deserves recognition for the fantastic job she does! Karina was one of our favorite bartenders – wonderful cocktails, incredibly friendly and always professional. ❤️ Chamel was equally fantastic. He was attentive, efficient and remembered our preferences, often knowing what we needed before we even asked. We also became very fond of Sergenia, who is such a warm and lovely person. Sory was always extremely friendly and Fernando was also consistently kind and welcoming. A special thank you also goes to Benjamin, who led our Spanish classes. He always welcomed us with open arms and made the classes fun and enjoyable. Thanks to his enthusiasm and dedication, we even managed to learn some Spanish during our vacation! Muchas gracias, Benjamin! ❤️ We absolutely loved the activities at the resort as well. Making pottery on the beach, painting, learning Spanish and even producing our own coconut oil were such lovely experiences. We really appreciated having creative and cultural activities rather than only the typical resort entertainment. Another unforgettable moment was my boyfriend’s birthday. Our concierge Diomendez organized a beautifully decorated room and even arranged a gluten-free birthday cake after discussing everything with me beforehand. It was such a thoughtful surprise. Thank you! 🎂❤️ Unfortunately, we also had one experience that we feel is important to mention, especially for other LGBTQ travelers. One of the reasons we chose this hotel was because it presents itself as LGBTQ-friendly. We are a gay couple but are actually very discreet in public – we don’t kiss or hold hands around the resort. Nevertheless, we unfortunately felt uncomfortable with the behavior of one staff member in the pool area, Charly. On one occasion, Charly went around the pool taking drink orders from the other guests but deliberately appeared to skip us despite clearly seeing us. We subsequently experienced similar situations during the following days where he did not serve us. We increasingly felt that we were being avoided. We obviously cannot know his intentions, and we do not want to make accusations about someone’s personal beliefs. However, based on the repeated interactions, we felt that we were being treated differently as a gay couple. That was disappointing and uncomfortable, particularly at a resort we specifically chose partly because of its LGBTQ-friendly positioning. We decided not to confront the situation during our vacation because we simply wanted to relax and enjoy our time together. However, we believe LGBTQ travelers considering the hotel deserve to hear about our experience. Importantly, this experience was not representative of the majority of the staff. Quite the opposite: Leidy, Chamel, Karina, Sergenia, Benjamin and many others treated us with enormous warmth and made us feel very welcome. ❤️ Regarding the food, we were really happy with the number of gluten-free options available throughout the resort. Having a good selection of gluten-free dishes made our stay much easier and more enjoyable, and we never felt like we were limited to just one or two choices. The kitchen was also very accommodating with special requests, which we greatly appreciated. The à la carte restaurants were good overall, although breakfast and lunch can become somewhat repetitive during a longer stay. Nevertheless, the excellent handling of gluten-free requirements was a big positive for us. Even the gluten-free birthday cake that was arranged for my boyfriend was a wonderful touch. ❤️ The beach unfortunately had quite a lot of seaweed during our October stay, although we understand that this is largely outside the hotel’s control. Finally, we would like to give a very special thank you to Oliver, who took wonderful care of us on our departure day. ❤️ He organized everything around our late check-out extremely well and was incredibly accommodating. Since our room was needed from 12 PM, he arranged another room for us where we could shower, freshen up and get ready before leaving the resort. This made such a difference, especially when having a later departure. Oliver was extremely helpful, attentive and well organized, and thanks to him our final day and departure were so much more comfortable and relaxed. It was the perfect way to end our stay. Thank you so much, Oliver! Overall, we had a beautiful vacation and will remember it very fondly. The resort is gorgeous, the activities are a wonderful addition, there are plenty of gluten-free options, and some members of the team are truly exceptional. A huge thank you especially to Leidy, Chamel, Karina, Sergenia, Benjamin and Oliver for making our vacation so memorable. ❤️

We had an amazing experience at Zoetry Punta Cana, and the staff truly made the trip. Indigo was our go-to for breakfast and lunch — great food every time! Leidy who greets guests always starts things off with a warm, friendly smile. Service from Fernando, Chamel, and Merlyn was excellent. Amaya quickly became our favorite spot for dinner, though honestly every restaurant on property was excellent. Lisbeth, Mathauri, Yorka, Tatiana, and Yohana took great care of us there. Rosy at the lobby bar is an absolute artist when it comes to mixology — every drink was a treat. Edwin and Kelvin made our days especially great, keeping us stocked with cold Coronas and cocktails made from fresh fruit daily. Their energy and attentiveness was amazing! Down at the beach, Yudelky was fantastic — kind, quiet, and polite, always taking great care of us. Monica and Alejandra were also pleasant and a wonderful presence on the beach. Our concierge, Luis, was another standout — patient and kind, with a friendly smile and always asking if we needed anything. The entertainment team at Zoetry was wonderful! Tania, Benjamin, and Gilbert work all day to make sure guests have the best experience. Tania offers an amazing sound bath! Overall, a wonderful stay with a staff that goes above and beyond. Highly recommend!

Positives: Several staff members provided outstanding, five-star service and truly made our stay special: - Guest Services: Tania and Gilbert were wonderful and went out of their way to ensure a great experience. - Dining: Leidy and the entire team at Indigo Restaurant were lovely. Sory provided excellent service during dinner. - Lobby Bar: Carlos was extremely accommodating, thoughtfully making special non-alcoholic drinks for my husband. - Pool Bar: Edwin was incredible. Working long daily hours, he consistently maintained a warm, attentive attitude and provided top-tier service. Areas for Improvement: - Aggressive Sales Tactics: We found the constant high-pressure pitches for the Zoëtry resort membership very intrusive. Despite politely declining multiple times, the continuous messages and requests did not stop. - Food Quality: For a five-star resort, the culinary experience was subpar. Room service was consistently cold and soggy, and the restaurant meals were mediocre. Speaking with other guests confirmed this was a widespread issue. - Butler Service: Luis, our assigned concierge/butler, was rarely present and provided minimal assistance. - Front Desk Concern: We asked Oseas to exchange $100 into smaller bills for tipping. He miscounted the money twice while counting quickly (skipping from $50 to $70, and then $40 to $60 upon recounting). Whether intentional or a mistake, this created a strong lack of trust and left a very negative impression. Given the high cost of the resort, the combination of poor food, aggressive sales tactics, and the troubling experience at check-in ruined our overall stay. Beautiful grounds aside, we will unfortunately not be returning nor recommending Zoëtry Punta Cana to our friends and family.

Lack of variety of food there is no buffets if you’re on any kind of diet you have very little to choose from we try to go on excursions and see the other hotels in their transportation pulled over and threw us out of the taxi and told us they were not giving us a ride on a dead end after they were supposed to supply the ride back to our hotel And we booked eight excursion and we sat in a gas station for 45 minutes and was told by the people when you’re on vacation you’re supposed to wait and that they were waiting for someone who speaks English to take us and when that person arrived, took the rest of the bus and made me my fiancé sit on the bus while they took everybody else. Very scary experience. The beaches were covered with red wheat, you couldn’t even go in the water try to sleep in the rooms at night and the AC would drip all over your bed while you’re sleeping had to complain several times before I was moved.

I went on a horse back ride it was very exciting, the stay was great had a wonderful time with my husband it was very peaceful. The only thing I didn’t care for was those mosquitoes bite us up ! The food wasn’t that great but the hospitality was great! I would go back again ! See you next time Zoetry .