Zoetry Agua Punta Cana

Had a Good vacation with family. The property is so lush and green. The landscapers do an amazing job keeping it looking beautiful. There are mosquitoes at night even though they spray 3 times a day. The rooms are huge! Bigger than we expected! Housekeeping does an amazing job! Lucia is the Best! Loved having the snacks and refrigerator restocked daily! Candy and nuts were a nice touch. The drinks are hit or miss....sometimes needs more alcohol! We asked for a glass of rum on the side. Charlie was our beach butler...always took care of us promptly! Food was good... not 5 star. Beach pizza was Amazing! Amstar provided great transportation to and from the resort. Easy to find at the airport and arrived promptly for departure day. Be sure to talk with the Amstar representative at the resort to confirm a pick up time!! Luis, our concierge, was annoying. He came to find us more than we wanted. He did set up the free horseback riding for us. He did not make our massage appointments or send someone to pick up for luggage as he said he would. Very disappointing! He also made us sit through a time share talk. Ugh! Like I want to do that on my vacation! Luis also gave us resort credits....but could not use them in the spa or boutique as he said. We did not attend any night time activities due to the mosquitoes. All the staff were friendly and work really hard! Charlie, Lucia, Chamel, Maria, Mathjuari, Wilca, Fernando, Eduardo. Just the ones I remember.

Rewards trip for work - the resort is so luxurious and has a great vibe. Very chill, not for a party but a great spot for relaxation. Excellent service.

The location is somewhat far from the Punta Cana airport - it's a solid hour drive to the far northern end of the coastal development. This is literally the last resort in the chain. That being said, it's very peaceful and was quiet on campus during our stay. It seems like there either weren't many guests or we didn't see/hear them anyway. The grounds and common areas are extremely clean and well kept. We enjoyed the campus overall. Our room was solid too - first floor, not too far from the beach and breakfast restaurant (Indigo) - and with direct access to a pool. The bed was comfortable, the room was nicely decorated, and the bathroom was quite large and functional. No complaints on the room. Where things went south was the dining and constant staff interruptions. The food is abysmal. Like objectively bad, which isn't something I've run into very often anywhere in the world. It varied between the mediocre, the edible yet unpleasurable, and the truly inedible - like I spit it out level of disgust at its taste and/or consistency (eg wet and spongy croissants). We ultimately went off campus for dinner the last night which was awesome. Little sketchy ride and area about 10mins away, but the food was so much better. If one sticks to fruit and fried or poached eggs (and maybe the hash brown patties) you can get through breakfast. Skip bread and pastry/baked products altogether. I don't think I'd ever had bad bread before, but it's their specialty here. The pizza is godawful, but you will see reviews to the contrary. Maybe these are people who've never had pizza before? The daily buffet which gets set up by the swim up pool bar seems to be the best option. It's not gourmet, but got the job done - it was Dominican one day and Mexican the other for us (think fajitas). As to the constant interruptions, the timeshare/VIP sales people weren't aggressive per se, but I did go out of my way to try and dodge their regular advances. After a few times of being approached (maybe 3-4x in 48 hours), I was done with that and either turned around, hid out, or swiftly passed them/their stand like a thief in the night. The service was great overall. Everyone makes an effort to say hello and check on you throughout the day. I never felt like I couldn't get something if I wanted it (although we mostly just wanted to be left in peace). I felt that the staff was genuinely happy to help and wanted us to have an enjoyable stay - that came across clearly. Our concierge, José Simeon was top-notch and very much at your service. He was attentive and friendly.

From the moment we arrived, we felt very pampered. The property is beautiful and the spa was amazing. Service was impeccable. Look forward to returning soon.

What an amazing week at Zoetry Agua! A special thank you to the team at Piragua: Natali, Livianny, Yohanna, Maria, and Jimi. The ladies gifted me a beautiful hair clip— it was so sweet! The food was great all week beteeen the restaurants and beach/pool lunches. Simon at the pool bar was very attentive and kept our glasses full each day! The team at Olany: Livianny, Marlene, Yorka, Eduardo, and Lisbeth along with our concierge, Enmanuel made my birthday memorable with a special dinner seating, a cake and flowers. Joel at the lobby bar also kept our glasses full each evening while we enjoyed the entertainment. Our room and the resort overall was kept very clean. However, you’ll definitely need bug spray! They provide you with some in your room but bring more. Also, the Ultimate Vacation Club, while nice and professional, really push signing up. You just don’t want to be sold while on vacation. Overall, the resort exceeded our expectations and we’ll likely visit again.