Zoetry Agua Punta Cana

We had an amazing experience at Zoetry Punta Cana, and the staff truly made the trip. Indigo was our go-to for breakfast and lunch — great food every time! Leidy who greets guests always starts things off with a warm, friendly smile. Service from Fernando, Chamel, and Merlyn was excellent. Amaya quickly became our favorite spot for dinner, though honestly every restaurant on property was excellent. Lisbeth, Mathauri, Yorka, Tatiana, and Yohana took great care of us there. Rosy at the lobby bar is an absolute artist when it comes to mixology — every drink was a treat. Edwin and Kelvin made our days especially great, keeping us stocked with cold Coronas and cocktails made from fresh fruit daily. Their energy and attentiveness was amazing! Down at the beach, Yudelky was fantastic — kind, quiet, and polite, always taking great care of us. Monica and Alejandra were also pleasant and a wonderful presence on the beach. Our concierge, Luis, was another standout — patient and kind, with a friendly smile and always asking if we needed anything. The entertainment team at Zoetry was wonderful! Tania, Benjamin, and Gilbert work all day to make sure guests have the best experience. Tania offers an amazing sound bath! Overall, a wonderful stay with a staff that goes above and beyond. Highly recommend!

Positives: Several staff members provided outstanding, five-star service and truly made our stay special: - Guest Services: Tania and Gilbert were wonderful and went out of their way to ensure a great experience. - Dining: Leidy and the entire team at Indigo Restaurant were lovely. Sory provided excellent service during dinner. - Lobby Bar: Carlos was extremely accommodating, thoughtfully making special non-alcoholic drinks for my husband. - Pool Bar: Edwin was incredible. Working long daily hours, he consistently maintained a warm, attentive attitude and provided top-tier service. Areas for Improvement: - Aggressive Sales Tactics: We found the constant high-pressure pitches for the Zoëtry resort membership very intrusive. Despite politely declining multiple times, the continuous messages and requests did not stop. - Food Quality: For a five-star resort, the culinary experience was subpar. Room service was consistently cold and soggy, and the restaurant meals were mediocre. Speaking with other guests confirmed this was a widespread issue. - Butler Service: Luis, our assigned concierge/butler, was rarely present and provided minimal assistance. - Front Desk Concern: We asked Oseas to exchange $100 into smaller bills for tipping. He miscounted the money twice while counting quickly (skipping from $50 to $70, and then $40 to $60 upon recounting). Whether intentional or a mistake, this created a strong lack of trust and left a very negative impression. Given the high cost of the resort, the combination of poor food, aggressive sales tactics, and the troubling experience at check-in ruined our overall stay. Beautiful grounds aside, we will unfortunately not be returning nor recommending Zoëtry Punta Cana to our friends and family.

Lack of variety of food there is no buffets if you’re on any kind of diet you have very little to choose from we try to go on excursions and see the other hotels in their transportation pulled over and threw us out of the taxi and told us they were not giving us a ride on a dead end after they were supposed to supply the ride back to our hotel And we booked eight excursion and we sat in a gas station for 45 minutes and was told by the people when you’re on vacation you’re supposed to wait and that they were waiting for someone who speaks English to take us and when that person arrived, took the rest of the bus and made me my fiancé sit on the bus while they took everybody else. Very scary experience. The beaches were covered with red wheat, you couldn’t even go in the water try to sleep in the rooms at night and the AC would drip all over your bed while you’re sleeping had to complain several times before I was moved.

I went on a horse back ride it was very exciting, the stay was great had a wonderful time with my husband it was very peaceful. The only thing I didn’t care for was those mosquitoes bite us up ! The food wasn’t that great but the hospitality was great! I would go back again ! See you next time Zoetry .

Absolutely beautiful resort. Grounds well kept, staff was so accommodating and actually love their jobs and super friendly. Although it was mostly couples my daughter and I never felt out of place. Light entertainment each night around 8:30 (candlelight piano, musical duo, a taste of DR dancing, magic show, circus). Definitely not a party resort but kept things light and easy going. Even had daily activities such as (jewelry making, macrame workshop, painting, cigar rolling, wine tasting, water activities, etc…). One day when the ocean was calm we snorkeled and because there are small coral reefs close to shore we were able to see fish. Even kayaked but we were tired lol. I absolutely loved the hydrotherapy area in the spa that you can use any day free of charge. Very very relaxing. We even did a spa package and the massage, scrub and body wrap were excellent. Rooms super clean and we had swim up pool which was like a lazy river that you could follow to swim up bar. Fantastic trip.