Zoetry Agua Punta Cana

I have been a loyal Hyatt member for many years and have stayed at numerous Hyatt properties worldwide, including Alila and several other premium Hyatt brands. Unfortunately, this was by far the worst hotel experience we have ever had. We paid in excess of AUD $9,000 for this holiday and left feeling extremely disappointed. In fact, we chose to depart a day early simply because we no longer wished to remain at the resort. The issues we experienced included the following: * Our original room was swarming with bees, requiring us to be relocated. * The lights in our replacement room did not work correctly. * Requests made through the concierge to repair lighting and other maintenance issues were never addressed. * The Italian restaurant was of an extremely poor standard. * Every evening at approximately 6:00 pm the resort sprayed insecticides throughout the grounds. The chemicals drifted into guest rooms and made it unpleasant, if not impossible, to sit outside for around an hour each day. We experienced headaches on multiple occasions and were deeply concerned about the health implications. It was also distressing to watch birds being displaced and forced into the food and beverage outlets searching for food after the spraying. * When I raised concerns regarding the spraying, staff requested our room number. Later that evening my wife was stopped before entering a restaurant by the staff member involved in that discussion, making her feel singled out and extremely uncomfortable and stopping her from entering the restaurant. * Ordering room service became unnecessarily difficult because nobody informed us that the Hyatt app could not be used and that a completely different application was required. Guests should not be expected to discover this themselves. Also the room service menus NEVER changed during our 8 day stay * Our television stopped working on the second day without explanation. * The only place we were able to watch an important World Cup football match was on their laptop in the coffee shop, despite the resort promoting extensive guest facilities. * The tours desk provided misleading advice regarding the Indigenous Eyes Ecological Reserve. We later discovered we could simply have taken a taxi and paid a small entrance fee ourselves. It appeared we were being directed towards their preferred tour operator rather than being provided impartial advice. * The advertised USD $200 resort vouchers were effectively of little value due to the extensive restrictions attached to them. It would have been far more transparent and guest-friendly to simply apply these as a credit to the room account, as many other Hyatt properties do. * As a Hyatt Globalist member, we were never acknowledged during our stay. None of the expected Globalist benefits were recognised or provided, including the daily USD $15 credits. Staff simply advised that these benefits “did not apply at this hotel,” resulting in us also missing approximately USD $105 in benefits that should have been available. * When I requested to shorten our stay by one night, staff advised they could not assist because Hyatt was “only the agency” and not the hotel owner. Given Hyatt branding is present throughout the property, this explanation was both confusing and unacceptable. I was told to amend the booking through the Hyatt app, which was impossible because the app would only allow cancellation. Instead of resolving the matter, three staff members approached me simultaneously in what felt like an intimidating manner. I was then told I needed to complete paperwork and attend a meeting explaining why I wished to leave early. I declined. * Throughout our stay, many front-of-house staff spent considerable time talking amongst themselves in Spanish while guests were waiting for assistance. On one occasion, while I was ordering a coffee, a manager interrupted the staff member taking my order to continue a conversation in Spanish, forcing me to ask if I could finish placing my order first. This was disappointing and unprofessional. * On another occasion, two members of staff entered our room without knocking or giving any prior notice while I had just stepped out of the shower and my wife was partially undressed. This represented a serious breach of privacy. There were, however, some positives. Johanna and Natalie in the international restaurant consistently provided friendly and professional service and deserve recognition. Charlie at the pool also worked exceptionally hard to make guests feel welcome despite the broader issues at the resort. Unfortunately, these individual efforts could not overcome the wider shortcomings of this resort. The beach itself was poorly maintained, with significant seaweed left uncleared throughout our stay. Room service options were also extremely limited for a resort of this calibre. Most importantly, we simply never felt welcome.

Wow! This was such a stunning zen resort. Gorgeous, spacious room. The staff are incredible, shout outs to Gilbert and Tania, who work non stop yet remain calm and efficient at all times. This is not an 'in your face' resort. Most of the time we barely saw any other guests, do not be expect to be entertained constantly although there are activities on offer if you want them. No loud voices, spotlessly clean, beautiful views and surroundings to walk around. Try the yoga! the spa and definitely the freshly made pizzas poolside!

This place is unique in Punta Cana. It is small-scale, and the staff is very attentive. The food is very good, and there is never a wait at any restaurant. The staff could not be better, and all of the accommodations are top-notch. This is our 3rd time staying at Zoetry Agua. It is a tranquil place, where you truly can relax. All of the buildings have professionally thatched roofs - which add to the experience but also absorb noise (no echoes in the lobby from granite or marble surfaces). The resort is never crowded (even when at full capacity), and many times you feel like you are the only guest. I have stayed and many places in Punta Cana, and recognize this place as a cut-above.

Amazingly relaxing resort! We were waited on hand and foot. The staff is friendly and responsive. The room was in fantastic shape. Samuel made the best pizza and calzones at the swim-up bar. Amada was the best concierge! We're so looking forward to going back.

This is an amazing smaller almost boutique style All Inclusive. We came here for our honeymoon and instantly fell in love with all intimate the property felt. We estimated that there were probably around 50 guests staying on property and ran into a lot of couples multiple times throughout the stay. Although this is a family friendly resort I definitely there are better properties for large families or group. This hotel features 2 main pools, one with a swim up bar and close proximity to the lunch buffet. We spent most days going to breakfast at indigo hanging out by the main pool, enjoying aqua gym and lunch then spending the afternoon at the cultural activity, tea time and the lobby bar for a cocktail experience. The resort features 3 restaurants that each rotate being opening and having two menus. We really enjoyed their Caribbean restaurant. This hotel is extremely quiet and doesn’t really have a night life which we enjoyed. As a guest you get a 25 minute complimentary massage. 45 minute horseback riding on the beach and access to Hydrotherapy in the massage for the duration of your stay. We had a basic romantic garden view room and it was perfect on the bottom floor. Will definitely be back.