Zoetry Agua Punta Cana

This was my fourth stay at a Zoetry resort, two prior vacations at Cancun and one prior at Punta Cana. Our satisfaction from this recent vacation provided mixed results, good and not so good. Previously I had consistently recommended Zoetry to friends as the ultimate vacation experience, our return to any Zoetry is doubtful AREAS OF SATISFACTION (4) 1. Staff interaction - 10 out of 10. Kudos to EnManuel. 2. Physical ground such as pools, landscaping, public building, beach maintenance. 10 of 10 3. Pool side lunches were all excellent. 4. Grilled fish, vegetables, hamburgers were excellent AREAS NEEDING IMPROVEMENT. (10) 1. Initial room assignment of 167 was not acceptable. Ultimately we were moved to room 121. Lack of a functioning thermostat in 167 is likely the culprit. Temperature controls were completely inoperable. We travel with a portable hygrometer, the room temperature was regularly 18 degrees centigrade regardless of thermostat parameters. The suggestion of manually turning the unit 'off and 'on' to achieve a comfortable level was not an acceptable solution and we were moved. Lighting in the closets and shower area of 167 is also inadequate. Perhaps brighter lights with dimmer switches are a solution. 2. Room 121 was a welcome change from 167. Room 121 provided a mini-fridge and wine cooler. The mini fridge was either a second wine cooler or an actual mini fridge in need of service or replacement. I did not want to become a nuisance to staff and lived with not having a working mini fridge. 3. The 'new' building has increased lighting, larger patio, plunge pool, etc. Room 121 has increased lighting, but the improved lighting has unintended consequences. We did not travel with a night-light to illuminate the journey to the bathroom. The bathroom light would only function if the lights by the sinks were on, strikingly illuminating the sleeping area. Our solution was use the light in the shower area and pull the sheet over our heads. We did not imagine needing sleep masks at Zoetry. 4. Restaurants - In 3 prior vacations at Zoetry, including Punta Cana, I never experienced so many meals served at room temperature. Baked potatoes, mashed potatoes, soups, appetizers, and entrees are among the examples. 5. Quality of rib-eye, filet mignon and BBQ ribs was very disappointing. The restaurant serving rib-eye steak had inadequate lighting necessary to perform surgery removing unsavory aspects of the steak. 6. Numerous desserts are not correctly identified, such as carrot cake and key lime pie. 7. The last 4 days, ONLY the Indigo restaurant was able to provide decaffeinated coffee. All other restaurants and coffee shop were out. 8. Uneven staffing. I learned from this trip it is preferable to arrive Sunday afternoon and leave Friday. Restaurant staffing levels on the weekend are inadequate resulting in extreme delays. We did not raise this issue with restaurant staff, they apologized for delays due to low staffing levels. 9. Many menus did not include nutritional information, which was standard on Zoetry menus. 10. Jacuzzi in the spa was barely warm, drastically reducing time in the Jacuzzi.

Beautiful resort and exceptional service! If you are looking for a chill, quiet place with a great ambience - Zoetry is the place! A few things to note: 1. Food is amazing if you stick with local cuisine. For example, we were very disappointed with the italian offering but the Caribbean, Mexican, Spanish food was fantastic. We also enjoyed breakfast every morning at Indigo - which is on the beach. Also of note is the wood-fired pizza during the day - It was so good! 2. The staff is amazing. Everyone had a smile on their face and made you feel special. 3. If you are looking for a party place - this is not it. We thoroughly enjoyed the chill environment - which is what we were looking for and loved it. 4. The rooms are very comfortable. We stayed in an Oceanfront Deluxe with a plunge pool. We loved being on the beach. They don't like you to keep the patio doors open so you can't listen to the waves crash on the room, but we understood as there CAN be a mosquito problem. We didn't see a single bug when we were there. Also, we didn't get in the plunge pool at all as it was not heated and the water temperature was cold, We wish we had gotten a 2nd floor room without a plunge pool and saved some money. The 2nd story rooms also all had daybeds which would have been nice, The 1st story rooms had chairs and loungers. I don't think there are many 'bad' rooms at this place as it is very peaceful. 5. There was seaweed on the beach, but there were workers out there every day carting it off. Very impressed with the work ethic. We are pool people anyway. 6. The gym and spa are top notch. the spa has hydrotherapy pools which are free and very calming.

Wow, this place exceeded my expectations on every count. I’ve worked in the facilities management field for over 35 years and I’ll tell you, This Zoetry team is dialed in. The facility, amenities, food and staff are likely best in class. It’s a small, quiet, and relaxing resort. Not a big party place and not a place for kids. A perfect high end getaway

Zoetry Punta Cana is an excellent all-inclusive. I tend not to like all-inclusives, but this stood out among the few I have been to. Its peaceful, the resort is a good 55 min from the airport in a quiet area. The resort is on the small side with less than 100 rooms. The rooms and facilities are all legitimate thatch roof and are authentically built, not faux disney aesthetic. The beach is quite big and there is plenty of seating, no fighting for lounges. The beach also has built in thatch umbrellas that provide plenty of shade, again, no worries about finding a spot. Less so at the pool, but we always found a lounge between the 2 main pools and a river pool that also has lounges. That alleviates a lot of stress and rushing around like a lunatic everyday. The food is of course all-inclusive, so the foodie in me says its not great, but relative to other cruises and all-inclusives, its very good. Again, no waiting, they have 2 -3 choices each day. Breakfast was excellent, al a carte, so again, no fighting on buffet lines or waiting at the omelette station, all at your table. The dinners were a bit of hit and miss, but no meal was a complete miss. For lunch they will typically have a themed bbq at the pool on an open wood fire. It was excellent and included lobsters on some days. They also have an Ooni pizza maker and make pizzas to order. The thing that stood out about this place is that its relaxing, no entertainment director chasing you to play a game, no loud music, no 'forced' fun. They do a 'crafty' thing each day which can be painting, candle making, etc. They do have a spa that includes Yoga and Pilates classes, they bring in an external instructor who has excellent knowledge. The gym is also first rate. Zoetry positions itself as a wellness resort, I think it falls short on that because it only offers a spa which everyone has and 1 or 2 classes per day, but if you have good habits, this a place that certainly allows you to exercise and find tranquility. They also have entertainment each evening around 8:30p. All local performers that were quite talented as musicians, dancers and gymnastics. The staff are very welcoming and professional and the guest that come here are also not your 'Sandals' people, the people we met were quite normal and while some drank themselves to oblivion each day, they were not out of control. A couple of negatives. For a 'wellness' resort, I was shocked to see they allow smoking. There were people who were chain smokers that smoked on the pool lounges which are on top of you. Also a big negative was at the beach you get solicited frequently by people selling trinkets. I found this very annoying and I'm not sure the resort can control it since the beach is a public space and the vendors are free to solicit. The third negative was the 'Ultimate Vacation Club' solicitation by the hotel itself. Its deceptive, they tell you its 'not a timeshare', but its 100% is a time share or time share like long term obligation. They entice you with Spa credits to do this and your 'free' 20 minute massage is the opening sell. Do your own research but Reddits I read say it takes 10 years to get a payback on the initial upfront payment and maintenance payments. I don't mind that they do this, but the way they go about it is quite under-handed. All in all, Zoetry was the best all-inclusive I have been to, I would definitely go back because its the vibe I like and is a relaxing place and steers clear of the club-like atmospheres of other resorts. If you are looking for that, this is not the place to go. The staff are all very kind and I enjoyed meeting all of them each day. The low key nature of this resort is its strength. If you like that, you will enjoy this very much. I would give it a 4.5, but given TA does not do half stars, I think a 5 is much more accurate than a 4. Its an excellent place.

Amstar was the transfer company we booked and they were top notch reputable, upon arrival we were in paradise the entrance the vibe was zen, relaxing and inviting. The welcome drink, the fragrance scents you can pick for your room when housekeeping arrives, the restaurants all a la carte, no buffet which is fantastic, food was spectacular, staff were amazing -everyone so happy, smiling and just lovely people. Rooms were clean and lovely, Nightly entertainment by lobby bar was classy, well done. Guitarists, Flamenco night was fun and interactive with everyone, we all had such a nice time. You can be at peace and in a quiet setting or enjoy some fun as you prefer. Charlie Jose best bartender server, nathalie and the staff at Indigo fabulous. Sory Yohanna paraguay and wherever we found them lovely, JJ our butler was a friend and such a gem, Leila and the team first class! I would go back in a heartbeat. Celebrated my Bday with my hubby and had the best 4days - wished I booked for longer. best crew.