Sandals LaSource Grenada

We had an absolutely incredible stay at Sandals Grenada. The resort itself is beautiful, but what really made this trip special was the staff. There were so many people who went beyond simply doing their jobs and genuinely became part of our vacation. Liston, our hibachi chef, was fantastic. Dinner was as much entertainment as it was a meal, and he had us laughing and engaged the entire time. He had all the men lost their favorite things about their partner to get everyone talking. Definitely one of the most memorable meals of the trip. Jace with Watersports was another standout. He was fun, helpful, and brought such great energy every time we interacted with him. Instead of just sending us on our way in the Hobie Cat, he gave us a personalized lesson. The watersports team can make such a difference in how much you actually get out and enjoy everything the resort has to offer, and Jace absolutely did that for us. BONUS: we also got to watch Jace on the entertainment team at night! Devin in Photography also deserves recognition. He made the experience fun and comfortable rather than feeling like we were just stopping to pose for resort photos. We ended up with memories we can actually take home with us, which I really appreciated. We’re hoping to see our photo printed on the watt of the photo shop next year. Jazz from Entertainment was wonderful. She has exactly the kind of personality you want at a resort like this! Fun, engaging, and energetic without making anything feel forced. She helped make the atmosphere feel like a vacation from morning to night. And then there are Mario, or Super Mario as he’s known to our family, and Christy behind the bar. They were phenomenal. Great drinks are one thing, but great bartenders completely change the experience. They remembered us, talked with us, kept us laughing, and made stopping by the bar feel like visiting friends rather than just ordering another drink. They were easily two of our favorite people at the resort. I also want to specifically recognize Rohan, the General Manager. You can tell a lot about a property by its leadership, and the warmth and hospitality we experienced throughout the resort clearly comes from the top. The fact that the GM was present and engaged enough to become someone we remembered from our vacation says a lot. We’ve stayed at resorts where the property itself is the thing you remember. At Sandals Grenada, I think we’ll remember the people just as much as the place. So many others made us feel genuinely welcomed and gave us the kind of experience that makes you want to come back, so much that we’ve already booked our trip to visit our “old friends” again next year! Our family group ages range from 35-86. It’s not often you find a place that knocks it out of the park for all ages. But that’s what Sandals Grenada did. Beautiful resort, beautiful island, but an exceptional team. Thank you for making Grenada one we’ll be talking about for a long time.

We had such an amazing experience in Grenada, and so much of that was because of the incredible staff who truly went out of their way to make our trip special. I especially have to recognize Jennifer, the Director of Guest Services. She went completely above and beyond for us throughout our entire stay. She constantly checked in on us, made sure everything was going smoothly, helped us with anything we needed, and genuinely made us feel cared for. Her kindness, attentiveness, and level of service were exceptional. You can tell she truly cares about the guests and their experience, and she played such a huge part in making this trip so memorable for us. Jamol at Sandals Club was just as incredible. He consistently checked on us, made sure we were okay and had everything we needed, and was always there to help with anything that came up. He was so kind, personable, and attentive, and honestly helped make the entire trip. Both Jennifer and Jamol are the type of people you remember long after a vacation is over. We also want to recognize Jason, Leston, Rickisha, and Juliana from Sandals Club, who were all wonderful and made us feel so welcome. Krishna in the Living Room was amazing, Sheldon from Photo was so helpful, Stephenson and Kymond at the pool bar were fantastic, and Shenia at the French restaurant provided such great service as well. There are a few areas where we do think the resort could improve. We would love to see more variety and better options at the breakfast and lunch buffets. We also think adding a bar closer to the quiet pool and beach area would make a huge difference. That area is beautiful and relaxing, but having easier access to drinks would make it even better. More consistent beach drink service would also really enhance the experience, especially for guests who want to spend most of the day relaxing on the beach without having to continually leave the area to get drinks. Overall, the staff truly made our experience in Grenada. Jennifer and Jamol in particular deserve an extra special thank-you. They made us feel looked after from beginning to end and turned a great vacation into an unforgettable one. We are incredibly grateful for everything they did for us and hope management recognizes just how valuable they are. We would absolutely remember them as one of the best parts of our trip.

Stayed in the Pink Gin Bldg Room 1313 Club level. Amazing view. The room was a little hot as the AC does not go high enough and there's only one vent, but we were able to get a standing fan from Club Concierge and that helped immensely. We are not beach people but always spend a few mornings on the beach, then head to the main "party" pool for the rest of the day. Let me shout out to the amazing and incredible bar staff at the main pool Stephenson; Kmond, Cody, Ellen, Javan, Mario ABOVE AND BEYOND every single time. They get along well, they are quick to make the drinks, and there's no such thing as a weak drink. That staff deserves a raise every day. Next I'll shout out to the playmakers. We were there celebrating hubby's birthday and the pool and entertainment staff did themselves out big time. He had the best birthday. Kamee, Danya, DJ Fluffy .... outstanding and wonderfully talented group. They can do so much more with their talent! They were so entertaining. My hubby was even a playmaker for the day on his birthday making our trip that much more special. The kayak race he added turned out to be incredible and got so much attention. Next is Rohan the best GM I have ever encountered in my 23 trips to Sandals resorts. Not only is she beautiful but the most easily accessible GM I've ever seen. Always with a smile and always willing to listen, the good the bad the ugly (but no worries, no ugly at Grenada) Jennifer in Guest Services was so kind. We mentioned that we felt our sheets were hard, she immediately brought softer sheets and continued to greet us every day with a smile and conversation. We saw her like everyday as well. The GMs are so accessible and visible at this resort. One more major shoutout is Kishawn. He's the bartender/waiter/greeter/host at the Pub TIpsy Turtle. We were there one night with 2 other couples and it was pretty crowded. He was the only one working: taking orders, getting drinks to tables, making the drinks, and continually with a smile, never got stressed or frazzled, and no one was complaining. he was OUTSTANDING. Overall, beautiful resort. The beach is lovely. Some black sand. Beautiful sunset from the Pier (do not miss that opportunity). Shows at night have a local band and they are pretty talented. The beach night was fun. The silent disco is always fun as a participator and observer. The only complaint I have about night life is the Sing Along Piano dude, he was pretty awful! It's one of the nightly entertainments we look forward to. This guy needs another career choice. He was not good and we were disappointed. One night we had the pleasure of hearing Sway (I think he's in Guest Services) sing top hits and his own personally written songs and then a Butler (didnt catch his name) joined in. THAT WAS THE BEST LOCAL TALENT WE HEARD THE ENTIRE WEEK. We could've listened to them all night every night. Sandals needs to seek out and use their gifted and talented staff. So so good. Overall, Grenada made our top 3 Sandals resorts. We will be back for sure!

THE worst holiday EVER for us after over 20 years of multiple world wide travels. The initial welcome was "officious", borderline rude and dismissive with minimal information or advice. I requested the possibility of a room upgrade and that was summarily dismissed, again quite rudely. Subsequently a Duty Manager offered us a switch but it was too far from the beach/sea and in a noisy area. No other offers were forthcoming. Our room was possibly the least accessible at the resort - up a very steep hill, then a lift up x4 floors; then x2 flights of stairs 😫. We were briefly shown round it - the safe and mini bar. We checked the mini bar - it was empty - the room had not been fully prepped. It took x2 phone calls and over x2 hours + actually finding someone from housekeeping to stock it. We then discovered the fridge had not been plugged in or switched on. We had to move a very heavy and large piece of furniture to do this. Whilst Sandals states it has x10 restaurants - you have to advance book some for evening meals and there is rarely more than x2 open during the day. We were treated very badly by most of the resort staff; ignored, looked at with disdain, dismissed and given really unequal and discriminatory treatment. We did raise this, got it escalated to senior management and received nothing but platitudes. We got a telephone call from one of the resort managers when we had been expecting a personal meeting - again no indication of any changes to what is clearly an institutional and cultural issue which appears to be embedded in Sandals and goes unchallenged. Some staff clearly feel they have licence to treat certain guests in a derogatory, unhelpful and rude manner - particularly some restaurant waiting and management employees. This was pretty consistent throught - with the exception of Butch's and the Italian restaurant. Reception staff were the same. It is truly appalling in the 21st century that an institution can allow and enable this to happen. There appear to be no consequences or procedures applied in these circumstances. We will, of course, never return. Our hard earned money which we used to pay for what should have been an enjoyable, peaceful and relaxed holiday was ruined and any joy sucked out of the experience. This resort is very clearly for heterosexual couples only.

Never been made to feel so unwelcome and so discriminated against in over 30 years of world travel to many different countries. There appears to be corporate institutionalised discrimination against non heterosexual couples. This goes unchallenged and is an accepted modus operandi. We were ignored by many staff, our service was delayed and clearly different to other guests; with whom staff were both more animated and engaged. Other guests were treated preferentially. On occasions you could clearly see and experience staff talking about us and showing disgust and making humourous comments. It was a totally degrading experience. We had paid good money to come and try to enjoy our well earned holiday which was completely ruined and spoilt by the way in which we were treated so differently to other guests. This is an experience we would not wish on others - we were barely even tolerated. It was appalling.