Sandals LaSource Grenada

My wife and I chose Sandals Grenada for a much-anticipated Christmas holiday, expecting luxury and seamless service. Unfortunately, our experience was a profound disappointment, escalating from mere frustration to a physically dangerous incident. The Good: The resort grounds are undeniably beautiful, with well-kept landscaping and a large, expansive beach. The proximity to the airport (10 minutes) is a major plus, though our arrival was soured by a grueling 3-hour customs process with shockingly rude staff—a stressful start beyond Sandals' control, but worth noting. The Bad & The Broken: From the moment we tried to plan our dinners, the experience unraveled. The Sandals app, essential for making advance dining reservations, is completely non-functional. Pre-arrival calls and emails were met with apathy; staff acknowledged the problem but offered no solution. Upon arrival, the reservations desk was closed. The next morning, after waiting 30 minutes past the stated time for the staff member to arrive, we were left with only extremely late dining times (e.g., 9:00 PM). Restaurants without reservations regularly had wait times exceeding an hour. The on-site pizza place epitomized the operational chaos. After an hour-long wait and witnessing them repeatedly give orders to the wrong guests, they presented us with one fresh pizza and one that had been sitting in the open air counter in the sun for over an hour, blatantly lying that it was just made (I stood there well over an hour waiting for the pizza). This is not just poor service—it's a significant health and safety concern. The Unacceptable & Dangerous: The most alarming failure occurred at Kimonos hibachi restaurant on December 23rd. An inexperienced chef, attempting a fire trick, lost control and caused an onion volcano to explode. My wife and I were sprayed with boiling oil, resulting in immediate pain and actual burn marks on my arm. The response was shockingly inadequate. The chef offered a perfunctory "sorry" and continued cooking. While the manager offered dry cleaning for my ruined, expensive dress shirt, it was returned with a permanent stain. The fact that a guest could be physically injured due to reckless staff performance—and that the aftermath was handled with such minimal concern—is utterly unacceptable. Conclusion: We invested in a premium Christmas vacation seeking joy and relaxation. Instead, we faced systemic disorganization, wasted hours in lines, were served potentially unsafe food, and I was left with burns and damaged property due to negligent staff training. The beauty of Grenada and the resort's beach cannot compensate for fundamental failures in management, guest safety, and basic customer care. We cannot and will not recommend this resort.

Just returning from a trip to Sandals Grenada and had a wonderful time! The quick trip from the airport was a very pleasant surprise over other Sandals resorts. Snorkeling right off the beach was excellent so just pack your mask! We want to give big thanks to Stevon in watersports who was very patient in teaching us how to Snuba, seek him out if you want to learn that! Everyone on staff was so nice and friendly and would go out of their way to see you are having a good time! Travis and Antonio in the Club were big helps with anything we needed. Thanks to everyone there!

This is our favourite Sandals by far. The resort is small enough to feel cosy but big enough that even when it’s at capacity it does not feel crowded. The location 5 minutes from the airport is a major plus. The pools are clean, there are always chairs available at the pool or beach, lots of shade. The entertainment is top quality, especially over New Year’s Eve. Never too noisy. The staff is generally warm and friendly. The food is fantastic. We didn’t even get to every restaurant over the week. Soy’s sushi resto is better than most sushi places here in Montreal. Butch’s never disappoints and a shout out to the reservations desk for finding us a table. The rooms are spotless and comfortable and dark, so we crank up the AC and we sleep so well. Because we dive daily we consider Sandals very good value. We’ve priced other all inclusive resorts and with diving included, this can’t be beat. The dive team lead by Curtis is one of the best in the Caribbean. The team is very conscientious about safety and following protocol but they also make every trip fun. Thank you especially to Tyrone, Thayne, Shimere, Clevelon, Kimron, Leston, Prince, Adrien (great teacher if you want to learn to dive) Ann-Marie in the office, Captain Shawn, Kenneth, Ken (and I’m sure I’m forgetting someone. Sorry.) We have been a dozen times and will return again. Already booked!

We go to a different Sandals resort every New Years and this one did not disappoint ! - a moderate size making it more intimate and well maintained grounds and pool area. The beach is very nice for swimming and although not as long as the big public beaches on the island you can stroll a little for a walk Typical Sandals restuarants with the french resturant and butches being very well done - Good service and friendly staff always ready to help Grenada is perfect to spend 1-2 days exploring and additional days snorkeling and sailing The new years show was one the better ones we have experienced - amazing chocolate buffet , lots of music and dancing and a better than expected fireworks show - nightly entertainment was also better than most of the sandals we have been to - Highly recommend this resort - (fun fact - compared to the sandals on other islands this resort is actually 5 minutes from the airport - but it is over a bluff and you never hear any plane noise)

Incredible stay, beautiful location… Alex, Junior, and Michail were the best butlers!!!!! There was some issue with food for me. I am celiac and did have a reaction while there, kitchen staff needs to be more aware of this, but overall it was an incredible trip!!!!