Sandals LaSource Grenada

This was our 2nd time at Sandals Grenada (formerly called Sandals La Source). We love it there. The resort was at near capacity but it never felt crowded- and there were always pool floats and chairs available! Our first room was in the 2nd Pink Gin Building. It had just been renovated & was very nice. Only problem was that in that building, the elevator doesn't go all the way to the top. So we had to walk up a flight of stairs- which was a problem since we both have knee problems. But the staff managed to move us to a same class room (PO), one floor down, the next day. Perfect! The food- everywhere- was excellent as always. The (included) diving was great, although the current was very strong most days, but the dive team adjusted for that. Most of the entertainment here was low key, but several days there was fire dancing, which was awesome. Staff is wonderful!! Because of weather problems at home, we had to stay an additional 2 days- not a problem. We did get moved but we only had to pack- everything was moved for us. Sandals has a special "distressed travelers" rate, so it didn't cost as much as a regular room rate. The room we moved to has become our favorite- no hills or steps to get to the Lagoon rooms.

Visited this property again for a few weeks over Christmas and New Year's. 2 years running. It was an excellent vacation as usual. Just some input/suggestions if Sandals is reading this: For many guests that I chatted with, we were in agreement that the volume of the music at the South Seas Pool could be turned down just a bit so that guests can at least talk to one another when near the swim up bar. I'm ok with "loud" but it doesn't need to be crazy loud . And it doesn't sound any better the louder it gets. And the same with the New Years Celebration (which was really good this year / better than last year). The volume of the music was better than last year (it was hearing impairment loud last year!) but it still could be turned down just a bit, IMO. And one thing I am surprised about is the repetitiveness of the games at the South Seas Pool every week. Surely there is something new that could be added besides the same old thing every week and every year. The same old trivia and outburst games get stale pretty quickly. And what a missed opportunity over Christmas - Why not do Christmas trivia or Name that Christmas tune? You could even think up New Year's Eve trivia questions that include music clips to make a new game. Simple tweaks. Otherwise, it was a great holiday.

Beautiful resort. Wish we could have arrived New Years Eve. Heard party and fireworks were great! Butlers Chris Elton and Zorrhida were amazing. Provided us with dinner reservations, pool cabana, beach chairs with filled cooler and snacks. Room fully stocked and clean. Staff couldn’t have been more friendly. Minutes from airport. Food and entertainment and drinks completed the stay. Weather was in 80s. So beachwear all day and casual nice for evening.

My wife and I chose Sandals Grenada for a much-anticipated Christmas holiday, expecting luxury and seamless service. Unfortunately, our experience was a profound disappointment, escalating from mere frustration to a physically dangerous incident. The Good: The resort grounds are undeniably beautiful, with well-kept landscaping and a large, expansive beach. The proximity to the airport (10 minutes) is a major plus, though our arrival was soured by a grueling 3-hour customs process with shockingly rude staff—a stressful start beyond Sandals' control, but worth noting. The Bad & The Broken: From the moment we tried to plan our dinners, the experience unraveled. The Sandals app, essential for making advance dining reservations, is completely non-functional. Pre-arrival calls and emails were met with apathy; staff acknowledged the problem but offered no solution. Upon arrival, the reservations desk was closed. The next morning, after waiting 30 minutes past the stated time for the staff member to arrive, we were left with only extremely late dining times (e.g., 9:00 PM). Restaurants without reservations regularly had wait times exceeding an hour. The on-site pizza place epitomized the operational chaos. After an hour-long wait and witnessing them repeatedly give orders to the wrong guests, they presented us with one fresh pizza and one that had been sitting in the open air counter in the sun for over an hour, blatantly lying that it was just made (I stood there well over an hour waiting for the pizza). This is not just poor service—it's a significant health and safety concern. The Unacceptable & Dangerous: The most alarming failure occurred at Kimonos hibachi restaurant on December 23rd. An inexperienced chef, attempting a fire trick, lost control and caused an onion volcano to explode. My wife and I were sprayed with boiling oil, resulting in immediate pain and actual burn marks on my arm. The response was shockingly inadequate. The chef offered a perfunctory "sorry" and continued cooking. While the manager offered dry cleaning for my ruined, expensive dress shirt, it was returned with a permanent stain. The fact that a guest could be physically injured due to reckless staff performance—and that the aftermath was handled with such minimal concern—is utterly unacceptable. Conclusion: We invested in a premium Christmas vacation seeking joy and relaxation. Instead, we faced systemic disorganization, wasted hours in lines, were served potentially unsafe food, and I was left with burns and damaged property due to negligent staff training. The beauty of Grenada and the resort's beach cannot compensate for fundamental failures in management, guest safety, and basic customer care. We cannot and will not recommend this resort.

Just returning from a trip to Sandals Grenada and had a wonderful time! The quick trip from the airport was a very pleasant surprise over other Sandals resorts. Snorkeling right off the beach was excellent so just pack your mask! We want to give big thanks to Stevon in watersports who was very patient in teaching us how to Snuba, seek him out if you want to learn that! Everyone on staff was so nice and friendly and would go out of their way to see you are having a good time! Travis and Antonio in the Club were big helps with anything we needed. Thanks to everyone there!