The Verandah Resort & Spa

I had a certificate for this resort through a gala I had attended. We have had friends visit this resort and also a neighboring resort and I only heard good things about it. My husband and I along with another couple spent a week there in March. I am a 68 year old who loves to travel, have visited at least 15 all inclusive resorts. I am not a big complainer, but there is always a first time, I had never been to Antigua. I am going to list pros and cons about this resort. Pros- in Antigua, it's a beautiful island, the layout of the resort is lovely and big. The cottages have 2 separate rooms but adjoining decks if you want. (a door), great views of the bay. It is hilly but great opportunity to get your steps in. They have pickle ball courts if that is what trips your trigger. They also have a miniature golf course and shuffle board. They have good restaurants and the food is good across the board. They have a really good pizza shop and a cafe-coffee shop open all the time. You can always find something to eat. They have 2 larger beaches with beach bars and restaurants there or nearby. Lots of beach chairs and towels. The larger beach has kaiaks, small sail boats, snorkeling, and great water rafts to use. There are several pools also, and lots of RR if needed. Rooms are nice size, and it was cleaned daily, we didn't always get wash clothes but always had fresh towels. They have golf carts to take you around if you need it. There were some lovely friendly staff.. but.. Cons- This resort has a small reception area don't expect to sit you stand, and when we arrived after a long day of travel we were told to scan a code and fill out the information on our phone, we were given a drink and warm towel if we wanted, but my husband didn't understand he was to fill out the form, I was signing some forms and the receptionist snapped at him about he needed to fill out the form and rolled her eyes at him. I actually still can't believe how rude she was. I will say upon check out also no wam greetings, no questions at to how our stay was? Both myself and my friends couldn't believe how cold they were, not thanks for coming I hope you come back ( which I won't). Later we went to guest services to ask about booking our restaurant nights, she was equally as rude, at one point I said, I am sorry I don't understand, but I have never been here can you explain how you go about booking a dinner and why we can only book 2 days in advance? No apology, more of a glare. One of the days at the big beach bar there was a rude bartender, Daquan, usually bartenders are so friendly and talking up the place, making you feel welcomed, not this one. The bar had dirty glasses sitting around he was outside the bar and wasn't happy he had to come wait on you. I still can't believe he is an employee. I talked to other guest and they agreed with me. He was back the next day a mildly better, but not bartender material. Also even though it's all inclusive, you will not have a stocked bar in the room. I tried to get a bottle of wine for the room and was told if I wanted to buy a bottle and take it back I could but not one of their wines from the bar. In conclusion, they have some great things going for it, but they really need to work on customer service if they want repeat guests, there are too many other places to go to that know how to treat their guest to ever return here.

Great time at Verandah. Was the perfect place for us. Relaxing. Food was good, pools and beaches were great. Staff very friendly. Accommodations were more than adequate. We were really impressed with our regular food server/waiter Theodore. He really went out of his way to make us feel special.

I recently stayed at the Verandah Resort in Antigua, and unfortunately, the experience fell short of expectations. The rooms were quite tired and clearly in need of maintenance and repairs. While they were generally clean, the overall condition felt dated and not in keeping with what you might expect from a resort of this type. Throughout the resort, it was clear that several areas were understaffed. This led to long queues at the bars and restaurants, especially during busy times, which became frustrating after a few days. Service could be quite slow as a result. Some of the facilities also looked neglected. The crazy golf area, for example, was particularly run down and scruffy, which made it less appealing to use and gave the impression that parts of the resort are not being properly maintained. The food was acceptable but fairly average overall. Menus tended to be repetitive, and after a few days, the dining options started to feel quite limited. That said, most of the staff were pleasant and friendly, and many clearly did their best despite being stretched thin. However, there were occasional moments where staff came across as a little rude or abrupt, which may have been due to the pressures of being understaffed. Overall, the Verandah Resort has potential given its beautiful Antigua setting, but it currently feels like it needs more investment in maintenance, staffing, and variety in its food offering to deliver the kind of experience guests might expect.

I planned a family holiday here for my upcoming retirement. We had 3 rooms near to each other right near the main pool. Rooms were large and comfortable with safe, comfy beds, good aircon and plenty of storage. Main pool a nice size with plenty of loungers available. Also the case at Rasta and Lovers beach. Nice to have alternative locations and leisure activities such as table tennis, pool tables, shuffleboard, tennis and pickleball courts. Food Breakfast buffet, great variety, omelette station etc and themed evenings. Restaurants good, beach grill and Portofino [italian] and Sails and Tails [various options]. Booking was not too challenging although they were not open every day. Drinks always available but no swim up bar or pool service. Bar staff efficient and friendly. Food orders often had some errors but on holiday so not a big deal. Couple of minor issues, being pounced on at arrival to scan a barcode to check in after long haul travel , evening entertainment basic and not great, no ATM on site. Overall though a great time and recommended.

This was my first time visiting the island and the resort! All of the excursions we did were amazing! We had the most knowledgeable, friendly, and down to earth Tour guides! All of the staff here from bartenders, front desk staff, tours desk staff, servers, house keepers, and maintenance were the friendliest, happiest, and most caring people we’ve ever met! Everyone and everything about this place is phenomenal. I can’t say enough good things. I came to celebrate my birthday with my boyfriend and it was the most relaxing, new experiences, and fun filled week ever. Everyone was very happy to help make my birthday special as well, plenty of fun drinks crafted and so many passing “happy birthday” wishes. My server for my birthday dinner brought me this beautiful plate for desserts and even sang me the Antiguan version of “happy birthday”. It was a trip to remember. I do however want to give a special shout out to my girl Lassandra! She was taking such good care of my boyfriend and I. Always making sure our cups were filled, hearts happy, and vibes checked to be good. Lassandra was very eager to make sure we were taken care of and even recommended some stuff for my boyfriend and I to branch out and try and nothing fell short of amazing!