The Verandah Resort & Spa

The worst experience ever I have just gotten back from a family holiday there. We had visited Verandah before and loved it enough to come back as a group of 12. Honestly it was that bad it has put us off ever going back again. The service was awful some of the staff were so disrespectful and rude, when myself and some of my family spoke to the general manager about it, she was very rude and argumentative and basically called us liars about our past experiences there. When we showed her proof she made out as if it was a one off experience. Then began to say they were short staffed and some of the staff were on vacation aswell as saying she had been the manager there for 3 years. The shuttle service to get to one side of the resort to the other is took sometimes 30 minutes if it wasn’t so hot walking it would have been a better option. The entertainment the staff were amazing but the entertainment was shocking! Oh it finished at 9.30 even when there were guests still there all music shut off etc, again when we addressed this we were told it was to loud for other guests and that the manger lived on the resort and could here it also. The management then begun to say when it’s not in season we should except this but if this was the case we shouldn’t be excepted to pay the same amount then. The food was lovely , but the service of some staff was so rude they would tut at you, if you asked for a drink be rude and either not return with one or you would have to get up and get your own. The staff were on their phones I couldn’t believe how bad the experience was. Before we arrived we were told that some places were closed but when we actually got here there was a lot more closed then we were told. I honestly would avoid this hotel!

A nice kept resort, with friendly staff…mostly. Food is good with choice. Rather American than Windies the food offers. Rasta beach and pool are lovely. However the main pool has loud music from 9am to 11pm which can be a bit much. Lovers beach is nice but again can become a bit loud with bar music. Towels were an issue in our stay often none available in the afternoons. No pool or beach service you have to clear glasses etc. a nice holiday but lacks the full luxury experience. Paying the resort fee you would expect better customer service. We had a nice time once we found the peace of Rasta beach.

Our 3rd trip here and we still love it. We’ve been 3 different times of year and it has never been busy- a pool and beach chair always available. This was slow season so not all restaurants open every night- but that was no problem. Friendly faces- Garth, Belinda and Hailey in coffee shop- she was so sweet and so interesting to talk to. We WILL be back!!! Try the carrot cake in coffee shop!!!

Jensen made my experience here a beautiful experience. He is extremely knowledgeable about the island the property, the water and super helpful. I definitely felt safe and would definitely return. Thank you again.

We had such a fantastic time at the Verandah Resort, we would wholeheartedly recommend it. I travelled at the end of June/beginning of July with my husband. On arrival we were given a cold drink and a flannel which was lovely after our long journey. We were then taken on one of the shuttles to our room, with a tour of the resort. Our room was number 237, a Water View room which was in a fantastic location, very close to the restaurants, main pool and a short walk to Lovers Beach. The view from this room was great too. The room itself was spacious, not the most modern but consistent with Caribbean furnishings. It was very clean and housekeeping came in daily. A nice touch is the free safe, there was plenty of room in this to keep personal belongings locked away. The air conditioning was very good and there's a ceiling fan too. These are needed as it doesn't cool down very much at night. The resort is set over thirty acres and is a little hilly but there's shuttles which take you wherever you want to go and you never have to wait long for one. As our room was central, we didn't really use them much, preferring to walk and take in the beautiful surroundings, even if we were venturing further afield. The food was amazing. Honestly, don't listen to reviews saying it was anything but. There's a choice of restaurants and good menus. The Seabreeze buffet restaurant was closed for part of our stay for refurbishment so we were lucky to be offered an alternative of dining at Nicole's free of charge. There is usually a $50 per person supplement to dine here. It was very nice but the food in the other restaurants was just as good in my opinion. There really is something for everyone with fine dining, seafood, Italian, a very good choice in the Seabreeze buffet, made to order pizzas at the pizzeria, more informal dining at the beach grill and a cafe serving drinks, snacks and cakes. The Wavy Wicket sports pub serves bar food all evening too. We celebrated our wedding anniversary whilst staying at the Verandah and Phelisha, the hostess in Nicole's, made such a fuss of us: complimentary prosecco, decorated table, presentation of dessert, it really made our evening special. The beaches were beautiful. Rasta Beach was great for relaxation, we often had it all to ourselves. The Beach Grill is situated here so it was handy for lunch. Lovers Beach was the most popular, though it was never crowded. I never had to wait when I wanted to use a sea hammock, there was always one available. The water sports are situated here and again, everything was always available whenever the mood took us. There was low key entertainment throughout the day by the main pool though there was never any pushiness to make you join in if you didn't want to. The pool itself was great, a nice temperature and depth, and plenty of room. There are another three pools around the resort but we didn't use them. The evening entertainment was okay, nothing special. We tended to make our meal the main event but there was always something going on at the pool bar and there's a Pink Party on the beach each Friday. The staff were brilliant, always friendly and helpful. Leon in the pool bar and Dequane in the Wavy Wicket deserve a special mention for going out of their way to make our holiday special. We had such a wonderful holiday, it's definitely somewhere we'd like to visit again, it's just a shame that this is an adults only resort as we'd love to take our whole family.