The Verandah Resort & Spa

Shoutout Jensen! He was so kind, energetic, and knowledgeable about both the water sports and Antigua. You could genuinely tell he loved his job, and he made our experience so much better. Honestly, I don’t think our trip would’ve been the same without him. Tyrone was also a great help I enjoyed all the activities he planned during our stay!

My friends and I had a great stay at the Verandah. Although it wasn’t peak season, the staff ensured we had a great time. Shoutout to Lassandra at the bar for making us feel so special, as well as Jensen at the beach who made each day so fun! Thank you guys

My girlfriends and I had the best time at the Verandah. All the staff were so amazing. Jensen knows everything about Antigua and helped us a lot. Thanks to everyone at the Verandah for making our time there so special! xx

I booked via Capital Vacation Group. When we arrived at the hotel, they did not have our reservation. We spent three hours talking on the phone and waiting for it to be resolved. Good stay after all.

The worst experience ever I have just gotten back from a family holiday there. We had visited Verandah before and loved it enough to come back as a group of 12. Honestly it was that bad it has put us off ever going back again. The service was awful some of the staff were so disrespectful and rude, when myself and some of my family spoke to the general manager about it, she was very rude and argumentative and basically called us liars about our past experiences there. When we showed her proof she made out as if it was a one off experience. Then began to say they were short staffed and some of the staff were on vacation aswell as saying she had been the manager there for 3 years. The shuttle service to get to one side of the resort to the other is took sometimes 30 minutes if it wasn’t so hot walking it would have been a better option. The entertainment the staff were amazing but the entertainment was shocking! Oh it finished at 9.30 even when there were guests still there all music shut off etc, again when we addressed this we were told it was to loud for other guests and that the manger lived on the resort and could here it also. The management then begun to say when it’s not in season we should except this but if this was the case we shouldn’t be excepted to pay the same amount then. The food was lovely , but the service of some staff was so rude they would tut at you, if you asked for a drink be rude and either not return with one or you would have to get up and get your own. The staff were on their phones I couldn’t believe how bad the experience was. Before we arrived we were told that some places were closed but when we actually got here there was a lot more closed then we were told. I honestly would avoid this hotel!