The Verandah Resort & Spa

The worst experience ever I have just gotten back from a family holiday there. We had visited Verandah before and loved it enough to come back as a group of 12. Honestly it was that bad it has put us off ever going back again. The service was awful some of the staff were so disrespectful and rude, when myself and some of my family spoke to the general manager about it, she was very rude and argumentative and basically called us liars about our past experiences there. When we showed her proof she made out as if it was a one off experience. Then began to say they were short staffed and some of the staff were on vacation aswell as saying she had been the manager there for 3 years. The shuttle service to get to one side of the resort to the other is took sometimes 30 minutes if it wasn’t so hot walking it would have been a better option. The entertainment the staff were amazing but the entertainment was shocking! Oh it finished at 9.30 even when there were guests still there all music shut off etc, again when we addressed this we were told it was to loud for other guests and that the manger lived on the resort and could here it also. The management then begun to say when it’s not in season we should except this but if this was the case we shouldn’t be excepted to pay the same amount then. The food was lovely , but the service of some staff was so rude they would tut at you, if you asked for a drink be rude and either not return with one or you would have to get up and get your own. The staff were on their phones I couldn’t believe how bad the experience was. Before we arrived we were told that some places were closed but when we actually got here there was a lot more closed then we were told. I honestly would avoid this hotel!

So we’re a mid-20’s couple from the UK for reference and this was our 10-day experience at the Verandah Antigua- 10th-20th August 2026. Location: The location of the hotel is in a secluded area about a 45 minute taxi ride outside of St John’s and there really is nothing outside of the resort in walking distance apart from the Pineapple Beach Resort (which I believe you can pay a daily fee to use their resort/beach, but we didn’t do and there is also Long Bay Beach situated outside of the hotel to the right). Apart from that there is nothing within distance outside of the hotel. The hotel however do offer a guided walk to Devils Bridge which is at the back of the hotel and is definitely a must-see, despite there only being a few stalls there where souvenirs can be bought. Resort: On the whole the resort is absolutely stunning, we have never stayed anywhere as nice as this. The resort is HUGE, you could spend a day just walking round it and taking it all in. They also offer a golf cart service to take you from spot-to-spot as the walk round the resort, in the heat, is quite a lot. Lovers Beach on the resort is a beautiful stretch of beach with PLENTY of sun loungers, free of charge, to use at your convenience. Evening entertainment changed each night- DJ Night, Axis Band, Jazz Band, Karaoke, Pink Party, Silent Disco, Caribbean Market. This is what you make of it, but definitely more suited to a younger audience (my opinion). Rooms: We saw a lot of reviews about the rooms being quite outdated and honestly, they are a little bit, but for us it was everything we needed. The bed is comfy, the shower is OKAY, the balcony is lovely and big, the room itself is of more than ample size, the storage is good, there is a TV, fridge, kettle, coffee machine and sink, ironing board, and they even give you matching bath robes for your stay. Just don’t expect some really modern, top end hotel room, it lacked “luxury” but for us this was no issue, as we just fell in love with it all. The gift shop had plenty of souvenirs/clothes/snacks/alcohol and other bits in. Our rooms got cleaned and refreshed every other day, not a problem for us. Activities: You could spend your entire day at the resort, they have activities round the pool all day, they have their own pickleball courts/tennis courts, 18 hole mini golf course, pool table, kayaking, table tennis, ping pong, darts board, shuffleboard, fully equipped gym, to name I think the majority of it. They also have a full brochure of excursions that you can do through the hotel which was easily booked through Guest Services. They do a shades of pink beach party on a Friday which is such a good night, really good atmosphere all night with good food and music. They also have a chess board near the pool. Restaurants: Honestly, how anyone could complain about the food is BEYOND me. Breakfast is served in the buffet restaurant and is spot on, every day, with such a wide variety of things to choose from. Lunch is served every day at the Beach Grill restaurant, and has a smaller offering but is served à la carte, we enjoyed it here too, there is also a Pizzeria that serves BEAUTIFUL handmade pizzas every day 11-6, they open the buffet restaurant for lunch most days but not every day (I think as out of season), but plenty of choice for whatever you’d prefer. Dinner is either served in the buffet restaurant and the themes change daily (Indian, Asian, Tex Mex(our favourite night), Seafood, Southern), or you can sometimes choose the visit the à la carte Portofinos Italian restaurant, which we also found beautiful, or for a surcharge you can dine at Nicole’s Restaurant, two options of menus here, both à la carte style, one more predominately seafood related (Sails&Tails Menu). The food, we could not fault. There is also a 24 hour coffee shop that serves sandwiches/pastries and snacks, also really nice. The Wavy Wicket nighttime bar also serves food between 5pm-12:30pm, light snacks (chicken tenders, fritters, nachos, paninis), this was quite quiet when we went in, but still a nice little spot. Staff: The staff, we thought, were exceptional. Some people we were speaking to thought not as much but we genuinely couldn’t find a fault. There will always be the odd few that could be slightly more attentive/inviting but genuinely we had no problems here. There were a special few that really made our holiday though and I just want to mention them for their truly truly exceptional service. Lassandra, our bartender most nights, she is so kind and friendly. Truly goes out of her way to make you feel like a friend and gives top notch service. Great at what she does and such a warming personality. Leon, our other bartender. This man is OUTSTANDING at what he does, he is SO knowledgable, he will probably know what you want to drink before you do, and if you don’t know, he will make you something that you will more than likely enjoy anyway and then remember what you’re drinking for the rest of the night so that you don’t even have to ask. He is SO good at what he does, has that classic cheeky patter with the customers and genuinely just works his a*** off, true asset to the team. Arianne, our server/hostess in Nicole’s Restaurant on our first night and buffet restaurant on the other nights, very friendly, very chatty, notices the small things and so easy to talk to. Will go out of her way to get you something. Kerryanne, our server at the Wavy Wicket, also very good at her job, good chat, friendly face, takes the time to speak to you. The staff we honestly couldn’t fault. Quick mention to Diquanne, Theodore, Kerinne as well, as they were lovely to. Just thank-you, our stay was perfect. We will be back as quickly as possible and would recommend this to anyone who asks. It will always hold a very special place in our hearts and we can’t wait to get to relive this holiday all over again hopefully soon.

A nice kept resort, with friendly staff…mostly. Food is good with choice. Rather American than Windies the food offers. Rasta beach and pool are lovely. However the main pool has loud music from 9am to 11pm which can be a bit much. Lovers beach is nice but again can become a bit loud with bar music. Towels were an issue in our stay often none available in the afternoons. No pool or beach service you have to clear glasses etc. a nice holiday but lacks the full luxury experience. Paying the resort fee you would expect better customer service. We had a nice time once we found the peace of Rasta beach.

Our 3rd trip here and we still love it. We’ve been 3 different times of year and it has never been busy- a pool and beach chair always available. This was slow season so not all restaurants open every night- but that was no problem. Friendly faces- Garth, Belinda and Hailey in coffee shop- she was so sweet and so interesting to talk to. We WILL be back!!! Try the carrot cake in coffee shop!!!

Jensen made my experience here a beautiful experience. He is extremely knowledgeable about the island the property, the water and super helpful. I definitely felt safe and would definitely return. Thank you again.