The Verandah Resort & Spa

Overall, the experience was amazing — the resort is beautiful, well-maintained, and truly relaxing. What made the trip even more memorable, though, was the staff and the exceptional service we received throughout our stay. A special shoutout to Tayan at the coffee shop and Kimono, the pastry chef, for their warm hospitality and wonderful service. They truly added a personal touch to our vacation. We would also like to thank Tristion, the bellhop/driver, Ashar, the main buffet supervisor, and Omar at the Cricket restaurant for always being friendly, attentive, and professional. The only disappointing experience during our stay was at the Beach Side Grill near the entrance of the resort. The cook working on Mother’s Day was extremely loud and rude. We completely understand that operational challenges can happen, especially during busy periods, but her behavior unfortunately escalated the situation rather than helping resolve it. On a positive note, the young server there handled the situation very well, remained professional, and did her best to assist us. Despite that one experience, we truly enjoyed our stay and appreciate all the hardworking staff who made our trip special. We would definitely return.

The Verandah Resort is a large beautiful property. The rooms are spacious and nice. Nicole’s Restaurant was very good and worth the upcharge. The best restaurant in the place is Portofinos Italian Restaurant. The manager of this restaurant, I believe her name is Lucy, is exceptional. All the golf cart drivers were very friendly. However, there is staff that are not so friendly. The woman in the coffee shop could be more friendly and don’t show up a minute before it opens at 7 (even though the schedule in the room says it opens at 6:30). The pizza place has great pizza but the woman who was working when we were there was not so friendly. Also, the 8 cut pizza comes on a plate and they have no smaller plates so you can share the pizza. The first time I used a napkin and the second time they ran out of napkins and she had to call for more so we didn’t have any. I would think you can tell when you are running out. Even though they advertise robes in all rooms we had none. Finally got robes after asking for the fifth time. Still a nice place to stay, just some staff need some lessons on how to be more friendly to people who tip on good service.

We love the Verandah. We have visited 3 times and always have a wonderful time. The food is great at all the restaurants. The Seabreeze does an excellent job with their variety of food choices. It is always nice to come back and see familiar faces. These are some of the people that really make you feel welcome: Theodore, Leon, Kelly Ann, Renado, Tristan, Shawn, Ashley, and Captain D. We did the Mystic Land and Sea Excursion. Tiffany was our land guide, she was fun and engaging. The guys who worked on the Mystic Catamaran were wonderful and entertaining. The food was excellent on the Catamaran. The Verandah is very clean. We plan on returning again. I have two areas I think could be improved. The first one is that some of the staff working at the Verandah could be more friendly and make you feel welcome. The second one is to put some fresh paint and new handles on some of the bathrooms such as, the bathroom by the pool, the bathroom at Sails and Tales.

Pros: The Verandah is a beautiful property with 2 beaches and several pools. The food is good. We had 7 couples and they were able to put us close to each other which was nice. Cons: The rooms are dated, spacious but badly lit and the bedding is very thin. The staff is inconsistent at best. Some can be at least agreeable while others are openly rude and make you feel like you're inconveniencing them by merely asking for a drink. You can be nice, you can tip, but it still doesn't always translate to a friendly demeanor. We commiserated with the couples we were with as well as fellow travelers about the hostility of some of the wait staff. Particularly at the Lover's Beach Bar and the Coffee Shop main woman. Having gone to nicer places in Mexico, this is not anything we were used to. Nicole's is good but the service was slow and long. Be prepared to be on island time. Beautiful scenery but I would never come back. I have no idea how this resort won a 2025 Traveler's Choice award. Milton seems like the head guy there - he is very nice and we gave him feedback during the trip as to what we were experiencing.

2nd time at the Verandah an it did not disappoint ! Fabulous staf ,f great food , delicious drinks ,beautiful scenery! I highly recommend !!!!