May 17, 2017 for 3 nights for 2 adults.
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Verandah Resort & Spa in Saint Philip, Antigua and Barbuda
At a point where wild, exotic beauty meets a hidden white sand beach, Verandah Resort & Spa waits to take you back in time. Forget the rush of the 21st century as you unwind at this eco-friendly retreat on the untouched northeast coast of Antigua. With classic, timber-clad Caribbean architecture, accommodations make a sublime base for unforgettable sunrise viewing. Simply step out your front door and you will find 30 spectacular waterfront acres, the island's largest outdoor pool, a gorgeous bay and enticing proximity to Devil's Bridge National Park.
Each new day offers lessons in relaxation as you meander marked nature trails or take a leisurely stroll through the national park. You might embark on a boat ride to the uninhabited nature sanctuaries of Green or Bird Islands, or simply stay on the grounds and discover a world of living indigenous ecosystems. Because the coastline features a nearly unbroken wall of coral reef, you will find a wealth of snorkeling and scuba diving opportunities. And with the island's distinctive British heritage, unique attractions include Nelson's Dockyard and the ruins of beautiful old plantations.
Location of Verandah Resort & Spa
Nearest Airport: ANU
Amenities for Verandah Resort & Spa
- General Information
- 30 Guest Rooms
- Ecologically Sustainable Practices
- 4 Bars
- 3 Restaurants
- Pool Bar
- On-Site Amenities
- Beauty Salon
- Spa on Property
- Fitness Center
- Tennis Courts
- 3 Pools
- In-Room Amenities
- Direct Dial Telephones
- In-Room Safes
- Satellite Television
- Private Verandas
- Flat-Screen Televisions
- Coffee & Tea Facilities
- Vaulted Ceilings
- Scuba Diving
- Table Tennis
- Kids Club
- National Parks
- All Inclusive
- Eco Friendly Luxury Vacations
- Spa & Wellness
- Summer Getaways
Reviews for Verandah Resort & Spa
I really wanted to love this resort. The rooms are beautiful. The views are beautiful. The grounds are beautiful. However, the food and bar service was very poor. Quite frankly, I feel that people who have given the service high ratings stayed somewhere else or the resort rotates the employees every other week. The bartenders and waitresses were not friendly and never smiled. It does not take a lot of effort to engage in conversation or give a friendly smile to someone while serving them a drink or taking their order. This was my first time in Antigua so maybe its a cultural issue - but I have never stayed at a resort where the employees were not happy to serve you. It seemed to only apply to the bartenders and wait staff, as housekeeping, grounds keeping, drivers and everyone else seemed friendly. A smile is not too much to ask. The restaurant selections were limited and reservations were very difficult to get if you had a big group. We had a big group (13 people - 2 kids under 2 and 3 older kids) and we had to fight with the staff to get reservations for two nights. We only sought to do dinner as a big group on two nights - knowing it would be harder to accommodate all of us for dinner every night. We were extremely frustrated as we called the resort prior to our stay to book reservations and we were told we could only book reservations 48 hours prior at guest services. When we went to book at guest services at 7 am, two days before the reservation, we were told that they could not accommodate us and we should have booked via email prior to our stay. We received a letter from management indicating because of high booking, they were going to open a restaurant that was normally closed so they could accommodate our group. We were appreciative - but it was very clear that the resort needs another restaurant - rather than pushing everyone to go to the buffet. You should not have to argue to get to eat dinner at one of the restaurants. The buffet required you to wait in line to be seated ... to then get up and go to the buffet. There was ALWAYS a line out the door at prime time, with dozens of tables free. It seems strange to have to wait on line to get seated to go to a buffet. I am not sure if they were understaffed, but I witnessed the executive chef twice bussing tables during a lunch and a dinner service. If you go to the buffet, get there early to make sure you don't waste time waiting in line. It should be noted that the main beach does not have a bar or waiter service. You have to walk up a lot of stairs to get to the bar. This may not be an issue with some - but if you have young children or older individuals, it may be problematic to go up and down the stairs. Rasta beach - the smaller beach - has a bar and grill. The bar had decent service. The grill was an interesting experience. The cook only cooked one order (per group) at a time - even if it was the same order as the person in front of them (for instance 1 hot dog would be on the grill, instead of all of the orders of hot dogs at once) and the cook would not take your order until she was finished with the prior order. It made for very slow service. The hot dogs were pretty good. The night beach party was a very good event and had good entertainment. The food was again - okay. If you want a chair at the big beach or the pool - reserve it before 8 a.m. otherwise you will not be able to get a chair. The bars do not serve mixed drinks until after 11:00 a.m. (or later) - they only serve bloody Mary's and Mimosa's. I went to order a Mimosa and they were out of orange juice. Overall, okay experience. Food was okay. Service was not great. This may be a resort better suited for couples, rather than large families or groups. I would not stay here again - there was nothing special about this resort.
Amanda M - Cranford, New Jersey
Before I start my review I would like to extended my sincerest condolences to the family who lost a loved one during their stay. I recall them playing miniature golf ahead of us and were enjoying their time together. The unfortunate occurrence was heartbreaking to witness. We promptly left the beach as several people attempted to resuscitate him. I remember the great time we had on our last visit to The Verandah, and decided to go back. This time we were privileged to have my daughter, son-in-law, and granddaughter join us. Must admit our journey began badly. My room was not ready, although it was cleaned and fully toweled for over two hours. I called the front desk numerous times and was given a lame excuse. Finally, I was given the okay to enter only to find there was no lock on the safe. Called front desk, once again, and a lock was sent down, along with a bottle of wine and champagne. However, the lock did not work so I had to trek down to the lobby where I demanded to speak with a manager. I was given a run around and finally a manager showed up. She took down all my notes and attempted to resolve my issue. Much to my amazement, the problem was corrected and I received wonderful service the remainder of my stay. I was pleased to see a dinner for two at Nicole's and a bottle of champagne as a welcome back gift as a repeat guest. Our entire family was also compensated for the check-in ordeal with reservations assigned for the entire week along with a complimentary dinner for five at Nicole's. My granddaughter was sent a tray of cookies, as a birthday token, and was presented with a candle/cake and sung too. This was not requested, but I surmise the manager recorded all the info I gave and provided some extra nice touches. As far as staff, I found the workers very cold and unfriendly, all except D'Angelo. I was very dissatisfied with the Beach Grill- service and food-not as I remembered. Fried tilapia everyday? Really? My last visit had a fresh fish each day and was one of the things I looked forward to. This resort is great for families with young children but not for younger couples. Entertainment was limited and seating was at a minimum.
Jojoeles - Edison, NJ
I honestly am shocked this place has almost 5 stars. I am being nice by giving it 3 stars. So from the beginning when I arrived the lobby was packed and they only had 2 people working to help with checkouts and checking in guests. Our room wasn't ready so we were told to grab lunch and then return. They have shuttle transportation to provide since there are some steep hills. We waited 10 mins and no shuttle, at times we had to wait 20 mins! We had lunch at Seabreeze which is their buffet style restaurant, food was okay. When we finally arrived to our room we had a bottle of champagne, wine, and 2 water bottles, which I came to find out none of the other rooms had so they were left by prior guests. The following day we saw our fridge wasn't restocked and I called guest services wondering why my fridge wasn't restocked with water bottles and I was told that they don't provide guest with water bottles that they have to be purchased at the shop in the lobby which cost 2.50/each. They went ahead and also told me to drink the water from the sink because of their water plantation system (I'm sorry I don't even drink the tap water from New Jersey). They had activities during the day but they were mostly for kids. Ughhhh and they constantly played island music about 90% of the time. Which is nice to hear maybe twice in one week with some space but we don't know the music, or know how to dance it so it would've been nice of they played more English music. As for the other restaurants Nicole's which you have to pay a $35 surcharge per person it was good. They wine there is much better and the food had more flavors. Buccaneers was okay, my husband and I had ordered steaks and mine was all fat!!!! Beach bar and grill for lunch SUCKED! We'd have to wait for 1 hour during lunch time for 2 hamburgers. At dinner time it was much better though, the food had much more flavor and was served in a timely manner. Lastly, wadadabi grill was just annoying and long story short they don't know how to make a turkey club! Oh and you don't take any food out of the restaurants! As for the bars, they only serve one beer brand and that's wadadbi which sucks ! You can buy other beers at the shop though located in the lobby for a ridiculous price. The drinks barely had any liquor in them I always had to ask for extra and the servers OMG NASTIEST & MOST UNHAPPY PEOPLE I EVER MET! They would just totally kill my vacation vibes. The only thing the servers were good at was taking your drink away every 5 minutes without asking you if you wanted a new one, so I'd have to go to the bar and order new ones every time. The beaches were okay, they have a good amount of water sports and only 3 outside vendors actually came up to you and would annoy you. The downfall of the beaches was that they don't have anyone coming to you and taking your orders. The pool was fine except that they have someone on the mic in the afternoon being so loud you can't relax by the main pool. Now about the room, the bed is hard, you have a microwave, fridge and sink in your room ( probably great for families with newborns because no on else can have food in their rooms). You could tell that they had recently painted the walls in my room because their was paint spatter all over! I mean when you paint your suppose to cover stuff up and if you don't then you at least invest time on scrapping the drippings off things. But no there was paint splatter all over the mirror in the bathroom and the floors. Another crappy thing about the resort is that my cleaning lady would clean with the door wide open so when I would go in my room sometimes there would be flies. As well as one evening when we were returning to our room around 10pm our room door was wide open because maintenance was called my the people next door who complained about no hot water. I wouldn't of mind for maintenance to check the water temperature in our room but As I had told the manager, they should of left us a note advising us of the situation and requesting that we call when we return. The evening before your departure they give you a questionnaire to complete, which is greatly but there are no pens in the rooms!!!! Oh yes and when I received my bill their were charges for a charity that they bill for I believe for each day you stay it's $2, which is great I am for fundraiser and helping out communities but they should of let us know from the beginning not just bill us without telling us. The only great thing about the resort was that I was only bitten once by a mosquito and it was a tiny but they supposedly have a treatment to help block the mosquitos. My husband and I still had a good time but I do feel as the above issues would of make the experience more pleasant.
Stayed here for 8 nights as part of a cricket tour organised by Howzat travel and found it to be absolutely amazing. The staff were very friendly and always had a smile on their face and would do what ever they could to accommodate. Spent a lot of time at the main beach and really enjoyed the free water sports. The main pool was also very good with plenty of loungers available and shade if you needed it. Devils bridge is within a short walk from the resort and this is well worth a visit. Food at all the restaurants was very good , with plenty of choice and frequently replenished wine glasses. We particularly enjoyed lunch at the beach bar and never found that we had to wait for a table. The only complaint we had was with the quality of the beer served at the main bar. This was at times undrinkable. Not sure if it was the beer itself or the glasses they served it in. Not quite so bad in the restaurants but poor from the main bar. Still plenty of other drinks to compensate. We did a tour of the island arranged with the taxis outside reception and it was much cheaper that way and we were taken to all of the best places. All in all a fantastic stay and I would thoroughly recommend this resort.
Gillian W - West Midlands, United Kingdom
This is a beautiful place to stay and we will be return. The people are amazing and the food is awesome they do carter to people with food issue I did a excellent job at making my stay for food the best for I can't eat Gluten food wish I was still there
karen c - dartouth