Beautiful place. We loved it here. Everyone was so friendly too many to mention. We had room 169 fantastic sea view. We felt like we was in paradise. Never had a bad meal. Loved all the resort everyone was so friendly and helpful. Never had any issues getting a beach towel we always had one. We would definitely recommend this place

Just chillout and go with the flow,realise everything is done in island time. Had a great stay at the Verandah celebrating my wife's birthday, Eat at all the restaurants except Nicole's and could not fault the food at all ,it was so good put on 14 pounds in weight over 10 days. No problem with sunbeds or towels, house keeping every other day which was fine not in the room that much which was huge compared to European resorts. The resort is large and spread out with 3 pools and 2 beaches so never seemed crowded. The gardens are very well kept. Must mention 2 members of staff that really made our holiday ,Theo very friendly guy absolute credit to the resort he's training to become a supervisor hope he gets it. Sumita hope I spelt that right the young lady from Jamaica who was very entertaining in the evenings ,she played all my song requests which kept me dancing ,even added some to her playlist at the main pool. All in a very memorable stay would love to return.

The resort, beaches, pool, rooms, views were great. The coffee shop was excellent. Kertie made the best coffees and she is so kind and friendly. We renewed our vows for our anniversary and we had a very memorable stay. Most of the staff was very nice including Hunter and Terhon. You have to go to Sails and Tails for the food and have Cher make you one of her secret recipe drinks that are fabulous.

We loved our cabin (181) with a great view of lagoon, clean and comfy bed and bath The staff was friendly and always wanting to help. Lots of eating places, pools and entertainment. Loved the coffee shop Our favorite location was Pineapple beach, pool and Grill

Let's start off with a positive - the resort layout is beautiful. We loved the cottage style bedrooms and the fact that the whole resort is spread across a vast area. It is beautifully maintained and the team of gardeners and cleaners are always hard at work outside. I have read reviews saying people were welcomed with a drink - we did not get anything. All we got was a surly receptionist who was not welcoming at all. She just looked like she wanted to rush us along. Nothing was explained - we were just told to look at the welcome pack. The $24 per room per night charge came as a shock. The welcome pack explains it as going towards enhanced cleaning. They also say that to keep us safe, they now offer housekeeping every other day so that our contact with housekeeping is limited. This is clearly a hangover from Covid, but now it just seems like a money-making operation because they charge more for cleaning and yet they offer reduced cleaning. Make it make sense! I can tell you that there was no sign of enhanced cleaning, and once we went three days without our room being serviced. Food is distinctly average at this resort, and this is one of the main reasons why we will not be going back. We paid a lot of money for this holiday and we enjoy eating good food. The food in the buffet was uninspired - often dry and stodgy. Where are the Caribbean dishes that we went to the Caribbean for? The food in Sails and Tails was delicious, and we ate most of our lunches and some dinners there. The pizza shack was also good, as was the Rasta bar. Drinks were good and not watered down like in some all-inclusive hotels. The big issue is water. It was really hot when we were there, but we didn't know we needed to bring our own water bottles to refill at the bar. They provide two small bottles of water when you arrive, but nothing after that. I even asked at the bar if I could please have a bottle of water to take to my room one evening as I had to take medication, but I was told they didn't have any. That was a surprise because I saw them give two bottles to a couple just a few minutes before. If you're going to give them to some people, make them available to all. I'm also surprised that an all-inclusive doesn't have a minibar in the room. Service was very mixed. When it was good, it was excellent. Theodore, I'm looking at you. When it was bad, it was terrible. Very unfriendly, and often surly. The older lady in the coffee shop was particularly bad. She rolled her eyes at us a couple of times when we changed our minds in the middle of placing an order, and she made comments to the other woman in there in their local language. Both laughed and it made us feel uncomfortable. Sure, she might not have been talking about us, but it felt personal. Please, please provide some loungers with umbrellas at the pool. If you're not quick to get one of the loungers at the back, you're in trouble. And anyway, the loungers in the shade are under glass, so you really cook under them, when it's hot. Having a more natural roof with airflow would be preferable. Please sort out the issue with pool towels. I've read reviews going back a long time that complain about the lack of towels. I've also read replies from the hotel saying they are going to action this. Well, they haven't. It's still a mad dash to get towels and to hold on to them. I've never experienced this in any hotel I've stayed in, especially not one where we've spent so much. Don't bother to pay for a late checkout. They have a room near Guest Services that you can book for half an hour to have a shower and get yourself ready for the airport. Just make sure you book your slot in good time. This is not mentioned anywhere. I just heard about it from a guest in the pool.