Zoetry Casa del Mar Los Cabos

Beautiful property, but understaffing ruined the luxury experience The resort itself is beautiful, quiet, relaxing, and located in a stunning setting. Every staff member I interacted with was friendly and polite, and it is clear they are doing their best. Unfortunately, the property seems severely understaffed, which really diminished the overall experience for what is marketed as a luxury stay. Positives: • Gorgeous, well-maintained property • Peaceful and relaxing atmosphere • Exceptionally friendly staff Negatives: • Understaffing everywhere: Service was consistently slow and disorganized. It seemed like each restaurant and bar only had one or two people running the entire area. • Dining issues: • At Saltwater, no à la carte breakfast menu was offered, and we assumed the buffet was the only option. • During dinner, our waiter dropped off the food and never returned. There were no drink refills or follow-up. • Sushi ordered for 6 p.m. arrived an hour late. • Nachos at Magay Bar were burnt, cold, and soggy. • Eggs Benedict were initially replaced with two sunny-side-up eggs on a tortilla with no salt or pepper. The correct order arrived about 10 minutes later. • Room service mistake: Two hamburger meals were delivered to my room by mistake. • Poolside service: There was only one waiter covering the entire pool and lounge area, so getting drinks took a long time. I often ended up getting my own. Adding table numbers and QR codes for ordering would make this much easier. • Cleanliness and noise: Dirty menus at the Poolside Grill and Arroyo, and loud cleaning staff dragging furniture in the room next to mine, likely because there were not enough people to help lift and move items. Overall, the property and staff have great potential, but the lack of staffing made it feel far from the luxury experience I expected. With proper staffing and better attention to service consistency, this could easily be a five-star resort that is worth the money but for my experience it was not.

We had a lovely time celebrating our anniversary at Zoetry. The hotel is nice, clean, and small. The pool gets pretty crowded, but it's still fun with great service. All of the staff were amazing throughout the entire stay. There were a ton of different food options between the two main restaurants and bar. The food was good everywhere we ate. The guacamole at the pool bar was phenomenal! Want to give a shout out to Nelly, Javier, Manual, and Benjamin for the amazing check-in service/getting settled in room. Julia for always checking on our stay and reserving a special dinner in El Arroyo. The servers Daniell, Mesero, Eduardo, and Tony for making the dinner at El Arroyo so great and always checking on us at the other bar during our stay. We reserved a bali bed for most of the week and had incredible service from Fidel. He always remembered our drinks and checked on us constantly, even though it was hot and a far walk for him. Valeria and Alan were very attentive at the Saltwater restaurant. Valeria offered to take our photo and it ended up being the only non-selfie we took the whole week. :) Thank you Valeria, for offering! Thank you to everyone for making the stay so memorable!

We attended family wedding. Weather was great! Food was delicious. Staff was very friendly. Room was clean. No complaints!

We had an interesting five days at Zoëtry. I’d probably have given it 3.5 stars if I had the option but, wanted to give benefit of the doubt. We arrived on Thurs and there was a rather large wedding going on, so they gave us a room which seemed a distance from the main resort. Put it this way, our building was not on the pictures of the resort when you look at the web site. It was a nice room, but we were on the top floor and located directly below the building a/c compressor so there was a constant buzz that never stopped. The next morning we asked to be moved and were told they were full due to the wedding and only bigger rooms were available that we weren’t entitled to. I asked to talk to a manager as I wasn’t going to be able to sleep for five days. A couple of hours later, they found us a room (at the actual resort). The TV was not working so we asked to have it fixed. On the second day of asking to fix it, some gents came over, but couldn’t fix it. They did offer us another room which we appreciated, but didn’t want to move a third time in five days. With that said, we had some of the best night sleeps in the room as the bed was comfy, the a/c was quiet and you can sleep with the sliding door open and only the screen. With it being dry here you will sleep comfortably with the crash of the waves. The beach is gorgeous! Long, sandy with beautiful blue water. You can not swim in it and even have security on it to ensure you don’t go in. Security take your safety seriously! All to say, if swimming in the ocean is your thing, this is not the place but once again, a beautiful beach. We found the food good with a few misses. Lunch at Saltwater is a must. Great food (Tacos, ceviche etc…) wonderful view (in the shade) and a great vibe. Alvero (sorry for the spelling) was outstanding. Breakfast was very good with a lot of selection and Javiere was always so welcoming, friendly and made sure we were taken care of. During the day, our pool server (Yamir) provided us with great service. It was weird on his day off, no one appeared to replace him so we went to the bar for drinks where Juan was always very accommodating. One night when Saltwater was closed due to the wedding we ate at the Mexican restaurant and they did not seem too interested in us being there. We had the surf and turf which was cold and overall pretty disappointing. The next day they had Mexican night and the food was outstanding and had fun entertainment. Probably our biggest observation and noted in an earlier review, is that they seemed short on staff across the board. The folks that were there were all very accommodating and worked hard, but there always seemed to be a shortage on staff. Overall, we enjoyed our stay despite the hiccups, but will probably not return as we have enjoyed other resorts more for the money.

The place was beautiful.The staff were excellent, although waiting for food In the restaurants took an extraordinary amount of time. It is not the fault of the personnel.The fact of the matter is They are highly understaffed , both in the kitchen and out on the floor serving. We travel to Mexico often and are quite familiar with service style in Mexico.But this was over and above what anybody should have to wait for. Also, amenities that were supposed to be offered us.According to their website took multiple times of asking for before they were received. I would like to give a shout out to the head concierge.Javier who helped us.