Marquis Los Cabos

My husband and I had a wonderful 7 day stay. The food was great. All the staff was very friendly. I wanted to give a special thanks to the staff of Vista Ballenta Breakfast. Adriana(hostess) , Martin,Detzanit and the whole breakfast staff. Thank you for making my stay absolutely wonderful. Nicole Perry

I booked this as a last minute trip through Costco travel. I've never been to an all-inclusive resort, but decided to give it a try based on all of the great reviews. I will break this review down by category to make it easier to go through. Check-in was easy and great. Beautiful outdoor lobby with nice views of the Sea of Cortez. Rooms were clean and comfortable. I don't think I would splurge on the casita with the private pool because you can see right down to these areas from the balcony of the suite, making privacy somewhat of an issue. Not crazy about the open bathroom, but not a big deal. Cleaned twice daily with turndown service. Minibar with beer, water, and snacks restocked daily. Can hear the ocean even with the windows closed. Infinity pools were great with great service and views. Music was good, but a little repetitive. Food was very good. Ceviche and guacamole were awesome. Breakfast buffet is one of the best we have had. Japanese restaurant was good, need reservation for hibachi. Little coffee shop with great coffee, snacks, and fresh fruit Drinks were pretty good. I stuck to sparkling wine and my husband drank mostly beer. Spa and gym were very good. We had a 25 minute massage with Norma and she was awesome. If you have a spa service, then you have access to the steam room and spa facilities for the rest of your stay- otherwise they charge $10 per day, we did not know this. Great and varied entertainment each night, they give you a calendar of events upon check in. Beach was beautiful, you can swim down by the Hilton resort, 15-20 min. walk down the beach. This was a really nice resort and my husband and I had a great relaxing vacation. We brought about $200 in cash for tips which was enough for 5 days. We tipped 10-20 for dinner, 5 for poolside service, a few bucks for cleaners/turndown. 5-7 at breakfast. We ate a big enough breakfast that we did not really need to eat lunch and just had snacks at the pool.

Overall we had a wonderful visit to Los Cabos. The Marquis is a beautiful resort with gorgeous ocean views. While our stay overall was very nice, there were some things that I wasn't happy with. I should say that in the past I've stayed at Secrets resorts (Maroma Beach in particular) that had excellent food, drinks, and service, and that was my comparison point. While it didn't measure up to my experience with Secrets, it was a lovely resort and a nice stay. Pros: -Every room is ocean facing. There is nothing like waking up to the sound of waves. -The resort was IMMACULATE. Extremely clean and well maintained. -I had an ocean view junior suite and the room was spacious and beautiful and had everything you need. -Adults only resort! -They deliver coffee to your room every morning through a little cubby in your room (however, they kept screwing up my order - I have tea and my husband has coffee and they never seemed to bring both) Very nice touch. -The pool was never over-crowded and you could always find a spot. Beautiful infinity pools. -The staff were very friendly and nice. In particular Hugo at the pool was amazing and Florinda at Ballenas restaurant was excellent, as well as Sandy at the coffee shop. -The hibachi restaurant was very good and great service - the flaming coffee was great! The italian restuarant was decent with great pizza. Lunch and ceviche by the pool was pretty good. -It's nice to have a coffee shop on site and their drinks and smoothies were good. -The evening entertainment was pretty good. -It was my husband's birthday and they had a birthday banner on the door and a little cake for him when we arrived. That was a nice touch. -Turn down service was nice. -Very relaxing, low-key vibe. Everyone is in their room by 11 pm - nobody seems to stay out later. If you want nightlife this isn't ideal but if you want quiet and relaxation it's great. -The bar directly under the lobby was pretty decent and served better drinks than the rest of the resort. -There is no time share option so you don't have people harassing you to attend the time share presentation like they do at other resorts. This was wonderful! -Free parking. I highly recommend renting a car if you want to go into town a few times, as cabs are expensive. -Wi-fi service was excellent and worked well across the resort. -The bed was super comfy! Cons: -The breakfast was so-so and the drinks were pretty bad. Every mixed drink (margaritas, pina colada, etc) was way too sweet. They seem to add syrup to everything. You need to ask for drinks without the syrup and even then they are not very good. I've stayed at plenty of other all-inclusives with better mixed drinks. I had to stick to beer mostly. -The spa was incredibly over-priced. $185 for a 50 minute massage. They were offering a spa discount on Friday for $100, which is more affordable but still expensive. Every time I went to the spa it seemed empty, probably for this reason. -I emailed ahead of time to let them know it was my husband's birthday and I wanted a room with a nice view. When we checked in our view was partially blocked by a stairwell. I requested to change rooms and they did move us to a room with a nicer view, but the front desk staff seemed annoyed. THey explained that a higher floor would be another $100/night but resort was only half full. They moved us to another room on the same floor, which was fine. When the other half of our group arrived the next day (staying for less nights) they were put on the 4th floor, but only paid for a 2nd floor room and had not requested a higher floor. I think they could have easily upgraded us, especially since I requested a nice room months in advance, while the rest of our group never requested it but received a free upgrade. They just weren't consistent with this. -I had an issue where the heavy solid wood closet door fell off the hinges when I was closing it and landed on my wrist and needed help pulling it off of me. When I alerted the front desk staff about this the next morning, they were not very accommodating and seemed annoyed when I asked for a partial comp at the spa in exchange for this mishap (I only asked to be able to combine a coupon and resort credit, would not have costed them anything). They accommodated my request eventually but front desk and manager seemed very annoyed and spent about 45 minutes sitting around waiting to talk to someone. -Compared to other resorts I've stayed at, the activities and evening entertainment were somewhat lacking. It would be nice if they had real yoga instructors/classes and more types of activities, with more enthusiastic staff. The mexican dancers were wonderful and other evening entertainment was decent, but comparing to other resorts I have seen better. Overall I think this was a very beautiful and clean resort with a lot of potential at a decent price point for the area. I know the management is relatively new and I think with a few changes they could be much better. My recommendations are to take lessons from Secrets and some other all-inclusives that are more service oriented. I think being more customer-service oriented and paying attention to the details will really benefit them. The customer should always (or almost always) be right and they should do what it takes to make people happy instead of seeming annoyed with requests. They didn't seem to pay attention to the details (remember our coffee order in the AM, my birthday room request, etc) to ensure all of your needs are met. At other resorts they have a personal concierge who checks in to see if you want to book activities and how they can make your stay memorable. That would be a nice touch as well.

From the moment we entered the outdoor lobby we were blown away. The property is stunning, gorgeous ocean views from everywhere. We arrived early and Alejandra at the front desk was friendly and efficient and got us checked in right away. Rodolfo was our porter and welcomed us home and took us to our room, explaining everything we needed to know. The first night (Thursday), Roldolfo recommended we attend dinner and a show on the beach...incredible! Do t miss it. Julio was our waiter and made sure we constantly had full drinks. While there we ate at all the restaurants except Canto de Mar. Check your activities map when your check in, it will tell you which restaurant is closed which day. Call early in the morning of the day you want to hit Sake (you only need a reservation for the Hibachi table, you can sit at the bar or a regular table any time). Room was well stocked, staff so friendly and attentive. Jose was our waiter at Pergola, so friendly. By the pool someone came by about every 10 minutes to see if we needed drinks. Always plenty of pool chairs available. We met fun people to have drinks with but it wasn't a crazy party atmosphere, perfect for us to relax and reconnect You can't swim in the sea because of the currents, but we rented a car and there are swimable beaches within a 10 min drive. You will not be disappointed in this resort.

Went for 4 nights and overall very good experience. Stunning ocean view everywhere on this property. Very quiet and low key. Food and service was the best we have had and we have been to 2 Secrets and one Excellence resort.We will definitely be returning.However we did notice the staff struggles with English which surprised us. The music playing by the pools is not enjoyable at all. They need to change to something people know. The free wi fi was hit and miss for the most part. The coffee shop closing at 5 pm is way too early. A nice coffee after dinner would be great but not possible. With that said, we look forward to returning next June.