Marquis Los Cabos

We stayed at El Marquis in Los Cabos to celebrate my mother's 70th birthday, and unfortunately what should have been a special trip turned into a deeply disappointing experience. Even before arriving, we had requested — at the time of booking — that one of our rooms be decorated to celebrate my mother's birthday. This was never done. When we asked about it, staff told us it would be taken care of the following day, but it never happened. From the first night, we found numerous cockroaches in one of our two rooms, including several appearing in the bathroom at night. On top of that, food ordered à la carte (prepared to order) came out with hair in it on more than one occasion. The most serious incident happened on our last night. My sister was served a drink with ice, and while stirring it with a straw, she noticed something unusual — it turned out to be a large piece of glass mixed in with the ice. When we brought this to the waiter's attention, staff took the drink away immediately, without allowing us to keep it as evidence. They then initiated a "safety protocol," having my sister medically evaluated — but it felt less like genuine concern and more like an effort to document, in writing, that nothing had happened to her, presumably to avoid liability. Separately, a waitress at the pool accidentally collided with me while carrying a tray of drinks (neither of us saw the other coming), spilling several alcoholic drinks on me. Despite the fact that it was a mutual accident, and that I helped pick up the glasses off the floor and apologized out of courtesy, she never apologized and reacted with visible frustration. This reflected a broader pattern of poor attitude from the wait staff throughout our stay. On our final day, once staff were aware of the glass incident, the service suddenly became overly attentive — but by that point we no longer trusted the food or drinks being served to us. We would not return to this hotel, and we'd strongly encourage others to consider these issues before choosing to stay here.

First trip to this area Mexico. The staff was great. The food was very filling amd very fresh. The rooms are spacious and kept very clean and comfortable. Would definitely recommend to friends.

I was with a group of friends called the Takeover Travel. We had a complete resort buyout for four days and when I tell you this resort is amazing. The view was beyond anything I’ve ever seen. Our room was very spacious. I liked that we had a really deep whirlpool tub, which I never got to use. I loved that there were two sinks. I especially liked our balcony view. They had this little, I’m gonna say something equivalent to a dumb waiter, that we could put our empty dishes into this little door and on the other side, there was a door for the housekeeping or whoever to pick up our used goods. We did receive a welcome plate of cheese and meat I believe, as well as a bottle of wine, which I’m not a big wine drinker, but it was very nice. It was a very nice welcome. I like that our housekeeper came twice a day. She came once during the day to clean and then in the evening she came back to tidy up, turn our bed down, leave our slippers and just make sure that the room was comfortable. The food I would have to say overall was very tasty. I enjoyed the drinks very much. staff was very accommodating and it was really a nice time at a nice resort. I would say that it is not located very far from the city or downtown because we were able to get a taxi to go into the city for massages and lunch. We did have a private shuttle to go to jazz on the rocks and neither of the rides took more than 20 minutes to get to so I would have to say the location is excellent for getting to and from town, I definitely will go back because I liked that they had one pool in the middle, but then they had another pool to the left and the right of that main pool and they were closer to the beach. They had some whirlpools as well and I don’t know why I never got into the whirlpool but anyway. Now one thingI will advise: the beach is not swimmable, but I’m not surprised because I don’t think very many beaches in Cabo are swimmable but at night listening to the waves was better than white noise so I will end by saying go check this resort out enjoy all you can and all you can drink and sit out by the pool

Service was excellent and our server Omar was very attentive and helpful. He made our dining experience great!

First time in Cabo and I have to say I couldn't of picked a better place to stay. The resort is beautiful. Ocean views are very good in each room. Staff was extremely nice and helpful. Especially Ana, she was so sweet and nice. She answered every question we had and was quick to ask if we needed anything. Will highly recommend and will definitely come back