Marquis Los Cabos

The location is a bit isolated. You'll need a taxi, Uber, or a car to get into either town. And, you'll want to, as the food is absolutely dismal. Drinks are meh. Got sick from the Pergola dinner the first night and couldn't bring ourselves to eat there again. We found a restaurant in Cabo and went there twice. We went hungry the rest of the time. We had cockroaches, flies, and mosquitoes in the room on most days. We stayed in the Master Suite, which was very disappointing. We had to ask for coffee pods and water refills every single day. Completely overpriced. Also, you can hear everything. There is zero privacy. AC barely kept up with the heat, and the room had a musty smell. The staff was nice. The resort is aging, and it is showing. It was boring. I would not come back even if it were free.

Had a lot of issues with the concierge. We requested to go snorkeling and paid for it 3 days in advance but then on the day of, transportation never arrived to take us on our snorkeling outing. It was able to be rebooked after 30 minutes of back and forth but not until much later during the hottest time of the day. We had a similar thing happen later that day for an art walk. We booked it through the app, arrived to the lobby early, but transportation left without us and another couple. The manager refused to help us and told us 3 different stories about why the transportation left without us. Both of these experiences created a lot of frustration and disappointment during our honeymoon trip there.

The staff was extremely pleasant, the line of communication was phenomenal before I even got to the resort, upon arrival I was greeted with a drink and a cold towl I extremely loved that. Now before I get into the great things I'll express my dislikes. The none of the main elevators weren't working, the alcoholic beverages weren't the best, and the food was mostly cold and most of the time I had to request for it to be made fresh. Or if I had forgot its like I ate a little bit of what I got and left it there which I hate to do because its wasting food unfortunately. But on to the good things. I specifically would like to recognize Marco (he serves inside the breakfast area and also at the restaurant by the pool) & Carlos (he handles the egg sationton outside during breakfast) both gentlemen provided great customer service. I would like to recognize Gabby from the spa she was so pleasant and kind and the service from her was on point, my room was phenomenal I had a wonderful ocean view, the cleanliness, the toiletries they offer, they actually come clean your room and do well, they make sure they stop each room to see if you need more water, tows etc. Everything was great in my opinion and I would truly stay here again and definitely recommend this hotel to anyone.

Our second time at this property and we absolutely love it! The service and friendliness is top notch! We will be going back!

We had an incredible experience at this hotel, made truly special by outstanding staff - even in the aftermath of Hurricane Lorena. Their dedication and warmth turned a challenging situation into a memorable vacation. Azuzena - Food Services Manager Azuzena ensured the restaurants ran smoothly and consistently check in with guests. Her attention to detail and genuine hospitality made meals a pleasure. Jose - Poolside Service Jose kept us comfortable and refreshed by the pool, always ready to get additional drinks and towels - always with a friendly smile. He even offered to help with a personal situation. Definitely going above and beyond. Jared aka "Sexy Jared" - Poolside Activities Jared brought energy and fun to our days with engaging activities and upbeat vibe. His enthusiasm created a lively and fun atmosphere. He connected guests from many different locations in an extremely fun way. Despite the hurricane's impact, the team's exceptional service made all the difference. We will definitely return!