Miraval Arizona

Really disappointing experience at Miraval - hard to believe that their reputation can survive if they treat guests like we were treated. I gifted my 20-something daughters a day pass visit as a holiday gift and we all visited in late December 2025. Exercise classes - weight and cardio dance - were fair at best and not at all the caliber I would expect at a place like Miraval but the worst part of our visit was when my daughter missed 20 min of her massage, while waiting the entire time in their waiting room, because the massage therapist did not bother to call her name and stood in the gift shop just hanging out. With no clocks in the waiting room my daughter had no idea how much time had passed but eventually approached the counter to ask about her massage and then received an abbreviated massage (which the spa/massage is the main reason to go to a place like Miraval in my opinion). She spoke to the spa manager following the massage, explaining what happened, and the manager said she would discount her visit. As we left for the day I stopped by the front desk to ask for a copy of my bill, so I could check that we had received the discount, I was told I would receive it via email by 5 pm that night. Three days later I still had not received my bill and had to contact Miraval again to request the bill. When I finally got the bill there was no discount. I should add that it is impossible to reach anyone at Miraval on the phone, I easily spent 45 min on the phone each time I tried to reach someone there. I called again to discuss my bill and was told that they would comp me the cost of the massage and I should receive a new itemized bill that day. Again the bill did not appear and I had to chase it down. This time when I received the bill, the total had somehow increased instead of decreased and I now owed them about $200 more. At this point I called again and asked to be comped for the entire day pass as now in addition to the disappointing experience I had spent so much time trying to receive my bill and have it accurately corrected. I was told they would have to speak to a manager and they would get back to me by the end of the day. At the end of the day I did receive a new itemized bill that discounted me a portion but not the full amount of the day pass with no explanation and no apology. I live in Tucson - people ask me all the time whether to go to Canyon Ranch or Miraval - I will never recommend anyone go to Miraval again. We will be returning to Canyon Ranch and encouraging everyone we know to do the same. A visit to Miraval should be a relaxing escape and this was anything but that. Really shocked at how bad the customer service experience was and that the quality of the overall experience was not better. Something is really wrong with the management and operations there.

Decent experience but Berkshires programming is better. 2 of the experiences were awful vs every experience in Berkshires was amazing.

What a fabulous experience - from start to finish. The facility and grounds are beautiful! Everything is fresh and clean and cared for. The staff is unbeatable - friendly, encouraging, fun to get to know, open, and very, very good at their jobs. The spa is second to none - gorgeous, relaxing space, services that are superb. The estheticians and masseurs are outstanding - very talented and personable. I mistakenly signed my husband and myself up for a zip line experience, which involved a 40-foot climb up a telephone pole. I was terrified and not at all prepared to even attempt it...but I did attempt it, and I climbed all the way up with the help of the team at Miraval. What a remarkable feat, and I will always remember overcoming my fear and accomplishing something I didn't know I could do.

Had a wonderful getaway. Just enough structure to make it retreat-like, but enough freedom that you could do your own individual thing. Loved it.

A clean, calm and relaxing experience that felt needed. The staff was super attentive and pleasant to interact with. The clients were friendly while also being focused on being non toxic. As a solo traveler, the experience fit my needs.