Miraval Arizona

Surroundings, Room, Spa, Cactus restaurant , Palm Court health drinks and classes were great and certain employees were so amazing(see names at the end!) For the not so great experience commentary, when I received my invoice, I talked to a rep from the billing dept regarding 2x $6.66 sales tax charge that I couldn’t calculate and when asked how these were calculated, I was told, “I don’t know how to calculate it but that’s the way it’s always been. I will have my manager call you back.” I have not received a call. This is odd and unacceptable to not be able to explain charges on a guest’s bill and just say it’s the way it’s always been. Sales tax should be and is calculable, it’s as simple as a base charge multiplied by a sales tax %. Why can’t this be provided? The number is strange and I hope the property has not fallen to the wayward path. Additionally, when my luggage was picked up from my room by Kent, he was going fairly fast in the golf cart and my white backpack with my laptop and other valuables fell off due to the speed and bumps. Needless to say, my backpack is damaged (the resort applied a $150 credit and that’s all they could do) and backpack was a unique one. Kent noted the cart he used is not for luggage … which I thought to myself, if you knew you were picking up luggage, why would you not bring the right cart and why would you go on the back dirt paths and at a high speed? For a high-end resort like Miraval (with the high prices too) and being a Hyatt elite member, I honestly expected better treatment. There was no greeting for being a Hyatt elite member nor did I or my SIL receive benefits. I also did not receive a bag or water bottle at check in and had to go back and ask for one. We were celebrating a 50th birthday and received a simple card. The folks who were amazing during the stay and should be recognized as they helped maintain positive memories from my stay at Miraval are: Nicole (golf cart), Jim (outdoor experience), Chloe (spa locker room attendant), Kirsten (facialist), Maddie (front desk), Didi, Mariah and Antonia (spa gift shop), Alicia (Cactus restaurant), Mikayla (Cactus), Kevin (1st day picked up from my car, helped me with check in and showed me to my room), Salvador (worker who helped take me to the Yoga studio when I was lost)!

This was my 3rd time to Miraval, the last one was 9 years ago. The atmosphere was welcoming, the rooms clean, the service wonderful , the food delicious and it was exactly what I needed. Those mountains are spectacular and they have so many places where you can just sit and soak it all in.

Top notch spa and restaurant amenities. Extremely friendly and helpful staff. Wide range of activities with great instruction.

Great place to spend time with your family while enjoying the many classes, services and spa. Really enjoyed all of the instructors.

Great experience; the personal touches and internal communication amongst staff regarding our experiences and knowing what was happening at all times was next level!