El Dorado Seaside Suites

Benjamin and luis did a great job at the pool also Jose and Claudia too

Seaside Palms was awesome, the staff is so friendly and helpful and was there to help right away. Luis, Benjamin, Jose, and Carlos all made the pool and the activities such a fun time. The food was amazing as well, had no complaints of any of the food at all.

We did enjoy our stay the site itself is beautiful the restaurants was most enjoyable, at the moment only 3 open every night all bookable, we had candlelit dinner on seafront which we thoroughly enjoyed, we did have an issue in breakfast/lunch buffet ie serving bacon and sausage at breakfast on the vegan counter one of us being a pescatarian anyway the problem was resolved they turned the sign around at breakfast. The staff where a big hit all greeting with a big Hola but my favourites was the buggy drivers they where top notch. We upgraded to a premier room which as other people have said about being updated but we liked our room everything worked and it was comfy the room overlooked private swim up bar pool which we used first couple of days met some nice people in pool / bar but the water was so cold and the sun disappeared by afternoon so we opted for the beach which as described had seaweed but the gallant lads raked it up all day so it was ok plenty of sun for sure agree about sunbeds bloody uncomfortable the sea was like bathwater, seaweed is a massive problem and there should be some way of catching it further out to sea Mexico Goverment should get involved we pay enviromental tax for our stay. TBH the beach area looked a mess with sand bags and like a wall out in the bay with metal poles sticking up neither of which did anything they need to shift it and make it presenable also there was a concrete jetty which probally hid pipes which wasn't appealing. We had a quite a discount off this holiday through tui but if you want 5 star then you have to pay the money we thought 4 for this site at moment but it could be 5 if they updated perhaps. Like we said we enjoyed our stay got a nice tan but it was over to quick Variety of wild life which was interesting a lovely couple of cats too both affectionate It is a fair ride from Airport we had private taxi through tui which was much better than sitting on a bus waiting for folk just a point on airport thought the vip lounge on way home was poor it was crowded and not a lot to eat. Uppers........... the staff, the food the beautiful clean site the walkways the wildlife. Downers....Some parts of beach as decribed

Incredibly disappointing and far from a 5 star experience! Positive things: - The vast majority of the staff is incredibly nice and amicable. The waiters and bartenders are great. - The resort is not too far away from the airport (40-45 minutes) Negative points: Let me preface this with the fact that many points are small irritants but the accumulation made everything feel larger and more bothersome. - WIFI in the room is terrible if your room is further away from the main building. I could barely scroll two posts on Instagram before it buffered and would stop loading. I had to step outside to get connection. The phones in the room did not work and the other way to reach staff is to use the online app. Anytime something happened, I had to walk all the way to the main building to speak with the concierge. - Swim-Up pool room: It was my first time booking a swim up so maybe this is something that people who book these often know but after 8pm, the swim up is not accessible. I had staff come tell me to get out since they poured chemicals in the pool that can irritate skin and stain clothes. I was disappointed because I booked a swim up to use it outside of the normal pool hours. - A staff member wearing a gas mask was spraying plants on the site which I'm assuming were pesticides. The issue was that they'd be spraying these while people were closeby and if the employee needs to wear a gas mask, it concerned me that I was in the pool inhaling mist of chemicals. - The room is VERY outdated and basically falling apart. I had a light burn out the second I turned it on, the sink of the in-room jacuzzi is leaking, the mattress was absolutely disgusting and brown, light fixture in the closet was taped together and fell when I opened the door, the faucets are mislabeled H and C, the furniture doors often don't close, the curtains looked like it had black mole growing on it, the door of the room has a gap under so humidity and noise come in very easily, the TV remote did not work, the shower door didn't close properly so there would always be water leaking outside. - Food: Incredibly disappointing quality. Mexico is known for having some of the best meals and food in carribean resorts and this resort does not reflect this. Majority of the food came cold and tasteless. Don't be fooled by the number of restaurants available as most are closed on specific days. There are usually 2-3 restaurants opened for dinner with 2 needing reservations. The buffet was very disappointing as it has 1 theme per night (italian, asian, etc.) and if you don't want this food, the buffet won't have anything for you. My meal at the sit-down restaurant also had a long hair in it. Guacamole, which Mexico is famous for, was hard to find and always hidden away. You had to ask staff to get some and they'd give you the smallest scoop. - Cleanliness: Overall, the resort looks clean but my sheets had disgusting brown stains on them and the stains were at a place where it is impossible that the housekeeper did not see them. She purposely chose to leave them on the bed which I find to be unacceptable. In my mind, stains like this on sheets can only be blood or poo. It may not be that but that's the perception your guest has and it really sours the experience. - The AC in the room created so much condensation on the ceiling that it started dripping water on my face and on the bed. I had to get dressed and walk all the way to the main building at 10:30pm. Their only solution was to change rooms for the night. I asked for towels to wipe the ceiling and no one offered to come help me do this. - The beach has a lot of insects, specifically sand fleas. I walked on the beach for 5 minutes and my feet and ankles started to burn because of bites. I've never had that issue at other beach resorts. The beach is mainly walled off and people aren't allowed to go past that wall. There is a very small beach section that is accessible and it's just filled with seaweeds. Calling this a beach resort is a farce. - One of the big pull for this resort is that you have access to 2 resorts for the price of one but the one with the main pool is closed so you only have access to one that has small pools. - The second you arrive, they will try to upsell you and sell you excursions. I understand that it's a business but it really ruins the mood when the second you arrive, you get sales pitches. - It is not a resort where you can easily rest close to the main pools as the music gets loud. The entertainment is fun if that's your thing but gets very repetitive as every day, it's the same thing (aquafitness, movie and music quiz and pool volleyball). - The safe in the room did not work and a worker came to repair it by disassembling it and working on it for 30+ minutes. - The resort is filled with coatis which are very cute and welcomed but one pooped on my balcony and it took housekeeping 2-3 days to clean that up. - Concierge staff are mainly unhelpful as they don't seem to be very knowledgeable about the hotel and services. Anytime I had a question, they had to inquire and ask other people. It feels more like a placebo effect like they're there for people to "complain" and they don't actually do anything to solve issues. Overall, a very disappointing experience. I think this resort must've been great 10 or so years ago. I don't understand anyone who did a positive review on this hotel. The drinks aren't strong enough to impair people's judgment enough for them to write such glowing recommendations. I have also noticed that the resort responds to negative reviews with the same copy/paste message claiming to care about the feedback but it's clear that they don't.

I stayed at El Dorado Seaside Palms the week of August 10th in a Luxury Junior Suite, and let me save someone from overthinking the reviews: JUST BOOK IT. This resort was everything I wanted for a solo, relaxing getaway. The moment you arrive, the staff greets you with “Welcome home.” And honestly, they make you feel exactly that way from day one. The room? 10/10. Spacious, spotless and comfortable. Huge bed, jacuzzi tub, double sinks, walk-in shower, separate water closet, robe. slippers, safe, stocked mini-fridge… it felt luxurious without being over the top. I traveled solo and felt safe the entire trip. Pro tip: Download the resort app as soon as you arrive. It has all the daily activities, entertainment schedules, restaurant information and everything happening around the resort. Let’s talk food. I truly don’t understand the food complaints. There was something for everyone, including options for different dietary restrictions. If you couldn’t find anything to eat... respectfully, you might just be a picky eater. The resort has several à la carte restaurants, including Italian (my absolute favorite—the risotto was perfection!) Mexican and Asian. Plus other dining options throughout the resort. And here’s something that confused me about previous reviews: people said they couldn’t get reservations. Not my experience at all. Each room block has its own personal concierge. You meet with them shortly after arriving and they help book all of your à la carte dinners and any excursions you want. I had every restaurant and excursion booked the day after I arrived. Easy. No stress. You can also grab fresh beach towels anytime from your concierge cabana, which was super convenient. About the beach... Yes, there was sargassum during this time of year, but that’s affecting many Caribbean destinations right now. The resort also offers a complimentary trip to Maroma Beach with access to catamarans, jet skis and other beach activities for free. And Maroma Beach? Absolutely stunning. A couple of honest observations... Yes, the Suites side was closed during my stay. Did it ruin the vacation? Not even a little. The resort is large enough that there was always somewhere to relax, swim, eat, or enjoy entertainment. I never felt like I was missing out. The resort also has beautiful Bali beds, and there were plenty of them. My only little annoyance was people claiming them by the pool with towels and belongings and disappearing for hours. Annoying? Yes. Vacation-ending? Absolutely not. Life goes on. Final verdict... The service was exceptional from the concierge and housekeeping to the servers, bartenders and reception staff. Everyone was warm, friendly and attentive. I know everyone is entitled to their opinion, but after spending a week here, I honestly don’t know what people are complaining about. Clean rooms. Amazing food. Incredible service. Safe for solo travelers. Beautiful grounds. Peaceful vibes. This place is the TRUTH. I’ll definitely be back… and next time, I’m booking the swim-out room!