El Dorado Seaside Suites

Beautiful resort. Very calm and peaceful. Staff are friendly and always welcoming. Food is AMAZING. Grounds are well maintained and lush. We also appreciated how clean the resort was. Room ac was excellent. Don’t sleep on the Palms. You definitely get a lot of bang for your buck. We’ll be back for sure. Love this place!

We’ve just returned from an amazing holiday, and while the destination and hotel were fantastic, two people in particular made our trip truly unforgettable - Eduardo and Jeorge. Eduardo went above and beyond from the moment we met him. Every evening, he made sure that wherever we went for dinner, we were looked after by his friends. He genuinely cared about us having a wonderful experience, and we actually found ourselves booking restaurants on the evenings we knew Eduardo was working because he made us feel so happy, welcome and looked after. The night after our engagement was especially memorable. Eduardo congratulated us and made such a fuss of us in the restaurant, making us feel genuinely special during such an important moment in our lives. His kindness, happiness and thoughtfulness never felt forced he simply went out of his way every single time to make sure we were okay and enjoying ourselves. Jeorge was equally wonderful. Every morning, he greeted us with the biggest smile and such genuine happiness. Nothing was ever too much trouble for him, and his warm, friendly personality was the perfect way to start each day. He always made us feel welcome and remembered, and his kindness really stood out. People like Eduardo and Jeorge are what make a holiday go from being great to truly unforgettable. They both have such lovely personalities and clearly take genuine pride in making people happy. We hope they know just how much they contributed to our holiday. We’ll remember them long after we’ve forgotten the little details of the trip, and we genuinely hope to see them again one day. We will be returning next year purely because of them! Thank you, Eduardo and Jeorge, for making our holiday so special. You are both absolute stars! ❤️🌴✨

The first week at the hotel was quiet and peaceful. Food was great and so was service. Unfortunately as soon as the other side of the hotel was closed, all changed. Buggies are advertised but still have to walk to reception to get them. We were upgraded to the premium and worse thing they could do. Yes the pool was quiet. The barman not once would smile, the lunch menu was wrong and the only other time we asked for it the waitress rolled her eyes. We were told one day we would have pool drinks service - never saw her again! They have a generator outside the premium service, no idea why it's placed here, but it was like building works outside which would happen in the early morning. Had awful neightbours where the first day the hotel didn't want to know, the 2nd day again nothing happened until very late in the night when they were threatening to punch another couple and trying to get in their room. Police were nearly called but still they were allowed to stay. We asked to move rooms and got told we would have to downgrade! There were so many restaurants not open, or only open at certain times, and even then it was a limited menu. Bars never had drinks menu so you didn't know what you could order. The room service got worse in the 2nd week. The sargassum was awful, and the smell was not great. At no point could you go into the sea. Housekeeping was intermittent service. TUI reps did not want to know. Andrea even turned round and said don't book with the concierge as they want to sell to you, however the other rep said this is how we should book restaurants. Any issues Andrea did not want to know, at one point we were in the office, she turned round and said I know why you are here and walked out! All she was interested in was selling trips, selling vapes to people and make money on the side! There were so many areas that needed repair. Even the jacuzzi by the quiet pool hardly worked.We had multitude nights of no sleep due to neighbours and the sound of the generator. Don't bother using the app, it was hardly ever right. The photos on the sites do not reflect the actual hotel

Royal retreat junior suite swim up. Worth it!. Room was good. I really enjoyed this hotel because of their attention to detail. Getting upgraded to Royal retreat is definitely worth the extra dollars. My only negative about this resort is the actual size. The entertainment could use some work. Other than the entertainment and the lack of actual fun. It was definitely worth it. This is the type of resort you go to when you just want to relax. Peace tranquility. This is definitely not a resort you go to for extravagant parties entertainment nightlife. But again with the Royal retreat you get a butler. Concierge. You also get all of the inclusions aromatherapy hydrotherapy. Again I don't drink hard liquor. Someone asked me about the liquor selection. It was definitely not as advertised. I had the best accommodations that you can get at this resort and there was definitely not top shelf liquors. I brought my own champagne from canada. So if you're going there to drink high-end liquors this is not the place for it. Those would be my only critiques.

The food, service and room was excellent. The reason for 1 star service rating is because this was our 40th ann. trip and during our seaside candle light dinner they served us soup made with carrots even though we declared (in english and spanish) my wifes serious allergy to carrots. She was violently ill for 30 hrs. They wouldn't admit fault. Only after i complained did they wave Dr fee. This could have killed my wife if her allergy was anaphylaxis. They tried to say it might be a virus but that was a lie because they didnt check on us for 20hrs after Dr visit. This ruined our vacation and my wife barely recovered in time to fly home. I complained on checkout. He didn't seem to care.