El Dorado Seaside Suites

Truly wonderful holiday we couldn’t have asked for more From the moment we arrived, everything felt just right. We were greeted warmly by the team, who were so thoughtful they welcomed us with a lovely refreshing drink and a cold flannel, a small touch that instantly made us feel relaxed and looked after. Every single member of staff we met was absolutely lovely, so friendly, attentive, and always happy to go above and beyond to help or make our day better. We stayed in a swim-up room, and it was absolutely perfect –we would recommend it to anyone! Being able to step straight into the water from our own terrace was such a special treat, and it was private, but also you could socialise if you wanted to veer comfortable, and just beautiful. We were based on the Palms side, which had such a lovely laid back, peaceful atmosphere exactly the kind of relaxing break we wanted. The food was fantastic too there’s such a huge variety of restaurants and cuisines to choose from, and every meal we had was delicious, fresh, and full of flavour. No matter what we were in the mood for, there was always something amazing to try. If we ever had a small query or needed anything, the concierge sorted it out straight away, quickly and efficiently. We booked our trip with TUI, and we have to say their reps on site were absolutely brilliant Kristin & Andrea were so kind, helpful, and welcoming, making sure everything ran smoothly for us throughout our stay and recommended places to visit. Honestly, we cannot recommend this place enough. Every part of our holiday was wonderful, and we left feeling refreshed, happy, but sad to leave and already planning when we can come back. A truly perfect experience from start to finish ☺️☺️☺️☺️

We stayed at El Dorado for 12 days in April of 2026. We loved this resort! Staff were all amazing at this resort but I have to give a special shout out to Dalila who was extremely nice and our favourite server! Our room was a bit dated but it was very clean, nice and quiet and the bed was very comfortable. We weren't far from the swim up bar at the end and the beach was an easy walk away. The resort grounds were beautiful and the wildlife was fun to watch. I met Patches and Taco and tried to see at least one of them every morning and evening for treats. We are hoping to come back to this resort again next year!

Nice quiet resort until today, quiet pool disrupted by locals playing volleyball loudly, guest were getting splashed to the point where they (myself included) left.

Lovely hotel, beautiful gardens with a vast array of interesting wildlife. Food was consistently good and service exceptional, both in restaurants and rooms. Wide choice of restaurants, catering for all tastes. Concierge service also good, with a particular mention for Alessandro who is a great ambassador for the hotel. The only slight negative was the system for booking dinner reservations which is far more complicated than it needs to be. If this could be sorted out, it would be a perfect holiday destination.

About 1 hour plus from Cancun airport. The Lomas travel back and forth was included and excellent. The atmosphere was quiet but fun. Hotel is focused on getting you to entertain a membership and are quite pushy about it. Get ready to walk a lot, we didn't mind but it's a hike to anywhere and golf carts are not available most of the time. Not for a person with limitations in my opinion. The rooms are outdated and need remodel. Our room was on 3rd floor great view, quiet but those stairs were a lot. The beds were crazy hard we did ask for a pad for the bed but not sure we ever got one, but the AC was great. The food was average and the adult beverages were decent. Reservations for the speciality restaurants was a joke. We tried everyday to get a reservation and we're told they were booked due two weeks out. Another person we traveled with was eventually able to get us Reservations but we had to visit them everyday to confirm. In the end it wasn't worth the reservation. We travel often and unfortunately won't return. Don't do the shopping trip to Playa de Carmen it's a required jewelery store and tequila store stop and then dropped off at beach club. Had to walk to find the shops. Wasn't worth it, even though it was free. I heard from another guest the cenote trip was good. Caution at Cansun airport returning home. Very pushy sales folks everywhere. Crazy prices even at an airport but your souvenirs prior to. Shout out to all the staff besides the Concierge folks. Service here was amazing and friendly. Beach was covered in seaweed if your can call that beach. We didn't get in ocean. Most didn't