El Dorado Seaside Suites

For context I have been to this hotel before, before it was sold to both TUI and Hidden beaches, whilst it was a Karisma chain - it was the best hotel I’ve ever stayed at. They’ve obviously sold it at the right time before major renovations are required, those renovations never took place, it’s run down and it needs some serious care. I like that it’s not modern but I don’t like that it’s falling apart. For context, we upgraded our room before arriving to a Luxury junior suite, nice room and nice view of the sea but the ceiling leaked all over our wardrobe, our clothes got ruined, it also leaked in 2 other places including through the electric fan that’s next to the bed on the ceiling. We attended reception, a separate concierge, the app both TUI BLU and direct with hotel internet browser and to be honest I actually think they thought we were lying. We waited over 2 hours for someone to come and look for themselves, when they did they said someone who spoke English from reception would call, that call never came so we went down there another hour later and they said there’s nothing they can do. We had to ask for a room change they “upgraded” us to a beach front room but if anything it’s worse (for pics the second upgrade is the ground floor and the original upgrade is the balcony). The bed is significantly not as good as the cheaper room, the place is smaller, less storage but they are very clever with their wording I’ll give them that it’s beach front not beach view. There’s about 23metres to the wall of the beach which is covered in cabanas that were not allowed to use because they belong to an Elite club, most of which are in shade. This is the decent stretch of beach that the majority of the hotel can’t use unless you’ve remortgaged for one of the top rooms to be in a top club, which honestly is just giving Benidorm tower block. I actually think it’s the facilities that have been most disappointing, the restaurants have been okay, you do have to book. The Japanese restaurant is genuinely the best but the 2nd time we went my partner ended up getting food poisoning (annoying because it was genuinely the best), went to tell the concierge and he literally said they won’t accept its food poisoning unless I PAY $120 for an onsite doctor to confirm it, I politely declined. There’s very little seafood options across the board. Avoid the culinarium, the food is one of the worst alongside the Italian. I do think obviously try them all and see for yourself but we just had some pretty bad food across the board in terms of the restaurants. The Japanese was the best until my partner was sick. What I will emphasise is the TUI ladies were fantastic, I felt like they were fighting a losing battle against the hotel staff sometimes as everything seemed to be an inconvenience to the hotel staff but the TUI ladies were exceptional. They stated they’d make sure the hotel cleaned our clothes that were in the wardrobe that got drenched and when we went direct to the hotel we actually didn’t bother as it seemed like such an inconvenience to them my partner and I couldn’t be bothered to fight it, so we just ended up leaving. Also the fact the American side which on Google maps seems open is actually shut for TUI customers at least, there are fewer restaurants open than made out. The entertainment was kind of as expected but that karaoke night needs to stop - this hotel is claiming to be a 5* luxury resort in Mexico: be that. It’s not Benidorm. We also had no hot water for 8 hours all evening on our last night, very much similar to the previous scenario except we waited literally 4 hours for anyone to acknowledge we aren’t lying and then a further 4 for it to be fixed. I appreciate this review is a negative one but if you’ve been here before then you’ll know this hotel used to be incredible and by far a 5 star however now, it’s a solid 4 not a strong one either. It’s nice but it’s not excellent and I wouldn’t pay full price for it either even on the cheapest room. The hotel staff just want your money and trying to make us pay for stuff we didn’t have as we were leaving, it’s just a bit of a joke - hold your ground and dispute it. I eventually laughed in their face and said I am not paying $350 for a “moonlight dinner” I didn’t have and they accepted it just like that after a fight - they knew they were trying to pull a fast one.

Nice hotel with excellent staff let down by poor management and very poor food. Lots of seaweed on the limited beach which they struggle to clear. Of the boasted 11 restaurants fewer than half were open at any one time, and then finding them became the challenge.

We booked this for our honeymoon and wanted a nice relax in a beautiful setting and we were not disappointed. The hotel itself is lovely, its not modern but we thought had a nice charm to it. It is very clean in all areas and the beds comfy. Staff are so friendly and do everything they can to make your stay enjoyable. No shortage of drinks and the food was all great. We tried to book a couple of restaurants for the same day and was limited or no availability so I would plan and book well in advance, however there is always room service so not a major issue. The grounds are kept tidy and golf buggys can drive you up to some of the restaurants and bar. Pools were great, it was low occupancy so wasn't an issue in finding a sun bed however I think it may be different in the busier months. I woudn't hesitate to book here again, we loved the hotel and Mexico!

After a long day of travelling to El dorado we were greeted by friendly people with a cool flannel and a cocktail. They then took us to out room by golf buggy. These buggys came in handy to get around the resort also if needed. I have to say this is one of the nicest places I've stayed at. The food was absolutely lovely, all freshly cooked. The taco guy and the omelette making guys too work hard with the hot plates in front of them. The mexican people are the best in the world they make you feel so welcome and work very hard here..big shout out to Luis and Benjamin the entertainment staff around the pool and also Claudia for her aerobics and yoga out on the pier. No promlems booking Restaurants most nights and again the staff work hard to look after you in them. Beautiful beach and the room spotless. Added bonus was the 2 cats and the wild caoti and raccoons. I recommend the room service at least once while youre there, perfect for after a day exploring chichin itza. We definitely would stay again. Top drawer 10/10.

Hi potential travellers….so I will give my 100% fair review from our experience. My wife and I went with 2 other couples/friends and literally got back today (03/10/26)…so here we go….flight was a long 10.5 hrs and on arrival the weather was reasonable but very warm. Out transfer was pretty good and when got to seaside palms was quite impressed, hotel and garden pretty clean and tidy….. the staff were absolutely brilliant, always polite and helpful and probably the best hosts we have ever come across in our years of travelling. On check-in we were issued with rubber wrist bands that do up like an Apple Watch, be careful they come undone very easy and if you loose them will cost you $100 us.. Drinks were very good and no need to worry about the ice. Food was ok but the most annoying thing was having to book dinner every night in advance, sometimes only having late afternoon/early evening availability..this wasn’t something we thought was great. The rooms were clean but very dark, with a fridge that was topped up with waters, soft drinks and beer daily. The swimming pools were good but a huge lack in sunbeds with them being reserved by early risers putting towels down and sodding off for half a day…of which is apparently not allowed???? The beach was the biggest disappointment and probably the only thing that would stop us returning. Seaweed was washing up every day and some mornings piled up…the young lads clearing the beach worked hard to clear it but was a relentless task…and right in front of you so made you feel bad for watching. Weather was a bit disappointing but to be expected this time of year. We done a couple of excursions, Xcaret was ok, with the caves to swim through etc and the other trip..Coco Bongo was mad. A great show and around night club with entertainment.. We booked the Catamaran trip but got cancelled due to bad weather. My overall view was good but the beach and restaurant issues let the place down.