El Dorado Seaside Suites

Late Review 24.12.25 - 07.01.26 Flight from Birmingham with TUI private transfer within one hour to our location Kantenah Bay Riviera Mayo. Smooth check in golf buggy to garden view room 3812 overlooking Gaviotas swim up bar to the left. Large clean room a little dated as most reviews say but clean and kept clean by our lovely maid Edmerita. Our first night we ate food in the Gourmet Bar Pub our least favourite restaurant. Our favourite eating restaurant was the Seaside Market for breakfast more variety and staff worked very hard to accommodate us. We did try Arrecifes a few times but was less selection for breakfast also went for midday lunch and the TUI blue ladies were excellent waitresses on our return one day they were not there and a poor service only two waiters for the whole restaurant. Jodi was always polite and courteous shame she wasn’t serving everyday. Italian restaurant is a must to visit Mia Casa which we ate in twice during our stay. Brilliant food and service. Culinarium restaurant was a once only visit we tried a couple of times but was holding private functions without prior notice. During our evening meal we went to the Seaside Market possibly our favourite restaurant because of the staff and high food quality a huge shout out for ALEX he is just on a different level to anyone else with enthusiasm for visitors needs. Bars during day and evening were busy but served within minutes due to staff hard work. Our daily barman Ubaldo who was in Guacamayas Bar friendly and polite. If you are vegetarian or vegan visit KAAB and try Bibimbap starter, plant based burger or pastor mushroom tacos you will not be disappointed sat under a canopy on the beach. Overall a wonderful time at this resort celebrating Christmas and New Year with fireworks and brilliant entertainment.

I don't know why im bothering because no doubt IF I get a response it will be the same copied and pasted reply that Lomas throw out!. I'll try to be brief... 1. Black mould in our very dark room 2. Food in all restaurants luke warm at best 3. Menus do not correspond with what ends up on the plate 4. No cushions on beach sunbeds 5. Only cushions around the ,activity, pool when you can't hear yourself think! 6. Spa is EXTORTIONATE!! Do haggle! 7. The gardens and wildlife are amazing 8. Pools are freezing!!! All the hotel did when we complained about the food and the fact they run out of cutlery, glasses etc was pre book the speciality restaurants for us, something we could easily do.... nothing more or less...same rubbish food !!! So many people co plain ed when we were there!! It's definitely NOT a 5 star hotel..it's a partial All inclusive with an upsell, timeshare vibe!! Co.w on Tui blue...do better!!!

We booked for Christmas and new year as we had stayed here 9 years ago when it was the Sensimar Seaside Suites and Spa and was a luxury holiday in paradise, we always said we would return. how wrong were we to revisit. We stayed on the Palms side of the resort which we knew would be quieter or so we thought, that is the first thing that had changed. the beach etc were still lovely but you need to reserve your bali bed or even a sunbed early as people go to watch the sunrise which is beautiful and they reserve the beds at the same time, we went to relax and not worry about getting a bed so we booked a swim up room but never actually used it as the water was freezing, the swim up rooms all seem to be in the shade until late afternoon. weather was 27 - 30 degrees and we did get a lovely tan. We were in a newly refurbished room which looked lovely when you first see it but the decorating looked like a blind man had painted it. The food was no where near as good as when we went previously, the food was never piping hot unless you went to the grill bar on the beach for ribs, steak, burgers etc at lunchtime where they cooked it to order while you wait, this was very popular and had to queue. Drinks are very watered down and mainly ice, no longer premium drinks. Supposed to be all inclusive but a lot of upselling for special evenings and add on's ie Chinese restaurant now want an extra 25USD per person and a very limited menu, If you like using the spa and have Massages which we do, last time it was amazing so we asked the price for a couples massage and he said $420 to which we said someone had told us yesterday $240 to which he replied I have to start somewhere, as you will guess we didn't have massages as they are just in it for the money. only very few in the hotel now Staff were not all friendly only a few, our experience we have always said that the Mayan people were lovely. We did Book with the TUI rep the $1 trip to Playa Del Carmen which gives you 2hr 30 mins shopping on 5th Avenue on a mini bus ( 8 people) they go 3 times a day and you book the best time for you, they take you to where they make and sell Jewellery and the Tequila tasting on the way. If you go on this trip please take note and lots of photos where the mini bus drops you off and the street name as we got totally lost even taking photos only made it back in time with 4 minutes to spare. Happy to answer any question if you have any...

My husband and I have been here for 2 days and are absolutely loving it. Don’t listen to the bad reviews. Come here and make your own mind up. Yes, the rooms do smell a bit foisty and some of the furniture looks a bit old but how long do you actually spend in the room? Plus when you’re asleep you can’t smell anything. The room is big. Huge comfy bed. Big bathroom - could do with updating, massive jacuzzi bath which we haven’t used yet (well, I washed my clothes in it!!) Mini bar which is restocked daily. Lovely coffee machine, no kettle so can’t have a cup of tea in a morning just coffee but no biggie. The staff work so hard to keep the place spotless and it is. They are all so friendly and welcoming. The restaurants are great. Fabulous food. The drinks are tasty. Strawberry daiquiris are delicious. The beach is perfect but you do have to be there early to get a sun-bed. There are fresh towels for you to use on the beach. The only disappointing thing so far is that we went for a game of pétanque earlier which was meant to be part of the entertainment and there was no one there. Don’t think the entertainment is that brilliant but then we’re only a couple of days in. So pleased we booked here to celebrate my husband’s 60th birthday. Perfect.

Where do I begin with this place, 5 star it is not!! Im from the uk and arrived here for new years. A little background, I'm a well travelled individual especially throughout the Caribbean and moreover worldwide. First and foremost, I did my homework and knew the rooms were dated. We arrived here new years eve, after a 10 hour flight we were obviously tired , we dropped everything and decided to get something to eat, it was gala night and no spaces for us, what was left was packed and had hours of waiting times. Not a good start, so hungry and left with room service which was Luke warm. 5 star?? 1st day impressions were that toilet was a bit seweragy, and we were put right next to the sports bar which was ridiculously loud till late. We were 3rd floor and I have a dodgy knee so had requested ground. Staff here are hit and miss, most are fantastic but some are non attentative and rude. A chap called German in the culinarium was noted for being one of the best and attentive. Ball beds are plentiful but get up early. Food did not blow me away here and certain restaurants were shut for no apparent reason when they were up selling special meals which meant you would struggle to get a meal anywhere. It's up sell heaven here, if you want to watch the entertainment so you can see it, upsell, a prime ball bed, up sell, klay talay ..up sell. This place should be listed as part inclusive. On the day we left on the transfer to cancun, the bus was nearly involved in a collision. Oh and after requesting a bell boy 3 times on the app and once I person to collect our luggage from the 3rd floor nobody turned up. Im not a moaner you can take a look at my other reviews. Rooms are 4 star at best tired, but the whole experience was poor. Tui need to sort this place out.