El Dorado Seaside Suites

My wife and I have just returned home from the Seaside Palms in which we spent 11 nights . We have stayed here 8 times previously and always had a fantastic holiday , great resort , great staff and fantastic food , unfortunately on this occasion the resort never quite met previous visits. As usual the staff were mostly fantastic we did have a couple of issues with some of the staff mainly on the bars . Talking of bars the lack of premium drinks for instance Jack Daniel’s hardly ever available, Jim Beam never available, straws on the bar rarely available. When we have been previously the outside area always had tables and chairs available so you could sit and chat to friends new and old who you had met , this year we just had rows of chairs set out with no tables to place drinks , lunch at the sandwicherie was always a great experience menus brought to the table then your order brought to you this year just buffet style inside and out , The rooms are tired we were given a room in block 12 the room was. Dry dated very dark noisy air conditioning ( very) a broken shower all not what you expect from a resort of this stature , in the end we upgraded to the premium rooms which were much much better but came at an extra cost of £300 not ideal when we had already paid £4500 . The beach or lack of it has been mentioned by various guests on here but I appreciate you can’t do anything about the seaweed, the guys worked tirelessly to clear up but this was the same at all the resorts along the coast . But what the resort could of done something about was the sunbeds on the beach absolutely disgusting old worn out dirty and uncomfortable in fact unusable, what made this worse that in the compound behind the premium building we counted 60+ new sunbeds that could have been put out on the beach !!! The entertainment was a bit hit and miss but it generally is , what was a waste of time was the so called DJ he just played the same boom and bass music every night never changed has he as a DJ never heard of soul music or disco music what he was playing was dire and hardly ever did we see anyone except one or two very drunk Americans falling about in unison . And I have to mention the most serious concern which was the drug dealers on the beach again on previous years security patrols would have stopped these people getting anywhere near the resort but this holiday they were a regular sight especially at lunchtime on the beach , this resulted in regularly witness drug use in the toilets at night , definitely not what to expect in a resort like this . It’s a shame I am writing this review but someone needs to bring it to the attention of the management and owners so they can start to work on bringing this once fantastic resort back to its glorious best .

As people have said here, staff are really friendly and the grounds are kept really well. However having been here in 2018 & 2019 the decor in the rooms hasn’t changed and I thought back then how dated it was. I hadn’t planned on returning but I am here for a wedding . Firstly it’s not 5 star, 3 star at a push. The premium pool does require renovation that’s for sure. The sun beds on the swim ups are uncomfortable with a greasy tide mark from the pool which before were cleaned regularly. The pool rails are bent making it unsightly . The beach is unusable due to seaweed although hats off to the guys on the beach as they work tirelessly to try and clear it We haven’t had any problems with booking the very few restaurants that are open and the food has been ok and it’s been said the hotel is 30/40% occupancy and is quiet. Bars in the evening are more or less empty so no atmosphere. I think you probably get the picture. In my opinion I wouldn’t recommend the is hotel to anyone. Let’s see how the wedding goes! .

We stayed at this hotel in July 2026 and we were very impressed. We were in block 32 and the view from our balcony was straight at the heart on the stone pier! It was beautiful. Straight away, I want to mention how well we were looked after by the staff. Jorge in arrecifes restaurant is amazing, he went out of his way to ensure we were well looked after and always made an effort to address us, it was also evident he did this with every guest and everyone had the same positive words to say about him. He made a point of remembering our names from the very first day, he became a friend to us during our stay and we miss him! If you see Jorge, tell him Elisha and Ryan say Hola! Luis, Benjamin, Maria and the other staff in charge of the activities are amazing and always had time for you with a smile on their faces. We did the painting activity with them and loved it! Watch for Luis dancing and singing around the pool, he’s such good fun! The grounds are beautiful and so well kept, the staff work extremely hard to maintain this and the guys working on the beach each day to clear the seaweed work so hard and do not stop until it is clear, they did an amazing job and we were able to enjoy the beach during peak sargassum season! The food at this resort is amazing! We were especially impressed with the Asian restaurant Klay Talay! The food overall is up there with some of the nicest all inclusive food we have had and nothing is too much trouble. Our room was very clean, housekeeping did a great job and due to the location of our room, it was very quiet on a night so noise levels were not an issue. We would highly recommend this resort, it was great value for money and we hope to return one day!

We stayed here for our honeymoon with TUI and honestly had the best time. I’d seen quite a few negative reviews before we travelled, but that really wasn’t our experience. We upgraded to stay in the Premium building, and while I’m not sure I’d say the room itself felt particularly “premium”, it was still very comfortable, spotlessly clean, and kept immaculate throughout our stay by the housekeeping team. One of the biggest highlights for us was the Premium pool and bar. It was always peaceful and relaxing, which was exactly what we were looking for. We also spent a lot of time down by the beach, especially around the beach BBQ, as we preferred that area. The sea was incredible, we saw a stingray and loads of people were out snorkling regularly. Even though we travelled during the Easter holidays, we never had any trouble getting a Bali bed, which was a pleasant surprise. The food was another real positive. Breakfast at the beachfront buffet was fantastic, and the beach barbecue was absolutely phenomenal. We also loved the themed evenings, particularly the Mexican night, the street food night and the beach night. The only meal that disappointed us slightly was the Italian restaurant, but every other dining experience was excellent. Although we didn’t receive the honeymoon package because our stay wasn’t long enough to qualify, we still had an amazing time. The hotel is in a beautiful location, has a lovely atmosphere, and we left with some fantastic memories. We wouldn’t hesitate to recommend it and would happily return in the future.

Hmm… to be completely honest, I’m genuinely struggling to understand why TUI markets this as a specialist TUI BLUE resort. Having visited Mexico six times and stayed at numerous 4 and 5-star hotels across Cancun and the Riviera Maya, this is without question the worst resort we’ve experienced. The hotel is tired, dated and in desperate need of investment. The rooms have no premium feel whatsoever and certainly don’t reflect the standard you would expect from the way this property is advertised. There is nothing about them that feels luxurious, modern or authentically Mexican. What was even more disappointing was the service. Staff repeatedly told us how quiet the resort was due to the low season, yet despite having far fewer guests to look after, the customer service was consistently poor. Ordering a drink often felt like an inconvenience, room service was painfully slow, and there was a complete lack of urgency across the resort. Nobody seemed interested in delivering the level of service you’d expect from a hotel claiming to offer a premium experience. The seaweed situation was exactly as bad as the negative reviews suggested. Before travelling I assumed people were exaggerating, but they weren’t. The smell of rotting seaweed was overwhelming, making it impossible to relax on the beach, and swimming in the Caribbean Sea simply wasn’t an option for the duration of our stay. While I appreciate this is a natural issue affecting the region, prospective guests deserve to understand just how severely it impacts this particular stretch of coastline. The facilities are equally underwhelming. There are four relatively small pools and nowhere near enough sunbeds. Unless you’re prepared to claim one before 9am, don’t expect to find a decent place to sit for the rest of the day. For a resort of this size, the facilities are inadequate. Before booking, I noticed a number of poor reviews but dismissed many of them because of the hotel’s overall 4.6 rating. Looking back, those reviewers were absolutely right. This resort falls well below the standard that rating suggests. It lacks quality, atmosphere, attention to detail and any sense of luxury. It feels like a hotel that has been left behind while other resorts in the Riviera Maya have continued to improve. Perhaps the biggest concern is that every guest we spoke to during our stay said they wouldn’t return. Reading the management responses to reviews afterwards only reinforced my opinion—they appear to copy and paste the same generic reply regardless of the feedback. It gives the impression that criticism is acknowledged publicly but ignored privately, with no meaningful effort to improve the guest experience. If you’re comparing this resort with others on the TUI website, my advice is simple: book somewhere else. Even if this hotel is one of the cheaper options, it still doesn’t represent good value for money. It isn’t luxurious, it isn’t memorable for the right reasons, and it certainly doesn’t deserve the premium branding attached to it. I will also be contacting TUI directly because I believe they should seriously reconsider whether this property meets the standards expected of the TUI BLUE brand. The only consistently positive aspect of our stay was that the grounds are well maintained and beautifully landscaped. Unfortunately, attractive gardens alone aren’t enough to compensate for dated accommodation, poor service, overcrowded pool areas and an unusable beach. For a two-week holiday, those are the things that matter most—and this resort failed on almost every one of them.