El Dorado Seaside Suites

Nice hotel with excellent staff let down by poor management and very poor food. Lots of seaweed on the limited beach which they struggle to clear. Of the boasted 11 restaurants fewer than half were open at any one time, and then finding them became the challenge.

We booked this for our honeymoon and wanted a nice relax in a beautiful setting and we were not disappointed. The hotel itself is lovely, its not modern but we thought had a nice charm to it. It is very clean in all areas and the beds comfy. Staff are so friendly and do everything they can to make your stay enjoyable. No shortage of drinks and the food was all great. We tried to book a couple of restaurants for the same day and was limited or no availability so I would plan and book well in advance, however there is always room service so not a major issue. The grounds are kept tidy and golf buggys can drive you up to some of the restaurants and bar. Pools were great, it was low occupancy so wasn't an issue in finding a sun bed however I think it may be different in the busier months. I woudn't hesitate to book here again, we loved the hotel and Mexico!

After a long day of travelling to El dorado we were greeted by friendly people with a cool flannel and a cocktail. They then took us to out room by golf buggy. These buggys came in handy to get around the resort also if needed. I have to say this is one of the nicest places I've stayed at. The food was absolutely lovely, all freshly cooked. The taco guy and the omelette making guys too work hard with the hot plates in front of them. The mexican people are the best in the world they make you feel so welcome and work very hard here..big shout out to Luis and Benjamin the entertainment staff around the pool and also Claudia for her aerobics and yoga out on the pier. No promlems booking Restaurants most nights and again the staff work hard to look after you in them. Beautiful beach and the room spotless. Added bonus was the 2 cats and the wild caoti and raccoons. I recommend the room service at least once while youre there, perfect for after a day exploring chichin itza. We definitely would stay again. Top drawer 10/10.

Hi potential travellers….so I will give my 100% fair review from our experience. My wife and I went with 2 other couples/friends and literally got back today (03/10/26)…so here we go….flight was a long 10.5 hrs and on arrival the weather was reasonable but very warm. Out transfer was pretty good and when got to seaside palms was quite impressed, hotel and garden pretty clean and tidy….. the staff were absolutely brilliant, always polite and helpful and probably the best hosts we have ever come across in our years of travelling. On check-in we were issued with rubber wrist bands that do up like an Apple Watch, be careful they come undone very easy and if you loose them will cost you $100 us.. Drinks were very good and no need to worry about the ice. Food was ok but the most annoying thing was having to book dinner every night in advance, sometimes only having late afternoon/early evening availability..this wasn’t something we thought was great. The rooms were clean but very dark, with a fridge that was topped up with waters, soft drinks and beer daily. The swimming pools were good but a huge lack in sunbeds with them being reserved by early risers putting towels down and sodding off for half a day…of which is apparently not allowed???? The beach was the biggest disappointment and probably the only thing that would stop us returning. Seaweed was washing up every day and some mornings piled up…the young lads clearing the beach worked hard to clear it but was a relentless task…and right in front of you so made you feel bad for watching. Weather was a bit disappointing but to be expected this time of year. We done a couple of excursions, Xcaret was ok, with the caves to swim through etc and the other trip..Coco Bongo was mad. A great show and around night club with entertainment.. We booked the Catamaran trip but got cancelled due to bad weather. My overall view was good but the beach and restaurant issues let the place down.

We had a lovely stay overall, but unfortunately, it didn’t feel like the 5-star resort we were expecting. For us, it felt more like a 3.5-star experience, and we overheard several other guests expressing similar views during our stay. One of the main reasons we booked was because the resort advertised a vegan restaurant, which was a big selling point for me as a vegetarian who travels a lot. Unfortunately, we found that it wasn’t actually a vegan restaurant, as there were meat dishes on the menu too. Even more disappointing, there was also meat being served in the section labelled as “vegan” at the buffet. As a vegetarian, this made me very uncomfortable and left me questioning how confidently I could rely on the food being vegetarian. There was also a lot of cross-contamination at the buffet, with the same utensils being used for different dishes. At the omelette station, I asked if they could prepare an omelette separately from the meat, but they wouldn’t, meaning I couldn’t have one despite there being an omelette station. A couple of staff members also seemed to have an attitude when I asked about vegetarian options, which made the experience even more frustrating. The food overall was quite average and definitely not what we would expect from a 5-star resort. The lack of properly separated vegetarian options was a real disappointment and did put a dampener on the trip. That said, there were some positives. The staff were generally friendly, we loved the Balinese beds around the resort and spent a lot of time relaxing on them, and we were incredibly lucky to take part in a turtle release. That was easily one of the highlights of our holiday and a really special experience. Overall, we had a nice holiday and there were definitely some memorable moments, but unfortunately the food, vegetarian options and overall standard of the resort fell short of what we expected from a 5-star property.