El Dorado Seaside Suites

Not an enjoyable experience, we booked with Tui, the website information and description of the hotel is out of date, misleading and factually incorrect. The sister hotel is closed, reducing advertised options for restaurants, bars and pools. Most of the beach has been eroded, with only a small section still accessible. The remaining beach has a significant area reserved for members so is not available for Tui guests. The service has been extremely poor, the food served, even in the à la carte restaurants, has been lukewarm warm at best and is often cold. We are just 7 days into our 14 day holiday, our room was not cleaned for 4 days or the mini bar restocked. We were woken on our first night by a large group enjoying a landing party until 02:30hrs. Even after several calls to reception and my personal request for quiet, the party continued, without any intervention from hotel staff or security. Our third night was interrupted by a domestic, ending in a physical altercation. Again, even following numerous reports from hotel guests the altercation was allowed to continue for over an hour before one solitary member of hotel security arrived on scene. Both incidents were allowed to escalate placing guest safety at a significant risk of harm. On our 6th night we endured our worst disturbed night, kept awake for nearly 3 hours by loud voices and music. The phone network was down, so at 05:30hrs I got dressed and walked to reception to report the issue. The hotel found the TV in the next room had been switched on and left on full volume. No one is staying in the room and the hotel are investigating how the TV was turned on. I requested to speak with a manager 4 days ago to provide an account of the poor service we have received and to provide an update of the incidents we have endured. Following further requests, repeated chasing, and numerous promises, we are still waiting to see a manager. Overall a very scary and bitterly disappointing experience, and definitely not what you would expect from a supposedly 5* hotel. My wife is so upset she wants to return home early as a result of the unsavoury incidents, poor service and the overall disappointing condition of the hotel, rooms and furniture.

Our holiday was amazing from start to finish. We don’t have a bad thing to say. The entertainment around the pool was great every day.. never a dull moment. Big shoutout to Benjamin and Luis for making us laugh and getting us involved in activities. And another big shoutout to Claudia for her amazing yoga class and aerobics classes.The food was great with a big choice of different cuisines. The rooms were always clean and fridges were restocked daily.

We stayed here for 2 weeks from 26th July to August 9th Loved the resort, food was amazing, staff couldn’t do enough for you The main pool was great, entertainment was great especially from Luis, Alexandra, Benjamin. But special mention to Luis as he made every day enjoyable round by the pool Room service was a great addition as well available 24/7

My wife and I have just returned home from the Seaside Palms in which we spent 11 nights . We have stayed here 8 times previously and always had a fantastic holiday , great resort , great staff and fantastic food , unfortunately on this occasion the resort never quite met previous visits. As usual the staff were mostly fantastic we did have a couple of issues with some of the staff mainly on the bars . Talking of bars the lack of premium drinks for instance Jack Daniel’s hardly ever available, Jim Beam never available, straws on the bar rarely available. When we have been previously the outside area always had tables and chairs available so you could sit and chat to friends new and old who you had met , this year we just had rows of chairs set out with no tables to place drinks , lunch at the sandwicherie was always a great experience menus brought to the table then your order brought to you this year just buffet style inside and out , The rooms are tired we were given a room in block 12 the room was. Dry dated very dark noisy air conditioning ( very) a broken shower all not what you expect from a resort of this stature , in the end we upgraded to the premium rooms which were much much better but came at an extra cost of £300 not ideal when we had already paid £4500 . The beach or lack of it has been mentioned by various guests on here but I appreciate you can’t do anything about the seaweed, the guys worked tirelessly to clear up but this was the same at all the resorts along the coast . But what the resort could of done something about was the sunbeds on the beach absolutely disgusting old worn out dirty and uncomfortable in fact unusable, what made this worse that in the compound behind the premium building we counted 60+ new sunbeds that could have been put out on the beach !!! The entertainment was a bit hit and miss but it generally is , what was a waste of time was the so called DJ he just played the same boom and bass music every night never changed has he as a DJ never heard of soul music or disco music what he was playing was dire and hardly ever did we see anyone except one or two very drunk Americans falling about in unison . And I have to mention the most serious concern which was the drug dealers on the beach again on previous years security patrols would have stopped these people getting anywhere near the resort but this holiday they were a regular sight especially at lunchtime on the beach , this resulted in regularly witness drug use in the toilets at night , definitely not what to expect in a resort like this . It’s a shame I am writing this review but someone needs to bring it to the attention of the management and owners so they can start to work on bringing this once fantastic resort back to its glorious best .

As people have said here, staff are really friendly and the grounds are kept really well. However having been here in 2018 & 2019 the decor in the rooms hasn’t changed and I thought back then how dated it was. I hadn’t planned on returning but I am here for a wedding . Firstly it’s not 5 star, 3 star at a push. The premium pool does require renovation that’s for sure. The sun beds on the swim ups are uncomfortable with a greasy tide mark from the pool which before were cleaned regularly. The pool rails are bent making it unsightly . The beach is unusable due to seaweed although hats off to the guys on the beach as they work tirelessly to try and clear it We haven’t had any problems with booking the very few restaurants that are open and the food has been ok and it’s been said the hotel is 30/40% occupancy and is quiet. Bars in the evening are more or less empty so no atmosphere. I think you probably get the picture. In my opinion I wouldn’t recommend the is hotel to anyone. Let’s see how the wedding goes! .