El Dorado Seaside Suites

The first week at the hotel was quiet and peaceful. Food was great and so was service. Unfortunately as soon as the other side of the hotel was closed, all changed. Buggies are advertised but still have to walk to reception to get them. We were upgraded to the premium and worse thing they could do. Yes the pool was quiet. The barman not once would smile, the lunch menu was wrong and the only other time we asked for it the waitress rolled her eyes. We were told one day we would have pool drinks service - never saw her again! They have a generator outside the premium service, no idea why it's placed here, but it was like building works outside which would happen in the early morning. Had awful neightbours where the first day the hotel didn't want to know, the 2nd day again nothing happened until very late in the night when they were threatening to punch another couple and trying to get in their room. Police were nearly called but still they were allowed to stay. We asked to move rooms and got told we would have to downgrade! There were so many restaurants not open, or only open at certain times, and even then it was a limited menu. Bars never had drinks menu so you didn't know what you could order. The room service got worse in the 2nd week. The sargassum was awful, and the smell was not great. At no point could you go into the sea. Housekeeping was intermittent service. TUI reps did not want to know. Andrea even turned round and said don't book with the concierge as they want to sell to you, however the other rep said this is how we should book restaurants. Any issues Andrea did not want to know, at one point we were in the office, she turned round and said I know why you are here and walked out! All she was interested in was selling trips, selling vapes to people and make money on the side! There were so many areas that needed repair. Even the jacuzzi by the quiet pool hardly worked.We had multitude nights of no sleep due to neighbours and the sound of the generator. Don't bother using the app, it was hardly ever right. The photos on the sites do not reflect the actual hotel

Royal retreat junior suite swim up. Worth it!. Room was good. I really enjoyed this hotel because of their attention to detail. Getting upgraded to Royal retreat is definitely worth the extra dollars. My only negative about this resort is the actual size. The entertainment could use some work. Other than the entertainment and the lack of actual fun. It was definitely worth it. This is the type of resort you go to when you just want to relax. Peace tranquility. This is definitely not a resort you go to for extravagant parties entertainment nightlife. But again with the Royal retreat you get a butler. Concierge. You also get all of the inclusions aromatherapy hydrotherapy. Again I don't drink hard liquor. Someone asked me about the liquor selection. It was definitely not as advertised. I had the best accommodations that you can get at this resort and there was definitely not top shelf liquors. I brought my own champagne from canada. So if you're going there to drink high-end liquors this is not the place for it. Those would be my only critiques.

The food, service and room was excellent. The reason for 1 star service rating is because this was our 40th ann. trip and during our seaside candle light dinner they served us soup made with carrots even though we declared (in english and spanish) my wifes serious allergy to carrots. She was violently ill for 30 hrs. They wouldn't admit fault. Only after i complained did they wave Dr fee. This could have killed my wife if her allergy was anaphylaxis. They tried to say it might be a virus but that was a lie because they didnt check on us for 20hrs after Dr visit. This ruined our vacation and my wife barely recovered in time to fly home. I complained on checkout. He didn't seem to care.

This is our second time and we are taking all our adult kids and partners next year too. If you like peace and quiet and Bali beds at no extra charge this is for you. We are happy with the food, yes the service is sometimes slow but the waiters work so hard especially at night, having many table to serve, a little patience and a good tip helps ease the time. What's the rush - you are on vacation. Yes, some tiles are cracked or broken - nothing is perfect but again - this is Mexico!!!! If you want an absolutely perfectly kept resort maybe put your hand in your very deep pocket and go to MayaKoba OR choose another Country, The drinks are great as are the staff and the gardens. Pools are good, beach is fine. The seaweed is a natural phenomenon that the beach bearers work absolutely tirelessly and nobody tips them! The bird and wildlife are lovely to watch. The ONLY two things that annoyed us is 1. where are all the seats and tables in the main bar!!!! They have all gone, so it's a swing or sitting on chairs laid out in rows with no table - totally ridiculous and management needs to put the small tables with chairs around them back ASAP. The three waiters in the morning in Arricefies in the outdoor seating by the ocean need to stop chatting and actually serve tables. All staff work really hard and are very pleasant and lovely apart from these three, we ended up going to the bar ourselves for our Prosecco and juice each morning to bring back to the table and stopped leaving a tip for these guys. But apart from this the resort is great and very good value.

This is our second year here. We love it and struggle to choose another location when we know how amazing it is! Luis and Jose were a major contributor to why we came back. This year Benjamin joined the duo and has been just as great! Their energy and effort really make each day unique and special.