El Dorado Seaside Suites

I don't know why im bothering because no doubt IF I get a response it will be the same copied and pasted reply that Lomas throw out!. I'll try to be brief... 1. Black mould in our very dark room 2. Food in all restaurants luke warm at best 3. Menus do not correspond with what ends up on the plate 4. No cushions on beach sunbeds 5. Only cushions around the ,activity, pool when you can't hear yourself think! 6. Spa is EXTORTIONATE!! Do haggle! 7. The gardens and wildlife are amazing 8. Pools are freezing!!! All the hotel did when we complained about the food and the fact they run out of cutlery, glasses etc was pre book the speciality restaurants for us, something we could easily do.... nothing more or less...same rubbish food !!! So many people co plain ed when we were there!! It's definitely NOT a 5 star hotel..it's a partial All inclusive with an upsell, timeshare vibe!! Co.w on Tui blue...do better!!!

We booked for Christmas and new year as we had stayed here 9 years ago when it was the Sensimar Seaside Suites and Spa and was a luxury holiday in paradise, we always said we would return. how wrong were we to revisit. We stayed on the Palms side of the resort which we knew would be quieter or so we thought, that is the first thing that had changed. the beach etc were still lovely but you need to reserve your bali bed or even a sunbed early as people go to watch the sunrise which is beautiful and they reserve the beds at the same time, we went to relax and not worry about getting a bed so we booked a swim up room but never actually used it as the water was freezing, the swim up rooms all seem to be in the shade until late afternoon. weather was 27 - 30 degrees and we did get a lovely tan. We were in a newly refurbished room which looked lovely when you first see it but the decorating looked like a blind man had painted it. The food was no where near as good as when we went previously, the food was never piping hot unless you went to the grill bar on the beach for ribs, steak, burgers etc at lunchtime where they cooked it to order while you wait, this was very popular and had to queue. Drinks are very watered down and mainly ice, no longer premium drinks. Supposed to be all inclusive but a lot of upselling for special evenings and add on's ie Chinese restaurant now want an extra 25USD per person and a very limited menu, If you like using the spa and have Massages which we do, last time it was amazing so we asked the price for a couples massage and he said $420 to which we said someone had told us yesterday $240 to which he replied I have to start somewhere, as you will guess we didn't have massages as they are just in it for the money. only very few in the hotel now Staff were not all friendly only a few, our experience we have always said that the Mayan people were lovely. We did Book with the TUI rep the $1 trip to Playa Del Carmen which gives you 2hr 30 mins shopping on 5th Avenue on a mini bus ( 8 people) they go 3 times a day and you book the best time for you, they take you to where they make and sell Jewellery and the Tequila tasting on the way. If you go on this trip please take note and lots of photos where the mini bus drops you off and the street name as we got totally lost even taking photos only made it back in time with 4 minutes to spare. Happy to answer any question if you have any...

My husband and I have been here for 2 days and are absolutely loving it. Don’t listen to the bad reviews. Come here and make your own mind up. Yes, the rooms do smell a bit foisty and some of the furniture looks a bit old but how long do you actually spend in the room? Plus when you’re asleep you can’t smell anything. The room is big. Huge comfy bed. Big bathroom - could do with updating, massive jacuzzi bath which we haven’t used yet (well, I washed my clothes in it!!) Mini bar which is restocked daily. Lovely coffee machine, no kettle so can’t have a cup of tea in a morning just coffee but no biggie. The staff work so hard to keep the place spotless and it is. They are all so friendly and welcoming. The restaurants are great. Fabulous food. The drinks are tasty. Strawberry daiquiris are delicious. The beach is perfect but you do have to be there early to get a sun-bed. There are fresh towels for you to use on the beach. The only disappointing thing so far is that we went for a game of pétanque earlier which was meant to be part of the entertainment and there was no one there. Don’t think the entertainment is that brilliant but then we’re only a couple of days in. So pleased we booked here to celebrate my husband’s 60th birthday. Perfect.

Where do I begin with this place, 5 star it is not!! Im from the uk and arrived here for new years. A little background, I'm a well travelled individual especially throughout the Caribbean and moreover worldwide. First and foremost, I did my homework and knew the rooms were dated. We arrived here new years eve, after a 10 hour flight we were obviously tired , we dropped everything and decided to get something to eat, it was gala night and no spaces for us, what was left was packed and had hours of waiting times. Not a good start, so hungry and left with room service which was Luke warm. 5 star?? 1st day impressions were that toilet was a bit seweragy, and we were put right next to the sports bar which was ridiculously loud till late. We were 3rd floor and I have a dodgy knee so had requested ground. Staff here are hit and miss, most are fantastic but some are non attentative and rude. A chap called German in the culinarium was noted for being one of the best and attentive. Ball beds are plentiful but get up early. Food did not blow me away here and certain restaurants were shut for no apparent reason when they were up selling special meals which meant you would struggle to get a meal anywhere. It's up sell heaven here, if you want to watch the entertainment so you can see it, upsell, a prime ball bed, up sell, klay talay ..up sell. This place should be listed as part inclusive. On the day we left on the transfer to cancun, the bus was nearly involved in a collision. Oh and after requesting a bell boy 3 times on the app and once I person to collect our luggage from the 3rd floor nobody turned up. Im not a moaner you can take a look at my other reviews. Rooms are 4 star at best tired, but the whole experience was poor. Tui need to sort this place out.

More pros here than cons. Spacious room, well stocked fridge, very comfy bed, many english tv channels, clean, nicely furnished balcony in the Premium building, 6 floors but there is an elevator. Food is good quality, and bar drinks are well made at most locations through resort. Beautiful lush grounds! Many staff throughout grounds. Spotless and well cared for. Not too big to get around, nice size resort. Beach service was great. Live evening entertainment very enjoyable, like singing or musicians (no Michael Jackson show!). Held outside, no large indoor theatre. Cons. Beach is small, sloped and narrow. Water is calm but very shallow, a bit rocky in spots, less than waist deep so cannot swim but a float can be useful. Snorkeling is ok for beginners, small fishes and a few Rays. Not nearly enough lounge chairs, and packed tight together to get a spot in the sunshine. Must play towel game before 8 am to get a spot you will be happy with. Even the Premium building with its private pool had limited loungers. The building can hold almost 200 guests, but only 28 sun loungers are on pool deck, all usually reserved by 8 am. Daily activities really limited and not always what is listed will happen. Buffets are very small and scattered through resort, not much food choice if you like buffets, and needed more staff to keep up with refilling stations or serving coffee. Dinner reservations are given to members first, so can be hard to get for regular guests. Hint - just take anytime they give you and show up early, they can usually seat you early since many do not show up at their reserved time. Not all food places are open each day, so it can take some extra thought to plan dinners ahead. Pools are tiny, unless you go to sister hotel Suites side, and that pool is loud with activities. The Premium room is worth the upgrade to be able to use that pool. Concierge wanted to sell services, so we avoided there. More pros. Service overall was wonderful, friendly happy staff. More inclusive deal adds a few free excursions if you desire to go off resort. Great shower and shampoo/conditioner/gel. Easy walking paths to beach, and carts to ride to Suites lobby, where most restaurants and largest buffet are located. Bathrooms at restaurants are all clean and cared for. 2 theme nights are held each week in courtyard at Palms lobby and are the nicest buffets. Room service is very good and needed some nights if you cannot get into a restaurant. Heard great things about the spa services. The Mezcal bar has some of the best creative drinks we had! Don't miss this spot for before or after dinner drinks. Summary. Happy to have the Premium building upgrade, good location, access to that pool. It always gave us a spot to be, and this is the biggest pool on Palms side. The bartender and servers were great. Would prefer to have a large central buffet with more selection that is open for all meals. A larger size pool with more loungers available would be great to see. Unfortunately the beach won't improve, but it was a great week and very relaxing. We paid less than $4000 CDN for the week. p.s. Air Canada, direct flight, actually served free beer and wine this year on the flights and lots of movies to choose from. Transfer from airport had no stops but was shared through Lomas.