El Dorado Seaside Suites

I had an amazing time here, the staff here were amazing and the food was fabulous, rooms were also great very spacious and clean. Luis especially was great with all his activities such as volleyball and he always went out his way to make the experience even greater, playing and entertaining beyond the scheduled activities.

Our honeymoon was spent here. We chose hotel on recommendation from our travel agent. Its about an hour from the airport. A large site combining 3 accomoation blocks - Suites is the high rise hotel, a naturist resort (private access) and the palms with smaller apartment blocks. Beautiful greenery, plenty of pool choices, fabulous sandy beach and cabanas. Bit of a walk to the main restaurant but a shuttle is provided. Spa is well equipped with hydrotherapy experience. Gym in the main building well equipped. A La Carte - bit problematic booking and at one point we couldn't even get into the 'pub' which wasn't reservation led. There's lots of 'extras' so be careful what you sign up for although we very much enjoyed the Tomahawk steak and front row seat for entertainment. Great selection at the buffet restaurant and good service by all the staff, plus Gluten Free options. Be warned about Lomas Hospitality who will try and sell you on departure a discount voucher. We were a bit rushed and no realise too good to be true as we can only claim it against the hotels' own published prices (which are more for room only than flights and rooms combined with an operator such as Tui). I would say the custom was largely american and canadian guests, with a few internationals. We loved the experience, the vibe of the hotel and the food and our room but on principle we won't be going back as it just wasn't quite as exceptional as I'd hoped for the money!

My boyfriend and I are usually the type of travellers who take negative reviews with a pinch of salt and make our own judgement. Unfortunately, in this case, the hotel fell well short of its advertised 5-star standard. While the hotel itself is pleasant enough, it lacks many of the features, service levels, and attention to detail you would expect from a genuine luxury resort. The concierge service was largely unhelpful, and it often felt as though issues were only addressed after a complaint had been made. To make matters worse, some members of staff came across as rude and indifferent, which was disappointing. T he rooms are noticeably dated and in need of refurbishment. During our stay, several restaurants were closed, and the hotel's app contained inaccurate information regarding opening days and times, leaving guests unnecessarily wandering around in search of somewhere to eat. The bar service was also underwhelming, frequently struggling to fulfil even basic drink requests. The beach sunbeds were extremely uncomfortable, and overall the property feels tired, outdated, and in need of significant investment and renovation. We still managed to enjoy our holiday, but this was certainly not the 5-star experience we were expecting or paying for. If you're looking for a true luxury resort, I would recommend considering other options.

Luis (from entertainment team) is without a doubt, the reason I’m giving this hotel a five-star review. From the moment we met him, his infectious energy, genuine kindness, and enthusiasm made every day of our stay that much more enjoyable. He has an incredible attention to detail and somehow remembers guests’ names, making everyone feel welcomed, valued, and comfortable. That’s a rare quality, and it truly sets him apart. Whether he was leading activities by the pool or simply checking in to make sure everyone was having a good time, he made every interaction feel personal. Luis has a wonderful way of making every activity fun. His unique personality, humour, and little quirks bring so much life and laughter to the atmosphere. You genuinely find yourself looking forward to seeing him each day by the pool because he creates such a positive environment for everyone around him. What impressed me most is how much he genuinely cares about the guest experience. It’s not just a job to him—he goes above and beyond to ensure everyone is included, smiling, and making memories. That level of care can’t be taught; it comes from who he is as a person. Luis is an absolute credit to this company and an invaluable member of your entertainment team. Employees like him are the reason guests return and recommend this hotel to others. Please recognise the outstanding work he does—he truly deserves it. -Hannah McTaggart

The all experience is being so good, is another kind of experience, the food is fantastic and the staff service is what make this place. We’ve been coming in this resort since 2018 and we come every year, and don’t wanting to go anywhere else. The only bad thing is the seaweed in this time of year but you get used to it. Want to say thanks to the special people that makes every experience more memorable, Luis, Jose, Claudia and Alexandra from entertainment. And Lorenzo at Culinarium restaurant.