El Dorado Seaside Suites

Third stay, bang on as always. Luis and Jose were great members of the day entertainment team The food was excellent, plenty of choice and everything was very fresh Rooms were super clean, fridges stocked everyday. We had a very minor problem in our room with our shower head - it was sorted within an hour Very good gym, well stocked and clean - advertised as open 7-7 but is accessible all the time

A peaceful, relaxing location with very friendly staff, very lovely gardens Rooms clean and well maintained, large bathroom and plenty of storage space. ( only a coffee machine, no kettle) Our room was above a swim up bar so was very noisy if you wanted to sit on your balcony , but was quieter after the bar closed at 6pm ( also the loud ‘hum’ from jacuzzi baths in adjoining rooms was noticeable) My main issues were with the restaurants; we were never able to book a speciality restaurant ( unless we wanted to eat at 9pm) which meant we were left with the buffet or the pub, neither of which were particularly ‘bad’ just not at all inspiring snd unfortunately, the food was at best, tepid. Choice of dessert was basically cake or mousse in some format, no fresh fruit or ice cream, ever There was just no ‘wow’ factor for me and to be honest, it’ll probably be the reason we won’t return to the hotel ( having said that, both the BBQ and the Mexican night were perfectly executed, a lot of very hard work to set them up) I think maybe there were insufficient waiting staff? teas and coffees at breakfast were not part of the buffet service so you were often half way through your breakfast before getting a drink, which is no criticism of the staff, who were on the go the whole time. Bizarrely, there was no salt or pepper on the tables and often wasn’t forthcoming if requested While we were staying, there was an inordinate amount of weed in the sea but there were men working the whole day keeping the beach and swimming area as accessible as possible; the downside to that being the constant movement of a JCB on the beach…..but you can’t have it bothways! and there were so many beach beds, bali beds, hammocks, you wouid always find somewhere to sit Lots of positive aspects to the hotel but not enough to make me return I don’t think, really only because of the average food ( again, not a criticism of the chefs, who will be working within constraints but having experienced far superior buffet food at less expensive hotels in Mexico we were disappointed)

Hotel Review This resort has stunning grounds and very clean public areas, and it stands out for how well it accommodates gluten-free guests. That said, several parts of the experience felt poorly managed—especially dining reservations, beach/pool logistics, and value for money on basic in-room items. Pros • Excellent gluten-free support: Dedicated gluten-free toaster available, lots of options, and chefs were consistently helpful preparing GF meals. • Beautiful property: The grounds are incredible and well maintained. • Very clean facilities: Public washrooms were immaculate. • Staff were incredible: Angel and Eric in the Culinarium were excellent, Catrina the server on the beach was incredible and especially Andreas from Entertainment. He was amazingly friendly, made everyone feel welcome at Volleyball and was way more engaging than any of the other by a mile. Cons • Dining logistics: Dining reservations were frustrating, and the outdoor theme-night buffets weren’t worth it (food was cold, service was slow). • Beach and pool experience: Beach chairs were very uncomfortable, swimming experience was disappointing very shallow and rocky, and the beach volleyball sand was never raked. • In-room and service gaps: Room service waits of about an hour; minibar lacked non-alcoholic beer; rooms felt too dark and could use bedside lamps. • Entertainment: Entertainment offerings were underwhelming, except for the week that they had music form Nova Scotia. That was incredible • Late-night food: Limited late-night snack options only room service. Need a small take out open for r basics like burgers, fries, pizza, nachos. • On-site transport: Most cart drivers drove too fast, which didn’t feel safe when walking. • Price/value: Charging about US$55 for 1L of distilled water felt excessive compared with other resorts that provide it free. • Gluten Free Toaster in Arrecifes Restaurant: was right beside regular bread and numerous times we watch people toast non-gluten free bread in the toaster which of course allows cross contamination. We mentioned this ti the servers on a few occasions that the Gluten Free bread and toaster should be moved farther away. Only that we noticed it my wife could have toasted gluten free bread and gotten very sick form the cross contamination. Bottom line If you’re choosing this resort primarily for a relaxing setting and strong gluten-free accommodations, it can be a great fit. If you care most about ocean swimming, strong nightly entertainment, and good value on extras, you may want to look at alternatives—or go in with adjusted expectations.

We enjoyed all the restaurants. Beach was beautiful and the staff did an excellent job clearing the seaweed. The beach has rocky spots so I recommend water shoes. The water was full of beautiful fish and we saw a stingray. Most of the waiters were professional. Gabriel, Angel and Sergio made recommendations and made sure our dining experience was excellent. Mercedes our housekeeper definitely deserves a shout out as well as our amazing butler Arturo. Our spa experience was excellent. I was reluctant to get a pedicure because of the price but I was desperate. Sofia gave me the best pedicure of my life! This resort is beautiful and the staff are lovely. We will definitely be back.

This is a true and honest review. The resort has beautiful gardens and clean walkways. There are plenty of sunbeds and never had a problem getting our sunbeds in the mornings. The food in the main restaurant (that you can sit outside ) was lovely and there was a good choice for breakfast and lunch , it’s shut in the evening. The swim up bar was lovely and the staff in there were friendly. However, the service can be varied. I was told off for asking for a drink in one of the restaurants in the evening which made me feel very uncomfortable. Another one in our group was told off because she was choosing her main and was taking too long . The reason for the delay in choosing was because they had run out of the steak choice, this was 9.15 pm. It’s an all inclusive resort. They should not be running out . We chose another meal and was offered only cheesecake for dessert as they had run out of desserts. You are rushed to choose, rushed to eat, rushed to finish and leave. We were in the restaurant for 40 minutes for this meal. We found this to be the case in all restaurants for the evenings, daytime meals were much more relaxed and friendly We went to the bar after the meal, very nice, overlooking the sea. It’s now 9.55pm. We asked for 4 drinks, they were going to be given to us in plastic cups so I asked can we have glass , we weren’t on the beach. The barman said no as he was shutting in 20 minutes. Why this had a bearing on what glass/cup to use I don’t know. The bar should be open until 11 according to the Tui app. We queried this a bit later as we wanted another drink and he backed down and stayed open until 10.50 pm. This was the second time we had this experience with the bar. It just seems that everyone wants to get you out and go home as soon as they can. There is a definite difference in service between day and evening. Lastly. When you arrive at the airport and can’t find your rep. Do not listen to a worker that your coach /transfer has gone , the suggestion is that you will need to get a taxi . Your coach will be there, but you might have to search for it ! This is my experience