El Dorado Seaside Suites

Luis’s energy around the pool was unbelievable, especially at the pool party. He also drew us a beautiful picture of our pet dog chip which was amazing during an arts and crafts session. Shout out to Benjamin as well who was great.

This is a follow up to my previous review of the ‘Eldorado Hotel Suites & Spa’ as of 12th August 2026 . Firstly I’d like to say a Thank You to the Tui reps and all staff at the hotel for making this stay as good as they can with what they have been given. For those of you that have heard there is maintenance going on in the American side that is not the case. After a short walk across there it’s a ghost town and it has just been closed down due to lack of tourists wanting to come here for whatever reason. So it’s just closed. The fountains leading up to it or small decorative pools have no water in them . The main pools are but that’s it. Hot tubs have gone so you get the picture. So despite everyone saying it’s being renovated it’s not. Hence the resort being at 20% capacity. I was told by the Tui Rep that there is no money for renovations that’s why it is closed. When the guys from the U.S book their time share holidays they are being placed in the premium block. I have added various photos of the kind of condition the hotel is in now. What was the Culunarium is also closed and taped off in need of repair. I was told that the roof tiles which you can see from the premium pool area have been missing for a couple of years. There are numerous fittings around the hotel which have come off or are in need of replacing as I will show in the photos. With regards to the air conditioning, its was on but was not cold enough . In Mescalitas Bar you sat sweating. Also the Gourmet Pub was too hot and in some cases guests were leaving as it was too warm for them The Wedding It was faultless, well organised . Diana and the staff made it so special for our group of 8 including the meal for us in a private area at the Italian at the back of the restaurant and the service we received was very good. So if you’re planning a wedding here that’s a plus The Spa Simply run down and in need of some work. The steam room in the men’s side wasn’t working and the hydro area has broken glass and the walls and ceiling have been patched up. The massage treatment was excellent though, A credit to the staff once again . Other guests mentioned the equipment in the gym was broken also this is over on the closed side. Entertainment It’s got something for everyone. A couple of good bands and saxophonist. Fire show, silent disco to name a few that we saw at the beach bar but there are other things you can do during the day. Also the themed night are very well done such as Mexican night which is done on the beach. The Asian night in the Seaside market is good too. The Beach We all know about the Seaweed issue and the guys on the beach work all day so guests can get into the ocean. Unfortunately due to erosion the beach is not as good as it was. Bali beds are squeezed in and some are only for time share guests and the beach Bbq is now closed as is the daytime restaurant on that beach. The Room We had a Premium Swim Up room, Comfortable for a short time with a mini bar which had 3 types of beer, crisps and a couple of chocolate bars but as my wife pointed out there is nothing for her but Coke. Sprite, Diet Coke but nothing such as Baileys or a wine, There is a TV , coffee maker, Hairdryer, Iron and Board but again not the best quality room. The Air-con is also noisy. Our wardrobe light had been disconnected so you couldn’t see into the safe. Overall nothing special.

Not an enjoyable experience, we booked with Tui, the website information and description of the hotel is out of date, misleading and factually incorrect. The sister hotel is closed, reducing advertised options for restaurants, bars and pools. Most of the beach has been eroded, with only a small section still accessible. The remaining beach has a significant area reserved for members so is not available for Tui guests. The service has been extremely poor, the food served, even in the à la carte restaurants, has been lukewarm warm at best and is often cold. We are just 7 days into our 14 day holiday, our room was not cleaned for 4 days or the mini bar restocked. We were woken on our first night by a large group enjoying a landing party until 02:30hrs. Even after several calls to reception and my personal request for quiet, the party continued, without any intervention from hotel staff or security. Our third night was interrupted by a domestic, ending in a physical altercation. Again, even following numerous reports from hotel guests the altercation was allowed to continue for over an hour before one solitary member of hotel security arrived on scene. Both incidents were allowed to escalate placing guest safety at a significant risk of harm. On our 6th night we endured our worst disturbed night, kept awake for nearly 3 hours by loud voices and music. The phone network was down, so at 05:30hrs I got dressed and walked to reception to report the issue. The hotel found the TV in the next room had been switched on and left on full volume. No one is staying in the room and the hotel are investigating how the TV was turned on. I requested to speak with a manager 4 days ago to provide an account of the poor service we have received and to provide an update of the incidents we have endured. Following further requests, repeated chasing, and numerous promises, we are still waiting to see a manager. Overall a very scary and bitterly disappointing experience, and definitely not what you would expect from a supposedly 5* hotel. My wife is so upset she wants to return home early as a result of the unsavoury incidents, poor service and the overall disappointing condition of the hotel, rooms and furniture.

Our holiday was amazing from start to finish. We don’t have a bad thing to say. The entertainment around the pool was great every day.. never a dull moment. Big shoutout to Benjamin and Luis for making us laugh and getting us involved in activities. And another big shoutout to Claudia for her amazing yoga class and aerobics classes.The food was great with a big choice of different cuisines. The rooms were always clean and fridges were restocked daily.

We stayed here for 2 weeks from 26th July to August 9th Loved the resort, food was amazing, staff couldn’t do enough for you The main pool was great, entertainment was great especially from Luis, Alexandra, Benjamin. But special mention to Luis as he made every day enjoyable round by the pool Room service was a great addition as well available 24/7