Dreams Tulum Resort & Spa

My family (including our 1 year old) and family friend spent 12 days here over Christmas and we had a wonderful time. Hotel grounds are stunning and rooms are old colonial style, rather than ultra modern, which we really liked. The resort is nice and family friendly without being geared solely towards children - a good balance. Food in the a la carte restaurants was lovely (all except the mexican unfortunately which could be improved) and we took advantage of offers to eat in the wine cellar and have a romantic meal - both of which were wonderful and we would thoroughly recommend. If you do come at Christmas the Christmas Eve Gala is so special - live music, acrobats and the most amazing food, like something out of a Christmas film! memories to last a lifetime. What makes this place so special though is the staff. All are so helpful and accommodating. One particular stand out for us was Salvador on the preferred club beach. His commitment to service and making everyone's stay enjoyable was second to none and he was key to making our stay so wonderful. Salvador, you need a promotion!

I would like to express my sincerest gratitude to DREAMS TULUM for the exceptional hospitality and services provided during our stay. DJs Rodrigo and Charlie were key elements in creating an unforgettable atmosphere, showing us exceptional talent and dedication in each presentation. Their ability to connect with guests and create an environment of fun and joy was truly outstanding.

The best part of the hotel is Kids Club! If you have little once, this will be a life saver. Ladies that work there are so welcoming, kind and know how to keep children entertained. My son is 4,5 and he was at the kids club every day, usually from 10-12PM and then for the evening activities 7-9PM. This gave us a break to actually relax! Each day there’s something fun to do, like making piñata, camp on the beach, paint, make cake, and much more! Highly recommended!

The DJs at Dreams Tulum are simply the best! 🥳 Rodrigo got us dancing at the foam party and we had an amazing time, despite the cold pool! 😅 But Charlie really stole the show, getting everyone dancing regardless of nationality. His ability to adapt to every genre was impressive! 👏 A big round of applause to both DJs for an unforgettable night. Thanks for making our stay so special! 🙏

We were sold a package that included a tour of dreams - we were under the impression that this was to show Dreams resort for our next stay, which we considered as we booked our trip last minute. Oh how wrong we were! First they took our passport and hotel information twice (not sure why they needed it a second time) then Fernanda asked us 6435 questions about our previous trips while we are breakfast at their buffet The breakfast options was quite small and our boutique hotel had way better options and service I kept asking for cost of the membership but she kept dodging my questions and presenting her story. She was a horrible salesperson who didn’t bother including my daughter into the conversation and seemed to dislike kids Then she showed us the hotel (beach full of sargassum) and overcrowded pools and outdated rooms. Then she took us to the room with 50 other people where two other people shows us 5324 different numbers before showing the price of this exclusive membership- I will save you the trouble -it’s 149,000usd that you have to pay over 5 years and deposit of 50,000 usd and you get this membership for 40 years that covers 30 countries! Wow sign me up! And with this membership you get exclusive discounts with fraction of a price. For that price you better include not 1 but 2 kidneys from an elite Olympian. We obviously said no and tried to leave and then we’re shown 432 more numbers of the interest and ways to pay. We managed to leave without selling our souls to them. They couldn’t even provide water until we asked 3 times for our daughter. I found out that they do the same to dreams guests by offering a spa service to get them to listen to this membership soul sucking demonstration. And it took way longer than advertised. You can save so much money and have better experience elsewhere