Dreams Tulum Resort & Spa

Overall, it was a wonderful experience and very beautiful place. 1/2 the hotel is under renovation and closed, which doesn’t say anything about that when booking. I wish they had more perks for Preferred members and showed cases it. We had a swim out hotel, which was amazing! El Patio was a great restaurant! What left a bad taste in our mouth was A couple items went missing from our room after the first night. My husband‘s harley hat, JBL headphones and some pesos. We thought they’d show up in our belongings somewhere. But no, they were gone. The buffet was good, made my son go out of his comfort zone! I don’t think we’d come back but had an awesome time with you guys!

Unless you want to argue with staff constantly and have limited, mediocre food - save your time and money! Stay somewhere else!

I had a wonderful experience and the staff was friendly and very accommodating. Lidia in the Gift Shop is such a sweetheart, so nice and helpful!!

We recently celebrated our wedding at Dreams Tulum, and it was nothing short of perfect. From the moment we arrived, the staff made us feel genuinely cared for, and every detail of our stay was handled with such warmth and professionalism. Our wedding day was beyond anything we imagined. The coordination team were incredible — organised, calm, and truly invested in making the day special. The ceremony setup was beautiful, the food was outstanding, and every moment felt effortless thanks to the team working behind the scenes. The resort itself is stunning. Our room was spotless and comfortable, the grounds are immaculate, and the atmosphere is peaceful yet full of life. We loved the restaurants, the cocktails, and the friendly staff who always greeted us with a smile. There were some renovation works happening during our stay, and while we could hear them on occasion, it certainly didn’t detract from our experience. Resorts need to upgrade and refresh their spaces from time to time, and Dreams Tulum handled it respectfully and with minimal disruption. It never interfered with our wedding or our enjoyment of the resort. Dreams Tulum will forever hold a place in our hearts. Thank you for giving us the most beautiful start to married life.

Location is ok Atmosphere is ok Rooms are ok Value is ok Cleanliness is ok Noise level is ok (can hear construction on the beach, don’t like that at all) Service is ok. Bartenders need to multi task better and greet a guest while they are waiting for a drink. Amenities are ok not much to do .. Victor was the most welcoming funny and entertaining supervisor we met here. Great conversationalist and was great at gathering people to play games on the beach.