Dreams Tulum Resort & Spa

We had an amazing experience with Victor from the entertainment team & the entire staff. I big shout out to Saturnino who went above & beyond to wait on us & make our stay as comfortable & hospitable as possible. We were celebrating our friends 60th birthday & everyone was amazing making her feel very special! Thank you

Everything was great staff is very attentive and friendly. Victor from entertainment and Satunino gave excellent service.

Beautiful resort!! Amazing staff. I was there for my wedding and Karla did an amazing job with everything. We used an external DJ, DJ Ivan and he really understood the assignment. All the guest had an amazing time. My only complaint was the food from the world Cafe and el patio I was not a fan. Being from Mexico myself I think I’m just spoiled and think they could so much better with the food.

What an amazing experience with the kids club! Our kids begged to go back every day and sometimes multiple times. The ladies that run the program are super sweet and kind and we can't say enough. What a great time for the kids and then the adults get to enjoy a nice lunch or dinner. Would highly recommend!

Lovely holiday at Dreams Tulum after the first 3 days. The staff were excellent. Welcoming, friendly, and very efficient, especially Alejandra, Manuel, and Paola in preffered reception who helped us with our problems. We booked a preferred junior suite ocean front room, and being one of the most expensive rooms we thought this would guarantee us a lovely stay. However, when we arrived we were shown to a ground floor room overlooking the swimming pool with a distant view of the sea. As we thought there had been a mistake we returned to reception and they then showed us two more rooms in a different block. These rooms had a partial sea view but mainly looked over the air con units at the back of one of the restaurants and also smelt very damp. On returning to reception yet again, they then gave us the choice of 2 more rooms in the original block but on the second floor. Yes, we could see a bit more of the ocean from them but they were ultimately pool view rooms. We settled for one of them as we were tired from a long journey. It was the next day that we realised how noisy it was in this room. At 11am the music speaker was set up right outside the original room we had been offered and the noise continued all day, only to be replaced by the musical entertainment at the bar situated to the side of the accommodation block. This was not the holiday we had envisaged. We wanted a quiet relaxing 2 weeks looking out over a peaceful beach towards the ocean. I am sure that a lot of holidaymakers were delighted with the plethora of activities the hotel offered, but nowhere in the details of the hotel, that I viewed on many sites, was there mention of this - in fact on one website mentioned a weekly party. With another visit to reception requesting a room in a quieter block situated near the preffered beach area we were told that this block did not have any junior suites and moving to this block would mean a smaller room and therefore downgrading from the room we had paid for. We agreed to look at one of the rooms the following day when it became available. The outcome of this was that after spending 3 nights in a room that was incredibly noisy, were the spa bath did not work, one of the sinks did not empty well, and the water was lukewarm, we moved into a much quieter room that although smaller was much more modern with fully functioning equipment. The balcony looked towards the preferred beach, had a hammock and caught the afternoon/evening sun. It was also an easy stroll to the preferred beach where the waiters were very efficient at keeping us regularly "hydrated" with their various delicious cocktails. So our remaining stay was very good. The food in the restaurants was amazing - we particularly enjoyed Bordeaux restaurant. What a shame that we spent so much on a room that actually didn't exist and we were not offered anything by way of compensation for our downgrade. We feel the hotel needs to look at their room descriptions to make sure they are not miss selling them and also make it clear about the many forms of entertainment that is available in order to attract those guests that will enjoy that.