Dreams Tulum Resort & Spa

My mother, son (3) and I had a lovely week at Dreams Tulum. The Coco Cafe and Smoothie Bar were daily staples and the staff were so lovely. All of the restaurants were good and not super busy. The only place that needs serious work and I would avoid was the poolside grill. The people cooking would touch raw meat and then the buns and it was always complete chaos. Other than this one spot the food was very safe looking/tasty. We LOVED the Explorer’s Club pool and my toddler had so much fun. The girls running it were so kind and made such a fun experience for us. The only “bad vibes” we got were how salesy this place felt. The Hyatt Membership crew literally takes over the entire resort (watch out at the breakfast buffet , it feels like they’re everywhere haha) in order to make extra bucks and perform aggressive sales in tactics with families. When you’re spending multiple thousand dollars per person all of these up charges and sales tactics feel icky. The rooms were well tended to and clean but like everyone says they need a bit of a revamp.

IF YOU ARE OFFERED A HYATT VACATION CLUB DO NOT TAKE. They will state this will take 1 hour of your time yet have you there for 3+ hours where you are overly frustrated with it taking your limited vacation time and make you not over think the contract you are signing or read the 53 pages as they are staring at you to sign it on an IPAD. They will verbally tell you multiple times that you can cancel this membership at any time with no penalty YET the contract at the end of the 53 pages that most do not read prior to signing will actually state you will owe 50%. They will take complete advantage of you by giving you extremely misleading verbal information knowing the contract states otherwise.

It was very awesome. My kids enjoyed all time in this place and play all day since 9 am to 9 pm. My wife and me enjoyed our time while kids played in this place. The mini disco and spa was awesome. Misses were very committed and nice to them.

Overall, a very average resort. The aggressive check in (almost forcing you to take part in their 1.5 hour breakfast sales pitch) was over the top and starting the vacation on a bad note. They want you to sign up for a ridiculously priced Hyatt Vacation Program. By ridiculous I am talking near $200,000 USD. For attending you get a $250 USD voucher which you can use for excursions or some other items, but it is almost not worth it considering the experience. Once you get past that, the resort rooms are fine, but getting to the point they need a renovation. The food is very, very average but the staff are nice and friendly. I would not go back ever again, but it was not a total disaster.

Isolated corporate holiday complex. Provides everything you need including beautiful beach. Attractive low rise buildings (mostly 2-3 storeys) in a colonial style set in attractive landscaping of palm trees, foliage and gardens. Staff well drilled to provide the ultimate customer service. Local taxi trips are expensive.