Dreams Tulum Resort & Spa

A lovely resort that was the perfect size. Excellent food, good variety of restaurants and kind, helpful staff. Lots of access to loungers. The best part was that we didn’t need to make reservations for the restaurants, first come, first served. I would be happy to return!

We ordered a room for handicap and they gave us a room for handicap, first night I took a shower and found the drain was higher then the floor so the whole bathroom filled with water about an inch and wouldn’t go down the drain because the drain was too high so couldn’t use bathroom with handicap accessible had to use the main bathroom and in a wheelchair it was extremely difficult, the next day water still there and housekeeping never showed, water still there for another day got ahold of maintenance and knew there was nothing they could do with the drain but tried, they said they would be there at nine In the morning and again no show water still there next day housekeeping still no show, asked again about house keeping and still nothing, day 3 still using small bathroom extremely difficult to use and shower, house keeping showed up didn’t touch the handicap bathroom and kinda cleaned and made beds and still sand all over the floor from 3 days! 4th day no show from housekeeping and most of the water had evaporated by now and was able to use a few towels and dry the floor so I could at least use the toilet in there,day 5 housekeeping showed and had done a good job and cleaned everything and then that night they turned down our bed for first time! Day 6 no house keeping but could Use handicap bathroom toilet still showered in main bathroom In a cramped space very difficult! Now the good side was the wedding we went for was very nice and staff was very professional, all the meals were ok for me but I don’t like Mexican food so my menu was limited but the rest was very well made, all the wait staff at the restaurants were exceptional, the beaches and pools were very nice but the whole resort as a whole needs renovated! Seen som cats and some Iguanas and birds and for the most part was an ok trip except room! Not sure I would go back but did enjoy my time for the most part!

20 years ago I’m sure this place was top of the line. It’s 2025 and this place is mediocre at best. The rooms are very dated. Several friends of mine had mold in their rooms, ac not working, loose toilet seats, and every single door was kicked in. The latch that is supposed to keep you safe was screwed in with drywall screws. A joke for safety! This place is a straight up WEDDING MILL! There’s 3 weddings a day!!!!! The area where they put the brides is in the main area above the loudest bar on the resort. She said it was so loud until 2am. How is that relaxing? My bride had a mouse in her room on her wedding day! After she finished her ceremony there was a line of another party waiting for their ceremony! The coordinator was MIA until 10 minutes before walking down the aisle. And she was setting up during cocktail hour when all the guests were there by herself! Guests were missing from the seating chart. It’s their job and duty to double check everything before it goes out! I am genuinely confused how this place is $500 a night!!!! 30 minutes down the road you have WAY better options. The food was terrible, the drinks were terrible. The meat was gray, the chicken was gray, nothing had any flavor. It was truly a shame. The workers there are very helpful and I want to personally shoutout Alfonso, as he went above and beyond for us. I am truly not sure how there are this many great reviews. If you have any standards - please steer clear of this hotel and go somewhere else. They make their money through weddings because people have no choice but to stay there for the couple. $2k for 4 nights when right next door was $900 and beyond gorgeous and we could’ve eaten out on the town. (Which we did anyway!!!!) That being said, my friends wedding was beautiful and regardless of my opinions, we were they only to support her and her husband! That’s love! Future brides — please visit and understand what you’re getting yourselves and friends/family into before you consider!!!!!!

My friend and I were lucky to arrive in time to attend the Day of the Dead festivities. It was wonderful to learn about some of the culture surrounding the holiday, to try some local foods, and to take in the many events (especially the parade of catrinas)! The entertainment team were fantastic, running multiple daily activities and providing opportunities to learn. We especially appreciated meeting Ronny and Gonzalo! They taught us about Spanish and Mayan, and about the sea turtles in the area. We also really enjoyed a peaceful sunset sound meditation with Evelyn! Thank you all for a lovely stay!

Nice resort food, drinks & entertainment needs help. People at resort need not to worry so much about selling Hyatt World memberships.