Dreams Tulum Resort & Spa

Incredible staff, amazing food, cleanest public washrooms ever (and overall resort), great pool and beach (not a swimming beach) and fantastic drinks. I stayed preferred with a swim out - would go preferred again but not swim out - that pool was flipping cold and the steps were very steep with no railing. What was great: - food - drinks - vibes - variety - CoCo coffee bar - closeness of activities, restaurants, pool and beach - quiet at night - great daytime activities - rooms/mini fridge - staff - room service - cleanliness - lots of pool and beach chairs - and they will find you one if needed - resort layout - small buffet BUT everything you need - morning omelet oh my!! They keep the bacon behind the omelet/ egg station so you have to ask for it :0) - water is potable!! What Keeps me from giving a 5/5? And none of these are dealbreakers for me personally. - although we paid for preferred, we did not get all the services we were supposed to - distance from airport - 1 1/2 hr drive - yuck because you have to leave so early on return flight - no reservations for à la cartes - you just line up so dinner was after 8 pm every night so we missed the 7pm live entertainment - also means you stand in line wherever you eat waiting for a seat - you get used to it - when they do outdoor food (Mexican night And others) they close the buffet so makes it harder to find a place for dinner I fully plan to return again next year -have travelled south for 21 years and this is the best trip south I have ever has

Det location Was Good you could take the bus Outside to Tulum or playa del Carmen easily is. The rooms were good. Cleaning was good. The food was good. Best restaurant was Seaside. And the atmosphere is excellent. You have Victor Eric and a team who are always happy and helpful and having great activities at the beach. They have Zumba and salsa other dances too, it’s an it’s a fun experience for everyone from kids to grannies . And Andres on Seaside Grill had excellent service. In total, the experience from the hotel was very very good. Everyone was happy to help and always said hello to you.. I would recommend it to family friends and everyone who likes to enjoy good food and learn salsa or some Spanish dance dance lessons.

Raul with entertainment was the nicest! He was very friendly and is a wonderful dancer! He is full of life and his smile and energy are contagious. Our family loved him.

RAUL, with entertainment is a great person. Very friendly approached us and offered to be here. And assist us with whatever we're going to need We love his dance moves

Amazing place! Raul with entertainment was super friendly and made our experience that much more fun! He was extremely helpful and made our stay very comfortable. He is a great dancer and entertainer!