Dreams Tulum Resort & Spa

Paid for preferred, didn't not get the extra amenities that come with that, Restaurants were closed and limited to maybe 2 a night or 1. Couldn't swim in the ocean due to the over whelming seaweed and it smelled like rotten eggs. The pictures they show you look nothing like what it was. Had a Jr suite in Preferred level and it was super noisy. The place is under construction and when you book they don't tell you that.

Visited for Christmas and New year. We've chosen Dreams Tulum based on visits to other Dreams resorts in Mexico and Dominican Republic. Tulum was a disappointment with a high price tag. Check-in was quick though and informative. We stayed in adults section. Rooms dated and misty, sink clogged. It took two days and a few visits to sorted out. However beds comfortable and adequate storage. Beach was unusable in front of the quiet pool, too rocky. Beach loungers occupied with towels only at 7.30 in the morning with no one to be seen till 11 am. Restaurants are reservations free. However Mexican was almost impossible to get in. Very rude hostess. No Spanish no service, ignorant, no smile. As it was during the festive time there were no senior management around. Service was chaotic and inconsistent. Things started changing to better after 5th of January but our holiday came to the end. The only people I would like admire are Guadalupe at the beach and pool and Epitacio at the lobby bar. Thank you guys, you made our holiday. We've been to Mexico many times, to different locations and love it. But we won't visit Dreams Tulum again.

First let me say the resort was a nice size, hardworking employees such as Santos, the entertainment and rest of the staff. First day we got there and there was a real bad smell in the air that was rancid throughout the entire resort. Come to find out it was coming from the beach and once we viewed the beach area it was rotting seaweed that was 3 feet wide and 2 feet high the entire coastline. I never experienced this in my travels to Mexico. And upon talking to the employees and locals this has been an ongoing problem for years. I did not spend my heard earned money and vacation time to come to this. I was literally in tears and trying to switch to another resort. Who would want to come to this when you can stay home and go to your local pool. I am very disappointed at the outcome and won’t be returning . Other than that the food was great and resort was good.

The resort is beautiful, the cleanliness of the resort was good as well. Some of the entertainment was ok they had a silent party where they played 3 kind of music 90s , techno, and hip hop ,my only complaints I did not hear Rythem and blues type of music. Ie Micheal Jackson, Prince, Janet Jackson, or Beyonce. The food was ok I wish that the buffet stayed open for all times of day breakfast, lunch and dinner,no breakfast meat ie: bacon or sausage. My husband was celebrating his birthday there was nothing special done for him. Our room was nice. The bathroom was nice

From the moment I walked in everything was incredible. They took our bags and handed us cold towels. The lobby is gorgeous and the staff is so kind. Our room was big and beautiful with comfortable beds and a giant bathtub. The pools were perfect and the drinks were phenomenal. All the food was great and i love the assortment of restaurants and the 24hr room service. Everyone was truly kind but I would like to give a special shout out to Ronny in entertainment, Angy, one of the photographers, Saturno (I believe that's how to spell it) by the main pool, and Benito in the smoothie stand. They truly went abone and beyond when it comes to customer service and elevated the whole experience. This trip is the best I've been on so far and I truly can not wait to come back.