Dreams Tulum Resort & Spa

The resort was very clean and the room was spacious. The live music and shows every night was very professional and entertaining (good vibe as well). There were a few restaurants to choose from within the resort, including French, Italian and Mexican. The buffet was very good as well (we went there for breakfast every day and also happy with the dinner). I have to say their cocktails were quite 'diluted' and sweet, so we changed to have wine, beer and whisky instead the next day. The staff around the resort were all super friendly and made our stay very comfortable.

Had a great time at the resort, Jared, Rubi and Ronnie from the entertainment team were great and I love the dancing!!

I thought the resort was wonderful. The rooms need a little bit more storage, but overall pretty good very clean.. The restaurants are very good. The surface everywhere was fabulous. I believe his name was. Horacio at the gym super kind and always cleaning up after travellers that don’t know how to wipe down equipment. Not afraid to use the public bus that’s how we got around everywhere.. the entertainment stuff are great and the photo people are wonderful. They’ll leave you alone if you want. Bad staff were very good. Didn’t need to get up once if we didn’t want to buy the beach.. like every resort better get down to the beach early. If you want a spot in the shade, the resort can’t help that.

Overall this resort is an 8/10. We loved the service, the overall feel of the resort and the food was better than most resort experiences. This is a smaller resort but it is very charming with Hacienda style buildings surrounded by lush greenery. The restaurants are good too, with some hits and misses. We found our favorites and stuck to them. We are usually wary of Italian food on resorts but, Portofino actually had some of the best dishes! The service here is excellent! Everyone is friendly, takes time to chat and makes you feel at home. My one knock on the resort is the beach. It is not a long beach and it is very rocky. There are some good swimming spots but there is also the problem of the sargassum algae that was in abundance when we were there. The staff simply cannot keep up with it with the equipment at hand and furthermore, it was in the water and that made it unpleasant. We enjoyed the relax pool as were there to unwind and not "party" if that's what you are looking for, there is also an activity pool with loud music and a swim up bar. The rooms are a bit dated but they are spacious and clean.

A Review for Families (and anyone 😉) This was our third stay at Dreams Tulum, and here’s why we love it for our family vacations. My husband and I first came in July 2024 by ourselves. We loved the property, but what really caught our attention was how much they offered for kids. We travel to Mexico about twice a year and have for almost 10 years, so we’ve stayed at a lot of resorts in many different areas. The Kids Club here immediately stood out to us with their extensive offerings and extended hours (the most we’d seen anywhere), and we left that first trip saying, “We have to bring the girls back.” So we did. And it completely lived up to what we hoped it would be. There are so many scheduled activities for the kids — Spanish lessons, crafts, games, swimming, dance parties, karaoke — and now “Master Chef Jr.,” which our 11-year-old thought was the coolest thing ever. She still talks about it. The hours are longer than what we’ve seen anywhere else, and they’ll even feed the kids lunch and dinner if you’d like. That makes such a difference for families. Our kids get a fun, activity-packed vacation, and my husband and I actually get to relax at the Preferred beach. It’s the best of both worlds. On our first trip, Salvador (who was a beach butler at the time) took such good care of us. When we came back on our second trip — he remembered us. That might sound small, but when you think about how many guests they see, it really isn’t. It made us feel like we weren’t just another room number. But what really sealed it for us happened at the end of that second trip. As we were leaving for the airport, my daughter realized she had left her most beloved stuffed animal — Skye from Paw Patrol. It was a full panic moment. We told the staff right away, and I started searching online for a replacement, only to find that exact one isn’t sold anymore. A few days after we got home, the resort let us know they had found Skye. We were relieved beyond words. Then Skye arrived in the mail — with an entire photo book of “her adventures” around the resort. Photos of her at the beach, at the spa, by the pool. Someone took the time to do that for a child who had already checked out. I still tear up thinking about it. So of course, we came back. This most recent visit was even more special. Gabriela greeted us when we arrived and immediately asked about Skye (who absolutely came back with us — this time wearing a little AirTag necklace so we don’t repeat history 😅). We arrived shortly after 5:00, and it was clear she was at the end of her shift — yet she had clearly stayed specifically to greet us. That meant more than she probably realizes. When we got to our room, there were paw prints on the door, a welcome note addressed to Skye, a little dog bed waiting for her, a framed photo of my daughter holding her, and the sweetest decorations set up throughout the room. Plus wine and a charcuterie board for us. It was just… thoughtful. So thoughtful. We know that our Skye situation is unique, but what isn’t unique is the level of service here. The food is consistently good (yes, even the buffet), the entertainment team keeps things fun without being over the top, and there is always something going on if you want to participate. Our girls adore Leslie in the Kids Club. Salvador (now working at the pool) still makes us feel taken care of. Geysler at the Preferred beach was wonderful this year as well. One thing we’ve noticed every time is how genuinely happy the staff seem. We actually own businesses in the hospitality industry ourselves, so we know how hard it is to create that kind of culture across a large team. It shows here. A few years ago we tried a different Caribbean destination hoping to avoid sargassum, and the service was honestly terrible — rude staff, long waits, being ignored at bars. It made us appreciate even more what we have experienced at Dreams Tulum. This resort doesn’t just give you a vacation. It gives you moments your kids will remember and service that makes you feel valued. For our family, it’s become a place we genuinely look forward to returning to — and we absolutely will.