Dreams Tulum Resort & Spa

From the moment I walked in everything was incredible. They took our bags and handed us cold towels. The lobby is gorgeous and the staff is so kind. Our room was big and beautiful with comfortable beds and a giant bathtub. The pools were perfect and the drinks were phenomenal. All the food was great and i love the assortment of restaurants and the 24hr room service. Everyone was truly kind but I would like to give a special shout out to Ronny in entertainment, Angy, one of the photographers, Saturno (I believe that's how to spell it) by the main pool, and Benito in the smoothie stand. They truly went abone and beyond when it comes to customer service and elevated the whole experience. This trip is the best I've been on so far and I truly can not wait to come back.

Imagine a place that when you arrive you are not just another guest but family! The personal touches are incredible! We have been to this resort 14 times, the second time we were there my sister passed away, the kindness was unbelievable! I feel a real connection to dreams! They have accommodated my request of that room every time since! This time they had a picture of my sister and I on the desk with such kind words! Yes I cried! Everyone cares about you and go out of their way to make each and every persons trip memorable! We started coming here 25 years ago! Cant wait for trip #15! You are the best, food, ocean, ambience and most of all staff!❤️

Overall, we had a nice stay at this all-inclusive hotel in Mexico. The property was beautiful, the staff was friendly, and the overall atmosphere was relaxing. The food was decent with some good options, though a few things could have been better. Service was good. Overall, a pleasant experience and a nice getaway.

Went with friends for a wedding during off season and was pretty disappointed. This was my first time in Mexico and I had pretty high expectations for this resort in particular because of what I read online and my interest in experiencing Mexican culture. Despite having a variety of restaurants, only two (?) were open at a time which would have been acceptable had the food been even decent. Unfortunately the food was extremely subpar and was characteristic of a resort that cuts corners with ingredients and employing good cooks. Quality of ingredients was poor and it seemed almost as if the chefs had no real culinary training. For example, shrimp risotto at the Italian restaurant (only went there because Mexican restaurant was closed) was undercooked and included only three small shrimp. Additionally, the poolside grill could have been serving simple tacos but instead had only burgers and hot dogs. C’mon. Literally still craving tacos on my way to the airport as I write this. A redeeming factor was that staff were excellent and very helpful when we ran into some issues with our transportation. The pools were nice, the grounds were beautiful, and the buildings had a particular charm to them. We also really enjoyed the live entertainment they provided. Based on this experience I will likely not return nor recommend dreams tulum to family or friends.

I would revisit after I know the condition of the beach beforehand and once they’ve completed renovations. I booked through Unlimited Vacation Club and know now to call the hotel for detailed information. Lesson learned the hard way !