Dreams Tulum Resort & Spa

We just got back 2 days ago...2 adults and 2 children 7 & 9...the entire trip was amazing ...Greeted with champagne and a cold towel...easy check-in...stunning well kept grounds...beautiful clean rooms..variety of food and restaurants...our favorite was Portofino. Staff was amazing...very friendly and so helpful...tons of activites...its really an amazing experience for me and my family! Best Vacation by far! Shout out to Jose, the manager of Portofino, thankyou, your awesome!!! The entertainment team, your awesome! Victoria in weddings you are wonderful...and so many other staff members, thankyou!

I have been to 12+ all inclusive resorts, 2 others in Mexico, and this by far is the most beautiful one yet!! The staff were absolutely amazing an have never felt more safe and looked after at a resort before. The entertainment staff: Christian, Ricky, Juan, Victor and Jonah were more than amazing the entire week!!! Couldn't have asked for a better group. A couple of the servers that stood out to us were David who always made sure I had a cold drink in my hand by the beach or pool, and the lovely Ana. Carlos was also an amazing bartender at the swim up bar that put up with the multiple wedding party shenanigans that took place all week. Both scuba diving through the resort and snorkeling on the property were both amazing. Another thing to mention is the food. We didn't eat much at the buffet other than breakfast because of all the amazing options. The mexican restaurant for lunch everyday for some delicious authentic fajitas. We tried the hibachi, sushi, oriental and had italian twice for dinner. My boyfriend is italian and had nothing but great things to say about their food- especially the lasagne. There are also gluten free and vegan options at all restaurants!! Another amazing point that we were surprised to find down south was how environmentally conscious the resort is. No straws as they are damaging to our oceans and sea turtles, reusable plastic cups by the pool instead of disposable and recycling and compost bins located all over the resort Absolutely the best vacation hands down. Whether you are looking to relax by the 'relaxation pool' or enjoy some fun music and pool entertainment this resort will not disappoint. Will definitely be returning and looking forward to checking out their adults-only chains!

This was my first time to an all inclusive resort. I was impressed with the hospitality, service, entertainment, and staff. I had no idea what to expect. However, I was pleasantly surprised with how many things were included. The bartenders were great...especially ALFREDO... he was willing and ready to deliver drinks to our group of 10 daily at the beach with a smile on his face. The food was fresh... the chefs even accompanied for vegan exceptions to the menu... the portobello sandwich at seaside grill was my favorite and on the menu! The room was lovely with a fountain view and plenty of privacy. The staff (ARMANDO-housekeeper)respected our valuables and even left kind notes to remind us to use the lock box. Our room was clean and turned down nightly. The service was great at all restaurants and throughout the resort with greetings and hellos( buenos días), and friendly smiles. All staff must of been trained to say "it is my pleasure"...nice touch. My favorite part of the resort was the entertainment team-CHRISTIAN, RICKY, and VICTOR. I loved the energy that the team put into every performance including the trapeze dance in the pool, the dancing and salsa lessons, Zumba, stretching, water aerobics, and beach volleyball. The team even joined the activities and helped make sure they knew our names and that we were having a great time. I would highly recommend this resort for a couples or friends trip.

We love this property. We stayed in this same location before Dreams bought it and totally upgraded it. The property is beautifully landscaped and I loved the music piped into the walkways. We have traveled to many all inclusive resorts but this is one of the best experiences thanks to the staff. Everyone welcomed you and made you feel like you were home. The staff went over and beyond to accommodate any need. Check in went smoothly, we loved our room, and the beds were comfortable. The buffet food was about par for most all inclusive resorts that we have stayed...Nothing crazy special but not disappointed. The wait staff made the dining experiences great. We were introduced (by our wait staff in the world cafe) to coconut ice cream our first night there and craved it every night afterwards. If a restaurant did not have it...they went and found some for us. We dined several times at the Italian restaurant. Juan waited on us twice and Miguel once...both of them were fabulous...and the Mexican coffee presentation was awesome! We enjoyed the hibachi grill but found it hard to get a reservation. The variety of entertainment was outstanding... and the entertainment staff was the best we have ever experienced. Juan, Ricky, Christian, Victor, Jonathan, Gigi, and Ingrid were a blast. We enjoyed water aerobics, mini games, beach volleyball(every day...twice a day...was awesome for our daughter), stretching, and dance lessons. The water acrobatics and foam party were so super fun too! The beach waiters, Ana, Alfredo, and David were incredible. The pool waiters and bartenders (Carlos, Angel, and Limberth, and I know there are more people I'm forgetting) all gave outstanding service. We also enjoyed the evening entertainment... the Texas bull whip show, variety show, Mariachi band, and fire show were great. I also enjoyed the baristas in the Coco cafe. One of the highlights for me was the Tamezcal Ceremony(Gigi was a great translator). Everyone should add this experience to your trip. You won't be disappointed. The only complaints were the lack of hot water in our shower (but as soon as we called the maintenance team came quickly) and The Vip services always trying to push their time share presentation on you. They were all super friendly, but as soon as you told one person "no thank you"...another one of the staff would work it back into another conversion. I know they are just doing their job, but this got old quick. Overall great experience at Dreams Tulum and would highly recommend.

First foam party, first scuba experience, first Spanish lesson, first tequila. Although still hurricane season we were lucky that Nate barrelled past us and only a couple of days of wind and rain. The hotel should be proud of their entertainment team - Ricky, Juanito, Christian, Johnny, Gigi, Ingrid, Victor and others. Great people getting everyone involved no matter what age. The food in the World Cafe always very good and great that there is no need to book for the a la carte restaurants although in the busy season you will probably have to wait for a table. A must is the tequila tasting experience. The Captain- Jose, Maitre D was informative, knowledgeable and great story teller at the same time introducing you tequila, how to drink it and how it's made. Highlight was a walk along the beach and came across a nest of turtles just hatching and watching 100 or so baby turtles flippy flopping into the sea. An amazing sight. Although a first, definitely not the last time in Mexico