Dreams Tulum Resort & Spa

First let me say the resort was a nice size, hardworking employees such as Santos, the entertainment and rest of the staff. First day we got there and there was a real bad smell in the air that was rancid throughout the entire resort. Come to find out it was coming from the beach and once we viewed the beach area it was rotting seaweed that was 3 feet wide and 2 feet high the entire coastline. I never experienced this in my travels to Mexico. And upon talking to the employees and locals this has been an ongoing problem for years. I did not spend my heard earned money and vacation time to come to this. I was literally in tears and trying to switch to another resort. Who would want to come to this when you can stay home and go to your local pool. I am very disappointed at the outcome and won’t be returning . Other than that the food was great and resort was good.

The resort is beautiful, the cleanliness of the resort was good as well. Some of the entertainment was ok they had a silent party where they played 3 kind of music 90s , techno, and hip hop ,my only complaints I did not hear Rythem and blues type of music. Ie Micheal Jackson, Prince, Janet Jackson, or Beyonce. The food was ok I wish that the buffet stayed open for all times of day breakfast, lunch and dinner,no breakfast meat ie: bacon or sausage. My husband was celebrating his birthday there was nothing special done for him. Our room was nice. The bathroom was nice

From the moment I walked in everything was incredible. They took our bags and handed us cold towels. The lobby is gorgeous and the staff is so kind. Our room was big and beautiful with comfortable beds and a giant bathtub. The pools were perfect and the drinks were phenomenal. All the food was great and i love the assortment of restaurants and the 24hr room service. Everyone was truly kind but I would like to give a special shout out to Ronny in entertainment, Angy, one of the photographers, Saturno (I believe that's how to spell it) by the main pool, and Benito in the smoothie stand. They truly went abone and beyond when it comes to customer service and elevated the whole experience. This trip is the best I've been on so far and I truly can not wait to come back.

Imagine a place that when you arrive you are not just another guest but family! The personal touches are incredible! We have been to this resort 14 times, the second time we were there my sister passed away, the kindness was unbelievable! I feel a real connection to dreams! They have accommodated my request of that room every time since! This time they had a picture of my sister and I on the desk with such kind words! Yes I cried! Everyone cares about you and go out of their way to make each and every persons trip memorable! We started coming here 25 years ago! Cant wait for trip #15! You are the best, food, ocean, ambience and most of all staff!❤️

Overall, we had a nice stay at this all-inclusive hotel in Mexico. The property was beautiful, the staff was friendly, and the overall atmosphere was relaxing. The food was decent with some good options, though a few things could have been better. Service was good. Overall, a pleasant experience and a nice getaway.