Dreams Tulum Resort & Spa

Location is ok Atmosphere is ok Rooms are ok Value is ok Cleanliness is ok Noise level is ok (can hear construction on the beach, don’t like that at all) Service is ok. Bartenders need to multi task better and greet a guest while they are waiting for a drink. Amenities are ok not much to do .. Victor was the most welcoming funny and entertaining supervisor we met here. Great conversationalist and was great at gathering people to play games on the beach.

The atmosphere is beautiful but the renovations happening while being here was an inconvenience. We were not told about these renovations if I was told upon booking with Air Canada I would have chosen not to book. Victor did make our experience a great one with his positive energy and personality. He encouraged us to participate in volleyball and we enjoyed that very much. Victor is great at what he does he’s personable and lightens up the space. The beach was absolutely beautiful even if it’s seaweed season it was still beautiful to sit at the beach every day even if we could hear drilling happening in the background. As a vegetarian I can’t say the options were the greatest as sometimes things would be labeled as “pesto pasta” for example then realizing there is pork inside. All in all I had a good stay considering because the weather was incredible and like I mentioned the beach and Victor made our time fun.

Great kids club with a lot of activities for kids. Very pleasant staff, they love kids and it's very visible. Great hours from 9 am to 9:30 pm. Have waterpark, splash pad, and lots of good learning projects. My little one was looking forward to going there every day with excitement

Dreams Tulum Resort & Spa last week in August 2026 - major refurbishments taking place! Rather disappointed with this resort. This is a three star resort at best! There is major refurbishment / construction happening at the resort and neither Dreams or Hyatt told us about the extent of the construction. That is wrong! All resorts should have to tell you up front if they have refurbishments taking place! The entire main side of the resort is closed. This includes the main pool with the swim up bar and the main lobby area. Upon arrival at 1:00 PM we checked in at what Dreams/Hyatt call the preferred area since the main lobby is closed. The check in was quick and efficient (then again the resort was rather empty). Their literature says check in is 3:00. We went to the World Market buffet to get something to eat. More on that later! Afterwards we walked around a little and then went back to the preferred lobby to see if our room was ready. We waited until 3:30 for our room. Not sure why it took so long. As I mentioned the resort was no where close to capacity. It was rather empty. We found out later other people waited until closer to 4:30 - 5:00 for their room check in. We had a swim out room. The room was ok but this was definitely an area that has not been refurbished yet. The AC did not work properly. It was tolerable. The deadbolt lock on the main door did not work. It was not aligned with the doorframe. There was the same alignment issue with the bathroom door. That door would never shut. The swim out pool area was small but adequate. The area around it was not very well maintained. It really needs to be cleaned up - cut the lawn, clean up debris, etc. The pool water was very warm. It is August but they should recycle the water to cool it. Since the main pool was closed the only pool open was the quiet pool in the preferred area. Everyone was able to use this pool. They had a makeshift bar setup for drinks and once in a while their 2 to 3 person entertainment team would show up for some water aerobics and some theme dancing. Rather boring and unimpressive. The water in the main pool was VERY WARM!!!! It was not enjoyable at all. We cooled off by getting under the showers used to wash off from the sand. That water was much cooler. The resort has a nice beach but everyone knows the sargassum issues. With that said, the beach was unusable and smelled. Now to the food - I mentioned the World Cafe is the buffet. Not much of a buffet. Its offerings were very limited. Breakfast was the worst. There were very few actual breakfast items out. Yes you could stand in line for eggs but there were no eggs already prepared and NO BREAKFAST meats anywhere to be seen. And no hash browns! Are you kidding me!?!? What a joke! We ate at the World Cafe one night for dinner. It was Italian night. Another joke! Their Italian night consisted of three pastas and three water downed sauces. No other real variety whatsoever. No Mexican food like quesadillas. No French fries - AT ALL! No chicken nuggets for the kids. They did have a lot of the stuff no one eats like the cheese and deli meats that look like they have been there all day. I can't believe the lack of variety! The World Cafe does have AC. That was a plus. The Italian à la carte restaurant was very good. I'd recommend that! The Mexican restaurant, which is el fresco, was poor. The food lacked taste and their tortilla chips were stale. The Seaside Grille was ok. The only seafood they had was fried shrimp but the service was great and the steak and ribs we had were good (not great). We did not eat at the Japanese show cooking restaurant. As for the desserts and pastries - PASS ON THEM ALL!!! No flavor at all! This has to be the worst dessert and pastries I have ever tried at a resort. The drinks and the bartenders saved the trip for us. We are not huge drinkers but we do like quality beverages. Raul made excellent mojitos! They did have entertainment at night. The silent party was fun and so was the acrobatic show. We have been to Mexico over 10 times needless to say we will not go back to the Dreams Tulum Resort & Spa. I feel so bad for the two groups that were just coming in for weddings. I spoke with a few people from the one group and they too were not told about the major refurbishments that are taking place. That alone should tell you not to go to this resort! Dreams ruined these weddings - in my opinion! I have not been to another Dreams so I can't say all Dreams are horrible. Is the Dreams Tulum just off because of the refurbishments? Because of the lack of people staying there? Either way, it is wrong! Hyatt should be ashamed to have their name associated with this resort!

Resort Review I wanted to share an honest review of my recent stay. Unfortunately, the experience did not live up to the expectations or the price paid. I paid extra for the Preferred upgrade, expecting the additional privileges and benefits that were advertised. However, I did not receive the privileges I paid for, which was extremely disappointing and made the upgrade feel like a waste of money. There were also several cleanliness and maintenance concerns. On my first day, I discovered a roach crawling inside the refrigerator in my room. This is completely unacceptable for a resort of this level and immediately affected my comfort and overall impression of the property. I was also told that the resort would provide a birthday surprise during my stay. Unfortunately, nothing was ever delivered or provided. While I understand that complimentary birthday amenities may be subject to availability, I was specifically promised a surprise, so receiving absolutely nothing was disappointing—especially since this was a birthday trip. The pool situation was another major concern. There is only one pool, and it is not particularly disability-friendly. For a resort of this size, I expected more options and better accessibility for guests with mobility needs. The beach also had a strong smell resembling rotten eggs and sewage. I understand that this may be caused by environmental conditions outside the resort’s control, but it was still unpleasant and should be noted as part of the overall guest experience. The restaurant selection was also disappointing. The food options were limited and, in my opinion, not up to the standard I expected from an all-inclusive resort. We also could not get a reservation at the hibachi restaurant, which was presented as one of the nicer dining options. This was frustrating, especially because the restaurant reportedly accommodates only eight guests per night, making reservations extremely limited and difficult to obtain. Overall, there were simply too many disappointments during this stay: the Preferred upgrade not providing the expected privileges, the roach in the refrigerator, the missed birthday surprise, limited and inaccessible pool facilities, the unpleasant beach odor, and disappointing dining options. I believe resorts should be transparent about what guests are actually receiving when they pay for upgrades, and expectations should be managed honestly when special requests or birthday surprises are promised. While I recognize that some conditions, such as the beach odor, may be beyond the resort’s control, they still affected my stay. Unfortunately, based on my experience, I would not consider this resort worth the additional money I spent.