Dreams Tulum Resort & Spa

Resort Review I wanted to share an honest review of my recent stay. Unfortunately, the experience did not live up to the expectations or the price paid. I paid extra for the Preferred upgrade, expecting the additional privileges and benefits that were advertised. However, I did not receive the privileges I paid for, which was extremely disappointing and made the upgrade feel like a waste of money. There were also several cleanliness and maintenance concerns. On my first day, I discovered a roach crawling inside the refrigerator in my room. This is completely unacceptable for a resort of this level and immediately affected my comfort and overall impression of the property. I was also told that the resort would provide a birthday surprise during my stay. Unfortunately, nothing was ever delivered or provided. While I understand that complimentary birthday amenities may be subject to availability, I was specifically promised a surprise, so receiving absolutely nothing was disappointing—especially since this was a birthday trip. The pool situation was another major concern. There is only one pool, and it is not particularly disability-friendly. For a resort of this size, I expected more options and better accessibility for guests with mobility needs. The beach also had a strong smell resembling rotten eggs and sewage. I understand that this may be caused by environmental conditions outside the resort’s control, but it was still unpleasant and should be noted as part of the overall guest experience. The restaurant selection was also disappointing. The food options were limited and, in my opinion, not up to the standard I expected from an all-inclusive resort. We also could not get a reservation at the hibachi restaurant, which was presented as one of the nicer dining options. This was frustrating, especially because the restaurant reportedly accommodates only eight guests per night, making reservations extremely limited and difficult to obtain. Overall, there were simply too many disappointments during this stay: the Preferred upgrade not providing the expected privileges, the roach in the refrigerator, the missed birthday surprise, limited and inaccessible pool facilities, the unpleasant beach odor, and disappointing dining options. I believe resorts should be transparent about what guests are actually receiving when they pay for upgrades, and expectations should be managed honestly when special requests or birthday surprises are promised. While I recognize that some conditions, such as the beach odor, may be beyond the resort’s control, they still affected my stay. Unfortunately, based on my experience, I would not consider this resort worth the additional money I spent.

Lovely classic resort with beautiful gardens and updated rooms. The food was delicious. Great entertainment team. Overall a really nice vacation.

My family (which included my husband, two college-age children, and myself) had a lovely time at Dreams Tulum! This was our first all-inclusive experience at a resort. The place is beautiful and the staff are all so friendly and seem to genuinely enjoy being there! We had plenty of food options and just about everything we ate was delicious. We had booked two excursions during our trip and wished that we had allowed more time to enjoy the resort. None of us wanted to leave on the last day and we all agreed that we would definitely return here in the future if/when able! I will note that the sargassum was prevalent, however, it did not deter our stay one bit. I would like to return sometime when the water is clear. I would also go again in the summer, even with the sargassum, because there is still plenty to do around the resort. The construction didn't affect our time there at all. Granted, I think we may have been there after a big phase had been completed as we barely noticed any construction. One note: upon arrival, you'll be offered an opportunity to attend a 1-1/2 hour breakfast and after the breakfast, you'll get the option of three gifts. My family didn't catch my side-eye and scheduled out of politeness. When we walked away, I explained that was going to be like a timeshare spiel so we canceled the appointment as we knew we weren't going to be interested. (We don't currently have the ability to travel enough to justify that kind of purchase.)

Disappointing Stay – Under Construction, Misrepresented, and Poor Service We booked an all-inclusive, adults-only double bed swim-out room, but our experience was far from what was advertised. Construction Issues: The swim-out rooms do not exist yet—they are still being built. There is currently no "adults-only" section because the hotel is undergoing heavy construction. Dining Limitations: Most of the advertised restaurants were closed due to renovations. Between 4:00 PM and 6:00 PM, there are zero open dining options or buffets; you are forced to go to your room and order room service. Pests & Wildlife: The mosquitoes were terrible, and coatis (Mexican raccoons) were everywhere—including inside the hallways and running through the Seaside Grill restaurant while we were trying to eat. Service & Entertainment: We felt we were treated poorly by staff because we were not Hispanic. Additionally, all entertainment was exclusively in Spanish, with no effort to cater to diverse cultures, except for the DJ at the club who occasionally varied the music. Avoid booking this resort until construction is fully complete and staff training is addressed.

This place was amazing! I loved everything about our stay at Dreams Tulum. Erick was so cool and made me dance when i didn’t think I could!