Dreams Tulum Resort & Spa

The family has had a wonderful and very memorable holiday to celebrate a big birthday! The accommodation was excellent, the food varied and tasty and we were fully engaged with the activities and entertainment due in no small part to the fabulous Ronny, Ricky and Rubi.

This is a smaller resort. It was clean and well maintained. The staff was friendly and helpful. The downside for me was the beach was very rocky and difficult to walk or swim out. The shows were fun, but a bit amateurish. The rooms were clean, our room had very little water pressure. Our bed mattress was also outdated with body dentations on each side. The food was good. Overall, a good place for some rest and relaxation!

What a beautiful resort Fantastic staff Great food Fun, energetic entertainment crew Fabulous preferred club and preferred club staff are unbelievable Our whole group had suck an amazing time we can’t wait to go back we were all so sad to leave!!

Overall amazing experience and highly recommend going for a relaxing, fun vacation. Food was pretty good but of course the authentic Mexican buffet night was an absolute hit. The entertainment staff were absolutely amazing and we made so many friends during our trip. We cannot wait to come back.

The preferred privileges for waste, no early check-in, no real perks, no dinner, just for preferred only breakfast. They never acknowledged that we were celebrating a birthday Though it was included at the time of booking and told at the time check-in. Our refrigerator did not work. I had to call twice to get a maintenance worker and it still didn’t work after that. There was no hammock on our patio, the two chairs in our room more dirty, The sheets on our bed were never changed to new sheets, they just remade the same old dirty sheets. Room service telling guests to leave their plates outside and then we’re unable to get into our room because it’s invaded by raccoons. I was able get this on video.