Dreams Tulum Resort & Spa

Wonderful experience!! Everything is amazing 🤩!! Especially the gym!! Love love this place!!

We thoroughly enjoyed this resort and will definitely be back. The one thing it stands out most about this resort is the staff. They are warm, welcoming, and friendly. They truly make you feel at home. We were in a newly updated room that that was tastefully decorated , The bed was very comfortable and the room was always clean. We love the bathroom. It had a large tub, a waterfall, shower and duel sinks. We had breakfast in the world café every day. The variety and preparation of the food was excellent.. If I could not find something I asked and the servers did their best to find what I wanted. We ate at all of the restaurants on the resort and never had a bad meal. Our favorite was the Portofino the wait staff is amazing, the food is fantastic and seafood risotto was so good. We spent our days on the beach. There was seaweed on the beach. However it was never an issue. Never smelled it.

The amenities were nice. The rooms were well-equipped. We enjoyed the pools and entertainment. Room service was responsive and the food was good.

This resort exceeded my expectations from the moment we arrived. We received a room upgrade at check-in, and the staff was consistently attentive, welcoming, and available for anything we needed throughout the week. Before arriving, I had read a lot of reviews mentioning construction and limited restaurant options, but honestly, those concerns felt mostly overblown once we were here. We had zero major issues during our stay. That said, the food options did feel a bit limited at times and could use some more variety, especially since a lot of products seemed to be cross-utilized between the bars, restaurants, and buffet. Food and Beverage still did an incredible job making use of the available space while certain restaurants were being renovated, and service was still available in alternate locations. My only real food-related issue was that the vegetables were undercooked nearly every time I went out to eat. I also wish there had been a self-service ice cream station or a few more dessert options at the buffet. As far as the beach seaweed is concerned, it’s an issue up and down the Mexican Caribbean coast, not a location-specific issue. At times the smell was definitely rotten and unpleasant, but again, that is something affecting the entire coastline, not just this resort. It’s a fact of nature that the whole area is actively working to maintain and improve. It is what it is, and honestly, it was not something we thought about much while enjoying the pools or spending time by the beach. The atmosphere was relaxed, family-friendly, and easygoing. Evening activities were enjoyable without feeling overwhelming or forced. This is not a “party all day and night” Cancun/Vegas-style resort, and that’s actually part of its charm. It feels designed for families and couples looking for a peaceful, serene getaway. Our renovated junior suite was excellent, and if it’s any indication of where the resort is headed post-renovation, the property is getting a much-needed modern Mexican facelift. The shower and jacuzzi water pressure could use a little maintenance to get them in better working condition, but even that was such a minimal issue for us and didn’t take away from the overall stay. It’s clear this resort genuinely cares about guest experience. My wife and I travel often, and all-inclusive resorts are not usually our style, but we came for a friend’s wedding week and ended up having an absolutely delightful stay. I would genuinely consider returning in the future with family after seeing what this resort offered us. Also, if Oreo the cat is adoptable, I call first pick.

Restaurants were closed and they didn’t mention that while booking. Power and water shut off for 90 minutes. House keeping would keep patio door open while cleaning so mosquitoes would always come in. Whenever I asked for vegetarian options on the menu they would not have them in stock. These are all things that are controllable by the hotel.