Dreams Tulum Resort & Spa

When we first arrived, our room was not ready for about an hour, and as a result of the delay for our room (as well as our entire parties rooms were upgraded-ours to a garden view in the 7000s building. The staff was incredibly helpful, the service was excellent and I am somebody that uses multiple face cloths. I know resorts are environmentally conservative with those requests, but they were very accommodating. Upon the first [full] day we ended up meeting a gentleman named Ronny, who hands-down deserves a raise by at least double for the work he does-interacting with guest and different people from all around the world. He has a great smile, and a wonderful heart. He was so gracious to share with us tips about different things locally, getting us involved in different activities. He made sure to say hi each time we saw him and taught us Spanish words! He’s absolutely a dream to have as a part of the Dreams Telus Resort & Spa team here. I will submit a few other staff members like Jared and Ricky, who definitely deserve to be recognized as well for their hard work as staff and getting people involved in all the different water activities and beach events and late night activities prior to the club opening. I had a wonderful time! The staff that completes room cleaning as well as room service are incredibly professional. I recently stayed at a different resort further up the coast of Mexico a few months ago and I can tell you the service here was far as superior to that resort. I also like to add that the food is excellent! Now you will have to wait a bit of time if you do want to eat at the Seaside Grill it’s incredibly popular for both lunch and dinner, but overall the buffet is incredible. I myself enjoyed it and I’m somebody who does not like a typical American diet. I was able to find something each and every time I went to the buffet whether it was for breakfast lunch or dinner. I was able to try each restaurant while I was here and I have no negative reviews other than sometimes the wait times can be long as they only take reservations for the hibachi grill. I enjoyed the scheduled activities they gave each night prior to Sky club opening. The building was central to everything. If you have a chance ask to be in building 7-I stayed in 7110. While it is a family resort, and I’m a childless person the overall noise level wasn’t bad. Most of the noise that did bother me was other children. It would be nice to have the “Relax Pool” stay child-free; however, that is a big ask for a family resort. I have no opinion on cost as I booked this last minute, but all-in-all Dreams is a beautiful resort and in a perfectly lush place! There’s so much greenery. I’d stay here again if I came on another group trip with children.

Dreams Tulum Resort & Spa – October 2025 The town of Tulum has captured our hearts and our stay at Dreams Tulum Resort and Spa was unforgettable. A resort in the jungle with authentic Mexican charm, character and architecture. There wasn’t a day where we didn’t see staff cleaning the grounds and grooming the plants and trees. It’s no wonder the landscape is impeccably picturesque. The food was amazing. The options were endless. With seven restaurants, a pool-side grill, multiple bars and a café/smoothie bar, you could easily eat all day. The food was fresh, flavourful, and enough variety for all taste buds. We were so impressed by the quality and choices. And the service…wow! We were so lucky to meet some of the most hospitable and friendly people. Guadalupe (pool/beach server): The world’s warmest and brightest smile belongs to Guadalupe. We met Guadalupe on our first day. She defines hospitality and takes great pride in her job. She always made sure we had what we needed and went out of her way to take care of us. Through our conversations, we learned more about Mexico and even more about Mayan culture. We shared stories about our families. She’s one of the reasons we are planning a return trip in the near future. Thank you, Guadalupe, for your kindness and for making Mexico feel like our second home. A special shout out also goes to: Andrea (Manager), Saturdino (pool/beach server), Enrique (pool/beach server), Reyes (pool concierge). Including Guadalupe, this is the A-team! Thank you for bringing comfort and relaxation to our days. World Café Restaurant Staff: Audomaro, Reina, Elizabeth and Yaneli Thank you for the friendly service and always remembering where we like to sit! Coco-Smoothie/Café: Francisco and Angel Two more friendly faces who bring new meaning to speciality coffee and superb smoothies! Front Desk: Rodrigo Rodrigo was one of the first staff we met when we arrived. He had our room ready earlier than expected. He was patient with all of our questions about the resort, excursions, and more. First impressions matter and Rodrigo made sure of it! Front Desk: Armando The A/C in our room wasn’t working on the last night. Within an hour, we had another room prepared for us. Thank you for a very comfortable last sleep in Mexico! Thank you again to the entire team. We never thought we would consider returning to the same resort twice. We now understand why people do it. You can find sun, sand, and water anywhere, but what leaves a lasting impression are the people. With sincere gratitude, Nikolas and Michelle

We had an amazing time! Beautiful property and the most wonderful staff. We went to celebrate our birthdays and Valentines Day. We went mostly for the kids club and my daughter enjoyed it so much (she’s 6). The restaurants were all great. The night of my daughters birthday we had Andrey as a server in the World Buffet…he truly went out of his way to make my daughters birthday super special and had everyone sing to her. Thank you again Andrey! We do feel as if they need more pools (especially with all the sargassum in the ocean). We stayed on the preferred side and I like how close it was to the beach. Overall it was a wonderful stay!

We came here for our babymoon and enjoyed our time at Dreams Tulum. My first time at an all inclusive was a good one. We had a swim out room. The resort felt like we were in the jungle, as iguanas, cats, racoons, birds, etc are around but dont bother the guests. The rooms and facilities can feel a bit dated but the staff does their best to upkeep it. Pools were fine, unfortunately we didnt get into the ocean since the beach did have a lot of seaweed, but that is expected this time of year. Food was alright, some restaurants are better than others. We enjoyed the French and Mexican restaurants the most. Horacio at the gym was great, he was very nice and kept the gym clean and tennis running smoothly. Thank you to the staff! Note: if you do the timeshare presentation, be prepared for it to go over 90 minutes if you arent firm in saying no to high pressure sales. We were respectful of their time and expect them to return the favor.

Dated is the headline for this property. It is due for a remodel. Pros: the room was the one spot where it appears that they have done some updates. The staff was for the most part friendly and accommodating. Cons: The sargassum (seaweed) makes the beach unusable, but this is expected during this time of year. The preferred upgrade did not offer a lot of benefit unless you wanted to use the lounge which is just off from the coffee shop area. The lobby and lobby bar is nearly unusable as it is so far from the rest of the resort. The food is subpar even for an all-inclusive. The wait to get into most restaurants is incredibly long, you put your name in, then wait, but have to be around when the call your name. There are not enough loungers around the pool, and you must be up by 6:30pm if you want to start claiming a chair. There's really nothing else around this resort, it's pretty well isolated. Overall it is just a very outdated property. I would consider it very average as best for an all-inclusive. For reference, in this area I've stayed at: -Hyatt Vivid Playa del Carmen -Barcelo Puerto Aventuras -Riu Palace Rivieria Maya -Iberostar Grand Paraiso -Dreams Riviera Cancu in Puerto Morelos -Secrets Riviera Maya -Sandos Playacar -and a few others. The above hands down better that this property.