Dreams Tulum Resort & Spa

The gym was fantastic, very clean, friendly, and had everything you need!

Ronny has made our experience beyond lovely! Would return for him alone! ~ Kourtney & Ireland 💜

We came here for a site visit before our planned wedding here and were glad we did. It looks nothing like the photos. Everything is extremely outdated and the rooms are very lame. The price is outrageous for what you get. The food is terrible and drinks as well. Tulum has countless beautiful spots to stay and this is a horrible choice we cancelled our wedding here immediately. the Beach is completely unusable, no attempt to clean the sargassum whatsoever and you can smell it from the pool.

We were invited to a family wedding and were expecting a luxury experience given that the resort has a 4 diamond designation. The resort was a great disappointment since the moment we set foot in. The lobby is outdated and underwhelming; there were no refreshments readily available upon arrival. Half of the hotel grounds were closed for renovation (a fact that was not disclosed to us until 2 days prior to our arrival). There are two swimming pools, with one of them being child-friendly; this pool was covered with a film of algae and was not properly maintained. The beach was unusable as there was a wide mount of rotting seaweed on the sand (could have been removed daily by the hotel). There is a kid's club/water park that seemed impossible to get in - there were so many rules and limitations for its use. The food was bland and selection was very limited (I am basing this opinion on other resorts in the area we have been to); many dishes were recycled multiple times and did not appear fresh. The a la carte restaurants, although without required reservations, offered the same lack of quality and diversity of food. Half of the wedding guests got a stomach bacteria (or flu) that lasted for the duration of the stay, rendering the holiday one of the worst we have ever had. Many of the rooms our party inhabited had malfunctions, including a non-functioning toilet, a broken fridge, a leaky bathroom ceiling and a broken AC. The resort staff did work on resolving these issues, however, they weren't always successful (we had no air conditioning for the last three days of our stay). In our opinion, the staff were not properly trained (again based on prior visits to the Mayan Riviera). An example are some of our experiences at the spa - the staff were friendly but the services they rendered were not up to par with the amount we had to pay for them. Our overall experience at the Dreams Tulum was not enjoyable. Usually, at the end of our vacations we wish we had more time; this is the first time we were looking forward to going home.

From our first day there to our last day there we were treated like royalty. The spa experience was by far one of the best we Have ever had! The Massage was a 10 out of 10! Staff was very accommodating and very friendly! We did not have a minute of anything bad or negative! All of the staff seemed to love their jobs, which is very important!