Dreams Tulum Resort & Spa

Good: pool grounds clean and surrounding areas clean, lots of greenery, santos waiter at pool area and geysler was top tier, both of them were excellent but Santos really was on top of everything. Reyes was also excellent Maintenance responsive Has 24 hr room service Waiters at seagrill and Asian restaurant were good also. El patio restaurant had good food but chip salsa stale. Tried to do fiesta and other activities good in therapy but the food was not the best. Silent party was fun Bad: app doesn't correlate with activities and restaurants open, limit activities some days. beach is not usable due to Sargassum and the smell it horrid, food is not very good most of the time. They serve old chicken and hash brown some days unseasoned, breakfast buffet was very limited for meats lots of swine , large variety of food containing tons of veggies tho, some restaurants open 2 or 3 at most out of 7, first come first serve they can be selective on who they make wait to be seated. Room service you have to call from room vs request from app. Not a large menu and no real deserts it truly was lacking. Doesn't seem they have a lot of staff sometimes. Some doing multiple jobs. wasn't told it was construction and my room I ordered wasnt available initially was placed in a ground floor near construction room away from everything smelt like mildew then switched us to another room bigger better location better view but very dated after complaining. But still drilling in the day waking you up. Never was told by hotel of construction or room change. They did give us complimentary canopy sun beds at the beach but it smelled and looked so bad in the preferred sections not worth going as no one of there. Preferred section and added benefit was a waste truly. We switched to the pool area. No food options outside of burger and fries from 1030-630 some days but other days buffet open and unless your in your room and get room service but that menu also limited. Entertainment again is not the best but it's ok. Erick was awesome tho. Not a lot of stuff to do after 10 or 1030 once show end. No real amenities for it sport bar be dead. I had to ask for robes and shoes smh. Doesn't feel like a 5 star hotel maybe a 3.5 or 4. Not sure if it's better once construction stop I wouldn't stay again some of the four star hotels run circles around this so call dream resort in food and experience

My experience was not pleasant at all. The hotel is old with a strong moldy smell. The beach was closed for swimming due to a large amount of algae that, besides polluting the water, had a strong odor that bothered me a lot. It was impossible to visit the restaurants because they were always closed, and when they were open, there were never any available seats. Only one buffet restaurant was open, and there were always long waiting lines. It was really frustrating.

We arrived last Sunday which was supposed to be for a 5 day family vacation. We were never told the resort is under renovation and half of it would be closed. Usually we arrive and get escorted to a UVC lounge for check in. Not here...in fact I dont think there is a preferred lounge open. There was one restaurant open the night we got there since all the others are under construction. The sargassum was really bad and the smell was throughout the resort. Both pools were dirty and one guest aside of us cut his foot on glass in the pool. That is the moment we got out. Got back to our rooms and there are no shower doors, one shower head which wasn't fastened correctly and low water pressure. The next morning we went to breakfast in a crowded himitsu restaurant since the World Cafe was closed. There were maybe 10 items available. I asked for a mimosa and they said no...not until 10 am. I went up the desk and told them we would like to move resorts. They said they cant help me and the only way i can is to book one myself. We called UVC and booked Dreams Natura which was beautiful.

The resort is beautiful, but there was a lot of construction going on while we were there so not all restaurants were open and some locations were very loud with construction noise.Room service is not great, but the restaurant food is delicious.

Amazing kids Club ! The staff is very kind and thoughtfull. They have a very interesting program, different activities everyday, with arts and crafts, plays and Water time. The hotel itself is very pleasant and relaxing, with multiple restaurants to choose from and different enviroments to scatter the guests. We Will definetely come back. LOVED THE HELL OUT OF IT