Dreams Tulum Resort & Spa

I thought the resort was wonderful. The rooms need a little bit more storage, but overall pretty good very clean.. The restaurants are very good. The surface everywhere was fabulous. I believe his name was. Horacio at the gym super kind and always cleaning up after travellers that don’t know how to wipe down equipment. Not afraid to use the public bus that’s how we got around everywhere.. the entertainment stuff are great and the photo people are wonderful. They’ll leave you alone if you want. Bad staff were very good. Didn’t need to get up once if we didn’t want to buy the beach.. like every resort better get down to the beach early. If you want a spot in the shade, the resort can’t help that.

Overall this resort is an 8/10. We loved the service, the overall feel of the resort and the food was better than most resort experiences. This is a smaller resort but it is very charming with Hacienda style buildings surrounded by lush greenery. The restaurants are good too, with some hits and misses. We found our favorites and stuck to them. We are usually wary of Italian food on resorts but, Portofino actually had some of the best dishes! The service here is excellent! Everyone is friendly, takes time to chat and makes you feel at home. My one knock on the resort is the beach. It is not a long beach and it is very rocky. There are some good swimming spots but there is also the problem of the sargassum algae that was in abundance when we were there. The staff simply cannot keep up with it with the equipment at hand and furthermore, it was in the water and that made it unpleasant. We enjoyed the relax pool as were there to unwind and not "party" if that's what you are looking for, there is also an activity pool with loud music and a swim up bar. The rooms are a bit dated but they are spacious and clean.

A Review for Families (and anyone 😉) This was our third stay at Dreams Tulum, and here’s why we love it for our family vacations. My husband and I first came in July 2024 by ourselves. We loved the property, but what really caught our attention was how much they offered for kids. We travel to Mexico about twice a year and have for almost 10 years, so we’ve stayed at a lot of resorts in many different areas. The Kids Club here immediately stood out to us with their extensive offerings and extended hours (the most we’d seen anywhere), and we left that first trip saying, “We have to bring the girls back.” So we did. And it completely lived up to what we hoped it would be. There are so many scheduled activities for the kids — Spanish lessons, crafts, games, swimming, dance parties, karaoke — and now “Master Chef Jr.,” which our 11-year-old thought was the coolest thing ever. She still talks about it. The hours are longer than what we’ve seen anywhere else, and they’ll even feed the kids lunch and dinner if you’d like. That makes such a difference for families. Our kids get a fun, activity-packed vacation, and my husband and I actually get to relax at the Preferred beach. It’s the best of both worlds. On our first trip, Salvador (who was a beach butler at the time) took such good care of us. When we came back on our second trip — he remembered us. That might sound small, but when you think about how many guests they see, it really isn’t. It made us feel like we weren’t just another room number. But what really sealed it for us happened at the end of that second trip. As we were leaving for the airport, my daughter realized she had left her most beloved stuffed animal — Skye from Paw Patrol. It was a full panic moment. We told the staff right away, and I started searching online for a replacement, only to find that exact one isn’t sold anymore. A few days after we got home, the resort let us know they had found Skye. We were relieved beyond words. Then Skye arrived in the mail — with an entire photo book of “her adventures” around the resort. Photos of her at the beach, at the spa, by the pool. Someone took the time to do that for a child who had already checked out. I still tear up thinking about it. So of course, we came back. This most recent visit was even more special. Gabriela greeted us when we arrived and immediately asked about Skye (who absolutely came back with us — this time wearing a little AirTag necklace so we don’t repeat history 😅). We arrived shortly after 5:00, and it was clear she was at the end of her shift — yet she had clearly stayed specifically to greet us. That meant more than she probably realizes. When we got to our room, there were paw prints on the door, a welcome note addressed to Skye, a little dog bed waiting for her, a framed photo of my daughter holding her, and the sweetest decorations set up throughout the room. Plus wine and a charcuterie board for us. It was just… thoughtful. So thoughtful. We know that our Skye situation is unique, but what isn’t unique is the level of service here. The food is consistently good (yes, even the buffet), the entertainment team keeps things fun without being over the top, and there is always something going on if you want to participate. Our girls adore Leslie in the Kids Club. Salvador (now working at the pool) still makes us feel taken care of. Geysler at the Preferred beach was wonderful this year as well. One thing we’ve noticed every time is how genuinely happy the staff seem. We actually own businesses in the hospitality industry ourselves, so we know how hard it is to create that kind of culture across a large team. It shows here. A few years ago we tried a different Caribbean destination hoping to avoid sargassum, and the service was honestly terrible — rude staff, long waits, being ignored at bars. It made us appreciate even more what we have experienced at Dreams Tulum. This resort doesn’t just give you a vacation. It gives you moments your kids will remember and service that makes you feel valued. For our family, it’s become a place we genuinely look forward to returning to — and we absolutely will.

Where I want to start is the Explorers' Club, which was one of the biggest draws. They have daily activities for kids from 9:00 am to 9:00 pm. Our kids loved the staff of Leslie, Valeria, Fernanda, Mercedes, and Susana. Every day includes an introduction so all the kids feel equally welcome, the staff is multilingual, and there are a ton of activities. From water play to nature education to crafts to lunch, the Explorers' Club has it all and your kids won't want to leave. The staff is so kind and helpful. It's great to give parents time to relax and give the kids their own vacation experience. My kids loved teaching me iguana tendencies, how to feed them, how to tell when they want you to leave, it was a great highlight and the best I've seen at a resort. Food wise, I strongly recommend the sit down restaurants and special dining options. Portofino is the best breakfast option (better than the buffet) and Josmer is an attentive waiter. There are plenty of solid dining options but I really recommend seeing the concierge for the special meals. Our concierge, Luis, scheduled both the Teppenyaki & the rooftop dining. Aurelio was the Teppenyaki chef and was fantastically entertaining. He put on a great show that the kids loved, and even with picky kids that tend toward basic stuff they cleaned their plates. The rooftop dining at Seaside Grill featured a great view, great meal, and mariachi band. Armando was the waiter and took excellent care of us. They had a fancy dinner for the parents and pizza for the kids. We spent most of our time on the beach. I strongly recommend talking to the Beach Butler, Geysler, who can reserve the Bali Beds. You'll need to reserve them early because they do sell out, so make plans a few days in advance. The only drawback to the beach was some heavy seaweed days. Walk to the south end of the beach near Seaside if you want to swim. Swim shoes are beneficial because the sand can be rocky. They will take a lot of pictures. We had a private shoot with Brecia. She did great capturing us and the kids all around the resort. Neto took many pictures as well with the characters around the resort and at evening set locations. We ended up spending extra to get all the pictures they took (around 300) which felt like a deal considering what the tiered packages cost. The rooms could use updating, though you won't spend much time there. More outlets and more understandable switches for lights would be an improvement. We enjoyed the swim out room and I'd recommend those if you want a quieter swim experience. They will try to sell your on the Hyatt Membership. If you can't handle or resist high pressure sales, avoid it. I highly recommend reading up on the program beforehand because it gets missed reviews. We turned it down, but they went over the promised 90 minutes and were still pushing until we walked out the door. But overall, I was satisfied with the resort. The kids loved it, the Explorers' Club is great, the food was good, and there are a ton of other nightly events (Mexican Fiesta, Silent Dance Party, Acrobats, musical acts) that make it worth it.

Ruby in entertainment is very very nice, the best person i talked to here. Recommand everything here. Shes the best