Dreams Tulum Resort & Spa

I recently stayed at Dreams Tulum Resort and Spa (September 6th to 15th). I had never been to Mexico before or ever to a All Inclusive Resort. All I can say is this hotel and staff are all outstanding. I felt at home the whole time I was there. The World Cafe food was always excellent as well as the service we received. Not a day went by when going to eat anywhere in the resort where did they not ask if we had any food allergies, something I rarely get in Canada. I was lucky enough to be upgraded to a swim up room ( Highly Recommended by the way) had our own bartender Luis Hernandez who was excellent, always attentive and checking if we needed anything when he heard us in the water. The swim up bar has quick service and it didn't take long for my favourite bartender Carlos to remember what we wanted to drink. Electric Lemonade is the best drink! I loved the greeting we received upon arrival with a fresh cool facecloth with this amazing aroma as well as champagne, water, fruit. There were always snacks at the front desk. Room service was excellent and was never longer than they would say (up to 35min but usually less than that). The maid service twice a day was great with never ending towels if you need them. Our room was always clean and the mini fridge stocked with soft drinks and beer. Getting a taxi was easy and the staff were great in telling us how much it should cost. I could easily tell that all the staff were proud of their jobs and took great care of the guests and the grounds at all times. Never expecting a tip. I will say BRING bug spray for the evening as the mosquitoes can be a pain in the butt. The beach is beautiful and always had beach chairs available for us. The pool side entertainment was so fun. Ricky is a blast! Foam parties, dancing and always encouraging to guests to participate. Evening entertainment was great too. I LOVED this resort. I would go back in a heartbeat. I miss saying ola and gracias everyday as I passed the staff. Excuse my spelling is it's wrong. There is so much I want to say and I also apologize for my scattered review. This resort definitely deserves the 5 star review!!! Thank you Dreams Tulum Resort and Spa for being a part of my holiday!!! See you again! Joanne M.

The 2 weeks we spent there were amazing! Had the best birthday and anniversary. Thanks to Mario, Gravin, Daniel and David for making our trip extra special at the preferred club. We will be returning again next year!

We stayed at Dreams Tulum for our family vacation at the beginning of September 2017. There were 4 of us ( 2 adults, 2 children- ages 6 and 9). The hotel is excellent. Here is what we thought: GROUNDS The hotel is very beautiful and well kept. The staff is constantly cleaning the walkways ( power-washing), pool area, restaurants, etc. We had a room in the first floor of "hacienda Oaxaca". It was very spacious and clean. We had 2 queen size beds, the beds were comfortable. I was most impressed with the water preassure ( great!!!). SERVICE The staff was very friendly. We were always greeted with a nice hello as we walked around the hotel grounds. The wait staff at the World Cafe and other a-la carte restaurants were very attentive, friendly and accommodating . They always asked about dietary restrictions and were very accommodating. The one area where I think the hotel can improve is on the speed of food preparation at the "a La carte"restaurants. The food took a long time to arrive after ordering. It is because perhaps the kitchen cannot handle large food orders? But the wait staff is amazing. The ladies at the Coco-Cafe were very nice! I want to specially thank Jacquie and Elvira. They were so very friendly and patient with my children. Along the same lines the pool bartender Leithbert was very nice, he amused my children with special yummy drinks for them!! BEACH and POOL The beach is very very nice. The water is calm and very clear. I would recommend to bring water shoes as there are areas with lots of crushed shells in the shore. There are plenty of beach chairs and we never had a problem finding 4 in a row. This hotel offers UNLIMITED beach towels, which is very unique. I really like having the option of getting fresh towels more than once a day. The beach is very private as there are NO OTHER hotels besides. I found this very very relaxing. The activity pool is nice and big, although I found it a bit deep for my little ones. The majority of the pool is 4' 2" in depth ( there are some shallower areas). The pool bar is amazing. The bartenders are very attentive and we NEVER had to wait for service. There is anothe pool in the resort, this one is shallower. Nice too but we didn't use it as much as it is very very sunny. ENTERTAINMENT The entertainment team does a FANTASTIC job in putting shows together. During our stay we saw: 2 fire shows, 1 acrobatic show inside the pool, break dancing, 3 Tenors, Mariachis,an Elvis impersonator, an acrobatic and dance show, a foam party at the pool, a cultural Mayan History show and many other activities at the beach and pool. This was excellent!! AREAS OF IMPROVEMENT This is a great hotel, we really enjoyed our stay and would consider going back. There are a couple of areas that would make this place even better: 1. Faster cooking times at the a la carte restaurants. The wait staff is fast and attentive, but waiting for the food for over an hour is dissapointing. 2. The price of the spa services. The spa services are outrageously priced!!! They are higher than the price in Canada. I suspect that the spa is not very busy since they constantly have staff advertising their services at various spots throughout the hotel. Maybe if the prices were more reasonable guests will consider using the services. I certainly didn't want to spend over $200 for a massage, or $50 for a manicure and pedicure. They give you some "hotel coupons" but still.. PRICES ARE TOOO HIGH!!

First off, we were booked to go Cuba, however with IRMA pounding through, we changed our minds and booked to go with Mexico. I am SOOOOO glad we did. Our trip was from September 9, to September 16. I have been to Cuba (3 times), Dominican Republic, and Bahamas, but Mexico was the best vacation thus far. I travelled with 6 others (7 in total) 3 were kids (10, 9, 9) and 4 adults (myself, my wife and another couple). We flew with West Jet, and the plane ride was fine (still wish these types of flights would offer meals instead of just snacks, but that's another post) When we arrived at the airport, we were quickly through customs.. no issues. The hotel is roughly 1.5 hours South of Cancun, so be aware of that. The ride to the hotel was fine, and the guide knew his stuff. Upon arrival at the hotel, the bellboys met us with a smile, and weren't pushy, took our luggage to a room (as our rooms weren't ready yet). When we went to check in we were greeted with "Welcome Home to Dreams Tulum" which made all of us feel very welcome. We were given the opportunity to have a cocktail and juice/water for the kids plus a snack (cookies, pretzels etc). The front desk workers were great, asked if we spoke Spanish or English and accommodated us immensely. We were told that our rooms weren't ready yet, as they wanted to ensure it was up to their standards, so they offered to call us at the buffet once they were ready. We thought this was amazing!! I'm going to break up the next things up, so you can truly understand this hotel. FOOD I read some reviews that stated the food was horrible. I don't know where they stayed, but it definitely was NOT at Dreams Tulum!! I nor any of my party had ANY issues with the food that they served...none at all!! The main Buffet was amazing with a lot of choice (I am a picky eater, and I had no issues for Breakfast Lunch and Dinner) I want to make note, that I read a lot about the pizza being bad.. I consider myself a pizza person, as it is my favorite food. They have it at the activities pool and at the buffet. .It was fine.. you need to remember, this isn't Canada or the US.. I thought it was great tasting and there was a variety. The restaurant beside the activity pool was also amazing (do you see a trend yet??) Lots of variety and the food was awesome! No complaints! Unfortunately we weren't able to try the Italian or the French a la cartes,but I would assume that they had the same standard as the other places to eat. While still on the food topic... You need to check out the Japanese a la Carte. BUT, you need to book the portion where you sit infront of the chef preparing it for you.. This made the kids night... Book it 2 days in advance as it fills up quickly. ROOM Our room was 3204.. Upon arrival it was spotless... mini fridge was stocked well..Once again, 0 complaints. The cleaning staff was amazing and did an amazing job. They brought extra towels in the night time (around 530-6pm) when they brought the activity sheet for the next day. Air conditioning worked well and had a fan that helped move around the cold air. A+ GROUNDS AND BEACH Spotless!! The grounds were maintained well, and you can tell they care about the resort. Because it is slow time, there was renovations happening, but they were upfront about it.. we didn't mind at all. The beach was clean (aside from down the beach, where nobody swam, there was a lot of garbage that could have and appeared to have washed up and was pushed away from eyesight) It was raked daily of seaweed. The area to swim was marked off with markers so you couldn't go anywhere the lifeguard on duty couldn't see you. SAFE!! STAFF Always friendly and smiling. No matter the time of day, where you were a friendly OLA or HELLO was given. They did their jobs not worrying if they were to receive a tip.. These are the types of people that I love tipping... They were friendly and genuine. KIDS CLUB If you have little ones, this is a great addition. They take care of them if you need some time away and it is SAFE!! You sign them in and out and they have everything a kid of this day and age could want... Video games galore!! Kids loved the few hours a day they were there and asked to go back each day PRICE I have been told that the price we paid was great (got it as a last minute deal) but I would gladly have paid another $1000... We did an outing to Xel-Ha, and it was amazing, but because it isn't affiliated with the hotel, I will do a review separately.. just know that I highly recommend going to this outing as it was well worth the money spent. Overall, I think the 5 star it has is deserving. The only thing that I wish there was more of was the activities. There were lulls through the day that nothing was happening so we were left to fend for ourselves (which we were ok with doing... the weather was great, pools were awesome and the ocean was gorgeous.) Like I mentioned, I have been to a bunch of other resorts and destinations. Generally at the 4th day, I want to go home. While I was here, I looked at my wife on the Friday before we left, and asked if we could stay another week. I was completely amazed with this hotel. I would definitely recommend going to Dreams Tulum.

We have just come back from our holiday.it was our second time here,and I'm sure it was better then before.from arriving to leaving everything was first class.The staff are so polite and helpful,the choice of restaurants and food was really good.our breakfast staff(alma Yankton and rosa ) were really friendly and efficient.the beach was to die for and Daniel served very nice cocktails.i would recommend this dream holiday to everyone.