Dreams Tulum Resort & Spa

Absolutely worst hotel I have stayed at in Mexico. This is a smaller hotel, with very few attractions. No evening theatre style shows, no activities for teens or young adults. NOTHING The sports bar is 2 tvs in a small room One night they closed the buffet and a small restaurant took its place.. a restaurant with 20 tables for the whole resort?? Really? They have 5 restaurants but at least one is closed every night The staff here are the staff who have been fired from all other hotels…. This is a hotel for people who just want to come, sit by the quiet pool or beach and be in bed at 9.. if you want to eat well and dance and be entertained, go somewhere else…

The resort and vacation were fantastic. Food and drinks weren’t top tier but they were very good especially for the price we paid for the resort. Accommodations, amenities, and entertainment were great. The customer service was the highlight. Everyone was friendly, welcoming, and happy to help us with any questions or requests. We would recommend this resort to anyone traveling with family and looking for a great value.

We spend 2 weeks here November 25 to December 9. This was a last minute change as we were booked to go to Jamaica then due to the hurricane we had to switch locations. Not being a fan of Cancún or Playa Del Carmen any longer, we decided if we ever went back to this part of Mexico we would only stay in Tulum. Was a long drive from Cancun airport we landed at 2:30 and got to the hotel at 6:30. Check in was very quick in the Preferred Club and they quickly drove us to our room which was a great location we could see the ocean even though we only booked garden view room was 8337. Our room was very good, is it a bit dated yes, but we had lots of hot water, good A/C and comfortable bed, what else do you need. Laura concierge lady in our building was lovely and asked us what we needed in our room each day. Our coffee maker broke and she arranged to have coffee delivered to our room each day. One thing I have to say is I have never been to a hotel where staff was so kind, attentive and accommodating. They truly made our trip special!! The beach was just OK, pretty rocky in front of the preferred beach. The swimming area roped off further down the beach was OK there was a fair amount of seaweed where we were there. The beach was nice for long walks The grounds of this resort are stunning, so lush, Iguanas, Racoons and Coatis roaming around. It was gorgeous!! Food was good, sometimes fantastic sometimes just OK. A bit inconsistent but I could not complain. Our favourite a La carte was the Italian. We really only ate at the buffet at breakfast and this is my only complaint. Every day there was a line up and you had to wait. Why?? Because there were so many Unlimited club/timeshare people doing breakfast presentations. They should be having breakfast at a different location. This was disappointing and frustrating. Would we come back to this resort YES but only if we could fly direct from Edmonton to Tulum, hoping we may get some direct flights

Rooms were adequate. Could use some updates. Restrooms were always fully stocked with quality products. Service was hit and miss. The bartenders and drink servers were the best! Very attentive to all our needs. Food was satisfactory, nothing to really rave about but it would fill you up. The Patio restaurant needs to address the mosquito situation. We were not able to enjoy dinner because of all the pests. Common area cleanliness was satisfactory. Beach was nice as it could be despite to seaweed and smell that goes with it. We had to shower in Luke warm water a couple times and water was completely out 1/2 day one day. Entertainment schedule needs to be bumped up a notch during the day poolside. Music all day every day!

My husband and I came for our anniversary. This is not our first time in Mexico, but it is our first time staying in Tulum at Dreams. Overall great experience. Drinks, food, wait staff, entertainment, cleanliness, ect 10/10. We interacted with Ronny alot as he did alot of the entertainment- always has a smile on his face! We will miss Tulum!