Dreams Tulum Resort & Spa

A beautiful Resort with excellent service and food. Ony downside is because of the rains there were too many mosquitoes which made our life very uncomfortable. Also the beach had too many sea weeds and the water was very brown and could not swim in it. The Pool was an excellent alternative with activities organized for adults as well as children. Overall excellent cuisine, specially at the World Cafe.

Beware of this resort!! We just came back from a 10 day stay. Our son was getting married. There was at least 60 of us staying at this resort. The never told us they are doing a complete renovation of half the resort. The larger half with the bigger pool and most restaurants. Of the 9 restaurants and 7 bars, there were 3 restaurants available to us the entire time and only 1 bar. Most disappointing vacation EVER. I will never stay at a Dreams all inclusive ever again.

Stayed at Dreams Tulum Oct.4-11. The resort was not fully open with remodeling yet, however I walked the whole property and it is beautiful. Will be really nice when fully open. I was upgraded to an ocean view room with a great view. Manuel, the preferred club concierge was top notch with customer service. Daniel, the preferred beach bartender and waitstaff was friendly and efficient. The buffet was better than I expected. The French and Italian restaurants were quite good. I had no food issues the whole week. All the staff I encountered at the resort were very friendly and helpful. Night time entertainment was very enjoyable.

My family has been staying at Dreams resorts for 20 years, so we booked Dreams Tulum for September 19–29, 2026, expecting the hospitality and quality we had come to know. From the moment we arrived, something felt off. The drive into the resort looked as though we were entering through a service entrance. There were no welcome drinks, hot towels, or assistance getting to our room. Our room was shabby and dated, and the available pool had haphazardly placed wooden steps serving as its main entrance. There was also no poolside service. We soon learned that more than half the resort was closed for renovations, including the main pool and entrance prominently featured on the website. Many of the nearby walkways were overgrown and poorly maintained. Nowhere on the website had we seen disclosure that such a substantial portion of the resort and its amenities would be unavailable during our stay. We also repeatedly explained that we had paid extra for Preferred Club and showed documentation confirming that payment. Staff continued to insist they had no record of it, and the only solution offered was for us to pay for it again. After one day of this disappointing experience, we decided to leave and move to Dreams Natura, where we had an amazing stay. My husband spoke with multiple staff members at Dreams Tulum. The remedies offered included a complimentary cabana day, a spa day, and wine in our room. However, the cabanas appeared to be available for anyone to use without restrictions, and these offers did not address our concerns. What we wanted was accountability and a fair credit or refund reflecting the unavailable amenities and the Preferred Club benefits we paid for but did not receive. After 20 years of loyalty to Dreams, this experience was deeply disappointing. We would appreciate a substantive response and an appropriate resolution.

We’ve had a really lovely stay at Dreams Tulum! The hotel is beautiful, the atmosphere is lovely, and the staff have been so friendly, welcoming and attentive throughout our holiday. A very special mention to Benito, who has been absolutely amazing throughout our stay! He’s always making sure we have drinks, checking in on us and making sure we’re happy and have everything we need. He’s such a genuinely lovely, kind person who always goes out of his way to look after us, and he does it all with a smile. His friendliness have really stood out to us, and he has made our holiday that extra bit special. People like Benito are what make a hotel memorable, and he’s a real credit to the team! Thank you all❤️