Dreams Tulum Resort & Spa

Went with friends for a wedding during off season and was pretty disappointed. This was my first time in Mexico and I had pretty high expectations for this resort in particular because of what I read online and my interest in experiencing Mexican culture. Despite having a variety of restaurants, only two (?) were open at a time which would have been acceptable had the food been even decent. Unfortunately the food was extremely subpar and was characteristic of a resort that cuts corners with ingredients and employing good cooks. Quality of ingredients was poor and it seemed almost as if the chefs had no real culinary training. For example, shrimp risotto at the Italian restaurant (only went there because Mexican restaurant was closed) was undercooked and included only three small shrimp. Additionally, the poolside grill could have been serving simple tacos but instead had only burgers and hot dogs. C’mon. Literally still craving tacos on my way to the airport as I write this. A redeeming factor was that staff were excellent and very helpful when we ran into some issues with our transportation. The pools were nice, the grounds were beautiful, and the buildings had a particular charm to them. We also really enjoyed the live entertainment they provided. Based on this experience I will likely not return nor recommend dreams tulum to family or friends.

I would revisit after I know the condition of the beach beforehand and once they’ve completed renovations. I booked through Unlimited Vacation Club and know now to call the hotel for detailed information. Lesson learned the hard way !

Rubi from entertainment, makes the pool experience the best! Shakira all day everyday!

Awful , smelly and avoid if possible Where do I begin. Check-in was slow and the guy bringing champagne dropped coffee and stained my dress. So pretty much sets the scene! They struggled to find our booking. They then told us we were upgraded to a room. They thought we must be stupid as the room they “upgraded” us to stank of rotten. Moved rooms 3 times and when I thought 3rd time a charm ; toilet doesn’t work! I’m celebrating my honeymoon and instead of being happy . I’m sat crying wishing it was time to go home. Pls don’t come here if you want good service and a functioning room. Oh and the restaurants all appear open but they are undergoing refurbishment.

horacio and daniel were great!! love this resort!! so clean so fresh so amazing!!