Dreams Tulum Resort & Spa

This resort exceeded my expectations from the moment we arrived. We received a room upgrade at check-in, and the staff was consistently attentive, welcoming, and available for anything we needed throughout the week. Before arriving, I had read a lot of reviews mentioning construction and limited restaurant options, but honestly, those concerns felt mostly overblown once we were here. We had zero major issues during our stay. That said, the food options did feel a bit limited at times and could use some more variety, especially since a lot of products seemed to be cross-utilized between the bars, restaurants, and buffet. Food and Beverage still did an incredible job making use of the available space while certain restaurants were being renovated, and service was still available in alternate locations. My only real food-related issue was that the vegetables were undercooked nearly every time I went out to eat. I also wish there had been a self-service ice cream station or a few more dessert options at the buffet. As far as the beach seaweed is concerned, it’s an issue up and down the Mexican Caribbean coast, not a location-specific issue. At times the smell was definitely rotten and unpleasant, but again, that is something affecting the entire coastline, not just this resort. It’s a fact of nature that the whole area is actively working to maintain and improve. It is what it is, and honestly, it was not something we thought about much while enjoying the pools or spending time by the beach. The atmosphere was relaxed, family-friendly, and easygoing. Evening activities were enjoyable without feeling overwhelming or forced. This is not a “party all day and night” Cancun/Vegas-style resort, and that’s actually part of its charm. It feels designed for families and couples looking for a peaceful, serene getaway. Our renovated junior suite was excellent, and if it’s any indication of where the resort is headed post-renovation, the property is getting a much-needed modern Mexican facelift. The shower and jacuzzi water pressure could use a little maintenance to get them in better working condition, but even that was such a minimal issue for us and didn’t take away from the overall stay. It’s clear this resort genuinely cares about guest experience. My wife and I travel often, and all-inclusive resorts are not usually our style, but we came for a friend’s wedding week and ended up having an absolutely delightful stay. I would genuinely consider returning in the future with family after seeing what this resort offered us. Also, if Oreo the cat is adoptable, I call first pick.

Restaurants were closed and they didn’t mention that while booking. Power and water shut off for 90 minutes. House keeping would keep patio door open while cleaning so mosquitoes would always come in. Whenever I asked for vegetarian options on the menu they would not have them in stock. These are all things that are controllable by the hotel.

Let me start by saying I had high hopes for this resort. I chose this resort to take my daughter to for a graduation gift because of its 4.5 star rating, its highly rated beach, and because it was “all inclusive”. Upon arrival to this hotel it became very evident that it was dated. Very shawty looking repairs everywhere. The decor seemed from the early 2000’s. Our room wasn’t ready at check in. We had to wait an extra couple hours. The room we were given was awful. None of the doors opened or closed properly. Half the lights didn’t work. There were cockroaches. Cabinet doors were falling off their hinges. The shower leaked water all over the bathroom floor. Half the time house keeping didn’t bother to clean the room or make the beds up. The walls looked like they were painted by a 7 year old 10 years back. The phone and coffee maker didn’t work. It was all bad. I would have asked for a different room, but they didn’t have one. Even if they did, I had no doubt that it would have looked the exact same. On our very first day we were some how lured into a high pressure sales trap were they pitch you to spend $150,000 on basically a type of time share by offering a free massage. We were stuck in a room for 2.5 hours while being passed around from sales person to sales person before finally being let go. My daughter was horrified. Once we finally got out of there we went to the beach where we found that it was completely enveloped by seaweed. This was unbelievable to me that they wouldn’t A. mention that to me at booking and B. they wouldn’t attempt to comb their own beach like other high end resorts do. Their beach was one of the main reason I chose this place… Beach was unusable. Extremely disappointed. The last complaint I have pertains to their store. While extremely overpriced… the real complaint is that they wouldn’t let me buy Pepto Bismol (needed from their food) with a credit card or allow me to put it on the room. I had to have exact cash ($23 lol). What I would say on a positive note is that the staff was very friendly and kind. Although not all spoke the best english. All in all I don’t think I will ever stay at another Hyatt Property again.

Sold as 5 star resort. As under a large constitution did not get the opportunity to avail of many preferred services as closed. Noise from jack hammers disturbing during day at pools and sugar reef bar. Tired rooms, food not the best except for Portifuno Italian restaurant. Which is beautiful ambience, great service and food much better then other restaurants. Beach concierges and bar staff at preferred beach went above and beyond. Sadly lots of seagrass so unable to swim in the ocean. Spa was beautiful and massage very good but very expensive compared to London. Would consider this more 3 star at the moment. Construction supposed to be finished in November. Not sure about that, think it will be much longer. Would like to see when totally finished and back to 5 star for facilities. The amazing staff however I do give 5 stars to. They made our holiday less dissapointed with their attention and excellent service.

Perfect location for kid's... we loved it thank you TANIA, ZAMNATHA, FERNANDA, XALLY AND Leslie. My 9 and 6 year old had so much fun i recommend it so much. For a parent we had a peace.