Dreams Tulum Resort & Spa

We’ve had a really lovely stay at Dreams Tulum! The hotel is beautiful, the atmosphere is lovely, and the staff have been so friendly, welcoming and attentive throughout our holiday. A very special mention to Benito, who has been absolutely amazing throughout our stay! He’s always making sure we have drinks, checking in on us and making sure we’re happy and have everything we need. He’s such a genuinely lovely, kind person who always goes out of his way to look after us, and he does it all with a smile. His friendliness have really stood out to us, and he has made our holiday that extra bit special. People like Benito are what make a hotel memorable, and he’s a real credit to the team! Thank you all❤️

We did not realize that over half of the resort would be under construction until we arrived. We were not told this upon booking, or any time until we got to the property. Most restaurants were closed. The larger pool and main area of the resort was closed. The rooms we were in fair condition at best.

The kids club was amazing! The ladies that worked there, Diana especially would come find us to invite us to do activities with our kids! They even allowed my infant to participate. During a rainy day, they allowed us to come in as a family when no one was there for paining, coloring, snacks and a movie! The staff was lovely! They waited on us hand and foot. At one point my toddler starting to feel feverish and I had numerous employees check in on her. They brought us room service relentlessly, even in the pouring rain. Drinks were endless and good. Karokkee, silent party, photographers walking around the entire time with props (even on the days it rained) to offer everyone fun group photos! I sent room service away for room cleanings every time my kids were napping and they had zero problem coming to flip our rooms the second we asked! We came for a wedding. Even with construction the wedding was seamless and gorgeous. I've been to 50+ weddings and this was by far the most beautiful, romantic and seamless! They did it in a tikki Ramada with beautiful hanging lights! I'd come back in a heartbeat! Lots of people had complaints about restaurants being closed, but these people are working relentlessly. They had lots of options. Extra snacks that changed throughout the day in the lobby, preferred bar, the patio bar, world cafe, ect.

Overall beautiful experience. Very much enjoyed whole trip all day long. Perfect for nature loving person. Atmosphere and ambience is top notch. Wild life experience

The food is terrible!!! The only decent restaurant they had was the Asian restaurant and it was only opened 1 day out the week. Couldn't even find anything at the buffet to our liking. Took room service over an hour to come every night. Racoons all over the resort in broad daylight as well as all night. Not much entertainment options. Would not recommend!