Dreams Tulum Resort & Spa

Our stay at Dreams Tulum was extremely disappointing from start to finish. The problems began at check in. We were told to return at 3:00 PM for our room. When we arrived at that time, we were repeatedly given the runaround and ultimately did not receive our room until close to 5:00 PM. There was little communication or accountability, which set a very frustrating tone for the stay. Once in the room, we consistently had issues with no running water and no hot water. We reported these problems multiple times, yet they were never fully resolved. Basic amenities should not be ongoing issues at a resort of this caliber. Adding to the frustration, there was a strong sewage smell throughout large areas of the property, including near guest rooms and common spaces. This made it unpleasant to spend time outside and significantly detracted from the overall experience. The beach was another major letdown. Cleanup was very poor, with seaweed and debris left unattended, making the beach difficult to enjoy. Overall, the resort fell far short of expectations in terms of maintenance, cleanliness, and guest service. Based on our experience, we would not recommend Dreams Tulum.

My family (including our 1 year old) and family friend spent 12 days here over Christmas and we had a wonderful time. Hotel grounds are stunning and rooms are old colonial style, rather than ultra modern, which we really liked. The resort is nice and family friendly without being geared solely towards children - a good balance. Food in the a la carte restaurants was lovely (all except the mexican unfortunately which could be improved) and we took advantage of offers to eat in the wine cellar and have a romantic meal - both of which were wonderful and we would thoroughly recommend. If you do come at Christmas the Christmas Eve Gala is so special - live music, acrobats and the most amazing food, like something out of a Christmas film! memories to last a lifetime. What makes this place so special though is the staff. All are so helpful and accommodating. One particular stand out for us was Salvador on the preferred club beach. His commitment to service and making everyone's stay enjoyable was second to none and he was key to making our stay so wonderful. Salvador, you need a promotion!

I would like to express my sincerest gratitude to DREAMS TULUM for the exceptional hospitality and services provided during our stay. DJs Rodrigo and Charlie were key elements in creating an unforgettable atmosphere, showing us exceptional talent and dedication in each presentation. Their ability to connect with guests and create an environment of fun and joy was truly outstanding.

The best part of the hotel is Kids Club! If you have little once, this will be a life saver. Ladies that work there are so welcoming, kind and know how to keep children entertained. My son is 4,5 and he was at the kids club every day, usually from 10-12PM and then for the evening activities 7-9PM. This gave us a break to actually relax! Each day there’s something fun to do, like making piñata, camp on the beach, paint, make cake, and much more! Highly recommended!

The DJs at Dreams Tulum are simply the best! 🥳 Rodrigo got us dancing at the foam party and we had an amazing time, despite the cold pool! 😅 But Charlie really stole the show, getting everyone dancing regardless of nationality. His ability to adapt to every genre was impressive! 👏 A big round of applause to both DJs for an unforgettable night. Thanks for making our stay so special! 🙏