Dreams Tulum Resort & Spa

The resort was exceptional, the staff would bend over backwards to ensure you were taken care of .the food was all good,lots to choose from,the beach was beautiful, some rocks ,but a very large sand area with no rocks Gilberto was my favorite bartender,the entertainment was very good,great time had,would recommend for a great time

We knew that we were going in for a treat when we booked Dreams Tulum, after having been at various Dreams and Secrets sister properties. Dreams Tulum did not disappoint. Location, facilities, rooms, and service. This was our fist experience, though, with their Kids Club (they call it Explorer's Club at this resort). We were happily surprised at how well set up they are, with dedicated water park, movie room, crafts room, etc. etc. But what made all the difference were the amazingly caring, dedicated staff that work long hours every day to entertain and even educate our kids. Our daughter kept asking for more time and more time, and to come back again in the afternoon and evening for all kinds of fun activities: excursions to feed iguanas, pinata on the beach, camping and movie on the beach, cookie decorating and much more. They even taught about nature and conservation, the importance of recycling, and creating beautiful crafts from discarded materials for one of the WOW moments. Kudos to all staff, and apologies for missing a name or two! Angeles, Fernanda, Naivi, Valeria. Thank you for making our little one's trip even more special. Ps. This is my third attempt and TripAdvisor keeps failing to post my Review. Not including photos this time, hopefully they'll finally publish this?

We had such a great time unplugging and spending time at both the preferred club beach access and the pool. The waitstaff we all so attentive and ready to help. Alphonso at the "party" pool consistently went above and beyond and anticipated our drink orders, even bringing refills when super busy. Our teenage daugther's had a blast and lived their best lives, even without phones.

The hotel was absolutely beautiful and the entire staff super helpful. We had an unforgettable private dinner at the Cava (cella) in Dreams Tulum. The entire experience was exceptional from start to finish. Edgar, who served us throughout the evening, provided outstanding customer service—attentive, friendly, and truly committed to making our night special. We were also warmly assisted by Omar, Fernando, and Baltazar, who helped create a seamless and welcoming atmosphere. The food was absolutely delicious, beautifully presented, and full of flavor. Combined with the fantastic ambiance, it made for a perfect dining experience. Highly recommended for anyone looking for a memorable evening at Dreams Tulum!

Stayed for 10 days, nov 10-20th, group of six. got there in the rain and rained next day too, evenings were cool/cold, definetely long sleeve for first three days, then usual heat for mexico! The worse thing about this resort is the beach access! too rocky and dangerous even with water shoes because of the hidden sharp rocks and dead reef. there was a cleared area to safely walk in. you can walk 100ft to deep water. Place is old and dated but spotless and clean and well kept overall. staff were very nice, we had no complaints. they'll try to sell you time share (they call it something else but essentially time share) and if you listen to them for a few hours they'll give resort money coupons. since we had rainy day we listened and got a free massage and snorkeling excursion (very worth while if you like snorkeling). there was at least one wedding every day! that could be good or bad-- some guests were loud and obnoxious having a good time with their music and yelling and screaming over each other not caring that some of us wanted peace and quiet at the quiet side of the beach and pool (one pool had music and fun the other pool and side was the quiet one)! not every day was like that but some days were not relaxing. at night some of these groups took over the bar which meant no seating near by, waiting long to get a drink, yelling and screaming having a good time (great for the group but not for others)! we rated the food very good but not as many choices as some other 5 star resorts. we visited the Asian, Italian twice but the french and mexican was disappointing (wider choices at buffet). there was live entertainment every night by the bar (one bar), live band or singer. the sit down theater had some shows, but not every night. they had only one small kat sail that you booked and took you out for 30 min at a time, up to four people (expect to tip). I enjoyed that the most because he took me out at the reef and I snorkeled while he waited. there is dead and some live reef with varied fish. if you're a snorkeler it may be a good place to visit, I saw stingrays and largest barracuda I've ever seen checking me out, and I've seen many over the years. Conclusion: we're retirees, overall I would go back because the food was good, the place was clean and I could snorkel everyday (weather permitting). my other guests wont go back because the food was not as varied, too many weddings (too many young uncaring partying people in your face all day and especially at night), can't really enjoy the beach unless you go to the cleared spot.