Dreams Tulum Resort & Spa

Overall amazing experience and highly recommend going for a relaxing, fun vacation. Food was pretty good but of course the authentic Mexican buffet night was an absolute hit. The entertainment staff were absolutely amazing and we made so many friends during our trip. We cannot wait to come back.

The preferred privileges for waste, no early check-in, no real perks, no dinner, just for preferred only breakfast. They never acknowledged that we were celebrating a birthday Though it was included at the time of booking and told at the time check-in. Our refrigerator did not work. I had to call twice to get a maintenance worker and it still didn’t work after that. There was no hammock on our patio, the two chairs in our room more dirty, The sheets on our bed were never changed to new sheets, they just remade the same old dirty sheets. Room service telling guests to leave their plates outside and then we’re unable to get into our room because it’s invaded by raccoons. I was able get this on video.

We absolutely loved the resort and the people we met there. The staff were always fantastic, easy to talk to, mostly bilingual and truly felt like they were there to help make our stay fantastic. The hacienda suite we were in for the week was dated pretty badly and could use a renovation, but as for space and that wow-factor with the first impression - you can't beat it.

Average experience over all, great wedding party. Experience was tarnished with unbelievable waiting lines to get dinner reservation in the evening.

When we first arrived, our room was not ready for about an hour, and as a result of the delay for our room (as well as our entire parties rooms were upgraded-ours to a garden view in the 7000s building. The staff was incredibly helpful, the service was excellent and I am somebody that uses multiple face cloths. I know resorts are environmentally conservative with those requests, but they were very accommodating. Upon the first [full] day we ended up meeting a gentleman named Ronny, who hands-down deserves a raise by at least double for the work he does-interacting with guest and different people from all around the world. He has a great smile, and a wonderful heart. He was so gracious to share with us tips about different things locally, getting us involved in different activities. He made sure to say hi each time we saw him and taught us Spanish words! He’s absolutely a dream to have as a part of the Dreams Telus Resort & Spa team here. I will submit a few other staff members like Jared and Ricky, who definitely deserve to be recognized as well for their hard work as staff and getting people involved in all the different water activities and beach events and late night activities prior to the club opening. I had a wonderful time! The staff that completes room cleaning as well as room service are incredibly professional. I recently stayed at a different resort further up the coast of Mexico a few months ago and I can tell you the service here was far as superior to that resort. I also like to add that the food is excellent! Now you will have to wait a bit of time if you do want to eat at the Seaside Grill it’s incredibly popular for both lunch and dinner, but overall the buffet is incredible. I myself enjoyed it and I’m somebody who does not like a typical American diet. I was able to find something each and every time I went to the buffet whether it was for breakfast lunch or dinner. I was able to try each restaurant while I was here and I have no negative reviews other than sometimes the wait times can be long as they only take reservations for the hibachi grill. I enjoyed the scheduled activities they gave each night prior to Sky club opening. The building was central to everything. If you have a chance ask to be in building 7-I stayed in 7110. While it is a family resort, and I’m a childless person the overall noise level wasn’t bad. Most of the noise that did bother me was other children. It would be nice to have the “Relax Pool” stay child-free; however, that is a big ask for a family resort. I have no opinion on cost as I booked this last minute, but all-in-all Dreams is a beautiful resort and in a perfectly lush place! There’s so much greenery. I’d stay here again if I came on another group trip with children.