Dreams Tulum Resort & Spa

Gilda was amazing. She was our server at Portofino for breakfast and was wonderful. The staff everywhere at the resort was so friendly and helpful. We did notice less staff than in the past, but all had a smile and beautiful outlook. We are wondering if the had to cut back on staff for preferred club services as there were generally less. We would also like to thank Edwin at the preferred club beach bar for his exceptional customer service and personality.

One of the best vacations I have had. The food was fantastic, along with the staff. I will consider coming back to this location.

Incredible DJ Rodrigo!!! Great music !!!

Amazing entertainment team !!!! Ricky Animacion ! ❤️❤️❤️❤️❤️❤️❤️ the best omg !!!!

My husband and I have been to many all inclusive resorts in the Caribbean, including Sandals resorts in Jamaica, and this resort really, truly impressed us! We were here for 10 days from Feb. 18 to 28. We had a regular garden view junior suite, and were in the last building furthest from the beach. We did not mind the walk as the resort is beautiful. If we wanted, we could have had a ride in one of the numerous carts. We are by the pool or the beach basically all day long, so we don't see the point of paying more for ocean view etc. All that matters to us is that the room is clean, that we get fresh towels every day, and that our mini fridge is re-stocked. And that is what we got! Our king size bed was so comfortable. We had an issue with our AC on the 2nd day. We reported it at the front desk, and a repair team was at our room within 1 hour. 30 minutes later, the AC was running well again for the duration of our stay. We loved that the resort is on the "small side". The resort was not crowded when we were there, but on the last day, more people were arriving for March break, so we were happy to have enjoyed the benefits of it being quieter. We never had any problems getting into restaurants, no wait. We usually went around 6:30 - 7pm. We loved all of the restaurants, even the buffet. The food was great! I am mostly vegan "(sometimes I eat dairy) and it was easy to eat everywhere except the Seaside Grill for supper. The Seaside Grill has no vegetarian/vegan options for supper. It would be great if they could add something because my husband would have loved to have a steak. The employee at the front was borderline rude when we asked if mushroom tacos could be made for me for supper there because they have it available on the lunch menu. We were rudely told no, and that if it's not on the menu, it's not happening. That was the only negative thing that we encountered during our stay. The entertainment staff is phenomenal. I read this in so many reviews, and now I can confirm that yes, entertainment staff was top notch! Getting towels and chairs in the shade was easy for us. Keep in mind that we secured our chairs by 8:30am max. We would reserve our chairs, go to breakfast, get into our bathing suits and head to the pool/beach for the day. The pool bartenders were amazing, the drinks were well made, they remembered our preferences and were always friendly. Eddy that the Lobby Bar was so nice and funny! We would go there for a late afternoon cocktail before going back to our room for the day. It was nice to sit on the patio off of the Lobby Bar and sit and enjoy the quiet and ocean view. Yes there was some seaweed on the beach. They did their best to clean it up, but you can't fight nature. We still enjoyed our beach walks. It is what it is. We highly recommend this resort, and we will surely come back! We love Mexico!