Dreams Tulum Resort & Spa

We visited for our Valentine celebration and stayed the entire week. The staff was super nice and professional, the food was great and so were the drinks. The layout was SO BEAUTIFUL we signed up to do a photo shoot and it turned out great with Enersto. Isabella was great getting us checked in and acquainted with the layout . Benito was our go to guy for drinks on the beach. Erick taught us Spanish during the Spanish lesson class near the beach. My Wife enjoyed stretching/yoga near the beach in the mornings. The 80 min spa package we purchased was so amazing we went back to our room for nap. The amenities and entertainment were spot on, even though kids are allowed on the property, We didn't feel like they were in the way nor a problem at all (as we normally do adults only). This is one property we would love to come back to yearly to be honest, we are working on budgeting for it now and making it an annual Valentine's week trip since we enjoyed it so much. Israel & Adrienne Christopher

Wow this place was underwhelming. Barely anyone can communicate; the English across the staff at the resort was terrible. The food was awful. The setting is nice as far as the beach and jungle. But the overall experience leaves MUCH to be desired. If you want a cheap experience in Mexico I guess this is the place. But if you’re looking for good food and drinks or top tier service, you must go elsewhere. They didn’t clean our room for three days because some obscure button was pressed that we didn’t know about. We tried to get them to clean it but seriously no one knows English… when we finally flagged down a housekeeper after calling the front desk for days to clean our room, she showed the button was pressed (never told about this, no clue it existed) and just laughed at us and left the room. The drinks from the bars are so lackluster. I think they’d be better anywhere else. We booked excursions through the resort through Amstar and each one had its downside. One tour was supposed to include a restaurant lunch but didn’t without a word about it. One, we were picked up first before picking up three more hotels in the opposite direction of our tour destination only to pass by our hotel after we’d been in the van for an hour and a half, just getting started on the road towards our actual tour. Taxis anywhere from the resort are highway robbery. Honestly, our experience here gave us a bad view of vacationing in Mexico. Would never recommend it.

DJ Rodrigo was a wonderful time. he made our time at Dreams resort all the better. give him a raise! the music he proves was amazing and he kept us dancing all night !!!!

DJ Rodrigo was amazing!! He made us smile and feel welcomed everytime we saw him! His energy was top tier and I recommend him taking care of everyone else!! He played the best song and even took request!!

We loved Rodrigo!!! He has the best customer service! ☺️