Dreams Tulum Resort & Spa

We just returned from a one week stay. We booked Preferred Oceanfront. Our room was nice and so was our view. Overall, we really enjoyed our stay. Usually when we travel there are always a couple of staff that stand out but here it was almost everyone we encountered. At the preferred desk Paolo was always so friendly and helpful. Breakfast at Portifino’s was great. The food was always good and it was a pleasure being served by Eliceo and Josmar. Honorio at Bordeaux did everything he could to make our evening perfect. You can tell how important it was for him that we enjoyed our experience. He truly was fantastic. I must also mention Armando at both the Italian wine cave and Sunset Grill. He gave us a great show making my Spanish Coffee tableside and then setup a very nice evening meal one night for us on the Sunset Grill roof. A couple of days we rented a poolside Bali bed and were served by Laura. She too was fantastic. Very attentive, always smiling and helpful. We also received great service in the preferred beach area by all the staff there. The bed in our room was very comfortable. Our mini fridge was always replenished. The room cleaning was a disappointment however. They kept taking our hand towels and face clothes and did not replenish them. What made it worse was that we did not ask for them to be changed. The beach was beautiful however you couldn’t really go into the ocean. It was very rocky and only a few people ventured in. It is least rocky in front of the sunset grill but still a challenge especially if windy with some waves. The buffet was not good. We went the first night and never went back. Service, food, atmosphere it was all bad. Stay to the specialty restaurants and if you can, upgrade to preferred and have breakfast at Portifinos. Coffee was also a disappointment which being in Mexico was very odd. It tasted weak even at the coco café. Entertainment was okay. The fire show and a couple others were enjoyable. The silent dance party that happened twice in our 7 days was kind of pointless. Not many participated and it offered no enjoyment to those not dancing. Perhaps stage that in the indoor dance club and have outside entertainment all can enjoy. All in all we really did enjoy our stay mainly due to the exceptional staff we encountered everywhere we went.

The food was fantastic, the site was clean, rooms were big, beds comfortable, staff were very helpful especially Horacio, the fitness and tennis coach.

We stayed in an oceanfront room with a beautiful view. The room itself was quite small, though — with two double beds, there wasn’t really space to lay out our suitcases. Housekeeping was phenomenal, and the overall facility was beautiful, very clean, and well maintained. There are two pools, both great. One includes a shallow section for small children (about 2 feet deep), which was perfect for families. The beach was gorgeous with clear water. There was some sargassum — worse on certain days and in some areas — but it wasn’t a major issue. Staff regularly cleaned it up using machines. The beach also had a small playscape, which was a hit with my kids. The food was typical resort fare — not a highlight, but about what you’d expect from an all-inclusive. We didn’t go out much at night, but my husband felt there wasn’t much nightlife available. The kids’ waterpark is located in the Explorers Club and is only open for family access from 12–1 p.m. Unfortunately, it was closed for maintenance for two weeks during our stay, which was disappointing. Staff were overall friendly, though not quite as warm or attentive as we’ve experienced at other resorts.

We've done several all-incusive resorts and choose this one in particular for it's location to things we enjoy in the Playa/Akumal/Tulum area. I'll start with the Pros: my husband isn't currently drinking alcohol, and after a couple days of us asking, they did indeed get him some NA beer. He really felt like he could enjoy the experience of a beverage in hand (that wasn't the super sugary ones) withouot the alcohol and that was very nice of them and improved our trip greatly. The majority of the people we encountered were very kind and wanting to do their best to help. You could also almost always find food avaialable and sevearl options that you didn't have to get too dressed up for which was nice after a day of sitting out in the sun and wind. The grounds are pretty and well kept and there seemed to always been fun activities going on although we didn't partake in much. Cons: The seats by the beach could use an upgrade, our room had half painted stuff and the smoke detector was missing from our room altogether. We didn't really care for the food options and I have a rather difficult allergy (garlic and onion), and while that's not their fault, I often had no options of what to eat - this tells me things are not very freshed and almost everything is already mixed up. I get this to a point feeding mass crowds, but it would have been nice to have some nicer fresh options that would have made eating easier for me. Be aware that there always seemed to be someone bothering us while sitting on the beach - for photos, to join a game, for a massage, etc. That got old as we were trying to just relax. All in all, the trip was nice and we had fun, but probably wouldn't go back here.

Dreams Tulum is inviting to explore the many beautiful buildings, secluded patios with tile work and fountains, and wonderful gardens. It is secluded, and a place to truly relax on vacation surrounded by welcoming staff and luxurious touches. Our room was a preferred club junior suite, spacious, immaculate, well thought out and was refreshed each morning and also evening with turn down service. Even though it was near the "active" pool it was never really noisy and in fact we enjoyed sitting on the patio and watching families and wedding parties and couples go by in the evenings. You can enjoy activities and entertainment or not, as you please. We always found a beach chair, umbrella and towels; the drinks flowed, the food from burgers on the beach to formal dinners in the restaurants was delicious. The buffet is amazing. The white sandy beach stretches forever; the ocean is a bit rocky to enter so water shoes are a must, but the sea was warm and the surf easy. A tractor rakes up seaweed each morning. The best part of Dreams Tulum, however, is the staff. Each person goes out of their way to make you feel special, and it is a treat to get to know them. The spa is small but exquisite -- with a fun water journey before your treatment! The gym is also small but well equipped. We didn't have small children with us, but it seems the resort accommodates families well. If you want the drive and noise of Times Square in New York, then go there; however, if you want to be surrounded by the warmth of Mexican hospitality in a very special place on the Yucatan peninsula, then you will enjoy Dreams Tulum as much as we did.