Dreams Tulum Resort & Spa

We just got back and had a great trip here. Staff does whatever they can for you and were friendly. The hotel is isolated so a nice empty beach to walk on. All of the restaurants were great except for the Mexica (if yo can believe that). The food there was generic and bland. They need to get the chef to use some of his mom's recipes or something... All others we really enjoyed and tried them all. At sushi order a boat (not on menu) as it feeds two perfectly. Pork ribs at the Asian were amazing. The pools were cleaned daily and no complaints there at all. The only negative I can say here is the water access off the beach is rocky. Even the roped off area has a large formation in the middle close to shore that I discovered by accident and had to crawl over with my wife to make it to shore. Once you know it's there you can avoid it. It is just outside of Tulum so we took a private shuttle to/from airport to avoid the many stops the airline busses would make on the way down... worth the $. I would have no trouble recommending this hotel as long as the water access to the ocean is not a main thing for you. You can go in and we did, you just need to know where to do it. We were there 9 days and were sad to leave.

Our family of 12 has been visiting Dreams properties (even before Hyatt took over the brand from AMR) for 7 years in Mexico celebrating Christmas together. We have stayed in numerous locations and have always had good experiences. The Dreams Tulum property DOES NOT meet the standards we expect from Dreams. The facility was significantly understaffed which led to long lines from services and long waits for services to arrive. The staff was very friendly and tried their best to serve with a smile. We commend the workers for their efforts, but they were unmatched to the number of visitors. Of the 6 rooms we occupied (in the Preferred Club area), 5 had EXTREMELY low water pressure in the showers. Women with long hair noted they had a hard time getting shampoo and conditioner out of their hair. We strongly recommend staying away from this Dreams property. Other Dreams properties we have stayed (Dreams Vallarta Bay, Dreams Jade, Dreams Sands) were exceptional and we would recommend staying at any of them.

Overall, our stay at the resort was pleasant and the staff were courteous and helpful. However, we found the vegetarian food options to be quite limited across the restaurants. As vegetarian guests, we had very few choices, and many meals lacked variety or adequate protein options. We would kindly suggest expanding the vegetarian menu to include more diverse dishes, clearly labeled vegetarian items, and a better balance of flavors and nutrition. This would greatly enhance the dining experience for vegetarian guests and make the resort more inclusive for all dietary preferences.

Very fun trip. Not too busy, even over the holidays and the staff was great. Not too much of a party but enough to keep the Teens and young adults happy.

Had a great time for my birthday loved the locations and the vibes will return soon thank you to all the staff yall were amazing and made my birthday special -Damian DJ Jackson @damiantheactor