Dreams Tulum Resort & Spa

Dreams Tulum Resort & Spa – October 2025 The town of Tulum has captured our hearts and our stay at Dreams Tulum Resort and Spa was unforgettable. A resort in the jungle with authentic Mexican charm, character and architecture. There wasn’t a day where we didn’t see staff cleaning the grounds and grooming the plants and trees. It’s no wonder the landscape is impeccably picturesque. The food was amazing. The options were endless. With seven restaurants, a pool-side grill, multiple bars and a café/smoothie bar, you could easily eat all day. The food was fresh, flavourful, and enough variety for all taste buds. We were so impressed by the quality and choices. And the service…wow! We were so lucky to meet some of the most hospitable and friendly people. Guadalupe (pool/beach server): The world’s warmest and brightest smile belongs to Guadalupe. We met Guadalupe on our first day. She defines hospitality and takes great pride in her job. She always made sure we had what we needed and went out of her way to take care of us. Through our conversations, we learned more about Mexico and even more about Mayan culture. We shared stories about our families. She’s one of the reasons we are planning a return trip in the near future. Thank you, Guadalupe, for your kindness and for making Mexico feel like our second home. A special shout out also goes to: Andrea (Manager), Saturdino (pool/beach server), Enrique (pool/beach server), Reyes (pool concierge). Including Guadalupe, this is the A-team! Thank you for bringing comfort and relaxation to our days. World Café Restaurant Staff: Audomaro, Reina, Elizabeth and Yaneli Thank you for the friendly service and always remembering where we like to sit! Coco-Smoothie/Café: Francisco and Angel Two more friendly faces who bring new meaning to speciality coffee and superb smoothies! Front Desk: Rodrigo Rodrigo was one of the first staff we met when we arrived. He had our room ready earlier than expected. He was patient with all of our questions about the resort, excursions, and more. First impressions matter and Rodrigo made sure of it! Front Desk: Armando The A/C in our room wasn’t working on the last night. Within an hour, we had another room prepared for us. Thank you for a very comfortable last sleep in Mexico! Thank you again to the entire team. We never thought we would consider returning to the same resort twice. We now understand why people do it. You can find sun, sand, and water anywhere, but what leaves a lasting impression are the people. With sincere gratitude, Nikolas and Michelle

We had an amazing time! Beautiful property and the most wonderful staff. We went to celebrate our birthdays and Valentines Day. We went mostly for the kids club and my daughter enjoyed it so much (she’s 6). The restaurants were all great. The night of my daughters birthday we had Andrey as a server in the World Buffet…he truly went out of his way to make my daughters birthday super special and had everyone sing to her. Thank you again Andrey! We do feel as if they need more pools (especially with all the sargassum in the ocean). We stayed on the preferred side and I like how close it was to the beach. Overall it was a wonderful stay!

We came here for our babymoon and enjoyed our time at Dreams Tulum. My first time at an all inclusive was a good one. We had a swim out room. The resort felt like we were in the jungle, as iguanas, cats, racoons, birds, etc are around but dont bother the guests. The rooms and facilities can feel a bit dated but the staff does their best to upkeep it. Pools were fine, unfortunately we didnt get into the ocean since the beach did have a lot of seaweed, but that is expected this time of year. Food was alright, some restaurants are better than others. We enjoyed the French and Mexican restaurants the most. Horacio at the gym was great, he was very nice and kept the gym clean and tennis running smoothly. Thank you to the staff! Note: if you do the timeshare presentation, be prepared for it to go over 90 minutes if you arent firm in saying no to high pressure sales. We were respectful of their time and expect them to return the favor.

Dated is the headline for this property. It is due for a remodel. Pros: the room was the one spot where it appears that they have done some updates. The staff was for the most part friendly and accommodating. Cons: The sargassum (seaweed) makes the beach unusable, but this is expected during this time of year. The preferred upgrade did not offer a lot of benefit unless you wanted to use the lounge which is just off from the coffee shop area. The lobby and lobby bar is nearly unusable as it is so far from the rest of the resort. The food is subpar even for an all-inclusive. The wait to get into most restaurants is incredibly long, you put your name in, then wait, but have to be around when the call your name. There are not enough loungers around the pool, and you must be up by 6:30pm if you want to start claiming a chair. There's really nothing else around this resort, it's pretty well isolated. Overall it is just a very outdated property. I would consider it very average as best for an all-inclusive. For reference, in this area I've stayed at: -Hyatt Vivid Playa del Carmen -Barcelo Puerto Aventuras -Riu Palace Rivieria Maya -Iberostar Grand Paraiso -Dreams Riviera Cancu in Puerto Morelos -Secrets Riviera Maya -Sandos Playacar -and a few others. The above hands down better that this property.

Overall, it was a nice experience. The staff was wonderful. The drinks were great. We loved having the kiddie pool and a deeper pool right essentially connected to we could all be together while all kids (ages, 3, 5, and 10) were safe and happy. The beach had piles of seaweed 18 inches high and 6 feet across, and the water was pretty murky for 30-50 yards out. I never saw anyone swimming. I have heard that this year is unusually full of seaweed because of the hot weather, so maybe other years have been fine, but not this year. The beach was fun to play in the sand and walk along as long as you stayed away from the seaweed. The resort itself is beautifully maintained. The restaurants did not open until noon and 6 which was a little later than we would have preferred for the kids, but the food was good.