Dreams Tulum Resort & Spa

Horatio at the gym was amazing. The gym was very clean and very friendly and all the equipment was great lots of weights.

The entertainment here was incredible, never a dull moment. Erick and Raoul and Ronny made it and incredible trip.

The entertainment staff at the pool during the day was some of the best in the business in my opinion. It was so clear they loved their jobs and enjoyed making everyone’s holidays incredible. Erick, Victor, Raul, Jared, Ronny and Ruby were the best best best we had so much fun dancing with them everyday. Guadalupe was our absolute favourite server she was so caring and kind and made sure we always had a tasty drink in our hands and a smile on our faces. The rooms were beautiful, but we didn’t have AC for the last two full days of our trip and the room got up to 28 degrees celcius in there which made sure we didn’t have a good sleep those nights. Hopefully this doesn’t happen to anyone else! It seemed like something was broken and maintenance weren’t able to fix it in time. All of the food was stunning and all the service we had was absolutely amazing.

The room was lovely, and the balcony quiet #3222. However we did leave the bathroom fan on at night for 'white noise' to block out the occasional neighbor noise. Housekeeping was exceptional. I would be reluctant to recommend to physically challenged people. No elevators and most of the room blocks are 2 floors high. The fashionable uneven paving stones to meals are interesting, but my sister had to get used to walking on them. We were a Bit of a walk from the main food place...but we enjoyed the exercise, and seeing the odd Iguana, and Raccoon at night. Meals in the main place were quite good- variety. If you want real juice, order from the table staff. Busy times 09:30am and 7:30 pm. We walked the beach a few times, but there are weeds, Sargassum..look it up. Despite best efforts Many places are Struggling to control this stuff. The pool seats are not as hard to find as other resorts...though the rules say you are not to 'save' then walk away for the day...it still happens. Be kind to other Travellers. You cannot walk to anywhere outside of the resort. It is a 15 min drive into Tulum. Sadly, the stores on-site take advantage of that. $35 US for Sunblock! About 2x the city price (we took a cab to the city one day...and probably broke even buying sunblock, pills and food there). Taxis Anywhere are EXTREMEMLY high... We did a few tours with minibus transport included. As we checked out, I commented to the male..40-50's on the far left of the desk that I found the pumped in Strong Scent in the lobby was too strong. He dismissed my concern, and said that EVERYONE else likes it. As a retired nurse, and someone sensitive to scents, I prefer the slogan in the hospital.."No scents makes sense". Overall this hotel is Very good... we enjoyed our 1 week vacation...but Tulum is "One and done" for us. VERY expensive.

Rodrigo was amazing !!! So helpful and friendly