Beaches Turks & Caicos Resort Villages & Spa

If I could give this resort zero stars, I would. This was, without question, one of the worst resort experiences my family and I have ever had. We traveled as three families, booked three rooms, and spent approximately $40,000 on this vacation. Looking back, I wouldn’t spend $5,000 to stay here. It was that disappointing. Don’t believe the beautiful marketing photos. They showcase the newest village to convince you to book, but once you arrive, there’s a good chance you’ll be placed in one of the oldest, most outdated buildings. It felt like a bait-and-switch. The room we received looked nothing like the luxury experience they advertise. The nightmare started the moment we landed. The airport shuttle was filthy, with ripped seats, poor air conditioning, and looked like it hadn’t been updated in years. For a resort charging luxury prices, this was completely unacceptable and an embarrassing first impression. The food was, without exaggeration, some of the worst we’ve ever had at a resort. Much of it looked and tasted like it had been sitting out for hours, and several dishes smelled old and unappetizing. Our kids refused to eat it. We had no choice but to leave the resort and pay out of pocket to eat at restaurants around the island because we couldn’t find meals our families would eat. Imagine paying $40,000 for an all-inclusive vacation and then having to leave the resort just to get a decent meal. The service was just as bad. Staff members often seemed uninterested, requests took forever, and there was little sense of hospitality. It felt like once they had your money, your satisfaction was no longer a priority. This resort markets itself as a luxury destination, but our experience was the complete opposite. Outdated rooms, misleading advertising, terrible food, poor service, and an unacceptable airport transfer. It was one disappointment after another. We’ve stayed at resorts all over the world, and this ranks as the worst resort experience we’ve ever had. Beaches Turks & Caicos completely failed to deliver the luxury vacation it promises. We left feeling frustrated, disappointed, and like we had wasted a tremendous amount of money. Save your money and go somewhere else. There are countless resorts in the Caribbean that offer better rooms, better food, better service, and a much better overall experience. We will never return, and we cannot recommend this resort to anyone.

We absolutely love Beaches Turks and Caicos! The staff are consistently wonderful and attentive. A special thanks to Super Susan at the Jerk Shake for going above and beyond for my family and me. She made my daughter feel truly special, particularly during her birthday week. We genuinely cherish Beaches and the incredible staff who make every visit memorable, which is why we keep returning.

This was our 4th trip to Beaches Turks. Has always been a great vacation staff, grounds and service is what you expect and enjoy from a Beaches resort. We will not be returning due to the scuba diving. You are hounded with them wanting to do classes. My wife and daughter are open water and im advanced every interaction was they should get there advance. I can do it for X amount of money. They only care about doing classes and catering to new divers checking out. Was on a dive with an 11 year old who almost lost her weight belt was all over the place and DM had to stay with her the whole time.BUT they got paid for a class for her. Your dives are 30 to 35 min only not the usual 45+ your use to its went down hill from when we dove with them 3 other times on vacation. You also have to do a "check out orientation " which is better called can I sell you a class. Also Laurent in the dive shop acts like she is put out if you ask a question or when you check in. Dont go here if scuba diving is why you choose a Beaches or Sandles. Its not ran like the other Sandals and Beaches resorts. We only dove 4 times. It was not worth getting up early for a 30 min dive you feel rushed back to boat. Have the dives logged on my computer to show times. If scuba is what your in to pick another resort.

Our family paid more than $22,000 for what was supposed to be a premium eight-night vacation at Beaches Turks & Caicos. Instead, we experienced unsanitary accommodations, repeated cockroach sightings, serious maintenance and safety problems, appalling management failures, and an incident involving our minor daughter that has caused our family severe emotional and psychological distress. The original room was not properly inspected or prepared. Two sinks were clogged, the door was visibly dirty, and we found broken glass near the coffee machine. Far more disturbing, a housekeeping employee entered after my 12-year-old daughter expressly stated that she was changing and told the employee not to come in. The employee opened the door while my daughter was nude. This was not a minor service issue. It was a serious violation of a child’s privacy and security, and the emotional impact on our daughter and family has been profound. Then came the cockroaches. Our daughter discovered cockroaches inside the room after getting down from the bunk bed at night. We also observed cockroaches elsewhere throughout the hotel, including the elevators on multiple days. We sealed our clothing inside our luggage and had it dry-cleaned because we were afraid of bringing cockroaches home. What makes this even more disturbing is that the room we vacated because of the cockroaches was reportedly rented to another family only hours later. Guests should ask themselves what kind of inspection, treatment, or sanitation could realistically have occurred during that brief period. Management repeatedly failed to follow through. Promised calls did not happen. We were moved overnight into a lower-category room, and the resort later attempted to require a sweeping release and confidentiality agreement before providing the acknowledged $676 room-category refund. The proposed document went far beyond a simple refund and would have required us to release claims connected with the entire stay. Corporate’s eventual response was a slap in the face. Rather than meaningfully addressing the cockroach infestation, the condition of the room, the handling of our daughter’s privacy violation, or management’s repeated failures, the response minimized the experience as concerns that had supposedly been “addressed.” Their suggestion that they hoped to welcome us back was completely tone-deaf. I am posting some photographs now, with additional documentation to follow. I have videos that I will have to create some stills of. I will also be filing complaints with the appropriate health authorities, travel-industry organizations, regulatory agencies, and any other entities responsible for hotel sanitation, safety, and consumer protection. Families considering this resort deserve to know what occurred. Based on our experience, the luxury image being marketed bears no resemblance to the sanitation standards, guest protections, accountability, or corporate concern we encountered. I would never entrust my family to this resort again.

Five-Star Review - Chef Tiziano Malandrucco beyond any expectation! When planning for our company retreat in Turks & Caicos, I wanted an experience that would bring our team together and create a memorable evening and bonding experience outside of business meetings. Hiring Chef Tiziano exceeded every expectation. From the very first interaction, the level of professionalism, communication, and attention to detail was exceptional. My wife complains that I am overly "picky" and yet I was in no way disappointed. The dinner was thoughtfully prepared using the freshest ingredients and old-world Italian recipes, beautifully presented, and tailored to the exact preferences of our group. It was immediately clear that we were working with someone who takes genuine pride in their craft. From his arrival at 2:30 pm for our 6:30 dinner, the communication and energy was apparent. Several of the spouses were asking questions about preparation and Chef was only too happy to discuss. The food itself was outstanding. Watching the squid go from package to plate was exceptional. The meal felt like a special event, combining the quality and creativity of a fine dining restaurant with the comfort and personal attention that only a private chef can provide. For the record, I am completely spoiled when it comes to tiramisu at any other fine Italian restaurant. And the freshly homemade focaccia was worth fighting for. There are several "big boys" in the group and when asked Chef noted "we will also make sure to be generous with portions." What impressed us most was the chef's ability to create a relaxed and enjoyable atmosphere while simultaneously managing every detail behind the scenes. Everything was handled seamlessly, allowing us to focus on enjoying our time together and appreciating the remarkable cuisine. As Turks & Caicos, and especially Grace Bay Club, is known as a destination for its beauty and hospitality, this experience still managed to stand out. The meal created lasting memories, and my senior team continues to comment, and it added tremendous value to our retreat. If you are visiting Turks & Caicos and are considering a private chef, I would recommend Chef Tiziano Malandrucco Chef Turks and Caicos Ltd. without hesitation. Exceptional food, exceptional service, and a truly memorable experience from start to finish. Donald Abrams Clinical Compensation Consultants, LLC