Beaches Turks & Caicos Resort Villages & Spa

Me and my family visited Beaches two weeks ago and even now the memories are still fresh in our head that our experience at beaches was TOP NOTCH!! Our room was super comfortable and the atmosphere felt like summer everyday! The food at the restaurants were high quality and the place is very full of activities like for kids, and speaking of kids my daughter REALLY loved this intern named Pierreline even now she talks about the little games they’d play and things she learned from KIDS CAMP and I personally met Pierreline too and she is such a kind soul. Shows my daughter attention without looking annoyed and I really love that! My daughter loved her and I’m happy my daughter’s summer trip was made. The interns are very friendly and caring, staff also were friendly and professional. The pools are clean and we never feel not appreciated and attended to. I wish we could stay here forever but, We will definitely be back !

First time at an all inclusive resort and it checked all the boxes. We are already planning to return in 2 years!

Kimonos was a disaster. It’s by reservation only and we were only able to get one for Thursday night and we leave Saturday. The chef must have been new, because he didn’t do anything. No utensil tricks or engaging with the audience for that matter We had a great time piggy backing on everyone around us. Also, we have 1 person with gluten allergy and one with an egg allergy. Don’t get me wrong, I understand d the seriousness of food allergies. But we got bland white rice with onions and ginger, no soy sauce, no egg. It was horrible. In situations like this, perhaps separately prepare the allergy food and lets everyone else enjoy flavorful food?! I spoke with the manager Feana who offered to bring my family some “real” fried rice. That’s just a small gesture for something that could have been handled much better. Your “chef” needs to be better.

Beaches resort on Turks & Caicos exceeded our expectations. The level of service that Georgia, Rassul and Romano gave our family was above and beyond. They answered any questions our crew had. They not only provided a superb level of service but even anticipated our needs. We came as a large family with Mimi old arrival and departure times but every single need was met with big smiles. Our whole big crazy family is looking forward to our next trip and seeing Georgia and her team again!

We just finished a 6 night stay at Beaches Turks & Caicos. At the urging of our travel agent, we booked a concierge suite in the Treasurer Beach village for our family of 5. I’m going to share a lot of tips that we learned along the way to hopefully make things go smoother for others. 1. Lower your expectations. We learned that no matter how much we spent to stay there, people really didn’t care that we were there. The vast majority of the staff were not helpful or friendly and that was hard to believe, I will point out some who did stand out against this norm. 2. Concierge level got us absolutely nothing that we couldn’t get on our own. So don’t do it. 3. Our daughter has celiac disease and has to eat gluten free, so we were told that we would have to see the culinary concierge. Her office was not open on Saturday, so we had to go there on Sunday. She was very rude and didn’t understand what we were trying to ask and said we would need to fill out a paper for every meal a day in advance and bring it to her office. I found this to be very strange and we did it for a few meals but not all of them. We got further mentioning her allergy to the staff at each restaurant when we arrived. 4. Here’s a sample of the restaurants we liked. Schooners was good and had good options. Butch's had great service but oddly enough, my ribeye was the only thing I did not like as it was not flavorful or cooked properly. Their breakfast was good as well. We loved Barefoot by the sea and they were super friendly and accommodative. 5. Drink service at the restaurants is very very slow and refills are hard to come by. Bar service was good for the most part and they will fill up any cup you bring. I brought a yeti tumbler and metal straw and used it all the time. It’s so hot and humid so drinks get nasty quickly. 6. Our room was nice and kept very clean. Sherry Ann (housekeeper) was the single nicest employee we encountered. How beer, after we checked in, the AC wasn’t working great and it was over 80 in the room and not cooling down. I called the concierge and it finally did seem to cool down. 7. The airport is a total disaster. Upon arriving, we stood in line in 90 degree heat and humidity for 45 minutes just to get a ride to the resort. The driver was very rude, an erratic driver and it was not what you’d expect for as much as what’s paid. Prepare yourself for the worst airport experience ever. They are not equipped for the amount of people coming in there and it shows. 8. The pools and beach are very nice and we used all of them at various times. Especially liked Treasure Beach infinity pool and the French village and Italian village pools. 9. Our photographer Rooftop was amazing. He went above and beyond to get some great shots of our family. So all in all, I would give this resort a very average rating due to lack of friendliness and helpfulness of the staff overall. I’d love to have Beaches contact me about a survey but doubt it will happen. I would not return to this location and probably not any of their other sites either just not worth the disappointment.