Beaches Turks & Caicos Resort Villages & Spa

We cannot say enough wonderful things about Tahjay Rose, our autistic son’s Beaches Buddy. From the very beginning of our vacation, Tahjay went above and beyond to make sure our son was active, engaged, and having the absolute best time. Tahjay spent hours with our son on the water slide, pushed him through the lazy river, helped him jump on the trampolines in the ocean, took him kayaking, and supported him on the sailboat. But more than anything, Tahjay made a genuine connection with our son. As parents of a child with special needs, trusting someone with your child is incredibly important. Tahjay earned our trust from the very beginning because of the patience, care, and support he showed our son. And the biggest testament to their bond came from my son himself. He kept telling us, “No mommy, only me and Tahjay.” Tahjay truly made a difference in our son’s vacation—and in ours. We will always be grateful for the kindness, patience, energy, and genuine connection he gave our son. Thank you, Tahjay, for giving our son the best vacation and for becoming someone he trusted and loved spending time with. You will always be a special part of one of our family’s favorite memories. The Schoenfeld’s

⭐️⭐️⭐️⭐️⭐️An Incredible Special Needs Concierge – Dannia We cannot say enough wonderful things about Dannia, our Special Needs Concierge at Beaches Turks & Caicos. From the moment we arrived, she went above and beyond to make sure our son with autism had an amazing experience. Dannia took the time to truly understand our son and went out of her way to find a Beaches Buddy who was the perfect fit for him. She also made sure he received a daily snack pack filled with his preferred snacks—even some that were difficult to find—and somehow always made sure he had what he needed. What stood out most was the genuine warmth and care she showed our entire family. Dannia continuously checked in on us, making sure our son was happy and that we were comfortable and enjoying our vacation. Her kindness never felt like it was simply part of her job; she truly cared. For families traveling with a child with special needs, having someone like Dannia can make all the difference. She gave us peace of mind, made my son feel understood and welcomed, and helped make our family vacation incredibly special. Thank you, Dannia, for your incredible kindness, thoughtfulness, and warm heart. You made a lasting impact on our family, and we are so grateful for you! ❤️ The Schoenfeld’s

Should have built a new gym facility at Treasure Beach. Most pathetic gyms I have ever seen on a property that gets so much hype . They also have no idea how to deal with food allergies. My son is allergic to eggs and even though the waiters asked if anyone had an allergy before every meal, they could not help us find food for him to eat. It was so frustrating. At one meal, they game him a roll that ended up having eggs in it, and he threw up an hour later. The wait staff and chefs should be trained better . Consider bringing your own food if your kids have allergies.

nice place for family with children, lots of fun stuff to do and see, a must try one time

I rarely leave reviews like this, but what our family experienced at Beaches Turks & Caicos was so disturbing that other families need to know. We traveled as a family with three young children and expected a safe, clean, high-end family resort. Instead, shortly after arriving, we had numerous mosquitoes inside our room and our children were being bitten. One of our children has severe reactions to mosquito bites, which we explained to the resort. We asked to be moved to a higher floor because we were extremely concerned. What happened afterward was far worse. We were told to pack up our entire room within approximately 30 minutes for a room change, yet they would not even allow us to see the replacement room first. Then came the most horrifying part of our stay. While in the lobby requesting a room change, another man came and complained that the public restrooms were overflowing “with sh*t everywhere.” It didn’t end there. We returned to our room because one of our children developed a high fever from the bites and needed medication and discovered that the bathroom had FLOODED. There was contaminated water involving fecal matter coming through the bathroom area, including the sink/shower area. This was absolutely disgusting and, in our opinion, a serious sanitation concern—especially at a resort catering specifically to families with young children. Our whole building had flooded and the next door room had sewage water flowing out of their room. We also witnessed guests walking through contaminated water that was flowing toward the main pool. The smell was horrific. Our children became nauseous, had reactions from the mosquito bites, and were extremely distressed by what they witnessed. The emotional impact did not end when we left the resort. Our children are now fearful that something like this will happen again when we stay at a hotel, and we are having to seek therapy to help them work through that fear and feel comfortable traveling again. No family should return from what was supposed to be a relaxing vacation dealing with this kind of lasting anxiety. At that point, we no longer felt that the resort was a safe or sanitary place for our family to remain. We documented what was happening and sent videos directly to a manager, Al. We received no meaningful response while we were dealing with the situation. At checkout, we were told the messages had not been received, even though I was able to show the text communication and delivery on my phone. We ultimately LEFT Beaches and moved our family to another resort because we could not continue our vacation under these conditions. What makes this even more disappointing is how Beaches has handled the situation afterward. Despite everything we experienced and documented, they have refused to provide the refund we requested. Instead, they offered us four complimentary nights toward a FUTURE stay. Why would we want to return to a resort after an experience like this? We paid for a family vacation—not mosquitoes in our room, a sanitation incident involving fecal-contaminated water, sick and uncomfortable children, inadequate communication from management, and having to pack up our family and relocate to another hotel. The beach may be beautiful and the resort may photograph well, but none of that matters when basic cleanliness, sanitation, safety, and management response fail when you need them most. For the amount of money Beaches charges and the way it markets itself to families, we expected significantly better. We have photos, videos, and text communications documenting what occurred. Unfortunately, this was one of the worst resort experiences our family has ever had, and based on both what happened during our stay and how our complaint has been handled afterward, we cannot recommend Beaches Turks & Caicos.