Beaches Turks & Caicos Resort Villages & Spa

First off, a warm thank you to Donohugh & Shamar for making our first family trip unforgettable. Both went above and beyond to make our stay amazing & "Momma Fran" is ready to come back. This was her first trip to an AI and she was spoiled. From delicious cold shrimp platters mid-afternoon at our cabana, special requests to make our bloodys just like home, to late night golf cart rides back to our villa, everything was wonderful. We had great service at our dinners, with one special lady, Danielle, at Arizonas,made our dinner outstanding. This young lady should truly be in guest services management. Our time spent at the pools were nice. The waters were a good temperature and were clean during our stay. The beach was absolute perfection. White soft sands & crystal clear waters. The grounds were immaculate and well kept with beautiful flowers. We stayed in Treasure Beach 4bdrm Villa and it was well cared for by our housekeeping. Unfortunately, we never learned their names as they came during mid-afternoon and didn't leave their name cards as some resorts do. We also had a private chef for dinner one night and for breakfast! This was an amazing suprise!! We normally do couple's only resorts and we are planning a return visit to this family resort. The property was large and with full capacity it still never seemed packed. Even at the busiest pool, TB, we had fast service at the swim up bar, or Romario would whip us up a drink from his beverage cart! Romario was a hard worker and we enjoyed his company. 💓 Good, Hardin & Hauck Family

We took our adult family of 8 for a once in a lifetime vacation and we stayed in the Key West village in a 4 bedroom villa #6117. Our butlers were Ashuli and Dominique and they were FABULOUS! They got us reservations at Butches and Kimonos and they also got us cabanas at the various pools throughout the resort during the week. We spent out first day at the Seaside village pool and had lunch at Arizonas. We spent our 2nd day at the Treasure Beach pool. The rest of the week, we spent our days at the Italian pool which seemed to be the liveliest. Dialdo at the Italian pool let various entertainment and trivia. He was very good at pulling people into the action. We had a lot of fun with Dialdo. We also spent time at the adult pool in Key West which was very quiet. And of course the ocean was beautiful! The water was crystal clear and gorgeous shades of blue.

We recently returned from a stay at Beaches Turks and Caicos, and while we paid a significant premium to book an upgraded room category months in advance, the service we received during a major personal milestone was entirely unacceptable. During the entire booking process and in every single interaction with representatives leading up to and including the day of our arrival, I was asked if we were celebrating anything. I explicitly informed them that this was an extremely special occasion for us. I was assured numerous times that our celebration was noted and would be acknowledged in a very special way during our stay. Unfortunately, the staff completely dropped the ball. When the day came, the resort committed a multitude of errors that utterly ruined our celebration. It wasn’t a case of a single minor oversight; it was a chain of careless mistakes that proved there was zero communication between management and the front-line staff. To make matters worse, I contacted Customer Care upon returning home to express our disappointment. The response we received was a generic email essentially stating that "these things happen." For a resort that heavily markets itself on luxury and priding itself on celebrating special occasions, they fell miles short. I understand that mistakes happen in the hospitality industry, but a cascade of errors combined with a completely dismissive attitude from customer service points to gross carelessness. Beaches needs to take actual ownership of their mistakes instead of brushing off guests who paid a premium expecting the special experience they were promised. Avoid upgrading for a special occasion here—they talk a great game beforehand, but the execution and follow-through are nonexistent.

We loved beaches! My husband and I took our two young sons (ages 4 & 6) and stayed in the Italian villa. I’m not sure if May is off peak but we had great weather and no problems at all getting chairs at the pool or beach anytime throughout the day. The service at the bars and restaurants was great, everyone was very friendly. Food was ok our favorite was the hibachi and Dino’s pizza for lunches. Our kids loved the camps I just wish they would have been able to stay together but because the ages of the camps was 0-4 and 5-7 they were split up. The beach is absolutely gorgeous! The water is the bluest I’ve ever seen anywhere else. My only complaint was I did have a problem with my Catamaran excursion. It was booked for a Friday, I had the confirmation and everything and luckily I stopped at the excursions desk prior to ask about it and they informed me my date had been changed to Thursday with no one contacting me. I even went to concierge and they said again it was Friday so had I not gone to check in I would have completely missed the tour. I actually already had something else booked on Thursday so it also left us double booked. After moving things around it all worked out and we enjoyed all of it. So much so that we will be returning next year and upgraded to the butler service.

We had a small group travelling for my son's and daughter in law's 40th birthday total of 11 travelers, including 4 kids.. stayed 4 nights only, during FL spring break week. It was our fist visit to a Beaches resort, we were expecting to make reservations at least in the steakhouse, and the French one. They told us NO reservations allowed before checking in the resort, but by the time we were all checked in, there was nothing available. Ended up going the first night to Marios' the italian restaurant where we felt rushed to order, not a great quality on the food either. For breakfast we went to Butch's and they took foreverrrrr to sit us, to take our order and to serve us the food :( La Pinta, Soy, The Cricketeers Pub, Barefoot by the Seas were good restaurants with better service. Our rooms were great, very good located, pools and beach wonderful. Would like to return when it is not a HIGH season for us.