Beaches Turks & Caicos Resort Villages & Spa

- Cockroaches throughout the resort. We personally observed them in multiple areas, including elevators used by butlers transporting food to guests. I also have videos, which unfortunately I cannot upload here. - Cockroaches in restaurants. We personally observed cockroaches in resort restaurants, including Bobby Dee’s and Le Petit Chateau. - Cockroaches in guest rooms. In the middle of the night, our children discovered multiple cockroaches near their bunk beds, forcing our family to change rooms. The following morning, I observed new guests already occupying the room we had vacated. A room vacated because of reported cockroach activity should have been immediately taken out of service, professionally treated for pests, thoroughly inspected, and cleared before being returned to inventory. - Unfortunately, TripAdvisor will not let me upload the release and confidentiality agreement the resort wanted us to sign. The document contained a broad release covering the stay and a confidentiality provision. It even included our children as releasing parties and provided signature lines for them. I found that deeply troubling. We paid over $22,000 for an eight-night family vacation at Beaches Turks & Caicos. What we received was nowhere close to a luxury resort experience. Our room had clogged sinks, a visibly dirty door, and broken glass near the coffee machine at check in. Even worse, a housekeeping employee entered after our 12-year-old daughter expressly said she was changing and told the employee not to come in. Then there were the cockroaches. We found them in our room, repeatedly saw them in the elevators, and there were lots of cockroaches throughout the grounds. It was disgusting. We were so concerned about bringing them home that we sealed our clothing inside our luggage, had the clothing dry-cleaned, and kept the suitcases wrapped in plastic for weeks. Management's handling of the situation was abysmal. Promised follow-ups did not happen, we were forced into a lower-category room overnight when the kids saw multiple cockroaches by their bunk beds, and the resort then attempted to require us to sign a sweeping release and confidentiality agreement in connection with the acknowledged $676 room-category difference. Luxury is a marketing slogan here, not a standard. Our experience was filthy, chaotic, invasive, and disgracefully handled. I would never return and would strongly warn other families to think twice before spending their money here.

Amazing experience at Beaches. We stayed in the 2 bedroom Concierge Room at Treasure Beach. The view was amazing and the rooms were spacious. The resort is huge, with 5 villages that feels like 5 different resorts. The beach is pure heaven. Food was good and the dive team amazing. Best massage we ever had at the Red Lane Spa.

Returning in two weeks with my family of four (my husband and our two sons, ages 8 and 14)! My 14-year-old chooses this vacation year after year, our boys outgrew Disney cruises quickly, but this resort never gets old. We all absolutely love it - the activities, the food, and the beach are incredible. We can't wait to explore the new area and restaurants and hear it's only gotten better! Will provide a full review from my kids perspective once we return!

We just returned from the most incredible week at Beaches Turks and Caicos, and honestly, we're still riding the high. We traveled as a family of four to celebrate our son's 5th birthday, and this resort absolutely delivered in ways we didn't even know to expect. I've stayed at several Sandals properties over the years, so I came in with good expectations, but this location, and more specifically their staff, exceeded every single one of them. THE BUTLER TEAM The real MVP of our stay was our butler team. Jermaine and Ashuli weren't just available when we needed something; they anticipated what we needed before we even asked. Seriously, these two are like secret ninjas. My kids started joking about how they'd magically appear at exactly the right moments with exactly the right things. They learned our kids' snack preferences within hours and kept them stocked without us having to remember to ask. They secured our favorite cabana spot every single day (which is no small feat at a busy resort), and they managed our activity schedule like personal concierges. They even remembered our lunch orders and had everything ready so we could transition smoothly between activities and never missed a dinner reservation. But what really stood out was how they made us feel like family, not just guests. Their manager, David, clearly runs an exceptional team because you could feel the care and attention in everything they did. For our son's birthday celebration especially, they went above and beyond with thoughtful surprises that made him feel incredibly special. The whole team truly made us feel pampered and at home. That's the best way I can describe it. EXCEPTIONAL DINING EXPERIENCES The food at Beaches lives up to the Sandals reputation. Actually, it exceeded it. We ate at two standout restaurants that deserve special mention. The French restaurant was genuinely impressive. Chef Alain deserves serious recognition for the level of sophistication and flavor he brings to the menu. This is hands-down one of the best meals I've had in a long time, and I'm not exaggerating. The waitstaff, Terry and Sophia, kept the service impeccable throughout. Every course was flavorful and beautifully executed. If there were Michelin stars to award, Chef Alain would have one in my book. The Italian restaurant was also fantastic, though in a completely different way. The food was delicious, but what made it memorable was the waiter team. K'zieno and Devale kept us laughing the entire night while still taking excellent care of us. Sometimes the best restaurant experience isn't just about the food; it's about the people making you feel welcome, and they nailed that. SPA & WELLNESS If you're looking for a massage while you're there, ask for Nicole. She's phenomenal: firm and genuinely relaxing. I genuinely would have booked a massage every day if I could. The spa experience elevated our ability to actually unwind, which is sometimes tricky when you're celebrating and staying active with kids. THE RESORT ITSELF The property is well-maintained and clean. We actually saw ongoing updates happening during our stay, which shows management is committed to keeping things fresh. One tip: take time to review the different room categories carefully when booking. There are several options, and it's worth thinking through which style fits your family's preferences best. We found plenty of variety that allowed different family members to do what made them happiest. A VACATION THAT WORKED FOR EVERYONE What made this trip truly special was that we managed to do something that can be tricky with a family: we celebrated our son's birthday in a big way while still getting the downtime and relaxation we desperately needed as parents. That balance doesn't happen by accident. It happens because the team there genuinely cares about creating an experience, not just providing a service. THE BOTTOM LINE If you're considering Beaches Turks and Caicos, especially with a family, do it. The staff clearly knows what guest experience is supposed to feel like. It's the kind of place where you leave already thinking about when you can come back. We're already planning our return trip.

I had a horrible experience trying to book this trip via telephone with Beaches / Sandals representative. Prior to this experience, I'd always recommend going directly through the resort when booking these types of vacations but this was a miserable experience. Their procedure for handling customer inquiries is seemingly designed to break you down so you never call back. Over the course of trying to book my trip, I called to ask some clarifying questions about which rooms were available and finally got a trip booked, though the stay between two different rooms because the room we wanted was not available for our entire duration (or so I was originally told). Well, doing a "double booking" made my reservation apparently extremely complicated for their representatives, because everything was a mess after that. I called back later to pay off my bill and asked if the room ended up being available for the entirety of our stay, and lo and behold it was actually open. So they cancelled my original booking and re-booked us in the room for the entire stay. Great! Now to pay off the bill... I was told the total amount due and paid it. It ended up being slightly more expensive than expected so I decided to pass on the travel insurance. Well the rep (Marie) couldn't have that, so she told me there was a down payment from my cancelled booking that would transfer over to my new booking, meaning my total was lower than what it showed on my account. Great! I will include the travel insurance then. We get to the end of the call and I ask to pay off the remaining balance on my account. She quotes me on what that is, so I pay it through their web form. After paying, I ask to get a receipt of everything purchased and my total balance of $0. She sends me an email and it states I still owe $1594. I tell her this, on the phone, and she says oh that's incorrect, it's because there's still a pending amount from your original booking but once that transfers over you won't owe anything! I double - and even triple check with her before getting off the phone and she assures me it is an error on the email and that I will owe nothing. Fast forward a week, and I was charged an additional $797 by Beaches out of nowhere. I call back, and speak to a gentleman named Carlos. He tells me Marie must have been mistaken, but if she told me that there was $0 balance they would honor it, they would just have to review the call and get back to me. I say, of course, very reasonable, I will wait. There is a deadline for when the trip becomes non-refundable, I ask Carlos if it's possible to extend that deadline until this all gets sorted out - he tells me he will do that. I wait weeks, nobody gets back to me. I call back, and am told my case is still under review, call back in another week. I wait a week, and call back again. I'm given the same response - someone is still reviewing my ticket, call back in another week. I wait two weeks, call back again, and finally I'm redirected back to the original agent (Marie) who told me I owed $0. She says she made a mistake and misread the balance on my account, and that she was "very sorry." I ask if I can have a refund on the insurance I purchased, since I was not going to purchase it until she stated my "updated total" (which was wrong). She said that's non-refundable. I ask if there's anything she can do, and she says no because "no booking error was made, everything was correct - I just told you the wrong thing." I let her know that Carlos told me that our call was being reviewed and if what I said was correct, they would honor what I was told. She says she doesn't understand why Carlos would say that, and that he was wrong, they would not honor it. I completely understand mistakes happen. I understand booking reps may not have the power to offer refunds or credits. But I was put through the ringer on this when I was just trying to finalize my payment on our trip so I could stop worrying about it. I've listened to their same hold music "Is This Love" by Bob Marley about 100x on repeat now because of how many times they'd put me on hold to review my account and then say they're still reviewing it. I've listened to them "confirm my reservation" by reading letter by letter my family's first, middle, and last names, our booking times and details "just to confirm our account" before being able to speak to me. It feels they have procedure in place just to make customers lose their mind trying to find very simple answers to their inquiries. If you read this far, credit to you. TLDR: Do not book through their phone line. The process was miserable, I was given incorrect information multiple times, and even after another representative told me they would honor what I was originally told, they ultimately did not.