Beaches Turks & Caicos Resort Villages & Spa

We had been planning our trip to Turks for 2 years and had heard extremely good things about the resort. My husband and I had been to Sandals St. Vincent and had the best experience with the most kind people we had ever met so we decided to join the Insiders and book this trip to Turks with the kids. I will start with the good. The check in process was amazing and fast. We were in our room in about 20 minutes. We met an amazing photographer, Romaine, and he secured our spot for family photos (when we took the photos we ended up buying a big package because he was the absolute best). We got a welcome drink and a tour of our room. We had a concierge family suite in the Italian Village. It was perfect for our family of 4. Extremely clean and spacious. The Italian pool is where most of the entertainment happens so that was fun to be so close. If you are the family that likes to participate in the games and go to the shows the Italian village is perfect. The entertainment staff was amazing, shout out to Marton. Also want to mention Alex that drives the train for transportation between the villages. He was so kind and gave us all the pointers of where to eat and what to do that was fun. The games were fun during the day and the shows were entertaining at night. My favorite was the beach party. Great food, amazing staff, fire show and we danced the night away. The beach is absolutely gorgeous and the water pristine. If you are concierge level, I highly recommend the adults only cruise they offer. It was a fun boat ride with amazing staff, trivia and cocktails. The best restaurants were Butches and Pinta. We were sad that we waited until the last few days to discover Pinta because it really was amazing. We had the best experience there. Unfortunately, on to the not so great aspects. Like I said, that anticipation for this trip was high. It is an extremely expensive vacation and so I expected the customer service to be better. It was not great. The first night we were there, a bartender was so rude to me about the Appleton rum (for some reason I was calling it whiskey) that I cried. I was overwhelmed from traveling and tired but genuinely happy to be there and I figured out that night that the service, attitude and vibe was not going to be like St. Vincent. We also learned very quickly to not wait until you were extremely hungry to eat. Every restaurant was at least a 45 minute wait. Some servers in the restaurant were kind and some not. Being concierge level, I didn't feel as if anyone could answer our questions. They did book our 2 reservations for the restaurants that needed them but every time we went in to ask about something it was like they didn't know and/or didn't really care. We asked about a charge on our account and they said we needed to go talk to the Spa, when in reality it was for the hair braiding the kids got. When we walked allll the way back to the spa in Key West. They knew what the charges were. The day before checkout you get a paper with when we needed to have our bags ready and when we needed to be ready for departure to the airport. The information was wrong so we went to ask and the response was "don't worry they know what they're doing". Ok, but we would have missed our flight with the time on the paper. So, we had to go back really early the next morning to figure it out. Then we were told that we had our own departure lounge for Italian Village and that was not true, it is in the French Village. So we were walking around and around that morning just to figure out where we were supposed to leave from. The MOST disappointing part about the whole experience is that I left 7 swimming suits and 3 cover ups in a drawer in our room. I called multiple times to try and ask about a lost and found. My husband called also, only to also be put on hold and then told that they do not have them. I gave exact description of all items. I put a customer service ticket in online with no response. I don't understand how a reputable business like Sandals and Beaches does not have a lost and found that items are placed in, at least for a certain amount of time. 7 swimming suits and the cover ups cost is over 500.00 and it is like...well, you left and we don't really care so sorry we just don't have them. I was so upset. We booked a return trip for 2 years from now because it was a great place to take kids but I'm not so sure now that I want to go back.

Attended a destination wedding at Beaches Turks & Caicos and WOW! 😍💍 The wedding was absolutely beautiful, the staff was amazing, and that BEACH?! 🏝️ 10/10! The resort is HUGE with so much to do, and there was something for everyone kids, adults, and the older folks. We ALL had an amazing time! ✨💙

Incredible experience with our family. Service is amazing, food is great, resort is super clean and full of commodity. The beach and the water sports were next level. You never feel it is too crowded considering property size. Key West village was the right spot.

the worst client services & liars with all of the years we gone to this place every year its been down hill with rooms staff sent this to customer service still no response i had a paid in full reservation and they resold it My booking #16635268  Dear Guest Relations Manager, I am writing to formally complain about the unacceptable handling of my reservation and the poor customer service I experienced during my recent stay at Beaches Resort. My reservation was paid in full well in advance of my arrival. Unfortunately, my flight was cancelled due to severe weather, leaving me stranded at the airport for approximately 14 hours. This delay was completely beyond my control. When I finally arrived at the resort, I was shocked to learn that my original reservation and accommodations had been given to someone else. Nothing was ready for my arrival, and instead of receiving the room I had reserved and paid for, I was assigned a different room in the Caribbean not Key West.This was completely unacceptable and caused unnecessary stress after an already exhausting travel ordeal. I understand that your staff questioned why I did not call the resort. However, after being stranded in an airport for 14 hours because of a weather-related flight cancellation, contacting the resort was not my first priority. More importantly, my reservation had already been paid in full. Since the reservation was fully paid, there should have been no reason to assume I would not arrive. If there had been an outstanding balance on my account, I have no doubt that someone from the resort would have contacted me immediately. It is disappointing that the same effort was not made to protect a reservation that had already been fully paid. To make matters worse, despite failing to honor my confirmed reservation, Beaches Resort still charged my credit card a resort fee of $600 on August 2. I find it unacceptable that additional charges were processed while the resort failed to provide the accommodations I had reserved and paid for. I chose Beaches Resort because of its reputation for exceptional service, but my experience fell far below those expectations. The handling of my reservation demonstrated a lack of respect for your guests and inadequate procedures for managing delayed arrivals caused by circumstances beyond a guest’s control. I request that Beaches Resort: ● Provide a full explanation of why my fully paid reservation was released to another guest. ● Explain why no effort was made to contact me before giving away my accommodations. ● Review the additional $600 resort fee charged to my credit card on August 2 and explain or refund any charges that were not appropriate. ● Offer fair compensation for the inconvenience, disappointment, and disruption caused by your failure to honor my confirmed reservation. I expect a prompt written response and a satisfactory resolution. I hope Beaches Resort will take responsibility for this matter and restore my confidence in your commitment to guest satisfaction Derek the supervisor did give us some type of compensation that i paid for unfortunately I don’t think it was satisfactory i.e. credit for Spa and two days. In addition for future use still feel very short of my expectations considering we have coming here for the last 15 years Sincerely

Me and my family visited Beaches two weeks ago and even now the memories are still fresh in our head that our experience at beaches was TOP NOTCH!! Our room was super comfortable and the atmosphere felt like summer everyday! The food at the restaurants were high quality and the place is very full of activities like for kids, and speaking of kids my daughter REALLY loved this intern named Pierreline even now she talks about the little games they’d play and things she learned from KIDS CAMP and I personally met Pierreline too and she is such a kind soul. Shows my daughter attention without looking annoyed and I really love that! My daughter loved her and I’m happy my daughter’s summer trip was made. The interns are very friendly and caring, staff also were friendly and professional. The pools are clean and we never feel not appreciated and attended to. I wish we could stay here forever but, We will definitely be back !