Beaches Turks & Caicos Resort Villages & Spa

Just got back and what an amazing experience at Beaches T&C! We have traveled all over the Caribbean, and this resort has topped them all. Our last trips have been to Punta Cana where we stayed at Hyatt Ziva Cap Cana (great customer service) and Atlantis (large, amazing water park). What truly sets Beaches apart is their staff. Every single person we interacted with from the servers and bartenders to the security guys and landscapers were so friendly and helpful. It really was amazing! At one point, we needed directions to the teen club and a member of the staff who was already off work for the day and going home, took their time to walk us over there. Above and beyond! Take time to have a conversation with the staff . They have such wonderful stories and are an amazing source of information. We stayed with a large group in two separate Seaside 2 bedroom Butler suites. Our suites were between the Cascades pool and the Iguanas pool. Perfectly located! Our butlers were beyond amazing! Shout out to Jean, Romario, Macarie and Jaena! They took care of everything so we didn’t need to think about anything. They made us feel like family and really made our visit special. They set up cabanas at the beach 2 days (#15. Last beach cabana before getting to the new Treasue Beach section) and a pool cabana 1 day (#7 by Cascades Pool). We didn’t ever want for drinks or food or fun snacks in the room. The biggest help was getting us into the restaurants we wanted to visit, including Butch’s in the new section. We ate dinners at Kimono’s , which was a lot of fun but loud, Mario’s ( delicious chicken parm ) and Butch’s (everything was delicious!). For breakfast, we mostly visited the Reflections buffet, which was plentiful and close to our room. We also got coffee and pastries from the place in the Italian Village (shares a space with Yoyos). We mostly ate at Arizona’s buffet for lunch because the kids liked that the outside grill had burgers, hotdog and chicken, and the indoor buffet had vegetables, fries, chicken nuggets, and a salad bar. And the Jerk truck was delicious! The new Yoyos frozen yogurt place was a hit for after dinner. We visited every pool but particularly loved the pool in the new Treasure beach section and the Cascades pool. The Italian village pool was a little loud (music), Iguanas pool was a bit small, and the French village was very relaxing, but a bit too far from the beach for our liking. The Cascades pool was definitely hot though! The kids dubbed it the “hot tub pool”. Shout out to all the bartenders of the swim up bars! Boy, do they have their work cut out for them! I think they must make thousands of mudslides and strawberry daiquiris a day. The beach was absolutely gorgeous with not a single piece of seaweed in sight. This was a big issue in Punta Cana and in Mexico. The water was crystal clear and we were able to snorkel off the beach to see a few different types of fish. We also walked down the beach towards the reef, but be forewarned, the reef is roped off, and you cannot actually snorkel over it because they are trying to regrow it. You can snorkel around the roped off section where we saw a sea turtle, an eel, and a bunch of different types of fish. The ladies who braided hair and the guys that were booking banana boat rides and parasailing groups, definitely will approach you on the beach. However, if you say no thank you, they will remember and not approach you again. We had yellow flags on the days we were there and the water was perfect. The waterpark was fun for the kids, however, one of the areas was roped off and closed. Not sure what was going on there, but they did have fun in the other sections. The kids (ranging from 13-23) agreed the water park at Atlantis is superior but they said the pools and beach/water were better at Beaches. Two people in our group used the spa and got wonderful massages as well. We definitely will be back! The Butlers definitely made the trip much less stressful but if you don’t need cabanas and you’re not traveling with a large group, you could definitely go without.

Amazing staff members! Go see Roshawn at the Turtles Bar! He is amazing and so friendly! Also Rajiv was great at the French Restaurant. Yesuha and Byron were amazing at the Circle Bar in the Italian village and Omar was so great as well in Bayside Restaurant! Resort is amazing and all these employees listed above made the stay even better! A 10/10 experience due to these employees. They became friends to us by the end of the week! Can’t wait to come back

While no one can debate the beauty of the resort and island, the value and honesty is definitely something to talk about. It cost over $8,000 for an average room with a 3 night stay. We got there and were told that all of the water sports that were supposed to be included were cancelled for the week. However, there was a vender on the door step selling these very things that were supposed to be included. I checked multiple times a day with different staff to confirm that if we wanted to do anything -snorkel, kayak, glass bottom boat, etc. we would have to PAY. NOTHING was included. Having a teenager with 3.5' pools and only sesame street themed activities is not an ideal vacation. We had planned on staying on the beach for most of the day, but with only paid activities(expensive at that) it was hard to just sit on the beach due to the venders trying to sell you an experience. Unless you have small children, don't waste your time and money on this resort.

Let me start this review by saying that we have taken 2 vacations per year for at least 10-15 years to nice resorts in various places to include numerous Caribbean destinations and this is the first negative review i have ever posted. Our experience at Beaches was so poor that i felt compelled to take the time to give this review. I will start with the room. We stayed at the Caribbean village. We did know from some reviews that these units would be more dated than the other villages but that was all that was available when we booked a year in advance. Dated was an understatement- see the picture below of the huge brown stain on the bathroom ceiling. I did not take a picture of the md all over the shower head. Next up- the service. 75% of our service was poor or just downright rude. If you needed something, odds are the person serving you seemed miserable to be there. We had a few good servers for which we were delighted to have since they stood out compared to what we realized was the norm. Shout out to Rashawn bartending at Turtles, Dwan’s service at Barefoot, and Oshane at Schooners for dinner. Simply ordering drinks at the swim up bar (when they finally decided to take our order) was often met with an eye roll or smug attitude. The resort was so overcapacity. I do understand they were probably grossly understaffed and the resort was at full capacity which is likely a big factor for the horrendous service and poor attitudes of the staff, however, in my opinion, that should not be acceptable in any fashion when you are spending $12-15 k for the week. If you want a chair by the pool- good luck. The resort policy states there are no reserving chairs and signs around the pool state as such. No one follows those rules and absolutely no staff at the resort help enforce that policy. In order to get a chair by one of the main pools, you need to reserve a chair by 6:30-7 am and still not exactly sure what constitutes an acceptable way of reserving chairs. We would put personal items on the chairs and would have at least one person in our party stay by the chairs but many people simply put a towel down on their way to breakfast and we would witness at least 1-2 altercations over chairs per day. That being said, at any given time, 100% of the chairs would be reserved yet only about 20% of the chairs would actually have a body in them. We noticed on a daily basis that people would reserve 4-6 chairs early in the morning but not even use them until 6-7 hours later if at all (maybe had an excursion in the morning). Again, staff never monitored that situation at all and was completely unhelpful so it was like the wild wild west when it came to pool chairs so be prepared. Aside from the chair availability- if you need a towel, the carts that hold the towels are likely to be empty. Id say 1 out of every 5 times I would check would there actually be towels and the staff is not eager to replenish them or even clean up empty cups or beer cans left around the pool. As far as the restaurants are concerned, unless you are willing to eat dinner at like 5:30-6, be prepared to wait upwards of an hour to be seated (even though you will see a bunch of empty tables). When you do finally get seated, your best bet is to order two drinks because it is more likely than not your server will not be back for a while. The food was average though to be fair, i wasn’t expecting it to be that good at an all inclusive. My next comment is pure speculation but we suspected they may dilute the alcohol by the pool bars. Even after 4 drinks, would feel nothing and the rum floaters we had on top tasted like weak rum. They did have lots of activities but usually did not start as scheduled and, for many, you need to get the appropriate gear from the activities hut (i.e putters for mini golf,Shuffleboard, etc). Once again, the activities were often over crowded and it wasn’t worth dealing with the attitude of the activities person so we ended up participating less than we wanted. To summarize - poor/rude service all around (restaurants, activities, front desk, etc), obnoxious waits with constant in fighting for chairs, overcapacity with very few people wanting to assist with your needs. Oh, and to top it off, my daughter got food poisoning the last day which didn’t shock us at all since, considering the overall service, we figured the food handling was probably also suboptimal. If we had paid like $5 per the week, i don’t think i would feel as scammed but, again, for $12-15 k per week, spend your money elsewhere for a much nicer vacation. We recently spent about the same amount for an amazing experience with a suite on a Celebrity cruise (the retreat on Celebrity Excel) and the experiences couldnt have been more polar opposites. All that being said, We do know some people who had good experiences here which puzzles us considering how poor our experience is. However, that was 2 or more years ago so i suspect things have changed more recently as also evidenced by other more recent negative reviews. I also suspect the resort may use a third party to post positive reviews since i dont see how it is possible that good reviews would be the majority. I understand if people may dismiss my review as simply being from a “complainer.” You are entitled to think that but i can assure you that isnt the case. As mentioned, this is the first time i have ever posted a negative review after a vacation and generally only post reviews for experiences that were overly positive. It was our first experience at Beaches and I would never ever recommend Beaches Turks and Caicos to anyone. If you are willing to spend $12-15k for a week vacation, there are MANY other better choices!!

We've been coming to Beaches Turks and Caicos for several years in a row...and this will be our last! I'll start with the positives--for the most part, the staff (from housekeeping, front desk, bartenders and wait staff, etc) are phenomenal! They are courteous, friendly, and almost always willing to help. However, the significant change I've seen in Beaches T &C this year is the food quality, wait-times to sit and eat, and, most concerningly, lack of safety. Food Quality and Wait times to eat: In years past, we would be able to go to ANY restaurant on the resort and be seated to eat within 10-20min (even at busy dinner timeframes). However, this year, although we would go to various restaurants and see countless tables open, we would invariably be told the "wait is 45 minutes". No explanation why...and it was painfully obvious there were many open tables. We speculate this was secondary to diminished service staff available secondary to the upcoming opening of the new Treasure village on the resort. And, we noticed a significant diminished quality to the food, irrespective of the quality of the restaurant on the resort. Staples like the peach pancakes at Barefoot by the sea were bland and not moist or fluffy like they were in years past. Several other places had mediocre quality food as well now. The Jerk Chicken truck, however, was STILL AMAZING, and a savior for many days! Lack of Safety: I want to qualify my experience by saying, I hope its an aberration! The public beach activity vendors just outside the resort can be aggressive, are frequently untruthful about what they are selling, and will often change the agreement when money is owed. That happened to us when we were simply trying to get a 20 minute water tube ride on the ocean outside the resort. The vendor stated it would be $50 for 20 minutes on the tube and so we sent our 2 boys and another friend's son on the tube. When the ride ended after 13 minutes and I tried to give the vendor his $50, he became irate and alleged that he said it was $50 PER RIDER for 20 minutes (or $150 total). I became irate and told him that was ridiculous. He then threatened me (getting in my face and pointing a finger in my face) yelling at the children as well, and calling me racial slurs ("You Indian") The beach security was useless and when I filed a formal complaint with Beaches and Turks police, nothing was done or taken seriously. Beaches T&C is becoming unsafe...and thus we won't be back!