Beaches Turks & Caicos Resort Villages & Spa

I had an amazing time during my stay. The pristine pools, beautiful scenery and delicious food options kept me happy the whole time. My favorite locations were Criketer's, Guiseppe's, Bobby Dee's and Barefoot by the Sea. The people here were so nice but there were a few who stood out like Archie, from guest services; the bartenders Simone, Kevin and Reuben were the best in that order, and finally Joseph, from Bobby Dee's. I would definitely be coming back to this location.

DON'T LET THE NEGATIVE REVIEWS SCARE YOU AWAY!! I read ALL the TripAdvisor reviews of Beaches Turks and Caicos and came away worried that our vacation was going to be a disaster. Instead, we had a wonderful time. The negative reviews emphasized "bad" food, rude/unfriendly employees, outdated rooms, long wait times at restaurants, and inability to get a second round of drinks at meals. We did NOT experience anything like this. Our rooms were nice--better than expected; our food was good at every restaurant with one exception. We never waited to be seated at restaurants, got our food in timely manners, and always were asked if we'd like a second drink. Employees were kind and friendly. We didn't meet a single one in 7 days that was rude or unfriendly. I mentioned one exception to the good food; that was at Mario's, where members of our family felt the quality was lacking. Conversely, we found the food at Arizonas, Cricketers Pub, Butch's, Le Petit Chateau, Bobbie Dee's, Reflections, Guiseppe's, Pinta Food Hall, and Kimonos to be excellent. Our sons and their families loved the resort and took advantage of the many amenities offered from sailing to snorkeling and glass bottom boat riding. The grandkids loved the water park and enjoyed meeting the Sesame Street characters. Although other reviews complain about the "towel game" (i.e. saving chairs with towels), we never had trouble finding seats in shaded areas no matter what time of day we went to the pools/beach. Yes, there were chairs saved with towels on them, but there were plenty of other seats available. This could be because we were there at a non-peak time of year, I guess. In all, we had a wonderful week at Beaches; however, we don't plan to return based solely on the cost of the trip. We didn't feel that we got our $26,000 worth from the experience. We went for a once in a lifetime event to celebrate our 50th wedding anniversary and took the whole family (10 of us). If you have the money to visit Beaches, go for it!! You won't be disappointed.

We arrived on a Tuesday and Arche was one of the ladies to get us checked in. Everyone on the welcoming team was absolutely amazing, friendly and pleasant. We explored the property and meet: Simone at the Italian village bar. Super friendly, very social and pleasant. Whitney, Adrian, Ruben, Kevin and Lamar at Cricketers Pub. An amazing group of people. Everyone there was so welcoming and friendly. The morning shift at Barefoot, Reflection and Schnooners were very welcoming and attentive. Food was to die for. There were so many people that waited on us that I couldn't keep up with everyone's name and I am so sorry for that. This is a truly amazing place to visit. They make you feel at home and like you have known them for years. I highly recommend everyone to come here. The night shows are captivating and they are so extremely talented. The housekeeper department was top notch. They were very efficient and quiet. I wish I could stay here forever. Everyone worked so hard at making sure that we were comfortable. I wanted to thank every single person that I came in contact with in the past 5 days. You have motivated me to have better internal and external customer service. Thank you so very much and job well done

This was our first stay at Beaches Turks & Caicos, and unfortunately it will likely be our last. The resort does a fantastic job marketing experiences, but too many of those experiences failed to match reality. At the price point Beaches commands, guests should expect exceptional service, clear communication, and experiences that deliver what is advertised. We consistently found the opposite. The room itself was our first disappointment. We booked what was marketed as a Family Suite with a kids’ room. Based on the description and photos, we expected accommodations that actually felt like a suite. Instead, it felt like a glorified hotel room with a small kids’ area attached. The marketing and the reality simply did not align. We also purchased five digital photos and were told they would be delivered electronically. Days later, we still had not received them and had to spend our vacation tracking them down ourselves. The biggest issue throughout our stay was the attitude of many staff members. Not everyone, but enough that it became a recurring theme. When dropping our one year old off at Camp Sesame so my wife and I could enjoy a special candlelight dinner, a staff member repeatedly yelled at us to wash our hands. We had already used the sanitizer station because that was what we had been instructed to do at the camp for older children. Rather than politely directing us to a sink, she continued raising her voice until I finally asked where the sink was. It was our first and last experience using Camp Sesame. Information about Sesame Street activities was also surprisingly difficult to obtain. We were never informed about many of the events at check in. The concierge team did not have schedules available. We eventually had to go directly to Camp Sesame and do our own research to figure out what activities were taking place. The Sesame Street experiences themselves were disappointing. We paid for the Character Breakfast and All Access Photo Experience. We never received the balloon or finger puppets that were included with the package. The “All Access” photo experience was marketed in a way that suggested something much more exclusive. Instead, it was a rushed meet and greet shared with multiple families. We were shuffled through approximately fifteen minutes of interactions and received one family photo with the characters before being moved along. For our candlelight dinner, we had to ask for a photographer three separate times before one finally arrived. Despite clearly noting that we were celebrating my wife’s 40th birthday both on our reservation and during our stay, there was never any recognition from the resort. No special acknowledgment, no small dessert, no birthday wishes, nothing. The same pattern appeared throughout the property. At Yo-Yo’s frozen yogurt, guests are not allowed to add their own toppings. That’s fine, but the way it was communicated felt more like being scolded than assisted. On another occasion, an employee distributing towels became upset because I took towels from a nearby bin rather than his work cart because it would create less work for him if I used his cart instead. Restaurant experiences were hit or miss. Some servers were excellent, while several hostesses came across as unfriendly and unwelcoming. Service consistency was lacking throughout the resort. The waterpark was another frustrating experience. My son measured 47.5 inches barefoot and was not allowed to ride on a double tube with me because the height requirement was 48 inches. Rules are rules, and I respect that. Safety standards should be followed. However, the employee enforcing the rule would not wear a name tag and would not tell me his name when I politely asked. Professional accountability should not be optional. There were also smaller frustrations that added up. We frequently found ourselves having to seek out information, follow up on things that should have happened automatically, or ask multiple times for services that had already been purchased. Guests should not have to spend their vacation chasing down details. To be fair, there were some excellent employees. Sheldon on the waitstaff was outstanding and consistently provided exceptional service. Ronaldo from the photography team was professional, friendly, and one of the highlights of our experience. Those interactions showed what the resort could be when staff genuinely cared about the guest experience. Unfortunately, those positive moments were overshadowed by the overall experience. Beaches excels at marketing and setting expectations, but too often the actual delivery falls short. Between the misleading room descriptions, poor communication regarding activities, missing inclusions, inconsistent service, lack of birthday recognition, difficulties obtaining purchased photos, and repeated negative interactions with staff, we left feeling that the resort simply did not provide the level of experience its pricing promises. For a family spending thousands of dollars on what should be a premium vacation, “good enough” is not enough. Over promise. Under deliver.

Neptune’s is hands down the best restaurant at Beaches Turks & Caicos! Every meal we’ve had here has been outstanding, with delicious food, beautiful presentation, and consistently high quality. What truly sets Neptune’s apart, though, is the phenomenal service. The staff goes above and beyond to make every dining experience special, and their attention to detail and genuine hospitality are unmatched. We’ve enjoyed several restaurants during our stay, but Neptune’s has been our favorite by far. If you’re visiting Beaches, this is a must-visit dining experience. We can’t wait to come back!