Beaches Turks & Caicos Resort Villages & Spa

We absolutely had the best trip! The people who work here are such nice and genuinely warm and happy people. We especially loved meeting Wildin during our stay in the Caribbean Cillage (at Reflections for breakfast every day). We became friends and now family! Please please give this man a huge raise! He was the epitome of hospitality!

I just returned from our family vacation from Beaches Turks and Caicos. I had high expectations and they were not met. Don’t listen to travel bloggers that get benefits of free stays or paid commercial. The Good - The grand kids had a great time (age 1, 3, and 4 so not hard to impress). Some villages were nicer than others (grounds pools restaurants) The kids loved the water park and ice cream parlor). Lots of restaurants to choose from and only 2 requires a reservation). Location is great. The bad - Food quality varies by village and restaurant. While the build new villages they seem to ignore and lack maintenance on the existing properties. Our family had several rooms (Italian and French villages). The Italian is on the beach but probably the most run down of the villages. The French was close to the water park. Check the resort map before booking. The Ugly - price of 4+ star resort with a 3.5 star service My room at Italian Village was $14k for room for 3 adults / 1 child for 5 nights (not including airfare) Half of the staff were pleasant and half were very rude. No drink service at pool or beach unless you have butler service. Drinks at pool bar had a descent wait. Walking to the bars outside the pool were better. All pool Bathrooms were always dirty. They should have more snack options and serve by pool. WiFi was nonexistent in my hotel room Lots of broken down plastics in the beach water Restaurant recommendations. Butch steak house (breakfast) and Pinto Food Hall (dinner) in Paradise village Pizza - Dinos anytime for snack Skip the Kimono Hibachi - salty!! And you probably have a much better hibachi show near you Skip Yo-yo frozen yogurt Always dirty

We absolutely loved our trip and the stay in the Italian Village suites, minus the A/C issues described later. First the good. There were 14 of us and our kids and grands all loved the various pools, waterpark, swim-up bars, restaurant choices, etc. The favorite was the waterpark where they enjoyed all the water slides and especially the wave simulation for body surfing. They really loved the kids swim-up bar in the waterpark, especially with the waterfalls and cave they could explore. We also snorkeled at the beach, but decided to all take 1 excursion together: a catamaran snorkeling trip that we all enjoyed. We enjoyed several restaurants; Pinta's was probably everyone's favorite, where we had several different small plates and the fabulous dessert bar. Not sure what happened with the request to get our family in Butch's but they had no record of our travel agent's request when we arrived. They could only get 2 of us in 1 day at 5:45 and 6 another day at 9, which didn't work out. Consequently, my wife and I were the only ones who got to experience it. We did OK getting reservations for all 14 at Schooner's and Kimonos. So now the bad. My wife's and my room had A/C issues the whole time. We could never get it cooler than about 73 and the last 3 days it never got cooler than 76 and was up to 78 most of the time. They switched us to another room the last night and the A/C in that room wasn't working as well and at 1am in the morning had to go back to our original room due to it being so hot and the fan making a really loud noise. We have tried working with Sandals on getting some future compensation and they agreed to help on 2 of the nights, but that was before we had no A/C on the 3rd (last) night. After initially responding to email they have stopped responding or acknowledging us at all after multiple attempts over 2+ weeks. This is so frustrating as we spent over $40,000 for the 4 rooms for our families and this is how they treat us. I thought Al Pinder was going to help us but he has not responded either after initially agreeing to help. I didn't want to have to use Social Media, but not many other options.

Wonderful Vacation at Beaches Turks and Caicos! My family of 8 (6 adults from 76 to 37 and 2 children 11 & 8) stayed in the Key West Overview 4 bedroom Butler Villa Residence. The Rooms were amazing! Our Butlers, Jean and Romario were amazing and helped make this such an amazing trip! We enjoyed staying in Key West Village, it was quiet, close to the beach, 2 different Key West Pools and 3 different restaurants (Bayside, Neptune's and Sky). Airport to Resort Transportation- amazing! Walked out of the airport and a Beaches staff member got our family into our private transport to the resort. It is able a 15 minute ride to the resort and highly recommend the private transport that is included at the Butler level rooms. No waiting in lines! Pools- We visited all of the pools on property! We spent most of our time at the Key West Infinity Pool, West Village Pool and Cascades Pool. My kids favorite Pool was Cascades. French Village Pool is nice but is also full sun with little shade. Italian Village Pool is a Party! Lots of loud music and games. Iguanas Pool is fun with volleyball net, basketball hoop and waterfall. Cascade's Pool with its waterfalls and tunnel was a favorite of ours. Lots of shade and loungers around. Treasure Beach Pool is super nice and would have enjoyed this a bit more if it had more lounge chairs. West Village Pool was right behind our Villa, it was shady and quiet. Infinity Pool had the best location for our family, close to the beach and the Cabana the the Butlers reserved for our family. Water park everyone is our group enjoyed the water slides and lazy river. My children loved the surf simulator. It seemed to be less crowded first thing in the morning. Breakfast- We ate most of Breakfasts at Bayside Breakfast Buffet. It was close and had everything our family needed. We did eat at Reflections Breakfast Buffet one morning which was larger then Bayside with omelet station. Giuseppe's Breakfast Buffet had crepes and chocolate chip pancakes which was a hit for my family. We ate one morning at Sky and Butches for breakfast. Both Sky and Butches were good but over all we preferred the buffet for breakfast. Lunch- Our amazing Butlers brought us lunch daily to our cabana! We would place the order with Jean/Romario and about 45 minutes later lunch arrived. During our trip we had food from Dino's, Jerk Truck, Mr. Mac and Bobby Dee's. Dino's Pizza was yummy and a favorite of my children. Highly Recommend Jerk Truck! Chicken, sweet potatoes and corn were all amazing. Mr. Mac was good and our favorite was the pulled pork mac and cheese. Bobby Dee's super yummy burgers and fries. Overall our butlers spoiled us with amazing lunches! Dinner- Overall wonderful! Our favorite Meals were at Butches and Neptune's! The steak was amazing, serve was amazing, wonderful experience. If you have never had Spinners, get an order for the table and try, super yummy. Neptune's has a wonderful sunset! Neptune's Grilled Branzino was amazing! All of the the desserts were amazing. Mario's had good Italian food with an anti-pasta buffet. Schooner's was good, had chicken nuggets for my kids. Barefoot by the Sea was a fun restaurant outside in the sand. This was my children's favorite restaurant, they loved the atmosphere and food. Beware of the seagulls hanging around looking a meal. Pinta Food Hall had amazing food but was a bit interesting to our family. We really enjoyed trying lots of different food. Our least favorite meal was at Kimono's. The food was okay, nothing special and our chef was boring. This is the only restaurant I would not recommend. Excursions- Our family did the 4 hour Snorkel Tour with Caicos Dream Tours. Highly recommend this tour. Our Butlers helped us schedule this tour and I am so glad that we decided to do this. On this tour we saw sea turtles, lots of fish, lemon shark and iguana's on Iguana Island. Family Photos- We had family photos done while on vacation. Our photographer Rocky was amazing. So many amazing photos were taken! Highly recommend! Highly Recommend the Butler Level Rooms! Jean and Romario were amazing, can not speak highly enough about them. Overall we had a wonderful vacation and look forward to our next trip in November 2028.

Our family had a good experience at Beaches Resort during our recent stay. After a scary babysitting experience on our previous visit, we were grateful to return and find a dramatically improved experience. The kids club staff, particularly **Fedeline Julien** and **Nae Nae**, deserve special recognition. Fedeline's attentiveness and leadership were evident throughout our stay—she's consistently visible across both age groups, ensuring quality supervision and genuine care. Nae Nae is a natural with children: energetic, positive, and truly invested in making kids feel welcomed and safe. Both staff members made a significant difference in our vacation experience, and we'd enthusiastically return knowing they're part of the team. We also want to recognize **Kelsey Keane** (Director of Guest Services) for her attentiveness and exceptional service, **Tania** at Butchers for wonderful hospitality, **Junior and Younique* at Treasure swim up bar was always attentive with a smile, and **Dale** in photography for his positivity and lovely personality. Service & Operations: Areas for Improvement** Despite standout staff members, overall service fell short of expectations. Staff rarely proactively greet or engage with guests throughout the resort—personalized service would elevate the experience significantly. Check-In & Room Issues: Our concierge escort (who spoke very little English) showed us to our room provided misinformation from the start. When asked if cabanas were complimentary, he said yes—we later discovered this was false and only rooms with butlers had access to them. During the room walkthrough, he pointed out that the fake Murphy bed drawers were actual drawers and incorrectly stated the sofa had no pull-out bed. He highlighted obvious items (coffee maker, alcohol) while missing critical details. I tipped him $5 for his assistance, which he accepted; we later learned staff members are not permitted to accept tips per policy. More significantly, our Seaside Suite S1 was supposed to include a pull-out sofa bed for our two young children. Our flight arrived late (8:30 PM) with exhausted kids who'd been awake since 5:30 AM. When we attempted to pull out the sofa bed, it was stuck and would not open. Staff sent to assist didn't even attempt to troubleshoot—they simply brought a cot instead. This was unacceptable: there was no room for a cot, the Murphy bed had a dangerous gap between the mattress and wall (risk of falling), and the pull-out chair was tiny and equally unsafe. With two exhausted young children and no viable sleeping solution, this was a stressful start to our vacation. Communication: The GINA messaging service remains problematic. We hoped for improvement from our last visit, but wait times ranged from 30 minutes to 2 hours. This delays even simple requests and impacts the guest experience. The in room phone did not work at all - it would never connect! Cleanliness & Facilities: Treasure Village (pool area) showed maintenance issues. Trash was visible around the pools, and dirty beach towels remained on chairs throughout the day. Pool towels were unavailable at 8–9 AM until we proactively requested them via the messaging app—they should be readily stocked, especially during peak hours. Bobby D's is in poor condition and urgently needs deep sanitization and renovation. The facility's current state is inconsistent with premium resort standards. Kids Club: Areas for Improvement While the childcare experience was excellent, the kids club operations could benefit from refinement: Scheduling Challenges: The daily 4:30–6:00 PM closure for cleaning creates a significant gap. Consider opening a separate activity area during this window—organized games, sports, or court activities in common areas could keep the momentum going. Families eating early face a timing issue. We eat dinner early but couldn't join evening activities without waiting through the full dinner service. A non-meal-based option for families with picky eaters or allergies would solve this. Additionally, children spanning multiple age groups require downgruping to avoid separation—allowing mixed-age sibling groups would be ideal. We only used kids club once due to timing conflicts. The earliest realistic access was 7:30 PM between having to wait for their closure/wait for their dinner time to finish Activity & Facility Updates: The Xbox room is a highlight but lacks drop-off supervision—supervised, unsupervised sessions would expand appeal. The equipment feels dated compared to premium resorts; updated screens and touch-screen tech (think Disney standards) would better engage modern kids. Consider replacing the 2nd ping pong table that was NEVER used with a big screen with Mario kart setup for multi players OR setup an interactive/touch floor game that other resorts have. Current games (ping pong, foosball) skew older. More arcade-style, multiplayer games suited for younger children would strengthen the offering. The overall aesthetics of the entire kids club area screams a major renovation. It’s dark, dreary and needs life and color. Mosquitos: still a problem from last year. I asked for bug spray at Pintas and they said they were out. I asked the next day, still out. I ended buying my own. Mosquitos were bad at night in the room. My son got bit at least 15 times throughout the week. Same with me. Pricing: For the same room during the same week one year later, rates are $1,000 more! While we understand market fluctuations, this significant year-over-year jump raises questions about value, especially given the operational and service challenges noted above. Summary: Beaches Resort has a few exceptional staff members who genuinely care which did not go unnoticed. However, to truly compete at the premium level, the resort needs to strengthen operational consistency, improve communication systems, maintain cleanliness standards, revamp the kids club , address facility maintenance and safety issues, provide staff training on accuracy and guest needs, and justify rising rates with commensurate improvements. With these enhancements, Beaches could deliver the exceptional all-inclusive experience guests expect at this price point. --- The check-in and room issues are substantial—I've given them prominence in the Service & Operations section since they directly impact the guest experience from arrival.