Beaches Turks & Caicos Resort Villages & Spa

Reviewing with a pen name; we just returned from a Saturday to Saturday week at Beaches T&C with friends and family (8 people), staying in two separate two bedroom ocean view concierge suites on the 4th floor in the new Treasure Beach Villas. This was our 4th visit to the resort but first time in the Treasure Beach villas (previously stayed in the Carribean Village once and Italian Village twice). We are approaching gold status so we have significant time spent at Sandals/Beaches. The good: The new Treasure Beach Village; it is very beautiful including the building, rooms, grounds, pool and beach (this is the biggest beach on the resort with multiple rows of loungers). The new infinity pool and tanning ledge loungers are a great addition. The rooms were very modern, clean and spacious and laid out well. The day bed and the seating on the balcony made for a great outdoor space. The included scuba diving continues to make for a great perk, and the surrounding sea life can be incredible (we saw turtles, sharks, rays, and dolphins to name a few big ones!). The average: The food; it was good not great. We travel a lot and are somewhat foodies but everything seemed good but there was no wow meals. Wait times for meals for reasonable (usually around 30 minutes) but we waited longer on a few occasions. Concierge; we went with the concierge upgrade which in short was a questionable choice. While in room meal service was a big perk for the kids (teens) and they were very friendly, we made several requests to the concierge staff including reservation’s which were not fulfilled or essentially ignored. They seemed incompetent and did not even know our names upon arrival (not a joke). Regular staff; overall was a mixed bag, there were some very pleasant people including Jarran serving Treasure Beach pool drinks, and Jeron our morning server several times at Butch’s for breakfast. While some were great and some were ok, some were not including Enroy the bartender at the Treasure Beach pool bar. The bad: Airport transfer; we waited almost 40 mins outside in the heat for our transport at the airport only to be picked up in a barely running van with no AC. Butch’s Chophouse Fathers Day dinner (reservation required) was a mess; food came out at various times and all steaks were cold. We also had a breakfast here that took an extremely long time where our orders were wrong and not even put in despite several requests. Concierge; as mentioned above they did not fulfill simple requests including reservations, did not know who we were upon arrival, and did not fulfill a late night order placed at 10. They then proceeded to call us at 11 and 12:30 waking us both times to try and validate why the meal never came…ridiculous. Theft; be sure to watch your items, we had some minor things (customized yetis) stolen from our beach chairs and concierge did not seem to care. Drinks; the pool bars were regularly out of mint for drinks (mojitos), drink service/bartenders are very slow, and if you don’t ask for the ‘premium’ alcohol they advertise, you get rail. Gazebo dinner; we ordered a special occasion gazebo dinner on the water our last night. The dinner is a significant extra cost. Upon booking we were told we would be escorted from our room to the gazebo which we were not told where it was. No escort ever came, concierge had no idea where the gazebo was and couldn’t help for 45 minutes, so we walked until we found it. We got there and no staff were present. We then received one waiter for the 8 of us whom had to go far for all food and drinks making wait times extremely long. You order ahead of time and the bulk of us chose the steak and lobster surf and turf only to be brought steak and (one) PRAWNS. To top it off, all 6 steaks were cooked wrong, two not at all and four extremely well done. A bulk of our salads were the wrong salad served, and some appetizers were cold. Overall the dinner took 3 hours due to wait times. Not only did they not offer any explanation/consolation about serving the wrong meals, serving cold meals, unreal wait times, and flat out changing the menu…but they charged us twice for it resulting in an argument just to get it refunded upon departure leaving a shortened window to get to the airport. The extra cost special meal was horrible, everything about it. Conclusion: When paying over 50k for a couple rooms you expect a luxury or at very least an above average experience. This was not that or even close to that outside the new village appearances. Despite having a wonderful vacation there was way too many sub par parts (especially the last night/gazebo dinner) and simple things they could address. In short we could take almost two upscale carribean vacations at this cost, and the juice is not worth the squeeze. This was our 4th and unfortunately probably last time to this resort.

This was our first time at Beaches Turks and Caicos. We loved every minute of the trip and hated to leave. Theresa made our stay even better-keeping our Key West fourth floor room clean and well stocked. She always had perfect timing to come and tidy up when we were away and again to pull down for bed time. We were never inconvenienced. We were pleasantly surprised finding a handwritten note wishing us a good time and stopping in to tell us good-bye! Thanks for an amazing stay!

Booked 1 year in advance. Less than a flight day was informed that hotel was overbooked because of the construction going on at the neighborhood hotel. TERRIBLE!!! All the family plans are ruined. If I could give 0 *** I would. What a horrible way to conduct business. Left us high and dry!!!!!

Beautiful beaches, multiple pools, and an impressive selection of restaurants offering delicious food with plenty of variety. Very kid‑friendly throughout most of the resort. The rooms were clean, comfortable, and well maintained. The staff was exceptionally friendly and quick to respond to anything we needed. Nath, who took our family photos, was amazing; Anika at the Pinta restaurant, Sheldon at the steakhouse, and “Super Susan” were all outstanding and made our stay even more special. Highly recommend and will go back for sure.

Disgusting! You would think a newly open section of Turk & Caicos called “Treasure Beach” that just opened in March 2026 to the public…you find centipedes crawling on the floor, mosquitoes galore! And when asked to change rooms, they said they are none available until the last day when we are leaving? How does that even make sense??? They also said they want to DEFOG the room because of the mentioned mosquitoes…how is that ok when I am supposed to live there for 5 days??? And smell chemicals? How is that even safe? Horrendous. DO NOT WASTE your money here.