Beaches Turks & Caicos Resort Villages & Spa

Omg!!!! I had such a great time 10/10 experience. The food, the atmosphere and not to mention the entertainment. Big shout out to Roshane, Oryan and TT. Thank you guys for making it memorable .

Played volleyball on the beach with Damion. The best worker I’ve seen here no one else competes with this guy. Helped teach the game and gave little tips about it. Definitely recommend him to any on the resort he will take care of you and the whole family.

We had the best time at Beaches in Turks and Caicos. We were so impressed by the customer service and the entertainment. There is something fun and accessible every day for many in the family. We had a group of 10 ranging from 11 to 80. All enjoyed the amenities, ocean, pools and activities. Extra kudos to the Micheal Jackson review- my daughter’s favorite!

General - Lots to do, friendly and courteous staff. Large property so be prepared to walk a little bit between pool, restaurants, entertainment. Public areas on property very clean and well maintained, landscape was very nice, beach was well maintained and soft (not much sea grass). Entertainment - good value, shows were fun. Special shoutout to Damian and Ent team for beach volleyball. However, one hopefully temporary issue is the quality of the sand at Treasure Island beach volleyball - full of rocks and debris from recent construction/opening - scrapped by legs multiple times. Hopefully that gets cleared up well; lots of potential. Basketball and pool volleyball was fun. Water sports were fun meeting expectations, equipment appeared well maintained. Water park was a hit. Pools were well maintained, warm. Food - Food quality was acceptable. Most sit-down (non-buffet) restaurants are kind of slow to seat and very slow to deliver food after ordering, especially the Kimonos (Teppanyaki) - be prepared to wait. Buffet was acceptable. Rooms-our walkout was acceptable, not bad, not great. Sink had a little pressure issue, slow draining. Shower was acceptable. Cleanliness was on part with expectations, friendly housekeeping, offered extra towels and soap. Stayed in Caribean village, was closer to beach than French, but rooms little dated. Would recommend Treasure Island if you prefer new rooms (opened in Feb 2026 I believe). Other - intervillage bus was convenient, security staff help keep beach area feel a little safer, one security staff proactively checked-in with my child lagging behind to make sure she was not lost (appreciated). Small fitness center. Overall - decent value, large property with lots of options, food quality was acceptable though slow at times, weather worked in our favor. Would recommend.

Dear Sandals Resort Management Team, I am writing to formally express concerns regarding my family’s recent stay at your resort from March 19 through March 23. Our group consisted of 11 guests, occupying three rooms in the French Village. Given Sandals’ reputation and the premium cost associated with your brand, the experience was not acceptable and fell well below the standard we reasonably expected. From the outset, the check-in experience was particularly disappointing. Customer service at the front desk was unprofessional and unaccommodating. Staff were short with their responses, not helpful, and showed little interest in resolving concerns or ensuring guest satisfaction. At a resort positioned as a luxury, five-star destination, the check-in process should be welcoming, efficient, and attentive. Instead, it was a clear failure and set a negative tone for the entire stay. Additional issues compounded this poor first impression. The transfer van provided upon arrival was in noticeably poor condition and did not reflect the quality or professionalism expected of Sandals. Our rooms were not ready at check-in and appeared dated. Throughout the stay, we encountered multiple service and maintenance shortcomings, including a non-functioning in-room safe that had to be removed for repair, a refrigerator that was not restocked after the first day, limited and unreliable television channels, and a shortage of pool towels. Operational inefficiencies were also frustrating. A coffee shop scheduled to open at 6:00 a.m. did not open until well after 7:00 a.m., and shuttle service delays resulted in a 25-minute wait, ultimately forcing us to walk to dinner. It is important to note that our dining experiences were a positive exception. The restaurant staff were consistently pleasant, attentive, and helpful, and we appreciate the level of service they provided. Thank you for that. While there were a few enjoyable moments—such as quality meals later in the stay and excellent family photos taken on the beach—the overall experience did not align with Sandals’ advertised standards or our expectations as paying guests. This feedback is being shared with the expectation that it will be taken seriously. I request acknowledgment of these concerns and a clear response outlining how Sandals intends to address them. I would also welcome discussion regarding appropriate consideration for the deficiencies experienced during our stay. Thank you for your attention. I look forward to your response.