Beaches Turks & Caicos Resort Villages & Spa

We've been coming to Beaches Turks and Caicos for several years in a row...and this will be our last! I'll start with the positives--for the most part, the staff (from housekeeping, front desk, bartenders and wait staff, etc) are phenomenal! They are courteous, friendly, and almost always willing to help. However, the significant change I've seen in Beaches T &C this year is the food quality, wait-times to sit and eat, and, most concerningly, lack of safety. Food Quality and Wait times to eat: In years past, we would be able to go to ANY restaurant on the resort and be seated to eat within 10-20min (even at busy dinner timeframes). However, this year, although we would go to various restaurants and see countless tables open, we would invariably be told the "wait is 45 minutes". No explanation why...and it was painfully obvious there were many open tables. We speculate this was secondary to diminished service staff available secondary to the upcoming opening of the new Treasure village on the resort. And, we noticed a significant diminished quality to the food, irrespective of the quality of the restaurant on the resort. Staples like the peach pancakes at Barefoot by the sea were bland and not moist or fluffy like they were in years past. Several other places had mediocre quality food as well now. The Jerk Chicken truck, however, was STILL AMAZING, and a savior for many days! Lack of Safety: I want to qualify my experience by saying, I hope its an aberration! The public beach activity vendors just outside the resort can be aggressive, are frequently untruthful about what they are selling, and will often change the agreement when money is owed. That happened to us when we were simply trying to get a 20 minute water tube ride on the ocean outside the resort. The vendor stated it would be $50 for 20 minutes on the tube and so we sent our 2 boys and another friend's son on the tube. When the ride ended after 13 minutes and I tried to give the vendor his $50, he became irate and alleged that he said it was $50 PER RIDER for 20 minutes (or $150 total). I became irate and told him that was ridiculous. He then threatened me (getting in my face and pointing a finger in my face) yelling at the children as well, and calling me racial slurs ("You Indian") The beach security was useless and when I filed a formal complaint with Beaches and Turks police, nothing was done or taken seriously. Beaches T&C is becoming unsafe...and thus we won't be back!

Our family loved our time at Beaches! The grounds are beautiful, with so much to explore in the different villages. We loved the different vibe and restaurant options in each. The kids club was great, we had kids there in both age groups, and both absolutely loved their time there. Such a variety of activities, it really surpassed our expectations. We especially loved the entertainment every night and want to give a shout out to Katherine, who was a lead in most of the shows and really shined on stage, both in her dancing and in her sunny disposition!

I am writing this review to recognize the truly wonderful service we have received from Paulett, formerly the manager of Italian Village and now the new manager of Key West Village. Over the past several years, Paulett has consistently provided us with excellent service. She managed Italian Village with such grace and professionalism, always ensuring that nothing was ever too much trouble and that guests were her absolute first priority. She has a remarkable way of making everyone feel like family. Her presence at Italian Village was always visible — something I believe is incredibly important in hospitality — and she was consistently approachable and easily accessible to guests. Paulett exemplifies true professionalism, and her dedication and warmth have made a lasting impression on us. She is an incredible asset to Key West Village, and we wish her continued success in her new role.

We have visited Beaches Turks & Caicos 6 times! We had our 10 Year Vow Renewal in 2019 and stayed with a number of friends and family at the French Village. This was our first Beaches experience and it set the stage for another 5 visits. We tried the Concierge Package and with our son being on the Autism Spectrum, we found it very helpful in making sure he had what he needed. The pools are gorgeous, the beach is spectacular, the restaurants are all amazing with so many different options, all of which provide the best 5 star food! The weather, the sun, the sand, and not to mention Pirate Island where our children played all day and we enjoyed the lazy river and of course, the Mr. Mac truck! Gotta have the Taco Mac! We went back in 2020 and had another wonderful trip. We decided for our 2023 trip to try the Italian Village with Butler service! We fell in love with it and have continued with the same package for 2024, 2025, and this year in February! We met our two favourite Butlers... Ceomar & Marjorie! OH MY! They took the trip to the next level for us. We had previously had very good experiences with most of our Butlers but this year was on another level. Ceomar & Marjorie are just the kindest, hard working, amazing people! We really bit the jackpot with them. So much that we have booked for 2027 at the new Treasure Beach! We found our home away from home and will continue to come to Beaches Turks & Caicos for many years to come! Thank you, Ceomar, & Marjorie!

Currently on the worst trip I have ever taken and cannot wait to get home. From the start, everything has been a hassle. Least attentive hotel staff I’ve ever seen. From check in- bags delayed getting to room, left to figure out where things are on property. Minimal dining options all with limited hours, hour plus waits to get a table for meals. Food is mediocre at best, every order I’ve placed has been incorrect. Bare bones amenities in rooms,(broken appliances) and I’m in a “newly renovated” room. Place is jam packed, impossible to find seats by pools or beach. Kids everywhere and everything that comes with that (diapers everywhere, cannot walk 10 feet without a kid crashing into you, all the screaming.) Property is super run down, amenities are no where near as they are described on website. If there wasn’t a huge snowstorm canceling all flights back to NE for the next few days I’d be on the next flight out. Do not recommend whatsoever.