Beaches Turks & Caicos Resort Villages & Spa

the worst client services & liars with all of the years we gone to this place every year its been down hill with rooms staff sent this to customer service still no response i had a paid in full reservation and they resold it My booking #16635268  Dear Guest Relations Manager, I am writing to formally complain about the unacceptable handling of my reservation and the poor customer service I experienced during my recent stay at Beaches Resort. My reservation was paid in full well in advance of my arrival. Unfortunately, my flight was cancelled due to severe weather, leaving me stranded at the airport for approximately 14 hours. This delay was completely beyond my control. When I finally arrived at the resort, I was shocked to learn that my original reservation and accommodations had been given to someone else. Nothing was ready for my arrival, and instead of receiving the room I had reserved and paid for, I was assigned a different room in the Caribbean not Key West.This was completely unacceptable and caused unnecessary stress after an already exhausting travel ordeal. I understand that your staff questioned why I did not call the resort. However, after being stranded in an airport for 14 hours because of a weather-related flight cancellation, contacting the resort was not my first priority. More importantly, my reservation had already been paid in full. Since the reservation was fully paid, there should have been no reason to assume I would not arrive. If there had been an outstanding balance on my account, I have no doubt that someone from the resort would have contacted me immediately. It is disappointing that the same effort was not made to protect a reservation that had already been fully paid. To make matters worse, despite failing to honor my confirmed reservation, Beaches Resort still charged my credit card a resort fee of $600 on August 2. I find it unacceptable that additional charges were processed while the resort failed to provide the accommodations I had reserved and paid for. I chose Beaches Resort because of its reputation for exceptional service, but my experience fell far below those expectations. The handling of my reservation demonstrated a lack of respect for your guests and inadequate procedures for managing delayed arrivals caused by circumstances beyond a guest’s control. I request that Beaches Resort: ● Provide a full explanation of why my fully paid reservation was released to another guest. ● Explain why no effort was made to contact me before giving away my accommodations. ● Review the additional $600 resort fee charged to my credit card on August 2 and explain or refund any charges that were not appropriate. ● Offer fair compensation for the inconvenience, disappointment, and disruption caused by your failure to honor my confirmed reservation. I expect a prompt written response and a satisfactory resolution. I hope Beaches Resort will take responsibility for this matter and restore my confidence in your commitment to guest satisfaction Derek the supervisor did give us some type of compensation that i paid for unfortunately I don’t think it was satisfactory i.e. credit for Spa and two days. In addition for future use still feel very short of my expectations considering we have coming here for the last 15 years Sincerely

Me and my family visited Beaches two weeks ago and even now the memories are still fresh in our head that our experience at beaches was TOP NOTCH!! Our room was super comfortable and the atmosphere felt like summer everyday! The food at the restaurants were high quality and the place is very full of activities like for kids, and speaking of kids my daughter REALLY loved this intern named Pierreline even now she talks about the little games they’d play and things she learned from KIDS CAMP and I personally met Pierreline too and she is such a kind soul. Shows my daughter attention without looking annoyed and I really love that! My daughter loved her and I’m happy my daughter’s summer trip was made. The interns are very friendly and caring, staff also were friendly and professional. The pools are clean and we never feel not appreciated and attended to. I wish we could stay here forever but, We will definitely be back !

First time at an all inclusive resort and it checked all the boxes. We are already planning to return in 2 years!

Kimonos was a disaster. It’s by reservation only and we were only able to get one for Thursday night and we leave Saturday. The chef must have been new, because he didn’t do anything. No utensil tricks or engaging with the audience for that matter We had a great time piggy backing on everyone around us. Also, we have 1 person with gluten allergy and one with an egg allergy. Don’t get me wrong, I understand d the seriousness of food allergies. But we got bland white rice with onions and ginger, no soy sauce, no egg. It was horrible. In situations like this, perhaps separately prepare the allergy food and lets everyone else enjoy flavorful food?! I spoke with the manager Feana who offered to bring my family some “real” fried rice. That’s just a small gesture for something that could have been handled much better. Your “chef” needs to be better.

Beaches resort on Turks & Caicos exceeded our expectations. The level of service that Georgia, Rassul and Romano gave our family was above and beyond. They answered any questions our crew had. They not only provided a superb level of service but even anticipated our needs. We came as a large family with Mimi old arrival and departure times but every single need was met with big smiles. Our whole big crazy family is looking forward to our next trip and seeing Georgia and her team again!