Beaches Turks & Caicos Resort Villages & Spa

Beaches resort on Turks & Caicos exceeded our expectations. The level of service that Georgia, Rassul and Romano gave our family was above and beyond. They answered any questions our crew had. They not only provided a superb level of service but even anticipated our needs. We came as a large family with Mimi old arrival and departure times but every single need was met with big smiles. Our whole big crazy family is looking forward to our next trip and seeing Georgia and her team again!

We just finished a 6 night stay at Beaches Turks & Caicos. At the urging of our travel agent, we booked a concierge suite in the Treasurer Beach village for our family of 5. I’m going to share a lot of tips that we learned along the way to hopefully make things go smoother for others. 1. Lower your expectations. We learned that no matter how much we spent to stay there, people really didn’t care that we were there. The vast majority of the staff were not helpful or friendly and that was hard to believe, I will point out some who did stand out against this norm. 2. Concierge level got us absolutely nothing that we couldn’t get on our own. So don’t do it. 3. Our daughter has celiac disease and has to eat gluten free, so we were told that we would have to see the culinary concierge. Her office was not open on Saturday, so we had to go there on Sunday. She was very rude and didn’t understand what we were trying to ask and said we would need to fill out a paper for every meal a day in advance and bring it to her office. I found this to be very strange and we did it for a few meals but not all of them. We got further mentioning her allergy to the staff at each restaurant when we arrived. 4. Here’s a sample of the restaurants we liked. Schooners was good and had good options. Butch's had great service but oddly enough, my ribeye was the only thing I did not like as it was not flavorful or cooked properly. Their breakfast was good as well. We loved Barefoot by the sea and they were super friendly and accommodative. 5. Drink service at the restaurants is very very slow and refills are hard to come by. Bar service was good for the most part and they will fill up any cup you bring. I brought a yeti tumbler and metal straw and used it all the time. It’s so hot and humid so drinks get nasty quickly. 6. Our room was nice and kept very clean. Sherry Ann (housekeeper) was the single nicest employee we encountered. How beer, after we checked in, the AC wasn’t working great and it was over 80 in the room and not cooling down. I called the concierge and it finally did seem to cool down. 7. The airport is a total disaster. Upon arriving, we stood in line in 90 degree heat and humidity for 45 minutes just to get a ride to the resort. The driver was very rude, an erratic driver and it was not what you’d expect for as much as what’s paid. Prepare yourself for the worst airport experience ever. They are not equipped for the amount of people coming in there and it shows. 8. The pools and beach are very nice and we used all of them at various times. Especially liked Treasure Beach infinity pool and the French village and Italian village pools. 9. Our photographer Rooftop was amazing. He went above and beyond to get some great shots of our family. So all in all, I would give this resort a very average rating due to lack of friendliness and helpfulness of the staff overall. I’d love to have Beaches contact me about a survey but doubt it will happen. I would not return to this location and probably not any of their other sites either just not worth the disappointment.

We just returned from Beaches Turks & Caicos a few days ago, and it was so wonderful I needed to sing their praises 😍. There were 15 of us and a 3 month old, and our butlers, Rassul and Romano were fantastic in handling all of our needs and requests. This trip would not have been nearly as stress-free without them. Everyone at this resort is so friendly and helpful! The wonderful people and beautiful surroundings all made it very easy for us to seek out Georgia Black and her team at Travel & Loyalty to plan our next trip. We've known Georgia for years and always get in touch with her for rebooking. This year she even came down onto the beach to assist with our rebooking! What a fabulous group of people working at Beaches Turks! They will be the reason we keep coming back year after year!!!

My family of six adults and one baby stayed in the Key West Beachfront Four-Bedroom Butler Villa Residence with Private Pool during the week of July 18–25, 2026. This was our fifth stay at Beaches Turks & Caicos Resort. We have also traveled to other Beaches and Sandals resorts, with Turks & Caicos remaining our favorite. We are always impressed by the friendly staff, endless activities, and beautifully maintained resort. One of our favorite traditions is catching up with our favorite bartender, Alexanda, in the Italian Village. We have known Alex for many years after returning every few years, and he is always the first to "welcome [us] home" when we arrive. Seeing him again is always one of the highlights of our trip. Our previous trip to Beaches Turks & Caicos was in July 2024, when the Treasure Beach section was still under construction. On this 2026 trip, we were especially excited to explore the new section and all of its amenities. We even reserved a cabana at Treasure Beach twice during our stay. While we were there, we planned a future vacation with Sha-Nice for August 2028 and booked the Treasure Beach Chairman's Three-Bedroom Penthouse Suite (XCH). This trip was our first time staying in a room with Butler Service. Our butlers, Shamar and Donohugh, were truly exceptional. They anticipated and responded to every need and request. Each day, they ensured we had either reserved seats or a cabana in our preferred location, complete with a stocked cooler filled with all of our favorite beverages. After long days in the sun, we always returned to delicious treats waiting in our room, which was especially appreciated while traveling with a baby. They made reservations at all of our favorite restaurants and even arranged a birthday cake for one of our family members. Further, on her birthday, they decorated our beachside cabana with a birthday banner. We would like to recognize our waiter, Johnson, at Kimonos, who made our dining experience—and our birthday celebration—even more memorable. His friendly personality, attentive service, and genuine hospitality made the evening especially delightful. Additionally, one member of our group has Type 1 diabetes, and both butlers went above and beyond to ensure he always had the appropriate snacks and beverages readily available in case of an emergency. They were both incredibly kind, attentive, and a pleasure to be around, making our vacation even more enjoyable. We are so grateful for their outstanding service and already look forward to requesting Shamar and Donohugh on our next visit. We can't wait to return in 2028! -The Breitenbucher Family

If I could give this resort zero stars, I would. This was, without question, one of the worst resort experiences my family and I have ever had. We traveled as three families, booked three rooms, and spent approximately $40,000 on this vacation. Looking back, I wouldn’t spend $5,000 to stay here. It was that disappointing. Don’t believe the beautiful marketing photos. They showcase the newest village to convince you to book, but once you arrive, there’s a good chance you’ll be placed in one of the oldest, most outdated buildings. It felt like a bait-and-switch. The room we received looked nothing like the luxury experience they advertise. The nightmare started the moment we landed. The airport shuttle was filthy, with ripped seats, poor air conditioning, and looked like it hadn’t been updated in years. For a resort charging luxury prices, this was completely unacceptable and an embarrassing first impression. The food was, without exaggeration, some of the worst we’ve ever had at a resort. Much of it looked and tasted like it had been sitting out for hours, and several dishes smelled old and unappetizing. Our kids refused to eat it. We had no choice but to leave the resort and pay out of pocket to eat at restaurants around the island because we couldn’t find meals our families would eat. Imagine paying $40,000 for an all-inclusive vacation and then having to leave the resort just to get a decent meal. The service was just as bad. Staff members often seemed uninterested, requests took forever, and there was little sense of hospitality. It felt like once they had your money, your satisfaction was no longer a priority. This resort markets itself as a luxury destination, but our experience was the complete opposite. Outdated rooms, misleading advertising, terrible food, poor service, and an unacceptable airport transfer. It was one disappointment after another. We’ve stayed at resorts all over the world, and this ranks as the worst resort experience we’ve ever had. Beaches Turks & Caicos completely failed to deliver the luxury vacation it promises. We left feeling frustrated, disappointed, and like we had wasted a tremendous amount of money. Save your money and go somewhere else. There are countless resorts in the Caribbean that offer better rooms, better food, better service, and a much better overall experience. We will never return, and we cannot recommend this resort to anyone.