Beaches Turks & Caicos Resort Villages & Spa

Five-Star Review - Chef Tiziano Malandrucco beyond any expectation! When planning for our company retreat in Turks & Caicos, I wanted an experience that would bring our team together and create a memorable evening and bonding experience outside of business meetings. Hiring Chef Tiziano exceeded every expectation. From the very first interaction, the level of professionalism, communication, and attention to detail was exceptional. My wife complains that I am overly "picky" and yet I was in no way disappointed. The dinner was thoughtfully prepared using the freshest ingredients and old-world Italian recipes, beautifully presented, and tailored to the exact preferences of our group. It was immediately clear that we were working with someone who takes genuine pride in their craft. From his arrival at 2:30 pm for our 6:30 dinner, the communication and energy was apparent. Several of the spouses were asking questions about preparation and Chef was only too happy to discuss. The food itself was outstanding. Watching the squid go from package to plate was exceptional. The meal felt like a special event, combining the quality and creativity of a fine dining restaurant with the comfort and personal attention that only a private chef can provide. For the record, I am completely spoiled when it comes to tiramisu at any other fine Italian restaurant. And the freshly homemade focaccia was worth fighting for. There are several "big boys" in the group and when asked Chef noted "we will also make sure to be generous with portions." What impressed us most was the chef's ability to create a relaxed and enjoyable atmosphere while simultaneously managing every detail behind the scenes. Everything was handled seamlessly, allowing us to focus on enjoying our time together and appreciating the remarkable cuisine. As Turks & Caicos, and especially Grace Bay Club, is known as a destination for its beauty and hospitality, this experience still managed to stand out. The meal created lasting memories, and my senior team continues to comment, and it added tremendous value to our retreat. If you are visiting Turks & Caicos and are considering a private chef, I would recommend Chef Tiziano Malandrucco Chef Turks and Caicos Ltd. without hesitation. Exceptional food, exceptional service, and a truly memorable experience from start to finish. Donald Abrams Clinical Compensation Consultants, LLC

First, the good. Some people who went above and beyond: David at jerk hut Petrina at petite Manasse at reflections Magroy in boat Jodi-Ann in admin Ashley at bru Omar at turtles Despite these individuals, the overall experience was mediocre. We stayed at a concierge one bedroom at seaside in the Caribbean village. Rooms were a bit dated, though well stocked. The restaurant reservation system— which is just a lady sitting in an office— is also dated. Concierge is useless. Butlers are the way to go here. Pools and beach chairs fill up with people who hog them for the day. The theme here is the opposite of relaxing- get up, get a chair, get a restaurant lined up— too Darwinian for what’s supposed to be a relaxing vacation. Overall, the place is just mediocre and needs to up its game for me to consider going back or to another Beaches resort.

The hotel grounds and the nature itself is stunning. However, the unfriendliness of the staff was off putting. Both myself and my kids were treated poorly. It’s almost like the waitresses and servers don’t want to be there or hate us all as tourists. I did have a couple of friendly interactions- specifically the entire dive shop were amazing. The front desk staff was incredibly rude, the waitresses were rude to my kids and myself. For the cost and really just in general for their field of work, the staff should have good customer service skills. The room was not nice- AC unit soaked the floor every day. The pool was Italian village and there was constant people on loud speakers either doing water aerobics or doing loud games. For relaxation seek another village pool. For dining the best place by far was Butchs. We had booked an all day snorkel boat and so I made our reservations around that. The hotel randomly moved my reservations mid week. No comminication, no organization. And pretty much no friendly people. The whole experience was something I wouldn’t pay for again. Hope this helps.

Love the Hollywood Show, Sesame Street show!! Love hearing employees like Gigi has been with the resort for 20+ years!! Everyone is kind and when asked for directions walk you to the location you are looking for. Best experience for families! Kindness on steroids with everyone you interact. Jomo at the pool bar makes everyone feel special. Try the Maya drink!!

I cannot recommend Beaches Turks & Caicos based on my experience with their customer service after booking. We needed what should have been a simple flight change, but instead of receiving clear explanations or reasonable assistance, we were charged $2,058. When I asked for an itemized invoice showing exactly how those charges were calculated, Beaches could not provide one. It only got worse from there. I repeatedly requested a callback from someone who could explain the charges, but no one ever followed through. I spent hours on the phone, was transferred multiple times, and received conflicting information, yet no accountability and no documentation. Charging over $2,000 for a flight change is bad enough. Refusing to provide an invoice to justify those charges and then ignoring repeated requests for a callback is completely unacceptable. Transparency and customer service should be the bare minimum for a company that markets itself as a premium, luxury vacation provider. The resort itself may be beautiful, but when something goes wrong, the level of customer service we experienced was incredibly disappointing. If you're considering booking through Beaches, be aware that if you need assistance after you've paid, you may find yourself dealing with expensive surprises, unanswered questions, and a complete lack of follow-up. I expected much better from a company with Beaches' reputation. Unfortunately, this experience has made me think twice about ever booking with them again.