Beaches Turks & Caicos Resort Villages & Spa

I had a horrible experience trying to book this trip via telephone with Beaches / Sandals representative. Prior to this experience, I'd always recommend going directly through the resort when booking these types of vacations but this was a miserable experience. Their procedure for handling customer inquiries is seemingly designed to break you down so you never call back. Over the course of trying to book my trip, I called to ask some clarifying questions about which rooms were available and finally got a trip booked, though the stay between two different rooms because the room we wanted was not available for our entire duration (or so I was originally told). Well, doing a "double booking" made my reservation apparently extremely complicated for their representatives, because everything was a mess after that. I called back later to pay off my bill and asked if the room ended up being available for the entirety of our stay, and lo and behold it was actually open. So they cancelled my original booking and re-booked us in the room for the entire stay. Great! Now to pay off the bill... I was told the total amount due and paid it. It ended up being slightly more expensive than expected so I decided to pass on the travel insurance. Well the rep (Marie) couldn't have that, so she told me there was a down payment from my cancelled booking that would transfer over to my new booking, meaning my total was lower than what it showed on my account. Great! I will include the travel insurance then. We get to the end of the call and I ask to pay off the remaining balance on my account. She quotes me on what that is, so I pay it through their web form. After paying, I ask to get a receipt of everything purchased and my total balance of $0. She sends me an email and it states I still owe $1594. I tell her this, on the phone, and she says oh that's incorrect, it's because there's still a pending amount from your original booking but once that transfers over you won't owe anything! I double - and even triple check with her before getting off the phone and she assures me it is an error on the email and that I will owe nothing. Fast forward a week, and I was charged an additional $797 by Beaches out of nowhere. I call back, and speak to a gentleman named Carlos. He tells me Marie must have been mistaken, but if she told me that there was $0 balance they would honor it, they would just have to review the call and get back to me. I say, of course, very reasonable, I will wait. There is a deadline for when the trip becomes non-refundable, I ask Carlos if it's possible to extend that deadline until this all gets sorted out - he tells me he will do that. I wait weeks, nobody gets back to me. I call back, and am told my case is still under review, call back in another week. I wait a week, and call back again. I'm given the same response - someone is still reviewing my ticket, call back in another week. I wait two weeks, call back again, and finally I'm redirected back to the original agent (Marie) who told me I owed $0. She says she made a mistake and misread the balance on my account, and that she was "very sorry." I ask if I can have a refund on the insurance I purchased, since I was not going to purchase it until she stated my "updated total" (which was wrong). She said that's non-refundable. I ask if there's anything she can do, and she says no because "no booking error was made, everything was correct - I just told you the wrong thing." I let her know that Carlos told me that our call was being reviewed and if what I said was correct, they would honor what I was told. She says she doesn't understand why Carlos would say that, and that he was wrong, they would not honor it. I completely understand mistakes happen. I understand booking reps may not have the power to offer refunds or credits. But I was put through the ringer on this when I was just trying to finalize my payment on our trip so I could stop worrying about it. I've listened to their same hold music "Is This Love" by Bob Marley about 100x on repeat now because of how many times they'd put me on hold to review my account and then say they're still reviewing it. I've listened to them "confirm my reservation" by reading letter by letter my family's first, middle, and last names, our booking times and details "just to confirm our account" before being able to speak to me. It feels they have procedure in place just to make customers lose their mind trying to find very simple answers to their inquiries. If you read this far, credit to you. TLDR: Do not book through their phone line. The process was miserable, I was given incorrect information multiple times, and even after another representative told me they would honor what I was originally told, they ultimately did not.

Let me start by saying the resort and area are incredibly beautiful and well kept. The people are so friendly and welcoming and go out of their way for you, that being said, I would not stay here again for the simple fact that there are so many kids. I get that this is a family resort but I feel limiting children to some of the more adult restaurants at a certain time of night would be appropriate. We tried making our reservations late at night but even at 11pm there were still screaming infant, very annoying while you’re dining. If they would incorporate a sandals at this resort or even an adults only section, we would consider going back to this resort. There is only one adults only restaurant which was the best food in our opinion and we would have eaten there every night if we could have. The resort is very clean and the food is actually good for being an all inclusive. No complaints other than the number of small, screaming children everywhere at all hours of the day and night.

The beach here is unbeatable! So calm and so clear with a baby! Our room was seaside village and newly remodeled, it was gorgeous! The service was unreal especially kareen and Carlton in house keeping! They stood out for us in ways house keeping never have before! They learned our names, greeted us, accommodated us immensely and just extremely kind people! We hope to see them again if we return! Pinta is the best! This concept and menu should be adopted by other sandals and beaches! Treasure beach is gorgeous

A Wonderful Stay at Club Med Turkoise! ⭐️⭐️⭐️⭐️⭐️ We had such a wonderful stay at Club Med Turkoise in Turks & Caicos. The beautiful Grace Bay beach, turquoise water, activities, tennis, and friendly atmosphere made this a very memorable trip. Club Med offers so much to do, while still giving you plenty of time to relax and enjoy the incredible surroundings. (Club Med⁠) I especially want to recognize Cassidy, one of the lifeguards at Club Med. She was incredibly friendly, attentive, and caring. She made us feel safe and welcomed and went above and beyond to make our time at the beach enjoyable. Having someone like Cassidy looking out for guests really added to our experience. The staff throughout the resort were welcoming and the atmosphere was fun and social. The beach is absolutely spectacular, and it was wonderful being able to enjoy the water, sports, and activities all in one place. Thank you, Cassidy, and the entire Club Med team, for helping make our vacation so special. We will definitely remember this trip and hope to return!

This place is awesome. Wiah i had stayed a week, not 4 days. Its a big resort and takes awhile to understand where everything is. The service is amazing. The food is really good. Out of all the all inclusives uve stayed at this was the best experience and now i understand why people love sandals properties. They are next level and honestly when u figure in all u get.... its really a bargain.