Beaches Turks & Caicos Resort Villages & Spa

First, the good. Some people who went above and beyond: David at jerk hut Petrina at petite Manasse at reflections Magroy in boat Jodi-Ann in admin Ashley at bru Omar at turtles Despite these individuals, the overall experience was mediocre. We stayed at a concierge one bedroom at seaside in the Caribbean village. Rooms were a bit dated, though well stocked. The restaurant reservation system— which is just a lady sitting in an office— is also dated. Concierge is useless. Butlers are the way to go here. Pools and beach chairs fill up with people who hog them for the day. The theme here is the opposite of relaxing- get up, get a chair, get a restaurant lined up— too Darwinian for what’s supposed to be a relaxing vacation. Overall, the place is just mediocre and needs to up its game for me to consider going back or to another Beaches resort.

The hotel grounds and the nature itself is stunning. However, the unfriendliness of the staff was off putting. Both myself and my kids were treated poorly. It’s almost like the waitresses and servers don’t want to be there or hate us all as tourists. I did have a couple of friendly interactions- specifically the entire dive shop were amazing. The front desk staff was incredibly rude, the waitresses were rude to my kids and myself. For the cost and really just in general for their field of work, the staff should have good customer service skills. The room was not nice- AC unit soaked the floor every day. The pool was Italian village and there was constant people on loud speakers either doing water aerobics or doing loud games. For relaxation seek another village pool. For dining the best place by far was Butchs. We had booked an all day snorkel boat and so I made our reservations around that. The hotel randomly moved my reservations mid week. No comminication, no organization. And pretty much no friendly people. The whole experience was something I wouldn’t pay for again. Hope this helps.

Love the Hollywood Show, Sesame Street show!! Love hearing employees like Gigi has been with the resort for 20+ years!! Everyone is kind and when asked for directions walk you to the location you are looking for. Best experience for families! Kindness on steroids with everyone you interact. Jomo at the pool bar makes everyone feel special. Try the Maya drink!!

I cannot recommend Beaches Turks & Caicos based on my experience with their customer service after booking. We needed what should have been a simple flight change, but instead of receiving clear explanations or reasonable assistance, we were charged $2,058. When I asked for an itemized invoice showing exactly how those charges were calculated, Beaches could not provide one. It only got worse from there. I repeatedly requested a callback from someone who could explain the charges, but no one ever followed through. I spent hours on the phone, was transferred multiple times, and received conflicting information, yet no accountability and no documentation. Charging over $2,000 for a flight change is bad enough. Refusing to provide an invoice to justify those charges and then ignoring repeated requests for a callback is completely unacceptable. Transparency and customer service should be the bare minimum for a company that markets itself as a premium, luxury vacation provider. The resort itself may be beautiful, but when something goes wrong, the level of customer service we experienced was incredibly disappointing. If you're considering booking through Beaches, be aware that if you need assistance after you've paid, you may find yourself dealing with expensive surprises, unanswered questions, and a complete lack of follow-up. I expected much better from a company with Beaches' reputation. Unfortunately, this experience has made me think twice about ever booking with them again.

We have been going to Beaches Turks and Caicos for nearly 20 years now, but this year’s trip stood out and far exceeded our expectations! We went as an extended family of 9 - 2 grandparents, 5 adults, and 2 babies. Every step of the way, the staff at Beaches found a way to take our experience to the next level. Our Room: We stayed in Treasure Beach Village in room 7507, the Chairman’s 3 Bedroom Penthouse Suite. It was the perfect space for our group, with ample space to gather, get some quiet time, and enjoy the views! The butlers regularly restocked it with drinks, snacks (popcorn, chocolate covered fruit, charcuterie…) and anything we needed! This room also has a double-wide cabana just steps away from the pool and beach. Our Butlers: Claude and Daniel were the BEST team! Anything we needed, they were on it. Lunch delivery to the cabana so we didn’t have to interrupt pool time? Done. Gluten free desserts in the suite each night after dinner? No problem. Tables ready to go for us at breakfast, lunch, and dinner so we didn’t have to wait? Check. Reservations at the spa, as well as Butch’s and Kimonos? Easy. Everything was done with a smile and a “no worries man!” They decorated our cabana and room for the anniversaries we were celebrating during the trip - roses, cakes, balloons, banners, towel animals, and more! They even found our family floats to use for the week in the pools. The babies adored them, and they added so many special moments to our trip. Dining: The restaurants at Beaches are unbeatable! We love the seaside ambiance at Barefoot and Schooners (pro tip - go to Schooners on Friday night around 6… the parade goes right by there!), the antipasto bar at Mario’s, the diverse array of choices at Pinta, the quality of the food at Butch’s, the entertainment at Kimonos (with an appetizer or two at Soy first)… the list goes on! The mac truck, Bella Napoli pizza, the jerk truck, Yoyo frozen yogurt, and Bobby Dee’s were all favorites for a quick bite! Dining with babies in the “real world” can be stressful, but Beaches made it so easy. If we needed to get up and walk around with them, no big deal. If they made a mess eating spaghetti and fruit, the staff came over and swept it up gladly. Pool and Beach: The Treasure Beach pool is our new favorite! The shallow and zero-entry areas were perfect for the babies, and they also loved the splash pad area! With our cabana being right there, we never left and explored other areas, but each pool on property is amazing. The beach is world-class with its soft sand, clear waters, and gentle waves. Staff Shout Outs: I wish we could list everyone who took care of us this week, because truly, everyone went above and beyond to make our trip outstanding! Thank you to Paul and Yves from Treasure Beach luggage services for greeting us and the babies with a smile every time we walked by. Thank you to Shavann from Pinta for amazing service and a sweet smile each time we dined with you. Thank you to Carvel, Michael, and our room’s team from Treasure Beach housekeeping for playing with the babies during your shift and keeping our room spotless! Thank you Andrew from the dive shop for taking care of our group’s undersea adventures. Thank you Cleveland from Butch’s for an amazing dining experience each time we got to see you. We can’t wait to come back in the future!