Beaches Turks & Caicos Resort Villages & Spa

I had so much fun here!!! Excellent property with so much to do and a well mannered staff. Special shout to the entertainment crew; shoutout to Roshane, Oryan and TT🔥

My wife and I have long loved Sandals. This was our first Beaches trip, with our 17 year old niece. I have nothing but amazing things to say, but actually want to focus this review on on an absolutely hidden musical gem. We hear tons of music at resorts. O’Ryan here in Turks jumps out as a singular talent. Had I not known otherwise, my assumption would’ve been that he’s a (tremendously well) trained vocalist. Just incredible range, bread and depth - easy to listen to all night. Hearing his “Redemption Song” cover was worth the trip all by itself. The resort is spectacular wouldn’t change a thing - if you’re looking for a wonderful family getaway, you won’t find better - entire staff is lovely. But my goodness, getting to listen to O’Ryan = what a wonderfully unexpected pleasure. -Matt Bergman

We had what can only be described as the worst family vacation experience we’ve ever had at this resort. This was not just a trip — it was a dream vacation and a birthday celebration we had been planning for our daughter for over a year. What we received instead was misrepresentation, unacceptable conditions, and outright dishonesty. We specifically booked a penthouse room in the Italian Village and spoke with the booking department multiple times in advance. Every single time, we were told a penthouse meant a top-floor room. Not once was there any mention that “penthouse” could include anything other than the top level. They even noted our special occasion and assured us they would place us in the “best” penthouse room. Upon arrival, we questioned the room location based on the number we were given and were reassured, “Your room is a penthouse.” However, as we were escorted to the room, it became immediately clear we were being taken to the 5th floor — not the 6th/top floor. We raised this concern in real time, and the staff member escorting us completely ignored us, opened the door, and walked away without answering a single question. That set the tone for the entire stay. The room itself was unacceptable. There was a strong mold odor upon entry. The bathroom and bathtub were visibly dirty. The children’s bunk room was dark, smelled, and the TV did not work due to an outage we were never informed about. These are not minor inconveniences — these are basic standards that were not met. The following day, we spoke with Rodaldo at the front desk, who was kind but ultimately ineffective in resolving anything. He told us, “You didn’t know penthouse includes both the 5th and 6th floor?” No — because your staff repeatedly told us the opposite. We explained the constant noise from the room above us — loud enough to keep our family awake — and the mold smell that was giving both of our children headaches. The solution offered was to send fans and provide a complimentary hair braiding for our daughter. While well-intentioned, this did absolutely nothing to address the actual problems. We spent the remainder of our stay sleep-deprived due to the excessive noise above us and dealing with a room that smelled strongly of mold, even with fans running continuously. This is not what anyone pays thousands of dollars for. The most unacceptable part came after the stay. When I contacted corporate, I was told we were offered a room change and declined it. That is completely false. At no point were we offered a room change. This is not a misunderstanding — it is a misrepresentation of what occurred. Instead of taking accountability, they chose to cover it up. I proposed what I felt was a fair and reasonable resolution: adjust the rate to reflect a lower-level room, since we were not given the top-floor penthouse we were explicitly promised. They refused. We have traveled extensively and have never encountered a resort that so blatantly misrepresents its accommodations, ignores legitimate concerns, and then lies about its response afterward. The condition of the room was unacceptable, the service was dismissive, and the corporate follow-up was dishonest. If you are planning a special trip or saving for a once-in-a-lifetime family vacation, do not risk it here. This resort does not deliver what it promises, and when issues arise, they do not take responsibility — they rewrite the narrative. There are far better resorts that operate with integrity and actually value their guests. Mistakes can happen. Dishonesty is a choice

I will start by saying that Turks and Caicos is a gorgeous island and our family had a great vacation with time well spent together, so nothing was ruined. With that said, Beaches is very overrated in my opinion. The basic issue is the cost/value proposition is off. I am not suggesting visitors pay less, in fact I would prefer to pay more and get a better quality experience. If you decide to go, just know that it will not be a luxurious experience. First of all, the rooms are old and in need of upgrading, but based on their constant fully capacity, I don’t know how they will ever walk away from that revenue and do the renovations that really need to be done. The food ranged from ok to inedible. Soy Sushi, Kimonos and the Jerk Chicken truck were decent and got us through the week. Butches steakhouse was definitely the best restaurant and the only meal I could honestly say was objectively good. That experience was what we are used to having in luxury all inclusive resorts we have stayed at in the past. Arizonas at dinner time and Neptunes were inedible. With all that said, our kids were always fine and never had any issues finding something to eat at any restaurant. Another issue they have is a lack of shade. The sun in Turks is quite strong and with young children, the inability to find an umbrella to sit under was disappointing. While they ask guests not to save seats, it seems to be standard practice with people getting up early and saving all the best seats. It was so tense one day, two families fought about chairs on the beach. They really need to enforce the no seat saving policy to make the system work better. I think it is unreasonable to ask visitors to spend 200 dollars a day for a cabana when in our case, we were already paying 15,000 for a 6 night stay. Lastly, the service was inconsistent. We had experiences with really lovely people and others not so much, but overall I would say most of the time drinks didn’t get refilled without asking, wait service on the beach or by the pool was few and far between and you had to wait in long lines for drinks at the pool bars. The two things they do very well in my opinion are the Sesame Street and family shows which were very entertaining for our kids and the housekeepers visited twice a day keeping the room really tidy and making sure your drinks and towels were always stocked.

This resort was far and away the most amazing family resort we have visited. Everything was close to perfect from top to bottom. The food was excellent for an all inclusive. The service was all around phenomenal. We brought a 14 and 2 year old with us. The pools were amazing for all ages. Our room in the Caribbean Village was dated but they are supposedly in the process of undergoing a remodel of that area. Anyone who complains about this reports offerings is nuts!