Beaches Turks & Caicos Resort Villages & Spa

We had a mixed experience at Beaches Turks & Caicos. There were some things we genuinely enjoyed, especially for the kids, but overall the service was disappointing enough that we do not plan to return. Staff and service: This was probably the biggest difference from other Caribbean resorts we have visited. We did meet some very friendly employees, and the bartenders in particular were generally attentive and pleasant. Most of the male staff we interacted with were also friendly. Unfortunately, a significant number of our restaurant-service interactions were the opposite. Servers often seemed reluctant to take our order, sometimes with visible scowls, and drink refills were uncommon. Once the food was delivered, it was often difficult to get any additional service. In our particular experience, most of the unfriendly interactions happened to be with female staff members. That is obviously not every employee, but it happened often enough that it became a noticeable part of the trip. We have traveled to several Caribbean destinations, and the overall warmth and hospitality here simply did not compare well. Beach and water: The water is beautiful. In my opinion, it is significantly nicer than Florida, Punta Cana, or Puerto Vallarta, although I would still put St. John, the Exumas, and Grand Cayman ahead of it. The sand is very pretty, but there was more trash around the beach-chair areas than I expected from a resort at this price point. The beach was also fairly busy. One thing we appreciated is that we were not constantly approached or pressured by vendors the way we have experienced in places like Punta Cana. Excursions booked through the resort were extremely expensive. We ended up speaking directly with someone operating a boat from the beach and arranged a private excursion for roughly a quarter of what we would have paid through the resort. We were able to customize exactly what we wanted to do, and it worked out very well. We also did some snorkeling. I thought the snorkeling was better than what we experienced in Cayman, although not as good as St. John. Kids: This is where Beaches really shines. Our kids loved the waterpark, game rooms, and activities. If your number-one priority is keeping kids entertained, this is probably the best family resort we have visited. There is a tremendous amount for children to do. Weather: We visited during the summer and found it extremely hot and humid. We had previously visited Turks & Caicos in April, and the weather was much more comfortable then. The water was actually clearer on this trip because the ocean was calmer, but personally I would avoid the summer months next time. Restaurants and food: Butch’s Steakhouse was excellent. We ate there for both breakfast and dinner and enjoyed both. Kimonos was a very different experience. We loved it on our previous visit, but this time the food was surprisingly poor. The rice seemed like the wrong type for fried rice and was crunchy. Most of our table left a large amount of food uneaten, and several of us ended up going to the buffet afterward. The show itself was entertaining, so I would still recommend trying it, but I would not be surprised if you end up getting something else to eat afterward. The most frustrating restaurant issue was reservations. We stayed five nights and were initially told that there was no availability for even two people at the steakhouse on any of those five nights. I ultimately spent around two hours trying to resolve it and waiting for a manager before they were able to find us a table. I appreciated the manager eventually helping us, but I hated having to spend part of my vacation fighting for a restaurant reservation at an all-inclusive resort. Concierge service: I would not pay extra for concierge service again. On our previous trip we did not have concierge service, and ironically we felt better taken care of. We did not receive the private check-in, restaurant-reservation assistance, daily check-ins, or many of the other additional services we understood were included with concierge. From our experience, it provided essentially no added value. Housekeeping: Housekeeping deserves a lot of credit. They were consistently friendly and did an excellent job. Our room was kept very clean and well stocked, and they regularly made fun towel arrangements and decorations with rose petals. This was one of the strongest parts of the service experience. Beach hair braiding: One word of caution: agree on a price before allowing anyone on the beach to braid your hair. Our son had roughly 30 small braids done in about 20 minutes. Afterward, we were told the price was $200, which happened to be essentially all the cash we had with us. We should have agreed on the price beforehand, so that was a lesson learned, but we felt the amount charged was unreasonable for what was done. Airport Shuttle: They cram as many people as possible into an old van with no air conditioning. This was my experience both times to and from airport. I was asked to put my seatbelt on and had to remind the driver that my seat had a broken seat belt. I even cut my hand on the metal where the latch was supposed to be as I was crawling into the van. Overall: There are definitely positives here. The beach is beautiful, the property offers an incredible amount for kids, housekeeping was excellent, and we had some very good meals. For families whose main priority is activities for their children, Beaches Turks & Caicos is difficult to beat. Unfortunately, service and hospitality are a major part of an expensive Caribbean vacation, and that is where this trip fell short for us. We spoke with quite a few other guests during our stay, and many expressed similar disappointment with how welcoming the service felt compared with other Caribbean destinations. We have previously had much better experiences at Sandals properties, which made this trip particularly disappointing. Based on this visit, we do not plan to return to Beaches Turks & Caicos, and we will probably look outside the Sandals/Beaches brand for our next Caribbean vacation.

We had a wonderful stay at Beaches TC, and Georgia from the loyalty team made our experience even better. We were also all very grateful for the work Rassul and Romano did as our butlers. They were all extremely professional, knowledgeable, and helpful when assisting us with re-booking our next vacation. The process was seamless and hassle-free, which is a big reason we're looking forward to returning. Excellent service all around! I would highly recommend this property

Our family of 10 had a wonderful stay at the new Treasure Beach at Beaches Turks & Caicos. The 3 concierge rooms were beautiful, the food was excellent, and there were plenty of options for all ages. Our group ranged from 13 - 76 years old. The Culinary team handled a severe shellfish allergy with great care and helped us arrange dinner reservations for our group each night. Accessibility was a concern because Treasure Beach does not have accessible rooms, but airport wheelchair assistance, a rented scooter at Beaches, a shower chair and helpful resort transportation made the trip manageable. The staff at Pinta's were especially kind and accommodating, and our private charter boat tour was a highlight. We came home with wonderful memories and would highly recommend Treasure Beach for a multigenerational family vacation.

We are a family of 5 and this was our second time at Beaches. This trip we stayed in a One Bedroom Concierge Suite in the Veranda House. The room was large enough for us, very clean, nicely appointed and the balcony was huge, which we had access to from the bedroom or living room. The Key West Village is very lush, definitely the quietest of all the villages, but you are literally steps away from the Italian Pool. The food was so much better this year, than from our previous trip last year. The water park is great for some fun activity. As for the beach, you really can't find any one better. The sand is white powder, the water is calm and turquoise blue and fish swim around you all day. The two fitness centers are rather small for the size of this resort. Finally, the service was top notch and very rare for an all-inclusive resort. The entire staff at Beaches tries to accommodate your vacation needs. A big shout out to just some exceptional workers; Theresa and Damion (housekeeping). They were patient and kept the room fully stocked. We had a small problem with the room at check-in, but Naomi and Kayaan (Front Desk) quickly resolved the issue at hand. Jaron was our waiter at Butch's Island Chop House and did an outstanding job, which made our dining experience a great one. Romaine (photographer) is a one of a kind comedy show, who happens to take great photos. Finally, if you are looking to book another trip while you are down there, which we did again for next year, ask for Rojay. He is professional, humorous and will assist you anyway needed. Beaches Turks and Caicos, isn't cheap, but the all-inclusive aspect allows the family to truly have an awesome vacation. Next year will be 3 years in a row for us and can't wait to return. Remember, you get what you pay for!

We had been planning our trip to Turks for 2 years and had heard extremely good things about the resort. My husband and I had been to Sandals St. Vincent and had the best experience with the most kind people we had ever met so we decided to join the Insiders and book this trip to Turks with the kids. I will start with the good. The check in process was amazing and fast. We were in our room in about 20 minutes. We met an amazing photographer, Romaine, and he secured our spot for family photos (when we took the photos we ended up buying a big package because he was the absolute best). We got a welcome drink and a tour of our room. We had a concierge family suite in the Italian Village. It was perfect for our family of 4. Extremely clean and spacious. The Italian pool is where most of the entertainment happens so that was fun to be so close. If you are the family that likes to participate in the games and go to the shows the Italian village is perfect. The entertainment staff was amazing, shout out to Marton. Also want to mention Alex that drives the train for transportation between the villages. He was so kind and gave us all the pointers of where to eat and what to do that was fun. The games were fun during the day and the shows were entertaining at night. My favorite was the beach party. Great food, amazing staff, fire show and we danced the night away. The beach is absolutely gorgeous and the water pristine. If you are concierge level, I highly recommend the adults only cruise they offer. It was a fun boat ride with amazing staff, trivia and cocktails. The best restaurants were Butches and Pinta. We were sad that we waited until the last few days to discover Pinta because it really was amazing. We had the best experience there. Unfortunately, on to the not so great aspects. Like I said, that anticipation for this trip was high. It is an extremely expensive vacation and so I expected the customer service to be better. It was not great. The first night we were there, a bartender was so rude to me about the Appleton rum (for some reason I was calling it whiskey) that I cried. I was overwhelmed from traveling and tired but genuinely happy to be there and I figured out that night that the service, attitude and vibe was not going to be like St. Vincent. We also learned very quickly to not wait until you were extremely hungry to eat. Every restaurant was at least a 45 minute wait. Some servers in the restaurant were kind and some not. Being concierge level, I didn't feel as if anyone could answer our questions. They did book our 2 reservations for the restaurants that needed them but every time we went in to ask about something it was like they didn't know and/or didn't really care. We asked about a charge on our account and they said we needed to go talk to the Spa, when in reality it was for the hair braiding the kids got. When we walked allll the way back to the spa in Key West. They knew what the charges were. The day before checkout you get a paper with when we needed to have our bags ready and when we needed to be ready for departure to the airport. The information was wrong so we went to ask and the response was "don't worry they know what they're doing". Ok, but we would have missed our flight with the time on the paper. So, we had to go back really early the next morning to figure it out. Then we were told that we had our own departure lounge for Italian Village and that was not true, it is in the French Village. So we were walking around and around that morning just to figure out where we were supposed to leave from. The MOST disappointing part about the whole experience is that I left 7 swimming suits and 3 cover ups in a drawer in our room. I called multiple times to try and ask about a lost and found. My husband called also, only to also be put on hold and then told that they do not have them. I gave exact description of all items. I put a customer service ticket in online with no response. I don't understand how a reputable business like Sandals and Beaches does not have a lost and found that items are placed in, at least for a certain amount of time. 7 swimming suits and the cover ups cost is over 500.00 and it is like...well, you left and we don't really care so sorry we just don't have them. I was so upset. We booked a return trip for 2 years from now because it was a great place to take kids but I'm not so sure now that I want to go back.