The Gibson Hotel

Unfortunately, our experience with the reception staff, particularly the manager, was extremely disappointing. From the moment we arrived, we were barely greeted and were made feel unwelcome straight away. We wished to pay for the room in cash, which should not have been an issue, but it turned into a huge ordeal. Our room rate was €150, yet we were then asked for a €250 deposit, something we were never informed about prior to arriving at the hotel. This lack of transparency was frustrating and unnecessary. When I encountered a temporary issue with my card due to an incorrect PIN, the manager showed no understanding or professionalism. Instead, he made an inappropriate assumption that I had financial problems and implied that I did not have enough money to cover our stay, which was completely untrue. The issue was resolved and was simply a card error, but his attitude throughout was rude, dismissive, and embarrassing. To make matters worse, the noise levels during the night were extremely high. There were drunk teenagers running and shouting in the corridors in the early hours of the morning, making it very difficult to sleep. This was a huge inconvenience and added significantly to an already disappointing experience. Hospitality and basic respect were seriously lacking, and the way this situation was handled left a very negative impression. It’s a shame, as first impressions matter, and this experience fell far below what would be expected from hotel management

Good location, nicely on the canal. We found it clean and tidy. Service was good enough, rooms were nice. Showers good. Bars nice. Beds good. Plenty of space in the rooms, would def use again. Thanks

Best selling point of this hotel is the location. Our dining experience was not 4*. Waiting for ages to order drink at our table and then having to wait approx. 15mins for it to be delivered. Most of the staff had difficulty understanding what we wanted to order - we had to show them on the menu. We were asking a waiter a question, obviously he didn't realise or understand what we were saying and literally just walked away🙄 Oh and the bill was dropped down to our table when we had just ordered our 2nd drink! Don't let 1st dates fool you, the dining experience in the restaurant was definitely not up to scratch.

Yazmin was a lifesaver at the hotel-I use a mobility device and was with a group tour. The room allocated was with a shower which is dangerous for me and she took the time and effort to get me a bathtub room which had an amazing view. She is an asset to the Gibson Hotel and we came back to the hotel as the food and drinks are soooo good. The best ceasar salad, and my blackberry fizz drink was so tasty. The highlight was my husbands steak sandwich with an onion jam that was fabulous and enough for two people. Love this hotel and will come back again!

We recently stayed at the hotel as we had an early morning appointment in Dublin and the weather was promised bad for travelling up to Dublin early in the morning. We arrived to check in late circa 11:30pm and checked in. We were not allowed to check in without ID, (which we didn’t have, but eventually found a photo on our phone). The reception area was freezing, our room was worse. Cranked up the heat, and went to bar to wait for room to warm up, an hour later our room was still only at 13.5 degrees. Should have complained at the time, but was after working a 13 hour shift followed by a 4.5 hour drive to Dublin, we were wrecked and had an early start so we just suffered it and went to bed! We mentioned it the following morning on checkout and the hotel were very apologetic, and gave us complementary parking, but the entire hotel was cold, even the bar. The hotel apart from this was good, room was a bit dirty, sort of wear and tear dirt and stains on walls, floor etc. the walls were paper thin, could hear our neighbours talking clearly, and lots of noise from people coming back from the bar following a show in the 3 Arena in the hall outside our room. Location is really handy, but I’ve stayed in much better hotels in the same area, that had working heat, and didn’t need to find ID to check in.