Amberley Castle
Amberley, England
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About the Hotel
Notice: Children 3+ must be entered as adults as they incur an additional charge.
For 900 years, Amberley Castle has enjoyed a quiet existence near the picturesque village of Amberley in Englandâ€(TM)s West Sussex countryside. Today, it remains a prime example of medieval architectureâ€"complete with moatâ€"while serving as a lavish small hotel. This member of the prestigious Relais & Chateaux collection boasts just 19 bedrooms and suites, each individually transformed to complement the architecture. Every day here is a keepsake, ending with the spectacle of the awesome, two-ton oak portcullis being lowered for the night.
Location
Amberley Castle
Nr Arundel
West Sussex
Amberley, England
BN18 9LT
Nearest Airport: LHR
Features and Amenities
- General Information
- Connecting/Adjoining Rooms
- Non-Smoking Rooms
- Dining
- Dining Room
- Afternoon Tea
- Picnics
- On-Site Amenities
- Laundry Service
- WiFi
- 24-Hour Front Desk
- In-Room Amenities
- Turndown Service
- Luxury Bath Amenities
- Bathrobes & Slippers
- Activities
- Bicycling
- Tennis
- Yoga
- Golf
- Business
- Meeting Rooms
- Family
- Children's Menus
- Nearby
- Historic Sites
- Shopping
- Interests
- Chateaus & Castles
- Hotels
Reviews for Amberley Castle
Service for dinner and breakfast is terrible
Lovely room and hotel However service for dinner and breakfast is terrible, very long waits for service and drink orders and after following up three times about our order walked out
Shannon F
Afternoon tea
Having had a lovely afternoon tea today. It was extremely disappointing that the staff found it difficult to smile. It was as though we were at a wake
Gairda T
Weekend away for the races
Absolutely loved this hotel . Great experience .Had four course exceptional meal . Staff excellent. Never forget our stay here.
Claire B
Wonderful experience
Wonderful experience above expectations. The welcome smile from Holly and team, through to the silver service from Florrin, Gio and team made my wifes birthday overnight celebration so special. The room, grounds and taster menu are exceptional and the walk into the village via the secret church door fabulous. ive never seen so many thatched cottages in one street. The village pub The Black Horse offered a great opportunity for a drink before the hotel 5 course dinner where each course was beautifully created and served. We were so well looked after we can't wait to return. Thank you SO much!
chrisS8707IN
Good, not great
2.5 stars out of 5. Have to agree with some of the recent, less-than-glowing reviews of Amberley Castle. The property itself is amazing, it's a castle (albeit being renovated) on stunning grounds in beautiful countryside. But considering it flies under the Relaix Chateau banner & charges premium rates, you'd expect a higher standard of service. My wife & I had an unsettling experience while staying there and we mentioned it to the front desk as we were leaving the next morning. They were aware of what had occurred and we were assured the property manager would reach out to us directly to follow up. Nearly a month later, we've yet to hear a thing from Amberley. The incident itself was not the issue -- while disruptive, we get that mistakes happen. The issue is the complete lack of accountability & acknowledgement. The servers/staff for the most part did not appear to be particularly enjoying themselves; lightness & even basic smiling was hard to come by. I also sat outside for over an hour in the lovely courtyard patio for part of one afternoon. Not once did anyone stop by to ask if I needed anything. Again, no biggee in the grand scheme of things but if you're staying at a place where maintaining a high level of customer service is part of your brand (not to mention required to maintain Relaix Chateau status), this was certainly not our experience at this property.
836dougl - Toronto, Canada
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