Amberley Castle
Amberley, England
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About the Hotel
Notice: Children 3+ must be entered as adults as they incur an additional charge.
For 900 years, Amberley Castle has enjoyed a quiet existence near the picturesque village of Amberley in Englandâ€(TM)s West Sussex countryside. Today, it remains a prime example of medieval architectureâ€"complete with moatâ€"while serving as a lavish small hotel. This member of the prestigious Relais & Chateaux collection boasts just 19 bedrooms and suites, each individually transformed to complement the architecture. Every day here is a keepsake, ending with the spectacle of the awesome, two-ton oak portcullis being lowered for the night.
Location
Amberley Castle
Nr Arundel
West Sussex
Amberley, England
BN18 9LT
Nearest Airport: LHR
Features and Amenities
- General Information
- Connecting/Adjoining Rooms
- Non-Smoking Rooms
- Dining
- Dining Room
- Afternoon Tea
- Picnics
- On-Site Amenities
- Laundry Service
- WiFi
- 24-Hour Front Desk
- In-Room Amenities
- Turndown Service
- Luxury Bath Amenities
- Bathrobes & Slippers
- Activities
- Bicycling
- Tennis
- Yoga
- Golf
- Business
- Meeting Rooms
- Family
- Children's Menus
- Nearby
- Historic Sites
- Shopping
- Interests
- Chateaus & Castles
- Hotels
Reviews for Amberley Castle
Good, not great
2.5 stars out of 5. Have to agree with some of the recent, less-than-glowing reviews of Amberley Castle. The property itself is amazing, it's a castle (albeit being renovated) on stunning grounds in beautiful countryside. But considering it flies under the Relaix Chateau banner & charges premium rates, you'd expect a higher standard of service. My wife & I had an unsettling experience while staying there and we mentioned it to the front desk as we were leaving the next morning. They were aware of what had occurred and we were assured the property manager would reach out to us directly to follow up. Nearly a month later, we've yet to hear a thing from Amberley. The incident itself was not the issue -- while disruptive, we get that mistakes happen. The issue is the complete lack of accountability & acknowledgement. The servers/staff for the most part did not appear to be particularly enjoying themselves; lightness & even basic smiling was hard to come by. I also sat outside for over an hour in the lovely courtyard patio for part of one afternoon. Not once did anyone stop by to ask if I needed anything. Again, no biggee in the grand scheme of things but if you're staying at a place where maintaining a high level of customer service is part of your brand (not to mention required to maintain Relaix Chateau status), this was certainly not our experience at this property.
836dougl - Toronto, Canada
Relaxing at Amberley Castle
Very comfortable and peaceful venue. Great location and rooms well furnished with a very comfortable bed.
John R
Afternoon tea
I’ve been to Amberley Castle quite a few times but haven’t been for a while. We had afternoon tea for my birthday. I had emailed them before hand asking about the croquet lawn and whether we could book it but didn’t receive a reply which I thought was poor. Upon booking I had asked if we could sit outside all being well with the weather. When we arrived they didn’t seem to know anything about this and it was by chance that they had a table left outside. Tables weren’t laid so it didn’t feel special to be honest. We had afternoon tea which was good but not exceptional. But nobody at anytime came back to us to ask if we wanted a top up of tea or sparkling wine. I had to ask in the end and then it was forgotten so I asked again and finally got another pot of tea. One member of staff was lively and smiley but the others that served us just didn’t look like they wanted to be there and didn’t feel up to the task at hand. I had to wait at the desk to pay whilst they were sorting out an issue with a bill on the computer. The things I’ve said may seem trivial but when you’re paying £150 for afternoon tea you want to go somewhere and feel special and we both didn’t feel this. Evrything needs to feel sleek and it wasn’t. There was scaffolding up in quite a few places and everywhere felt a bit tired. It was a shame because I remember it being a lot more sparkly and special. We go out a lot and always recommend places that we like and always revisit places we like. We have no problem paying higher prices for things that are good but I’m sorry to say we won’t be recommending Amberley Castle and won’t be back.
Sophie P
A magical weekend getaway
This was truly a magical stay! The afternoon tea was so special and such a highlight from our trip. The staff is exceptional and attentive. We truly felt like we were staying like royalty. I cannot recommend this castle stay higher.
Relax17133706309 - Los Angeles, California
Terrible hotel charging huge prices with no service
We booked Amberley castle for our 15th wedding anniversary. When you arrive on a beautiful sunny day the entrance is impressive and beautiful but from there on it goes downhill fast. We paid over £600 for a dinner, bed and breakfast which was more or less daylight robbery. The room was very charming but had cobwebs and dust everywhere and the main window blind was broken and not possible to open. The bathroom didn’t have a door on it! We had some drinks in the garden on arrival from an uninterested waiter, two of the choices were available (a range of soft drinks they advertised and no lime cordial for a lime and soda). We took a walk around the grounds to find the putting green advertised which was like a meadow and absolutely not useable. The tennis court had a collapsed net, all in all everything looked totally neglected. We had the 5 x course taster menu which was actually very nice but on arriving in the restaurant we were sat down and not offered any drink or menu for more than 15 minutes (it wasn’t busy). After receiving the food menus we had to ask for an aperitif ! Basic service !! We had to ask for the wine menu and after selecting our second choice the wine arrived, A bottle of rose which was plonked on the table with no cooler or ice bucket, had to ask for that as well. The next day we received our drinks bill under our room door and it was more than £300 which had afternoon teas and various other items, none of which we’d had. Reception had to correct everything and blamed incorrect posting by one of the waiters. In summary a truly disappointing and grossly overpriced experience. Avoid at all costs!!
peterbondste
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