Amberley Castle
Amberley, England
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About the Hotel
For 900 years, Amberley Castle has enjoyed a quiet existence near the picturesque village of Amberley in Englandâ€(TM)s West Sussex countryside. Today, it remains a prime example of medieval architectureâ€"complete with moatâ€"while serving as a lavish small hotel. This member of the prestigious Relais & Chateaux collection boasts just 19 bedrooms and suites, each individually transformed to complement the architecture. Every day here is a keepsake, ending with the spectacle of the awesome, two-ton oak portcullis being lowered for the night.
Location
Amberley Castle
Church Street
Amberley, England
BN189ND
Nearest Airport: LHR
Features and Amenities
- Business
- Meeting Rooms
- Nearby
- Historic Sites
- Shopping
Reviews for Amberley Castle
Huge disappointment
Very disappointing in view of the cost. Staff were unhelpful, unfriendly and ill-informed. We arrived in torrential rain. No-one offered to help with our luggage. Staff member looked cross when we asked to sit in the lounge and wait for our party. We chose the taster menu for dinner which was served with no explanation to each course and plonked down from unfriendly staff. Although breakfast was nice, it was served by staff who had no idea as to how to wait on tables. Our hot breakfast arrived before we’d finished our first course and we were asked to move our unfinished plates to make room. Dirty plates were not collected at any point. Very disappointed with the whole experience. It was a birthday to remember for all the wrong reasons.
Alison I - Headley, United Kingdom
Abysmal Service
Worth two stars for the view as you enter the driveway and the castle itself. The rest has unfortunately no star value The dinner menu was pretentious and fairly average fare. The service was non existent. Twenty minutes to get a menu and order. Over an hour before our pre dinner drinks arrived and a further 15 minutes before we saw any food. Sat for breakfast for 15 minutes with another couple in an empty room. Went to reception who advised that breakfast was being served on the lawn. So again almost an hour before we saw some food after we turned up. We paid for a room upgrade but were given a pokey garrett in the attic. Dangerous 45% beams were about 3 feet from the ground next to the bed. Hottest day ever in May and it was like a furnace. They even had the towel rail on at full blast. Definitely not a superior room. I gave all this feedback to reception when I checked out, who promised to relay to management. Not a dicky bird from them. Looks like the disdainful levels of service start at management and trickle their way down.
Phil S - Haywards Heath, England, United Kingdom
Amazing
Shocked to see the occasional bad review! We had a wonderful afternoon tea in this beautiful setting. We were not rushed at all, the food was great and the service was fantastic. I wish I had got our waiters name to give him a shout out!
Nicky S - Croydon, United Kingdom
Don’t go. Can’t recommend.
They don’t mention the building works that shake the rooms with citations and noise at 08.20
Journey29114483891 - London, United Kingdom
A disastrous 90th birthday celebration
I booked afternoon tea to celebrate my husband's 90th birthday and invited a friend, also to celebrate her birthday. When I booked in person, I made the hotel aware of the 2 birthdays, also please could we have an alternative to strawberry jam. I was offered raspberry. A few days later I had a phone call to confirm our reservation and special requests. After being shown to our seats, a waiter appeared to take our tea preferences and we also ordered 3 glasses of champagne. We were in no rush and eventually the pots of tea arrived plus cream and strawberry jam. Apparently nothing else was available, but after a discussion, we were presented with according to the waitress, cranberry jam. Turned out to be very nice blackcurrant jam. Some time later our food arrived, but no champagne. I asked the waitress what had happened to our order. She hadn't a clue and said the waiter had gone home. So I repeated our order, and still nothing arrived. I had to go to reception twice to find out what was happening. In the end I asked for a manager. A surly lady appeared. I told her how upset I was as we were celebrating two special birthdays. And it was embarrassing. After some discussion and prompting, we were offered a free glass each. But it was not done gracefully. I didn't expect special treatment for such a special birthday, but some curtesy would have been nice. And unfortunate experience from staff who really didn't care, or put themselves out to put things right.
Safari48165651400
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