Culloden Estate & Spa

My two sisters and I, along with our “90 years young” mother, visited the Culloden for an overnight stay and evening meal as part of a special present for her. We were so glad we chose it, as we had a truly wonderful stay. I had forgotten just how beautiful and grand the hotel is, with its fantastic views over Belfast Lough and stunning gardens. The interior is equally beautiful, with elegant furnishings, lovely fabrics and comfortable seating areas, many with gorgeous views. There is a real air of elegance throughout, which my mum absolutely loved. All of the staff could not have been more helpful and accommodating. They made sure our two rooms were beside each other and had lovely views over the gardens, which we really appreciated. The rooms were beautiful, comfortable and faultless, and our evening meal was absolutely delicious. We didn’t get the opportunity to use the spa this time, but I will certainly be making time for it on our next visit! We wanted this stay to be something really special for our mother, and she was so impressed with the hotel and, in particular, the wonderful staff who made us all feel so welcome. Thank you for helping us create such a lovely and special memory together —one we will treasure

We had dinner, bed and breakfast, plus some spa time. As with previous stays, the level of service and food were excellent, and the spa was just what we needed. The reason for four out of five was just the room needing a few tweaks; the edges of the shower cubicle needed tidying, the ironing board cover wasn’t attached to the board, the iron wasn’t steam and having a coffee machine instead of instant would have been good. All small things themselves but if those had been addressed then everything would have been faultless.

1. We booked our stay utilising a gift voucher gifted by a relative which cost £300 - monetary value clearly indicated on the voucher. The voucher was for an overnight stay b&b in a garden room. When booking the same package was available priced at £263.50 - when asked we were told the balance would not be available to utilise in the hotel and instead would be absorbed by the hotel. However it was also made clear to us that if we had of booked a different date where the package was more than £300 we would have been asked to pay the balance surplus. This left quite a sour taste especially given this was our second visit to the hotel. It felt significantly unreasonable that if the balance of the voucher was being absorbed by the hotel when the package was cheaper then the surplus also should be absorbed by the hotel when the package was more expensive. We feel that it was appropriate to share this feedback given Culloden is such a reputable hotel. 2. We requested a travel cot as it was the first time we had travelled with our 12 week old daughter. Unfortunately the mattress to the travel cot did not fit and in fact would not have met NHS guidelines. 3. With the exception of the above we did enjoy everything else at the hotel, standard of rooms, impeccable service and lovely spa and pool area. However I would be hesitant to recommend the purchase of a voucher for utilisation to friends or family on the basis that there would be a risk that the full balance would not be claimable. I would also suggest a review of travel cot mattresses to ensure they appropriately fit travel cots especially for small babies.

The whole place is very classy and everyone there cannot do enough to help you with anything. The breakfast is excellent and the location has views of the Lough and the train station to Belfast is just a short walk adjacent to the property which was great !! We really enjoyed the stay and would happily go to Culloden again :)

We had a wonderful stay and, most importantly, experienced some truly exceptional hospitality from the management team. We initially had a few issues when we arrived, including our daughter’s bed not being set up and a safety concern with the bed frame. I reached out to the General Manager, Cormac, and he responded incredibly quickly. He came to speak with us personally, genuinely listened to our concerns, and went above and beyond to make things right. The following evening, we were upgraded to a fantastic suite in the hotel, which was absolutely beautiful and made our stay so much more memorable. Cormac also took the time to give us wonderful recommendations for our next stop in Dublin, which we really appreciated. And the sweetest touch was a bag of goodies he left in the suite for our 4-year-old daughter. She was absolutely thrilled! What could have been a disappointing experience was completely turned around because of Cormac’s genuine care for his guests and willingness to take ownership of the situation. His personal attention, responsiveness, and hospitality really stood out to us. We traveled throughout Ireland as part of a larger Europe trip and stayed at several beautiful hotels, but this experience reminded us that great hospitality isn't just about the room—it’s about how you're treated when something doesn't go perfectly. Cormac handled the situation with such professionalism and kindness that it ultimately left a very positive impression on our family. We would absolutely recommend this hotel and would happily stay here again. A very special thank you to Cormac for going above and beyond and making our family feel genuinely valued and welcomed. He is a tremendous asset to the hotel, and his hospitality deserves to be recognized