Culloden Estate & Spa

Customer service at it's finest! We were planning a stay at this beautiful hotel but needed the assistance of management to resolve an issue. The care and attention given to us by Claire and Cormac was exemplary and from arrival at the hotel to leaving we experienced 5* customer service. We were given the utmost care and attention and enjoyed our stay so much we didn't want to leave. Every staff member checks in with you and asks if there is anything you need. From porters to management they take time to ensure you are ok and help when needed. The setting is spectacular and our room was beautiful. We felt like VIP's. Se served us our afternoon tea, looking out over Belfast Lough, and had remembered us from our previous visit. He ensured my allergies were considered and spoke to the chef to ensure I didn't miss out. The food was 5* and beautifully presented. We loved chilling in all the beautiful lounges and rooms and felt we had been transported back in time with all the old artefacts, paintings, portraits and items around us. The Cultra Inn does amazing food and the new Bollinger garden for drinks was stunning. The grounds have so many pieces of beautiful art statues and features to look at. Don't hesitate to book if you would like to just go back in time and leave the stresses and worries of life behind you for a couple of days!

Booked a spa experience which included a facial by Gracie. We went over all my problematic areas and got a tailored facial. The experience was great! Would really recommend Gracie as she’s super professional and was a great experience overall.

We've been here a few times recently for afternoon tea (just a scone and tea, not the big expensive one) and enjoyed pleasant surroundings, helpful staff and very fine scones. The only problem is that they seem to run out of scones easily and, in addition, interestingly, last time, they couldn't give us a ham sandwich but could provide a croque monsieur, which was essentially a ham sandwich covered in cheese and toasted. Still, a nice quiet place, not cheap but not as expensive as you might think.

I enjoyed a day spa and afternoon tea with my friend. The surroundings were very clean, bright and relaxing! The jacuzzi and steam room were both very enjoyable! I had a beautiful neck, back and shoulder massage by Claire. It was the best massage I have ever had. Claire was very professional and courteous at all times and her advice and care afterwards was very educational. Afternoon tea was beautiful and there was a good selection/variety. The staff were all very attentive from the moment we arrived. I would highly recommend the day package.

We just stayed on the Saturday night, arriving just before 3pm check in. Parking was easy and near the main entrance. The staff were very friendly and welcoming. The room was clean, quiet and very comfortable. We spent a few hours at the Spa (separate review submitted) and later that evening, we had a bite to eat at the Lough Inn. The food was excellent and the staff were very attentive and friendly. The cocktails were delicious but I felt they could add a few well known ones to their menu. A lady played piano near reception and the sound was piped through to all areas of the ground floor, including the Lough Inn. This added to the chilled, relaxed vibe. Next morning, we had a fabulous breakfast in Vespers restaurant. Check out was hassle free. For a quiet retreat, I recommend a stay here.