Culloden Estate & Spa

A stunning hotel in a gorgeous setting with friendly staff, a delicious breakfast and luxurious spa - we had a great head, neck and back massage.

My partner and I visited the Culloden for the “Spatisserie” package, which included a 50-minute treatment, afternoon tea and use of the spa facilities. Our afternoon tea was booked before we arrived. When we asked a male server whether we were in the correct place for the tea, we found his response very rude and unwelcoming. It then took around 20 minutes for our tea to arrive. In contrast, the female server who assisted us was very polite and helpful. Unfortunately, the afternoon tea itself was below average and did not feel worth the money. The bread was not freshly baked and was even advertised as Irwin’s, which can be purchased in any supermarket. We received three small sandwiches that tasted comparable to a supermarket meal deal, along with two golf-ball-sized scones served with butter and jam rather than cream. The scones did not taste freshly baked either. The sweet treats were nice, but they were the only real highlight. The speciality teas advertised on the online menu were not included on the menu we were given, nor were they offered to us. The massage was very good, and the treatment staff were lovely. This was easily the best part of our visit. We were informed beforehand that the jacuzzi was not working, which we appreciated. However, after around 1pm there appeared to be no or poor water pressure, meaning the cold showers could not be used. The steam room then stopped working for the remainder of the afternoon, with no explanation or update provided. Another concern was that the rear doors of both changing rooms had been propped open. My partner felt particularly uncomfortable because it appeared that anyone in the service area outside could potentially see into the ladies’ changing area. This did not provide the level of privacy or security we would expect from a spa. Although the spa was clean, it looked and felt dated. The facilities were no different from what you might find in a Bannatyne gym or similar health club and certainly did not feel like a luxury hotel spa. There were also dead plants on all the tables, which seemed particularly strange for a venue of this standard. There were lots of children in the spa during the morning, although they had all left by 11am. This is worth bearing in mind if you are expecting a quiet and relaxing morning. Overall, this was a disappointing and below-average experience that did not represent good value for money. Aside from the excellent massage and lovely treatment staff, very little reflected the luxury experience or price. Unfortunately, I would find it very difficult to recommend the spa or return in the future.

The grounds were fabulous, food was excellent…service was less than par, under staffed and got overwhelmed very quickly. The room was great HOWEVER the bathroom looked like something at Motel 6, facet & toliet were loose and leaked AND the housekeeping was atrocious!! Absolutely no shelves or drawers for your clothes.. Charged different prices than stated for laundry. Weddings went until 2am with blaring music to be heard in the rooms. Unfortunately, I would not stay here again!

Lovely hotel and stay. Pricey and the warm water in the sink didn’t work. We will be back though. Beautiful place. Staff are amazing.

This place has gone downhill badly, I was there yesterday Friday august 28 hoping to have lunch and a few drinks with my business friends in from Canada, we went to the bar area and there was a screaming child with 3 adults playing cards at the table , I mean you couldn’t hear your ears, as we were walking out we met more people coming in in football jerseys and shorts, This is not anywhere near to what this place used to be, I have been a regular visitor for some time but I can safely say we won’t be going back , pity we took all of our guests here.