Banyan Tree Phuket

My experience at the Banyan Tree Spa was amazing, I booked the tea scrub followed by a massage. My masseuse was called Patcha and she was both kind and great at her job; she made me feel comfortable and explained all the treatment throughout. The only complaint I have is that it didn’t last forever!! I would happily book a massage with Patcha again and am so sad to leave. Thank you Banyan Spa and Patcha!

You are better off staying in Bangla Road Patong. It will be more peaceful and tranquil. If you are looking for a relaxing 5 star hotel this is not the one for you. The hotel rents out one of their function areas for private parties, in this case a large group from INDIA. Loud music with so much base you feel it in your chest whilst laying in bed trying to sleep. Called the reception numerous times. First they offered me ear plugs. You stay in a 5 star hotel and you are offered earplugs because a certain group of people are partying past mid night. Totally unacceptable. Then they offer to move us to another villa at 11pm at night in the pouring rain. I am not joking. So clearly a group from INDIA’s party takes precedence over all other guests sleep and peace. Called again and I was told clearly that the music will not be turned down and thats just the way it is. Then the manager Jay arrived at our villa and explained the music will stay on until 2am. He again offered to move us to another villa in the pouring rain. He was very apologetic but alas the music will not stop. Not what you would expect from a 5 star sanctuary hotel and spa. Unfortunately the golf course was equally disappointing. Not a single tee box was usable. They were all dug up and being replaced. None of the bunkers were operational, all GUR. The golf course looks like it’s actually being constructed. None of this is communicated when you pay your green fees. Definitely wont be back to Banyan Tree in Phuket or any of their other locations. Think twice before you book here. And now cue the standard “owners response” below: “Thank you for your feedback we are sorry for any inconvenience caused. We have notified the team bla bla bla”

We spent 10 days in this amazing resort. Location is great, rooms and food absolutely great, stuff extremelly willing to help if it was necessarry, constantly keeping smile and vwry friendly. We were very satisfied and we recomend to all people to get over here and enjoy your vacation. Paul from Czech republic

I'd like to thank Terra Kids Club team, especially Peach,Fon,Nickky,Min. You're all so talented and super lovely. Thank you for taking such good care of the kids and making my little one so happy and full of smiles. Hope to see you all again soon !

Hey so we stayed at banyan tree in May 2025 for 10 days , while bkfast was average the room and everything was fine, minus the one lizard on the bed ….we were 3 of us so we stayed in the pool one bedroom villa But this November we stayed in banyan again for 6 nights and it was absolutely terrible. We stayed at the double pool double bedroom villa.. we entered the villa only to be welcome by mosquitoes and no butler around . Next day we had flying cockroaches in the room and alongwith lizards for 2 days in a row.. we complained they did pest control but didn’t really help again they had to do the same the next day. Bkfast at Tre was very average. My kids were beyond disappointed and waterfront was very okay last time as well. My husband complained to the butler who btw showed up only the next day after we had checked in and all to show us another villa and he said it’s all full nothing is available. No one really cared from the hotels team to bother about us. It seemed like we were doing them an effort by staying there. I would’ve assumed after staying for so many days in May the hotel would’ve ensured they would be on top of things and made it extra special. Pool water had way tooo much chlorine. And the room was very run down and old. Water was leaking from the ceiling we had to call them twice to take care of it. Finally. House keeping at 9 am I had put the sign but till 2 PM they were too busy to do do it until I called them again. Anyhow I really expected sooooooo much more. Oh well now you know before u book atleast know how their service and stay and rooms are … All in all