Banyan Tree Phuket

Is there actually anyone working in the reservation department? I called the hotel four times regarding my reservation, and every single time the operator or front office team transferred my call to the reservation department. However, I was left waiting for a very long time without anyone answering the call. It is extremely frustrating to keep calling, being transferred, and then waiting endlessly without being able to speak to anyone from the reservation team. I understand that hotels can be busy, but this level of communication is simply not acceptable. If a guest is trying to make or manage a reservation, there should at least be someone available to answer the reservation line or provide proper assistance. I hope the hotel management takes this seriously and improves the communication between the front office and reservation team. Good customer service should start from the very first interaction, even before a guest arrives at the hotel.

The staff were very patient, attentive, and professional throughout the experience. They paid close attention to my preferences, and the pressure was just right, making the treatment very comfortable and relaxing. I especially appreciated their attention to detail and thoughtful service. One area that could be improved is the soundproofing between the treatment rooms. Sounds from staff preparing the neighboring rooms could be heard quite clearly at times, which slightly affected the otherwise peaceful atmosphere. Better sound insulation would make the overall spa experience even more relaxing and enjoyable.

Amazing experience as always. Guitar was my therapist for a massage and she offered a 5 star experience. First time back to The Banyan Tree in over 10 years and still the same tranquil spa with very experienced therapists.

We had a wonderful stay at Banyan Tree Phuket. Everything was excellent from the moment we arrived until check-out. The hotel is beautiful, peaceful, very clean, and maintained to a very high standard. The rooms, facilities, pools, and surroundings were all exceptional. What impressed us most was the service. Every member of the staff was kind, professional, helpful, and always ready to assist us with a smile. We truly felt welcomed and well taken care of throughout our stay. We also really appreciated the flexibility and kindness of the hotel in allowing us a complimentary late check-out until 3:00 PM on our final day. It made our last day much more comfortable and relaxing. The breakfast was excellent, the atmosphere was peaceful, and the overall experience was of a very high level. A big thank you to the entire Banyan Tree Phuket team for making our family stay so special and memorable. We would definitely love to return and highly recommend this hotel to anyone visiting Phuket.

Amazing resort, best part was staff, warm and full hospitable, we stayed at double pool villa 918 and our host Jason along with his colleague Best were a delight. They took care of all my families needs, which I must say were quite a much.