Banyan Tree Phuket

Our family of five had the most wonderful stay at Banyan Tree, and it exceeded our expectations in every way. From the moment we arrived, we felt so well looked after. Our spacious two bedroom villa was absolutely stunning. Having a full-sized private pool and spa was such a luxury, and both were the perfect temperature. The villa pool water and outdoor area was checked/maintained daily to ensure it was always immaculate. The housekeeping team did an exceptional job throughout our stay, keeping everything spotless with a smile always on their faces. The complimentary bikes were great. They made getting around the expansive resort so easy, and our kids absolutely loved riding around and exploring the beautiful grounds. The resort itself is incredibly well maintained, with lush gardens and pristine facilities that are a credit to the hardworking staff. We spent several days relaxing by the main pool, where we received outstanding service every day. A very special thank you to O and his fantastic team—Bus, Men, Namo, Ple and Poo—who consistently went above and beyond to make our stay memorable. On our very first day, we accidentally left a hat by the pool, and before we had even realised it was missing, O had already arranged for it to be returned to us. Our water glasses were never empty, and we enjoyed a delicious lunch by the pool each day. Although we visited during monsoon season, we were incredibly fortunate with the weather. We only experienced one full day of rain, which gave us the perfect opportunity to visit an elephant sanctuary and enjoy a round of golf. The resort also offered a fantastic range of complimentary activities. We participated in the water aerobics and lotus flower folding, while our children absolutely loved the Muay Thai class with Sun (this was an extra cost). It was one of the highlights of their trip, and we would highly recommend it to families. Banyan Tree truly offers the perfect balance of luxury, relaxation and warm hospitality. Every member of staff made us feel welcome, and it was clear that they genuinely cared about ensuring guests had an exceptional experience. We left with wonderful memories and are already hoping to return sooner rather than later.

Eleven days is a long time to give a hotel. Long enough for the first impression to fade and the real character to show, and Banyan Tree Laguna came through it well. We left genuinely fond of the place, and since repeating our day visits opposite at the adjacent Golf Club. The service is what stays with us. Warm and attentive from the start, nonobstrusive present, and it staid that way across the whole stretch, which is harder to keep up than a strong opening weekend. Breakfast was the one place it strained. The place gets busy, a little too busy. Felt a bit unhygienic at times since it is a buffet style and the serving cutlery goes through so many hands. Turned me off on most days. Everywhere else, it simply worked. Our villa was spacious and well kept, easy to settle into for a stay of this length. It carries a little patina now, the gentle wear of a place that has been lived in and loved for some years, though nothing that took away from the comfort of it. The high point was the Italian restaurant, and it was a real one. Outstanding food, service to match, and a setting that turned dinner into something of an occasion. We came away thinking it would hold its own well beyond the resort. The single disappointment was the pool. Small for a resort of this scale, and more overlooked than we would have liked; the privacy was thin just where we most wanted it. For somewhere that does so much else with such ease, it stood out. None of which unseated the pleasure of the eleven days. We loved our time here, and we would happily recommend it to couples or families alike.

The Hotel, staff and facilities were well above 5 stars! Niwat, our food and beverage manager, was beyond exceptional. He has been working with the restaurant for over 30 years and loves what he does. I highly recommend this experience!

It was amaizing. And Laila was so kind.

Happy huney moon!! Good!! Good empoloy niwhat!!