Banyan Tree Phuket

Eleven days is a long time to give a hotel. Long enough for the first impression to fade and the real character to show, and Banyan Tree Laguna came through it well. We left genuinely fond of the place, and since repeating our day visits opposite at the adjacent Golf Club. The service is what stays with us. Warm and attentive from the start, nonobstrusive present, and it staid that way across the whole stretch, which is harder to keep up than a strong opening weekend. Breakfast was the one place it strained. The place gets busy, a little too busy. Felt a bit unhygienic at times since it is a buffet style and the serving cutlery goes through so many hands. Turned me off on most days. Everywhere else, it simply worked. Our villa was spacious and well kept, easy to settle into for a stay of this length. It carries a little patina now, the gentle wear of a place that has been lived in and loved for some years, though nothing that took away from the comfort of it. The high point was the Italian restaurant, and it was a real one. Outstanding food, service to match, and a setting that turned dinner into something of an occasion. We came away thinking it would hold its own well beyond the resort. The single disappointment was the pool. Small for a resort of this scale, and more overlooked than we would have liked; the privacy was thin just where we most wanted it. For somewhere that does so much else with such ease, it stood out. None of which unseated the pleasure of the eleven days. We loved our time here, and we would happily recommend it to couples or families alike.

The Hotel, staff and facilities were well above 5 stars! Niwat, our food and beverage manager, was beyond exceptional. He has been working with the restaurant for over 30 years and loves what he does. I highly recommend this experience!

It was amaizing. And Laila was so kind.

Happy huney moon!! Good!! Good empoloy niwhat!!

Beautiful products,great quality,very friendly staff Laila Ice and Hom.Lovely place to find unique gifts. I had a great experience shopping.