The Ritz-Carlton Ras Al Khaimah, Al Hamra Beach

location is good room is soo private and pretty service they are so kindly all specialty (sofean)

It was a really good experience Sofian actually made it better with he’s kindness and patience

The stay was wonderful And sufyan helped alot and made everything easy

“I chose The Ritz-Carlton to celebrate a very special occasion with my family, but unfortunately the experience did not meet the standards expected from such a prestigious brand. Despite informing the hotel that I was traveling with children, the room was not properly prepared. We found spider webs in the bathroom which seen that not clean for long time , mini bar was easy to reach for kids , no personal cleaning kits was available . The response from management was a generic apology and a discount offer for a future stay, without addressing the specific concerns raised. I have attached photos so other travelers can judge the situation for themselves.”

I have visited luxury properties across the world, and the Ritz Carlton brand has always stood for something I hold in genuine regard: a culture of hospitality, warmth, and unwavering respect for every guest. That is what made this experience so difficult to process. During a recent visit to the Ritz Carlton Ras Al Khaimah, Al Hamra Beach, a member of the pool team physically handled and relocated my personal belongings without asking me. This happened three times. On each occasion, I clearly stated that I did not wish to be moved. My objections were not acknowledged. The reason given was that another guest had reserved the sunbed. That guest was not a hotel resident but an outside day visitor. When I raised this, a manager confirmed to me that the property operates on a first come, first served basis and that no sunbed reservation system exists. The pool team’s actions directly contradicted the property’s own policy. What I experienced was not a misunderstanding. My belongings were moved, repeatedly, without my consent, despite my clear and repeated objections. No guest, at any property, should have their personal belongings handled without permission. At a five-star luxury resort, this falls so far below the expected standard that I find it genuinely hard to reconcile with the brand values the Ritz Carlton is known for globally. I am a resident of Ras Al Khaimah. I wanted to love this property. I still believe it is capable of the standard it represents. But what happened on this visit was a failure of basic guest dignity, and I feel it is important that others know, and that the property has the opportunity to reflect on it.