Domaine des Andeols

We are genuinely sorry to have to leave negative feedback about a property that, given its location, setting, and enormous potential, could offer an experience of a much higher standard. The location is truly enchanting, which makes the gap between the beauty of the surroundings and the quality of the service even more noticeable. During our stay, we had to request a change of suite. We were initially assigned Nature 5, which has several issues that, as far as we could understand, the management is already aware of. Before assigning this suite to other guests, we strongly believe these problems should be properly addressed, particularly those concerning the drainage/sewage system and the air-conditioning control panel. These are not minor details, as they have a direct impact on the comfort and overall quality of the stay. Unfortunately, breakfast is also not up to the standard one would expect from a property of this kind and positioning. In a setting of this level, greater attention to the quality of the ingredients should be a given. The eggs appeared to be made from a powdered or industrial egg product, while the bacon was of noticeably poor quality. However, the aspect that affected our experience the most was the service, which was often virtually non-existent. Our impression was that this was largely due to a clear shortage of staff, inevitably affecting both the level of attention given to guests and the overall management of the experience. It is a real shame, because this property has tremendous potential. With more attentive management, adequate staffing, and quality standards that match the beauty of the location, it could become a truly outstanding destination. Unfortunately, at present, our experience fell far short of expectations.

Terrible, do not recomend this hotel.

This once-gorgeous hotel is completely run down and run by the rudest and most disorganized staff ever. We were advised their previous manager quit and all the best employees had resigned as a result. The pools were unattended throughout the day, the chairs were worn and faded and the grounds were unkempt and full of weeds. My room was poorly serviced, not thoroughly cleaned, the sink was plugged and the bidet broken. The room filled with a horrible stench of sewage on the second night and they told me the hotel was full and there was nowhere else to put me. When we checked out they accused us of lying about the smell even though their colleague came to the room, agreed there was an unacceptable stench, and admitted the septic tank was completely full and just emptied. I had to sleep with no AC to stop the smell coming in and because there were no windows, couldn’t get any fresh air. When we checked out they tried to make me pay for a bottle of wine from the mini bar even though I never took one, I don’t even drink! They of course didn’t even have a record of what was in there. They didn’t even offer an apology. Instead they accused us of lying. Unbelievably, this hotel comes Michelin recommended. That’s clearly just based on the original vision of the celebrity hotel owner, Olivier Massart, which he has clearly neglected and abandoned. He should be embarrassed. Shame! The management replied to my review on Google with a nasty, aggressive response full of lies and accusations against a customer with no acceptance of responsibility. I think that should be proof for anyone of how unprofessional these people are. If you have a problem during your stay, expect management to blame you.

Perhaps what was once a cool country hotel has fallen under mismanagement and frazzled staff! The smell of septic/sewage was present in at least three of the rooms stayed at by our cycling group. Poor communication skills by staff meant I had to pay for a massage I never confirmed or had. My son was charged for a missing bottle of wine and he doesn’t even drink. The pool areas are completely unattended, the towels are thin, small bath towels, the furniture and pillows are worn and stained. Our safe didn’t work and was never fixed as well as the bidet. We had to change rooms at 12 am on our second night because our room stank so badly of sewage. But the very worst was the manager who called the police when we said we will not pay for the massage and called us liars when we complained of the sewage. My son figured out that the smell came from nearby the room and when the AC was on it drew the stench into the room. He slept with no AC and the rooms have no windows to open to let in fresh air. I strongly do not recommend this hotel. There are lots of better options. We absolutely loved Bastide de Bellegarde just outside of Avignon.

I don’t have much to say about this hotel - because I am speechless! The property is just perfect, and the most unbelievably gorgeous location. My jaw dropped the second I had the chance to take a walk around. Staff were just as amazing. There were a lot, and I mean A LOT, of bugs around the property however, including the balcony and in the room. That is my only complaint.