Domaine des Andéols

Pros • Welcoming reception staff: The team at the front desk was friendly and trustworthy—no pre-authorisation taken, and the booking and check‑in prices were transparent. • Stunning location and design: The estate is visually captivating from every angle, with beautiful architecture, curated artwork, and designer furniture that elevate the overall atmosphere. • Strong sustainability ethos: They demonstrated genuine commitment to local communities, organic practices, and environmental responsibility. Many ingredients used in the restaurant come directly from the estate itself. Cons • Room mismatch without notice: The room we received did not correspond to the original booking. No explanation was provided at check‑in (not clear if this was meant to be an upgrade) • Style over practicality: Many design choices prioritize aesthetics over function. For example, the sinks are elegant but impractical, with short taps that make washing difficult; and the restaurant plates, while attractive, are unstable and prone to tipping. • Unresolved maintenance issues: A malfunctioning Japanese toilet remained unfixed throughout our stay; there was also no Wi‑Fi signal in our room, and minor wear-and-tear was visible. • Discreet signage lacking clarity: While tasteful, the understated signage makes orientation around the estate more challenging for guests. • Lapses in service follow‑through: We left our car key with reception to have it charged, but the service was not completed. Overall Feedback Domaine des Andéols is a visually enchanting and conceptually inspiring retreat that showcases strong values in sustainability and service. However, some design choices hinder practical comfort, and a few service and maintenance oversights impacted our stay. Efforts to enhance operational consistency—especially addressing room expectations, functional design, and follow‑through on guest services—would significantly elevate the overall experience. As a positive gesture, the management acknowledged our feedback at checkout and offered a bottle of wine—reflecting a commendable willingness to listen and make amends.

My entire family is in love with Domaine des Andeols! From the moment we arrived, it took our breath away. Words can’t describe how beautiful, serene, and magical the grounds and “Maisons” are. The grounds are immaculate… fruit trees, fields of lavender, vegetable gardens, hidden breathtaking pools surrounded by stunning landscaping, bamboo tunnels, a majestic massive tree with a tree house in the middle of the restaurant, gorgeous koi ponds…. too many things to list!!! It’s heaven!! All of the staff were so welcoming, friendly, helpful, responsive… we were so happy with everything and I can’t wait to come back!! We stayed in the “terrace maison” and it was amazing. We couldn’t believe it was our room when we first arrived and saw it. It is huge and looks like an art gallery, with beautiful hidden gems everywhere. Although it was not a typical hotel floor plan, we absolutely loved it and loved the artistic touches and flare. I saw several people commented on the lack of staffing, but we never felt like it was an issue, we received exceptional service and attention. We loved how intimate it was, and did not mind waiting a few extra minutes to be served. It was well worth the time! We had dinner in our room from the restaurant, and found it to be delicious. Breakfast was also excellent, especially the omelets. Lastly, I would like to thank Joshua, who was so friendly and wonderful. He went out of his way to help me and I really appreciated it! Also the lovely woman at the front desk when we checked in. She was really warm and responsive, and made us feel very welcomed. We will definitely be back to this slice of heaven!

This was our second visit to the hotel. We stayed for 3 nights in the Maison du Voyageur, a 2 bedroom ‘house’ which is attached to the hotel, and which we had to ourselves. Check in was efficient; we arrived a little early and sat by the pool for a few minutes with a welcome drink. That the Voyageur house is eclectic is an understatement. African themed, the downstairs salon which has a double-height ceiling includes a full size palm tree, a full size tiger (stuffed), a working kitchenette with a proper fridge but no pots and pans. But also the normal comforts for a hotel suite - a comfy settee, a big TV, a fireplace, and doors opening onto a private garden with a dining table and chairs for 6, a private heated swimming pool and sunbeds and umbrella. Upstairs are 2 double bedrooms, conventional except for African art on the walls, both en-suite, with one separate toilet. Note that each of the bedrooms has a bath but no shower, which we felt for a property of this quality was a serious omission. All the usual amenities were there and of high class. It was a real fun experience. Breakfast was an extensive buffet, with eggs cooked to order. Very enjoyable. All the hospitality team were caring and enthusiastic. In summary, a really high class hotel with no flaws - except the lack of a shower.

Terrible restaurant! Don't go near! Even the breakfast is bad and messy. Pool was out of comission so no experience there

It’s the attention to detail that gets you noticed, but the lack of attention that gets noticed more. Three night stay in a “Nature” suite was pleasant enough but not exactly fabulous, unless maybe home is a city centre apartment somewhere. Patio garden overgrown, housekeeping distinctly lacking on amenity replenishment and, in keeping with many modern hotels today, motion sensor lighting that is more of a hinderance than a help. Overall staff were quite friendly but not exactly efficient, booking for a hairdresser took over an hour with no result. Two minutes on Google and a phone call later, done. Finally the restaurant. Unfortunately, my wife was ill for a few days (not due to the hotel I stress) so we did not get to try much, but the final dinner in the rather eclectic restaurant setting saw a single langoustine of shrimp proportions (at Euro 38) and duck that had to be returned as too tough to even cut. Overall very poor standard, which could also be said of breakfast. Standard motel fare I’m afraid. A shame, could be so much better.