Il Borro Relais & Chateaux

We stayed at Il Borro in October and had three rooms in the Medieval Village. While two of the rooms were spacious and lovely, one was unfortunately quite disappointing. From the moment we arrived, the service set the tone. The receptionist was cold and unfriendly, which surprised us at this level of hotel. When we asked about dinner, we immediately discovered that all the restaurants were either fully booked or only had very late seating available. For our entire stay, the only place we could dine was the pizzeria. The pizza itself was good, but the other dishes were disappointing and felt low-quality for such a renowned property. The spa was another letdown. For a hotel of this category, we expected a serene and luxurious environment, but it fell short. There wasn’t even a comfortable area to simply relax and unwind. On our first morning, two workers were loudly talking and fixing something right outside our room at 7:00 AM. The walls are thin and the soundproofing is very weak, so it was impossible to sleep through the noise. It’s truly unfortunate that such a stunning place suffers from inconsistent service and quality. At this point, I’m not sure I would return or recommend Il Borro, despite its beautiful setting.

We stayed at this hotel for a weeklong family trip and booked four suite rooms. The property itself is absolutely beautiful—elegant but still warm and inviting. The staff and service easily rival some of the finest hotels in the world… probably because this actually is one of them. Everything about our stay felt special. A big thanks to Concierge Jean Paul, who somehow managed to handle all our complicated travel plans with zero issues. It really was a magical experience. The food throughout the property is also great and so were the morning walks by the horse stables !

Prior to booking we received emails and requests for details and information , not at any stage did they ask us to book restaurants at all ! So when you arrive they send you to the pizza cafe at 9.15pm so you miss out on the restaurant. Service at pool areas does not happen if you are 2 men , all other couples were provide service !! Pool temperate is stupid all guest we talked to even staff say it’s dumb ! 30d day and pool is 18d Booked a wine tasting and received a 45 min talk , we did not ask for the tour we requested just the tasting a waste of time Loud music at 130am 2am and 3 am played in our room , there blue tooth system from somewhere else we think they have no idea We did provide feedback on the first day but yep you guessed it, no response we rang the reception. The horse riding was good it saved to whole experience from a total flop. For the price and what they deliver it a big fail ( oh and yes breakfast you need to wait for a table 10/15 mins ) to many people We did share this with them but did not get a good response (they did remove the cost of the horse riding but that was not our point ) Make you own decisions about staying here

We found their website uninformative, and difficult to find out exactly what the concept is, and what / where the various room categories are. After a lot of reading between the lines, and having found the “resort” map we managed to choose rooms in the Borgo village, which we thought would meet our needs. The hotel is very stretched out over several areas, and particularly in the heat of June- August you will need to use the hotel golf buggies/ Fiat Pandas to ferry you around. These usually arrived promptly but there were a few long waits, particularly in the evening. The rooms were impressive - Junior Suites were a very good size. Good beds, bathrooms etc, beautifully decorated and finished to a high standard, in the old houses in the village. Main problem was the air conditioning which was under-powered for the room size and summer weather - and from talking to other guests this seems to be quite a widespread issue. There are 3 pools: small one by the, Borgo, quite a hike down very steep stairs and only a few sunbeds. There is a poorly laid out infinity pool near the bistro restaurant with sunbeds on a grass terrace below. The nicest pool is at Pomario and has 20 sun beds, and a pretty restaurant for poolside lunch or pizza in the evening. Other restaurants are a fine dining Osteria which we didn’t try, and the Tuscan Bistro - which does not live up to its name as the menu was over-engineered, and was very different to the sister restaurant in Florence. Breakfast for Borgo guests was in the Osteria restaurant and was a good buffet, with some a la carte add-ons for a fee. Concierge team weren’t able to answer some reasonably basic questions about the local area (eg what markets there are in Arezzo) and they ended up Googling the answers (which we had already done but wanted some local insight). Might return in lower season but not rushing back.

The location of this resort about 70 kms from Florence in the beautiful Tuscan countryside is truly amazing. My wife and I stayed in a Classic room within the old medieval village in a bed that was very comfortable in a well fitted out room. The breakfasts were delicious and staff very helpful. There were some amazing walks to be had on the property along with a choice of swimming pools. The restaurants and bars had a great selection of food and wine. Our stay was a truly 5 star experience. Our grandkids also enjoyed their experience at horseriding.