Qasr Al Sarab Desert Resort by Anantara

Guide Mr. Ali made a wonderful tour “Sunrise with the camels”.

A Disgraceful Experience: Ruined Honeymoon and a Total Lack of Safety I am writing this with a mix of deep disappointment and absolute shock. I have always loved the UAE for its unparalleled sense of safety and world-class hospitality, but this hotel has completely shattered that image. What was meant to be a dream honeymoon and a proud introduction to the Emirates for my parents turned into a nightmare of insults and systemic failures. The nightmare began at check-in: it took 40 minutes just to process us, the concierge misplaced my father’s passport, and then handed us keys to rooms registered under completely different names. This is a massive security breach and an unacceptable level of incompetence. We booked a family Iftar for 18:30. We arrived to find the venue dark and locked without any prior notice. After being bounced around on the phone for 10 minutes, we were told the venue was shut and our only option was a table at 22:00. No apology, no proactive solution—we had to fight just to be fed. In a 5-star hotel, guests should be hosted, not ignored and left hungry. The most traumatic part occurred at the outdoor cinema. A guest started smoking a heavy cigar right next to my mother, who has a medical allergy. When we decided to leave, the man became extremely aggressive—shouting, waving his arms, and insulting us. In a country like the UAE, I have always felt protected as a woman. But in this hotel, we were left defenseless. The administration witnessed this and reacted with complete indifference, as if such verbal abuse is perfectly normal. I waited 20 minutes for someone to even speak to me, but the management was non-existent. I have traveled the world and stayed in this brand’s properties globally, but I have never encountered such a lack of management and security. You didn’t just provide bad service; you allowed your guests to be insulted and ignored. You have ruined my parents' first experience in this beautiful country, tarnished the image of the UAE, and spoiled our honeymoon. You are truly the 'best' of the worst. I am deeply disappointed in the entire team and the incompetent administration. This is a disgrace to the hospitality industry.

This is a very special place, magical. Words don't do it justice. It's a big hotel but somehow feels cosy. The staff are second to none. Absolutely loved it.

this was an amazing Dune bashing experience!! Very very cool! My 11 years old sone enjoyed it very much as well as I did. Our driver was Ali. Thank you, Ali ))

We would like to especially thank Abdelrahman Shalaby for his outstanding assistance with our hotel reservation. From the very beginning, he was kind, professional, and extremely attentive to every detail, making the entire process smooth and stress-free for us. Thanks to his support and dedication, we had a truly wonderful stay. The service was excellent, and we felt well taken care of at all times. His commitment and positive attitude truly made a difference in our overall experience. Highly recommended!