The Ritz-Carlton Abu Dhabi, Grand Canal

A deeply disappointing experience at The Ritz-Carlton My Wife and I checked in on March 14, 2026, expecting the world-class hospitality this brand is known for. What we received instead was a series of failures that no guest — at any hotel, let alone a luxury property — should ever have to endure. From the moment we arrived, there was no one at the gate to receive us. The check-in process was plagued with unnecessary delays, and not a single staff member offered to show us to our room. Once inside, the problems only escalated: The door key malfunctioned twice — staff offered careless excuses rather than a genuine apology. This is a basic check that should have been done before handing us the room. The AC was completely non-functional. Maintenance spent an extended period "inspecting" it, only to conclude we needed to be moved, after an unreasonable wait. After Suhoor, the table was not cleared until checkout, causing a persistent bad smell despite multiple calls to the front desk. Room service was poor throughout our stay. But none of this compares to what hurt the most — the attitude of the staff. We were treated with open disrespect and made to feel unwelcome in a place we were paying a premium to enjoy. No guest should ever be made to feel like a burden in a 5-star establishment. When management was finally alerted, their resolution was to offer a complimentary lunch during Ramadan, when we are fasting. This was not just an inadequate gesture; it was a tone-deaf and culturally insensitive response that reflects a complete lack of awareness of their own guests. We declined without hesitation. The Ritz-Carlton name carries a promise. On this stay, that promise was broken. We will not be returning.

This was a wonderful experience with my friends! Ashok was kind, helpful and attentive. Great food and drinks. I will come again.

Great location with amazing food

Excellent atmosphere. The food is fantastic and fresh. The service was perfect. Chanchal and Sonu were very attentive and a lot of fun.

Recommend the brunch in Giornotte for everyone who wants to eat great food and have amazing time. Thank you, especially to Punect, Chauchal and Dewan!