The Ritz-Carlton Abu Dhabi, Grand Canal

The room service was amazing Karan was was amazing

A truly wonderful experience at the Rita Carlton and Mijana Restaurant the food was absolutely delicious the hot drinks were delightful and the desserts were simply amazing ⭐️everything was perfect 👌 from the beautiful place and very good service A very special thank you to MO Salah for his wonderful hospitality and experience service 👌 Luxury place with a beautiful hotel and Mjiana Thank you Mo Salah for everything we will definitely come back again ❤️

We have been staying at The Ritz-Carlton Abu Dhabi, Grand Canal for quite some time while searching for our new home in Abu Dhabi. At the beginning of our stay, we couldn’t wait to find our house and finally settle in. Now that we have, I never expected to feel this sad to leave. The Ritz became so much more than a hotel to us. It became our first home in Abu Dhabi, and the people here became such a meaningful part of our everyday lives. What has stayed with me most isn’t the beautiful property, the rooms, the pool or even the incredible service. It is the people. Every morning there were familiar faces waiting for us. People who knew our children, remembered our routines, asked about our day and somehow made a huge hotel feel incredibly personal. Chanchal at breakfast became one of those people immediately. Every single morning, he would make sure the boys had their special smoothies, remembering exactly what they liked and going out of his way to make breakfast feel special for them. He has that rare quality where you can immediately tell he doesn’t simply do his job well… he genuinely cares. He notices people, anticipates what they need and constantly goes above and beyond without ever making it feel like an effort. He is the kind of person you know will go far, because that level of warmth, attention and pride in what he does can’t be taught. Our mornings simply wouldn’t have been the same without him and Romit, another kind soul that always went out of his way for us. Sumit at the buffet, Jasvinder and so many others became familiar, friendly faces that made breakfast so spectacular. Omar, who fixed Sai’s little baby car for us and greeted us every morning with the biggest smile. It sounds like such a small thing, but those are exactly the moments we will remember… someone noticing something our baby loved, taking the time to fix it, and doing it with such genuine kindness. Ashok, Narayan, Sonu, Assuman, Milan, Rabin, Ibrahim and Abrahim… our wonderful concierge team who did so much more than their jobs ever required. Deliveries would appear safely in our room, questions were answered before we even had to ask, and every interaction came with genuine kindness. Nothing ever felt like an inconvenience. Ashok became far more than someone working at the hotel. He became our friend. He would hold Sai’s little hand and walk around with him, look out for our boys and treat them with such tenderness. These are the moments I know I will remember years from now. Venkey, Rabin and Ashok would take us on a buggy ride every morning showing us the stunning grounds of the hotel all because Sai is so in love with cars. Mohammad, the manager, made our entire stay unforgettable. There is something very special about a manager who creates a culture where warmth like this exists throughout an entire property. You can feel that these people aren’t simply colleagues. They are a family who genuinely care for one another, and that feeling extends to every guest who walks through the doors. Aung and the entire pool team deserve a special mention. Watching them work outside every day in the extraordinary Abu Dhabi heat, yet still greet every person with the gentlest smiles, patience and impeccable service, gave me so much respect for them. They somehow made our days by the pool feel effortless while working incredibly hard behind the scenes. And then there is the kids club. Arlyn, Thidar, and Ole looked after our boys with such genuine love and care. As a mother, there is no greater compliment I can give than saying I trusted them completely. They didn’t just supervise our children… they knew them, played with them, cared about them and welcomed them with so much warmth. Our boys absolutely adored them. Sol would sometimes stay at the kids club from opening til close that’s how much he loved it. That says a lot. Even Ousame offering dates at the entrance became part of the rhythm of our life. Being welcomed home each day, exchanging a smile and a few words, seeing the same faces waiting for us…. those little moments are what made this place so difficult to leave. Spending this much time here also allowed us to see something beyond the polished surface of a five-star hotel. There is a strong love for children here especially because they miss their own so much back home, a gratitude for life and a generosity of spirit that reminds you how lucky you are. It reminded me again and again that the things we remember most are rarely the biggest things. We arrived at The Ritz-Carlton as a family who had just moved across the world and were trying to find our place in a new country. We leave feeling as though Abu Dhabi has already become home. I genuinely don’t think we could have dreamed of a more beautiful welcome to this city. To Mohammad, Chanchal, Omar, Narayan, Sonu, Assuman, Rabin, Ibrahim, Abrahim, Aung, Sumit, Jasvinder, Arlyn, Romit, Sumit, Thidar, Ole, Milan, Ashok, Ousame, Venkey, Prakash, Sweta, Harsha, Thwin and every single person who looked after us: thank you. If I’m leaving out any names, I will still always remember and appreciate your face. Thank you for looking after our babies. Thank you for your conversations. Thank you for your kindness. Thank you for your smiles. Thank you for making ordinary days feel special. And most of all, thank you for reminding us that the greatest luxury in the world will always be how people make you feel. Our stay at The Ritz-Carlton Abu Dhabi, Grand Canal will forever mark the beginning of our Abu Dhabi chapter, and I know our family will talk about the people we met here for many, many years to come. From the bottom of my heart, thank you 🙏🏼

Awesome service and accommodations! 100 out of 10! The entire staff was hands down the best experience I have had at any hotel! Prabhu, Samir, Kumar, Joseph, and Diego were superior in the Club Lounge!

Celebrated my anniversary there and the staff were very welcoming and generous. Special thanks to Vishnu for his hospitality