The Ritz-Carlton Abu Dhabi, Grand Canal

I stayed at The Ritz-Carlton Abu Dhabi, Grand Canal for one night on December 19, and while the hotel itself is undeniably beautiful and the staff were polite and welcoming, my overall experience was disappointing. The property is elegant, well maintained, and lives up to the luxury image the brand is known for. From check-in to general interactions, the employees were friendly and courteous, which I genuinely appreciated. Unfortunately, my stay was negatively impacted by a serious issue with the air conditioning. The AC stopped working during the night, making the room extremely uncomfortable. I contacted the hotel to report the problem, but no effective action was taken other than an apology. The issue was not resolved, and no alternative solution was offered. As a result, I had a very poor night’s sleep and woke up feeling exhausted, sweating, and dehydrated. This is not the level of comfort or responsiveness I would expect from a hotel of this caliber, especially given the climate. While the hotel has many positives, the lack of prompt action to resolve a basic comfort issue significantly affected my stay. I hope the management takes such situations more seriously in the future, as it can greatly impact the guest experience.

We went for a pre Christmas brunch. Our first time there. The place is beautiful and the service by Chanchal was superb. He was very thoughtful and kind.

Great service especially from Mr. Abhitosh & Mr. Pavan. They serve delicious foods and Giornetta has a good ambiance. A recommendable place for celebration

The food, service, and staff (especially Abithosh and Pavan) are all excellent. A wonderful lunch experience.❤️❤️❤️

Warm welcome by Mr.Sonu he really served us by great way and looked after us very carefully. Tye food was amazing drinks was great and flowing. I would like to thanks Sonu for making us brunch special and very memorable