The Ritz-Carlton Abu Dhabi, Grand Canal

Another year, another perfect holiday! We returned for our 4th visit at this superb hotel and were not disappointed by either the exceptional standard or the service. As always 5*. We really can't fault it, and I'm very picky!! I brought a very bad cough with me and lost my voice. All the staff could not do enough to help, hot lemon and honey appeared everywhere we went, even by the pool! Word soon got around that I didn't like ginger!! Thanks were rebuffed with "we're a family here". Where in the world would you expect that kind of hospitality? Good service is a given and not done for tips, unlike America. Our villa was beautifully decorated for my husbands birthday, and Harry, Head concierge, made sure that he got birthday cakes at all the restaurants he booked for us! The villas are very quiet and away from the main building, and if you get one near the adult pool, it's like having your own private pool as there are often very few, if any, people there. The villas also have lovely terraces, and are near a lift to separate parking areas, so you don't have to go up to reception for your car. This hotel is very clever in the way it keeps group/business bookings separate from normal hotel guests, so the hotel never feels full, giving guests the peace and space they need. I'd love to name all the friendly helpful staff, but am rubbish at remembering names! We got a lovely welcome from reception and Fion, the manager came out to greet us and arranged a late breakfast in our room. She also checked on me regularly thoughout our stay. All the speciality restaurants made special meals to accommodate my dietary requirements, and welcomed us like old friends. We were delighted to be taken to the top of the hotel so we could take photos of the Grand Mosque at sunset. Harry was as ever, a constant, booking restaurants, helping us when we got lost and taking my husband to get medicine, not to mention the hug I got when I finally appeared! Smiling Taneka and her lovely breakfast ladies helped send breakfast to the room for me the first few days when I was sick, and then were so delighted to see me when I eventually came down, even supplying a cake on our last day with "see you soon" on it. We will indeed "see you all again soon".

The experience at Mijana was truly exceptional. Chef Salah and Allam made it even more special. Kudos to them 🌙🤍

As regular visitors to Dubai we decided to see what Abu Dhabi would be like and we are so glad we did and that we chose the Ritz. We visited the Ritz during UK Feb school half term, the hotel was busy but not over crowded. Our adjoining room was perfect for my husband and I along with our children 13 & 9. The pool area was great, plenty of sunbeds and all the guys working around the pool were so friendly and helpful. Drinks round the pool were great, as was the food. My youngest son visited the kids club on a few occasions and really enjoyed himself the staff played pool with him and he spent a few hours in the splash pad area outside which he loved. We are at the buffet restaurant and at mijana where we were served by Ranjit who was so friendly and helpful - he arranged some extra lamb chops for my youngest son after he had told him how much he had enjoyed them.. the food was excellent and Ranjit recommended some fabulous dishes for us to try - the meal was our favourite of the holiday. We heard next to no noise from the building works near the hotel and faced no disruption to our stay at any point. A special mention also for all of the door staff - such friendly, helpful guys! We are hoping to return in October with my parents to show them how wonderful the hotel and Abu Dhabi are.

Had a great Iftar and we were well taken care of by Ranjit. Courteous and attentionate service.

We had a wonderful Iftar experience at The Ritz-Carlton Abu Dhabi, Grand Canal yesterday. Everything was absolutely perfect — the atmosphere, the service, and the delicious variety of dishes. The food was beautifully presented and full of flavor. A special thank you to Chef Artem for his outstanding work — his talent and attention to detail truly made the evening unforgettable. We will definitely be coming back!