The Ritz-Carlton Abu Dhabi, Grand Canal

I stay in the Marriott groups of hotels a lot through the course of my job. I’ve stayed in this property twice and never again. 1. First time I booked under the corporate rate and forgot my ID. They increased the rate to the walk in rate on the spot. Which I paid and honoured. 2. This time I had my corporate ID which I showed at the time of checkin. 3. The room they gave us was sub standard a continuous whirling sound from the air conditioning that got so bad i asked for engineering to take a look, they couldn’t fix it and so we changed room late at night. I called 6 or 7 times to reception no answer. Eventually we had to call the security emergency help desk to get hold of someone on the hotel to look at this issue. 4. The following morning at breakfast I received a call from the Director claiming I needed to return to the check in to once again show my corporate ID. Which I did and decided at that point to cut my 3 nights to 1 night check out and move to another hotel due to the poor service and lack or confidence in their check in staff. 5. Lounge food was like the other restaurant left overs from the resort. Very small selection of dried out food. As an ambassador tier status no access to the lounge in Ritz is weird and they charged me what they called a hugely discounted rate for 2 persons accessing the lounge. I don’t recommend this property. This hotel needs to improve on Bad service in general - non Rooms are dilapidated Management don’t trust their check in staff to do their job properly. Il never book this hotel again.

We visited with friends to celebrate the birthday of my wife and the staff at the hotel ensured that she,we all, really enjoyed the occasion Check-in was fast and efficient with a lovely welcome from front desk and guest relations staff Our room was beautiful, spacious, comfortable and spotlessly clean We had Brunch which is possibly the best in the UAE with wonderful food, choice and quality,and great service In the evening we had drinks in Sorso where the Manager there also joined our celebration Special mention to the Concierge team and Milan for dealing with our mistake in a most professional and friendly manner Could not give a higher recommendation

We have travelled across the globe and i have stayed in thousands of hotels some are great some are poor but none have been at the level of the Ritz Abu Dhabi. The best thing here is the people at every contact point from gardeners to pool team to club staff all genuinely come across as happy to work there and see making the guest experience as fulfilling as it can be. For the first time ever ( for me) i would also compliment the management who have managed to foster this culture to a new level. This is a place all regional and senior Ritz Carlton managers should visit to find out how they get this level of staff engagement. We have stayed in various Ritz Carlton hotels in middle east and asia but none have got it as right as here. The club lounge staff are a brilliant team led by Dipika with special thanks to Prabhu , Sabine and Kumar not forgetting Samir and Gold. Around the pool Janak and Hashim were also great. When you study for an MBA or obtain a senior role in a company everyone talks about a team sprit , stakeholder involvement and customer engagement. In 43 years of running businesses i have never interacted with a company and team where this is actually true in practice until we came here Well done to all Mark and Julia

Highly recommended this hotel is worth more than 5 stars. So luxurious and stylish design. We really enjoyed our visit here with such amazing services. They have very good bar/restaurant as well with live singing concerts. Amazing time

Wonderful experience. Delicious food . Amazing singer . Enjoyed a lot . Hotel also classy and cozy. Highly recommend!!