The Ritz-Carlton Abu Dhabi, Grand Canal

We had a great time and felt the staff were like family. Well done

We have just come back from the most wonderful break at the Ritz Carlton and I must say it was perfect from start to finish. We arrived in the evening and were greeted by Ashok who was an absolute star and credit to the hotel. He bought our bags to the room and gave us a little more information about the hotel. The room had been beautifully decorated as I told them we were coming to celebrate my husband’s 40th. The next morning we went for breakfast and honestly it was lovely the lovely lady making the pancakes/ dosas was another credit to the hotel her name started with ‘S’. We went to the pool most days and it was really spacious. The biggest pool in Abu Dhabi is what I was told at reception! It was so clean and really quiet as the summer holidays were over. We were mostly looked after by yeshbabu and couldn’t do enough to help us. What a star! The services by the pool were amazing, the cabanas were free to use. A lovely member of staff cleaned my sunglasses, they gave out ice cold towels and ice lollies it was an ideal pool day. Everytime we went out to the mall or an attraction Salman greeted us at the door and got us cold bottles of water and made sure we got into the right taxi to get where we wanted to go. He was extremely helpful! On our last night we had dinner at li jhang and the food was delicious. I think our servers name was zin ( sorry if I got that completely wrong) she was incredible! We then wanted some pictures of the mosque in the eve as the hotel is opposite we wanted to find the perfect spot and again Ashok from Nepal our new friend who had bought our bags up on the first day took us for a drive in the buggy on our last day to take the most stunning pictures. The hotel is huge and there’s a lot of walking so if you’re not as able it might be difficult to get around. Overall the staff make this hotel amazing nothing was ever too much and no doesn’t seem to be in the vocabulary here at the Ritz Carlton Abu Dhabi. Thank you for a life time of memories!!

We had a really enjoyable stay at The Ritz-Carlton Abu Dhabi, Grand Canal. The hotel is beautiful, with spacious and comfortable rooms, a luxurious reception area, and a fantastic large pool. It has the elegance and feel you would expect from a Ritz-Carlton. The location is excellent, particularly if you want to explore Abu Dhabi. It is right near the Sheikh Zayed Grand Mosque, which is incredibly convenient, and around 20 minutes from the theme parks on Yas Island, making it a great base for families and anyone visiting the attractions. The highlight of our stay was the brilliant staff. From the moment we arrived, all the staff were friendly, welcoming and attentive. Housekeeping was excellent, and the entire team consistently made us feel comfortable and well looked after. A special mention must go to Shameer and Salman, who went above and beyond to make me and my brothers feel very comfortable. Their warm hospitality and attention to detail really stood out and made our stay even more enjoyable. There were a few things that stopped us from giving the hotel 5/5. The spa felt quite basic compared with other hotels we have stayed at in Dubai. At breakfast, the egg station was quite slow, which resulted in a wait. Also, the back button on the TV remote did not work in either of the two rooms we were given. That said, these are relatively minor issues. The hotel itself is beautiful, the rooms are excellent, the pool is large and luxurious, and the service from the staff is genuinely exceptional. Overall, 4.5/5. With a few small improvements, particularly to the spa, breakfast service and room technology, this could easily be a 5-star experience. Most importantly, the staff made us feel genuinely welcome, and we would happily return.

Everything is really good! We did a walk in for the buffet dinner tuesday night. We were welcomed by the host with warmed actually both host, the guy and the woman were very accommodating and everyone kept on checking on us. Honestly, the place and food is great but the people who is working there made it all more special. My friend celebrated her birthday and they made it really special. Special shoutout to Surandra, Vishnu, Sumit, Punam, Twin and pradipto! Thank you all so much! We’re already planning our next come back!

My two week stay at the Ritz Carlton in Abu Dhabi was perfect, from the attentiveness of all the wait staff, the food was incredible and who dosen't love a pool with a bar. What really made my experience complete was due to Prebhu in the lounge. Prebhu remembered my name, and my drink order my first time meeting him. He made the experience in the lounge beyond all my expectations. If you happen to be visiting the Ritz Carlton in Abu Dhabi, get the lounge access, Prenhu alone is worth the cost!!