The Ritz-Carlton Abu Dhabi, Grand Canal

Amazing crew. Very helpful and extremely friendly.

As a repeat guest at the Ritz, what impresses me most is the huge effort the whole team has made to win over returning guests like myself. Every visit feels more personal and welcoming. Coming back genuinely feels like visiting family. A special mention to the lounge team — Sabine, Samir, Diego, Krikan and Frank — together with the Mr. Joseph and wider crew. They create an atmosphere where you feel recognised and genuinely cared for. The food is excellent, the service is warm and professional, and there is honestly very little reason to leave the lounge, let alone the hotel. I enjoy chatting with the staff including chefs (with apologies) , and those personal interactions make a real difference. The aloo parathas at Giornotte are to die for, and even my tea is made exactly how I like it. Those little touches are what make repeat guests feel at home. Operational excellence is outstanding as well. The laundry and turndown services are prompt and quality and. At the front, the excellent team from Pakistan, Nepal and India are fantastic Mentioning names almost feels unfair because there are many others whose names I don’t recall - but Salman and Aqib are two that stuck. Your effort is noticed and appreciated too. That is what makes Ritz special: it is not one person or one department, but the collective effort of the whole crew. You arrive as a guest and soon feel like part of the family. There really is no need to leave the hotel.

The service is exceptional. A pool view was not available upon arrival but Prabu arranged for a new room as soon as it was available and moved all my items while I enjoyed dinner. The food is always fantastic. I always enjoy my stay.

Location is excellent. Easy access to what I need. Atmosphere was extremely relaxing. The rooms are perfect with great value. Prabhu, Michael and Diego all worked extremely hard making me feel welcome and accommodating what I wanted. I couldn't ask for better.

We had a wonderful time at the Giornette Dinner Buffet with friends! The food selection was great, and the overall experience was enjoyable. Special thanks to Vishnu, Jess, Chanchal, Pradipto, and Surandra for their excellent service, warm hospitality, and attentiveness. They made our dining experience even more memorable. Highly recommended!