We came to Pierre Mundo Imperial as a holiday from our mad time in Mexico City (also amazing). The staff are so willing to assist even if, like us, your grasp of Spanish is tenuous at best. There are some amazing people to look out for:Francisco who works in bar Pierre; Julio and Erick who work in Tabachin - a high end restaurant on the complex. The food is delicious so you have to visit!! Considering Acapulco has only just recovered from the hurricane back in October- which pretty much decimated this coastline- Pierre mundo imperial has rallied and recovered well, though building and recovery work continues here it has had absolutely no impact on the top quality of the rooms, facilities or friendliness of the staff. It’s stunningly beautiful, the weather is predictably wonderful. What a treat! I’m sad to be leaving 😢❤️❤️❤️

Very pleasant stay with very attentive service especially jason!! The beach was very easily accessible and nice and clean. The food was good and there were plenty of options at the multiple restaurants. Or when not feeling like eating out the roomservice was easily ordered and quick.

This is a perfect destination for a romantic getaway and a memorable vacation. The staff was very patient with us and our limited Spanish. They went above and beyond to make sure we enjoyed ourselves. We were particularly grateful for the services of José, Estephany and Alejandro Rivera. They made us feel welcome and helped us through our stay. The beach is beautiful and easily accessible. The amenities are clean and the food was just delicious. We loved our stay and look forward to coming back.

Very nice hotel, with friendly staff, and very good food. I’d like to make a special mention about one of the best waiters working at the hotel: ALEX RIVIERA. He provided excellent service, and did show great maturity, and professionalism when he was involved in getting a special deal for me in the price of the buffet during breakfast, since I don’t eat much for breakfast, and the hotel didn’t have an option for a smaller menu. I’d like to highlight that both of the main pools, already need a serious cleaning, and maintenance. However, they are pleasant, and the water temperature is nice and relaxing. I will return back to this hotel as soon as I can.

Terrible experience. We had a reservation for a double bed garden view. When we got there, the lady in the front desk told us that our reservation was made for a king bed. She couldn’t prove that so she tries to put us on a double bed OCEAN VIEW with extra charge. We did not accept to pay that so she finally she put us in a room where the A/C did not work. We called the front desk and after almost an hour maintenance came to let us know that this was not going to be easy fix. To make it short: they ended up moving us to the Princess Hotel