All the staff from the main hotel reception, to room service and even to the pool & spa reception, were genuine and nice when helping us out with our queries. On top of that, we were always greeted with a smile and respect from the staff. It made all of us feel welcomed staying over at Fairmont, Jakarta. We were delighted to have clean towels, new toiletries and replenished refreshments every time we returned to our rooms after exploring the city. The variety of food prepared by the restaurant for breakfast were vast and in abundance. Furthermore, the spread tasted great! The bed 10/10!

Everything is superb in hotel. From check in experience, room quality, breakfast quality, spa experience to very attentive staffs made my stay truly enjoyable. I appreciate the check in staff upgraded my 2 rooms to Suite. Definitely one of the best hotel I have ever stayed before.

for me this is simply the best hotel in Jakarta. The staff is very friendly and professional. I come regularly to Jakarta and I always get an outstanding service at Fairmont. There are several options for the restaurants and all are serve great food

I arrived at the hotel around 12pm-ish to check in and was given a room-upgrade at the front desk, but the room was not ready yet so i was told to come back again after lunch. So i came back after lunch at 2pm and was told that my room was accidentally given to another guest so i could not check in until 5pm. Upon checking out, i asked for a Silver Bird taxi that was currently parked at the lobby to send me to the airport. But the staff at the front desk asked me to pay him 600k rupiah in cash since the taxi does not accept any other methods of payment. I was confused, but i insisted on taking the taxi with the meter on and to pay the driver accordingly.

Everything is good. Especially breakfast is fantastic, Everything is good. Especially breakfast is fantastic, I like korean food, japanese coner & chinese corner, All is good Everything is good. Especially breakfast is fantastic, Everything is good. Especially breakfast is fantastic, I like korean food, japanese coner & chinese corner, All is good