Pine Cliffs Ocean Suites, Algarve

We originally chose Pine Cliffs Resort because of its unique combination of a beautiful high-end resort and the Estima Sports Academy. This combination immediately made the destination highly appealing to us as a family of four. However, after our first holiday, one thing became clear: the Estima Sports Academy is the main reason we returned and why we will be coming back again next year. Benjamin Beaumont and his team of coaches are truly exceptional. Their enthusiasm, professionalism, and positive energy are incredibly inspiring. They create an environment where children of all ages and abilities feel welcome, have fun, and continue to develop their skills. Every training session is challenging, educational, and, above all, great fun. Our children — and we — had the best time. Pine Cliffs Resort itself is also fantastic. The resort is beautifully maintained and offers everything you would expect from a luxury destination: multiple swimming pools, a stunning beach, excellent sports facilities, a variety of restaurants, and atmospheric bars with breathtaking views. The service is outstanding, and the staff are consistently friendly, helpful, and welcoming. If we had to mention one area for improvement, it would be the value for money at some of the restaurants. For example, we found Portofino by MIMO relatively expensive compared to the overall dining experience. Overall, we ended up paying €250 for pizzas, pasta, desserts, and just a few drinks, which we considered excessive. Our children are already excited to return to the Estima Sports Academy next year, and we are equally looking forward to another wonderful family holiday at Pine Cliffs Resort.

We got married at Pine Cliffs Hotel and Resort in the Algarve and honestly it was one of the best decisions we made. We had both our pre-wedding party and our wedding celebrations at Pine Cliffs, and the whole experience was amazing from start to finish. The venue is absolutely beautiful and made every event feel really special. What stood out the most was the team. Everyone was so helpful, friendly and professional, and they genuinely seemed to care about making sure everything went perfectly for us and our guests. The service throughout our stay was excellent and nothing ever felt like too much trouble. A very special shout out to Inês and Joana from the events team — we truly could not have done the wedding without them. They were incredible throughout the entire process, always supportive, organised and reassuring, and they played a huge part in making everything run so smoothly. Our friends and family had such an incredible time and many of them have said it was one of the best wedding experiences they have ever had. We will always look back on our time at Pine Cliffs with the happiest memories. Thank you again to everyone at Pine Cliffs for making our wedding celebrations so unforgettable. We would recommend this resort to anyone looking for a stunning venue with outstanding service and a truly special atmosphere. ❤️

We've visited for the last 8 years on and off during Covid. The service level has sadly dropped, despite the price going up (which we expect). The last two visits have been in summer holidays, where the amount of people at the resort makes it impossible to feel relaxed. The resort is trying to be everything at all once. Positives - the films put on for kids with popcorn is a lovely touch. We visited O Grill and the staff were fantastic, really friendly and what we expect. The porters and staff around the pool were also fantastic and very helpful. The staff in the hotel shops are always lovely and delightful to talk to, especially the shop with floats and the traditional gift shop. Some things to point out: - Two of our family are gluten free, the selection at buffet breakfast is poor for gluten free, so we choose to eat at Zest, the buffet staff made a massive problem of us sitting together on one table whether it was in the courtyard or at Zest (but Zest staff were great about it). - Check in is quite slow, although we appreciate we were early and given a room early. - The spa was full of young teenage lads, some of which were on phones constantly and even took them in the large jacuzzi. Staff could maybe look in once in a while or limit numbers at times? - The Concierge at Ocean Suites could not book a table over 6, but made us go to another Concierge, or ring them, but would not offer to ring that concierge. - Around the rooms, pools, some bits of maintenance needed and things looking tired. - The restaurant on the beach was really missed, we loved that place, it's a shame the work could not be sorted before summer. Because of the issues with Faro airport we feel we'd rather try somewhere else next year than return.

With regard to Pine Cliff’s wifi. Sign up for the most expensive package, during your stay the wifi will undoubtedly fail or be incredibly slow, take screen shots of the wifi speed and on check out refuse to pay. We do this every year as the service doesn’t warrant the cost. Also please complain about the temperature of the only heated swimming pool (next to the golf club house) and meant for children. However, they (the management who never get into the pool) have decided it is warm enough, which they also admit is a financially driven decision; net result the water is freezing and the kids come out shivering, not an enjoyable experience but the hotel has saved some euros at the guests expense - totally shameful poor judgement management for a hotel that charges over the top for everything. MANAGEMENT READ AND DO YOUR JOB !!!

It’s been our second stay at this hotel. We love the place and the food. However during this stay we faced a very poor service at the reception during both check-in and check-out. Both times we were serviced by a staff member Miranda. He was extremely slow, trying to do many things at the same time: talking on the phone, talking to his colleagues and doing many other things non related to my matter. It was a bad disappointment for us.