Pine Cliffs Ocean Suites, Algarve

This is one of the most beautiful hotels I've ever stayed at, and I've stayed in a lot of hotels. The staff is incredibly friendly, even the gate agent who welcomed me to "paradise" as he said. The beach is jaw dropping, and my favorite to swim in from the whole Algarve coast line. I would definitely recommend it to anyone.

There are a lot of pros and cons for this hotel and resort in particular but based on both my experience and the cost of the holiday i have to give this hotel 2*'s. The Pro's The location is ideally located approx 30mins from the airport and offers a location that is completely standalone to anywhere in the area. In fact they do not capitalize enough on its views in my eyes. The rooms are of a high standard with the bathrooms standing out in particular. The variety of pools helped, especially for this size of resort. The Con's Firstly on arrival our rooms were not ready nor were they together. They blamed British Airways and of-course BA blamed the hotel. Once we got the room No COT had been put in there, so another journey back to reception to sort that out. For one of the rooms we had to wait until 330pm which is poor by any hotels standards. The lack of service was a fundamental point throughout our stay. In fact for this hotel it was quite shocking, the staff seemed completely despondent. From asking for the bills 2-3 times, to waiting for drinks for over 15mins and on two occasions being served food without any condiments. Its simply stuff for a hotel to get easy so why did this hotel make it so hard. On one evening in Piri Piri my wife left her handbag and after ten mins of realizing she had, we tried calling the phone, only to find it had been switched off. We went back to restaurant to find it not there and the staff claiming it wasn't left. Sadly the phone was never found but after 48 hours of chasing management the bag was discovered in lost property but without the phone. Management was poor at recognizing what had happened and in showing any real duty of care. Again this is a 5* luxury hotel yet management didn't want to hold their hands up and deal with the issues at hand. Food and Beverage is expensive and for what you are getting, its not really worth it. The lack of places to get a pre dinner drink is remarkable few and far between, again where is thinking behind the main bar opening at 9pm daily? Finally the rooms 37-40 are above the pool system so between 8am and 8pm daily the constant pumping noise in the rooms is annoying. Again you mention this to staff and they are flipant in their responses, "yes we must get that fixed". One night the noise went on throughout the whole night. I will add even though their is building works (4 large cranes and diggers in use) that they are not causing enough noise to disrupt your holiday, they are merely an isaw. In summary the hotel is located well and beautiful to the eye but i found the experience very disappointing and over priced for what you actually get.

This was my 13th visit to Pine Cliffs and like every year, its become a home from home. The renovations and expansion to the resort has not spoiled the homely atmosphere that Sheraton are famous for. I was there in a working capacity as golf trainer and had the pleasure of inviting over 40 golfers to a training week along with 5 other trainers who all enjoyed the tremendous facilities of the range, short game and putting greens. The staff both on the range and around the clubhouse were so helpful and friendly and made all our guests feel very welcome. Only one complaint from one of our guests was, when asked how her room was, replied "it's too big" ! The renovation of the main restaurant certainly has brought a modern feel and has helped with the flow of breakfast times. Our week in the hotel clashed with a large event organized by BMW motor bikes and the restaurants were very busy, but the staff coped and ensured every guest was handled with respect and care. What a pleasure it was to be greeted every morning with a smiling face and a bom Dia. The Sheraton Pine Cliffs Golf Resort has everything for everybody and it certainly will not be the last time I visit this amazing place. Thankyou Pine Cliffs.

We stayed here to celebrate our 20th anniversary and just wanted to relax for a few days, for this the hotel was perfect. Great beach, lots of bars and restaurants, great service and very smart. A couple of minor niggles - there was no iron or ironing board in the room and not enough tea/coffee/milk in the room. A call to reception soon sorted these but surprised they weren't already in the room. In terms of food breakfast is simply excellent with lots of choice. Lunch was down at the beach bar and was very good. We only ate at one of the restaurants (Piri Piri) and that was also very good. Prices are in line with other 5 star hotels that I have stayed in. Lots of restaurants nearby though if you don't fancy eating in the hotel. We would certainly stay at this hotel again

Went for 4 nights not been for 3 years this place has really improved felt more like a 5 star at last. Staff were excellent breakfast really good. Thought it may be overcrowded with the new ocean suite building . But plenty of outside area still. The town houses still look very tired but I'm sure they are to be refurbished . Overall very pleased and will look forward to returning.