Finca Cortesin Hotel Golf & Spa

⸻ Having visited this property on many, many occasions and once believing it was my special place, I have now reached the sad conclusion that there are major, fundamental problems here. When you are spending this level of money, you naturally expect near-perfection — but this was far from it. To begin with, the staff repeatedly told guests they were overworked and understaffed, while guests themselves complained of waiting up to four hours at the adult pool before anyone offered them even water. And astonishingly, you must pay for water by the pool. I was also the guest who was viciously bitten by the hotel cat. I was taken to hospital for a tetanus shot and spent the rest of my stay on antibiotics. I was in pain, nauseous, and shaken — and yet the staff completely ignored the incident. It felt like a strange, cult-like environment where nobody was allowed to acknowledge what had happened. It ruined my holiday. What made it worse was that the cat continued wandering freely around its favourite spots — the restaurants. I was terrified every time it appeared, and at no stage did the hotel attempt to remove the aggressive cat from the property. According to the visiting doctor, the hotel was choosing between addressing a rodent problem and dealing with an aggressive cat. Quite unbelievable for a so-called luxury hotel. On top of that, the hotel has a serious issue with its air-conditioning. If you are sensitive to loud, banging pipes throughout the night, you should insist on checking your room beforehand. This has now happened to me twice, and both times I received the same robotic, cult-like explanation from staff: “it’s too hot outside for the aircon to cope.” I’m sorry, but if you are charging £1,750 per night, you fix the problem — you don’t make excuses. During my August stay, housekeeping even replaced my sheets with dirty ones covered in blood. Four housekeeping managers appeared instantly to change them, yet once again not a single apology from hotel management. It is as if the entire team is trained not to respond, not to acknowledge, not to take responsibility. Yes — the hotel is beautiful, peaceful, and if you are lucky enough to get a room without banging pipes, it can be restful. But after my last experience, I will never return, and I would never recommend it. There are countless other luxury hotels around the world where management are responsive, professional, and respectful — qualities painfully lacking here. I never normally write reviews, but after leaving in October limping and spending my evening in hospital, the very least I expected was a gesture — a drink, a dinner for my children — anything to acknowledge the ordeal. Instead: absolutely nothing. And they couldn’t even provide an incident report for insurance. This is a hotel that clearly chooses who it respects. Management is unresponsive, dismissive, and shockingly absent. And when half the staff spend their time telling guests how unhappy they are, that should be a warning sign to everyone. Such a shame as if this hotel feels that it is not going to be affected by guests feeling like we did and many others, then they are deluded. There are not so many people willing to part with their hard earned money at the moment. The saddest part is that they could have offered my boys dinner when i was at the hospital or at the very least offered me a glass of wine after the incident, when i was clearly shaken. Simple things make all the difference. We have since contacted the hotel for their insurance details and a detailed report and they replied in Spanish saying that this would be UK law and not Spanish! What an awful awful way to deal with things!

Finca Cortesin and La Esperanza Granada were the two best hotels on our pre-Christmas trip to Spain. I especially liked the Christmas decor and the buffet breakfast. the family suite we stayed in had two bedrooms and it was perfect for us. I hope to visit again one day!

unhelpful when it mattered the wild cats on the property were very off putting especially at the restaurant one of the cats viciouslty bit a guest and the hotel were not prepared to remove the cat from the grounds and many of the hotel guest had to avoid many areas where the cat was running free in particular the restautant

From the moment of arrival, Finca Cortesin reveals itself as one of Europe’s truly exceptional destinations. Every element — from the exquisite architecture and refined choice of textiles to the immaculate gardens and serene atmosphere — reflects impeccable taste and a deep sense of calm. The guest profile is wonderfully discreet, harmonious, and like-minded — people who come to enjoy peace, privacy, and the understated luxury that this house so effortlessly embodies. The atmosphere throughout feels almost royal in its composure and attention to detail. As a golfer, I can only describe it as paradise. The course is world-class, and perfectly maintained, surrounded by the kind of natural beauty that takes your breath away. Finca Cortesin is not only a resort — it is a benchmark for European hospitality at its very finest - it was our first stay and we where simply overwhelmed - special greetings to Angel who was a stunning host and to Lorena from reservations for making it happen!

We visited Le Jardin restaurant last night. The decor was lovely, food was beautiful and staff were very good. Just one niggle, it was very cold in the restaurant. The air con was on and a door to the garden was open all evening and was very draughty. The staff may have been warm working but the customers were shivering. Ps the weather had just changed to cooler yesterday, probably before then it would have been ok.