Belmond Cap Juluca

There is absolutely no other place we would stay in Anguilla! If you are wanting complete relaxation with heavenly views of the water, this is your place. As far as the island goes, there is not another beach like this property. There is always wind. so you never get hot. It is more like your very own private beach, only steps from your beachfront room. Service on the beach is 5 star. New set ups every morning for your lounge or more if you wish. Whatever you desire, they can accommodate all with a smile. The dining here is very good. I did not use the spa this time, however, I had before and so very nice. One of our most favorite places to go regarding beach and Caribbean. Just gorgeous.

Beautiful property, location, rooms, and atmosphere but TERRIBLE service -- Resort manager showed up at our beach chairs asking us to check out within 30 minutes, while we were soaking wet and feeding my toddler lunch all due to staff miscommunication..... Let me start off with the pros: Of all the luxury hotels in Anguilla, Cap Juluca consistently ranks #1. When you visit it after seeing other luxury resorts in Anguilla, you'll understand why. The property is gorgeous, clean, beautiful European decor rather than modern luxe (like the Four Seasons). Breakfast was 10/10, especially if complementary with your stay. The bicycles and golf carts to get around the property are a nice touch but also necessary if your villa is far from the restaurants. The personal concierge in theory seemed nice, but ended up being useless (I'll explain later). Cons: At this tier of luxury resort, you walk in expecting the best of the best. At the very least expecting all the frills, quality, service, attention to detail, and willingness to go the extra mile to accommodate your requests. For the most part, Cap Juluca holds up but my main issues with this resort is 1) it is not as family friendly as they market themselves, and 2) they are seriously lacking in their quality of service. NOT FAMILY FRIENDLY - BAD COMMUNICATION Most people at this resort don't bring their kids so a lot of them give you looks when you have a kid running around. their kids club is supposed to open at 10am. We waited and waited, they kept telling us the staff member is on the way should be here soon. After about 20 minutes of waiting in the hot son with my toddler, we left and went back to our villa. We then found out the staff member was in traffic and not even on property!!! Why couldn't they tell us this while we were waiting so long outside for the person to show up??? Just be honest and stop covering for colleagues. TERRIBLY POOR CUSTOMER SERVICE Usually I book hotels of this type with Amex FHR but this time I used a travel agent (thinking if they have an existing relationship with the hotel, it sometimes is better than Amex FHR). At check in, I asked if we could have late check out. Roxana (check in staff) asked when we'd like to check out, I said between 3-4pm and she said okay. At no point from check in until 1:05pm the following day (check out day), did any staff member notify us that check out between 3-4pm would not be okay (despite having a personal concierge that has been texting with me throughout the whole stay). Sheila (I think a resort manager) found us at the beach and said we did not have late check out and asked us to be out the room in 30 minutes. We has just gotten out the water, dripping wet, and I was feeding my toddler lunch. I was completely blown away that 1st - her request was completely unreasonable as anyone with a kid knows it's impossible to stop feeding, shower, pack up and get out the room in 30 mins, and 2 - I could understand for the life of my why no staff had communicated this to me BEFORE check out nor did Sheila have an answer. WHO FINDS YOU ON THE BEACH AT A LUXURY RESORT ASKING YOU TO CHECK OUT?!?!? THE WAY WE WERE TREATED BLEW OUR MINDS!!!! Of course I complained while checking out (1 hour later), they acknowledged there was a miscommunication amongst the staff. They comped our dinner from the night before and gave us drinks as we waited for our kid in the kids club. Nice gesture but did not compensate for making us feel unwelcomed and like we were the crazy ones for expecting clear communication about simple things (even lower tier hotels like Hilton can do this right)... unacceptable!

This is a special and unique place. The ultimate luxury Caribbean resort.

A relaxing and peaceful vacation. The room, beach and overall service were great. The only suggestion would be to improve the comfort of the bed. It was very firm.

Excellence in hospitality. This is Cap Joluca. Everyone is genuinely nice and cares abut your experience as well as your well being.