The resort was fantastic, the villa was right on the beach with plenty of room to spread out.  The staff was very attentive to our every need.  Exceeded expectations by far...

I think the CuisinArt is a great resort. The beach is unparalleled, the food is excellent and staff are welcoming and friendly. However its time for a spruce up. The lounge chairs are a bit old and the rooms are nice but rust was on the shower door. The bikes we rented were old and rickety. The only other not so great thing was the housekeeping situation.  We were never stocked with towels and one day we had to call down to clean our rooms. Another night we received no turn down service. Yes, these are minor things and overall the resort is great but not indicative of a 5-star resort.

We purchased the 1  bedroom villa package for 5 nights. The villa was gorgeous, spacious, and well appointed. Each morning we enjoyed breakfast by the private pool, and then took a dip in the sparkling water.  On the whole, our experience was fantastic. I would definitely recommend it to others.

Our package included breakfast and dinner. The food at the Cuisinart and on the island was excellent, the exception being the omelettes on our last two mornings. Dinners at Tokyo Bay were delicious, though lobster was not available on a few nights. We did, however, attend the Lobster Feast on Tuesday night. Delicious! We also rented a car and ate at a variety of locally owned restaurants, as well.

Overall, service was great. Viola and Maureen were a delight each morning.  Most of the staff was warm, welcoming, helpful, and we greatly appreciated that. 

We did, however, find that there was a lack of communication between the concierge and the front desk, and well, the front desk and any other service. To us, this is a failure of management. We met others who have stayed there multiple times who had similar complaints and who had expressed those complaints to management, but clearly, it has not been addressed. 

 1. Our safe never worked and when we called the front desk, no one ever came to fix it. Not a big deal, as it wasn't really small enough for much. 2. Front desk argued that we had laundry bags, which we didn't. They came down and saw that we didn't.  3. Called front desk to change turn down service time. Turn down apparently did not get the message and came an hour early.  4. Called to ask for breakfast order forms,  told I would get a call back, instead got a knock on the door. Not a big deal, but annoying in terms of privacy. 5. Biggest, most relevant issue - check  out. Arranged all of our transport to and from SXM through the concierge. Had printed confirmation of all details.  Waited for the luggage to be picked up at appointed time. No show. Went to the front desk, was told they had us checking out over an hour later. Staff acted like I was the one who was made an error. Then I showed them the papers I had been sent by the hotel. My advice, on the day of or night before check-out, reconfirm with both the concierge and front desk. Contrary to concierge directions, which states that you and your luggage will be picked up at your room, be sure you check out in person at the desk so that they will send the bellman for your luggage. Another guest said she just arranges everything else on her own, because she loves the property, but won't deal with the front desk/concierge issues. 

Again, none of this really took away from the vacation. However, this is an expensive, high end resort, but to make it world class, some service issues need to be addressed.