Malliouhana

My husband and I stayed at Malliouhana for eight nights to celebrate our anniversary. The resort itself is stunning. The views are some of the best we’ve ever experienced, our room in Jasmine Villa was beautiful, and Meads Bay was absolutely perfect during our stay. Unfortunately, the service did not match the setting. Many staff members seemed indifferent or unfriendly, and we often felt like a burden whenever we requested anything—from beach service to housekeeping and minibar refills. The beach experience was particularly disappointing. There is a call-button system for service, but it was largely ineffective and often required multiple attempts before anyone responded. Service was consistently slow, and on two separate occasions while waiting to order drinks or close our tab, we observed beach attendants using the Hobie Cat recreationally without guests. Housekeeping was inconsistent, and our minibar frequently went unstocked. One particularly disappointing interaction occurred when a staff member named Melissa responded to a minibar refill request with an audible sigh and eye roll after being thanked. While there were a few excellent employees (Kevin and Stephano), they were the exception. Our anniversary dinner at Celeste was underwhelming, with small portions and disappointing food for the steep price. We were also surprised to be charged for a dessert presented with a “Happy Anniversary” message—something we have never experienced before in our travels. You start to feel nickel and dimed. On our last morning, housekeeping mistakenly sent our dirty laundry out for cleaning, despite no laundry form being submitted or request being made. It took over an hour to have our clothes returned while we were trying to pack and check out, and no apology was offered. My husband and I have stayed at five-star resorts all over the world, and this is the first property where asking for even the most routine service consistently felt like an imposition. At this price point, exceptional hospitality should be expected. In fact, we found ourselves spending several afternoons and evenings at the Four Seasons and Cap Juluca during our stay. The difference in service, hospitality, overall atmosphere, and guest experience was remarkable. Both properties delivered the level of warmth, attentiveness, and five-star experience that we had expected from Malliouhana. Malliouhana offers some of the most beautiful views in Anguilla, but luxury hospitality is about more than scenery. For travelers seeking a true five-star experience and overall better vibe, I would recommend Four Seasons or Cap Juluca instead.

Truly the best experience for a honeymoon we could ask for! The staff was great, the service was amazing, the view is amazing and it’s so peaceful. We would highly recommend to anyone looking for a luxury experience and a home away from home.

My husband treated me to a very special 2 hour massage and I wasn’t sure if that would be too long. Samantha was my esthetician and she was simply amazing. She gave me an incredible massage and then a facial, while wrapping my body like a cocoon. I wish she could be my personal masseuse! No exaggeration simply wonderful. Next year I may have to treat myself!

This was a fabulous resort to stay at during our trip to Anguilla. The staff and the offerings (food and beverage, pool, beach amenities) on the property were all incredible making us feel special as guests at the property. Highly recommend!!

We had an absolutely wonderful stay at Malliouhana in Anguilla. What makes this hotel so special is exactly what defines a Small Luxury Hotels of the World property: it offers all the comfort and amenities of a luxury resort while still feeling intimate, personal, and full of character. It never feels like a large anonymous resort, but instead has warmth, soul, and a very individual atmosphere that made our stay incredibly relaxing and memorable. The architecture and design are stunning, the rooms are spacious and beautifully appointed, and the location is simply spectacular. In our opinion, the beach and water in front of the hotel are among the most beautiful we have ever seen anywhere in the world, with breathtaking shades of turquoise unlike almost anything we have experienced on our travels. What truly made the stay unforgettable, however, was the kindness and warmth of the entire team. From check-in to the restaurant service, to every gardener greeting you with a smile, the hospitality throughout the resort felt genuine, attentive, and heartfelt. During our stay in Anguilla, we also visited other renowned luxury resorts on the island, such as Four Seasons and Cap Juluca, for lunch and to explore the properties. While they are all beautiful in their own way, Malliouhana was the place that felt the most special and authentic to us, exactly because of its more intimate atmosphere and unique character. This was honestly one of the most relaxing beach vacations we have ever had. We had a fantastic time and would absolutely recommend Malliouhana to anyone visiting Anguilla.