The Springs Resort & Spa at Arenal

Mixed experience. Great accommodations, dining and staff. Pros: 1. Staff - beyond friendly and enjoyed chatting with them. 2. Food - delicious and plentiful. Breakfast was amazing each day. 3. Club Rio - great activities and wonderful staff. Cons: 1. Cleanliness - during our entire week long stay there was a discarded bandaid in the middle of the pool deck. Never picked up. 2. Pool service - at the main pool, however no servers circling the hot springs so you have to go to the pool bar to get a beverage. This also makes cups/dishes/trash stack up by the pools/hot tubs throughout the day so by 5p it looks like Cancun at Spring Break. 3. Day passes. You may spend $1,200/night to stay here or you can buy a day pass. All the day passers congregate around the main pool and camp out. Where do the hotel guests get food/drinks ? The main pool. So you have to wade through all the day passers, their bags, strollers, etc to stand in line and wait behind people who aren’t staying at the resort. 4. Our room was missing drawer pulls and house cleaning/turn down was inconsistent. The deadbolt did not work. 5. Service. A few mornings I was brought a bill before I was even asked if I wanted a coffee refill. Overall a good experience but not 5 stars. I would only return if the hotel no longer offered day passes. Otherwise I will find more affordable accommodations and I’ll be a day passer.

What an amazing resort! We tried several of the hot springs around La Fortuna during our trip, and The Springs was hands-down our favorite. We had a blast on the water slide, loved exploring the many hot spring pools, and enjoyed every restaurant. Las Ventanas was definitely a splurge, but it was absolutely worth it for one of the best meals of our trip. We stayed in a Vista Grande room, which had an incredible view of Arenal Volcano and plenty of space for our family of four. We also booked tubing through the Adventure Center, which was a lot of fun. While most activities have an additional fee, the prices were very reasonable. One tip: even if you're not planning to book an activity, make sure you visit the Adventure Center. There are additional hot springs there that are quieter, along with a beautiful hiking trail that's well worth exploring. The best part of our stay, though, was the staff. Every single person we encountered—from the front desk to the restaurant teams and everyone around the resort—was genuinely warm, friendly, and eager to help. Their hospitality made an already incredible resort even more memorable. We would absolutely stay here again!

The Springs Resort & Spa is, without a doubt, the best place we have ever stayed. Our experience was truly magical, and we loved every moment of our visit. From relaxing on our balcony while watching clouds drift across Arenal Volcano and listening to the sounds of the jungle and rain, to soaking in the hot springs, swimming in the pools, playing ping pong in the game room, and spending time at Club Rio by the river, every experience felt special. We especially loved the pools, monkey slide and the outstanding food, which exceeded our expectations throughout our stay. Most of all, we loved Club Rio and the unforgettable adventures, including river tubing, the night walk, the animal sanctuary cat-feeding tour, meeting a three-week-old colt, and an incredible sunset horseback ride that was the highlight of our trip. What truly sets The Springs apart, however, is its people. Every staff member we encountered, from housekeeping and the concierge team to the front desk staff, waitstaff, bartenders, and Club Rio guides, was exceptionally warm, friendly, and dedicated to making our stay memorable. Their genuine hospitality created an atmosphere that made us feel welcome from the moment we arrived until the minute we left. All of the staff we met were truly exceptional, but the one that stood out the most for us was Tony Castro at Treetop Cafe. We are back home now and my 9-year old daughter is still talking about how much she loved eating at Treetop Cafe because Tony made it so special for her and how she can't believe he not only remembered her name but her drink and dinner order every night. The combination of breathtaking natural beauty, world-class amenities, exciting activities, outstanding food, and extraordinary service makes The Springs Resort & Spa a truly incredible family vacation. We cannot wait to return.

Thank you from the bottom of my heart. We had an unforgettable experience. From the moment we arrived, we were in awe of the property. The lush landscaping, breathtaking views of the volcano, incredible wildlife, and beautiful surroundings made this place feel like a dream. We loved experiencing everything the resort had to offer—from the incredible restaurants and exceptional food to Club Rio, the pools, the spa, the gym, and every amenity throughout the property. We had an absolute blast on the excursions, tubing, kayaking, relaxing in the hot springs, spending time at the spa, and even enjoying the simple moments playing UNO, cards, and ping pong together. Every experience gave our family another memory we’ll cherish forever. What impressed us most wasn’t just the number of experiences available—it was how every single one was delivered with genuine hospitality, warmth, and care. Every restaurant was outstanding, every meal was exceptional, every excursion was memorable, and every interaction with staff made us feel welcomed and appreciated. Whether we were dining, relaxing at the spa, exploring Club Rio, or enjoying an excursion, the level of service never wavered. Every experience exceeded our expectations. What made every adventure even more special was being able to come back afterward and share it with all of you. Whether it was Jimmy, Sharon, Michael, Max, Pamela, or so many others, we couldn’t wait to tell everyone about our day. We found ourselves laughing together about tubing down the river, kayaking, relaxing in the hot springs, spotting incredible wildlife, and all the unforgettable moments we experienced. By the end of each conversation, we’d already be excited for the next adventure. Those weren’t just excursions—they became memories we were able to relive together because staff genuinely shared in our excitement. One thing that meant a great deal to us was getting to know the people behind the scenes. Throughout our stay, we found ourselves introducing ourselves and thanking every employee we crossed paths with—from housekeeping, the landscaping team, and the crews keeping the property immaculate to those sweeping, cleaning, and mopping the floors. Without exception, every single person greeted us with a genuine smile and kindness. It was clear that everyone took pride in their work, and together they created an atmosphere that made us feel welcomed every single day. That is when we realized this wasn’t just exceptional service—it was an exceptional culture. The words Max shared with us after dinner—“We hope to see you again soon. You are now a part of the family.”—have stayed with me ever since. Those words perfectly captured what makes this resort so extraordinary. Beautiful resorts may attract guests, but it is the people who create the memories that bring them back. Before dinner, I asked Cassie, “What’s the one thing you’ll miss the most once we’re back home?” Without hesitation, she answered, “The people.” I smiled and realized she had just summarized our entire vacation in two words. Then I asked Alicia. Without missing a beat, she smiled and said, “The Caprese salad… and the welcome drink.” Cassie immediately laughed and added, “The welcome drink!” The two of them spent the vacation trying to figure out what was in it because they loved it so much. We all laughed because it was such a perfect answer. When it was my turn, I couldn’t choose just one thing. I said our room and balcony overlooking the volcano, tubing down the river, and simply walking the property while watching the incredible birds and wildlife. The tubing was one of the most fun experiences I’ve had in a long time, and I found myself constantly looking up into the trees hoping to spot another toucan or sloth. As we laughed about our answers, we realized there really wasn’t a wrong one. Every one of us experienced something different, yet somehow we all arrived at the same conclusion—it wasn’t just one moment that made this vacation unforgettable. It was everything. The beauty of the property, the incredible food, the adventures, the wildlife, the quiet moments together, and above all, the people who made us feel like family. That’s what makes a truly extraordinary place—not one unforgettable moment, but countless unforgettable moments shared with people we’ll never forget. Please extend our heartfelt thanks to Max, Sharon, Michael, Jimmy, Tony, Joaquin, Jeffery, Amanda and Daniella at the Spa, Pamela, Fernanda, Luis, Orlando, Danilo, José, and José from the excursions to the volcano and waterfall. I know I’m probably forgetting a few names, and I sincerely apologize. Every single person we met made us feel welcomed, cared for, and like family. People will always remember a beautiful resort, but they never forget how they were made to feel. Because of each and every one of you, this will always be more than a vacation to us—it will be a place where our family laughed together, relaxed together, created lifelong memories together, and left feeling like we had found a second home. As someone who works in hospitality and property management, I know firsthand how difficult it is to build and sustain a culture like this. What has been created here is truly remarkable, and it is reflected in every smile, every conversation, and every act of kindness throughout the resort. Exceptional service doesn’t happen by chance—it begins with great leadership and is carried forward by an incredible staff that genuinely cares about its guests. That is exactly what we experienced throughout our stay. As we gather are belongings and get ready to head to the airport, we realized something. The conversation wasn’t about the breathtaking volcano, the incredible food, the exciting excursions, or even the beautiful resort. We found ourselves talking about all of you and the countless moments that made our vacation so special. I think that says everything. Thank you for giving our family so much more than a vacation. You gave us memories, friendships, and a place that will always hold a special place in our hearts. With our deepest gratitude, Jose, Alicia & Cassie Zelaya

Everything is so good at the springs resort and spa. Staff is very helpful and bell boy Joe is very helpful with everything. We would definitely come back here.