The Springs Resort & Spa at Arenal

I rate a 1 because of managements lack of caring about customer service. We purposely booked an Alta vista room so we could enjoy the patio and the volcano view. Every morning, while having our coffee outside, the room below us would have someone smoking which we could smell and impacted my wife’s athsma. Management told us they are not supposed to be smoking but basically said they cannot do anything about it since they don’t know what room it is and they might wake someone up trying to address it…they were awake because they were smoking. It was very obvious what room was smoking. Management didn’t try to offer anything to better the situation. The food is nothing special and way over priced. The resort is a bit remote with respect to town so it’s not real convenient to run into town and enjoy the many restaurants in town. The volcano view was spectacular.

Honestly I could have lived there was legit the best time I could have asked for! Top tier service mixed with good food and better atmosphere! Esteban was our go to helper! He knew all the animal noises and could point out all the birds reptiles and more! I can’t wait to come back!

What an amazing resort! We had such a lovely time with our family. Gigantic rooms facing the volcano. We were lucky that we got clear views of the peak from our balcony. We stayed at the Arracaria building. The thermal springs were incredibly relaxing. Dunno how they manage it but every single member of staff is amazing! My only regrets are that we didn’t stay here longer and that every other place in Costa Rica is going to be very ordinary afterwards. Def recommend.

The property is absolutely stunning from the moment you pull into the lot. The service is impeccable, check-in was quick and seamless, which we really appreciated after a long drive. There are plenty of hot springs and so much to explore right on the property, yet it’s also conveniently close to town if you want to try local restaurants. The view of Arenal is unbeatable, and the rooms are incredibly spacious. Highly recommended!

The hotel is beautiful and the vistas cannot be beat. The staff are all lovely and super helpful. The hot springs are to die for! The rooms are very comfortable and there is complimentary laundry service. Considering the luxury element, I was surprised to find the food expensive and not that great. We noticed that the dining rooms were largely empty. The second night we opted to drive into town for dinner as there are many local options that are cheaper and better. The breakfast is not included and is just ok. The Club Rio is on site but note that each activity has an associated cost. One of the reasons for staying here was to enjoy that element and I was very surprised that there was an additional cost.