The Inn on Biltmore Estate

We recently stayed at the Inn on Biltmore where we have stayed several times in the past. It had always been an exceptional experience. Not this time. King Rooms that had been expansive are now normal size , but beautifully appointed. The beds which used to be luxurious are now hard as a rock. My husband woke up with a terrible back ache. He went into the shower to get hot water to loosen up and got a COLD shower. Went to use coffee maker which is hidden in a drawer that doesn’t pull out all the way and it was difficult to fill the water reservoir from where it is set and is not portable. Next I get up and check my phone - it hadn’t charged in the new plugs they had installed. When we brought all this to the attention of the front desk, they were nonchalant about it, offered only to put an extra duvet on the bed and give us blanket to sleep on top. We spoke to someone else later in the day that offered to refund our late check out fee. Upon checking out at the later time, the desk clerk said “ oh we don’t do that. You already stayed last regular check out” I said “ so your solution to our diffuses with this stay is to have us leave early?” She went and checked with the manager and we were able to get the small refund. Next time I will stay at Hampton Inn for a quarter of the price and have a comfortable bed, hot shower, plugs that work and a hot cup of coffee. PS the restaurant was exquisite and had excellent service as always. And you don’t have to stay at the Inn to make reservations at the restaurant!

I always stay on the grounds at Biltmore. You get free rein of the estate including the house and gardens. We decided to spurge and stay at one of the two renovated cabins. Well worth the money! They are small but cozy. The renovation was top notch. Really should have stayed for a week versus two days to fully enjoy it.

From the valet, front desk, housekeeping, waiter, hostesses to everything in between The Inn at Biltmore estate gave top notch service and hospitality. The staff were just amazing. Our room was perfect. The decoration and design was intentionally sumptuos and came with amazing views. Breakfast was delicious and everything was fresh. You could really taste it. Jesse I believe was the waiter there was just really attentive. Same with the hostess. The Spa was beautifully appointed and Melissa really helped me relax even though I was very anxious. Housekeeping, I lost the names I wrote down, but they too were attentive and kind. The tiny touches were just superb. Tying up my iPhone charge cord with a bow was just the perfect touch. I would not hesitate to recommend or go back to again. Thank you for the wonderful stay.

What a lovely experience. We spent a few days here and from our welcome lunch in the library with Gregory, who was an absolute delight, to our dinner at the Inn with Michael and our final meal at the Stable cafe, everything was great! Delicious food, fun servers, etc. Our room was lovely and the Estate and Gardens were beautiful. My husband did the shooting clays and had a blast. I loved the legacy exhibit at the winery as well. A great place for an enjoyable and relaxing stay.

The Inn is quite nice. Our room and floor had been recently renovated and was classically attractive.