The Inn on Biltmore Estate

I recently stayed at this 4-star property and experienced a severe and unacceptable security breach. After returning to my room during my stay, I found my room door completely propped open. No staff members were inside. The housekeeper assigned to my floor was actually two rooms down, inside another room with that door closed. This meant my room, along with all of my personal belongings, luggage, and electronics, was left completely exposed to anyone walking down the hallway. For a 4-star establishment that advertises premium service and security, this total disregard for basic safety protocols is shocking. Housekeeping should never leave a guest's room door open while they are not actively inside. While the staff member eventually returned to finish cleaning, the damage to my trust in this hotel was already done.

Everything was amazing. A great escape. All the staff was helpful, friendly and courteous. Breakfast buffet was wonderful.

Our family has proudly stayed at this hotel since it opened. It holds a special place in our family's history as my husband and I were married there. My children are the fourth generation to visit. We visit 1-3 times a year. Unfortunately, after our recent stay, we will never return. I raised a safety concern and a manager defensively told me, "Our guests' discretion is our top priority." To use a canned luxury script about "discretion" when a long-term loyal guest brings up an issue feels deeply insulting. It made it clear that management cares more about sweeping problems under the rug than actually keeping families safe. The current management has completely lost the warmth and care that made this hotel special for generations. Avoid this property if you are traveling with children.

Just all around excellent experience. Hotel has a great vibe, excellent staff, transportation all around the property is available.

The room (and grounds of course), housekeeping and restaurants were amazing, but the front of house staff ruined the entire experience. I had to call for weeks to try and get a copy of my bill when they confirmed it would be emailed when I checked out and confirmed my email address. The people were rude, unavailable and my room was PAID already, and they still wouldn't give me a copy! If you have anything shipped to the hotel, forget about it. It will be lost...and again, the FOH staff won't care or help find it.