First, the positives. The property is beautiful and in a great location. The rooms are recently redone. The gym is well equipped. The food is very good, especially the breakfast buffet. Now the bad. We checked into a suite that was located immediately above a club called the Snow Globe (imagine bumping club music directly under your window for hours on end). I visited the front desk and asked to switch, even showing a video from my phone with the loud music. The manager - Ross - first asked me if I wanted access to the club (I'm 47 with three children). I literally laughed in his face, then said I wanted to be as far away as possible. He graciously agreed to move us. The next day, the butlers moved our room while we were skiing. They seemed to do a good job, but we noticed two blankets were missing - a large bed blanket and a baby blanket (beloved to one of my children), both from home. For the next 5 days of our stay, we visited the front desk 2-3 times daily asking about the status of the missing blankets. I gave my phone number probably 9-10 times. ABSOLUTE SILENCE and IGNORING of the status. NO ONE EVER CALLED BACK. I had Ross's mobile number and he stopped responding altogether the first day. I really don't care if they had just said they lost it the first day - but we could never even get a response or acknowledgement. The large blanket showed up the third day and we asked again to look in the same place for the baby blanket - no one took initiative until Mark checked with the butlers the last day of our stay. TO THIS DAY, we have no answer on the baby blanket - is it missing? is it found? Our stay exceeded $20,000...whether it was $2,000 or $20,000, good service would include providing a simple answer. The general manager, Olivier, was kind and polite when contacted on the last day, but provided no answers or solutions. Extremely, extremely disappointing.

First I’d like to say we have been coming to the St. Regis Aspen as members of the residence club for about 20 years. In the past few years, it has gone from a luxurious, upscale experience perfect for families wanting a perfect ski holiday. It used to be a place that catered to small children and families. Now with the addition of the Snow Lodge, it only caters to the insufferable self indulgent influencer type. No longer are we roasting marshmallows in the courtyard with our kids for apres; we are now having to navigate through a throng of obnoxious, drunk and self important individuals to even access our room in the residence club. The hosts and snow lodge security accost anyone walking by as if they don’t have the right to be there. So then once you have shown your credentials to security and run the gauntlet of drunk influencer wannabes with daddy’s money, you get to your room where you should have a reasonable expectation of peace, you are still being assaulted by this god awful club. With our windows closed but overlooking the party in the courtyard, it’s as loud as if we are actually outside in the thick of it. There’s no escaping the thudding EDM bass. This typically runs 3:00-8:00pm. And you know what? Honestly we love a good party! If this were a once a week occurrence we could live with it. But it’s frequently three to four times per week. And then after the big party, they move everyone to the other outdoor tent which you can STILL hear in your room on the fifth floor. It’s ridiculous. Want to just grab a drink at the bar for apres? Also forget that. It’s PACKED with non-hotel guests, spillover from the snow lodge disaster. It’s really just turned into something completely different from what the St. Regis properties around the world are known for. Now it’s closer to just an overpriced W hotel. Maybe one day the management will put their own well-paying guests over getting hashtag’s in some dingdong’s insta post.

This hotel has seen better days for sure. We paid $1,850 per night for a normal room, when the service we received was more in line with a $400 a night hotel. I would be generous if I say the service is at par with a standard Marriott Hotel. First, the check in was unfriendly and impersonal. One of the two elevators did not work during our entire 4 day stay. The elevator hallway on our floor was messy because of this.... sloppy work area. I showed up to breakfast my first morning there and just wanted a grannola a la carte. They told me a la carte was not possible anymore because I was late, and that I would have to order from the Buffet, which I refused given there was still 30 minutes left until breakfast closing time. Food was mediocre. The lobby bar staff was not very attentive. For a supposed luxury ski resort, the ski valet did not have my skis available on the rack in the mornings. When I asked for them, I was directed to go to the ski rental shop where they were stored. Nobody helped. The pool area was messy with dirty towels and empty bottles laying around for hours.... Nobody in sight to pick anything up and there was no service. YOu would think a pool at a hotel of this caliber would have some service available. On our last day, I called 3 times for the bellboy to come get the luggage... they never came. 25 Minutes later I decided to just do it myself on to trips down the elevator. I checked out and went to lunch and when it was time to go to the airport, I came back to pick up my luggage. It took them another 20 minutes to retrieve my luggage They were clueless and unapologetic. I wrote to the manager to complain... they wrote back 3 days later and offered some Marriott points as an apology. Something I never got. I figured that was going to be the case based on how poorly things are running. It seems Marriott is staffing the hotel with trainees that mean well but are not at par with the demands of the hote. Such a shame that a beautiful property like this can deteriorate the way it is. Never again... I felt ripped off and like I had thrown away my money. Hotels in this price range should not be able to get away with it. But I guess the St Regis Aspen thinks it can. Save yourself a bad stay and go to the competing properties in Aspen which do offer trully exceptional service. I have stayed in all of them and have never had a complaint.

Our breakfast experience at the Velvet Buck in the St Regis was nothing short of exceptional. Omar and Jose, our hosts, demonstrated unparalleled professionalism and warmth, creating an atmosphere that exceeded expectations. Their dedication to ensuring a delightful breakfast made us feel not just like guests, but valued members of the St Regis family. With their affable personalities and commitment to service, Omar and Jose have undoubtedly secured us as lifelong St Regis enthusiasts. Highly recommend for a breakfast experience that goes beyond the ordinary. Special recognition is due to Gerson, the manager of the Velvet Buck at St Regis Aspen. Over the years, Gerson has consistently made us feel like cherished members of the St Regis family. His leadership shines through in the best-in-class team he oversees. Congratulations to Gerson for his commitment to creating an unforgettable experience for guests. His genuine hospitality and dedication contribute significantly to the hotel's warm and welcoming atmosphere. Here's to Gerson and the entire team for making our stays at St Regis truly extraordinary.

Unfortunately we had all kinds of issues from luggage put in wrong room to no coffee. We must of spoke to 20 people and the language barrier made it very difficult and quite frustrating to so even simple things. That said as an Ambassador we love Marriott and the experience was specific to this property.