The Little Nell

The staff at The Little Nell went above and beyond to make this trip special for my son who just completed chemotherapy. From the front desk to the concierge team (and everyone in between) they always knew us by name and looked for every opportunity to upgrade our experience. Both my sons (ages 8 and 10) declared this the best hotel ever and they want to come back for a much longer stay. They absolutely provided 5 star service and we felt very welcomed and pampered the entire time. We love The Little Nell!!

We stayed here 8/9 for one night and had a lovely time. The property is beautiful and we loved our room. The transportation staff were super friendly and helpful. All was great until after we checked out and I realized I left my new phone charger plugged in next to the bed. I called and was told it was not found in the room or in lost and found. I hope whoever is now using my charger is enjoying it, as it was definitely left there.

I had the absolute pleasure of staying at The Little Nell in Aspen, and it was nothing short of exceptional. The service here is truly world-class, and special recognition goes to Greta and Josh from the Concierge Team. They were incredibly helpful, friendly, and knowledgeable—whether I needed recommendations, help with bookings, or just a quick chat, they were always there with a smile and genuine interest in making my stay unforgettable. My room was spacious and thoughtfully designed, with a cozy fireplace that made the evenings feel especially relaxing. The private balcony offered stunning views, and it was the perfect spot to enjoy a quiet moment with a cup of coffee or a glass of wine. Every detail in the room, from the linens to the lighting, reflected true luxury and comfort. The location couldn’t be better—right in the heart of Aspen with easy access to everything, including direct ski-in/ski-out access if you’re there in winter. It made exploring the town and surrounding nature effortless and enjoyable. I left feeling completely refreshed and well taken care of. I hope to return soon—this place is a gem!

My mom and I just spent 4 nights at The Little Nell and it exceeded our expectations! From our airport pick up to our airport drop off, everything was wonderful. The staff is so kind and friendly. They are willing to help with anything. The room was spacious and very comfortable. There’s ample closet and storage space and the bathroom (especially with the two sinks) is so nice. I found the beds to be very comfortable, as well. I loved the design of the hotel - it is very modern yet still feels warm. The coffee in the mornings is a nice touch, which I’ve found many hotels do not do anymore. I spent a few afternoons at the pool and it is so relaxing with beautiful views. Element 47 has a fantastic breakfast. I loved every minute of being there! Can’t wait to visit again.

We stayed at The Little Nell for a few nights at the end of ski season. As first-time visitors to Aspen, we chose the hotel for its ski-in-ski-out access and five-star reputation. Unfortunately, our experience fell far short of expectations. On the day we checked in, my husband and I (both Asian) stopped by Element 47, the hotel’s lobby restaurant/bar, for light drinks and snacks. When we approached the host stand, the Hispanic male host with facial hair told us he was prioritizing “house guests.” Confused, I asked if he meant hotel guests. He confirmed, and I clarified that we were indeed staying at The Little Nell. The fact that he assumed otherwise without asking made us feel uncomfortable and singled out. Given the hotel’s predominantly white clientele, it felt like an assumption rooted in how we looked. No guest should ever be made to feel out of place based on their appearance. Beyond that unfortunate encounter, the overall service lacked the warmth and attentiveness one would expect at this price point. Front desk staff were polite but cold. On the third day of our stay, the hotel conducted loud rooftop maintenance to remove ice, but failed to notify guests. My husband had injured himself snowboarding and needed to rest that afternoon, but the noise was unbearable. There was no advance warning - no written note, no verbal mention, nothing. Had we known, I would have found him a quieter place to recover. But still, at over $1,000 a night, you’d expect to comfortably enjoy your room at any hour. When we shared our feedback on the issues above with the manager on duty the day we checked out, his response was, “How do you want to be compensated?” That lack of accountability was disappointing and not at all in line with what we expected from a luxury resort. Overall, The Little Nell felt overrated and underwhelming. Staff training, especially around cultural awareness and guest care, needs serious improvement. Next time we visit Aspen, we’ll be staying at Hotel Jerome instead.