The St. Regis Aspen Resort

From the moment we pulled in until the moment we left, treatment was exceptional by all team members at this property. We felt more than special. It was a wonderful visit. I think the only issue would be our room was across from the Mountain Chalet Aspen and the young party people with their loud music, drunken hanging from the balconies and running around loudly talking and being obnoxious. St. Regis rooms are pretty sound proof so the only exposure to that would be if you wanted to be outside on your little terrace.

There does not seem to be an option to only review the spa. This is a great spa with a beautiful coed grotto. Very romantic. After our wonderful couples massage we lay on feather beds and were placed on oxygen and given champagne! Heavenly is all I can say!!!

During our recent stay at the St Regis, upon our arrival we found the accommodations to be exemplary. Subsequently, we had a medical emergency that resulted in an emergent transfer from Aspen ER to University of Colorado Hospital in Aurora/Denver. The staff at the St Regis, the manager Miguel Sanchez and Goncalo, in particular, coordinated the necessary arrangements during a very stressful time for my wife and myself. We can not thank them enough for their attentive and compassionate care. The staff is always what makes a great hotel exceptional, and the St Regis staff is the perfect example.

The St Regis is nothing more than a glorified Marriott.... On a overall room are beautiful that is were it starts and stops... The food in the restaurant are not worth going to... The breakfast is half way good... Service is the worst... Most of the employees are interns for school or there for the winter or summer... No worth while training.... their are really in for the tips and extra money they can get... All of our meals were in other resultants in the town.... WIFI very tricky... You either have to be savvy to know how to get the wifi to put you in for a week... Always try to revert to one day at a time... This is not a four star but a three star hotel... it is a shame....

As a Platinum member staying at many St Regis, Westin and Starwood properties, I was very disappointed by this property. Every visit to the lobby and lounge bar for 4 days looked like the Sunday morning after a frat house party. Left over newspapers, food and drinks were not cleared. Pillows were tossed about everywhere leaving a completely disarrayed look you never see in a hotel. Walking through the hallways, drinks and trash were laying around as though no housekeeping services existed. This morning the men’s and women’s bathrooms off the lobby had not been serviced. Trash cans were overflowing, toilet paper was in the floor. Used hand towels were thrown around the sink. I started to complain but after 4 days of staying here, this was the norm, not the exception. We visiting the pool Saturday afternoon and also found the pool deck covered with empty drink containers, used towels and robes. We were there about 2 hours and only once did someone come out to add more towels to the clean bin. It apparently wasn’t his job to clean up the pool either. Service was equally spotty at best. On Friday, I literally sat from 2pm to 530pm in the lobby lounge and was not once offered a drink. After waiving down two different servers who never came back, my husband went to the bar, about 50’ away, and got the drinks himself. This place place was like staying in Disneyland. There were more children and teenagers hanging out than adults. They took up all the common space everywhere. This is not the place for a couples trip. Rather, it’s a place to bring your kids and let them run wild.