The Ritz-Carlton, Atlanta

Location and Hotel both are great. Just a walking distance away from Marta or even most of the attractions in Atlanta. Service was great, rooms were super clean and comfy. Only part I had little struggle with was food. Being vegetarian (no egg, no mushroom) there were a very limited option to choose from. Literally in breakfast only thing that matched was a Avocado Toast and for dinner it was soup. May be having a bit more Veg options will be great. Overall experience was great, and staff was very humble and helpful.

Ritz Carlton is meant to be a luxury brand within the Marriott stable. I arrived at the Atlanta location with high expectations. Unfortunately, what I experienced over four nights fell well short of the luxury and service standards associated with the brand. From the outset, the hotel felt severely understaffed. Despite a multi-night stay, not a single staff member addressed me by name, something that should be a hallmark of personalized service at this level. Housekeeping only managed to reach my room late in the day, around 4 PM, making it difficult to plan around any in-room downtime. The food and beverage experience was, frankly, one of the greatest disappointments. Breakfast service was disorganized and inattentive, with an offering that lacked variety, quality, and care. I’d strongly caution anyone thinking of dining here in the morning, especially if you’re pressed for time or expecting something more refined than a mid-tier chain hotel buffet. (See attached photos for reference.) What’s more concerning is the overall lack of energy and engagement from the team. Across nearly every interaction, it felt as though the staff were disinterested or demotivated. There’s little evidence of a strong service culture here, which is deeply surprising for a Ritz-Carlton property. No warm welcomes, no memorable service moments, and certainly no “wow” factor. The hotel is in poor condition, to some degree I can look past the shortfalls IF the culture was more hospitable. The downtown location may be convenient for some, but it’s hard to find any redeeming qualities that would make me return. As a frequent guest of Marriott's I genuinely believe this may be the weakest property in the Ritz-Carlton portfolio.

Amazing hotel at central of downtown with friendly staff , clean and hygiene rooms . Very good breakfast and bar to enjoy evening with.

The hotel was beautiful and the service was excellent. I had John as my valet and he took car of everything perfectly while allowing us to relax on our vacation.

The hotel was nice. The concierge checking in was great. Room service was top notch the best we have ever had. The issue was with the valet and the morning concierge. They gave us our slip to text for our car. We waited for 25 minutes thinking it was just busy…walked down there. They were all huddled up watching the Cowboys game on their phones. I asked, “Hey, did you get the text for the car?” And just got an oops. The next morning, we were leaving for the airport, texted for the car again…waited again…walked down there…and they are on their phones again…and no car. Also that morning, it was cold and I went to the gift shop to buy a pullover to wear. The night before I had bought something and used my phone to tap to pay. I asked if it was okay to do that again and she said “We do not do tap to pay so I’m just going to put this back.” I was like lol it’s still cold, I want to buy it, and I literally did this 8 hours ago. I said I would be happy to pay with my hard copy credit card. She just didn’t want to walk over to the kiosk where the gift shop stuff is sold. It just sucked to have someone literally not wanting to do the bare minimum. And I used my phone tap to pay when she checked us out.