The Ritz-Carlton, Atlanta

Always the absolute best service. Rooms are a little small but always well appointed. Restaurant was very good and the staff is always perfect.

I was very excited to stay at this property, as it was my first luxury hotel experience in Atlanta. Unfortunately, while there were some excellent aspects of the stay, the overall experience fell a little short of what I would expect from a true five-star property. The arrival experience was fantastic. The valet team was outstanding — they immediately came to my Uber as soon as we arrived, assisted with my luggage, and helped bring everything up to my room. The team also took the time to explain the room amenities, which created a very welcoming first impression. The check-in experience was also positive. The front desk associate was friendly, professional, and very knowledgeable about the American Express Fine Hotels + Resorts benefits, which I appreciated. Unfortunately, the experience became less consistent after check-in. As part of the Amex benefits, a guaranteed 4:00 PM late checkout is included, along with other perks such as a $100 property credit. I confirmed at check-in that the late checkout would be honored. However, the following day at noon, I received a knock on my door from an employee informing me that I needed to check out. The interaction was confusing, and the employee seemed unsure of the situation. I had to contact the front desk myself to confirm that my late checkout was valid. For a luxury property, this type of communication breakdown should not happen. I also used room service for breakfast. While the meal was acceptable, it was nothing exceptional. Given the price point and positioning of the hotel, I expected a much higher-quality breakfast experience, particularly with items like the eggs and overall presentation. I did not get the opportunity to fully experience the lobby restaurant in the evening due to a very loud and disruptive atmosphere from other guests. However, I did visit the following day and was impressed with the cocktail selection, which was a definite highlight. Another consideration for future guests: this property does not have an on-site spa. If a spa experience is an important part of your luxury hotel stay, this may not be the right choice. Additionally, despite the Amex benefits being confirmed, the $100 property credit was not initially applied. I had to involve Amex Travel to have the hotel honor the benefit, which was disappointing and not the seamless experience I would expect from a luxury property partnered with Amex. The room itself was comfortable, well-appointed, and enjoyable. However, when considering the full experience — service consistency, amenities, and attention to detail — I would personally rate this closer to a four-star experience rather than a true five-star luxury stay. A beautiful property with excellent arrival service and a comfortable room, but there are some important areas where the luxury experience could be elevated.

The Ritz Atlanta is in a convenient location downtown, but feels more like a nice Westin or Marriott in the Bonvoy portfolio than a Ritz Carlton. As a Bonvoy Ambassador elite on the AmEx fine hotels program I was given a king room on a low floor on the hall with the fitness center - it was noisy and busy and the view was lousy. The room was clean and had a comfortable bed for sleeping. The bathrooms are the smallest in any Ritz Carlton that I have experienced and have only a shower (which is fine fo rme, but be aware if you like tub option). Overall the stay, like others I've had here, was very underwhelming.

Stayed for a couple days. Room was great. Clean and easy elevators. No wait times! Breakfast was good and quick. Able to watch the game at the bar

My review is before I even get my room. We arrived after the check-in time, by two hours. We were offered an upgrade for 300$ but I declined and then they advised my room was not ready. So we sit in Club waiting on our room. We are now in the club for over an hour waiting and the kids open up a board game to play. And the first thing in the box is a Covid Mask, nasty. I look around the Club area and see food items, they haven’t cleaned for some unrealistic time period.