The Ritz-Carlton, Atlanta

The Ritz Atlanta is in a convenient location downtown, but feels more like a nice Westin or Marriott in the Bonvoy portfolio than a Ritz Carlton. As a Bonvoy Ambassador elite on the AmEx fine hotels program I was given a king room on a low floor on the hall with the fitness center - it was noisy and busy and the view was lousy. The room was clean and had a comfortable bed for sleeping. The bathrooms are the smallest in any Ritz Carlton that I have experienced and have only a shower (which is fine fo rme, but be aware if you like tub option). Overall the stay, like others I've had here, was very underwhelming.

Stayed for a couple days. Room was great. Clean and easy elevators. No wait times! Breakfast was good and quick. Able to watch the game at the bar

My review is before I even get my room. We arrived after the check-in time, by two hours. We were offered an upgrade for 300$ but I declined and then they advised my room was not ready. So we sit in Club waiting on our room. We are now in the club for over an hour waiting and the kids open up a board game to play. And the first thing in the box is a Covid Mask, nasty. I look around the Club area and see food items, they haven’t cleaned for some unrealistic time period.

The Ritz Carlton is a very elegant hotel. The lobby is very classy . The valets were diligently at the door. The first appearance is that this hotel is definitely a 5 star hotel. The location of this hotel is in downtown Atlanta. The location is near the Mercedes Bentz area, the Georgia Congressional Center, Centennial Olympic Park and near a lot of restaurants. The rooms were typical. Nothing stood out as a 5 star hotel. The sofa had a stain on it. The room didn't have a clean look that you would expect from the Ritz Carlton hotel. Although the staff was friendly, they didn't provide any extra attentiveness that would stand out from any other hotel.

The room was nice, but..... Hotel lobby too crowded. At check in, room was not ready. On top of that they didn't notify me when it was. Drinks too expensive in lobby area and of no value. No ice on the floors Valet drop off not adequate. Coffee in room was beyond awful. Shower door in the wrong side. Ancillary charges ripping you off. Internet was not accessible even with a membership. Not worth the money. No personalized service.