The Inns of Aurora

Wonderful inn located in Aurora New York. Several properties are part of the Inn we stayed in Zabrisike house. Room was spacious clean and comfortable. Bathroom is large and clean. Housekeeping is provided each day of your stay. Walking distance to Lake Cayuga. Staff members are wonderful answering any questions you have. Well worth the visit in Finger Lakes.

We went as a group of 4 for my sister's 30th birthday. While the rooms were very nice and the staff were friendly, the resort is very spaced out and there aren't actually any staff in the hotel buildings themselves so if anything was needed we had to call to have it brought to us instead of just asking at a front desk. This happened when the bottle of wine my brother in law ordered for our room for my sister's birthday was no there and we waited about an hour before it was finally brought over. Then came our spa experience: I am currently going through cancer treatments and filled out my medical form at least a week in advance and at the time of making my reservation a month ago and it was not until I got into the room for my treatment that I was told that they weren't able to accommodate me for it. I wouldn't have minded picking something different if I knew this before hand but I did not. The tech offered a facial instead which was actually really nice and relaxing, but significantly more expensive the treatment I had originally selected and they were going to charge me the price of the facial instead. They did end up changing the price to match the original treatment but that was after I had asked and explained the situation. Then my sisters treatment (the birthday girl) was "running behind" and they kept pushing the treatment back by 5 mins for a good 30 mins. We explained that we had reservations at the 1833 Restaurant and were afraid of missing it due to her treatment being 80 mins long. They called the restaurant and let them know for us. Come to find out that they took another person with the same name in place of my sister and when my sisters time came they were no longer able to accommodate an 80 min treatment so she had to get a 50 minute treatment. They did apologize profusely and gifted my sister some spa products but it did not make for a very relaxing experience and was definitely not the experience we wanted to have that day. THEN CAME THE RESTAURANT EXPERIENCE! We were able to make our reservation just 15 mins late, and at first the service was fine, they even brought us extra bread after we raved about how good it was. My sister has a severe shellfish allergy along with a dairy intolerance and we informed them of this before we even ordered. Some how the staff thought this meant she was allergic to gluten and brought her out gluten free bread. We explained again the seriousness of her shellfish allergy and the dairy intolerance, they still kept trying to offer her gluten free bread throughout the meal. The meals itself were good, my pork chop was very thick and the middle of it was pretty undercooked which I would have pointed out to the waiter if he came at all during our meal but he did not. Once we were finished with our meal we waited for over 45 mins for our bills after we went to the host table to ask because we kept trying to flag down someone to get our bills and then another 15 mins for the waiter to run our credit card. About an hour later my sister broke out in hives and was up vomiting during the night which makes us believe there was some type of cross contamination. Overall, we didn't have a very great experience. It was not the relaxation and peaceful experience that we all hoped it would have been, especially given how much we paid for everything.

My wife and I wanted to escape from New Year's crowds and end of the year hassle. The Inn's Of Aurora was the perfect choice to do nothing, see no one and simply relax. The Town of Aurora has nothing to see and nothing to do in December except for the beautiful Inns and its fabulous SPA. It is the perfect getaway for couples. We stayed at the main Inn. Room 01 on the first floor. This building has three stories and 10 rooms. Our room was facing the street. The place is kept in pristine condition. Super clean and cozy. It feels like staying at your grandmother's house but clean and stylish. The rooms have a fireplace that is easily operated with a remote control. The room was ample and comfortable with a delicious king size bed, a nice desk and various lounge seating options. The room had an ample wardrobe closet. The bathroom was also ample with lots of storage space and hangers. Nice details included a set of binoculars and a birdwatching book guide, delicious dark chocolate by your bed in a nice metal tray with an inspirational quote in a printed card. All thoughtful details. There is an area of opportunity in the room's AV department. The TV remote control is clumsy. TVs are awkwardly positioned in the room and streaming options are limited to YouTube. Mirroring your phone on the TV is not possible. Adding streaming capabilities would be a great improvement. Every morning, there is fresh coffee and pastry bars in the corridor. Another wonderful amenity. The housekeeping staff was fantastic. There is no lobby or check-in area in the Main Inn. However, the town's only restaurant is located on the main floor. The food was always good. There is a bar in the main dining area. Service during New Year's dinner was a bit hectic but always polite and friendly. The SPA is spectacular. This review doesn't include the SPA. But the main reason to visit Aurora in Winter is to enjoy an extraordinary experience in a stunning SPA. Do not miss it. We will definitely be back in the Fall. Where outdoor activities can be added to the Inn's experience.

My daughters and I have visited the Inns of Aurora Spa for several years around Christmastime, and we have always loved our experiences. Unfortunately, our visit yesterday left me extremely disappointed, particularly with the facial I received. The staff member who performed my facial did not appear professional or adequately prepared. She spent an excessive amount of time setting up equipment and did not demonstrate the level of skill or confidence I would expect from a spa of your reputation. As a result, the service felt disorganized and far below the standard I have come to expect from your establishment. What added to my frustration was discovering, upon checkout, that a 20% gratuity had been automatically added to my bill—amounting to an additional $50 for a service that was unquestionably subpar. While I fully understood and accepted the original $250 charge, adding such a substantial gratuity for an unsatisfactory experience felt completely unreasonable.

Had a wonderful time. Everything you need is very convenient. Offered many things to do. Attention to detail is unmatched.