Unfortunately, this was the worst Four Seasons experience I’ve had. I have stayed at Four Seasons hotels all over the world, and have always held them at such a high regard. I am very disappointed with the experience I had at this location in Austin. It wasn’t the 5 star experience I was expecting, and unfortunately I will be leaving early to move to another hotel for the remainder of my trip. Countless things were not aligned with the typical standard of the Four Seasons brand. From the size of the rooms being very small, to many of the staff not being very friendly. I booked a room that was advertised with a bath, and to my dismay I showed up and there was no bath. The room/bathroom that I did get was very small and very dated. When showering, the drain was clogged. Water filled the entire bottom of the shower. The cotton pads in the bathroom in plastic were also half open, it seems like housekeeping was not very diligent. There was no personalized note and chocolate in the room as there has been every single time I visited a four seasons, they brought that later that evening having forgotten. I got a $600 facial, that was advertised as 80 minutes but only actually lasted 65/70 minutes. I got food from room service twice that was very subpar, they got the order wrong once and neither times did I finish the food. I truly never write reviews, but I felt I needed to for this stay as it was incredibly disappointing and it has irreversibly tainted my impression of the four seasons brand. For a hotel booking of $10,000 for the week, I am deeply disappointed and feel this hotel should not be charging so much, and should not be presenting itself as part of the Four Seasons brand. If you are looking for a luxury hotel experience in Austin, try the Commodore Perry estate. It is slightly cheaper than this Four Seasons and 10x more luxury, more modern, and better service.

Had a phenomenal stay this past weekend at the Four Seasons. The staff were friendly, customer service was top notch. Had some trouble with my room key but Erin with guest services to the rescue!! She took care of the situation and for my inconvenience, gave me a room with a view! Again, top notch customer service. See you all again soon Four Seasons! Jason A

Four Seasons Austin is one of my favorite Hotels in the United States. This property is beautiful and management is to notch from Valet to Hotel Services in all departments. I stay here about 30 days a year or more.

We celebrated our daughter's birthday and they made it extra special! Several people wished her happy birthday and there were balloons and treats waiting for us. The room was clean and comfortable and we slept well.

I have to commend all of the four seasons, Austin staff. No where else can you get the attention and service that you can get at a four seasons hotel let alone this incredible resort in Austin. I want to personally recommend and call out Whitney Hamilton, manager, who gave the most incredible personalized attention to his guests. Not only did he make sure that everything was absolute perfection, but he made sure that my needs were attended to. When I asked if I could get a change to be able to tip all the employees he personally came upstairs and provided me the change I needed. He also made sure my breakfast order was perfection and spent the time to learn about my experience, and how much I’ve traveled, and how incredible their service is compared to anywhere else I stay. I could not recommend the four seasons in general, but the four seasons in Austin is definitely worth , the extra money because the staff will make sure everyone is taken care of attended to, and provided the upmost perfection and service. The entire staff was amazing. Housekeeping was impeccable and courteous and kind and respectful. Everything in this hotel is definitely worth making your next trip to Austin the four seasons Hotel your destination.