Quinta Real Huatulco

Positives: Room and view very nice, clean and as per advertised on website photos Staff very helpful and accommodating Very private (almost empty) Excellent private beach, swim able and not at all crowded Negatives: Extremely expensive restaurant (90 pesos for a coffee!!!) No coffee machine in the suite. Bright, very noisy party busses going by on highway every 20 min at night were very annoying and disruptive to enjoying the deck

I didn't want to leave. The place is so lovely. The food was good, everything was clean, and the staff was friendly and accommodating.

Second visit to Quinta Real for a very enjoyable stay. Kick back and enjoy your stay on Mexico time! The resort, a nice little oasis, not too crowded, nice amenities, love the pools, the beach and breakfast on the deck overlooking the bay. Staff, always very attentive and helpful! Rooms are comfortably well appointed and large with view balconies, some have private and relaxing pools. We had occasion to stay in one of the renovated units, very nicely done with more storage and a small kitchen. Highly recommended, we will return!!

This is an older, established hotel with beautiful rooms, elegant dining, beautiful beach and pool area. We had a suite with a terrace and private pool. It was comfortable for an extended stay (11 days) and the view from the room was exceptional. The staff at the hotel is attentive and provides excellent service. The restaurant a comfortable fine dining experience. One caution, there are many steps at the property so if you are not mobile this may not be the place for you. Hotel offers a shuttle service from the lobby to the Pool and Beach area. If you want to enjoy Huatulco and be away from the crowds this is the place to be.

Despite its 4+ stars and luxury description, the $500 Canadian we paid per night was ridiculous. The resort, the accommodation and service were far below luxury standards. The resort and rooms are run down and in disrepair in every way. Our room had a terrible smell, electrical issues, glasses not replaced, just rinsed and turned upside down, private pool wasn’t cleaned once over 7 days and one night a creature was running around inside the ceiling of our room. And this is a shortened list of issues. Poor communication with staff and no follow up when issues were raised was frustrating. Service staff were inattentive when present. Many times there were no staff around at all. Note this is NOT a busy resort! No towels available at pool almost ever. We had to hunt down staff and ask for them. They were stained and frayed edges when provided. Area around pool and furniture not cleaned daily. Beach chairs and towels never set up. Very expensive drink and food prices and virtually nobody dining there. We had to walk to the restaurant to order room service. Room service dishes left outside room all day until 8:30pm despite multiple requests to remove. Sky Bar not operational ever and doesn’t look like it has been for some time. Main bar/lounge lacking in furniture and hardly operational.